Hunter Douglas Vignette Modern Roman Shades Stacking Style Installation Guide

June 4, 2024
Hunter Douglas

Hunter Douglas LOGO Vignette ® Modern Roman Shades Stacking Style
EasyRise, LiteRise, and UltraGlide
Operating Systems
Hunter Douglas Vignette Modern Roman Shades Stacking
StyleInstallation • Operation • Care

**GETTING STARTED

**

Product View — Stacking Style Shades

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
1

Product View — Stacking Style Top-Down/Bottom-Up Shades

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
2

Product View — Stacking Style Two-On-One Headrail Shades

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
3

Thank you for purchasing Hunter Douglas Vignette® Modern Roman Shades. With proper
installation, operation, and care, your new shades will provide years of beauty and performance.
Please thoroughly review this instruction booklet and the enclosed packing list before beginning the installation.
Tools and Fasteners Needed

  • ¼” hex, Flat blade, and Phillips screwdrivers
  • Measuring tape and pencil
  • Level (laser level is recommended)
  • Power drill, 3⁄32″ drill bit, and ¼” hex driver In addition, you will need fasteners designed to work with your specific mounting surface(s).
  • 6 Hex Head Screws (Provided). Two 1 ½” screws are provided per installation bracket.

  • Longer Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws long enough for a secure attachment. Add ¼” length for each spacer block.
  • Speed Nuts and Screws (Provided). Extension brackets come with speed nuts and screws.
  • Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.

#6 x 1 ½”
Hex Head Screw
(Provided)

|

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
5Longer #6 Hex Head Screw for Use with Spacer Blocks
(Not Provided)

---|---

#6 Flat Head Screw for Use with End Mounts
(Provided)

|

Speed Nut and Screw
(Two Provided with Each Extension Bracket)

INSTALLATION

Installation Overview
■ Your order includes the correct number of installation brackets for your shade width, as shown in the table.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
8

Shade Width Brackets Required
12″ – 38″ 2
38 1⁄8″ – 72″ 3
72 1⁄8″ – 96″ 4
96 1⁄8″ – 120″ 5
120 1⁄8″ – 140″ 6

■ Two-On-One Headrail Shades. The appropriate number of installation brackets is provided for each panel.
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows easily. To prepare for this important first step, review the mounting types and basic window terminology illustrated below.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
9

■ Refer to the appropriate page below based on your order:
➤ Inside Mount — “Mount the Installation Brackets — Inside Mount” on page 6
➤ Outside Mount — “Mount the Installation Brackets — Outside Mount” on page 7
➤ End Mount — “Mount the Installation Brackets — End Mount” on page 10
Mount the Installation Brackets — Inside Mount
■ Mark 2″ from each jamb for bracket location.
➤ If more than two installation brackets came with your order, space additional bracket(s) evenly between the two end brackets. Mount into wood whenever possible.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
10

Two-On-One Headrail Shades. Place installation brackets 2″ on each side of the panel split.
■ Center the brackets on your marks and mark the location of the screw holes.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
11

➤ Allow 7⁄8″ space behind the brackets for the rear fabric fold clearance.
➤ The minimum casement depth required for installation brackets (including the rear fabric fold clearance) is 1⁄4″.
➤ The minimum casement depth required for a fully recessed mount is 3″.

IMPORTANT: The front edges of the installation brackets must be aligned to each other.

  • Pre-drill the screw holes using a 3⁄32″ drill bit.
    CAUTION: Use drywall anchors when mounting into drywall.

  • Use a level to check that the mounting surface is level. Shim (not provided) the brackets if necessary.

  • Attach the installation brackets using the screws provided.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
13

Proceed to “Mount the Headrail” on page <?>.
Mount the Installation Brackets — Outside Mount
IMPORTANT: Spacer blocks are recommended for the 7⁄8″ rear fabric fold clearance (see spacer block attachment on page 10).
■ Center the shade over the window opening at the desired height. Use a pencil to lightly mark each end of the headrail on the mounting surface.
➤ Alternatively, measure the width of the headrail and use that width to mark the headrail endpoints over the window opening.

