Tack GPS Light Weight GPS Tracker User Manual

User Manual and Troubleshooting Guide

Tack GPS User Manual

1. Activate your Tack GPS

1.1. Sign up for a new account

Note:
i. Password should be at least 8 characters and consists of alphanumeric with upper and lowercase only,

1.2. Login to your new account

1.3. Click on the “+” icon to add your new device

1.4. Click on the QR code icon to scan the QR code at the back of the device or enter the device serial number. Choose your Avatar & enter device nickname

1.5. Single click on the button to turn on the Tack device. After the blue led blinks for 10 secs, the green led will come on and IoT network searching will start.

1.6. Once IoT network search is done, a notification will be sent to TackGPS App and the newly added device will appear on the TackGPS dashboard.

1.7. If the device does not show up on the TackGPS app after green LED light goes off, click twice on the power button to restart the network search. Green light will come on again to indicate network search is restarted

It may take up to 2-3 network searches for Tack to acquire the network on the first time.

1.8. When adding multiple devices, please hit refresh button on the TackGPS dashboard to view the new device after the new device setup notification is sent to TackGPS App.

2. Setting up your Tack GPS

2.1. To enter the device settings page tap on the icon shown beside each device:

2.2.At the device setting page, the following settings may be changed:
i. Tracking Mode
ii. Emergency Mode – On/Off

Hint: Click on the info buttons beside the mode settings to find out how they work

2.3. To enter advanced settings, tap on the settings wheel located at the top right corner

2.4.At the device advanced menu, safe zones may be added by pressing on the “+” icon. Up to 4 safe zones may be added for each Tack devices

Up to 4 safe zones may be added for each Tack devices

2.5.Safe zone creation screen:

2.6.After the safe zone is added, TackGPS App will received a notification whenever the device enters or leaves the designated safe zones.

2.7. On demand location alerts can also be sent from the device by pressing the power button twice. The green led lights will come on to indicate on demand alerts being sent.

2.8.Notification alerts will also be sent to the TackGPS app whenever on demand location alerts are triggered on the device.

3. Subscribing to Tack Connect

3.1. On the dashboard, tap on the menu bar on the top right hand corner

3.2. Tap on Subscription Management from the drop down selection

3.3. Tap on Subscribe button against the device which you wish to subscribe

4. Updating Tack GPS firmware

Note:
i. Bluetooth on phone must be turned on.
ii. Wifi (2,4GHz only) or phone hotspot is required to download the firmware.

4.1. When there is a new firmware update for the Tack GPS device, user will be notified via a red icon beside the device setting icon. Tap on the icon.

4.2.Tap on the advance settings wheel at the device menu.

4.3. Tap on Software Update

4.4.Power off the device by long pressing power button for 10 secs. Tack GPS is powered off after blue LED goes off completely.

1. Hold for 10 secs

4.5.Single press on power button to power up the device again. LED will start blinking blue.

4.6.While blue LED is blinking, tap on update button to initiate firmware update for Tack GPS device.

A dialogue box will appear to enable Bluetooth if Bluetooth is not turned on.

4.7.Scan of WiFi networks will start and list of WiFi (2,4GHz only) will be displayed.

4.8.Tap on your WiFi network and enter the password to connect.

4.9.Once WiFi is connected, firmware update will start. A notification message will be sent to the app when firmware update is completed.

5. Technical Specifications

Dimensions (W x H x D)
47 x 37 x 17mm

Product Weight
30g

Rechargeable battery via USB C (Cable Included)
Lithium-ion Polymer (capacity: 750mAh)

Works on latest Mobile IoT Network:
4G LTE-M

Wireless Communication
Bluetooth v4.2 BR/EDR and BLE compliant

Outdoor Positioning
GPS (1575.42 MHz )

Indoor Positioning
Wifi Positioning – 802.11 n (2.4 GHz),

Motion Detection
Tri-Axis digital accelerometer

Waterproof
IP6x

Integrated SIM in device
**Roaming unlimited data plan***

• Please refer to www.tackgps.app/support for the current supported list of roaming countries.

6. Troubleshooting & Support

6.1. What countries are supported at launch and how do I know if I have IoT coverage in my area.

At Launch, Tack GPS is supported in the following countries with the following service providers:

1. USA – AT&T Wireless, T-Mobile USA
2. Germany – Deutsche Telekom, Vodafone, Telefónica O2
3. United Kingdom – O2
4. Australia – Telstra
5. Austria – Magenta (Deutsche Telekom)
6. Belgium – Orange
7. Canada – Telus, Bell
8. Denmark – Telenor, Telia Mobile
9. France – Orange
10. Finland – DNA, TeliaSonera
11. Japan – Softbank, NTT Docomo
12. Netherlands – KPN Telecom, Vodafone Libertel, T-Mobile Netherlands
13. New Zealand – Vodafone, Spark
14. Norway – Telenor Mobile, TeliaSonera Norge
15. Poland – Orange Polska
16. Romania – Orange Romania
17. Spain – Orange España
18. Singapore – Singtel Mobile
19. South Korea – KT
20. Sweden – Telia Mobile
21. Switzerland – Swisscom
22. Taiwan – Chunghwa
23. Thailand – AIS
24. Turkey – Turkcell
25. Argentina – Movistar Argentina
26. Brazil – Vivo
27. Colombia – Telefónica Colombia
28. Estonia – Elisa
29. Latvia – Latvian Mobile
30. Luxembourg – Post Luxembourg, Orange Luxembourg
31. Mexico – AT&T Mexico, TelCel

Currently, there are already about 155 countries with Mobile IoT Network coverage world wide and we working hard to bring Tack GPS Connect service to you in all these countries – you can view them here.

For the up to date list of supported roaming countries, please visit www.tackgps.app/support

6.2.My Tack GPS LED is blinking Red. What is happening?

This is an indiction that the network connection has failed. It could be that there is no network coverage/cell tower reception in the particular location where the Tack GPS LED blinks Red.

To retry, press the power button twice to start a new on-demand location update to check if the network connection error is an intermittent issue. You many also repeat this verification when your Tack device is in a new location.

You can also check with the operator providing the IoT connectivity in your country (Refer to 5.1 or FAQ at www.tackgps.app/support)

6.3.My Tack GPS LED is lit with a solid Red. What does this mean?

If the USB-C cable is connected to power source and device is charging. This is completely normal. Red light will turn to green once charging is completed.

If the device is not charging when RED solid light comes on, restart the device by powering off the device.

To restart the device, hold on to the power button for 8-10 secs until LED goes off, then single press on the power button to turn on the device again. If the Red light does not come on again, you may use the device normally.

For more information, please contact us at service@tackgps.app

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