VERMEIREN Alya Folding Mobility Scooter User Manual

Alya
USER MANUAL

Instructions for a specialist dealer
This instruction manual is part and parcel of the product and must accompany every product sold. Version: B, 2021-01
All rights reserved, including translation.
No part of this manual may be reproduced in any form whatsoever (print, photocopy, microfilm or any other process) without written permission of the publisher, or processed, duplicated or distributed by using electronic systems.

Preface

Congratulations! You are now the owner of a Vermeiren scooter!
This scooter is made by qualified and committed personnel. It is designed and produced according to high-quality standards guarded by Vermeiren. Thanks for your trust in the products of Vermeiren. To support you on the use of this scooter and its operating options, this manual is offered. Please read it carefully; it will help you to get familiar with the operation, capabilities, and limitations of your scooter. If you still have questions after reading this manual, do not hesitate to contact your specialist dealer. He/she will be glad to help you on this subject.
Important note
To ensure your safety and to prolong the lifetime of your product, please take good care of it and have it checked and/or serviced on a regular base.
This manual reflects the latest product developments. Vermeiren has the right to implement changes to this type of product without being imposed to any obligation to adopt or replace similar products previously delivered. Pictures of the product are used to clarify the instructions in this manual. Details of the depicted product may deviate from your product.

Information available
On our website http://www.vermeiren.com/, you will always find the most recent version of the following information. Please consult this website regularly since the printed version may be out of date.
Visually impaired people can download the electronic version of this manual and have it read out by means of a text-to-speech software application.

This user manual For user and specialist dealer
The user manual of the battery charger. For user and specialist dealer
Service manual for scooters For specialist dealer
EC declaration of conformity

Your product

1.1 Description
The Alya scooter is easy to operate and is primarily intended for indoor use. It is foldable which makes it very compact to store or transport. The following picture shows all parts that are relevant for the user/driver. In the operation and maintenance section, these parts are described if applicable.
Before using your scooter, check the technical details and limits of intended use, see §6.

1. Handgrip
2. Operating console
3. Steering column
4. Seat
5. Battery cover
6. Foot support| 7. Footplate
8. Front wheel
9. Rear wheel/drive wheel
10. Free-wheel lever
11. Identification plate
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1.2 Accessories
The following accessories are available for Alya:

• Backrest
• Transport handle

Before use

2.1 Intended use
In this paragraph, a brief description of the intended use of your scooter is given. Additionally, relevant warnings are added to the instructions in the other paragraphs. In this way, we would like to make you aware of the possible misuse that may appear.

• This scooter is classified as a class A product and is intended primarily for indoor use.
• This scooter is designed and produced solely to transport one (1) person with a maximum weight of 115kg. It is not designed to transport goods or objects, or for any other use than the transport previously described.
• You should NOT use this scooter if you suffer from physical or mental impairments that may put you, or other people, in danger when driving the scooter, such as; visual impairment, mental disorder, hemiplegics or paraplegics. For this reason, consult your doctor first and make sure that your specialist dealer is informed about his advice.
• If applicable, use only accessories and spare parts approved by Vermeiren.
• Please read all technical details and limits of your scooter in chapter 6.
• The warranty on this product is based on normal use and maintenance as described in this manual. Damage to your product caused by improper use or lack of maintenance ill cause the warranty to lapse.

2.2 General safety instructions
CAUTION
Risk of injuries and/or damage
Please read and follow the instructions in this manual. Otherwise, you may get injured or the scooter may get damaged. Keep the following general warnings in mind during use:

