Hunter Douglas Provenance Woven Wood Shades

PRODUCT VIEW

Roman Style — LiteRise® and UltraGlide® Shades

Waterfall Roman Style — LiteRise® and UltraGlide® Shades

GETTING STARTED

Thank you for purchasing Hunter Douglas Provenance® Woven Wood Shades with
Independent Operable Liner. With proper installation, operation, and care, your new shades will provide years of beauty and performance.
Please thoroughly review this instruction booklet and the enclosed packing list before beginning the installation.

Tools and Fasteners Needed

• Flat blade and Phillips screwdrivers

• Level (laser level is recommended)

• Measuring tape and pencil

• Power drill, 3/32″ drill bit, and 1/4″ hex driver
  In addition, you will need fasteners designed to work with your specific mounting surface(s).

• 6 Hex Head Screws (Provided). Two 11/2″ screws are provided per installation bracket

• Speed Nuts and Screws (Provided). Extension brackets come with speed nuts and screws.

Installation Overview

• Your order will include the correct number of installation brackets for your shade width,as shown in the table below.

Mounting Types and Window Terminology

If the installation brackets are mounted correctly, the rest of the installation process follows easily. To prepare for this important first step, review the mounting types and basic window terminology illustrated below.

Refer to the appropriate page below based on your order:

• Inside Mount — page 5
• Outside Mount — page 7

Mount the Installation Brackets — Inside Mount

Mark 2″ in from each jamb.

• If more than two installation brackets came with your order, space additional bracket(s) evenly between the two end brackets and mark their location. Mount into wood whenever possible.

Center the brackets on your marks, then mark each of the screw holes.

• For fully recessed mounting, the fabric will be flush with the front of the window casement, when raised. A minimum depth of 3″ is needed to fully recess your shade.
• Minimum mounting depth for bracket attachment is 7/8″.
  IMPORTANT: The front edges of the installation brackets must be level and aligned.

INSTALLATION

• Drill the screw holes using a 3/32″ drill bit.
  WARNING: Product is heavy. Mount into wood/metal studs or into concrete with concrete anchors. Drywall anchors are not recommended.

• Place a spacer block on top of the bracket. Attach the shade installation brackets using the screws provided.

  • Check that the mounting surface is level and the brackets are Naligned. If mounting to a heavily textured surface, shim the brackets, if needed.

Mount the Installation Brackets — Outside Mount

• Center the headrail over the window opening at the desired height. Use a pencil to lightly mark each end of the headrail.

  • Alternatively, measure the width of the headrail and use that width to mark the headrail end points over the window opening.

• Mark 2″ in from each end of the headrail.

  • If more than two installation brackets came with your order, space additional bracket(s) evenly between the two end brackets and mark their location. Mount into wood whenever possible.

• Center the brackets on your marks and mark the screw holes.

  • A minimum of 13/4″ flat vertical surface is required to mount the brackets.
  • The top of the installation brackets should be at the desired shade height.
    IMPORTANT: The brackets should be level and aligned.
    CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do not mount brackets on curved molding.

• Extension brackets provide up to 11/2″ of clearance. If used, center the brackets on your marks and mark the screw holes.

• Drill the screw holes using a 3/32″ drill bit.
  WARNING: Product is heavy. Mount into wood/metal studs or into concrete with concrete anchors. Drywall anchors are not recommended.

• Spacer Blocks (Optional). If you ordered spacer blocks, place a spacer block behind each installation bracket. Use longer screws to attach the spacer block and installation bracket to the mounting surface.

• Attach the installation/extension brackets using the screws provided.
  CAUTION: The rear of the installation brackets must be flush against a flat mounting surface. Do not mount installation brackets on curved molding.

• When using extension brackets, attach the installation brackets using the screws and speed nuts provided.

Install the Shade

• With the headrail slightly tilted, insert the front lip of the headrail onto the front lip of the installation bracket.
• Push the headrail back and up until its bottom lip snaps into bottom tab on the installation bracket.

