AV Pro edge AC-FRESCO-CAP-4 4 Video Wall Processor User Manual

AC-FRESCO-CAP-4 4 Video Wall Processor

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Specifications

• Video Resolutions: Up to 4k 60HZ 4:4:4

• HDR Formats/Resolutions: 420, 422, 444 (10 AND 12 DEEP COLOR)
  HDR10, HDR10+, DOLBY VISION, HLG

• Color Space: (CSC: Rec. 601, Rec. 709, BT2020, DCI, P3
  D6500)

• Chroma Subsampling: 4:4:4, 4:2:2, 4:2:0 Supported

• Deep Color: Up to 16 bit (1080), up to 12 BIT (4k)

• Audio Formats Supported HDMI: PCM 2.0 Ch, LPCM 5.1 & 7.1,
  Dolby Digital, DTS 5.1, Dolby Digital Plus, Dolby TrueHD, DTS-HD
  Master Audio, DTS-X, Dolby Atmos

• Audio Formats Supported Extracted (2CH Port): PCM 2 CH

• Distance:

  • HDMI In/Out (4k60 4:4:4): UP TO 50 FEET (USING BULLET TRAIN
    HDMI)

  • HDMI In/Out (W/ AOC Cable) (4k60 4:4:4): UP TO 130 FEET (USING
    BULLET TRAIN AOC)

• Bandwidth: 18 Gbps (TMDS)

• HDCP: HDCP 2.3 and Earlier

• Ports:

  • HDMI: Type A
  • LAN: RJ45 w/ Web Interface/ Control
  • Audio (Extracted Analog): 5 PIN Terminal Block (Balanced)
  • RS232: 3 Pin Terminal Block

• Operating Temperature

• Storage Temperature

• Humidity Range: 5-90% RH (No Condensation)

• Power Consumption (Total): 2 Watts Max

• Power Supply: Input: AC 100-240V ~ 50/60Hz Output: DC 12V
  2A

• Dimensions (Unit Only Length/Width/Height): mm: 136.525 X
  296.0624 X 44.45 in: 5.375 X 11.656 X 1.75

• Dimensions (Packaged Length/Width/Height) (Kit): mm: 222.25 X
  392.1252 X 65.1002 in: 8.75 X 15.438 X 2.563

• Weight (Unit): 2.63 lbs (1.19 Kg)

• Weight (Packaged): 3.99 lbs (1.81 Kg)

Product Usage Instructions

Installation Steps:

1. Connect the HDMI input source (Blu-ray, Set Top Box, etc…) to
   the AC-FRESCO-CAP-4.

2. Connect the four HDMI Outputs from the AC-FRESCO-CAP4 to your
   four Video Wall displays.

3. Power on the source.

4. Connect the power supply to the AC-FRESCO-CAP4.

5. Turn on output devices/displays.

6. Use the Web GUI to setup the video wall configuration and image
   mapping.

FRESCO Video Wall Web GUI Setup:

The Web GUI allows you to customize your video wall easily:

1. Launch the Web GUI using the FRESCO’s IP address.

2. Confirm the Video Wall Parameters.

3. Adjust the default picture mapping coordinates for each display
   in the videowall.

4. Click the APPLY button to save your settings.

Frequently Asked Questions

How far can the HDMI signals be transmitted?

The HDMI signals can be transmitted up to 50 feet using Bullet
Train HDMI or up to 130 feet using Bullet Train AOC cable.

What audio formats are supported?

The device supports various audio formats including PCM, LPCM,
Dolby Digital, DTS, and more. Please refer to the specifications
for a detailed list.

Can I cascade multiple processors for larger video wall

arrays?

Yes, you can cascade multiple FRESCO processors to build larger
Video Wall arrays for expanded display configurations.

