Woodson W.HFHSQ23 Heated Chicken Display Instruction Manual

: June 9, 2024
: woodson

Table of Contents

Woodson W.HFHSQ23 Heated Chicken Display
Introduction
Warranty & Registration
General Precautions
Product Overview
Installation
Specification
Operation
Cleaning and Maintenance
Troubleshooting
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Woodson W.HFHSQ23 Heated Chicken Display

SPECIFICATION, INSTALLATION AND OPERATION MANUAL
READ ALL INSTRUCTIONS BEFORE USE
Heated Chicken Display

Models:
W.HFHSQ23 / W.HFHSQ24
A guide on the use, care and maintenance of your quality Woodson product

Introduction

Your New Woodson Product
Thank you for choosing this quality Woodson product.
All Woodson products are designed and manufactured to meet the needs of food service professionals. By caring for and maintaining this new Woodson product in accordance with these instructions, will provide many years of reliable service. Stoddart is a wholly Australian owned company, which manufactures and/or distributes a comprehensive range of food service equipment for kitchens, food preparation and presentation. Stoddart products are manufactured and engineered to provide excellent results whilst offering value-for-money, ease-of-use and reliability. Carefully read this instruction booklet, as it contains important advice for safe installation, operation and maintenance. Keep this booklet on hand in a safe place for future reference by other operators or users.

Disclaimer
The manufacturer/distributor cannot be held responsible or liable for any injuries or damages of any kind that occur to persons, units or others, due to abuse and misuse of this unit in regards to installation, removal, operation, servicing or maintenance, or lack of conformity with the instructions indicated in this documentation.
All units made by the manufacturer/distributor are delivered assembled, where possible, and ready to install. Any installation, removal, servicing, maintenance and access or removal of any parts, panels or safety barriers that is not permitted, does not comply in accordance to this documentation, or not performed by a TRAINED AND AUTHORISED SPECIALIST will result in the IMMEDIATE LOSS OF THE WARRANTY.
The manufacturer/distributor cannot be held responsible or liable for any unauthorised modifi cations or repairs. All modifi cations or repairs must be approved by the manufacturer/distributor in writing before initiating. All modifi cations or repairs performed to this unit must be performed at all times by a TRAINED AND AUTHORISED SPECIALIST.

Stoddart design, manufacture & distribute Food Service Equipment (appliances) exclusively for the commercial market. This appliance is not designed nor intended for household or domestic use and must not be used for this purpose.

This product is intended for commercial use, and in line with Australian electrical safety standards the following warnings are provided:

This product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the product by a person responsible for their safety. Children should be supervised to ensure that they do not play with the product
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualifi ed persons in order to avoid a hazard

Warranty & Registration

Australia and New Zealand Warranty
Warranty Period
Stoddart 12 month on-site parts and labour warranty (terms and conditions apply), from the time of purchase. To view or download the warranty terms and conditions visit: http://www.stoddart.com.au/warranty-information

Warranty Registration
To register your new product, go to the Stoddart warranty page: http://www.stoddart.com.au/warranty-registration

General Precautions

When using any electrical unit, safety precautions must always be observed.
Our units have been designed for high performance. Therefore, the unit must be used exclusively for the purpose for which it has been designed.

All units MUST be installed according to the procedures stated in the installation section of this manual
In the case of new personnel, training is to be provided before operating the equipment
DO NOT use this unit for any other purpose than its intended use
DO NOT store explosive substances such as aerosol cans with a fl ammable propellant in or near this unit
Keep fi ngers out of “pinch point” areas
Unit is not waterproof DO NOT use jet sprays, hoses or pour water over/on the exterior of the unit
Only use this unit with voltage specifi ed on the rating label
Do NOT remove any cover panels that may be on the unit
DO NOT use sharp objects to activate controls
If any fault is detected, refer to troubleshooting
The manufacturer declines any liability for damages to persons and/or things due to an improper/wrong and/or unreasonable use of the machine
Only specifi cally trained/qualifi ed Technicians (Stoddart, one of our service agents, or a similarly qualifi ed persons) should carry out any and all repairs, maintenance and services

Product Overview

Woodson-W.HFHSQ23-Heated-Chicken-Display-fig-2

Installation

Setting Up
WARNING
Improper installation, adjustments, alterations, service or maintenance can cause property damage, injury or death.