■ Mark 2″ from each end of the headrail.
➤ If more than two installation brackets came with your order, space them evenly between the two end brackets and mark their location. Mount into wood whenever possible.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
15

■ Two-On-One Headrail Shades. Place installation brackets 2″ on each side of the pane split.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
16

■ Center the brackets on your marks, then mark each of the screw holes.
➤ A minimum 1″ flat vertical surface is required to mount the brackets.
➤ The top of the installation brackets or extension brackets should be at the desired shade height. The brackets must be level and aligned.
➤ When using extension brackets, mark two screw holes per bracket.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
17

CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do not mount brackets on the curved molding. Shim (not provided) the brackets if necessary.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
18

■ Pre-drill the screw holes using a 3⁄32″ drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
■ Attach the installation or extension brackets using the screws provided.
IMPORTANT: The front edges of the installation brackets must be level and aligned to each other.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
19

■ If using the recommended spacer blocks, first attach the installation bracket to a 1⁄2″ spacer block before stacking additional spacer blocks together.
➤ A maximum of 1 1⁄2″ of spacer blocks per installation bracket is allowed.
➤ Insert the legs of the installation bracket into the tabs on the spacer block.
➤ Then rotate the installation bracket back.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
20

IMPORTANT: Spacer blocks are recommended to project the installation brackets away from the mounting surface for the 7⁄8″ rear fabric fold clearance.

  • Attach the spacer blocks/installation bracket to a flat vertical mounting surface with #6 mounting screws long enough for a secure installation.
  • If using extension brackets, attach an installation bracket to the underside of each extension bracket using the provided screws and speed nuts.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
21| Hunter Douglas Vignette
Modern Roman Shades Stacking Style - FIG 22
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Proceed to “Install the Shade” on page 11.
Mount the Installation Brackets — End Mount
End mount the headrail when conventional mounting techniques will not work — for example, in an arched window.

  • Mount the brackets on a flat vertical surface at least 11⁄2″ wide.

NOTE: Minimum mounting depth for a fully recessed end mount is 3″ wide.
➤ The top of the brackets should be at the desired shade height.
IMPORTANT: The brackets must be level and aligned.
➤ Be sure to allow for the 7⁄8″ rear fabric fold clearance.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
23 CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do not mount the brackets on the curved surface of the arch opening.

  • Mark two screw holes per bracket.
  • Attach the brackets using the screws provided.

IMPORTANT: Use a level to check that the mounting surface is level.
CAUTION: Both brackets must be installed at the same depth and height.

Mount the Headrail

  • Hold the headrail so that the front faces you.

IMPORTANT: To avoid damage to the fabric, make sure the fabric is not caught between the headrail and the installation bracket.

  • Fit the front channel on top of the headrail on the front lip of the installation brackets.
  • Push the back of the headrail up until it snaps into place.
  • Check to ensure the headrail is securely in the brackets.

➤ Check the bottom of the headrail is snapped into the base of each bracket.
➤ Check that the front lip of each bracket is in the front channel of the headrail.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
25

WARNING:   Failure to snap the headrail securely into the installation brackets may cause the shade to release unexpectedly. See “Removing the Shade, If Necessary” on page “Removing the Shade, If Necessary” on page 21.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
27

Attach the Universal Cord Tensioner (EasyRise™ Only)
Before you proceed, you must first slide the cord tensioner(s) to the bottom of the cord loop.

  • Insert a small screwdriver, punch, or awl through the screw hole at the bottom of the cord tensioner.
  • Move the screw hole down to the indicator line to release the safety mechanism.
  • Slide the cord tensioner down to the bottom of the cord loop.
  • Attach the cord tensioner(s) according to the instructions provided with the Universal Cord Tensioner Installation Kit.

