Hunter Douglas Sonnette Cellular Roller Shades Instruction Manual

Questions? Call Hunter Douglas Consumer Support at 800-789-0331.

© 2022 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or their respective owners.

GETTING STARTED

Product View — Standard Bracket and Cassette

Thank you for purchasing Hunter Douglas Sonnette® Cellular Roller Shades. With proper installation, operation, and care, your new shades will provide years of beauty and performance. Please thoroughly review this instruction booklet before beginning the installation.

Tools and Fasteners Needed

• 1 Flat blade and #2 Phillips screwdriver

• Level (laser level is recommended)
• Measuring tape and pencil
• Power drill and 3/32″ drill bit In addition, you will need fasteners designed to work with your specific mounting surface(s).

• 6 Hex Head Screws (Provided) — For Standard M Clutch, Designer Metal Bracket and Cassette Shades. Two 11/2″ screws are provided per installation bracket.

• Longer #6 Hex Head Screws (Not Provided) — For Cassette Shades. If using spacer blocks, use #6 screws long enough for a secure attachment.
• Speed Nuts and Screws (Provided) — For Cassette Shades. Extension brackets come with screws and speed nuts.
• Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.
  CAUTION: For Standard/Designer Metal Bracket Shades, installation into drywall with drywall anchors are not recommended. Mount into wood/metal studs or into concrete with metal anchors.

INSTALLATION

Installation Overview

• Your order will include the correct number of installation brackets for your shade width.
• Shade orders may also include spacer blocks or extension brackets, if they were specified for added clearance.

NOTE: Standard Bracket Shade/Designer Bracket Shades that exceed 78″ in length will utilize the 2 inch bracket.

Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process will follow easily. To prepare for this important first step, review the mounting types and basic window terminology illustrated below.

• Refer to the appropriate page below based on your order:
  • Inside Mount for Standard/Designer Metal Bracket Shades — Page 4
  • Outside Mount for Standard/Designer Metal Bracket Shades — Page 5
  • Inside Mount for Cassette Shades — Page 7
  • Outside Mount for Cassette Shades — Page9

Mount the Standard/Designer Metal Brackets — Inside Mount

The installation brackets are supplied in pairs: clutch side with the beaded cord loop and idle. Identify which side each of the brackets will go on the shade based on your order.

• Check the orientation of the chain guide. The chain hangs from the bottom of the chain guide. If it is not, see “Change the Chain Guide Orientation” on page 17.

• If you ordered bracket covers, install the idle-side bracket cover by aligning the bracket with the channels in the bracket cover and sliding it onto the bracket.

• Install the clutch-side bracket cover by snapping it onto the bracket.

• Center the ordered width of the shade and position the bracket in place while maintaining a minimum of 1/16″ space between the bracket and the side jamb. Increase the space to 1/8″ for bracket covers. Mark each of the screw holes.
  IMPORTANT: The front edges of the installation brackets must be level and aligned to each other.

• Drill the screw holes using a 3/32″ drill bit.

• Use a level to check that the mounting surface is level.

• For Designer Metal Brackets. Install the end cap into the back of the bracket.

• Attach the installation brackets using the screws provided.
  ⚠ WARNING: Mount into wood/metal studs or into concrete with concrete anchors. Drywall anchors are not recommended.

• Designer Metal Brackets Only. Install the bracket covers over screw holes by pushing into place.

Proceed to “Install the Shade– Standard/Designer Metal Brackets” on page 6.

Mount the Standard/Designer Metal Brackets — Outside Mount

The installation brackets are supplied in pairs: clutch side with the beaded cord loop and idle side. Identify which side each of the brackets will go on the shade based on your order

• Check the orientation of the chain guide. The chain hangs from the bottom of the chain guide. If it is not, see “Change the Chain Guide Orientation” on page 17.
• Center the ordered width of the shade -1/8″ over the window at the desired height and mark its location.
• Place the outside edge of the brackets on the previously made marks.
• Mark the screw holes and drill the screw holes using a 3/32″ drill bit.

A minimum 21/8″ flat vertical surface is required to mount the brackets.
The top of the installation brackets should be at the desired height. The brackets should be level and aligned.

Proceed to “Install the Shade– Standard/Designer Metal Brackets” on page 6.

Install the Shade– Standard/Designer Metal Brackets

Standard/Designer Metal Bracket Shades
Standard brackets shown. Designer Metal brackets follow the same installation procedure.

Install Clutch End
Position the bead chain connector.
Ensure the bead chain connector is pulled to the front of the chain wheel.

Push the clutch end of the roller with the clutch base on the bracket, as shown in the illustration.

