woodson W.HFS22 Hot Food Displays User Manual

: June 5, 2024
: woodson

Table of Contents

Introduction
Installation
Specification
Operation
Cleaning and Maintenance
Troubleshooting
Documents / Resources

SPECIFICATION, INSTALLATION
AND OPERATION MANUAL
READ ALL INSTRUCTIONS BEFORE USE
Hot Food Displays

Models:

W.HFS22
W.HFS23
W.HFS24
W.HFS25
W.HFS26| W.HFSQ22
W.HFSQ23
W.HFSQ24
W.HFSQ25
W.HFSQ26| W.HFC22
W.HFC23
W.HFC24
W.HFC25
W.HFC26| W.HFSS23
W.HFSS24
W.HFSS25
W.HFSS26

A guide on the use, care, and maintenance of your quality Woodson product
innovative solutions

Introduction

Your New Woodson Product
Thank you for choosing this quality Woodson product.
All Woodson products are designed and manufactured to meet the needs of foodservice professionals. By caring for and maintaining your new Woodson product in accordance with these instructions, will provide many years of reliable service.
Stoddart is a wholly Australian-owned company, which manufactures and/or distributes a comprehensive range of foodservice equipment for kitchens, food preparation, and presentation. Stoddart products are manufactured and/or engineered in Australia to provide excellent results whilst offering value- for-money, ease of use, and reliability.
Carefully read this instruction booklet, as it contains important advice for safe installation, operation, and maintenance. Keep this booklet on hand in a safe place for future reference by other operators or users.

Disclaimer
The manufacturer and distributor cannot be held responsible or liable for any injuries or damages of any kind that occurred to persons, units, or others, due to abuse and misuse of this unit in regards to installation, removal, operation, servicing, or maintenance, or lack of conformity with the instructions indicated in this documentation.

All units made by the manufacturer are delivered assembled, where possible, and ready to install. Any installation, removal, servicing, maintenance, and access or removal of any parts, panels, or safety barriers that are not permitted, do not comply in accordance with this documentation, or are not performed by a TRAINED AND AUTHORISED SPECIALIST will result in the IMMEDIATE LOSS OF THE WARRANTY.

The manufacturer cannot be held responsible or liable for any unauthorized modifications or repairs. All modifications or repairs must be approved by the manufacturer in writing before initiating. All modifications or repairs performed to this unit must be performed at all times by a TRAINED AND AUTHORISED SPECIALIST.

Stoddart design, manufacture & distribute Food Service Equipment (appliances) exclusively for the commercial market. This appliance is not designed nor intended for household or domestic use & must not be used for this purpose.

This product is intended for commercial use, and in line with Australian electrical safety standards the following warnings are provided:

This product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the product by a person responsible for their safety. Children should be supervised to ensure that they do not play with the product
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard

Warranty & Registration

Australia and New Zealand Warranty
Warranty Period
Stoddart 12-month on-site parts and labor warranty (terms and conditions apply), from the time of purchase. To view or download the warranty terms and conditions visit: http://www.stoddart.com.au/warranty-information

Warranty Registration
To register your new product, go to the Stoddart warranty page: http://www.stoddart.com.au/warranty-registration

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General Precautions
When using any electrical unit, safety precautions must always be observed. Our units have been designed for high performance. Therefore, the unit must be used exclusively for the purpose for which it has been designed.

All units MUST be installed according to the procedures stated in the installation section of this manual
In the case of new personnel, training is to be provided before operating the equipment
DO NOT use this unit for any other purpose than its intended use
DO NOT store explosive substances such as aerosol cans with a flammable propellant in or near this unit
Keep fingers out of “pinch point” areas
Unit is not waterproof DO NOT use jet sprays, hoses, or pour water over/on the exterior of the unit
Only use this unit with the voltage specified on the rating label
DO NOT remove any cover panels that may be on the unit
DO NOT use sharp objects to activate controls
DO NOT use sharp objects to remove ice from the unit
If any fault is detected, refer to the troubleshooting
The manufacturer declines any liability for damages to persons and/or things due to an improper/wrong and/or unreasonable use of the machine
Only specifically trained/qualified Technicians (Stoddart, one of our service agents, or similarly qualified persons) should carry out any and all repairs, maintenance, and services

Installation

Product Overview

CAUTION

| Surface is Hot

Hot Food Display Straight Glass
Profile – W.HFS24

Setting Up

WARNING

| Improper installation, adjustments, alterations, service, or maintenance can cause property damage, injury, or death.