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User Manual
1 HDMI Input/4 HDMI Outputs – Dedicated Video Wall Processor Supports up to 18Gbps 4K60 (4:4:4) Output Resolutions
Cascade Multiple Processors for Larger Video Wall Arrays
AC-FRESCO-CAP-4

Table of Contents
Introduction, Features, In the Box ……………………………………………………………………………………………… 3 Specifications ……………………………………………………………………………………………………………………….. 4 Device Overview ……………………………………………………………………………………………………………………. 5 Device Overview …………………………………………………………………………………………………………………….. 5 Front Panel ……………………………………………………………………………………………………………………………. 5 Rear Panel Overview ……………………………………………………………………………………………………………….. 5 Connection Diagram ………………………………………………………………………………………………………………. 6 Initial Setup: Videowall ……………………………………………………………………………………………………………. 7 Initial Setup: WebUI ……………………………………………………………………………………………………………….. 8 WEBUI: I/O Config – Input Settings ……………………………………………………………………………………………… 9 WEBUI: I/O Config – Output Settings …………………………………………………………………………………………… 11 WebUI: System – IP Settings ……………………………………………………………………………………………………… 12 WebUI: System – Telnet Settings ………………………………………………………………………………………………… 13 WebUI: System – Admin Web Interface ……………………………………………………………………………………….. 13 WebUI: System – User Web Interface ………………………………………………………………………………………….. 14 WebUI: System – Cloud Services ……………………………………………………………………………………………….. 15 WebUI: System – Firmware Update …………………………………………………………………………………………….. 15, 16 WebUI: System ­ Hardware ………………………………………………………………………………………………………. 16 WebUI: Diagnostics – HDMI IN ………………………………………………………………………………………………….. 17 WebUI: Diagnostics – HDMI OUT ……………………………………………………………………………………………….. 19 WebUI: Console …………………………………………………………………………………………………………………….. 20 RS-232 and TCP/IP Control ………………………………………………………………………………………………………. 21 Command List ………………………………………………………………………………………………………………………. 22 Troubleshooting …………………………………………………………………………………………………………………….. 24 Bandwidth Chart ……………………………………………………………………………………………………………………. 24 Maintenance, Damage Requiring Service ……………………………………………………………………………………. 25 Support, Warranty ………………………………………………………………………………………………………………….. 26
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Introduction
The AC-FRESCO-CAP-4 is a Dedicated Video Wall Processor supporting Output Resolutions up to18Gbps 4K60 (4:4:4) through its 1 HDMI Input and 4 HDMI outputs. The FRESCO is a “Plug-and-Play” 4-panel Video Wall which is expandable by cascading multiple FRESCO processors to build larger Video Wall arrays.
Simple yet powerful, the Web GUI makes setting up your video wall a breeze. Use the built in browser-based web GUI, to adjust the default picture mapping coordinates for each display in the videowall. This process ensures an ideal Video Wall that is easy to do.
Video walls give sports bars, retail stores, entertainment venues, and hotels an opportunity to “WOW” their customers with big, bold and bright messaging.

Features:
· HDMI 2.0(B) · 18Gbps Bandwidth Support · 720P to 4K60 4:4:4 Output Resolution · HDCP 2.2 (and all earlier versions supported) · EDID Management · RS-232 and LAN Control Options · Balanced Analog Out (2CH PCM)

Easy to use:
· Install in seconds · Feature rich · EDID management · LAN Control · RS-232 Control · OTA updates
What’s In the Box:
· AC-FRESCO-CAP-4 Video Wall Processor · 12V Locking Power Supply · 2 x Mounting Brackets · 6 x Screws for Mounting Brackets · 1 x 5-Pin Terminal Block · 1 x 3-Pin Terminal Block

Quick Installation:
1. Connect the HDMI input source (Blu-ray, Set Top Box, etc…) to the AC- FRESCO-CAP-4. 2. Connect the four HDMI Outputs from the AC-FRESCO-CAP4 to your four Video Wall displays. 3. Power on the source. 4. Connect the power supply to the AC-FRESCO-CAP4. 5. Turn on output devices/displays. 6. Use the Web GUI to setup the video wall configuration and image mapping.