• Do not use your scooter if you are under influence of alcohol, medicines or other substances that may influence your driving abilities.
• Be aware that some parts of your scooter may get very hot or cold due to ambient temperature, solar radiation, heating devices or due to the motor drive during the ride. Be careful when touching. Wear protective clothing if the weather is cold. After a ride, wait till the scooter/motor has cooled down.
• Before switching the scooter on, be aware of the environment/situation in which you are located. Adjust your speed to this before driving off. We advise you to use the slowest speed setting to drive indoors. For outdoor driving, you can adjust the speed to a suitable speed at which you feel comfortable and safe.
• ALWAYS keep in mind that your scooter may stop suddenly due to a discharged battery or protection that prevents your scooter from further damage. Also, check the possible causes mentioned in chapter 5.
• Your scooter has been tested for electromagnetic compatibility and complies with the standard, see chapter 6. Nevertheless, sources of the electromagnetic field may influence the driving performance of your scooters, such as the fields of mobile phones, power generators, or high-power energy sources. On the other hand, the electronics of your scooter can affect other electronic appliances too, such as alarm systems of shops and automatic doors. We, therefore, advise you to check your scooter regularly for damage and wear, since these may enlarge the interference (see also chapter 4).
• Only drive on flat surfaces where all four wheels touch the ground and where there is sufficient contact to operate the scooter safely.
• Make sure that your hands, clothes, belts, buckles or jewelry don’t get caught by wheels or other moving parts during use.

2.3 Symbols on the scooter
The symbols in the following list are applicable to your scooter. Symbols can be found in the relevant ISO standard (ISO 7000, ISO 7001, and IEC 417).

| Maximum weight of the user in kg
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| Indoor use only
| Maximum safe slope in ° (degrees).
| Maximum speed
| Type designation
| Risk of entrapment

2.4 Transport, folding, and storing
WARNING Risk of severe injuries
Do NOT use your scooter as a seat in a vehicle, see the following symbol. The best way to transport your scooter is to fold and lift it (with help) in the vehicle. Secure the scooter to the vehicle to make sure that it won’t move during cornering and that it won’t be launched during sudden full braking.

CAUTION Risk of damage or injuries
Transporting the scooter must be done with the free-wheel lever in coupled position to make sure that the brake is activated, see §3.3.

CAUTION Risk of battery damage
When the scooter will be stored for a longer period, remove the battery and take maintenance into account during the storage period.
When transporting the scooter by aircraft, disconnect the battery before handing the scooter over to airport personnel (see §3.5.2). The battery can remain in the scooter. Consult your airline for the correct handling procedure.
When the scooter is parked or stored outdoors, use a cover to protect it against moisture.
To transport your scooter over a small distance, put the scooter in free-wheel mode (see §3.3) and push it using the handles.
Read the instructions in §2.4.1 and §2.4.2 about folding and unfolding your scooter for transport purposes.

2.4.1 Unfolding your scooter

1. Pull the yellow knob (1) on the bottom of the steering column and fold up the column until it clicks into place.

2. Pull the front frame (2) outwards until the footrest plates (3) are lying flat.
   

3. Holding the seat at the back, pull up the seat until it clicks into place.

4. If applicable, lock the backrest into place.
   

5. Raise the handgrips to a comfortable height to drive your scooter (see §3.4.1).

6. Put the free-wheel lever (4) in drive mode (§3.3). Insert the key and switch on your scooter (§3.2.1).

2.4.2 Folding your scooter

1. Turn your scooter OFF and remove the key from the control panel (§3.2.1). Place the handgrips in their lowest position (§3.4.1).

2. Put the free-wheel lever (4) in free-wheel mode, see §3.3.
   

3. If applicable, unlock the backrest and fold it downwards.

4. Pull the yellow knob (5) beneath the seat backward and fully lower the seat onto the frame.
   

5. Pull up the footrest plates (3) and slide the front part of the frame as far back as possible.

6. Pull the yellow knob (1) on the bottom of the steering column and fold the column down until it clicks into place.

2.4.3 Using the transport handle (optional)
The scooter can be easily transported when folded by means of the transport handle.

1. Fold the scooter, see §2.4.2.
2. Using the handle (8) at the back, tilt the scooter to the front until it stands stable on the front wheels and foot supports.
3. Unlock the transport handle with the yellow lever (9).
4. Pull up the transport handle until it clicks into place. You can now pull the scooter forward with the handle.
5. When the transport handle is no longer needed, unlock it with the yellow lever (9) and slide the handle back down until it clicks into place.

Using your scooter

WARNING Risk of injuries

• First, read previous chapters and inform yourself about the intended use. Do NOT use your scooter unless you have read and fully understood all instructions.
• In case of doubts or questions, do not hesitate to contact your local specialist dealer, your care provider, or technical adviser to help you with this.

