concept IL3000 Perfect Skin IPL Epilator Instruction Manual

concept IL3000 Perfect Skin IPL Epilator

ACKNOWLEDGEMENTS

Thank you for purchasing a Concept product. We wish you much joy with your new appliance every day you use it.
Please read the instruction manual carefully before initial use. To refer to this manual any time you need to, we recommend you to keep it in a safe place. And please pass it to any future owner of the appliance.

Technical specifications

Voltage

| Input: 100-240 V ~, 50/60 Hz, 1.2 A
Output: 12 V, 3 A
Input| 36 W
Application surface| 3 cm2
Light spectrum| 550-1200 nm

Pulse frequency

| Intensity level 1 – pulses after 1.6 s
Intensity level 5 – pulses after 3.6 s

Light pulse intensity

| Intensity level 1 – 2 J/cm2
Intensity level 2 – 2.5 J/cm2
Intensity level 3 – 2.8 J/cm2
Intensity level 4 – 3.2 J/cm2
Intensity level 5 – 3.5 J/cm2
Lamp lifespan| 300 000 pulses

Please read and follow the safety precautions carefully before using the epilator for the first time. If you are not sure if you can use the epilator or if you have any doubts about its use and the risks involved, please consult your dermatologist or general practitioner.

IMPORTANT SAFETY PRECAUTIONS

• Do not treat the same area of skin more often than once every 2 weeks. More frequent treatment sessions do not ensure better results, on the contrary, they increase the risk of side effects.
•  Wait until the affected area of the skin heals.
•  Never use the appliance on baby skin and do not let children use the appliance.
•  Caution: Hot surface. Do not touch the lens on the surface of the applicator with your fingers. Keep the surface of the appliance clean.
•  Never use flammable liquids such as alcohol (including perfume, deodorant or any other products containing alcohol) or acetone on the treated skin. Using the product may temporarily change the pigmentation (see chapter Possible side effects).
•   CAUTION! Plastic packaging used to wrap the appliance can be dangerous. Keep the packaging out of the reach of small children. Do not use the packaging in a crib, child’s bed, stroller or playpen. The thin film sticks to the nose and mount and restricts breathing. The plastic packaging is not a toy.
•  When using the appliance in the bathroom, make sure to unplug it after use. Leaving the appliance near a water source can be dangerous even when the appliance is switched off. To provide additional protection, we recommend installing a residual current device (RCD) with a  rated operating current not exceeding 30 mA in the electrical circuit that supplies the bathroom. Contact your electrician for advice.
•  Do not use the appliance if it fell on the ground or appears to be damaged.
• The epilator is an electrical appliance and must not come into contact with water.
•  Do not store the appliance where it could fall on the ground, in a bathtub, washbasin or any other container with liquid. Do not immerse the appliance in water or any other liquid. This could cause an electric shock.
•  Do not use the appliance when you are having a bath.
•  Do not use the appliance if it is wet or damp.
•  Do not touch the appliance if it fell into water.
•  If the appliance fell into a bathtub, unplug it immediately.
•  Do not attempt to open or repair the appliance. Opening the appliance exposes you to dangerous electrical components and pulsed light energy, which can cause serious injury or irreversible damage to your eyes.
• The appliance can be repaired only in an authorized service centre.
•  If the appliance stopped working, it is damaged and needs to be repaired, please contact our customer service.
•  Use the appliance only for its intended purpose as specified by the manufacturer and follow the instructions in the manual.
•  Never leave the appliance unattended when plugged in.
•  Do not plug in the appliance if the power cord is damaged. Keep the cord away from all heat sources.
•  Stop using the appliance if you notice any defects or if the appliance appears to be damaged or if you hear a strange sound or smell an odd smell. Stop using the appliance immediately, especially if the lamp is cracked or dirty.
•  If the On/Off/Ready indicator turns red, stop using the appliance and unplug the power cord.
•  Unplug the power cord immediately after using the appliance.
• Always unplug the appliance before cleaning it.
•  Use manufacturer-recommended accessories only.
• Use only the adapter supplied by the manufacturer to operate the appliance.
•  Do not use the epilator:
  •  If you have naturally dark skin.
  •  If you have tanned skin or you have been tanning recently. Do not expose your skin to sunlight 4 weeks before using the epilator and 2 weeks after its use.
  •  On white, grey or blonde hair. Epilator hair removal is not as effective when the hair is white or blonde.
  •  On the scalp, eyebrows, chin, near eyes, ears, nose, nipples, genitals, rectum or in places with various marks, freckles, birthmarks, warts, bruises, rash, tattoos or permanent make-up, etc.
  •  If you are pregnant or breastfeeding.
  •  If you have been exposed to the sun or UV radiation for a long time in the previous 28 days.
  •  If you have eczema, psoriasis, lesions, open wounds or a developing infection in the area you want to treat. Wait until the affected area of the skin heals.
  •  If you are prone to keloids, sensitive to light (photosensitive) or sensitive to drugs, such as non-steroidal anti-inflammatory drugs (aspirin, ibuprofen, paracetamol), tetracycline, phenothiazine, thiazides, diuretics, sulphonylureas, sulfamides, DTIC, flourouracil, vinblastine, griseofulvin, alpha hydroxyl acids (AHA), beta hydroxyl acids (BHA) or retinoids (isotretinoin, tretinoin).
  •  If you have recently been or are being treated with alpha hydroxyl acids (AHA), beta hydroxyl acids (BHA), retinoids or azelaic acid.
  •  If you suffer from skin abnormalities caused, for example, by diabetes or other systemic or metabolic diseases.
  •  If you have undergone isotretinoin treatment in the last 6 months.
  • If you have been taking steroids in the last 3 months.
  • if you develop symptoms of shingles at the area you wish to treat, unless you have first consulted a doctor and started preventive treatment.
  •  If you suffer from epilepsy.
  •  If you have an active implant, such as a pacemaker, urinary incontinence implant or insulin pump, etc.
  •  If you suffer from photosensitivity disorders such as porphyria, polymorphic light eruption, solar urticaria or lupus.
  •  If you have a predisposition to skin cancer or skin malignancy.
  •  If you have undergone radiotherapy or chemotherapy in the last 3 months.
  •  If you suffer from any other condition that your doctor deems a risk for this treatment.
• This appliance can be used by persons aged from 18 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved. Do not let children play with the appliance. Children must not clean or maintain the appliance without supervision.