Handling

Use suitable means to move the unit;
For smaller items use two people
For large items a forklift, pallet trolley, or similar (the forks should reach completely beneath the pallet)

Unpacking

Check the unit for damage before and after unpacking. If the unit is damaged, contact the distributor and manufacturer
Should any item have physical damage, report the details to the freight company and to the agent responsible for the dispatch within seven (7) days of receipt. No claims will be accepted or processed after this period
The unit is supplied fully assembled
Remove all protective plastic film, tapes, ties, and packers before installing and operating
Clean off any remaining residue from the interior/exterior of the unit using a clean cloth dampened with warm soapy water

Positioning

Choose an area that is well ventilated and provides access for future maintenance
Place the unit on a level stable work surface capable of supporting its weight
Do not position the unit in:
Wet areas
Near heat and/or steam sources
Near flammable substances
Allow an air gap between the unit and other objects or surfaces. A minimum gap of 100mm from all sides is recommended for normal operational use (if the unit is near any heat sensitive material we suggest you allow additional space)

Disposal

Please consult national and local standards to ensure that your unit is positioned in accordance with any existing requirement
At the end of the appliance’s working life, make sure it is scrapped & components recycled properly
Current environmental protection laws in the state/country of use must be observed
Doors must be removed before disposal (if applicable)
Power supply cable must be removed before disposal
For further information on the recycling of this product, contact the local dealer/agent or the local body responsible for waste disposal

Electrical Connection
Information

WARNING

| This unit must be installed in accordance with AS/NZS 60335.1
Some procedures in this manual require the power of the equipment to be turned oﬀ and isolated. Turn the power OFF at the powerpoint and unplug the power supply led by the plug
body. If the powerpoint is not readily accessible turn the equipment oﬀ at the isolation switch or the circuit breaker in the switchboard. Attach a yellow “CAUTION-DO NOT OPERATE” tag.
This must be performed where relevant unless the procedures specify otherwise.
FAILURE TO DO SO MAY RESULT IN ELECTRIC SHOCK.

Single Phase Units:

Supplied and fitted with an appropriately rated plug and lead, indicated as:
10A plug & lead fitted
15A plug & lead fitted

Notes:

If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard. Please contact Stoddart for parts and we will advise how to do this in order to avoid any electrical hazard
The power cable should be dry and/or isolated from moisture or water

Plumbing Connections

IMPORTANT

| This unit must be installed in accordance with AS/NZ 3500.1
IMPORTANT

| This unit must be operated on potable water. If the water has a high mineral content, pretreatment may be necessary or your warranty could be voided.

Information

The unit is supplied with a 15mm tap-style rear drain for fast and safe draining
Baine Marie must be drained DAILY to a bucket or to a tundish via a hose

Sneeze Guard / Tray Race

Sneeze Guard

Remove the screws from the LHS and RHS top back of the unit, and mount the sneeze guard brackets in place with the screws.
Peel the backing tape off (on top of the bracket), carefully place glass onto the brackets
Secure the retaining bracket over the glass with the provided screws

Tray Race

Remove the screws from the LHS and RHS bottom back of the unit, mount the tray race brackets in place with the screws
Place tray onto the brackets and secure with screws
Place end brackets into position and secure with screws

Specification

Technical Specifications
W.HFSxx

Specifications

Model
Height
Width
Depth
Power| W.HFS22
725mm
705mm
600mm
1.5kW
10A plug & lead fitted| W.HFS23
725mm
1030mm
600mm
2.4kW
10A plug & lead fitted| W.HFS24
725mm
1355mm
600mm
3.0kW
15A plug & lead fitted| W.HFS25
725mm
1680mm
600mm
3.3kW
15A plug & lead fitted| W.HFS26
725mm
2005mm
600mm
3.6kW
15A plug & lead fitted
---|---|---|---|---|---