3.1 First ride
CAUTION Risk of injuries and damage

• Make sure that your scooter is switched OFF when getting on and off.
• Always unplug the battery charger from the scooter before starting to drive.
  Make sure you are familiar with the operation of your scooter before using it in crowded and possibly dangerous places. The first exercise in a spacious, open area with few bystanders.

1. Make sure that:
   • the scooter is on a flat surface with all wheels touching the ground;
   • the battery is fully charged, see § 3.5;
   • the motor is coupled, see § 3.3;

2. Switch your scooter on, see § 3.2.

3. Turn the speed dial to the lowest speed setting, see §3.2.2.

4. Put both hands on the handgrips of the steering column.

5. Slightly pull the speed lever to drive. Release the lever to stop. Repeat this a few times.

6. If you feel confident enough, repeat this at a higher speed.

7. Now try to turn, in forwarding and backward directions. Repeat this a few times.

8. Make sure your scooter stands stable when ending the ride.

9. Switch off the scooter and remove the key to protect against theft.

3.2 Operating your scooter
WARNING Risk of injuries or damage

• Do NOT drive on slopes, obstacles, steps or curbs larger than the size described in the technical specifications in chapter 6.
• Take the local road traffic law into consideration; it may differ per country.
• Since your scooter is not equipped with lighting, it is not suitable to drive on public roads with poor visibility (darkness, mist, twilight).
• Take the weather conditions into consideration. Avoid driving by moist weather, extreme heat, snow, black ice, and freezing temperatures; see technical specifications in chapter 6.
• To prevent tipping over, try to drive with a large turning radius at corners and curves. Do not cut corners and don’t drive with sharp bends. Try to drive straight in small passages to prevent getting entrapped.
• Do not lean too far to the left/right/front/back of the scooter to prevent tipping over. Please pay special attention when you are negotiating slopes and obstacles.
• Be aware of other road users to whom your scooter may be an obstacle. Pay special attention when turning, reversing or driving backward. If you are not acquainted with driving backward, first practice in an open area. Indicate the direction you intend to go before cornering.
• Keep the braking distance in mind, see also the technical specification in chapter 6. Be aware that the braking distance depends on the speed, surface, weather conditions, slope, and weight of the user.
• Pay attention if the road has holes or gaps that may cause entrapment of the wheels.
• The speed lever should be able to move freely at all times

1.  Handgrips
2. Speed lever
3. Battery level indicator
4. Forward /Reverse button
5. Speed dial
6. Key

3.2.1 Switching ON/OFF

Switching ON using the key (6)| Place the key (6) into the slot.
The battery level indicator lights go on from left to right before indicating the battery status.
---|---
Switching OFF using the key (6)| Pull out the key (6) from the control panel. The lights of the battery level indicator extinguish.
Switching automatically OFF| The scooter will be switched off automatically if it hasn’t been used for 30 minutes.
To start the scooter again:
• Remove the key (6).
• Put the key back into place.

3.2.2 Driving
This paragraph is my first acquaintance with driving your scooter. Read the complete manual first before you go for a ride.
The surface of the controller gets slightly warm during use.

Speed lever (2)| To start or stop moving. The movement starts as soon as the lever is slightly pulled in a squeezing motion. The more the lever is pulled, the faster the scooter will move (up until the maximum speed setting). When the lever is released, the electromagnetic brake is applied. The scooter stops immediately.
---|---
Speed dial (5)| • Turn the speed dial (5) clockwise to increase the maximum speed setting.
• Turn the speed dial counterclockwise to decrease the maximum speed setting.
Forward / Reverse button (4)| • Push the button upwards to move forwards.
• Push the button downwards to move backward.

3.2.3 Battery level indicator
The battery status lights will go on from left to right after switching on the scooter. When the battery is fully charged, all lights will be on. Using the scooter will decrease the battery charge, and some of the lights on the right will go out. The more lights are on, the more the battery is still charged.
The batteries need to be recharged if only the red lights on the left are on. Keep in mind that the scooter will automatically stop during the ride when the battery charge becomes too low.

In case of any problems, the leftmost red light will start blinking. The number of blinks indicates the fault code. The meaning of this code can be found in §5.

3.2.4 Driving on slopes
WARNING Risk of injuries

• Do not put your scooter in free-wheel mode on a slope. The scooter may start moving, causing injuries to you or bystanders.