WARNING: It is imperative that the cord tensioner(s) be properly secured to the wall or window frame to reduce children’s access to the cord loop. Young children can strangle in cord loops. They can also wrap cords around their necks and strangle.
CAUTION: The shade will not operate properly unless the cord tensioner(s) is secured. A Universal Cord Tensioner Installation Kit has been included with your shade. Follow the instructions in the kit to correctly secure the cord tensioner(s).
Cord Adjustment — UltraGlide® Shades Only
Adjusting the tassel to eye level will decrease the number of pulls needed to raise and lower the shade. This will also enhance child and pet safety.
To Shorten the Tassel Cord

  • Grasp both parts of the tassel (the colored cover and the frosted body).
  • Squeeze the tassel cover with your thumb and forefinger (at the “s” in the Hunter Douglas logo).
  • Separate and slide the tassel cover off from the tassel body.
  • Pull out the knotted end of the tassel cord.
  • Tie the cord at the desired shorter length using a double knot.
  • Trim the tassel cord below the knot.
  • Pull the trimmed knot up inside the tassel.
  • Squeeze the tassel cover while sliding it back onto the tassel body.

IMPORTANT: After reassembling, be sure there are no gaps between the two components. Check that they do not pull apart easily. The tassel cover should be securely seated into the tassel body.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
29

Attach the Magnetic Hold-Down Brackets (Optional)

  • Lower the shade until it is fully lowered.
  • Attach the magnetic hold-down bracket onto the bottom rail just inside the end cap, oriented as shown.
  • Mark the screw location using one of the mounting options shown below.
    ➤ The screw should be placed in the middle of the channel. This will allow for adjustment.

Outside Mount

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
31

Inside Mount

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
32

  • Pre-drill the screw holes using a 3⁄32″ drill bit.
    CAUTION: Use drywall anchors when mounting into drywall.

  • Attach the hold-down brackets to the mounting surface using the screws provided.

  • If necessary, adjust the bracket height by loosening the screw and sliding the bracket up or down.

OPERATION

Operate the Shade
EasyRise™ Shades
To Lower the Shade:

■ Pull down on the rear cord of the cord loop to lower the shade.
IMPORTANT: If the cord tensioner moves with the cord, you have not secured it to the wall or window frame. You must do so for the shade to operate properly. See the Universal Cord Tensioner Installation Instructions in the kit included with your shade.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
34

To Raise the Shade:
■ Pull down the front cord of the cord loop to raise the shade.
Top-Down/Bottom-Up Shades:
■ The left cord controls the bottom rail. The right cord controls the middle rail.
IMPORTANT: You must first lower the bottom rail before lowering the middle rail. Likewise, you must first raise the middle rail before raising the bottom rail.
LiteRise® Shades
To Lower the Shade:
■ Slowly and steadily pull down on the bottom rail handle.
To Raise the Shade:
■ Slowly and steadily push up on the bottom rail handle.
Allow the shade to stack evenly.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
35

Top-Down/Bottom-Up Shades:
■ Raise or lower the middle rail by slowly and steadily pushing up or pulling down on the middle rail handle.
IMPORTANT: You must first lower the bottom rail before lowering the middle rail. Likewise, you must first raise the middle rail before raising the bottom rail.
NOTE: The middle rail can be manually leveled.
NOTE: Fabric folds can be self-leveled by raising and lowering the shade, should the folds appear uneven.

UltraGlide® Shades
CAUTION: To avoid damage to the shade or personal injury, do not let go of the cord until it is fully retracted.
To Lower the Shade:
■ Pull the cord toward the center of the shade at a 45° angle. A locking mechanism at the top of the cord releases with a “click”. The shade automatically lowers as you allow the cord to retract, releasing the tension.
■ To stop the shade while lowering, move the cord back toward the vertical position and give a slight downward pull, until the locking mechanism engages.
■ If the shade hits an obstruction as it is lowered, it will stop and the internal cords may become misaligned. This may cause the shade to be angled or tilted when fully raised. If this occurs, do the following:
➤ Raise the shade slightly.
➤ Lower the shade completely to the sill. In some cases, pull gently on the bottom rail to get it to drop completely.
To Lower:
Pull the cord toward the center of the shade at a 45° angle, click and release.
Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
37To stop the shade while lowering, move the cord back toward the vertical position and give a slight downward pull, engaging the locking mechanism.
IMPORTANT: If the shade is tilted when fully raised, do not pull harder on the cord. It does not correct the tilt and may make it worse. See “Troubleshooting” on page <?>.
Allow the cord to retract between strokes.
NOTE: On inside mount shades, the bottom rail and fabric folds may rest on the sill. angle, click, and release.
To stop the shade while lowering, move the cord back toward the vertical position, and Non-Operable Zon
To Raise the Shade:
■ Pull the cord to the outside of the shade with short strokes.
➤ With each stroke the shade partially raises.
➤ Allow the cord to retract after each downward stroke.
➤ Use multiple strokes until the shade reaches the desired position.
To Raise:
Pull the cord to the outside of the shade with short strokes.

