PAX Q25S PoS Terminal User Guide

PAX Q25S PoS Terminal

Contents Checklist

Please check the components after unpacking. If any one of them is missing, or if there is a page missing from the product manual, etc., please contact the dealer.

Product Description

Instruction

Q25 connects to a POS or an ECR by a communication cable for entering passwords, tapping a contactless card, swiping a magstripe card, inserting a smart card or reading a 1D/D code during the transaction process. To use it correctly, you should refer to the following instructions:

1. Power Connections

2. Power can be supplied to the Q25 by connecting the AC power adapter to the communication cable, as in the case of RS232 or USB configurations, or via a powered USB cable where the connected POS terminal provides the power.

3. Power can also be supplied to the Q25 by connecting the AC power adapter to the USB port.

4. Reset
   Q25 provides two levels resets:

5. When the application is down, press and hold the ‘X’ button for 3 seconds, and confirm on the LCD screen, the operation system and application will reset.

6. When the operation system is down, please disconnect the power from the device and connect to power on again to restart the device.

7. Communication cable

8. Remove the back cover (At the bottom of the terminal).

9. Put the communication cable head to the 2×7 pin interface.

10. SAM Card

11. Remove the back cover (At the bottom of the terminal).

12. Insert the SAM card to the corresponding card slot.

13. IC card reader
    To use the IC card reader, put IC card chip side upward, push in IC card slot and to the bottom.

14. Contactless card reader
    To use the contactless card reader, tap the contactless card on the LCD screen area of the Q25, indicated by the universal contactless icon on the screen, when prompted.

15. 1D/2D code reader
    To use the 1D/2D code reader, put the 1D/2D code toward the top center area of the LCD.

16. Electronic signature
    Q25 supports electronic signature in touch screen configuration. Please be sure to use the finger to sign, and do not use metal or sharp objects to operate the touch screen, so as not to damage the touch screen.

17. Audio Jack
    If required, a visually disabled person can connect a headphone to the terminal for audio prompting if the terminal applications support this using the 3.5mm output audio jack.

18. USB device connection selection
    Both the 2×7 pin communication port and the USB port of Q25 support USB data connection to the ECR or POS system, andthe 2x7pin communication port is the default port for USB connection. The end users can make the selection in the system settings main menu and the settings will be valid after the system reset.
    Note : Only the USB C port supports download mode.

Privacy shield Instruction

Assembly privacy shield
As in the below photo, the left thumb pushes the tail of privacy outward, meantime, the right thumb presses down obliquely to the middle of the privacy shield

Disassembly privacy shield
In the below photo, two thumbs push the middle of the privacy shield inward together.

Installation and Usage Tips

1. Avoid putting the terminal in direct sunlight, high temperature, moist, or dusty environment.
2. Forbid non-professionals to repair the terminal.
3. Before inserting the card, please check the internal and around of IC card slot. when you find some suspicious objects, must report to the related administrator.
4. The terminal contains a button battery that is only used for safety purposes, which cannot make the POS machine work properly. The terminal can only be used on the desktop through the adapter, please be noted that it cannot be moved away from the desktop while using it.

Password Entering Tips

it is highly recommended to enter the password as the following ways:

1. Set up anti-peep shields. Enter a password with a shield by the structures of the cashier desk.
2. Place the POS terminal at an appropriate angle and make sure it is difficult to peer the password. For example, the POS was installed above the movable bracket.
3. In enter password perspective, avoid surrounding video surveillance.
4. Paste text instructions to remind the customers to shelter with their body or palm when entering a password.
5. Merchants can also choose other ways to protect the customer input password.

Important Safety Warning

1. Do not place the terminal in direct sunlight or in environments with excessively high temperatures, smoke, dust, or dampness.
2. We recommend you only use power adaptors supplied by Technology. If you must use 3″ third-party supplier accessories, please ensure specifications meet exactly those recommended for our products, which must comply with international and local regulations & standards. Non-compatible power supplies and chargers could cause fires or even explosions and will invalidate any product warranty.
3. When disposing of the device, or accessories, please do so responsibly and according to local regulations. These are not household waste items.
4. To avoid the risk of fire, please just connect the product to a power supply of which the output capability is less than 15W.

EU Declaration of Conformity

The full text of the EU Declaration of Conformity is available at the following internet address:
https://www.pax.com.cn/ProductCE/index.aspx

Quick Setup Guide

PAX reserves the right to change product specifications & material components at any time.
For the full version of the user manual, please find it in the link below: http://manual.pax.com.cn/ProHTML/20230928154740449.html

FCC Regulations

This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Certifications

The Q25 passed the following certifications:

• PCI PTS 6.,SRED
• EMV L1 & L2
• EMV CL L1
• Mastercard PayPass
• Visa PayWave
• American Express Expresspay
• Discover D-PAS
• JCB J/Speedy
• Interac Flash
• qUICS
• UL
• FCC
• IC
• СЕ
• RoHS
• TQM

Note : Product images shown may be different than the actual product received

PAX TECHNOLOGY LIMITED reserves the right to change product technology specifications without notifying.

PAX TECHNOLOGY LIMITED

• Manufacturer : PAX Computer Technology (Shenzhen) Co.,Ltd
• Address : 4/F, No.3 Building, Software Park, Second Central Science-Tech Road, High-Tech Industrial Park, Shenzhen, Guangdong, P.R.C.
• Tel : 0755-86169630
• Fax: 0755-86169634
• Website: http://www.pax.com.cn

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