aspire BEB046770 Comfimotion Activ Care Adjustable Bed User Manual

aspire BEB046770 Comfimotion Activ Care Adjustable Bed

Product Information

• Specifications
  • Max User Weight: 200kg (Long Single and King Single)
  • SWL for Bed: 250kg
  • Max User Weight: 310kg max for two people (Long Double and Queen)
  • SWL for Bed: 360kg

The Aspire ComfiMotion ACTIV Care Adjustable Bed is part of the ComfiMotion Collection, designed to enhance comfort, independence, and safety. It features multiple functions for easy adjustment and is constructed with premium materials for durability and luxury.

Product Usage Instructions

• Safety Precautions
  • Always position the bed at its lowest height when unattended to minimize the risk of patient falls.
  • Use a mattress of the appropriate size and type recommended by the manufacturer.
• Handset Operation
  • Refer to the user manual for detailed instructions on operating the handset to adjust the bed’s position for comfort.
• Castor Operation
  • Ensure smooth movement by operating the castors as instructed in the manual. Use caution when moving the bed to prevent accidents.
• Assembly Instructions
  • Follow the step-by-step assembly instructions provided in the manual to set up the adjustable bed correctly and securely.
• Storage & Movement
  • When storing or moving the bed, ensure all accessories are removed, and the bed is properly secured to prevent damage or injury.
• Cleaning
  • Use recommended cleaning methods and products to maintain the bed’s appearance and hygiene. Avoid harsh chemicals that may damage the materials.

FAQs

• Q: What should I do if the bed malfunctions?
  • A: Refer to the troubleshooting section in the user manual for guidance on resolving common issues. If problems persist, contact customer service for assistance.
• Q: Can I exceed the maximum weight limits specified?
  • A: It is crucial to adhere to the specified weight limits to ensure user safety and prevent damage to the bed. Exceeding these limits can result in accidents or equipment failure.

SYMBOLS USED IN THIS MANUAL

• WARNING! Indicates a potentially hazardous condition/situation. Failure to follow designated procedures can cause either personalinjury, component damage or malfunction. On the product, this icon is represented as a black symbol on a white triangle with a black border.
• ALWAYS! These actions should be performed as specified. Failure to perform mandatory actions can cause personal injury and/or equipment damage. On the product, this icon is represented as a white infinity symbol on a black dot with a white border.
• DO NOT! These actions are prohibited. These actions should not be performed at any time or in any circumstances. Performing a prohibited action can cause personal injury and/or equipment damage. On the product, this icon is represented as a white symbol with a black circle and black slash.

LONG SINGLE AND KING SINGLE

• MAXIMUM PATIENT WEIGHT
  • This weight represents the total maximum weight of a patient on the bed. This weight (200kg) should not be exceeded at any time.
• SAFE WORKING LOAD (SWL)
  • This weight represents the total maximum weight that the bed can carry, including patient, mattress, bedding, bed ends and accessories. This weight (250kg) should not be exceeded at any time.

LONG DOUBLE AND QUEEN

• MAXIMUM PATIENT WEIGHT
  • This weight represents the total maximum weight of a single patient or two patients combined on the bed. This weight (310kg) should not be exceeded at any time.
• SAFE WORKING LOAD (SWL)
  • This weight represents the total maximum weight that the bed can carry, including patient(s), mattress, bedding, bed ends and accessories. This weight (360kg) should not be exceeded at any time.

INTRODUCTION

Aspire ComfiMotion Adjustable Beds are equipped with functions and features engineered to enhance user comfort, independence and safety. Designed for easy, multi-positional operation, cleaning and serviceability, this luxurious adjustable bed collection uses premium quality materials and finishes.