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Specifications

Video:

Video Resolutions

Up to 4k 60HZ 4:4:4

HDR Formats/Resolutions

420, 422, 444 (10 AND 12 DEEP COLOR) HDR10, HDR10+, DOLBY VISION, HLG

YUV (Component), RGB

Color Space

(CSC: Rec. 601, Rec. 709, BT2020, DCI, P3

D6500)

Chroma Subsampling

4:4:4, 4:2:2, 4:2:0 Supported

Deep Color

Up to 16 bit (1080), up to 12 BIT (4k)

Audio:

PCM 2.0 Ch, LPCM 5.1 & 7.1, Dolby Digital,

Audio Formats Supported HDMI

DTS 5.1, Dolby Digital Plus, Dolby TrueHD,

DTS-HD Master Audio, DTS-X, Dolby Atmos

Audio Formats Supported Extracted (2CH Port)

PCM 2 CH

Distance:

HDMI In/Out (4k60 4:4:4)

UP TO 50 FEET (USING BULLET TRAIN HDMI)

HDMI In/Out (W/ AOC Cable) (4k60 4:4:4)

UP TO 130 FEET (USING BULLET TRAIN AOC)

Other:

Bandwidth

18 Gbps (TMDS)

HDCP

HDCP 2.3 and Earlier

Ports:

HDMI

Type A

LAN

RJ45 w/ Web Interface/ Control

Audio (Extracted Analog)

5 PIN Terminal Block (Balanced)

RS232

3 Pin Terminal Block

Environmental:

Operating Temperature

23 to 125°F (-5 to 51°C)

Storage Temperature

-4 to 140°F (-20 to 60°C)

Humidity Range

5-90% RH (No Condensation)

Power:

Power Consumption (Total)

2 Watts Max

Power Supply

Input: AC 100-240V ~ 50/60Hz Output: DC 12V 2A

Dimensions:

Dimensions (Unit Only Length/Width/Height)

mm: 136.525 X 296.0624 X 44.45 in: 5.375 X 11.656 X 1.75

Dimensions (Packaged Length/Width/Height) (Kit)

mm: 222.25 X 392.1252 X 65.1002 in: 8.75 X 15.438 X 2.563

Weight (Unit)

2.63 lbs (1.19 Kg)

Weight (Packaged)

3.99 lbs (1.81 Kg)

*Specifications subject to change without notice. Mass & dimensions are approximate

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Device Overview:
· Definition – A Video Wall is a special array consisting of multiple computer monitors, video projectors, or television sets tiled together contiguously or overlapped to form one large image/picture. · Video Walls are widely used in commercial and various entertainment venues.
Front Panel:
· “Front Screen Display”- Displays the current Resolution/Timing of the HDMI Input. Use in conjunction with the Settings buttons (UP, DOWN, ENTER, and BACK) to navigate the available settings menus and change edid, Output format, Ex-audio, Net, Version. · “Settings Buttons” ­ Use these 4 buttons to navigate the available front screen menus, Edid, Output format, Exaudio, Net, Version. · “ISP / Control” – USB-C service and control port. Primarily used for sending direct serial commands and Firmware updates.
Rear Panel Overview:
· “Ethernet” (LAN RJ45 PORT) Default IP Address for LAN control is 192.168.001.239 · “HDMI Input” used for source input · “Loop-Out” used in cascading additional FRESCO Video Wall processors for building larger Video Wall arrays. · “HDMI Output” – OUT1″ through “OUT4” · “Audio-Out” (Balanced Extracted Audio) supports only 2CH PCM. · “RS232” ­ used to control the FRESCO Video Wall processor
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FRESCO CONNECTION DIAGRAM &
OUTPUT-TO-DISPLAY ASSIGNMENTS
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THE FRESCO VIDEO WALL WEB GUI
THE BIGGEST CHALLENGE TO SETTING UP A FRESCO VIDEO WALL IS HANGING THE PANELS!
Five easy steps to video wall perfection 1. Do a great job hanging the panels 2. Launch the Web GUI using the FRESCO’s IP 3. Confirm the Video Wall Parameters 4. Click the “APPLY” button 5. NO STEP 5 – YOU ARE DONE!
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Initial Setup: WebUI
The AC-FRESCO-CAP-4 can be controlled using the Micro USB port, 3pin RS232, or over TCP/IP using the LAN connection. For initial setup it is recommended to connect the videowall processor to a local area network (LAN) and use a computer on the same network in conjunction with the built in WebUI. After making all the physical connections, the first step will be to check for any Firmware Updates. The below steps are an example of this setup, other control options are covered in separate sections of this user manual. 1. Connect the HDMI Input sources to the HDMI Inputs on the back of the videowall processor. 2. Connect the HDMI/devices to the HDMI Outputs. 3. Connect the network LAN cable to the RJ45 port labeled LAN (between the Micro USB and 3pin RS232 port). 4. Power on the sources (Inputs). 5. Power on the Output devices/displays. 6. Connect the 12V power supply to power on the videowall processor and then to a suitable power source. 7. In order to check the current IP settings use the front panel buttons to navigate to the 4th menu option labeled net to click through the dilering settings.
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WebUI: I/O Config – Input Settings
Input Settings Label – Use this to give an name/alias to your inputs (Apple TV, Cable Box, Roku, etc). Note: There is a 15 character limit to this field, the name will replace the default “IN #” throughout the rest of the WebUI (for instance the Video Videowall processor tab). Input Settings Enable switch – Use this enable/disable switch to turn the corresponding Input port on or ol. The default setting is enabled (green) by default.
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WebUI: I/O Config – Input Settings Cont.