• Do not turn when driving down a slope, since the weight of the scooter may cause tipping over.

• Make sure all four-wheel touch the ground while driving up or down.
  When you stop on a slope, the brake will work automatically to prevent the scooter from running forward or backward.
  Driving up

• Drive in a straight line and with higher speed on a slope, and lean slightly forward. When you drive in an angle or too slow, there is a risk of tipping over or falling.

• Never reverse on a slope.
  Driving down

• Drive in a straight line (forward or backward) and with lower speed on a slope. When you drive in an angle or too fast, there is a risk of tipping over or falling.

• Lean slightly backward during a forward descent; lean slightly forward during a backward descent.

3.2.5 Coping with obstacles
WARNING Risk of injuries by unexpected movement

• Do not use your scooter on an escalator.
• Always approach a curb from the front.
• Make sure that all wheels make contact with the ground when driving up or down.

CAUTION Risk of damage
If necessary, take a short run-up to speed up the scooter to mount the obstacle or curb. Prevent that you or your scooter has to cope with a large recoil.
3.3 Brake and free-wheel lever
CAUTION Risk of injuries

• Only operate the free-wheel lever when your scooter is turned OFF!
• An attendant should operate the free-wheel lever if you have impaired mobility. NEVER operate it from sitting position.

Make sure that the free-wheel lever is in its downward position BEFORE switching the scooter ON. Electromagnetic brakes do NOT function if the scooter is in free-wheel mode.
Your scooter is equipped with electromagnetic brakes. These brakes function automatically, only if the free-wheel lever (7) is in a downward position. In this situation, the brakes start braking if:

• the scooter is OFF;
• the scooter is ON and the speed lever is released.

Free-wheel lever (7):

• Push lever upward (position A) to put the scooter in freewheel mode. The motor is disconnected and the scooter can be moved manually.
• Push the lever downward (position B) to connect the motor to the drive. This should be done before starting the scooter.

3.4 Comfort adjustments
The following adjustments should be done before starting your scooter.
CAUTION Risk of injuries or damage

• Make sure that your hands/fingers won’t get entrapped during scooter adjustment.
• Make sure that no loose clothing can get caught by the wheels or steering column.

3.4.1 Steering column
Adjust the height of the steering column with the operating console so you can operate levers and buttons easily.

1. Loosen the lever (8) of the height adjustment.
2. Raise or lower the operating console with the handgrips.
3. Tighten the lever again.
4. Make sure that the height adjustment is well secured.

3.5 Charging and changing the battery
WARNING Risk of injuries and damage due to fire

• Only use the battery charger delivered with the scooter. The use of any other charger may be dangerous (fire hazard).

•  The battery charger is only intended to charge the batteries delivered with the scooter, not to charge any other batteries.

• Do not adopt any of the delivered parts, like cables, plugs or battery chargers. Never open or change the battery or the connection points.

• Protect the battery and battery charger against flames, high and low temperatures (see chapter 6), moisture, sunshine, and severe shocks (for example dropping). Do NOT use the battery if this has been the case.

• Charge the battery with the battery charger, indoors, in a well-ventilated area, out of children’s reach.
  CAUTION Risk of damage

• Battery self-discharge and the quiescent current of the connected users will drain the battery charge slowly. The battery may be irreversibly damaged if the battery is fully discharged. Therefore, make sure that the battery is charged on time (approximately once a month).

• Read the storage and maintenance instructions in § 4 and technical details in §6.

• Only disconnect the battery charger when the battery is fully charged.

• Do not charge batteries below 0°C. Move the battery to a warmer place and start charging.

• Keep the connection point for the battery charger free of dust and other contamination.

• In case of any problems whereby the battery cannot be charged according to the following instructions, please contact your specialist dealer.

• Contact your specialist dealer for possible replacement.

• Protect the battery from large sources of electromagnetic radiation.

• Do not use an extension cord to charge the battery.