Damages from failure to follow the manufacturer’s instructions are not covered by the warranty.

PRODUCT DESCRIPTION

1.  On/Off and intensity button
2.  Ready indicator
3.  Intensity level
4. Pulse release button

OPERATION

IPL epilator hair removal technology is well-known and sophisticated. It has undergone more than 15 years of clinical trials around the world, demonstrating the effectiveness and safety of long-term hair removal.
The IPL hair removal technology is based on the selective photothermolysis theory, which uses the energy of optical radiation to stop hair growth. To achieve this thermal effect, the hair root needs to selectively absorb heat energy and convert it into heat. This selectivity is achieved as most of the optical radiation is absorbed by the hair bulb pigment, while the surrounding skin and tissue remain cool. This heat effect painlessly removes hair with roots and prevents their regrowth. This scientifically verified technology ensures fast and lasting results.

The amount of pigment in a person’s skin determines not only the colour but also the degree of risk to which the user is exposed when using a light-based hair removal technology, regardless of which one. The darker the skin, the higher the risk.

INFLUENCE OF HAIR GROWTH CYCLE ON PHOTOEPILATION
Melanin is a pigment found in body that allows light to be absorbed and subsequently converted into heat to stop hair growth. The more melanin in the hair, the darker its colour and the more light it can absorb, increasing the efficiency of photoepilation.
The hair growth cycle has three stages – Anagen phase, Catagen phase and Telogen phase.

These three stages play an important part in the photoepilation process. The Anagen phase is the period of hair growth, while the Catagen and Telogen phases are resting periods. The hair growth cycle lasts approximately 18-24 months.
Most hair follicles are in one of the two resting phases. The IPL technology is efficient only when the hair is in the growth phase. All hairs are never in the growth phase at the same time. It is therefore necessary to understand the growth cycle of follicles in order to permanently remove hair.
Three phases – the Anagen phase, the Catagen phase and the Telogen phase

The IPL epilator offers safe and long-lasting har removal in the privacy and comfort of your home. It removes unwanted hair from the skin, especially from the skin of the legs and hands, as well as from sensitive areas such as the armpits, bikini line and face (cheeks, upper lip, chin).
The appliance can be used by both men and women over 18 years of age. If you are not sure if you can use the epilator, please consult your dermatologist or general practitioner.