Model
Height
Width
Depth
Power| W.HFC22
725mm
705mm
600mm
1.5kW
10A plug & lead fitted| W.HFC23
725mm
1030mm
600mm
2.4kW
10A plug & lead fitted| W.HFC24
725mm
1355mm
600mm
3.0kW
15A plug & lead fitted| W.HFC25
725mm
1680mm
600mm
3.3kW
15A plug & lead fitted| W.HFC26
725mm
2005mm
600mm
3.6kW
15A plug & lead fitted
---|---|---|---|---|---

Model
Height
Width
Depth
Power| W.HFSQ22
725mm
705mm
600mm
1.5kW
10A plug & lead fitted| W.HFSQ23
725mm
1030mm
600mm
2.4kW
10A plug & lead fitted| W.HFSQ24
725mm
1355mm
600mm
3.0kW
15A plug & lead fitted| W.HFSQ25
725mm
1680mm
600mm
3.3kW
15A plug & lead fitted| W.HFSQ26
725mm
2005mm
600mm
3.6kW
15A plug & lead fitted
---|---|---|---|---|---

Model
Height
Width
Depth
Power| W.HFSS23
690mm
1030mm
600mm
2.4kW
10A plug & lead fitted| W.HFSS24
690mm
1355mm
600mm
3.0kW
15A plug & lead fitted| W.HFSS25
690mm
1680mm
600mm
3.3kW
15A plug & lead fitted| W.HFSS26
690mm
2005mm
600mm
3.6kW
15A plug & lead fitted|
---|---|---|---|---|---

Operation

Initial Start-up & Operation
Initial Start-up
Upon setting up your equipment, the following steps must be followed as this range of food bars may be used WET or DRY.

Operation

Do not use Grids/Racks at the bottom of pans as this causes a loss of heat transfer between the bottom of the pan (heat source) and the product in the pan. Poor performance will occur with the use of Grids/Racks and Woodson will not cover warranty costs if this is found to be the source of heating problems with the units.
The thermometer “1” is meant as a guide only. It indicates the temperature of the water (when used as a wet unit) or the temperature under the food pans (when used as a dry unit). It does not indicate the temperature of the food. Do not use the top of the unit as a serving area. ENSURE THAT THE LAMPS ARE ALWAYS ON WHEN OPERATING AS A WET UNIT.

Using as a Dry Unit

Place empty food pans inside Food Bar and switch on the overhead lamps
Turn the “Thermostat” to high for approximately 10-15 minutes and adjust it back to the desired running temperature

Using as a Wet Unit

Fill the main tank of the Food Bar with clean water (each day). For use in areas that have a high chloride content (ie SA, WA, or country areas) demineralized water should be used in all cases.
Water should be filled to a level approximately 10mm above the element and then turn the “Thermostat” to high for approximately 1015 minutes and adjust it back to the desired running temperature.
If the pans are floating remove some water from the well. Check water height throughout the time the unit is in use, refill the water if it no longer covers the element
Note: The thermometer is meant as a guide only. It indicates the temperature of the water (when used as a wet unit) or the temperature under the food pans (when used as a dry unit). It does not indicate the temperature of the food. Do not use the top of the unit as a serving area.

WARNING

|

The water in the well and the surfaces of this unit are HOT when operating. Take caution and do NOT place any part of the body in the water.

GN Pans, Loading Hot Food Display

Gastronorm Pans

All Gastronorm pans and extra dividers are sold separately
Each module can hold one 1/1 pan, two 1/2 pans, three 1/3 pans, four 1/4 pans, six 1/6 pans, and nine 1/9 pans. Pan depths are 25mm, 65mm, 100mm, and 150mm. Contact your distributer about the best possible depth for the product you intend to display
For 1/6 and 1/9 Gastronorm pans, extra dividers are required

Loading Hot Food Display

Ensure that the unit is switched ON and has reached operating temperature before placing any food in the unit
All food placed in the unit MUST be pre-heated/cooked
Only Gastronorm pans are to be placed in the unit
All food products must sit below top edge of the GN pan in order for the food to stay hot

Food Safety
Food Temperature

All food MUST be pre-heated/cooked before placing in the unit. Attempting to cook food with this unit can lead to food poisoning
Ensure the well is maintaining the food temperature over 65°C
The temperature reached on the temperature gauge is the water/air temperature, NOT the food temperature
It is important to regularly monitor the food temperature in the Bain Marie

IMPORTANT

| This unit is not designed to cook products, it only maintains them above the regulated 65°C serving temperature.

