Tack GPS TK-20 GPS Location Tracker User Manual

: June 6, 2024
: Tack GPS

Table of Contents

Activate your Tack GPS
Setting up your Tack GPS
Subscribing to Tack Connect
Updating Tack GPS firmware
Technical Specifications
Troubleshooting & Support
FCC Interference Statement
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

User Manual and Troubleshooting Guide

Tack GPS User Manual

Activate your Tack GPS

1.1. Sign up for a new account
Note: i. Password should be at least 8 characters and consists of alphanumeric with upper and lowercase only, no special characters
1.2. Login to your new account
1.3. Click on the “+” icon to add your new device

1.4. Click on the QR code icon to scan the QR code at the back of the device or enter the device serial number. Choose your Avatar & enter device nickname
1.5. Single click on the button to turn on the Tack device. After the blue led blinks for 10 secs, the green led will come on and IoT network searching will start.
1.6. Once the IoT network search is done, a notification will be sent to TackGPS App and the newly added device will appear on the TackGPS dashboard.

1.7. If the device does not show up on the TackGPS app after the green LED light goes off, click twice on the power button to restart the network search. Green light will come on again to indicate network search is restarted

It may take up to 2-3 network searches for Tack to acquire the network on the first time.
1.8. When adding multiple devices, please hit the refresh button on the TackGPS dashboard to view the new device after the new device setup notification is sent to TackGPS App.

Setting up your Tack GPS

2.1. To enter the device settings page tap on the icon shown beside each device:
2.2. At the device setting page, the following settings may be changed:
i. Tracking Mode
ii. Emergency Mode – On/Off
2.3. To enter advanced settings, tap on the settings wheel located at the top right corner

2.4. At the device advanced menu, safe zones may be added by pressing on the “+” icon. Up to 4 safe zones may be added for each Tack device
2.5. Safe zone creation screen:
2.6. After the safe zone is added, TackGPS App will receive a notification whenever the device enters or leaves the designated safe zones.

2.7. On-demand location alerts can also be sent from the device by pressing the power button twice. The green led lights will come on to indicate on- demand alerts being sent. 2.8. Notification alerts will also be sent to the TackGPS app whenever on-demand location alerts are triggered on the device.

Subscribing to Tack Connect

3.1. On the dashboard, tap on the menu bar on the top right-hand corner
3.2. Tap on Subscription Management from the drop-down selection
3.3. Tap on Subscribe button against the device to which you wish to subscribe

Updating Tack GPS firmware

Note:
i. Bluetooth on phone must be turned on.
ii. A wifi (2,4GHz only) or phone hotspot is required to download the firmware.
4.1. When there is a new firmware update for the Tack GPS device, the user will be notified via a red icon beside the device setting icon. Tap on the icon.
4.2. Tap on the advance settings wheel at the device menu.
4.3. Tap on Software Update 4.4.Power off the device by long-pressing the power button for 10 secs. Tack GPS is powered off after the blue LED goes off completely.
4.5.Single press on the power button to power up the device again. LED will start blinking blue. 4.6. While the blue LED is blinking, tap on the update button to initiate firmware update for a Tack GPS device.

A dialogue box will appear to enable Bluetooth if Bluetooth is not turned on.
4.7. Scan of WiFi networks will start and list of WiFi (2,4GHz only) will be displayed.
4.8.Tap on your WiFi network and enter the password to connect.
4.9. Once WiFi is connected, the firmware update will start. A notification message will be sent to the app when the firmware update is completed.

Technical Specifications

Dimensions
(W x H x D) 47 x 37 x 17mm
Product Weight
30g
Rechargeable battery via USB C (Cable Included)
Lithium-ion Polymer (capacity: 750mAh)
Works on latest Mobile IoT Network:
4G LTE-M/NB IoT
Wireless Communication
Bluetooth
Outdoor
Positioning GPS (1575.42 MHz )
Indoor Positioning
Wifi Positioning – 802.11 n (2.4 GHz) – Receiver Only
Motion Detection
Tri-Axis digital accelerometer
Waterproof
Water and dust resistant
Integrated SIM in device
Roaming unlimited data plan
- Please refer to www.backups.app/support for the currently supported list of roaming countries.

