TOYOTA Grafton Vehicle User Manual
- July 25, 2024
- Toyota
Table of Contents
TOYOTA Grafton Vehicle
Product Information
Specifications
- Brand: TOYOTA
- Warranty: 5 years with unlimited kilometres for non-commercial vehicles
- Extended Coverage: Up to 7 years on Engine, Electric Motor, and Driveline
- Traction Battery: Up to 10 years with unlimited kilometres
- Services Included: Traction System Health Check, Loan Car, 60-day money-back guarantee
Product Usage Instructions
Proper Maintenance
Ensure your Toyota vehicle is properly maintained as per the vehicle’s Warranty and Service book.
Using Genuine Accessories
Use Toyota Genuine Accessories to ensure optimal performance and warranty coverage.
Extended Coverage
To extend coverage on Engine, Electric Motor, and Driveline up to 7 years, ensure proper servicing and maintenance.
Traction Battery Check
Extend coverage up to 10 years by undergoing an annual Traction Battery and Traction System Health Check at your Toyota Dealer.
Maintenance Assistance
Contact Toyota Dealers for technical assistance and service bulletins related to your Toyota vehicle.
Emergency Assistance
If your vehicle is undriveable due to a defect covered by the Toyota Warranty Advantage, towing to the nearest Toyota Dealer and a loan car are provided.
FAQs
- What should I do if I encounter a defect in my new Toyota vehicle?
- If you encounter a defect, contact your nearest Toyota Dealer for assistance under the Toyota Warranty Advantage.
- Can I use non-genuine accessories with my Toyota vehicle?
- It is recommended to use Toyota Genuine Accessories to ensure warranty coverage and optimal performance.
- How can I book a Traction Battery and Traction System Health Check?
- Contact your Toyota Dealer to book an annual check for extending coverage on your Traction Battery.
TOYOTA WARRANTY ADVANTAGE
Terms and Conditions
TOYOTA
Toyota has designed and manufactured your new Toyota vehicle to provide
WARRANTY trouble-free motoring, subject to it being properly maintained, used
for its intended
ADVANTAGE purposes, treated with care and the use of Toyota Genuine
Accessories.
If your new Toyota is defective, we will refund, repair or replace your vehicle, at our discretion, under the Toyota Warranty Advantage, on the terms and conditions below.
The Toyota Warranty Advantage applies to all new Toyota vehicles first registered in Australia from 1 January 2019.
The Toyota Warranty Advantage is in addition to your rights under the
Australian Consumer Law statutory consumer guarantees.
The standard Toyota Warranty Advantage period for your new non-commercial
vehicle is 5 years with unlimited kilometres# and, if your vehicle is properly
maintained, up to 7 Years Engine, Electric Motor and Driveline (Hybrid, 48V &
EV systems), excluding Traction Battery, and up to 10 years Traction Battery
with unlimited kilometres# – subject to further terms and conditions in this
document.
Keep it serviced, keep it covered
Extended coverage up to 7 years with unlimited kilometres# on Engine, Electric
Motor and Driveline (Hybrid, 48V & EV systems), excluding Traction Battery, if
your vehicle is properly serviced and maintained as per the vehicle’s Warranty
and Service book.
Traction Battery and Traction System Health Check
This program allows you to extend your coverage each year, for up to 10 years,
with an annual inspection. Speak to your Toyota Dealer to book in for a check
or for more details.
We’ll keep you mobile
If a defect covered by the Toyota Warranty Advantage causes your vehicle to be
undriveable, towing to the nearest Toyota Dealer and a loan car is covered.
60-day money-back guarantee
For any failure that prevents the vehicle being driveable, and for any failure
which has had multiple unsuccessful repair attempts, within 60 days of
collecting your new vehicle.
Your Rights under the Statutory Consumer Guarantees
We will always honour your rights under the Australian Consumer Law, which may
in some circumstances exceed your rights under the Toyota Warranty Advantage.