Handling

Use suitable means to move the unit;
For smaller items use two people
For large items a fork lift, pallet trolley or similar (the forks should reach completely beneath the pallet)

Unpacking

Check the unit for damage before and after unpacking. If unit is damaged, contact the distributor and manufacturer
Should any item have physical damage, report the details to the freight company and to the agent responsible for the dispatch within 48 hours of receipt. No claims will be accepted or processed after this period
The unit is supplied fully assembled
Remove all protective plastic film, tapes, ties and packers before installing and operating
Clean off any remaining residue from the interior/exterior of the unit using a clean cloth dampened with warm soapy water

Positioning

Choose an area that is well ventilated and provides access for future maintenance
Place the unit on a level stable work surface capable of supporting its weight
Do not position the unit in:
- Wet areas
- Near heat and/or steam sources
- Near flammable substances
Two persons required to lift the unit. Pinch point hazard when lowering unit into bench
Allow an air gap between the unit and other objects or surfaces. A minimum gap of 100mm from all sides is recommend for normal operational use (if the unit is near any heat sensitive material we suggest you allow additional space)
Please consult national and local standards to ensure that your unit is positioned in accordance with any existing requirement

Disposal

At the end of the appliance’s working life, make sure it is scrapped & components recycled properly
Current environmental protection laws in the state/country of use must be observed
Doors must be removed before disposal (if applicable)
Power supply cable must be removed before disposal
For further information on the recycling of this product, contact the local dealer/agent or the local body responsible for waste disposal

Electrical Connection
WARNING

This unit must be installed in accordance with AS/NZS 60335.1
Some procedures in this manual require the power to the equipment to be turned oﬀ and isolated. Turn the power OFF at the power point and unplug the power supply lead by the plug body. If the power point is not readily accessible turn the equipment oﬀ at the isolation switch or the circuit breaker in the switchboard. Attach a yellow “CAUTION-DO NOT OPERATE” tag. This must be performed where relevant unless the procedures specify otherwise.
FAILURE TO DO SO MAY RESULT IN ELECTRIC SHOCK.

Single Phase Units:

Supplied and fi tted with an appropriately rated plug and lead, indicated as:
- 10A plug & lead fi tted
- 15A plug & lead fi tted

Notes:

If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualifi ed persons in order to avoid a hazard. Please contact Stoddart for parts and we will advise how to do this in order to avoid any electrical hazard
The power cable should be dry and/or isolated from moisture or water

Specification

Technical Specifications
W.HFHSQ23

Operation

Initial Start-up & Operation
IMPORTANT
This unit is not designed to cook products, it only maintains them above the regulated 65°C serving temperature.

Control Panel Operation

Fill the three removable water wells (located in-between the elements) with water, approximately 6mm from the top
Place the GN pans in the unit, ensure there are no gaps
Switch unit ON and turn the temp dial to 70°C – 90°C. Adjust the lamp dial to approximately 80%. (adjust both dials accordingly if required). Close the doors and heat for 45 minutes
Once unit has reached temperature, place the cooked product into the GN pans. All food placed in the unit MUST be pre-heated/cooked
Close the doors

Gastronorm Pans

All Gastronorm pans and extra dividers are sold separately
Each module can hold one 1/1 pan, two 1/2 pans, three 1/3 pans, four 1/4 pans, six 1/6 pans and nine 1/9 pans. Pan depths are 25mm, 65mm, 100mm and 150mm. Contact your distributor about the best possible depth for the product you intent to display
For 1/6 and 1/9 Gastronorm pans, extra dividers are required

Food Safety
Food Temperature

All food MUST be pre-heated/cooked before placing in the unit. Attempting to cook food with this unit can lead to food poisoning
Ensure the well is maintaining the food temperature over 65°C
The temperature reached on the temperature gauge is the air temperature, NOT the food temperature
It is important to regularly monitor the food temperature in the unit

Food Storage

All storage of food should comply with local health standards and regulations
All pans should be cleaned and placed in night storage. No pans should be left in the unit
This unit is NOT designed to store product after hours. The unit MUST be switched OFF
If the unit is moved for night storage, ensure the castors are locked (mobile units only)

Cleaning and Maintenance

Cleaning
Cleaning Schedule
Regular cleaning is recommenced for the unit. This will help to maintain and prolong the efficiency of the unit

Materials Required

Stainless Cleaner
Non Abrasive Cleaning pad
Clean Sanitised Cloth
Paper Towel
Warm Soapy Water
Appropriate PPE (Personal Protective Equipment)

General Information

Cleaning is recommended for health and safety purposes and to prolong the life of the unit
DO NOT use abrasive pads or cleaners on the stainless steel or any other metal parts of the unit
DO NOT use industrial chemical cleaners, fl ammable cleaners, caustic based cleaners or bleaches and bleaching agents, as many will damage the metals and plastics used on this unit
DO NOT remove any screws and/or panels for cleaning (unless directed)
This unit is NOT waterproof, DO NOT hose, DO NOT pour water directly onto the unit, DO NOT immerse in water