• Floor line positioning significantly reduces the risk of falls from a bed.
• Night Assist: Luminous under-bed halo for safe entry and exit throughout the night.
• Box-on-Box Design facilitates easier entry and exit and allows true flush positioning of beds in companion or dual adjustable bed configurations.
• Massage: Relaxing vibration modes for personalised neck, shoulder and back relief.
• USB Charge: Connect and charge your devices conveniently.
• Press and Hold Safety Handset: Intuitive, large button interface enhances usability.
• Enclosed Frame Design: Ensures optimal positioning when getting into bed and safely covers the moving base platform.
• Personalised Positioning: Hand control allows users to find their perfect position to maximise comfort and relaxation.
• Personalised Exit Height allows a user to preset their bed exit height.
• Battery backup provides the user with confidence that the bed will still operate during a power outage.
• Smart Descent ensures user safety when lowering to the floor by intermittently stopping and then slowing down for the final descent.

SAFETY PRECAUTIONS

• This User Manual outlines the intended use of an Aspire ComfiMotion Adjustable Bed. This constitutes how to achieve full functionality, whilst maximising the safety and efficiency of carers and users alike.
• This User Manual must be read in its entirety, before operating the bed. The manual is designed to ensure that users are equipped with all the information required to competently and responsibly operate the bed and its accessories.
• It is recommended that the User Manual be kept in an easily accessible place for quick reference.
• If required Aidacare product specialists can provide additional training.
• All warnings and cautions within this manual should be strictly adhered to. Failure to do so could result in harm to the carer or user.
• Warnings highlighted throughout this manual identify possible hazards in procedures or conditions that if not followed correctly could result in serious injury or fatality.
• Cautions highlighted throughout this manual identify possible hazards in procedures or conditions, which if not followed correctly could result in equipment damage or failure.

GENERAL

• Electrical equipment can be hazardous if used incorrectly.
• The clinically qualified person responsible should consider the age, size and condition of the patient before using the bed and its accessories.
• The maximum safe working load of the Bed is 250kg (Long Single & King Single) or 360kg (Long Double & Queen) and includes the mass of the patient, mattress and any accessories fitted to the bed.
• The maximum suggested standard mattress thickness for use with ComfiMotion Beds is 240mm.
• The bed should only be used with approved accessories. Contact Aidacare for a full list of approved accessories.
• If a patient’s condition could lead to a possible entrapment the mattress support platform should be left in the flat position whilst unattended.
• To ensure the safe functioning of the bed electronics, the electronic system must be reset when any changes are made to it.
• Changes are defined as:
  • mains power is lost (power outage turned off/on, mains cable is unplugged
  • component cabling is disconnected from or connected to the control box or junction box
• To complete the reset procedure, refer to step 13 in section 6.2 Handset Operation.
• ALWAYS position the bed at its lowest height when unattended to minimise the risk of patient injury from falls when getting in and out of the bed.
• ALWAYS use a mattress of appropriate size and type. A range of suitable mattresses are also available from Aidacare.
• ALWAYS make sure that the user is safely positioned to avoid entrapment before operating the bed.
• ALWAYS ensure that carer and user limbs are free from potential entrapment areas before operating any functions.
• ALWAYS apply the brakes (if castors installed) when the bed is stationary.
• ALWAYS store the handset when not in use to avoid accidental operation of the bed’s functions.
• DO NOT use electrically operated beds in the presence of flammable gases.
• DO NOT use accessories that are not designed, or approved for use with ComfiMotion Beds.

SPECIFICATIONS & INCLUSIONS

ACTIV CARE ADJUSTABLE BED
Please ensure you have familiarised yourself with the critical information below.

STANDARD INCLUSIONS:

Overall Length x Width| Height Range| Recommended Mattress size (L X W X H)
---|---|---
Long Single BEB046740| 2030 x 920mm| 195-710mm| 2030 x 920 x 200-240mm
King Single BEB046750| 2030 x 1070mm| 2030 x 1070 x 200-240mm
Long Double BEB046760| 2030 x 1370mm| 2030 x 1370 x 200-240mm
Queen BEB046770| 2030 x 1520mm| 2030 x 1520 x 200-240mm

ACCESSORIES

A range of ComfiMotion Bed accessories are available. In addition to the below-listed accessories, Aidacare specialises in other complimentary products such as foam mattresses, pressure care surfaces, over-bed tables, side lockers and adjustable day chairs. Please contact Customer Service on 1300 133 120 for further information.

Warning: Do not use accessories that have not been designed for use with ComfiMotion Beds.