Food Storage

All storage of food should comply with local health standards and regulations
All pans should be cleaned and placed in night storage. No pans should be left in the unit
This unit is NOT designed to store products after hours. The unit MUST be switched OFF
If the unit is moved for night storage, ensure the castors are locked (mobile units only)

Cleaning and Maintenance

Cleaning General Information

Cleaning is recommended for health and safety purposes and to prolong the life of the unit
DO NOT use abrasive pads or cleaners on the stainless steel or any other metal parts of the unit
DO NOT use industrial chemical cleaners, flammable cleaners, caustic based cleaners, or bleaches, and bleaching agents, as many will damage the metals and plastics used in this unit
DO NOT remove any screws and/or panels for cleaning (unless directed)
This unit is NOT waterproof, DO NOT hose, DO NOT pour water directly onto the unit, DO NOT immerse in water

Corrosion Protection

Stainless steel exhibits good resistance to corrosion however, if not properly maintained stainless steel can rust and/or corrode
Any sign of mild rust and/or corrosion should be thoroughly cleaned with warm soapy water and dried as soon as possible
NEVER use abrasive pads or cleaners for cleaning
All metal surfaces should be checked while cleaning for damage, scuffs, or scrapes as these can lead to rust and further damage to the product
Mild rust and/or corrosion can be treated with a commercial cleaning agent that contains citric/oxalic/nitric/phosphoric acid. DO NOT use cleaning agents with chlorides or other harsh chemicals as this can cause corrosion. After treatment, wash with warm (not hot) soapy water and dry thoroughly
Thoroughly wipe the surfaces dry after cleaning. DO NOT let water pool on the unit. Check crevices and folds for pooling
When using, ensure all liquids and moisture is cleaned up straight away. Food liquids such as juices from vegetables and fruits should not be left on preparation surfaces
DO NOT leave items on the stainless steel such as cutting boards, rubber mats, and bottles

Surface Finish

To protect the polished surface of the stainless steel, it should be dried using a clean dry soft cloth. A light oil can be applied to enhance the stainless steel surface, using a clean cloth apply the oil in the same direction as the grained polished finish
Some commercial stainless steel cleaners can leave residue or film on the metal; this may trap fine particles of food on the surface, thus deeming the surfaces not food safe

IMPORTANT

| Threaded fasteners can loosen in service. Regular inspection and adjustment should be carried out as required
IMPORTANT

| Some commercial stainless steel cleaners leave residue or film on the
metal that may entrap fine particles of food, deeming the surface not
FOOD SAFE
WARNING

| This unit is NOT waterproof, do NOT hose. DO NOT pour water directly onto the unit. DO NOT immerse in water
WARNING

| Wait until the unit has cooled to a safe temperature before undertaking any cleaning or maintenance. Contact with hot surfaces can cause burns and serious injury

Cleaning Schedule

Daily cleaning is required for Hot Food Displays and external surfaces. This will help to maintain and prolong the efficiency of your unit
The unit should be cleaned at the end of each workday

Materials Required

Stainless Cleaner
Non Abrasive Cleaning pad
Clean Sanitised Cloth
Paper Towel
Container of warm water
Appropriate PPE (Personal Protective Equipment)

Cleaning Procedure

Isolate from the power supply
Using a good quality nylon brush remove crumbs and small food items
Wipe clean using a cloth dampened (not wet) with clean warm water until all soil has been removed
Using a clean sanitized cloth, thoroughly wipe the stainless steel and metal parts dry. Do NOT let water pool on the unit. Check crevices and folds

