SYNCO X1 Xtalk Full Duplex Wireless Intercom Headset System User Manual

SYNCO X1 Xtalk Full Duplex Wireless Intercom Headset System

Product Usage Instructions

• Caring For Your SYNCO Product
  • Ensure to follow the care instructions provided in the manual to maintain the product’s performance and longevity.
• Charging the Headset
  • Connect the charging cable to the Type-C port on the headset and plug it into a power source to charge the device.
• Power On/Off
  • To power on the headset, push the power toggle switch upwards. To power off, push the switch downwards.
• Pairing Instructions
  • The headsets are pre-paired from the factory, except for X1. To manually pair, follow the pairing guidelines mentioned in the manual.

FAQs

• Q: How do I know if my headset is paired correctly?
  • A: The indicator light will show a specific pattern when the headsets are successfully paired. Refer to the manual for details on the indicator light status.
• Q: Can I use the noise cancellation feature on all headsets?
  • A: The noise cancellation feature can be toggled on/off using Button B. Refer to the manual for detailed instructions on using this feature.

Caring For Your SYNCO Product

• Please keep the product in a dry, clean, dust-free environment.
• Keep corrosive chemicals, liquids and heat sources away from the product to prevent mechanical damage.
• Use only a soft and dry cloth for cleaning the product.
• Malfunction may be caused by dropping, the impact of external force.
• Do not attempt to disassemble the product. Doing so voids the warranty.
• Please have the product checked or repaired by authorized technicians if any malfunctions happen.
• Failure to follow all the instructions may result in mechanical damage.
• Warranty does not apply to human errors.

Packing List

The red-labeled headsets are set as the default Master from the factory, for identification purposes only. Connection Level 1/Connection Level 2

Product Introduction

1. 3.5mm Mic In Port
2. Power On/Off Toggle
3. Indicator Light
4. Button A
5. Volume ＋ & Voice Prompts Button
6. Button B
7. Volume －
8. Type-C Port

Operations and Functions of Buttons

1. Power On/ Off
   • Power On: Push the power toggle switch upwards to turn it on.
   • Power Off: Push the power toggle switch downwards to turn it off.
2. Master Settings
   • Long press button A for 5 seconds to hear the second “beep” sound then release. It will play a prompt “Master Mode”.
3. Pairing
   • Please follow these guidelines carefully for the successful pairing:
   • Products are pre-paired from the factory (except X1) and ready to use without manual pairing.
   • Please restart all headsets after pairing to save the pairing setup. On the next startup, the headsets will auto-pair based on the previous setup. If no need for re-pairing to change the Master or build the group, please do not manually re-pairing to prevent disrupting the pairing configuration while using.
   • To avoid confusion during the pairing operation, please check the role of each headset before pairing.
   • A group can have only 1 master, 4 Connection Level 1, and 8 Connection Level 2. If adding more headsets, some will not be able to pair.
   • Xtalk supports group connections with up to 13 people.

Pairing Method for 5 or Fewer Headsets

1. Set up 1 Master and 4 Connection Level 1(No need to set up Connection Level 2).
   • Set as Master: Long press the button A for 5 seconds, release after the second beep, and a voice prompt will say “Master Mode.” Master setup complete.
   • Set as Connection Level 1: Long press the button A for 8 seconds, release after the third beep, and a voice prompt will say “Level 1 Pairing.” Connection Level 1 setup complete.
2. Pairing: Long press all the buttons A for 3 seconds in 1 min, release after the first beep, and a voice prompt will say “Connecting and Pairing”. When the indicator light stays green, pairing is successful.
   • Clear pairing: Long the button A for 3 seconds, release after the first beep, and a voice prompt will say “unpairing”.
3. After completing the pairing operation, please restart all the headsets before use.
   • The restarting operation is for remembering the pairing setup. Once power them on, the headsets will automatically pair, without the need for and please do not attempt manual re-pairing.

Pairing Method for 6-13 Headsets

Long the button A to set up 1 master, 4 Connection Level 1, and 1-8 Connection Level 1. Then press button A to pair all the headsets.

Refer to the following instructions:

Pairing Quantity Limit: The Master can connect up to 4 Connection Level 1, and a Connection Level 1 can connect up to 2 Connection Level 2. For 1 group connecting, the quantity of Connection Level 1 must be filled with 4 units before setting up Connection Level 2. The Connection Level 2 must be paired with the Connection Level 1 before it can connect to the Master. They cannot directly pair for communication.

Pairing operation example (Take X9 as an example) Set the Master first

• Long press the button A for 5 seconds to hear the second “beep” and then release, and the voice prompt will play “Master Mode”.

Set up 4 Connection Level 1

• Long press the button A for 8 seconds to hear the third “beep” then release, the voice prompt will play “Level 1 Pairing”.

Set up Connection Level 2

• Long press the button A for 11 seconds to hear the fourth “beep” then release, the voice prompt will play “Level 2 Pairing”.

Pairing the Master and Connection Level 1

• In 1 minute, Long press all the buttons A for 3 seconds to hear the first “beep” then release, the voice prompt will say “Connecting and Pairing” or “Pairing Succeed” or wait for the indicator light of all headph1s to stay green, and all are paired.