SETTING UP AND OPERATING THE HANDSET

• PLEASE READ THE CRITICAL INFORMATION BELOW:
  • Ensure the user, carer and/or equipment is positioned to avoid being trapped or crushed during bed adjustment.
  • Ensure the handset cord is not stretched excessively.
  • Ensure the handset and electrical leads cannot become entangled with moving parts of the bed.
  • DISCONNECT the power lead from the mains and stow before transporting the bed.
  • If the power lead shows any sign of damage, replace it immediately.

UNDERSTANDING THE RELEVANT HANDSET

ComfiMotion Beds are powered by five to six electric actuators, which are controlled by the Handset. Adjustment occurs only while a button is pressed. Adjustment will stop when the button is released, or the selection reaches the end of its range.

SETTING UP YOUR HANDSET(S)

NOTE: Handset cable is attached to the control box out of the factory; this guide is to assist if it becomes knocked or removed during assembly or if a replacement is needed.

1. Disconnect power to the bed by unplugging from the wall socket
2. Disconnect the battery backup from the bed by disconnecting the below plug from the control box
3. Wait 10 seconds for all power to deplete from the control box
4. Disconnect the existing handset(s) from the control box (if replacing) and attach your handset(s) to the ports shown overleaf
   • NOTE: only connect handsets in the configurations shown overleaf to avoid electronic system malfunction
5. Route the handset cable(s) carefully to the side of the bed that best suits the user/usage environment
6. Reconnect the battery backup
7. Reconnect the power plug to a wall socket
8. Wait 10 seconds
9. Conduct the Electronic System Reset procedure (see function 13 in section 6.2 Handset Operation) to ensure the software is calibrated to the new handset

LONG SINGLE AND KING SINGLE BEDS

LONG DOUBLE AND QUEEN BEDS

HANDSET OPERATION
STANDARD AND PARTNER HANDSETS

CASTOR OPERATION

TOTAL LOCKING CASTORS
Total locking castors are located at the foot end of the bed. The brakes need to be individually locked on both sides for improved safety and reduced bed movement.

1. To engage the brakes push down on the red pedal as shown below until the bed is locked in place.
2. To disengage the brakes pull up on the red pedal until the brake is unlocked.

PEDAL POSITIONS

DIRECTIONAL LOCKING CASTORS
Directional locking castors are located at the head of the bed.

1. To engage the directional lock, ensure the latch is pushed down and secured within the wheel.
2. To disengage the directional lock, pull up on the latch until unlocked.

ASSEMBLY INSTRUCTIONS

GETTING STARTED

• ComfiMotion Beds come securely packaged in a cardboard carton. Inside the carton, you will find the retainers and hand control safely secured underneath the bed frame.
• The entire bed is also wrapped for further protection.
• ComfiMotion Beds should arrive to you in pristine condition, ready for immediate assembly and installation.

TOOLS REQUIRED:

CARTON CONTENTS:

• 1 x ComfiMotion Bed
• 1 x Handset
• 1 x Headboard (Sold Separately)
• 8 x 75mm Locking Castors (mounted to bed frame)
• 4 x Side Mattress Retainers and Hardware
• 1 x Foot End Mattress Retainer

WARNING: ComfiMotion Beds are a large piece of equipment requiring special attention and careful handling at all times.

WARNING: When opening the carton, ensure it is done safely and carefully. DO NOT USE a box cutter or sharp implement down the centre of the carton as this may damage the product.

BEDS HOW TO UNPACK & INSTALL

• Beds
  • Long Single BEB046740
  • King Single BEB046750
  • Long Double BEB046760
  • Queen BEB046770