Install the Shade Returns — Outside Mount Shades Only

• Remove the adhesive backing from the double-sided tape on the inside of the returns.
• Align the returns so they are flush with the shade fabric or valance.
• Place the tabs on the top of the end cap and press the returns to secure.

Install the Wand
The wand must be securely attached to the shade for proper operation.

• Gently pull out the bumper and threaded connector until it is visible.

• Slide the bumper away from the threaded connector.
  CAUTION: Do not grip the bumper on top of the connector and attempt to screw on the wand at this point. Secure attachment of the wand cannot be guaranteed if tightened by hand.

• Hold the threaded connector with a 5⁄16” (8 mm) open end wrench, and screw the hollow end of the wand onto the threaded connector, as shown. If necessary, pliers can be used instead of a wrench.

  • Continue to firmly rotate the wand until you feel it click two times and the wand stops moving. This ensures the wand is securely attached.
    CAUTION: If the wand is not properly secured, it will come loose after repeated use.

• Slide the bumper back onto the threaded connector.

  • Make sure the bumper is properly aligned and seated tightly on top of the threaded connector.
    NOTE: The underside of the bumper matches the shape on the top of the threaded connector.

• Gently release the wand.

OPERATION

Operate the Shade
UltraGlide® Shades

IMPORTANT: Independent Operable Liner shades have two lift cords. To operate, the right cord operates the shade and the left cord operates the liner. You must first lower the shade before lowering the liner. You must first raise the liner before raising the shade.
For smooth operation, keep the wand close to the fabric when raising and lowering the shade.

To Lower the Shade & Liner

• Pull the wand toward the center of the shade at about a 45° angle. The locking mechanism at the top of the wand releases with a “click.” The shade lowers as you allow the wand to return to the vertical position.
  IMPORTANT: The wand must be pulled in close to the front of the shade. Do not pull the wand out away from the shade.

• To stop the shade while lowering, move the wand back toward the vertical position and give a slight downward pull to engage the locking mechanism.

• If the shade hits an obstruction as it is lowered it will stop, which may cause the cords in each cord rout to become misaligned. This may cause the shade to be angled or tilted when fully raised. If this occurs, do the following:

  • Raise the shade slightly.
  • Lower the shade completely to the sill. In some cases, pull gently on the bottom rail to get it to drop completely.
    IMPORTANT: If the shade is tilted when fully raised, do not pull harder on the wand. It does not correct the tilt and may make it worse.

To Raise the Liner & Shade

IMPORTANT: You must first raise the liner before raising the shade.

• Pull the left cord straight down.
• With each stroke the liner partially raises.
• Allow the cord to retract after each downward stroke.
• Use multiple strokes until the liner is fully raised.
• Once the liner is fully raised, pull the wand straight down or slightly toward the outside..
  • With each stroke the shade partially raises.
  • Allow the wand to retract after each downward stroke.
  • Use multiple strokes until the shade reaches the desired position.

IMPORTANT : For Independent Operable Liner shades you must first lower the shade before lowering the liner. You must first raise the liner before raising the shade.
For better support and smoother operation, use the handle when raising and lowering the shade.

To Raise or Lower the Shade

• Slowly and steadily push up or pull down on the bottom rail handle. Allow the shade to stack evenly.

To Raise the Liner

IMPORTANT: For Waterfall style shades, pull the face fabric away from the liner to reach the UltraGlide® lift cord behind the front shade.

• Pull the left cord straight down.
  • With each stroke the shade partially raises.
  • Allow the cord to retract after each downward stroke.
  • Use multiple strokes until the shade reaches the desired position.

To Lower the Liner

IMPORTANT: For Waterfall style shades, pull the face fabric away from the liner to reach the UltraGlide® lift cord behind the front shade.

• Lower the liner only once the shade is fully lowered.
• Pull the cord toward the center of the shade at about a 45° angle. A locking mechanism at the top of the cord releases with a “click.” The liner lowers as you allow the cord to return to the vertical position.
• To stop the liner while lowering, move the cord back toward the vertical position and give a slight downward pull, until the locking mechanism engages.