Input Settings EDID – Use these four dropdowns to select your preferred EDID. The available combinations are as follows.

0:Bypass(Follow Output 1) 3:1080P_2CH 6:2560×2160 9:3840×1440

1:4K60HZ_2CH 4:1280×2160 7:3840x720P60 10:USER1

2:4K30HZ_2CH 5:1920x2160P60 8:3840x1080P60

NOTE: If you select USER1 EDID, then drop-downs change to allow you to select from and output to copy from. You can select any of the 4 HDMI outputs then click the COPY button (this replaces the Apply button). This will save that outputs EDID to the USER1 slot.

Input Settings Signal – The Signal Indicator on the HDMI INPUTS shows the current state of the connection HDMI source. Green means the HDMI source is detected, red means that the source is not detected. If red verify that source is powered on and that the HDMI cable is properly connected to the source and to the back of the videowall processor.

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WebUI: I/O Config – Output Settings
Output Settings Label – Use this to give an name/alias to your outputs (Living Room, Den, Kitchen, etc). Note: There is a 15-character limit to this field, the name will replace the default “OUT #” throughout the rest of the WebUI (for instance the Video Videowall processor tab). Output Settings State – This drop-down just like the input settings you can Enable or disable the output port. Output Timing format ­ This drop-down changes the timing for the corresponding output from 4K60 to 720p. The EDID Preferred Timing copies the preferred timing of the connected display. Output Settings Signal – The Signal Indicator on the HDMI OUTPUTS shows the current state of the connection HDMI Output. Green means HDMI sync is detected, red means that the sync is not detected. If red verify that the output is powered on, and that the HDMI cable is properly connected to the sync and to the back of the videowall processor.
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WebUI: System – IP Settings
This area contains relevant network information of the AC-FRESCO-CAP-4. Host Name – Devices name on the network. This field is automatically filled with Model Name by default. Model Name – Displays the AVProEdge Model/Part number. Serial Number – Displays the Serial Number of the Videowall processor. MAC Address – Displays the devices MAC Address. IP assignment – This drop-down has two options.
1. Manual 2. Automatic (DHCP) Default out of the box will be set to Automatic (DHCP), the IP Address, Subnet Mask, Gateway, Primary DNS, and Secondary DNS will be assigned by your network controller. If you select Manual, you can use the text fields to enter your own Network settings. Once all fields have been filled out, click the green Apply Button to set. A prompt will appear to confirm the change, click OK to confirm.
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WebUI: System – Telnet Settings
This area contains relevant Telnet settings for the AC-FRESCO-CAP-4. There are two fields that can changed, Enable Disable switch and the Port Number. · Enable – This switch has two options, Green/Enabled (Default) and Red/Disabled. · Port – This field is used to change the Telnet Port of the AC- FRESCO-CAP-4. You can use the text filed to enter a number or use the Up/Down arrow buttons to increase/decrease the number.
WebUI: System – Admin Web Interface
This switch has two options, Red/Disabled (Default) and Green/Enabled. When enabled (green) there will be three fields that appear, Username, Password, and Confirm Password. Default Username – admin Default Password – admin
Once the desired Username and Password has been entered, click the green APPLY button to set. With the Admin Web Interface enabled, the only menu that will be accessible using the WebUI will be the Videowall Tab. The rest of the settings will require the Admin log in to access.
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WebUI: System – User Web Interface