PREPARING THE SKIN

• Before using the appliance, the skin must be shaved, clean, dry and free of any residues of deodorants or any other cosmetic products.
•  Do not remove hair with an electric epilator or wax before using the IPL epilator. The epilation (removal of hairs with roots) causes the IPL epilator hair removal to be ineffective.
•  Do not expose your skin to sunlight 4 weeks before using the epilator and 2 weeks after its use. Clothing that adequately covers the skin or a sunscreen (with a minimum protection factor of 50) protects you against the sunlight. We recommend using sunscreen products regularly for 3 weeks before and after the treatment.
•  If you applied self-tanning lotion to your skin, do not use the epilator until the tanning effect of the lotion has completely disappeared.
•  Always cover tattoos, birthmarks or dark marks, such as freckles, nevi, warts or tumours, before using the device.
•  Never use the appliance on nipples or genitals (male or female).
•  Never use the appliance on any parts of your body where you might later want hair.
•  Never use the appliance for any purpose other than hair removal.
•  Always make sure that you aim the appliance at the treated area of the skin and that it is touching it fully before releasing the pulse.

SETTING OF THE IPL EPILATOR

1. Remove the appliance and all its accessories from the box.
2.  Plug in the power adapter cable.
3. Plug in the adapter.
4.  Press the On/Off button to turn the appliance on. The Ready indicator and Level 1 indicator light up. You will hear a faint fan noise.
5.  The appliance is ready for use.
6.  Select the intensity according to your skin type. Use the On/Off button to select the desired intensity. For example, to go from level 1 to level 4, press the On/Off button repeatedly until you reach the desired intensity. The appliance gradually increases the intensity level from 4 to 5, then back from level 5 to levels 4, 3, 2 and 1.
7.  Press the application surface of the appliance against your skin. Once the appliance is in direct contact with the skin, the Ready indicator flashes.
8.  The appliance is equipped with a mechanism that protects the eyes during use. The contact sensor prevents the pulse from being released, until the application surface of the appliance is in full contact with the skin. Therefore, always make sure that the application surface is correctly applied to the skin.
9.  Pulse release button – by pressing this button the appliance emits a pulse of light and you may feel a slight sensation of heat or tingling.
10.  Remove the epilator from the treated area of the skin.
11.  Move the application surface to the next area of the skin you wish to treat. The pressure marks left on the skin after using the epilator will help you to choose the right place to apply the light pulse again, so as to avoid releasing two pulses at the same area or leaving too much space between the treated areas. The appliance recharges immediately after each pulse release. After 1.6 seconds (at intensity level 1), the Ready indicator lights up again. The appliance is now ready to release another pulse.

Warning : Do not treat the same area of the skin more than once during one treatment session. Re-treatment of the same area of the skin increases the risk of side effects.

MODES

PRECISION mode
The Precision mode (described in the section above) allows safe treatment of the most inaccessible and sensitive areas, such as face, armpits, bikini line, etc.

GLISS mode
Once the application surface of the appliance is properly applied to the skin and you press and hold the Pulse release button, you can activate the Gliss mode (continuous release of 36 pulses per minute, at intensity level 1). The pulses are thus automatically released continuously without the need for further manipulation. You can therefore simply move the device on the skin without interruption in a slow and continuous motion, without lifting it up and applying it to the skin again.
If you lift the appliance while holding the Pulse release button, the Gliss mode remains active.

However, for safety reasons, the pulse will not be released until the device is in full contact with the skin. Make sure that the contact sensor, which is around the periphery of the application surface of the appliance, is firmly pressed against the skin so that the continuous flash function in the Gliss mode is ensured. If you break the contact between the application surface of the appliance and the skin, you have 5 seconds to apply the appliance back on the skin and press it firmly while holding the Pulse release button. If the appliance is not in full contact with the skin after 5 seconds, the Gliss mode will deactivate and you will have to release the Pulse release button and press it again to restart the process.

If you lift the appliance and release the Pulse release button, the Gliss mode will deactivate. The Gliss mode is suitable for users who already have some experience using the device. Thanks to 36 pulses per minute (intensity level 1), the Gliss mode allows you to treat larger areas of the skin, such as legs, back, arms, torso, etc., more safely and quickly. Use the Precision mode to treat sensitive areas and facial skin.