TROUBLESHOOTING

Troubleshooting
If your shade is not operating correctly:

• Refer to the following troubleshooting procedures for specific solutions for your shade. If questions remain, please contact Hunter Douglas Consumer Support at 800-789-0331.

Shim the installation brackets to level the headrail, if necessary. Shims are provided.

Be sure the heads of the screws are flush against the installation bracket.

Check that the headrail is completely inserted into the installation brackets. See Install the Shade on page 9 .

Problem| The shade is hard to raise or lower, or will not raise or lower.
Solution| Make sure that the shade fabric is not caught between the installation bracket and the headrail.

Check that the headrail and installation brackets are level and aligned. Shim the installation brackets to level the headrail, if necessary.

If hold-down brackets are used, make sure they have been released before operating the shade.

Problem| The shade raises or lowers unevenly or the bottom rail is uneven when fully raised.
Solution| Check that the headrail and installation brackets are level and aligned. Shim the installation brackets to level the headrail, if necessary.

Check to see if there is an obstruction in the shade’s path. If a shade hits an obstruction as it is lowered, it may become misaligned. This may cause the shade to be angled or tilted when fully raised. Try lowering the shade completely, then raising it to allow it to self-correct.

Removing the Shade (If Necessary)

• Raise the shade completely.
• Support the headrail so that it does not fall. Push up on the headrail and use your finger or a flat blade screwdriver to release the bottom tab on the installation brackets.
• Pull the headrail straight out from the installation brackets.

Cleaning Procedures
For most fabrics, the following options are available if your shade needs cleaning.

Dusting

• Regular light dusting with a feather duster is all the cleaning that is needed in most circumstances. You may also use a hair dryer on a cool setting or compressed air set to a low pressure.

Vacuuming

• Use a low suction, hand-held vacuum for more thorough dust removal.

Spot-Cleaning
Only the following Provenance® fabrics can be spot-cleaned:

1. Brisbane
2. Coastal
3. Kathay
4. Kiawah
5. Mindanao
6. Nantucket™
7. Palisade
8. Shoal Bay
9. Thailand
10. Mono Color Liners
11. Duo Color Liners

• Prepare a solution of warm water and a mild detergent.
• Dampen a clean cloth in the solution and wring it out.
• Dab the spot with the dampened cloth until it is gone. Do not rub the fabric.
• Allow the shade to dry in the completely lowered position.

CHILD SAFETY

WARNING

Window Blind Cord
Can STRANGLE
Your Child. To prevent strangulation, purchase cordless products or products with inaccessible cords.

STRANGULATION HAZARD-Young children can be strangled by cords. Immediately remove this product if a cord longer than 22 cm or a loop exceeding 44 cm around becomes accessible.

The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas at 800-789-0331 or visit hunterdouglas.com. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.

COVERED
BY A LIFETIME LIMITED WARRANTY

• Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below).
• All internal mechanisms.
• Components and brackets.
• Fabric delamination.
• Operational cords for a full 7 years from the date of purchase.
• Repairs and/or replacements will be made with like or similar parts or products.
• Hunter Douglas motorization components are covered for 5 years from the date of purchase.

NOT COVERED
BY A LIFETIME LIMITED WARRANTY

• Any conditions caused by normal wear and tear.
• Abuse, accidents, misuse or alterations to the product.
• Exposure to the elements (sun damage, wind, water/moisture) and discoloration or fading over time.
• Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
• Shipping charges, cost of removal and reinstallation.

Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the window fashion product or components found to be defective.

TO OBTAIN WARRANTY SERVICE

1. Contact your original dealer (place of purchase) for warranty assistance.
2. Visit hunterdouglas.com for additional warranty information, frequently asked questions and access to service locations.
3. Contact Hunter Douglas at 800-789-0331 for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty.

NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental or consequential damages or for any other indirect damage, loss, cost or expense. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Different warranty periods and terms apply for commercial products and applications.

hunterdouglas.com

References

• Hunter Douglas Blinds Shades | Official Hunter Douglas Site

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