Cleaning Procedure – External Surfaces

Isolate from the power supply
Wearing Personal Protective Equipment (PPE), apply Stainless Cleaner with the Cleaner pad to the external surfaces
Scrub any baked-on soil with the cleaner pad in the same direction as grained polish
Wipe clean using a cloth dampened with clean warm water until all Stainless Cleaner and soil have been removed
Using a clean sanitized cloth, thoroughly wipe the stainless steel and metal parts dry. Do NOT let water pool on the unit. Check crevices and folds

Replacing Heat Lamp Bulbs

Bulbs should be allowed to cool for 10 – 15 minutes before removing
All heat lamp fittings are spring-loaded for easy replacement
Heat lamp bulbs should only be replaced with gloves or a soft cloth. No skin should touch the new bulb. If skin touches the new bulb, wipe the bulb with a soft cloth and rubbing alcohol to remove all possible oils

Isolate from the power supply
Take off the end-capping by removing the retaining screw (do not discard)
Slide out the four lamp shield bars
Holding the old bulb with a soft cloth or glove, press it into one of the sockets, rotate it out, and remove
Holding the new bulb with a soft cloth or glove, press into one of the sockets, rotate in, and slowly release the bulb into the other socket, ensuring that the bulb does NOT become broken
Re-install the lamp shield bars then place the end-capping into position and secure with the retaining screw

Troubleshooting

If any faults/issues occur with the unit, follow the below troubleshooting procedures
If the troubleshooting procedures do not correct the problem, contact the Stoddart Service Department

WARNING

| Technician tasks are only to be completed by qualified service people. Check faults before calling the service technician.

Task Type – (O) = Operator
(T) = Technician Task

Problem	Possible Causes	Task	Remedy

Unit does not operate/start

| The mains isolating switch on the wall, circuit breaker, or fuses are OFF at the power board| O| Turn isolating switch, circuit breaker, or fuses ON
The power switch of the unit is OFF| O| Turn the power switch ON
Electrical wiring damaged| T| Replace / Fix electrical wiring

Well does not reach the temperature

| Temperature not set to the right setting| O| Check settings and adjust the temperature
Exhaust fan above the unit| O| Move unit/exhaust fan
Cold items in wells| O| Remove items and heat properly
Coldwater in the well| O| Close the water valve / Wait 30 minutes
Temperature gauge broken| T| Replace temperature gauge
Thermostat or Temperature probe broken| T| Replace thermostat
Mineral deposits on element| T| Filter water
Element blown| T| Replace element
Food not at the desired temperature| Thermostat set incorrectly| O| Adjust thermostat
Well is not reaching the required temperature| O/T| See above

Water pooling around the unit

| Drain not in the tundish / Bucket overflowing| O| Place drain in the tundish / Clear and replace bucket
Unit not level| O| Place unit of a level surface
Connection seals / BSB valve broken| T| Replace seals / BSB valve

Australia

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Service / Spare Parts
Tel: 1300 307 289
Email: service@stoddart.com.au
Email: spares@stoddart.com.au
www.stoddart.com.au
Australian Business Number: 16009690251+
Sales
Tel: 1300 79 1954
Email: sales@stoddart.com.au

International

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Service / Spare Parts
Tel: +617 3440 7600
Email: service@stoddart.com.au
Email: spares@stoddart.com.au
www.stoddart.com.au
Sales
Tel: +617 3440 7600
Email: sales@stoddart.com.au

Due to continuous product research and development, the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz

Revision: B – 9/09/2021 – 02

Documents / Resources

| woodson W.HFS22 Hot Food Displays [pdf] User Manual
W.HFS22, W.HFS23, W.HFS24, W.HFS25, W.HFS22 Hot Food Displays, W.HFS22, Hot Food Displays, W.HFS26, W.HFC22, W.HFC23, W.HFC24, W.HFC25, W.HFC26, W.HFSQ22, W.HFSQ23, W.HFSQ24, W.HFSQ25, W.HFSQ26, W.HFSS23, W.HFSS24, W.HFSS25, W.HFSS26
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