AUTOMATIC SHUTDOWN FUNCTION
When not used for more than 10 minutes, the appliance automatically switches off and the light indicator turns orange. If you want to restart the appliance, press the On/Off button and set the required power.

COVERING OF THE TREATED SKIN
When releasing the pulses, proceed systematically in successive rows. This method ensures better control of the pulses and helps you to cover the area better while preventing treating the same area twice or releasing the pulses too close to each other.
The pressure marks left on the skin after using the epilator will help you to choose the right place to apply the light pulse again, so as to avoid releasing two pulses at the same area or leaving too much space between the treated areas. Avoid releasing more than one pulse on the same area of the skin during one treatment session.
If burns or blisters appear on the skin, stop the treatment immediately.

FACE EPILATION

• You must wear safety goggles when treating your face with an epilator and you must never look directly at the treated area during the pulse emission.
•  Do not use the appliance to remove eyelashes, eyebrows or head hair.
• The appliance is not suitable for full removal of male beard.
•  For your comfort and safety, we recommend asking someone to help you with the first few treatment sessions.
•  Use the PRECISION mode to remove facial hair. DO NOT USE THE GLISS MODE TO TREAT FACE OR SENSITIVE AREAS.
•  When treating your face, it is necessary to wait 5 seconds between each pulse. The duration of the facial skin treatment session should not exceed 10 minutes.

DURATION OF ONE TREATMENT SESSION

SELECTING THE INTENSITY LEVEL

The intensity level designates the power of the pulsed light applied to your skin during treatment. The power ranges from the lowest (1) to the highest (5) level. The light indicator indicates the selected intensity level. If you increase the power, the results will be better, but the risk of side effects increases (see chapter Possible side effects).

Warning : If you do not experience any abnormal reactions or discomfort within 48 hours of the test treatment, you can select the power level of the epilator for the first treatment according to the table below:

•  Skin phototype I and II – For the first treatment, set the appliance to a maximum of the 3rd intensity level. If you do not experience any problems, you can gradually increase the intensity to level 4 and then to level 5 over the next few treatments.
• Skin phototype III and IV – For the first treatment, set the appliance to a maximum of the 2nd intensity level. If you do not experience any problems, you can gradually increase the intensity to level 3 and then to level 4 over the next few treatments.
•  Skin phototype V – For the first treatment, set the appliance to a maximum of the 1st intensity level. If you do not experience any problems, you can gradually increase the intensity to level 2 and then to level 3 over the next few treatments.
•  The IPL epilator is not suitable for people with skin phototype VI.

Warning : Before using the appliance, read the entire instruction manual and select a safe power level (see the phototype table below) for each treatment. To ensure safe use of the appliance, the above-mentioned intensity selection guide must be used together with the table below.

Phototypes (according to Fitzpatrick)

• I Very pale, milky skin – never tans and always burns
• II Fair skin – tans minimally and usually burns
• III Beige skin – develops a light tan, occasionally burns
• IV Light brown skin – tans easily and burns minimally
• V Dark brown skin – tans very easily and rarely burns
• VI Black skin

• X – The appliance is not suitable for people with skin phototype

VI. It is possible that the required intensity level will vary depending on the difference in skin colour of one area of the skin to be treated. For example, the skin on the hands, which is usually exposed to the sun more often, is darker than the inside of the arm. Be careful when increasing the intensity on paler parts of the body. Although you will achieve better results, the risk of side effects increases.

TREATMENT SESSIONS

The length of the hair growth cycle takes on average from 18 to 24 months during which many epilator treatments will be necessary to achieve long- lasting results. The efficiency of the appliance will vary among individual users depending on the treated area, hair colour and the method of application.
The following is an example of the planned treatment sessions during one hair growth cycle:

•  The first 4 epilator treatment sessions should be 2 weeks apart.
•  The following treatment sessions should be 4 weeks apart until you achieve the desired result.

