Tack GPS Location Tracker User Manual

: June 5, 2024
: Tack

Table of Contents

1. Activate your Tack GPS
2. Setting up your Tack GPS
3. Sending location to Google
4. Subscribing to Tack Connect
5. Updating Tack GPS firmware
6. Technical Specifications
7. Troubleshooting & Support
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Tack GPS Location Tracker User Manual

1. Activate your Tack GPS

1.1. Sign up for a new account
i. Note: Password should be 8-16
characters and consists of alphanumeric with number(s), upper and lowercase only, no special characters

1.2. Login to your new account

1.3. Click on the “+” icon to add your new device

1.4. Click on the QR code icon to scan the QR code at the back of the device or enter the device serial number. Choose your Avatar & enter device nickname

1.5. Single click on the button to turn on the Tack device. After the blue led blinks for 10 secs, the green led will come on and IoT network searching will start.

1.6. Once IoT network search is done, a notification will be sent to TackGPS App and the newly added device will appear on the TackGPS dashboard.

1.7. If the device does not show up on the TackGPS app after green LED light goes off, click twice on the power button to restart the network search. Green light will come on again to indicate network search is restarted

It may take up to 2-3 network searches for Tack to acquire the network on the first time.

1.8. When adding multiple devices, please hit refresh button on the TackGPS dashboard to view the new device after the new device setup notification is sent to TackGPS App.

2. Setting up your Tack GPS

2.1. To enter the device settings page tap on the icon shown beside each device:

2.2. At the device setting page, the tracking mode settings may be changed:

2.3. To enter advanced settings, tap on the settings wheel located at the top right corner

2.4. At the device advanced menu, safe zones may be added by pressing on the “+” icon.

2.5. Safe zone creation screen: Tap 4 points on the map, give the safe zone a name and hit “Save”.

2.6. Hit “Save” again at the device menu page screen. Up to 4 safe zones may be added for each Tack device.

2.7. After the safe zone is added, TackGPS App will received a notification whenever the device enters or leaves the designated safe zones.

2.8. On demand location alerts can also be sent from the device by pressing the power button twice. The green led lights will come on to indicate on demand alerts being sent.

2.9. Notification alerts will also be sent to the TackGPS app whenever on demand location alerts are triggered on the device.

3. Sending location to Google

4. Subscribing to Tack Connect

5. Updating Tack GPS firmware

6. Technical Specifications

Dimensions (W x H x D) 47 x 37 x 17mm
Product Weight 30g
Rechargeable battery via USB C (Cable Included) Lithium-ion Polymer (capacity: 750mAh)
Works on latest Mobile IoT Network: 4G LTE-M/NB IoT
Wireless Communication Bluetooth
Outdoor Positioning GPS (1575.42 MHz )
Indoor Positioning Wifi Positioning – 802.11 n (2.4 GHz) – Receiver Only
Motion Detection Tri-Axis digital accelerometer
Waterproof Water and dust resistant
Integrated SIM in device Roaming unlimited data plan*
Please refer to www.tackgps.app/support for the current supported list of roaming countries.

7. Troubleshooting & Support

7.1. What countries are supported at launch and how do I know if I have IoT coverage in my area.
At Launch, Tack GPS is supported in the following countries with the following service providers:

USA – AT&T Wireless, T-Mobile USA
Germany – Deutsche Telekom, Vodafone, Telefónica O2
United Kingdom – O2
Australia – Telstra
Austria – Magenta (Deutsche Telekom)
Belgium – Orange
Canada – Telus, Bell
Denmark – Telenor, Telia Mobile
France – Orange
Finland – DNA, TeliaSonera
Japan – Softbank, NTT Docomo
Netherlands – KPN Telecom, Vodafone Libertel, T-Mobile Netherlands
New Zealand – Vodafone, Spark
Norway – Telenor Mobile, TeliaSonera Norge
Poland – Orange Polska
Romania – Orange Romania
Spain – Orange España
Singapore – Singtel Mobile
South Korea – KT
Sweden – Telia Mobile
Switzerland – Swisscom
Taiwan – Chunghwa
Thailand – AIS
Turkey – Turkcell
Argentina – Movistar Argentina
Brazil – Vivo
Colombia – Telefónica Colombia
Estonia – Elisa
Latvia – Latvian Mobile
Luxembourg – Post Luxembourg, Orange Luxembourg
Mexico – AT&T Mexico, TelCel

For the up to date list of supported roaming countries, please visit www.tackgps.app/support

7.2. My Tack GPS LED does not lit up when I press the power button

This means that the battery is totally drained. Please charge the device. The Red LED will come on when charging and turn green when battery is fully charged.
Once the battery is fully charged, please press the power button once to turn on the device again.

7.3. My Tack GPS LED is blinking Red. What is happening?

This is an induction that the network connection has failed, i.e. there is no network coverage/reception at the particular location where the Tack GPS LED blinks Red.
To retry, press the power button once after the blinking Red light stops to start a new on-demand location update to check if the network connection error is an intermittent issue.
You can also check with the operator providing the IoT connectivity in your country (Refer to FAQ at www.tackgps.app/support)

7.4. The tracking mode on the app is flashing after I change tracking mode. What does this mean?

The flashing on previous tracking mode indicates that the new tracking mode is being changed and will take effect within 10 mins. Once the new tracking mode is changed. The flashing will stop.

7.5. My Tack GPS LED is lit with a solid Red. What does this mean?

If the USB-C cable is connected to power source and device is charging. This is completely normal. Red light will turn to green once charging is completed.
If the device is not charging when RED solid light comes on, restart the device by powering off the device.
To restart the device, hold on to the power button for 10 secs until LED goes off, then single press on the power button to turn on the device again. If the Red light does not come on again, you may use the device normally.

7.6. My Tack does not update location on 10 mins interval on Active mode or 2 mins interval in Emergency mode. Why Is that?

The Tack GPS has a built in smart algorithm to determine if the device has moved from the last position before sending a new location report. If the algorithm determines that the device’s last location has not changed, it does not trigger a new location update, even in emergency mode.
In Active mode when the device’s location is not changed, the updates will be once every 2 hours. In Normal mode when the device’s location is not changed, the updates will be once every 4 hours.
This is a power saving feature that will ensure the device battery lasts as long as possible especially in times of lost. For more information, please refer to this video guide.

Note: During the emergency operating mode with the most frequent transmission cycle, this device connects to the LTE network once every 2 mins to send data, each data transmission takes about 4.5 secs.

FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.

FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.

Compliance with 2014/53/EU Radio Equipment Directive (RED)
In accordance with Article 10.8(a) and 10.8(b) of the RED, the following table provides information on the frequency bands used and the maximum RF transmit power of the product for sale in the EU:

RF Exposure Information (SAR)
This equipment complies with CE radiation exposure limits set forth for an uncontrolled environment