Tack TK-20 GPS Location Tracker User Manual

: June 4, 2024
: Tack

Table of Contents

Tack TK-20 GPS Location Tracker
Activate your Tack GPS
Setting up your Tack GPS
Sending location to Google
Updating Tack GPS firmware
Technical Specifications
Troubleshooting & Support
FCC Interference Statement
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Tack TK-20 GPS Location Tracker

Activate your Tack GPS

Sign up for a new account
Login to your new account
Click on the “+” icon to add your new device
Click on the QR code icon to scan the QR code at the back of the device or enter the device serial number. Choose your Avatar & enter device nickname
Single click on the button to turn on the Tack device. After the blue led blinks for 10 secs, the green led will come on and IoT network searching will start.
Once IoT network search is done, a notification will be sent to TackGPS App and the newly added device will appear on the TackGPS dashboard.
If the device does not show up on the TackGPS app after green LED light goes off, click twice on the power button to restart the network search. Green light will come on again to indicate network search is restarted
When adding multiple devices, please hit refresh button on the TackGPS dashboard to view the new device after the new device setup notification is sent to TackGPS App.

Setting up your Tack GPS

To enter the device settings page tap on the icon shown beside each device:
At the device setting page, the tracking mode settings may be changed:
- Standard Mode – 1 hourly update
- Active Mode – 10 minutes update
- Power Saving Mode – 4 hourly update
- Emergency Mode – 2 minutes update
Hint: Click on the info button beside the mode setting to find out how they work To enter advanced settings, tap on the settings wheel located at the top right corner
Note:
During the mode change, the new setting mode will start flashing and stop once mode change is completed, At the device advanced menu, safezones may be added by pressing on the “+” icon.
.Safe zone creation screen: Tap 4 points on the map, give the safe zone a name and hit “Save”.
Hit “Save” again at the device menu page screen. Up to 4 safe zones may be added for each Tack device.
After the safe zone is added, TackGPS App will received a notification whenever the device enters or leaves the designated safe zones.
On demand location alerts can also be sent from the device by pressing the power button twice. The green led lights will come on to indicate on demand alerts being sent.
Notification alerts will also be sent to the TackGPS app whenever on demand location alerts are triggered on the device. C

Sending location to Google

On the device menu, tap on the dotted circle on the top right-hand corner
Tap on timer icon too see the past location timestamps.
Select the particular timestamp which you want to view on the map.
Tap on the timestamp to send the GPS coordinates to google and navigate to the location app using google app.

Subscribing to Tack Connect

On the dashboard, tap on the menu bar on the top right hand corner Tap on Subscription Management from the drop down selection Tap on Subscribe button against thedevice which you wish to subscribe

Updating Tack GPS firmware

Bluetooth on phone must be turned on.
Wifi (2,4GHz only) or phone hotspot is required to download the firmware. When there is a new firmware update for the Tack GPS device, user will be notified via a red icon beside the device setting icon. Tap on the icon.
Tap on the advance settings wheel at the device menu.
Tap on Software Update
Power off the device by long pressing power button for 10 secs. Tack GPS is powered off after blue LED goes off completely.
Single press on power button to power up the device again. LED will start blinking blue.
While blue LED is blinking, tap on update button to initiate firmware update for Tack GPS device.
A dialogue box will appear to enable Bluetooth if Bluetooth is not turned on. Scan of WiFi networks will start and list of WiFi (2,4GHz only) will be displayed. .Tap on your WiFi network and enterthe password to connect. Once WiFi is connected, firmware update will start. A notification message will be sent to the app when firmware update is completed.

Technical Specifications

Dimensions (W x H x D) 47 x 37 x 17mm
Product Weight 30g
Rechargeable battery via USB C (Cable Included) Lithium-ion Polymer (capacity: 750mAh)
Works on latest Mobile IoT Network: 4G LTE-M/NB IoT
Wireless Communication
Bluetooth
Outdoor Positioning
GPS (1575.42 MHz )
Indoor Positioning
Wifi Positioning – 802.11 n (2.4 GHz) – Receiver Only
Motion Detection
Tri-Axis digital accelerometer
Waterproof
Water and dust resistant
Integrated SIM in device
Roaming unlimited data plan*

Troubleshooting & Support

What countries are supported at launch and how do I know if I have IoT coverage in my area. At Launch, Tack GPS is supported in the following countries with the following service providers:

USA – AT&T Wireless, T-Mobile USA
Germany – Deutsche Telekom, Vodafone, Telefónica O2
United Kingdom – O2
Australia – Telstra
Austria – Magenta (Deutsche Telekom)
Belgium – Orange
Canada – Telus, Bell
Denmark – Telenor, Telia Mobile
France – Orange
Finland – DNA, TeliaSonera
Japan – Softbank, NTT Docomo
Netherlands – KPN Telecom, Vodafone Libertel, T-Mobile Netherlands
New Zealand – Vodafone, Spark
Norway – Telenor Mobile, TeliaSonera Norge
Poland – Orange Polska
Romania – Orange Romania
Spain – Orange España
Singapore – Singtel Mobile
South Korea – KT
Sweden – Telia Mobile
Switzerland – Swisscom
Taiwan – Chunghwa
Thailand – AIS
TURey – Turkcell
Argentina – Movistar Argentina
Brazil – Vivo
Colombia – Telefónica Colombia
Estonia – Elisa
Latvia – Latvian Mobile
Luxembourg – Post Luxembourg, Orange Luxembourg
Mexico – AT&T Mexico, TelCel

My Tack GPS LED does not lit up when I press the power button

This means that the battery is totally drained. Please charge the device. The Red LED will come on when charging and turn green when battery is fully charged.
Once the battery is fully charged, please press the power button once to turn on the device again.
This is an indiction that the network connection has failed, i.e. there is no network coverage/reception at the particular location where the Tack GPS LED blinks Red.
To retry, press the power button once after the blinking Red light stops to start a new on-demand location update to check if the network connection error is an intermittent issue.
You can also check with the operator providing the IoT connectivity in your country (Refer to FAQ at
www.tackgps.app/support))
tracking mode. What does this mean?
The flashing on previous tracking mode indicates that the new tracking mode is being changed and will take effect within 10 mins. Once the new tracking mode is changed.
The flashing will stop.
If the USB-C cable is connected to power source and device is charging. This is completely normal. Red light will turn to green once charging is completed.
If the device is not charging when RED solid light comes on, restart the device by powering off the device.
To restart the device, hold on to the power button for 10 secs until LED goes off, then single press on the power button to turn on the device again. If the Red light does not come on again, you may use the device normally.
Active mode or 2 mins interval in Emergency mode. Why Is that?
The TackGPS has a built in smart algorithm to determine if the device has moved from the last position before the location report is being sent. If the algorithm determines that the device location has not been changed, it does not trigger a new location update, even in emergency mode.
This is a power saving feature that will ensure the device battery lasts as long as possible especially in times of lost.

Note: During the emergency operating mode with the most frequent transmission cycle, this device connects to the LTE network once every 2 mins to send data, each data transmission takes about 4.5 secs.

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer-ence in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communi-cations. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interfer-ence to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the inter- ference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

FCC Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation. This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.

FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.

Compliance with 2014/53/EU Radio Equipment Directive (RED)
In accordance with Article 10.8(a) and 10.8(b) of the RED, the following table provides information on the frequency bands used and the maxi-mum RF transmit power of the product for sale in the EU:

RF Exposure Information (SAR)
This equipment complies with CE radiation exposure limits set forth for an uncontrolled environment