First month

1| 2| 3| 4| 5| 6| 7
8| 9| 10| 11| 12| 13| 14
15| 16| 17| 18| 19| 20| 21
22| 23| 24| 25| 26| 27| 28
29| 30| | | | |
Second month

1| 2| 3| 4| 5| 6| 7
8| 9| 10| 11| 12| 13| 14
15| 16| 17| 18| 19| 20| 21
22| 23| 24| 25| 26| 27| 28
29| 30| | | | |
Third month

1| 2| 3| 4| 5| 6| 7
8| 9| 10| 11| 12| 13| 14
15| 16| 17| 18| 19| 20| 21
22| 23| 24| 25| 26| 27| 28
29| 30| | | | |
Fourth month

1| 2| 3| 4| 5| 6| 7
8| 9| 10| 11| 12| 13| 14
15| 16| 17| 18| 19| 20| 21
22| 23| 24| 25| 26| 27| 28
29| 30| | | | |
Fifth month

1| 2| 3| 4| 5| 6| 7
8| 9| 10| 11| 12| 13| 14
15| 16| 17| 18| 19| 20| 21
22| 23| 24| 25| 26| 27| 28
29| 30| | | | |

When the hair grows back, use the epilator again until you achieve long- lasting epilation. The treatment sessions should be at least 4 weeks apart.

Warning : Do not treat the same area of skin more often than once every 2 weeks. More frequent treatment sessions do not ensure better results, on the contrary, they increase the risk of side effects.
Once you reach the desired result, you can schedule supportive treatment sessions to maintain it.
Due to hormonal or physiological changes, dormant follicles may be reactivated. Additional treatment sessions may thus sometimes be necessary.

EXPECTED RESULT
The result is visible after the first 4 treatment sessions and a significant decrease in the number of hairs is achieved after 9-10 treatment sessions. The result varies according to the hair type and biological factors influencing the hair growth cycle. Long-term results cannot be expected after just one or two treatments sessions. The length of the resting phase of the hair growth varies from one part of the body to the next.
Warning : Epilator hair removal is not effective when the hair is white or blonde.

AFTER HAIR REMOVAL

•  When the treatment is complete, switch off the device by pressing the On/Off button
•  Unplug the power cord.
•  We recommend cleaning the appliance after each use, especially the application surface.
•  After cleaning, we recommend storing the appliance in its original box and out of reach of water.
•  Do not expose the treated area to the sun. Protect your skin against the sunlight during the entire treatment process and at least two weeks after the last use of the epilator. Exposure to sunlight means staying in direct sunlight without protection for about 15 minutes or staying in indirect sunlight without protection for 1 hour.
•  Do not apply deodorant or perfumed creams to the skin after epilation.

SAFETY

The intense pulsed light technology (IPL) provides maximum safety and minimum risk at the same time.
The epilator uses intense pulsed light technology, which ensures long-lasting results with less intensity compared to other light-based hair removal methods. Low power consumption reduces the risk of injury or complications and contributes to your overall safety.

Eye protection mechanism
The IPL epilator is equipped with a built-in mechanism (contact sensor) that protects your eyes. The design of the epilator does not allow releasing the pulse if you aim the appliance at open space. The safety mechanism allows the pulse to be released only when the appliance is in direct contact with the skin.
Follow the instructions in the manual carefully to select the intensity for each treatment session.
Selecting the wrong intensity may cause side effects.
For more detailed information on selecting the intensity level, see chapter Use, section Selecting the intensity level. Do not treat the same area of the skin more than once during one treatment session. If burns or blisters appear on the skin, stop the treatment immediately.

POSSIBLE SIDE EFFECTS
If the appliance is used in accordance with the instructions given, side effects and complications are rare. However, all cosmetic treatments, including those intended for domestic use, carry certain risks. Therefore, it is important to understand and accept these risks and possible complications when using the IPL epilator designed for domestic use.

Mild discomfort / unpleasant sensation on the skin
Although hair removal by the appliance is generally well tolerated, most people who use the epilator experience a mild discomfort, often described as a tingling sensation on the treated area of the skin. This sensation generally lasts throughout the entire application process. Sometimes even a few minutes afterwards. Any other feelings of discomfort are uncommon and means that you have to either stop the treatment, or lower the selected power.

Redness
Skin that has been treated by the epilator may turn red after use or within the next 24 hours. The redness usually disappears within 24 hours. If the redness persists for more than 2-3 days, contact your doctor.
Hypersensitivity of the skin
The skin is more sensitive in the area that has been treated and may be dry or peeling.

Burns or wounds
Very rarely, burns or wounds may appear on the skin after the application. It may take several weeks for the skin to heal completely and in some exceptional cases a scar may remain.

Scarring
Although these cases are very rare, permanent scars may appear. Generally, the scars take the form of a whitish superficial lesion (hypotrophic). However, the scar may be large and red (hypertrophic) or larger than the injured area (keloid). More advanced cosmetic treatment may be required to improve the appearance.

