WyreStorm RX-500 4K HDR 4:2:0 60Hz HDBaseT2.0 Receiver User Guide

: June 5, 2024
: WyreStorm

Table of Contents

IMPORTANT! Installation Requirements
In the Box
Basic Wiring Diagram
Wiring and Connections
Troubleshooting
Warranty Information
Specifications
Customer support
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

WyreStorm RX-500 4K HDR 4:2:0 60Hz HDBaseT2.0 Receiver User Guide

IMPORTANT! Installation Requirements

Visit the product page to download the latest firmware, document versions, additional documentation, and configuration tools.
Read through the Wiring and Connections section for important wiring guidelines before creating or choosing premade cables.
While this product supports CEC, WyreStorm cannot guarantee compatibility with all forms of CEC communication.

WyreStorm recommends reading through this document in its entirety to become familiar with the product’s features prior to starting the installation process.

Logos

In the Box

1x RX-500 Receiver
1x 12V DC 2A Power Supply (US/UK/EU/AU)
2x Mounting Brackets with Screws
1x 3-pin Terminal Block
1x Quickstart Guide (This Document)

Basic Wiring Diagram

Wiring Diagram

KEY

Icons

Wiring and Connections

WyreStorm recommends that all wiring for the installation is run and terminated prior to making connections to the switcher. Read through this section in it’s entirety before running or terminating the wires to ensure proper operation and to avoid damaging equipment.

IMPORTANT! Wiring Guidelines

The use of patch panels, wall plates, cable extenders, kinks in cables, and electrical or environmental interference will have an adverse effect on signal transmission which may limit performance. Steps should be taken to minimize or remove these factors completely during installation for best results.
WyreStorm recommends the use of shielded category cable to minimize signal noise and interference.
WyreStorm recommends using pre-terminated HDMI cables due to the complexity of these connector types. Using pre-terminated cables will ensure that these connections are accurate and will not interfere with the performance of the product.

Cat6 Cable Performance Guide

Wiring Guidelines
WyreStorm recommends the use of shielded cable to minimize signal noise and interference.

RS-232 Wiring

The RX-500 uses a 3-pin RS-232 with no hardware flow control. Most control systems and computers are DTE where pin 2 is RX, this can vary from device to device. Refer to the documentation for the connected device for pin functionally to ensure that the correct connections can be made.

WyreStorm Connector|

/

| 3rd Party Device
---|---|---
Pin 1| TX (Transmit)| — > To —>| RX (Receive)
Pin 2| RX (Receive)| — > To —>| TX (Transmit)
Pin 3| G (Ground)| — > To —>| G (Ground)

Audio Connections

Audio Connections

Troubleshooting

No or Poor Quality Picture (snow or noisy image)

Verify that power is being supplied to the receiver.
Verify that the HDBaseT cable is properly terminated following
EIA568B standard.
Verify that the output resolution of the source and display is supported by this receiver.
If transmitting 4K, verify that the HDMI cables used are 4K rated.
Verify that all source and HDBaseT connections are not loose and are functioning properly.

No or Intermittent 3rd party Device Control

Verify that the IR and RS-232 cables are properly terminated following the Wiring and Connections section.
Verify that RS-232 modes are properly selected for the desired operation. Refer to RS-232 Mode Settings for details.

Troubleshooting Tips:

WyreStorm recommends using a cable tester or connecting the cable to other devices to verify functionality

Warranty Information

WyreStorm Technologies LLC warrants that its products to be free from defects in material and workmanship under normal use for a period of five (5) years from the date of purchase. Refer to the Product Warranty page on wyrestorm.com for more details on our limited product warranty.