Commercial application
For vehicles used for commercial purposes, such as taxis, hire vehicles and vehicles transporting people or goods for payment (including on a part-time or casual basis, and rideshare), the Toyota Warranty Advantage is subject to a maximum of 5 years or 160,000km (whichever occurs first). This warranty excludes coverage for perforation (rust through panels) and extended coverage set out on page 3. See your vehicle’s Warranty and Service book for full details. Your rights under the Australian Consumer Law statutory consumer guarantees may still apply, and may exceed your rights under the Toyota Warranty Advantage.
Terms and conditions
Other terms and conditions may apply to the Toyota Warranty Advantage. Please
refer to the vehicle’s Warranty and Service book for details.
Technical information and enquiries
Toyota Dealers have Toyota-trained Technical Staff and are your first point of
contact for all matters relating to your Toyota vehicle. For a full list of
Toyota Dealers please refer to the Find a Dealer link on the Toyota Australia
website toyota.com.au/find-a-dealer
Certain technical information and service bulletins are available from the
Toyota Service and Repair Manual website toyotamanuals.com.au
Further assistance
Should you require further assistance that your Toyota Dealer is unable to
provide, please call, email or mail the Toyota Customer Assistance Centre
where our advisors can assist with your enquiry and provide a response.
Free Call: 1800 Toyota (869 682) Mon-Fri 9am – 5:30pm AET
Email: customerassistance@toyota.com.au
Important Notice
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major failure.
The Toyota Warranty Advantage or other applicable Toyota warranties do not limit the Australian Consumer Law statutory consumer guarantees in any way. In some circumstances your rights under the Australian Consumer Law statutory consumer guarantees may be greater than your rights under the Toyota Warranty Advantage or other applicable Toyota warranty, in which case Toyota will always honour your rights under the Australian Consumer Law statutory consumer guarantees.
Warranty Periods^ Vehicle Component
Toyota Warranty Advantage*1
Extended coverage if vehicle is properly serviced and maintained as per vehicle Warranty and Service Book*
Vehicle (bumper to bumper)
5 years/unlimited kms
Review with Dealer 2
Engine, Electric Motor and Driveline (Hybrid, 48V & EV systems), excluding
Traction Battery
Traction Battery (Hybrid, 48V, and Electric Vehicles except EV Traction
Battery Capacity Degradation)
Traction Battery Capacity for Electric Vehicles (EV Traction Battery Capacity
Degradation)
Perforation (rust through panel)
5 years/unlimited kms
5 years/unlimited kms
8 years/160,000 kms (whichever occurs first) if battery energy storage
capacity falls below 70% of original capacity
(see note 5b)
7 years/unlimited kms
+2 years/unlimited kms + up to 5 years/unlimited kms, subject to annual
Traction Battery Health Check
(see note 5a)
Review with Dealer 2
Utility Deck Panels: Paint/Surface Rust
1 year/20,000 kms
No Additional Coverage
Standard 12-volt Battery Genuine Parts and Accessories Tyres Towing and Loan Vehicle 4 Maintenance Items (Normal wear & tear)
2 years/unlimited kms
No Additional Coverage
Up to 5 years ³/unlimited kms
Review with Dealer 2
Not covered by the Toyota Warranty but are warranted by the tyre manufacturer. Contact your local or preferred Authorised Toyota dealer who can assist if failure or defect occurs
5 years/unlimited kms
+2 years/unlimited kms
No coverage where replacement is part of the general maintenance reasonably expected to be required for your vehicle
*Coverage on commercial usage vehicles is a maximum of 5yrs/160,000km (whichever occurs first). Extended coverage does not apply to vehicles used for commercial purposes. ^Check terms and conditions for exceptions and limitations where coverage does not apply.
The Toyota Warranty Advantage or other applicable Toyota Warranties do not
limit the Australian Consumer Law statutory consumer guarantees in any way. In
some circumstances your rights under the Australian Consumer Law statutory
guarantees may be greater than your rights under the Toyota Warranty Advantage
or other applicable Toyota Warranty, in which case Toyota will always honour
your rights under the Australian Consumer Law statutory consumer guarantees.