Change in pigmentation
The epilator targets the hair roots, especially the pigment cells of the hair follicle. However, there is a risk of temporary hyperpigmentation (brown pigment increase or discolouration) or depigmentation (lightening) of the surrounding skin. The risk of a change in pigmentation is higher among people with darker skin.
Changes in pigmentation and colour are generally temporary. Cases of permanent hyperpigmentation or depigmentation are rare.
Excessive redness of the skin and swelling
In some rare cases, the treated skin may become very red and swollen. This reaction is more common on sensitive areas of the body. The redness and the swelling should disappear within 2-7 days during which you should regularly apply ice packs to the affected area. Gentle cleansing is not a problem, but you should avoid any exposure to the sun.

Infection
Skin infection is extremely rare, but it may occur after a burn or a lesion caused by the epilator.

Bruising
The appliance may very rarely cause blue or purple bruises, which can last for 5 to 10 days. As the blue colour of the bruise disappears, the skin may turn rusty brown (hyperpigmentation), this change can be permanent.
If you experience persistent discomfort or irritation during or after the epilator treatment, consult your doctor.

END OF THE LIFE OF THE APPLIANCE
When the appliance reaches the end of its service life, the Ready indicator lights up red.

SERVICE CENTRE

Extensive maintenance or repair, which requires access to internal parts of the product, has to be performed by a qualified specialist or the service centre.

ENVIRONMENTAL CONCERNS

•  Packaging materials and old appliances should be recycled.
•  Packaging materials may be disposed of as sorted waste.
•  Dispose the plastic bags made of polyethylene (PE) of as sorted waste.

Recycling of the appliance at the end of its lifespan:

This appliance is labelled in accordance with European Directive 2012/19/EU concerning used electrical and electronic appliances (waste electrical and electronic equipment – WEEE). The symbol on the product or on its packaging indicates that this product may not be treated as household waste. Instead, it should be taken to the appropriate collection point for the recycling of electrical and electronic equipment.

By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. The disposal of such material has to be done according to the recycling regulations. For more detailed information about recycling of this appliance see the authorized local office or service for household waste disposal or the shop, where you purchased the appliance.
The product meets all the necessary requirements of the EU directives applicable to the specific product. Changes in text, design, and technical specifications are subject to change without prior notice and we reserve the right to change them.

WARRANTY TERMS

Warranty
The manufacturer (or importer) is responsible for ensuring the product complies with the requirements of applicable legal regulations as well as those of the relevant technical standards. Moreover, they are responsible for ensuring the product has the properties the manufacturer described in documents related to the goods or those reasonably expected by the customer with regard to the nature of the goods or based on advertising produced by the manufacturer, and further they are responsible for ensuring the product is fit for the purpose proposed by the manufacturer or that a product of the same type is normally used for.
The quality warranty term is 24 months from product takeover by the customer.

The warranty does not apply to wear and tear caused by regular use. The customer shall not be entitled to any warranty claims if, prior to taking the product over, they knew the product contained a defect or if the defect is attributable to the customer.
The warranty specifically does not apply:

• if the product installation, operation and service conditions stipulated in the product operating manual have not been adhered to,
•  to malfunctions caused due to mechanical, heat or chemical damage, short circuit, over voltage or incorrect installation,
•  to malfunctions caused by an inexpert third-party intervention,
•  to malfunctions caused by natural disaster,
• to malfunctions caused by insufficient or inappropriate maintenance in violation of the operating manual, including malfunctions caused by water and other sediments,
• to changes in colour of the heating surface or to scratching of the surface caused as a result of using the products in an unusual manner,
•  to appearance and functional changes caused by exposure to sunlight, thermal radiation of water and other sediments,
•  if the service life of certain product parts expires, e.g. for accumulators, bulbs, etc.

The warranty does not apply to any products and services provided along with the product (gifts, promotional articles, etc.).

Filing a complaint
A complaint against a product defect must be filed as soon as identified, yet no later than before the end of the warranty term.
The customer must file a product compliant with the dealer from which they have purchased the product, or with any authorised service centre, a list of which is included in the product package, or available at www.my- concept.com.