Pairing the Connection Level 2 and Connection Level 1

• In 1 minute, Long press all the buttons A for 3 seconds to hear the first “beep” and then release, the voice prompt will say “Connecting and Pairing” or “Pairing Succeed” or wait for the indicator light of all headph1s to stay green(or flash), and all are paired.
• After pairing is complete, please restart all headset before use.
• When restarting, please turn on the Master first, then the Connection Level 1. It is recommended to turn on Connection Level 2 only while using.
• For moving the Connection Level 2, please stay close to the paired Connection Level 1 for better transmission.

Pairing with different SKUs (X1 pairing with X1, or X1 pairing with X2, etc.）

• X1 is set as the Master by default, while X2 and above models are set as the Master plus several remotes.
• Before pairing with other SKUs, please set the role for each headset. A communication group can only have 1 Master.

For example:

• X1 pairing with X1
• Since X1 is set as the Master by default, please set another X1 as the Level 1 then start pairing.
• X1 pairing with X2
• Set the X1 as Level 1 then start pairing with X2.
• Or set the Master of X2 as Level 1 then start pairing with X1.

FAQs

• Q 01. If a paired Connection Level 1 is mistakenly set as the Master or Connection Level 2 and disconnects from the entire group, how to reconnect with the group?
  • A 01. Power all headsets except the Master and the headset that is needed for pairing. Set it as the Connection Level 1 and pair it with the Master. After successfully pairing, restart these 2 headsets and turn on all headsets to resume use.
• Q 01. If Connection Level 2 suddenly disconnects, how to reconnect?
  • A 01.
  • There are 3 ways to reconnect:
  1. Moving towards to the paired Connection Level 1 until it automatically reconnects.
  2. Restart it and it will automatically connect to the paired Connection Level 1 once it is turned on. However, it requires the following conditions:

   *  **a.** The Master has not switched the Boost Mode to Mode 2 or mode 3.
   *  **b.** 2 headsets are within the signal reception range of pairing.

  3. Long press the button B of the Connection Level 2 for 3 seconds to hear the first “beep,” then release, and the voice prompt will play “Connecting and Pairing”. The Connection Level 2 will search for the nearby Connection Level 1 and pair with it. If the nearest Connection Level 1 is already paired with 2 Connection Level 2, the pairing will not be successful.

Volume Settings

Short press the volume up/down button to increase/decrease the volume.

Noise Cancellation

• Short press the B button to turn on/off the noise cancellation feature.

Mute/Unmute

Rotate the boom arm up/down (see the picture below) to mute/unmute. The Mute/Unmute mode voice prompt will be played once the Mute/Unmute is activated.

Domination Mode

• Press and hold the B button to enter domination mode for muting all Remotes.
• The Remotes are still available for listening and the Master is available for speaking. Release to exit domination mode.

Boost Mode

• When poor signal, switch the Boost Mode to amplify the signal, improving communication clarity and stability, and reducing interruptions and disconnections.
• It is set to Mode 1 by default. Long press the volume- for 3 seconds to hear a “beep” to switch between Mode 1, Mode 2, or Mode 3.
• It is recommended to use Mode 2 or Mode 3 when poor signal. (*This can only be operated by the Master)
• After switching the Mode, if turning off the Connection Level 1 or Connection Level 1, it is required to be paired with the upper-level headset again when powering it on.
• If disconnecting, please wait or move around for automatic reconnection. It is no need for manual repair operation.

Indicator Light Status

Powering

• Via Replaceable Battery Power
  • Push down the toggle of the battery case then pull the case door outward to place/remove the battery.

Real-Time Monitoring

• Connect the device(Camera, Camcorder, etc.) with the Xtalk headset via a 3.5mm TRS port for monitoring the audio from the device.
• This port is only for monitoring and is not the outputting port.

Specifications

WARRANTY

Warranty Period: Thank you for purchasing SYNCO products.

1. Customers are entitled to free replacement or repair service in case of the quality defect(s) found in the product under normal use within 30 days upon receipt of the product.
2. Original SYNCO products are entitled to a 12-month limited warranty service. The warranty period begins on the date of purchase of brand-new, unused products by the first end-user.

Within the warranty period, if product defect or failure is attributable to material defection or technological problem, the defective product or defective part will be repaired or replaced without charge (service and materials fee).

Warranty Exclusions and Limitations

1. Faults resulted from inappropriate use of a product without following its operation specification
2. Artificial damage, e.g. crash, squeeze, scratch, or soaking
3. Modifications to a product by its user or a third party without prior written consent of SYNCO, e.g. replacement of element or circuit, label alteration
4. The code on the product is inconsistent with that of the warranty certificate, or the code on the product or warranty certificate is altered or torn off
5. All consumable accessories attached to a product, like a cable, wind muff, battery
6. Faults as a result of force majeure, such as fire, flood, lightning, etc.

Warranty Claim Procedure

1. If failure or any problem occurs with your product after purchase, please contact a local agent for assistance, or you can always contact SYNCO’s customer service through email at support@syncoaudio.com.
2. Please retain your sales receipt and warranty certificate as proof of purchase. If any of these documents is missing, only sales return or chargeable service will be provided.
3. If the SYNCO product is out of warranty coverage, the service and the parts cost will be charged.

CONTACT

• www.syncoaudio.com.
• Guangzhou Zhiying Technology Co., Ltd
• Room 2401, 24 / F, South Tower, Lisheng Plaza, No. 68 Huadi Avenue, Liwan District, Guangzhou,
• China, 510000
• support@syncoaudio.com.
• www.syncoaudio.com
• https://www.facebook.com/syncomicrophones.

Thank you for choosing the SYNCO product. Please read this manual carefully before use and follow all instructions mentioned herein.

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