This switch has two options, Red/Disabled (Default) and Green/Enabled. When enabled (green) there will be three fields that appear, Username, Password, and Confirm Password. NOTE: The Admin Web Interface must first be Enabled and setup before this field will be available to change. Default Username – user Default Password – user123
Once the desired Username and Password has been entered, click the green APPLY button to set. Note: The webpage will reload to the Log In page. With both Admin and User Web Interfaces enabled, no menus will be accessible using the WebUI without first logging in (see image below).
Logging in with the User credentials, the only menu that will be accessible will be the Videowall tab. The rest of the settings will require the Admin user to log in (see page 24).
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WebUI: System – Cloud Services
By enabling Cloud Services your device will have the ability to connect to firmware servers for over-the-air (OTA) updates and enable third-party remote management services. If Cloud Services are disabled, your device will opt-out of any previously enabled services and will not be able to access OTA updates. Before you can enable the cloud services you must first agree to the “Privacy Policy” and “Terms of Use”. You can view these documents by clicking on Privacy Policy or Terms of Use links, this will open up a PDF copy of that document in a new tab.
With the Cloud Services enabled you can use the System tab to check for new Firmware OTA (over the air). This will check the firmware versions currently loaded on the AC-FRESCO-CAP-4 and compare to the latest available. If it is up to date, you will see a prompt stating “No update available!” click CLOSE to exit.
If an update is available, the following prompt will show. Simply click the UPDATE button to load.
NOTE: When loading firmware (depending on the firmware files that are being updated) some settings will revert back to Factory Defaults. Take note of the I/O Config tab. Settings like the INPUT/OUTPUT labels, EDID Settings, Video Scaling, Audio Settings, etc. as they will have to be re-applied after the firmware updates are completed. If an update is available a file will automatically be selected, simply click the UPLOAD button to load the firmware files to the Videowall processor.
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WebUI: System – Firmware Update Cont.
Once the firmware file has been uploaded, it will display all containing firmware files. Here you can select individual firmware files to load or simply leave all files/options selected. If the version currently installed not newer, then that update will be skipped automatically.
Once the progress bar hits 100% click the CLOSE button, the firmware upgrade process is complete.
Now you will want to go back and re-apply settings like INPUT/OUTPUT Labels, applied EDIDs, Video Scaler Settings, Audio Settings, etc.
WebUI: System – Hardware
LCD Timeout – This adjusts the time the front panel display will stay lit up when a button is pressed. There are four setting available 1. Always on (Default) 2. 15 Seconds 3. 30 Seconds 4. 45 Seconds Keypad Lock – Enable or Disable (default) the front panel Keypad Lock. MCU/Version – Lists the current Firmware Versions UPDATE FIRMWARE – Check/upload firmware. FACTORY RESET – Restores unit to Factory Defaults REBOOT – Reboots the AC-FRESCO-CAP-4
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WebUI: Diagnostics – HDMI IN

Input Settings Label – Use this to give an name/alias to your inputs (Apple TV, Cable Box, Roku, etc). Note: There is a 15-character limit to this field, the name will replace the default “IN #” throughout the rest of the WebUI (for instance the Video Videowall processor tab).
Input Settings Enable switch – Use this enable/disable switch to turn the corresponding Input port on or ol. The default setting is enabled (green) by default.

Connection Reset – Use this button to perform a reset of the HDMI Input connection.

Input Settings EDID – Use this dropdown to select your preferred EDID. The available combinations are as follows.