3.5.1 Charging the battery
In case of any problems, contact your specialist dealer.
To charge the battery:

1. Switch the scooter OFF and remove the key.
2. FIRST, connect the charger to a 230V AC power socket.
3. Open the cover of the charging point on the scooter (9).
4. Connect the charger to the scooter. Both the red and orange indicator lights on the charger light up.
5. Wait until the battery is fully loaded. The orange indicator light turns green.
6. Disconnect the charger from the scooter and slide the cover back in place.
7. Switch the scooter ON and check if all lights of the battery status indicator are on.
8. Remove the charger from the socket, let it cool down, and store it in a dry location.
   Depending on its condition, the battery will be charged after approximately 6 hours. Charging for a longer period won’t harm the battery, but it is recommended not to charge for more than 24 consecutive hours. For daily use of your scooter, we recommend charging the batteries for approximately 10 hours after use.
   The charging process can be stopped or started at any time by following the instructions above.

3.5.2 Removing and replacing the battery
To remove the battery from the scooter:

1. Turn both locks (10) to align the blue markings. The battery cover (11) is now unlocked.
2.  Carefully lift the battery cover to avoid damaging any wiring.
3. Disconnect the battery from all wires.
4. Take out the battery by pulling it off the Velcro straps.

To replace the battery:

1. Connect the battery to all wires.
2. Place the battery on the Velcro straps to secure it into place.
3. Close the battery cover (11). Make sure that no wires are pinched between the cover and frame.
4. Turn both locks (10) to align the red markings. The battery cover is now locked.
5. Switch on the scooter to check if everything is working properly.

Maintenance

Regular care ensures that your scooter is preserved in a perfectly functional condition. For the maintenance manual, refer to the Vermeiren website: www.vermeiren.com.

CAUTION Risk of injuries and damage
Repairs and replacements may only be undertaken by trained persons and only genuine replacement parts of Vermeiren should be used.
The last page of this manual contains a registration form for the specialist dealer to record each service.

Before each use
Visually inspect the following points:

• Battery status: Charge the battery when necessary, see § 3.5.1.
• Condition of wheels/tires: Correct pressure, profile, no damage.
• General condition.

Contact your specialist dealer for possible repairs or part replacements. Every month
If your scooter is stored for a longer period, you still need to charge the batteries every month.
For more information, see § 3.5.1.
Yearly or more often
Have your scooter inspected and serviced by your specialist dealer at least once a year, or more often. The minimum maintenance frequency depends on use and should therefore be commonly agreed upon with your specialist dealer.
If stored Make sure that your scooter is stored in a dry environment to prevent mold from growing or the upholstery from being damaged. Disconnect the battery to prevent it from being damaged.

4.1 Cleaning
CAUTION Risk of damage by moisture

• Keep the operating console clean and protect it from water and rain.
• Never use a hose or high-pressure cleaner to clean the scooter.

Wipe all rigid parts of the scooter with a damp cloth (not drenched). If necessary, use a mild soap, suitable for varnishes and synthetics.
The upholstery can be cleaned with lukewarm water and mild soap. Do not use abrasive cleaning agents to clean.
Keep the ventilation openings of the battery charger clean and free of accumulated dust. Blow away the dust and clean the battery charger enclosure with a slightly moistened cloth, if required.

4.2 Reuse
Before each reuse, have the scooter disinfected, inspected, and serviced according to the instructions in the maintenance manual?
4.3 Expected lifespan
The scooter is designed to have an average lifespan of 5 years. Depending on the frequency of use, driving circumstances, and maintenance, the lifespan of your scooter will increase or decrease.

4.4 End of use
At end of life, you need to dispose of your scooter according to the local environmental legislation. The best way to do so is to disassemble the scooter to facilitate the transport of recyclable parts. Usually, batteries are collected separately.

Troubleshooting

Even if you use your scooter properly, a technical problem may occur despite this. In this case, contact your local specialist dealer.
WARNING Risk of injuries and damage to the scooter

• NEVER attempt to repair your scooter yourself.
• For problems in the operating console, you need to contact your specialist dealer. He/She will decide if the console needs to be reprogrammed.

The following symptoms may indicate a serious problem. Therefore always contact your specialist dealer if you spot any of the following deviations:

• Strange sound;
• Frayed/damaged wiring harnesses;
• Cracked or broken connectors;
• Uneven tread wear at one of the tires;
• Jerky movements;
• The scooter deflects to one side;
• Damaged or broken wheel assemblies;
• The scooter does not switch on;
• The scooter is powered but does not move to the front or back.