1. Remove the bed from the carton and position it on a flat surface or a Bed Moving Trolley for easy setup. Ensure the bed is placed TOP DOWN, so all components (hand control, retainers, castors & power cord) can be removed easily from the underside of the bed.
2. Using a box cutter, unhook all components from the base of the bed (retainers, power cord, hand control and castors).
3. Check handset is attached to the control box per section 6.1 Setting Up Your Handset(s). For Long Double and Queen beds only: check dummy plug is installed in the port shown.
4. Cut safety securing straps that hold the bed in place when in carton.
5. Turn bed FACE UP, secure 4 x mattress retainers (side) and 1 x mattress retainer (foot) in place by pushing into allocated slots. Finally, place the mattress onto the bed ensuring all mattress retainers hug the sides and footend.
6. Conduct a Factory Reset to ensure the control box and actuators are correctly synchronised before first use.
   • To conduct a factory reset:
   • Press the Night Assist button for 5 seconds until the LED starts flashing.
   • While the LED light flashes, simultaneously press the Zero Gravity and legrest up buttons until the mattress deck goes to the flat position, the bed lowers to a minimum height and the battery/LED indicator flashes three times.

HEADBOARDS HOW TO ASSEMBLE OR MOUNT ALLURE / CHESTERFIELD HEADBOARDS

HOW TO ASSEMBLE – FREESTANDING WITH STABILISERS

1. Flip the headboard upside-down to show the black upholstery.
2. Using the leg stabiliser, align the holes to the white markings. NOTE: The short end of the stabiliser should face the back of the headboard (the side that will be positioned against the wall).
3. Secure the stabilisers in place using the screws provided.
4. Finally, flip the headboard back to its original position, enabling it to stand freely.

BED RAIL & CROOK HANDLE

• HOW TO FIT TO BED BED RAIL / BED STICK

ACCESSORIES

• Bed Rail BEA830212
• Crook Handle BEA830211

For further installation and operating instructions, refer to the User Manual.

• TOOLS REQUIRED:
  • Allen Key (5mm)

KIT CONTENTS

1. Raise bed height, backrest and legrest to maximum height for ease of access.
   • To adjust:
2. Slide the mounting bracket(s) 3 onto the mounting tube 2.
   • For bed rail: Ensure handwheel bolts are pointing towards each other as shown.
3. 3 Assemble the mounting tube 2 onto the bed using the 40mm bolts 4.
4. Mount rail 1 to mounting brackets 3 using the bolts 5.
   • NOTE: Images show assembly without the bed for clarity.
5. Loosen the hand wheel(s) 6 and gently slide rail 1 to the desired position. Once in place, tighten the hand wheel(s) to lock in place.

EXPANDABLE BED RAIL

• HOW TO FIT BED EXPANDABLE BED RAIL

ACCESSORIES

• Extendable Bed Rail BEA830205

For further installation and operating instructions, refer to the User Manual.

TOOLS REQUIRED:

KIT CONTENTS

1. Raise bed height, backrest and legrest to maximum height for ease of access.
2. Locate holes drilled under the backrest. For Long Single and King Single beds – The expanding rail can be mounted in one of two positions shown. For Long Double and Queen size beds – only position 1 is available.
3. Position mounting bracket in desired position along outer frame and attach the locking brackets 3 to the underside of the rails using the short bolts 5. Do not fully tighten.
4. Thread the long bolts through the locking brackets 3 and the bed frame and thread through the top of the mounting bracket 2 to lock in place.
5. Tighten the short bolts and long bolts to fully lock them in place
6. Mount the expandable rail 1 onto the mounting bracket, ensuring the expandable section of the rail faces towards the FOOT end of the bed and locks in place with the hardware supplied (hardware is mounted onto rail).
7. The assembly is now complete.
   • To expand the rail: press down the indicated button and pull the rail towards the foot end. Rail will lock in position.
   • To retract the rail: press down the indicated button and push the rail towards the head end. Rail will lock in position.

SPLIT KING UPGRADE KIT

Compatible with beds with serial numbers greater than CMAS-796260-00000 only. Bed control boxes will need to be updated if serial numbers are not compatible. The Split King upgrade kit allows two ComfiMotion ACTIV Care Long Single beds to be connected and act as a Split King Bed. In this configuration, the user can choose between two modes of operation:

• Full synchronization (all actuators including hi-lo, headrest, backrest and leg rest move together from one handset). This mode allows either a one-piece king-size mattress or two single-size mattress to be used and span both beds. Both users share the same bed positioning. OR
• Partial synchronization (only hi-lo are synchronized from one handset while the headrest, backrest and legrest remain independent). This mode allows each user to set their own desired bed positioning independent of their partner.
• WARNING: The Split King bed is intended for use by two individuals each with a maximum patient weight of 200kg.
• WARNING: The Split King bed is NOT intended for use by a single individual weighing more than 200kg even if no one else will be using the bed with them.
• WARNING: The Split King bed is NOT intended to be used as a bariatric bed.