Allow the cord to retract between strokes.
NOTE: Stacking Style UltraGlide® shades stop below the first fold in the fully raised position to provide clearance for cord operation.
Top-Down/Bottom-Up Shades:

  • The left cord controls the bottom rail. The right cord controls the middle rail.

IMPORTANT: You must first lower the bottom rail before lowering the middle rail.
Likewise, you must first raise the middle rail before raising the bottom rail.

TROUBLESHOOTING

Troubleshooting
If your shade is not operating correctly:

  • Review the digital support guide for your control device.
  • Refer to the following troubleshooting procedures for specific solutions for your shade.

If questions remain, please contact Hunter Douglas Consumer Support at 800-789-0331.

Problem The shade will not snap into the installation brackets.
Solution Check that the installation brackets are aligned and level. Level

the headrail by shimming (not provided) the installation brackets, if necessary.
Check that the headrail is properly aligned in the installation brackets, see “Mount the Headrail” on page 11.
Check that the fabric is not caught in the brackets.
Problem| The shade is hard to raise or lower, or will not raise or lower.
Solution| Check that the headrail and installation brackets are level and aligned in the window. Level the headrail by shimming the installation brackets, if necessary.
Make sure the fabric is not caught in the installation brackets.
EasyRise™  shades: Check that the cord tensioner is mounted correctly.
See Universal Cord Tensioner Installation Instructions in the kit included with your shade.
EasyRise shades: Check that the cord loop is not pinched or tangled.
UltraGlide® shades: As you pull the cord, check that the cord is clearing the fabric folds.
LiteRise® shades: Pull down on the handle to engage the shade for operation.
Problem| The shade raises or lowers unevenly, or the bottom rail is uneven when fully raised.
Solution| Check that the headrail is level. Level the headrail by shimming the installation brackets, if necessary.
Problem| Two-On-One Headrail Shades Only: The center gap is not even from the top to the bottom of the shade, interfering with the function of the shade.
Solution| Ensure the entire length of the headrail is straight and level. If the center portion of the headrail is higher than the ends, the center gap will close together. If the center portion of the headrail is lower than the ends, the
center gap increases.
If necessary, adjust the height of each bracket by moving it within the screw slots or by using shims.
Problem| The fabric folds are wrinkled, creased, or gather unevenly.
Solution| Similar to clothing, Vignette®  shades may require dressing throughout the life of the shade. Dress the fabric by opening and closing your shade(s) several times to realign the fabric folds.
The folds may also be dressed by hand with a gentle tug on each edge of the fabric fold(s) where indentations appear.
Steaming Vignette Shades
For deeper wrinkles and creases, light steaming may be required. In lieu of steaming, commercially available wrinkle-release sprays may be used. Only the face side of the shades should be sprayed, not the back liner. Depending on style and fabric, slight wrinkles, puckers, or other fabric variations may remain and are inherent to this product. Do not steam the fabric on the headrail, middle rail, bottom rail, or back liners.
A “Fabric Steaming” video is available on YouTube (Vignette Modern Roman Shades – Fabric Steaming –
Hunter Douglas) at http://cli.re/vignette-steaming.