While filing a product complaint, the product must be duly cleaned and securely packed so as to prevent any damage during its transport to an authorised service centre, where relevant, unless the product is delivered in person.
The customer must submit proof of having concluded a purchase contract for the product by producing the receipt.
While filing their complaint, the customer must indicate the noted defect and identify the preferred complaint application method.

Complaints processing
As long as the noted defect may be removed, the user has the right to have the defect duly removed free of charge on a timely basis.
Where such a procedure is not reasonable with regard to the nature of the defect, the user may require to be supplied a new defect-free product (replacement), or, where the defect applies to a part of the product only, replacement of the part concerned. However, if replacement of the product or any part thereof is not proportionate with regard to the nature of the defect, especially if the defect can be removed without undue delay, the customer has the right to have the defect removed free of charge.

If the noted defect is not removable, or if the customer becomes entitled to replacement of the product or a part thereof, yet the replacement is not possible, for example due to the product having been sold out, the customer has the right to return the product (withdrawal from the contract).
The customer shall have the right to a new product (replacement) or to replacement of a part of the product even if the defect can be removed, provided they cannot properly use the product due to repeated occurrence of the defect or due to a high number of such defects. In such a case, the customer also has the right to return the product (by withdrawing from the contract).

If the product is not returned (the customer does not withdraw from the contract), or if the customer does not apply the right to a  new defect-free product (replacement), to replacement of a part thereof or to repair of the product, they may request a reasonable discount. The customer also has a right to a reasonable discount if a new defect-free product cannot be supplied to them, or if a product part cannot be replaced or the product repaired unless the situation is remedied within a reasonable time limit, or if remedying the situation would create major discomfort on the part of the customer.

The seller, authorised service centre or a staff member authorised by them must decide about each complaint immediately or within three business days in complicated cases. This term does not include a  reasonable period of time, depending on the type of product concerned, required for the defect to be assessed by an expert. A complaint, including defect removal, must be dealt with without any undue delay, yet no later than within 30 calendar days of the complaint filing date, unless the seller and the customer agree on a later deadline.

On returning the product (withdrawing from the contract) the customer must return any accessories and documents supplied along with
the product. The customer does not have the right to keep the defective parts and components of the product replaced as part of a repair of the product.
This shall be without prejudice to any other rights the customer may have in relation to the purchase of the product.
Remark: Complaints against products damaged in transport are governed by the carrier’s complaints procedure.

Manufacturer
Jindřich Valenta – Concept
Vysokomýtská 1800, 565 01 Choceň
Czech Republic
tel.: +420 465 471 400
fax +420 465 473 304
Company ID No. 13216660
email: servis@my-concept.cz
www: www.my-concept.com

Product data

Model:

Production number:
Date of purchase:| Seal and signature of vendor:

Jindřich Valenta – Concept
Vysokomýtská 1800, 565 01 Choceň
Tel.: +420 465 471 400, Fax: +420 465 473 304 www.my-concept.cz
ELKO Valenta – Slovakia, s.r.o.
Hurbanova 1563/23, 911 01 Trenčín
Tel.: +421 326 583 465, Fax: +421 326 583 466 www.my-concept.sk
CONCEPT POLSKA sp. z o.o.
Ostrowskiego 30, 53-238 Wroclaw
Tel.: +48 713 390 444, Fax: 713 390 414 www.my-concept.pl
ASPICO KFT
H – 9027 Győr, Hűtőház u. 25.
Tel.: +36 96 511 291, Fax: +36 96 511 293 info@aspico.hu
Verners VT Ltd.
Piedrujas iela 5a, Riga, Latvia
Tel. + 371 67021021, fakss + 371 67021000
e-pasts: info@verners.lv, www.verners.lv
Horvat elektronika d.o.o.

Dravska 8, HR-40305 Pušćine servis@horvat-elektronika.hr Hotline: +385 040 895 500

References

• concept.com
• Concept – chytře vymyšleno pro život
• Domena Concept.pl jest na sprzedaż - SklepDomeny.pl
• Luxury Architecture, Concept Architects, Bratislava
• www.djservis.net
• Elektronika Banjan d.o.o.
• hospol.sk
• Concept
• T.V.A. servis | servis spotrebnej elektroniky | Úvod
• VILLA Market - Vas dodavatel hygienickych zariadeni a elektrospotrebicov
• my
• Concept
• Concept – chytře vymyšleno pro život
• Concept innowacje w Twoim życiu!
• www.my-concept.sk | vymyslené pre život
• Verners

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