ACCESSORIES

• Split King Upgrade Kit BEA830230

For further installation and operating instructions, refer to the User Manual.

• TOOLS REQUIRED:
  • Allen Key (5mm)

KIT CONTENTS

HOW TO INSTALL

Before installation, ensure both bed serial numbers are greater than CMAS-796260-00000. Otherwise, new control boxes need to be added to beds before installing the Split King Upgrade Kit.

1. Remove all mattresses, bedding and/or packaging from both beds.
2. Test both beds function and are free to move through all ranges of movements.
3. Raise bed height, backrest and legrest to maximum height for ease of access. Do this for both beds.
   • To adjust:
4. Choose which of the two beds will be positioned on the RIGHT and which on the LEFT.
5. Assemble connecting brackets to each of the two beds, ensuring the brackets are mounted to the left side of the RIGHT bed and the right side of the LEFT bed.
   • NOTE: Ensure the hooks of each bracket are facing as shown for each bed.
6. To interlink the two beds together, first slightly lower the RIGHT bed and then position the beds side by side. Ensure the head ends of the bed are in-line. Once in position, slowly raise the RIGHT bed to match the LEFT bed height, ensuring the hooks from each bed slide into each other and interlink. Ensure both head and foot ends are interlinked.
7. Gently push on beds to ensure they are interlinked and move side-to-side together.
8. Attach the Junction Box 4 to the RIGHT bed in the position shown using the M5 bolts 7.
9. Connect the cord from Junction Box 5 to port 4 of the control box of the RIGHT bed. Use zip ties to secure cable to bed frame if needed.
10. Connect the Electrical Cable 4 to port 4 of the control box of the LEFT bed.
11. Connect the Control Box from the LEFT bed to the Junction Box on the RIGHT bed. WAIT 30 seconds without pressing any buttons on the hand control.
12. Testbeds are connected by pressing the hi-lo button from one handset. Both beds should move together.
13. Secure Electrical Cable 6 to LEFT bed using zip-ties if needed.
14. To complete set-up, run a Factory Reset (See Section 6 – Handset Operation) from one of the handsets during which time the beds will lower to a minimum height and control boxes will synchronise the two systems.
    • After factory reset the handset backlight will turn off allowing the user to select which split king mode is preferred:
    • Full synchronization (all actuators including hi-lo, headrest, backrest and leg rest move together) – press (Massage button)
    • Partial synchronization (only hi-lo are synchronized while headrest, backrest and legrest remain independent) – press (Underbed light)
    • If no selection is made within 10 seconds, then the system will default to full synchronization mode.
    • WARNING: Do not press the handset buttons until the handset backlight turns back on which will take approximately 10 seconds after selection is made.
    • The beds should now rise and lower simultaneously.

STORAGE & MOVEMENT

• DISCONNECT the bed power cord before moving the bed.
• DO NOT remove the power cord from the source by pulling on the cord.
• DO NOT pull on the power cord, or handset cord to manoeuvre the bed.
• WARNING ALWAYS APPLY THE BRAKES when the bed is in a stationary position.

HANDLE WITH CARE

• ComfiMotion Beds should be stored in a clean, dry, well-ventilated area.
• Do not drop and avoid shock or violent impact when transporting.
• Aidacare offers many bed-moving trolley options, please contact us for further information on 1300 133 120 or visit our website at aidacare.com.au.

COMBINATION COMPACT TRANSPORT TROLLEY

Bed frame mechanisms arrive in the box secured with fasteners to minimise loading difficulty and centralise the bed’s centre of gravity for loading.

KEY FEATURES

• Tight Turning Radius: A short wheel base with large low-resistance castors makes manoeuvring through tight spaces manageable.
• Reduce Stock Damage: Padded trolley surfaces protect the fragile upholstery of the bed surround, reducing damage during freight and handling.
• WHS Outcomes: Safety straps and lockable castors make loading and unloading the trolley a simple process.