http://cli.re/vignette-steaming.qr

Problem The front fabric appears to cling to the back fabric.
Solution With the shade in the closed/lowered position, lightly apply a

static spray for home furnishings. Follow the manufacturer’s directions on the can’s label.
Follow these steps:
Step 1:  Hold the can 6″ to 8″ from the fabric panel and lightly spray across the fabric folds.
Step 2:  Raise and lower the shade 1 or 2 times to check for static reduction.
Step 3:  Allow the shade to dry in the fully closed/lowered position.
If necessary, reapply the static spray each time the shade is professionally cleaned.
Problem| UltraGlide® and EasyRise™ shades only: The shade raises at different rates when the cord is pulled.
Solution| Depending on the size and weight of the shades, the clutch ratios may be different. More cord travel is required with larger shades than with smaller shades. This is completely normal, and not a defect of the product.
Problem| EasyRise™ shades only: The universal cord tensioner has climbed to the headrail.
Solution| Pull down on the spring to relieve tension and pull the universal cord tensioner to the bottom of the cord loop.
Properly mount the cord tensioner. See “Attach the Universal Cord Tensioner (EasyRise™ Only)” on page 12 and/or the instructions included with your Universal Cord Tensioner Installation Kit.
Problem| Top-Down/Bottom-Up shades do not appear level.
Solution| Fabric Panel Leveling
If the middle rail or bottom rail is not level, adjust using the cam lock buttons located on the back of the rail. Unlock button. Hold the cord in the bottom rail cord clip and use a flat blade screwdriver to turn the cam lock button 1⁄4 turn counterclockwise to unlock.
If the bottom rail needs to be raised, pull up on the cord until the rail is level.
If the bottom rail needs to be lowered, keep tension on the cord and gently lower the bottom rail.

Lock button. Turn the cam lock button 1⁄4 and turn clockwise to lock.

Problem| Top-Down/Bottom-Up shades do not align with the headrail or fully close to prevent the light gap.
Solution| Mid-Rail cord clip adjustment:
With the Top-Down/Bottom-Up design option, the cord rout clips that secure to the middle rail can shift during transit or handling of the shade. If the cord rout clips have shifted and are no longer aligned with the lift cord, the shade panel will appear skewed and the cord clip is a simple field fix.
Step 1: Check to see if the cords are misaligned.Hunter Douglas
Vignette Modern Roman Shades Stacking Style - FIG 43

Step 2: Push the clear cord clip to the center to align with the lift cords coming from the headrail.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
44

Step 3: Operate the shade a few times and check to make sure the lift cords are still aligned, readjust if necessary

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
45

Removing the Shade, If Necessary

  • While holding the headrail, lower the shade by approximately 4″ to access the installation bracket.
  • Step 1: While holding the headrail, push back on the bottom tab of the installation bracket using your thumb or a flat blade screwdriver to release the bottom edge of the headrail.
  • Step 2: After releasing the bottom edge, roll the back of the headrail down and out from the bracket.

IMPORTANT: On longer shades, you might need to lower the shade slightly to access the locking tab.

Hunter Douglas Vignette Modern Roman Shades Stacking Style - FIG
46

Cleaning Procedures
Hunter Douglas Vignette® Modern Roman Shades are made of an anti-static, dust- resistant fabric that repels dirt and dust. For most fabrics, the following cleaning options are available.
Dusting

  • Regular light dusting with a feather duster is all the cleaning needed in most circumstances.

Vacuuming

  • Use a hand-held vacuum with low suction for more thorough dust removal.

Compressed Air/Hair Dryer (Cool Setting)

  • Blow dirt and debris from within the fabric folds using clean, compressed air.

Spot-Cleaning

  • Spot clean using a sponge or delicate cloth, warm distilled water, and a mild soap solution. Handle with care as you would any fine fabric.
  • Dab the spot with the dampened cloth until it is removed. Non-oil-based baby wipes may be used on more stubborn stains. Do not rub the fabric.
  • Allow the shade to dry in the completely closed/lowered position.

CARE

Injection/Extraction Cleaning
Vignette Modern Roman Shades can be cleaned by a professional using the injection/extraction method of deep cleaning.
CAUTION: Do not use the injection/extraction method of deep cleaning on the headrail or bottom rail fabric.

  • Specify the dry cleaning method only.
  • Pretreat heavy stains.
  • Allow the shade to dry in the completely closed/lowered position.