In case of a possible problem, a system code is displayed on the battery level indicator. This code can be found by counting the times that the leftmost red light will blink, see also §3.2.3. The following table summarises the possible system codes. Some problems can be solved by yourself. For all problems marked in grey, consult your specialist dealer.

Table 1: Troubleshooting

associated

connections and wiring. If the problem is not solved, contact your specialist dealer.

3| High battery| If traveling down a slope, stop/reduce your speed. Take less steep slopes.
4| Current limit time-out OR Controller too hot| Turn off the scooter, leave for a few minutes and turn it back on. Check the motor and associated connections and wiring. If the problem is not solved, contact your specialist dealer.
5| Parking brake| Check the parking brake and associated connections and wiring. Contact your specialist dealer.
6| Drive inhibit| Disconnect the battery charger. OR Release the speed lever before switching on your scooter.
7| Speed pot| Check the throttle and speed pot, as well as all associated connections and wiring. Contact your specialist dealer.
8| Motor voltage| Check the motor and associated connections and wiring. Contact your specialist dealer.
9| Other| Check all connections and wiring. Contact your specialist dealer.

Technical specifications

The technical details below are only valid for this scooter, at standard settings and under optimal ambient conditions. Take these details into account during use. The values are no longer applicable if your scooter has been modified, damaged, or suffers from severe wear. Be aware that the driving performance is influenced by ambient temperature, humidity, slopes (driving up/down), type of surface, and battery status.

Table 2: Technical specifications

17,4 Ah battery: 18,6 km
Maximum height of the obstacle| 40 mm
Maximum safe slope| 6°
Minimum turning radius| 1420 mm
Minimum width required to reverse| 1500 mm
L x W x H Dimensions unfolded| 905mm x 420mm x 710-910mm
L x W x H Dimensions folded| 690mm x 420mm x 310mm
Total mass, battery included| 11,6 Ah battery: 19,6 kg
17,4 Ah battery: 20,1 kg
Total mass, battery excluded| 17,9 kg
Effective seat depth| 230 mm
Effective seat width| 330 mm
Seat surface height at front edge| 370 mm
Height footplate| 110 mm
Angle seat surface| 0°
Motor| Nom. 180 Watt, electromagnetic brake
Battery| Li-ion battery 25,2 V — 11,6 Ah
Li-ion battery 25,2 V —17,4 Ah
Controller| Dynamic 50A
Protection class| IP X5
Battery charger| Input AC100-240V, Output DC29.4V, 2Amp
Protection class of battery charger| IPX2
Insulation class of battery charger| II
Max. sound level scooter motor| 60 dB(5A)
EMC is compatible according to| ISO 7176-21
Description| Dimensions
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Ignitability of upholstery according to| EN 1021-2
Diameter rear wheels (number)| 165 x 50 mm (2)
Diameter front wheels (number)| 165 x 50 mm (2)
Suspension| N/A
Control (wig-wag)| The lever to starUstop movement
Operating console| Rotatable switch for speed control
Storage and use temperature| -10 °C to +50 °C
Humidity to store and use| 30% – 70%
We reserve the right to introduce technical changes. Measurement tolerance ± 15 mm /1,5 kg / 1,5°. ‘   The theoretical action radius reduces if the scooter is frequently used on slopes, rough surfaces, or to climb curbs. The maximum driving distance is tested in ideal circumstances according to ISO 7176­4.

Service registration form
This product (name): ……………………………………..
was inspected (I), serviced (S), repaired (R) or disinfected (D):

By (stamp):
Kind of work: I I S I IR / D Date:| By (stamp):
Kind of work: I / S / R I D Date:| By (stamp):
Kind of work: I I S / R / D Date:
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By (stamp):
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Kind of work: I / S / IR / D Date:| By (stamp):
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Kind of work: I I S / IR / D Date:
By (stamp):
Kind of work: I I 5 / IR / D Date:| By (stamp):
Kind of work: I/ S I R I D Date:| By (stamp):
Kind of work: I I S / IR I D Date:

Vermeiren GROUP NV
Vermeirenplein 1 / 15
2920 Kalmthout BE
website: www.vermeiren.com

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