0:Bypass(Follow Output 1) 3:1080P_2CH 6:2560×2160 9:3840×1440

1:4K60HZ_2CH 4:1280×2160 7:3840x720P60 10:USER1

2:4K30HZ_2CH 5:1920x2160P60 8:3840x1080P60

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WebUI: Diagnostics – HDMI IN Cont.
On the left, you will see the current applied EDID information. In the example above, you will see a canned 1080P – No 3D – SDR – 2CH EDID applied to IN 1. Any EDID change, once applied will display here. Signal Info shows the connected source’s current output information. This includes
· Timing · Color Space · Video Type · HDCP Version · TMDS Bandwidth · HDR Metadata · Audio Sampling Frequency · Audio Sampling Size · Audio Channels
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WebUI: Diagnostics – HDMI OUT
HDMI Output Label, State, and Connection Reset. Connected Device EDID shows the connected sync’s preferred EDID information and current state. This includes
· Manufacturer · Monitor Name · Sink Device Type · Preferred Timing · Supported Audio Formats · 3d Support · Deep Color Support · Signal Present · Source Input (future update)
19

WebUI: Console
There is a built in Command Console Using the command API (command list) you can send device specific commands or use as a live monitor while sending commands from a control system (helpful in troubleshooting).
Example 1. Click in the white box and type
a. GET STA Click the green arrow or hit ENTER/RETURN on your keyboard The command response will show in the field below.

Example – “GET STA” Get status

Example – “H” Help command Returns all Available Commands

EXPORT LOG – Button This button will generate a text file containing the console information in your web browsers download folder.

CLEAR CONSOLE – Button
This button will clear the current console session. 20

RS-232 and TCP/IP Control:
The AC-FRESCO-CAP-4 can be controlled with either RS-232 or TCP/IP commands. Certain switching or format configurations can only be done using these commands. We recommend using either the MyUART (RS-232- free) or Hercules (TCP/IP – free) apps as they are very easy to use for sending commands to the machine. For TCP/IP control commands use Telnet Port 23. For RS-232, use a null modem serial cable adapter and set the serial communications to: 57600,n,8,1 (baud: 57600, no parity, 8 data bits and 1 stop bit) with no handshaking. Please add a carriage return (Enter key) after each command when using direct commands. The unified command list (ASCII) is listed on the following pages. Text version available here, and under the resources tab of on the products web page.
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Command List:
Command H STA SET RST SET RBT SET ADDR xx SET INx RST SET OUTx RST SET BAUDR x SET LCD ON Tx SET KEY LOCK ON/OFF GET ADDR GET STA GET BAUDR GET INx SIG STA GET OUTx HPD GET INx VID FMT INF GET LCD ON T GET KEY LOCK GET HW REV SET VWPSMx Video Wall Settings Commands: SET OUTx VWXYZ x1.y1.x2.y2.z
GET VWPSM GET OUTx VWXYZ Output Setup Commands: SET OUTx VFMTy

Description Help Show Global System Status Reset to Factory Defaults System Reset to Reboot Set System Address to xx {xx=00~99} Set Input Port Reset {x=0~1} Set Output Port Reset {x=0~4} Set System BaudRate to x {x=0~5} Set LCD Remain On Time {x=[0~3](0=Always ON,1=15,2=30,3=60Sec)} Set Key Lock On/Ol Get System Address Get System System Status Get System BaudRate Get Input x Signal Status {x=0~1} Get HDMI Output x HPD Status {x=0~4} Get Input x Video Format Info {x=0~1} Get LCD Remain On Time Get Key Lock Status GET HW REV Set Video Wall Preset Mode {x=[0~3]}

Set Output Video Wall Parameter, start from (x1,y1) to (x2,y2), Rotation angle (z) {x=0~4, x1=[03840], y1=[02160], x2=[x13840], y2=[y12160], z=[0,90,180,270]} (Note: If z=90,270, output 3 or output 4 will have no video output!)