CLEANING

• BEFORE CLEANING always disconnect the bed from the main power source.
• NOTE: It is strongly recommended that protective clothing be used when cleaning.
• NOTE: The following procedure also applies to bed accessories, but does not include mattresses.
• Wipe the bed surfaces with a soft cloth moistened with hot water and mild detergent.
• Rinse with clean water and dry with a clean cloth.
• Ensure bed upholstery is only lightly wiped, it is important not to leave this wet after cleaning.
• Allow the cleaned parts to dry before replacing the mattress.
• DO NOT clean with bleach!

SERVICE & MAINTENANCE

• To prolong the working life of the bed and for trouble-free operation, it is recommended that routine inspections should be performed by a person who is suitably qualified and well acquainted with the design, use and care of ComfiMotion beds.
• If inspection reveals that the safety of the bed is jeopardised in any way, it should be IMMEDIATELY
• WITHDRAWN FROM SERVICE, tagged as such and the owner notified until repair or replacement has occurred.

INSPECTION:

• A visual and functional inspection should be performed monthly
• Visually inspect electrical components: can you see damage to the hand control or power cord?
• Visually inspect mechanical components: can you see damage, chips or deformation to the frame, headboard or accessories?
• Is the hand control functioning as it should?
• Are the castors, brakes and accessories functioning as they should?

PREVENTATIVE MAINTENANCE:

• The following preventative maintenance procedures should be carried out every 12 months or as otherwise specified:
• NOTE: Other than general maintenance activities all other service or repair work must be performed by qualified and trained persons or agents approved by Aidacare.
• Overall functional check that all hand control functions are operating the bed as expected.
• Overall inspection for visible signs of wear, tear or damage to the integrity of electronics and Cables.
• Actuators and all moving components should not make unusual noises.
• NOTE: If you are unsure if your ComfiMotion bed is working correctly, Contact Aidacare or your local authorised Aspire Dealer.

TROUBLESHOOTING

engaged. The brake pedal is in the lowest position, but the bed does not stay in place.| Engage 2 x locking castors on the foot end of the bed (both sides). If this does not work, contact your sales representative or a qualified Aidacare service technician.
The bed does not move as expected when pressing the handset buttons| Electronics plugged into control box incorrectly. The system was not reset after a power failure or electronic components plugged/unplugged to/ from the control box.| The bed acts differently from what is defined in section 6.2 Handset Operation.| Conduct the Electronics System Reset procedure (see steps 13 and 14 in section 6.2 Handset Operation). Contact your sales representative or a qualified Aidacare service technician.
 |  |  | Check installation is correct per Section 6 .
The massage motor is noisy| The massage motor is faulty. Loose R clips on actuator mounts.| Unplug massage motors one at a time to see if one is more noisy.| Replace the massage motor. Replace the R clip on the actuator mounts.
 | Loose components on the bed.| Check actuator mounts for loose R clips.| Add springs to actuator mounts.
 | The actuator mounts missing springs.| Check the bed frame for any loose components that can make noise during massage vibration.| Fix/replace any loose components.

WARRANTY AND SERVICE

BEDS AND ACCESSORIES
Congratulations on the recent purchase of your Aspire ComfiMotion bed, mattress and/or accessories. ComfiMotion beds and accessories carry a comprehensive warranty as detailed below (see 15.2 Mattresses for mattress warranty information). Please keep proof of purchase for proof of warranty commencement.

CONSUMER WARRANTY AGAINST DEFECTS:

• Aidacare is bound by Australian Consumer Law for Warranty Against Defects. A copy of the
• Aidacare Warranty Against Defects statement is available on the Aidacare home page at aidacare.com.au.
• All warranty matters should be directed to Aidacare Customer Service on 1300 133 120.
• Aidacare does not warrant excessive or incorrect use, modification or any situation that could not be deemed as fair wear and tear.
• This is a back-to-base warranty and does not cover freight costs of the return of any items under warranty.
• Aidacare acknowledges and conforms to all ACCC guidelines around consumer rights. For further information contact Aidacare on; 1300 133 120 or email product@aidacare.com.au.
• Aidacare will not warrant the safety and or correct functioning of products where any original components have been changed or modified by non-Aidacare approved and trained service & maintenance staff or external providers.
• Furthermore, safety is not guaranteed when components have been replaced with non-original Aidacare-approved parts.
• If any faults are detected upon receipt of this product please phone Aidacare.
• Any faults that are detected during normal use should be reported to Aidacare immediately to determine if warranty conditions apply and if so, the necessary repair or replacement work to be completed.
• The spare parts list is available upon request.