Troubleshooting & Support

6.1. What countries are supported at launch and how do I know if I have IoT coverage in my area.
At Launch, Track GPS is supported in the following countries with the following service providers:

USA – AT&T Wireless, T-Mobile USA
Germany – Deutsche Telekom, Vodafone, Telefónica O2
United Kingdom – O2
Australia – Telstra
Austria – Magenta (Deutsche Telekom)
Belgium – Orange
Canada – Telus, Bell
Denmark – Telenor, Telia Mobil
France – Orange
Finland – DNA, TeliaSonera
Japan – Softbank, NTT Docomo
Netherlands – KPN Telecom, Vodafone Libertel, T-Mobile Netherlands
New Zealand – Vodafone, Spark
Norway – Telenor Mobile, TeliaSonera Norge
Poland – Orange Polska
Romania – Orange Romania
Spain – Orange España
Singapore – Singtel Mobile
South Korea – KT
Sweden – Telia Mobile
Switzerland – Swisscom
Taiwan – Chunghwa
Thailand – AIS
Turkey – Turkcell
Argentina – Movistar Argentina
Brazil – Vivo
Colombia – Telefónica Colombia
Estonia – Elisa
Latvia – Latvian Mobile
Luxembourg – Post Luxembourg, Orange Luxembourg
Mexico – AT&T Mexico, TelCel

Currently, there are already about 155 countries with Mobile IoT Network coverage worldwide, and we working hard to bring Tack GPS Connect service to you in all these countries – you can view them here.
For the up-to-date list of supported roaming countries, please visit www. backups.app/support
6.2. My Tack GPS LED is blinking Red. What is happening?

This is an indication that the network connection has failed. It could be that there is no network coverage/cell tower reception in the particular location where the Tack GPS LED blinks Red.
To retry, press the power button twice to start a new ondemand location update to check if the network connection error is an intermittent issue. You may also repeat this verification when your Tack device is in a new location.
You can also check with the operator providing the IoT connectivity in your country (Refer to the FAQ at www.backups.app/support))

6.3. The tracking mode on the app is flashing after I change the tracking mode. What does this mean?

The flashing on the previous tracking mode indicates that the new tracking mode is being changed and will take effect within 10 mins. Once the new tracking mode is changed. The flashing will stop.

6.4. My Tack GPS LED is lit with a solid Red. What does this mean?

If the USB-C cable is connected to the power source and the device is charging. This is completely normal. The red light will turn green once charging is completed.
If the device is not charging when the RED solid light comes on, restart the device by powering off the device.
To restart the device, hold on to the power button for 8-10 secs until LED goes off, then single press on the power button to turn on the device again. If the Red light does not come on again, you may use the device normally.

6.5. My Tack GPS does not update location on 10 mins intervals on Active mode or 2 mins intervals in Emergency mode. Why Is that?

The TackGPS has a built-in smart algorithm to determine if the device has moved from the last position before the location report is being sent. If the algorithm determines that the device location has not been changed, it does not trigger a new location update, even in emergency mode.
This is a power-saving feature that will ensure the device battery lasts as long as possible, especially in times of loss.
For more information, please contact us at service@tackgps.app

Note: During the emergency operating mode with the most frequent transmission cycle, this device connects to the LTE network once every 2 mins to send data, each data transmission takes about 4.5 secs.

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

FCC Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
Compliance with 2014/53/EU Radio Equipment Directive (RED)
In accordance with Article 10.8(a) and 10.8(b) of the RED, the following table provides information on the frequency bands used and the maximum RF transmit power of the product for sale in the EU:

Frequency Range (MHz)	Max. Transmit Power (dBm)
Bluetooth; 2.4 GHz	4.77
WWAN 4G LTE-Cat M1: Band 1	26.93
WWAN 4G LTE-Cat M1: Band 3	24.99
WWAN 4G LTE-Cat M1: Band 8	22.46
WWAN 4G LTE-Cat M1: Band 20	20.68
WWAN 4G LTE-Cat M1: Band 28	21.53