Get current Video Wall Preset Mode

Get Output Video Wall Parameter {x=0-4}

(Note:output number(x)=HDMI,x=0-4)

Set Output x Video Timing Format {x=0-4, y=[0~6] (0:4K60HzRGB,

1:4K60HzY420, 2:4K30HzY444, 3:1080p60Hz, 4:720p60Hz, 5: Preferred

Timing, 6:1080P60HzYUV12Bit)}

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Command List Continued:

SET OUTx STREAM ON/OFF SET OUTx EXA EN/DIS GET OUTx VFMT

SET OUTx STREAM ON/OFF {x=0~4} Set Ex-Audio Output Enable/Disable {x=0~1} Get Output x Video Timing Format {x=0~4}

GET OUTx STREAM GET OUTx EXA GET OUTx EDID DATA Input Setup Commands: SET INx EDID y 0: Bypass (Follow Output 1) 3: 1080P_2CH 6: 2560×2160 9: 3840×1440 SET INx EDID CY OUTy

Get Output x Stream ON/OFF Status {x=0~4}

Get Ex-Audio Output Enable/Disable Status {x=0~1}

Get Output x EDID DATA {x=0~4}

(Note:input number(x)=HDMI(x),x=[1]) Set Input x EDID {x=0~1, y=[0~10] 0

1: 4K60HZ_2CH

2: 4K30HZ_2CH

4: 1280×2160

5: 1920x2160P60

7: 3840x720P60

8: 3840x1080P60

10: USER1

Copy Output y EDID To Input x (USER1 BUF) {x=0~1, y=0-4}

SET INx EDID Uy DATAz SET INx TMDS ON/OFF GET INx EDID GET INx EDID y DATA

Write EDID To User y Buler of Input x {x=0~1, y=[1], z=[EDID Data]} Set Input x Port TMDS Status ON/OFF {x=0~1} Get Input x EDID Index {x=0~1} Get Input x EDID y Data {x=[14], y=[010]}

GET INx TMDS GET INx HDMI 5V Network Setup Command: SET RIP xxx.xxx.xxx.xxx SET HIP xxx.xxx.xxx.xxx SET NMK xxx.xxx.xxx.xxx

Get Input x Port TMDS Status {x=0~1} Get Input x HDMI 5V power status {x=0~1} ( xxx=[000-255], zzzz=[0001~9999] ) Set Route IP Address to xxx.xxx.xxx.xxx Set Host IP Address to xxx.xxx.xxx.xxx Set Net Mask to xxx.xxx.xxx.xxx

SET TIP zzzz SET DHCP y GET RIP

Set TCP/IP Port to zzzz {zzzz=[0001~9999]} Set DHCP {y=[0~1](0=Dis, 1=Enable)} Get Route IP Address

GET HIP GET NMK

Get Host IP Address Get Net Mask

GET TIP

Get TCP/IP Port

GET DHCP

Get DHCP Status

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GET MAC

Get MAC Address

Troubleshooting
· Verify Power – The LED on the front of the FRESCO should be lit up RED when power is applied. Check power supply connections to device and power · Verify Connections – Check all cables are properly connected · Issues with 4K but 1080P or less is working · Verify all connected devices are capable of the signal you are sending · Verify that the HDMI cables you are using are certified for 4K signals
Bandwidth Chart
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Maintenance
To ensure reliable operation of this product as well as protecting the safety of any person using or handling this device while powered, please observe the following instructions.
· Use the power supplies provided. If an alternate supply is required, check voltage, polarity and that it has sulicient power to supply the device it is connected to. · Do not operate these products outside the specified temperature and humidity range given in the above specifications. · Ensure there is adequate ventilation to allow this product to operate eliciently. · Repair of the equipment should only be carried out by qualified professionals as these products contain sensitive components that may be damaged by any mistreatment. · Only use this product in a dry environment. Do not allow any liquids or harmful chemicals to come into contact with these products. · Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner or benzene to clean this unit.
Damage Requiring Service
The unit should be serviced by qualified service personnel if: · The DC power supply cord or AC adapter has been damaged · Objects or liquids have gotten into the unit · The unit has been exposed to rain · The unit does not operate normally or exhibits a marked change in performance · The unit has been dropped or the housing damaged
25