Terms and Conditions
Your responsibilities
You must operate, maintain and care for your Toyota properly, in accordance
with the instructions in your vehicle’s Owner’s Manual and Warranty and
Service Book.
The best way to maintain your vehicle is through a Toyota Dealer. By having
your Toyota vehicle maintained at a Toyota Dealer, you’ll be in safe hands
knowing that your vehicle is being serviced by experts and will always be
fitted with Toyota Genuine Parts. Doing so keeps your Toyota in the very best
condition.
To make a claim under the Toyota Warranty Advantage, contact an authorised
Toyota Dealer. If your name or address has changed or you are the new owner of
this Toyota, please visit the Toyota Owner’s Portal: www.toyota.com.au
/recalls-update-my-details or contact Toyota to update the information for
your vehicle.
If for some reason the odometer is changed, please have your Toyota Authorised
Service Centre verify the date of the change and kilometres travelled on the
form located at the back of your vehicle’s Warranty and Service Book.
Expenses associated with claims under the Toyota Warranty Advantage
In most cases, there will be no charge to you for expenses associated with
making a claim under the Toyota Warranty Advantage. If there are circumstances
that mean you may need to pay a charge, the charge will be discussed with you
in advance.
Where Coverage Does Not Apply
· Failures in non-genuine parts and accessories and damage or failures caused
by such failures.
· Formal or informal competitive events, such as racing.
· Off-road use where the vehicle is not designed for that purpose.
· Water ingress from floods or deep-water fording.
· Overloading – permissible loads are covered in the vehicle Owner’s Manual.
· Damage caused by improper adjustment, repair, tampering or modifications by
a non-Toyota repairer.
· Accident damage.
· Failures that Toyota reasonably considers result from your failure to
operate, maintain and care for your Toyota properly, in accordance with the
instructions in your vehicle’s Owner’s Manual and Warranty and Service Book
(including failure to complete applicable scheduled servicing and
maintenance).
· Defects caused by the fitment of non-Toyota-approved parts, accessories or
add-on parts, or by improper maintenance, or lack of maintenance of those
parts.
· Scratches or surface rust caused by normal wear and tear, including but not
limited to stone or other chips in paint.
· Damage or breakage of the windscreen or glass caused by normal wear and
tear, such as stone impacts.
· Environmental damage, including but not limited to hailstones, windstorms,
flooding, fire, lightning or airborne fallout (for example, chemicals, tree
sap, bird and insect droppings, etc.).
· Normal wear and tear of components including but not limited to: floor mats,
engine tuneups, lubrication, replacement of expendable parts such as filters,
coolant, spark plugs, fuses, wiper blades, brake discs, brake drums, brake
pads, clutch linings and brake shoes. These items are not covered by the
Toyota Warranty Advantage where replacement is in line with operational
maintenance requirements specified in the vehicle’s Warranty and Service Book
or Owner’s Manual.
· Normal or characteristic noise, vibration, wear and tear, and deterioration
such as discolouration, flaking, deformation or blur associated with lens or
glass.
· Fitment of an LPG system could affect coverage under the Toyota Warranty
Advantage. Speak with your Toyota Dealer for details.
· Petrol engines: damage caused by improper fuels such as the use of fuels
with an Ethanol content greater than 10% (E10), or lower than recommended
octane rating fuels. See your Owner’s Manual for more details.
· Diesel engines: damage caused by improper fuels such as the use of biodiesel
fuels greater than 5% (B5) and not conforming to the national diesel fuel
standard EN590. See your Owner’s Manual for more details.
· Damage caused by the fitment of non-genuine performance-enhancing products
including but not limited to power chips, forced induction products, oil catch
cans, suspension components These products typically impart forces/ loads
greater than the original design intent and may compromise the vehicle’s
longevity and durability.
· Customer’s failure to report and repair any known or reasonably suspected
paint or corrosion damage.
· Corrosion resulting from factors beyond Toyota’s control such as stone
chips, scratches and use of unsuitable cleaning products.