Install the Idler End

• Push in the spring idler to compress.
• Slide the idler onto the bracket and slide to the center hole. Idler will expand and will engage the bracket to secure the shade into the bracket.
• If the light gap is not even, see “Troubleshooting” on page 16.

Install the Bracket Cover — Outside Mount Standard Brackets Only

• Install the idle-side bracket cover by aligning the bracket with the channels in the bracket cover and sliding it onto the bracket.
• Install the clutch-side bracket cover by snapping it onto the bracket.

Proceed to “Attach the Universal Cord Tensioner (UCT)” on page 12.

Mount the Brackets — Cassette Inside Mount

• Your order will include the correct number of installation brackets for your shade width, as shown in the table below.

Prepare the Installation Brackets

• Use pliers or heavy duty scissors to remove the top tabs on the installation brackets.

NOTE: Save these tabs once removed. They may be used as shims, if necessary.

Mount the Installation Brackets

Mark 2″ to 3″ from each jamb for bracket location.
If more than two installation brackets came with your order, space additional bracket(s) evenly between the two end brackets and mark their location. Mount into wood whenever possible.

NOTE: Before the headrail is installed, the bracket levers need to be fully to the left, and once the headrail is properly in place, levers automatically click to the right.

Mount the Brackets — Cassette Outside Mount

Your order will include the correct number of installation brackets for your shade width, as shown in the table below.

Prepare the Installation Brackets
Use pliers or heavy duty scissors to remove the top Tab tabs on the installation brackets.
NOTE: Save these tabs once removed. They may be used as shims, if necessary.

Mount the Installation Brackets

Center the headrail over the window opening at the desired height. Use a pencil to lightly mark the mounting surface at each end of the headrail.

Alternatively, measure the width of the headrail and use that width to mark the headrail end points over the window opening.

Mark 2″ to 3″ from each end of the headrail.

If more than two installation brackets came with your order, space additional bracket(s) evenly between the two end brackets and mark their location. Mount into wood whenever possible.

NOTE: Before the headrail is installed, the bracket levers need to be fully to the left, and once the headrail is properly in place, levers automatically click to the right.

Center the installation brackets or extension brackets on your marks and mark where to drill the screw holes.
A minimum 11/8″ flat vertical surface is required for the installation brackets. Extension brackets require 11/4″.
The top of the installation brackets or extension brackets should be at the desired height. The brackets should be level and aligned to each other.
CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do not mount brackets on curved molding.

Install the Shade — Cassette

■ Position the shade so that the front faces you.
■ Ensure that each lever is pushed to the left side of the bracket before installing the shade.
■ Slide the headrail into the installation brackets so that the headrail is between the lever and the bracket, as shown.
■ Firmly push the headrail into each bracket until it clicks and the levers snap to the right side of the bracket.

IMPORTANT: Push all levers to the right to confirm they are fully locked, then carefully pull on the headrail at each bracket to ensure it is installed securely.

Attach the Dust Cover (Optional for Outside Mounts)

The dust cover is used to protect the top of the headrail from exposure on outside mounted shades.

■ Remove the remaining paper backing from the dots.
■ Center the dust cover over the top of the shade, above the dots. ■ Press the dust cover down onto the dots.

Attach the Universal Cord Tensioner (UCT)

Before doing anything, you must first slide the cord tensioner to the bottom of the beaded cord loop.

■ Insert a small screwdriver, punch, or awl through the screw hole at the bottom of the cord tensioner.
■ While holding the cord tensioner, move screw hole all the way down to the bottom of the cord tensioner to release the safety mechanism.
■ Slide the cord tensioner down to the bottom of the beaded cord loop.
■ Attach the cord tensioner according to the instructions provided with Universal Cord Tensioner Kit.

⚠ Warning: It is imperative that the cord tensioner be properly secured to the wall or window frame to reduce children’s access to the cord loop. Young children can strangle in cord loops. They can also wrap cords around their necks and strangle.

⚠ CAUTION: The shade will not operate properly unless the cord tensioner is secured. A cord tensioner installation kit has been included with your shade. Follow the instructions in the kit to correctly secure the cord tensioner.

Attach the Magnetic Hold-Down Brackets (Optional)

■ Drill the screw holes using a 3/32″ drill bit.
■ Attach the hold-down brackets to the mounting surface using the screws provided.
■ If necessary, adjust bracket location in the channel by loosening the screw and sliding the bracket up or down for best operation.

OPERATION

Operate the Shade

To Lower the Shade
■ Pull the front of the cord loop to lower the shade.
■ Pull until the shade is at the desired height.

To Raise the Shade
■ Pull the back of the cord loop to raise the shade.
■ Pull until the shade is at the desired height.