Corrosion Protection

Stainless steel exhibits good resistance to corrosion however, if not properly maintained stainless steel can rust and/or corrode
Any sign of mild rust and/or corrosion should be thoroughly cleaned with warm soapy water and dried as soon as possible
NEVER use abrasive pads or cleaners for cleaning
All metal surfaces should be checked while cleaning for damage, scuffs or scrapes as these can lead to rust and further damage to the product
Mild rust and/or corrosion can be treated with a commercial cleaning agent that contains citric/oxalic/nitric/phosphoric acid.
DO NOT use cleaning agents with chlorides or other harsh chemicals as this can cause corrosion.
After treatment, wash with warm (not hot) soapy water and dry thoroughly
Thoroughly wipe the surfaces dry after cleaning. DO NOT let water pool on the unit. Check crevices and folds for pooling and dry thoroughly
When using, ensure all liquids and moisture is cleaned up straight away.
Food liquids such as juices from vegetables and fruits should not be left on preparation surfaces
DO NOT leave items on the stainless steel such as cutting boards, rubber mats and bottles

Surface Finish

To protect the polished surface of the stainless steel, it should be dried using a clean dry soft cloth. A light oil can be applied to enhance the stainless steel surface, using a clean cloth apply the oil in the same direction as grained polished fi nish
Some commercial stainless steel cleaners can leave residue or fi lm on the metal; this may trap fi ne particles of food on the surface, thus deeming the surfaces not food safe

IMPORTANT
Threaded fasteners can loosen in service. Regular inspection and adjustment should be carried out as required

WARNING
This unit is NOT waterproof, do NOT hose. DO NOT pour water directly onto the unit. DO NOT immerse in water

IMPORTANT
Some commercial stainless steel cleaners leave residue or fi lm on the metal that may entrap fi ne particles of food, deeming the surface not FOOD SAFE

WARNING
Wait until the unit has cooled to a safe temperature before undertaking any cleaning or maintenance. Contact with hot surfaces can cause burns and serious injury

Hot Food Display

Isolate the unit from the power supply
Remove the GN pans and three water wells. Wash separately in a dishwasher or kitchen sink, thoroughly wipe dry after cleaning
Clean using a clean cloth dampened (not wet) with clean warm soapy water until all soil has been removed
Thoroughly wipe dry with a soft cloth after cleaning, do NOT allow to air dry. Do NOT let water pool, check crevices and folds
Re-install the GN pans and three water wells

External Surfaces

Using a clean cloth dampened (not wet) with clean warm soapy water until any grime has been removed
Using a clean sanitised cloth, thoroughly wipe the stainless steel and metal parts dry. Do NOT let water pool on the unit. Check crevices and folds

Display Glass

Clean the glass with a glass cleaner or warm (not hot) soapy water, and a sponge
Using a squeegee, remove all water from the glass

Replacing Heat Lamp Bulbs

Bulbs should be allowed to cool for 10 – 15 minutes before removing
All heat lamp fi ttings are spring loaded for easy replacement
Heat lamp bulbs should only be replaced with gloves or a soft cloth. No skin should touch the new bulb. If skin touches the new bulb, wipe the bulb with a soft cloth and rubbing alcohol to remove all possible oils

Isolate from the power supply
Take off the end capping by removing the retaining screw (do not discard)
Slide out the four lamp shield bars
Holding the old bulb with a soft cloth or glove, press into one of the sockets, rotate out and remove
Holding the new bulb with a soft cloth or glove, press into one of the sockets, rotate in and slowly release the bulb into the other socket, ensuring that the bulb does NOT become broken
Re-install the lamp shield bars then place the end capping into position and secure with the retaining screw

Woodson-W.HFHSQ23-Heated-Chicken-Display-fig-7

Troubleshooting

If any faults/issues occur with the unit, follow the below troubleshooting procedures
If the troubleshooting procedures do not correct the problem, contact the Stoddart Service Department

WARNING

Technician tasks are only to be completed by qualified service people. Check faults before calling service technician.

Problem	Possible Causes	Remedy

Unit does not operate / start

| The mains isolating switch on the wall, circuit breaker or fuses are OFF at the power board| Turn isolating switch, circuit breaker or fuses ON
The power switch of the unit is OFF| Turn the power switch ON
Electrical wiring damaged| Contact the Stoddart service department

Unit does not reach temperature

| Temperature not set to the right setting| Check setting and adjust the temperature
Exhaust fan above the unit| Move unit / exhaust fan
Cold items in units| Remove items and heat properly
Cold water in the unit| Close the water valve / Wait 30 minutes
Temperature gauge broken| Contact the Stoddart service department
Thermostat or Temperature probe broken| Contact the Stoddart service department
Mineral deposits on element| Contact the Stoddart service department
Element blown| Contact the Stoddart service department

Food not at desired temperature

| Thermostat set incorrectly| Adjust thermostat
Unit is not reaching required temperature| Adjust thermostat, if problem persists contact the Stoddart service department

Water pooling around the unit

Due to continuous product research and development, the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz

Australia
Service / Spare Parts
Tel: 1300 307 289
Email: service@stoddart.com.au Email: spares@stoddart.com.au
Woodson-W.HFHSQ23-Heated-Chicken-Display-fig-9 www.stoddart.com.au
Australian Business Number: 16009690251Sales
Tel: 1300 79 1954
Email: sales@stoddart.com.au