WyreStorm RX-35-POH 4K UHD HDBaseT Receiver User Guide

: June 6, 2024
: WyreStorm

Table of Contents

IMPORTANT! Installation Requirements
In the Box
Basic Wiring Diagram
Front Panel
Rear Panel
Wiring and Connections
IR TX/RX Guidelines
RS-232 Wiring
Troubleshooting
Specifications
Warranty Information
Read User Manual Online (PDF format)
Download This Manual (PDF format)

WyreStorm RX-35-POH 4K UHD HDBaseT Receiver User Guide

WyreStorm recommends reading through this document in its entirety to become familiar with the product’s features before beginning the installation process.

IMPORTANT! Installation Requirements

Visit the product page to download the latest firmware, document versions, additional documentation, and configuration tools.
Read through the Wiring and Connections section for important wiring guidelines before creating or choosing premade cables.
While this product supports CEC, WyreStorm cannot guarantee compatibility with all forms of CEC communication.

In the Box

1x RX-35-POH Receiver
1x 12V 2A Power Adaptor (US, UK, EU, AU)
1x IR Emitter
1x IR Receiver
2x Mounting Brackets
1x 3 Pin Phoenix Male Connector
1x Quickstart Guide (this document)

Basic Wiring Diagram

Wiring Diagram

Front Panel

A. Power LED
Solid: The receiver is powered On
Off: The receiver is powered Off
B. Status LED
Flashing: The receiver is operating normally.
Off: The receiver is Not operating normally.
C. HDCP LED
Solid: HDCP content is present.
Flashing: HDCP content is not present.
Off: No signal.
D. LINK LED
Solid: Link to receiver has been established.
Flashing: Link to receiver has not been established.

Rear Panel

Product Overview

A. Power Input
5.5mm Screw Down Barrel Jack
Connect to the included 12V DC 2A power supply to the transmitter or receiver. A power supply is not required on the other end as it will be powered using PoH.
B. IR TX IR RX
IR TX – 3.5mm (1/8in) Mono Jack: Connect to the supplied IR emitter to control a local device from the remote display location via HDBaseT
IR RX – 3.5mm (1/8in) Stereo Jack: Connect to the supplied IR receiver to send IR to the remote display location via HDBaseT. See IR TX/RX Guidelines for more information.
C. RS-232
1x RS-232: 3-pin Phoenix
D. HDBT In
8-pin RJ-45 female
Connect the matrix HDBT Out to receivers HDBT In.
E. HDMI Out
19-pin type A HDMI female
Supports HDMI and DVI/D with adapter

Wiring and Connections

WyreStorm recommends that all wiring for the installation is run and terminated prior to making connections to the switcher. Read through this section in it’s entirety before running or terminating the wires to ensure proper operation and to avoid damaging equipment.

IMPORTANT! Wiring Guidelines

The use of patch panels, wall plates, cable extenders, kinks in cables, and electrical or environmental interference will have an adverse effect on signal transmission which may limit performance. Steps should be taken to minimize or remove these factors completely during installation for best results.
WyreStorm recommends the use of shielded category cable to minimize signal noise and interference.
WyreStorm recommends using pre-terminated HDMI cables due to the complexity of these connector types. Using pre-terminated cables will ensure that these connections are accurate and will not interfere with the performance of the product.

Cable performance

IR TX/RX Guidelines

Using WyreStorm infrared emitters and receivers is the best way to ensure that most IR coding formats are transmitted and received Other 3rd party emitters and receivers can be used; however, these devices must operate in the same manner as the WyreStorm devices.
Due to differences in IR across 3rd party control systems their IR ports should never be connected directly to a NetworkHD system as an incompatibility may exist. WyreStorm offers a cable that compensates for voltage differences as well adjusts for differences in the pins used within the port. Refer to the CAB-IR-LINK product page for more information.

IR TX Port Pinout

Connection for IR TX (transmit) uses a 3.5mm (1/8in) mono plug.

IR TX Port Pinout

IR RX Port Pinout

Connection for IR RX (receive) uses a 3.5mm (1/8in) stereo jack that outputs +5V DC to power the included IR receiver.

IR RX Port Pinout

RS-232 Wiring

The RX-35-POH uses a 3-pin RS-232 with no hardware flow control. Most control systems and computers are DTE where pin 2 is RX, this can vary from device to device. Refer to the documentation for the connected device for pin functionally to ensure that the correct connections can be made.

RS-232 Wiring

Troubleshooting

No or Poor Quality Picture (snow or noisy image)

Verify that power is being supplied to the transmitter and receiver.
Verify that the HDBaseT cable is properly terminated following EIA568B standard.
Verify that the output resolution of the source and display is supported by this extender.
If transmitting 3D or 4K, verify that the HDMI cables used are 3D or 4K rated.
Verify that all source and HDBaseT connections are not loose and are functioning properly

No or Intermittent 3rd party Device Control

Verify that the RS-232 cables are properly terminated.
Verify that emitters/receivers are compatible with WyreStorm IR.
If using an IR control system, verify that it is connected using the CAB IRLINK cable.

Specifications

Transmission

Note: WyreStorm reserves the right to change product specification, appearance or dimensions of this product at any time without prior notice.

Warranty Information

This product is covered by a 5-year limited parts and labor warranty. During this period there will be no charge for unit repair, component replacement or complete product replacement in the event of malfunction. The decision to repair or replace will be made by the manufacturer. This limited warranty only covers defects in materials or workmanship and excludes normal wear and tear or cosmetic damage.

Visit the product page located at wyrestorm.com for additional information on this product including important technical information not provided in this document and warranty terms & conditions.

Warranty