Tack One Private TK20 Track GPS Location Tracker User Manual

GPS
User Manual and Troubleshooting Guide

Activate your Tack GPS

1.1. Sign up for a new account Note: i. Password should be at least 8 characters and consist of alphanumeric with upper and lowercase only.

1.2. Login to your new account

1.3. Click on the “4– icon to add your new device

1.4. Click on the QR code icon to scan the QR code at the back of the device or enter the device serial number. Choose your Avatar & enter device nickname

1.5. Single click on the button to turn on the Tack device. After the blue led blinks for 10 secs. the green led will come on and loT network searching will start.
1.6. Once the loT network search is done, a notification will be sent to TackGPS App and the newly added device will appear on the TackGPS dashboard.
1.7. If the device does not show up on the TackGPS app after the green LED light goes off, click twice on the power button to restart the network search. Green light will come on again to indicate network search is restarted

It may take up to 2-3 network searches for Tack to acquire the network the first time.
1.8. When adding multiple devices, please hit the refresh button on the TackGPS dashboard to view the new device after the new device setup notification is sent to TackGPS App.

**

**Setting up your Tack GPS

2.1. To enter the device settings page tap on the icon shown beside each device:
2.2. At the device setting page. the
i. Tracking Mode corner
ii. Emergency Mode – On/Off
2.3. To enter advanced settings, tap on the following settings that may be changed: settings wheel located at the top right

Hint: Click on the info buttons beside the mode settings to find out how they work
2.4.At the device advanced menu, safe zones may be added by pressing on the “+” icon. Up to 4 safe zones may be added for each Tack device

2.5. Safe zone creation screen:

2.6. After the safe zone is added. TackGPS App will receive a notification whenever the device enters or leaves the designated safe zones.

2.7. On-demand location alerts can also be sent from the device by pressing the power button twice. The green led lights will come on to indicate on- demand alerts being sent.
2.8. Notification alerts will also be sent to the TackGPS app whenever on- demand location alerts are triggered on the device.

Subscribing to Tack Connect

3.1. On the dashboard, tap on the menu bar on the top right-hand corner
3.2.Tap on Subscription Management
3.3.Tap on Subscribe button against the from the drop-down selection device to which you wish to subscribe

Updating Tack GPS firmware

Note:
i. Bluetooth on phone must be turned on.
ii. Wifi (2.40Hz only) or phone hotspot is required to download the firmware.
4.1. When there is a new firmware update for the Tack GPS device, the user will be notified via a red icon beside the device setting icon. Tap on the icon.
4.2.Tap on the advance settings wheel at
4.3. Tap on Software Updates the device menu.

4.4.Power off the device by long-pressing the power button for10 secs. Tack GPS is powered off after the blue LED goes off completely.
4.5.Single press the power button to power up the device again. LED will start blinking blue.
4.6. While the blue LED is blinking, tap on the update button to initiate a firmware update for a Tack GPS device.
A dialogue box will appear to enable Bluetooth if Bluetooth is not turned on.

4.7. Scan of WiFi networks will start and a list of WiFi (2.40Hz only) will be displayed.
4.8.Tap on your WiFi network and enter the password to connect.
4 9.0nce WiFi is connected, the firmware update will start. A notification message will be sent to the app when the firmware update is completed.

Technical Specifications

• Dimensions (W x H x D)
  47 x 37 x 17nnm

• Product Weight
  30g

• Rechargeable battery via USB C (Cable Included)
  Lithium-ion Polymer (capacity. 750mAh)

• Works on latest Mobile loT Network:
  4G LTE-M

• Wireless Communication
  Bluetooth

• Outdoor Positioning
  GPS (1575.42 MHz)

• Indoor Positioning
  Wifi Positioning – 802.11 n (2.4 GHz).

• Motion Detection
  Tri-Axis digital accelerometer

• Waterproof
  I P6x

• Integrated SIM in device
  Roaming unlimited data plan*

• Please refer to www.tackaps.app/support for the currently supported list of roaming countries.

Troubleshooting & Support

6.1. What countries are supported at launch and how do I know if I have loT coverage in my area.

• At Launch. Tack GPS is supported in the following countries with the following service providers:

1. USA – AT &T Wireless T-Mobile the USA
2. Germany – Deutsche Telekom. Vodafone Telefonica 02
3. United Kingdom -Q2
4. Australia – Telstra
5. Austria – Magenta (Deutsche Telekom)
6. Belgium – Orange
7. Canada – Telus Bell
8. Denmark – Telia Mobile
9. France – Orange
10. Finland – TeliaSonera
11. Japan – __ NTT Docomo
12. Netherlands – KPN Telecom. Vodafone LiberteLT-Mobile Netherlands
13. New Zealand – Spark
14. Norway – Telenor TeliaSonera Norge
15. Poland – Orange Polska
16. Romania – Orange Romania
17. Spain – Orange Espana
18. Singapore – Singtel Mobile
19. South Korea – KT
20. Sweden – Telia Mobile
21. Switzerland – Swisscom
22. Taiwan – Chunghwa
23. Thailand – AIS
24. Turkey – Turkcell
25. Argentina – Movistar Argentina
26. Brazil-Vivo
27. Colombia -Telefonica Colombia
28. Estonia – Elisa
29. Latvia – Latvian Mobile
30. Luxembourg – Post Luxembourg. Orange Luxembourg
31. Mexico – AT&T Mexico TelCel

Currently. there are already about 155 countries with Mobile loT Network coverage worldwide and we working hard to bring Tack GPS Connect service to you in all these countries – you can view them here.
For the up-to-date list of supported roaming countries, please visit www.tackgps.app/support

6.2. My Tack GPS LED is blinking Red. What is happening?
This is an indication that the network connection has failed. It could be that there is no network coverage/cell tower reception in the particular location where the Tack GPS LED blinks Red.
To retry. Press the power button twice to start a new on-demand location update to check if the network connection error is an intermittent issue. You many also repeat this verification when your Tack device is in a new location.
You can also check with the operator providing the loT connectivity in your country (Refer to the FAQ at www.tackqps.app/support)
6.3. My Tack GPS LED is lit with a solid Red. What does this mean?
If the USB-C cable is connected to the power source and the device is charging. This is completely normal. The red light will turn green once charging is completed.
If the device is not charging when RED solid light comes on. restart the device by powering off the device.
To restart the device. hold on to the power button for 8-10 secs until LED goes off, then single press on the power button to turn on the device again. If the Red light does not come on again, you may use the device normally.
For more information. please contact us at [email protected]
Note: Durin the emery operation mode with the freest s sent transmission c to send data. Each data transmission takes about 5 secs. cle this device connects to the LTE network once every 2 mins to

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device. pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates. uses and can radiate radio frequency energy and. if not installed and used in accordance with the instructions. may cause harmful interference to radio communications. However. there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception. which can be determined by turning the equipment off and on. the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. and (2) this device must accept any interference received. including interference that may cause undesired operation. This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.

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