· Damage resulting from neglect, accident, improper use of vehicle and repairs
using methods that have not been approved by Toyota.
Notes:
1 Toyota Warranty Advantage period begins on the day the Vehicle is registered
by the Dealer and customer takes delivery of the Vehicle. If the Vehicle is an
ex-demonstrator vehicle, the Toyota Warranty Advantage period commences when
the vehicle is registered by the Dealer and put into service as a demonstrator
vehicle. A customer is entitled to the balance of the Toyota Warranty
Advantage period (except in Western Australia). In Western Australia, the
warranty period begins from the purchase date, but kilometres are counted from
when the vehicle is put into service as a demonstrator vehicle. The 60-day
money back guarantee begins on delivery of the vehicle to a customer,
including for an ex-demonstrator.
2 Dealers will review any claims made outside of the applicable Toyota
Warranty Advantage period in conjunction with Toyota Australia.
3 All Toyota genuine parts/accessories purchased and fitted to a Toyota
vehicle by a Toyota Dealer are warranted for the remainder of the Toyota
Warranty Advantage period (unlimited kilometres) or for 2 years (unlimited
kilometres) from installation, whichever is greater. Toyota genuine
parts/accessories purchased from an authorised Toyota Dealer over the counter
and not fitted by an authorised Toyota Dealer, carry a Toyota Warranty
Advantage period of 2 years/unlimited kilometres (excludes labour and
oils/fluids).
4 If a Vehicle has broken down due to a failure covered by the Toyota Warranty
Advantage, towing to the nearest Toyota Authorised Service Centre and a loan
car is covered by the Toyota Warranty Advantage. If after investigation,
Toyota reasonably considers the failure is not covered by the Toyota Warranty
Advantage, Toyota or Dealer may seek reimbursement of these towing and loan
vehicle charges (as the case may be).
5a The Traction Battery coverage period is comprised of the standard 5 year,
unlimited kms Toyota Warranty Advantage period and extended each year for an
additional 5 years with an annual Traction Battery Health Check in accordance
with Toyota specifications provided that operation, charging and maintenance
complies with Toyota EV Operating Instructions, except for Traction Battery
Capacity Degradation issues which are subject to a separate warranty [see note
5b].
The traction battery warranty replacement may not restore the vehicle to “as
new” condition, however when replacing a traction battery, Toyota Motor
Corporation Australia will ensure that the energy capacity of the replacement
traction battery is at least equal to that of the original traction battery
before the failure occurred while taking into consideration other factors,
including the age and mileage of the vehicle.
The measurement method used to determine traction battery capacity, and the
decision of whether to repair, replace, or provide reconditioned or re-
manufactured parts, and the condition of any such replaced, reconditioned or
remanufactured parts, are at the sole discretion of Toyota Motor Corporation
Australia.
Exclusions:
Commercial Use Vehicles are subject to a km limit of 160,000 km. The Auxiliary
Battery (12 volt), which is covered separately and Issues related to Traction
Battery Capacity Degradation which are covered separately [see note 5b
following].
5b For Electric Vehicles only, the following Traction Battery Capacity
Degradation coverage applies.
For the warranty period of 8 years or 160,000 km (whichever occurs first), we
will repair or replace your traction battery if the energy storage capacity
falls below 70% of the original traction battery capacity, provided regular
Health Checks in the maintenance program are executed according to Toyota
specifications, and operation, charging and maintenance complies with Toyota
EV Operating Instructions contained within the vehicle Owner’s Manual. The
measurement, repair and replacement methods used to determine traction battery
capacity are at the sole discretion of Toyota Motor Corporation Australia.
Note that the driving range estimates are an imperfect measure of traction
battery capacity as it is affected by additional factors separate from
traction battery capacity. Therefore, the driving range in your vehicle’s
display monitor doesn’t show the capacity reduction condition.
The Toyota Warranty Advantage is provided by Toyota Motor Corporation Australia Limited of 155 Bertie St, Port Melbourne, 3207, Victoria.
T2024-014164