Support
Should you experience any problems while using this product, first, refer to the Troubleshooting section of this manual before contacting Technical Support. When calling, the following information should be provided:
· Product name and model number · Product serial number · Details of the issue and any conditions under which the issue is occurring · Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner or benzene to clean this unit.
Warranty
THE BASICS. AVPro Edge warranties its products that are purchased from all Authorized AVPro Edge Resellers or direct purchases. Products are guaranteed to be free from manufacturing defects and of sound physical and electronic condition. AVPro Edge has developed a warranty that anyone can get behind. We really wanted to take all the “red tape” out of a warranty and just make is simple. Our 10 YEAR NO BS warranty hinges on 3 elements.
1. If you are having trouble, call us. We will attempt to troubleshoot your issue over the phone. 2. If it’s broken – We’ll replace it in advance on our dime. (We’ll cover return shipping too.) Repair is an option too, but it’s YOUR call. 3. We know you know what you are doing. We will not make you go through unnecessary steps to troubleshoot an extender… COVERAGE DETAILS. AVPro Edge will replace or repair (at customer choice) the defective product. If the product is out of stock or on back order it can either be replaced with a comparable product of equal value/feature set (if available) or repair.
Your warranty begins at receipt of product (as confirmed by shipping firm tracking). If tracking information is unavailable for any reason, the warranty will commence 30 ARO (After Receipt of Order). The coverage continues for 10 YEARS.
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RED TAPE. AVPro Edge is not responsible for untraceable purchases or those that were made outside of an authorized channel. If we conclude that a product or serial number has been tampered with as identified by warranty seal or physical examination the warranty will be void. Additionally, excessive physical damage (beyond normal wear & tear) the warranty may be voided or pro- rated based on the extent of the damage as examined by an AVPro Edge representative. Damage caused by “acts of God” are not covered. They can include natural disasters, power surges, storms, earthquakes, tornadoes, sink holes, typhoons, tidal waves, hurricanes, or any other uncontrollable event related to nature. Damage caused by incorrect installation will not be covered. Incorrect power supply, inadequate cooling, improper cabling, inadequate protection, static discharge are examples of this. Products installed or sold by a third party to AVPro Edge will be serviced by the Authorized AVPro Edge Re-seller. Accessories (IR Cables, RS-232, Power Supplies, etc…) are not included in the warranty. We will make an acceptable elort to source and supply replacements for defective accessories at a discounted rate as needed.
OBTAINING AN RMA. Dealers, Re-sellers, and Installers can request an RMA AVPro Edge Tech Support Rep or their Sales Engineer. Or you may email support@avproedge.com or fill out the general contact form at www.avproedge.com End users may not request and RMA directly from AVPro Edge and will be referred back to the Dealer, Re-seller or Installer.
SHIPPING. For USA (not including Alaska and Hawaii). Shipping is covered on advanced replacements for FedEx Ground (some expressed exceptions may apply). Defective product return shipping is covered by AVPro Edge using an emailed return label. Item must be returned within 30 days of receipt of replacement product, after 30 days, the customer will be billed. Other return shipping methods will not be covered.
For International (and Alaska and Hawaii) return shipping costs will be the responsibility of the returnee. Once the unit is scanned for return shipping AVPro Edge will ship new unit for replacement.
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LEGAL STUFF. Limitation on Liability The maximum liability of AVPro Global Holdings LLC under this limited warranty shall not exceed the actual purchase price paid for the product. AVPro Global Holdings LLC is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory to the maximum extent permitted by law. Taxes, Duties, VAT, and freight forwarding service charges are not covered or paid for by this warranty. Obsolescence or incompatibility with newly invented technologies (after manufacture of product) is not covered by this warranty. Obsolescence is defined as: “Peripherals are rendered obsolete when current technology does not support product repair or remanufacture. Obsolete products cannot be re-manufactured because advanced technologies supersede original product manufacturer capabilities. Because of performance, price and functionality issues, product redevelopment is not an option.” Discontinued or out of production items will be credited at fair market value towards a current product of equal or comparable capabilities and cost. Fair market value is determined by AVPro Edge. Exclusive Remedy To the maximum extent permitted by law, this limited warranty, and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. To the maximum extent permitted by law, AVPro Global Holdings LLC specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If AVPro Global Holdings LLC cannot lawfully disclaim or exclude implied warranties under applicable law, then all implied warranties covering this product, including warranties of merchantability and fitness for a particular purpose, shall apply to this product as provided under applicable law. This warranty supersedes all other warranties, remedies and conditions, whether oral or written, express or implied.
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Thank you for choosing AVProEdge! Please contact us with any questions, we are
happily, at your service!
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References

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