Ultrasonic Cleaning
Vignette Modern Roman Shades can be ultrasonically cleaned by a professional.
CAUTION: Do not ultrasonically clean the headrail, middle rail, or bottom rail fabric; or any room-darkening fabrics.

  • Specify that a mild detergent solution is used.
  • Never immerse the fabric-covered headrail or bottom rail into the solution.
  • Allow the shade to dry in the completely closed/lowered position.

Steaming
CAUTION: Do not steam the headrail, middle rail, or bottom rail fabric.

  • Steam the face fabric from the bottom to the top, making sure to get steam under each fabric fold. Be careful not to saturate the fabric with steam.
  • Only the face side of the shades should be steamed, not the back liner.
  • Allow the shade to dry in the fully lowered position.
  • In lieu of steaming, commercially available wrinkle-release sprays may be used. Only the face side of the shades should be sprayed, not the back liner. Be sure to allow the shade to dry in the fully lowered position.

A Note on Textiles
As with all textiles, Vignette® fabrics are subject to some inherent variations in the fabric weave. Subtle dye-lot variations, puckering, or wrinkling fall within textile industry standards and should be considered normal, acceptable quality. These characteristics are not usually visible from the front or rear but may be visible from a side angle. Additionally, there will be slight differences in pattern alignment from the fabric on the rails to the fabric of the shade, which do not detract from the product’s appeal.
Variations in color and/or pattern are unique characteristics that contribute to the classic beauty of the shade.
WARNING
Window Blind Cord Can STRANGLE Your Child. To prevent strangulation, purchase cordless products or products with inaccessible cords.
WARNING
STRANGULATION HAZARD—Young children can be strangled by cords. Immediately remove this product if a cord longer than 22 cm or a loop exceeding 44 cm around becomes accessible.
Cord Loop Shades

  • Attach the cord tensioner on the cord loop to the wall or window casement. See “Attach the Universal Cord Tensioner (EasyRise™ Only)” on page 12.
  • Hunter Douglas provides a cord tensioner installation kit with instructions for attaching the cord tensioner. For the shade to operate properly, the cord tensioner must be correctly mounted and secured.
  • Fasteners provided in the cord tensioner installation kit may not be appropriate for all mounting surfaces. Use appropriate anchors for the mounting surface conditions.
  • Only Hunter Douglas supplied cord tensioners and hardware should be used. Replacement parts may be obtained by contacting Hunter Douglas Consumer Support at 800-789-0331.

WARRANTY

LIFETIME GUARANTEE
The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing, and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas at 800-789-0331 or visit hunterdouglas.com. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
COVERED
BY A LIFETIME LIMITED WARRANTY

  • Hunter Douglas window fashion products are covered for defects in materials, workmanship, or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below).
  • All internal mechanisms.
  • Components and brackets.
  • Fabric delamination.
  • Operational cords for a full 7 years from the date of purchase.
  • Repairs and/or replacements will be made with like or similar parts or products.
  • Hunter Douglas motorization components are covered for 5 years from the date of purchase.

NOT COVERED
BY A LIFETIME LIMITED WARRANTY

  • Any conditions caused by normal wear and tear.
  • Abuse, accidents, misuse, or alterations to the product.
  • Exposure to the elements (sun damage, wind, water/moisture) and discoloration or fading over time.
  • Failure to follow our instructions with respect to measurement, proper installation, cleaning, or maintenance.
  • Shipping charges, cost of removal, and reinstallation.

Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the window fashion product or components found to be defective.
TO OBTAIN WARRANTY SERVICE

  1. Contact your original dealer (place of purchase) for warranty assistance.
  2. Visit hunterdouglas.com for additional warranty information, frequently asked questions, and access to service locations.
  3. Contact Hunter Douglas at 800-789-0331 for technical support, certain parts free of charge, assistance in obtaining warranty service or for further explanation of our warranty.

NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental or consequential damages or for any other indirect damage, loss, cost, or expense. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Different warranty periods and terms apply to commercial products and applications.

Hunter Douglas LOGO hunterdouglas.com
MAY 2022

References

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