TROUBLESHOOTING

Troubleshooting

If your shade is not operating correctly, refer to the following troubleshooting procedures for specific solutions for your shade. If questions remain, please contact Hunter Douglas Consumer Support at 800-789-0331.
Problem The shades raises or lowers unevenly.

CARE

Remove the Shade (If Necessary)

Standard/Designer Metal Bracket Shades
Standard bracket shown. Designer Metal bracket follows the same procedure.
■ Fully raise the shade.
■ If your shade has a nut, loosen the nut to be able to compress the idler.
■ While holding the top of the shade, insert a flat blade screwdriver into the idle installation channel between the spring idle and the bracket.
■ With the screwdriver, push the spring idle toward the shade to release it from the bracket. Remove the shade from the brackets.

Cassette Shades
■Fully raise the shade.
■Move each lever of the installation brackets to the left to release the shade.
CAUTION: A flat blade screwdriver can be used to move the lever. Be very careful not to tear or damage the fabric.
■Carefully pull the shade away from the brackets to remove it.

Cleaning Procedures

Sonnette® Cellular Roller Shades are made from anti-static, dust-resistant materials which repel dirt and dust. The following options are available if your shade needs cleaning.
CAUTION: Do not steam the shades.

Dusting Regular light dusting with a feather duster is all the cleaning needed in most circumstances.

Vacuuming Use a hand-held vacuum with low suction for more thorough dust removal.

Compressed Air Use compressed air to blow dust and dirt off shades.

Spot-Cleaning
CAUTION: Spot-cleaning is not recommended for any Sonnette® fabrics..

Bathtub Cleaning/Water Immersion
CAUTION: Bathtub Cleaning/Water Immersion is not recommended for any Sonnette® fabrics. Do not immerse the hardware.
Injection/Extraction Cleaning
CAUTION: Use Injection/Extraction Dry Method only. Do not use injection/extraction cleaning on Elan Metallic fabric. This type of professional cleaning injects a dry cleaning solution into the fabric and extracts the dirty solution in the same motion.

A Note About Sonnette® Fabrics As with all textiles, Sonnette® fabric is subject to some variation. Slight wrinkling, puckering, or bowing is inherent to this textile product and should be considered normal, acceptable quality. These characteristics are not usually visible from the front or rear but may be visible from a side angle.

CHILD SAFETY

⚠ WARNIG
For more safety information, call 1-800-997-2389.

■ Window Blind Cord Can STRANGLE Your Child.
■ Children can climb furniture to reach cords. Move crib and furniture away.
■ Keep all cords out of children’s reach.

Cord Loop Shades

■ Attach the cord tensioner on the cord loop to the wall or window casement. See “Attach the Universal Cord Tensioner (UCT)” on page 12. This can prevent children from pulling cord loops around their necks.
■ Hunter Douglas provides a cord tensioner installation kit with instructions for attaching the cord tensioner. For the shade to operate properly, the cord tensioner must be correctly mounted and secured.
■ Fasteners provided in this kit may not be appropriate for all mounting surfaces. Use appropriate anchors for mounting surface conditions.
■ Only Hunter Douglas supplied cord tensioners and hardware should be used. Replacement parts may be obtained by contacting Hunter Douglas at 1-888-501-8364.

NOTE: The warning labels on the bottom rails of corded window coverings contain important safety information. These warning labels are designed to be permanent, in accordance with the industry’s safety standards, and must not be removed.

WARRANTY

The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas at 800-789-0331 or visit hunterdouglas.com. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.

COVERED
BY A LIFETIME LIMITED WARRANTY

• Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below).
• All internal mechanisms.
• Components and brackets.
• Fabric delamination.
• Operational cords for a full 7 years from the date of purchase.
• Repairs and/or replacements will be made with like or similar parts or products.
• Hunter Douglas motorization components are covered for 5 years from the date of purchase.

NOT COVERED
BY A LIFETIME LIMITED WARRANTY

• Any conditions caused by normal wear and tear.
• Abuse, accidents, misuse or alterations to the product.
• Exposure to the elements (sun damage, wind, water/moisture) and discoloration or fading over time.
• Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
• Shipping charges, cost of removal and reinstallation.

Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the window fashion product or components found to be defective.

TO OBTAIN WARRANTY SERVICE

1. Contact your original dealer (place of purchase) for warranty assistance.
2. Visit hunterdouglas.com for additional warranty information, frequently asked questions and access to service locations.
3. Contact Hunter Douglas at 800-789-0331 for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty.

NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental or consequential damages or for any other indirect damage, loss, cost or expense. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Different warranty periods and terms apply for commercial products and applications.

hunterdouglas.com

References

• Hunter Douglas Blinds Shades | Official Hunter Douglas Site

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