MATTRESSES COMFIMOTION MATTRESSES

The below information outlines the terms and conditions of your limited mattress warranty, it should be noted that your specific legal rights may vary from state to state.

1. PRODUCTS COVERED BY THIS LIMITED MATTRESS WARRANTY

   • This limited mattress warranty extends to mattresses manufactured by Aidacare Pty Ltd. (“Aidacare”) under the Aspire brand, purchased directly from Aidacare or an Aspire ComfiMotion-approved second-party distributor located in Australia.
   • Mattresses are designed to work on a firm, solid and well-ventilated bed base that is structurally capable of supporting the weight of the mattress and user(s).
   • This Mattress Warranty does not cover your Product if you use it in a manner incompatible with that intended design.

2. WHO IS COVERED BY THIS MATTRESS WARRANTY?

   • This limited mattress warranty extends to the original purchaser of an Aspire ComfiMotion Memory Foam or Pocket Spring mattress located in Australia and complies with the intended products.
   • All Aspire ComfiMotion warranties, including any implied warranties, are valid only for the period the original purchaser of the mattress owns the mattress.
   • The “original purchaser,” for this mattress warranty, is the first purchaser of the mattress from Aidacare or an Aspire ComfiMotion-approved second-party distributor.
   • Please retain a copy of your receipt as proof of purchase. All Aspire ComfiMotion limited warranties are not transferable.

3. ASPIRE COMFIMOTION LIMITED MATTRESS WARRANTY AND RESPONSIBILITIES

   • Aidacare warrants the Aspire ComfiMotion mattresses in their original packaging sold to you against the defects in material and workmanship set forth below (“defects”) for a period of:
   • 10 years for Aspire ComfiMotion Memory Foam Mattress or,
   • 5 years for Aspire ComfiMotion Pocket Spring Mattress from the time your mattress is purchased by you when the mattress is used normally for its intended purposes and on a bed base that is structurally capable of supporting the weight of the mattress and user(s).

4. WHAT IS COVERED?

   • Defects covered by this limited mattress warranty include:
     MEMORY FOAM|  | POCKET SPRING
     ---|---|---
     Deterioration causes the mattress to have a visible indentation greater than 25 millimetres that is not associated with an indentation or sag which results from the use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation.| Deterioration causes the mattress to have a visible indentation greater than 32 millimetres that is not associated with an indentation or sag which results from the use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation.
     Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.|    Coils or wires that protrude or have torn the fabric.
     Any manufacturing defect in the assembly of the Aspire ComfiMotion Memory Foam Classic or the Multistretch Pressure Care mattress cover may affect the product’s performance.| | Coils or wires that are loose or broken.

   • The Aspire ComfiMotion Memory Foam Mattress is strictly intended for domestic use only. This product is NOT intended for hoteling, commercial, hospital, specialised or commercial care usage, prevention or treatment of pressure injuries. It is strongly recommended to consult an Occupational Therapist and/or health professional for prescribed and specialised care solutions.

5. EXCLUSIONS

   • The Aspire ComfiMotion limited mattress warranty does not include:
   • A normal increase in softness of the foam pressure-relieving material or pocket spring coils which does not affect the pressure-relieving and/or supportive qualities of the mattress. Comfort preference.
   • The defect is caused as a result of the product being bent, squeezed, or exposed to cold temperatures or damp conditions for a period causing the material to tear or permanently deform.
   • The product has been wet, soaked or exposed to harsh climate conditions such as flooding or humidity, against Aidacare’s recommendations.
   • The mattress or mattress cover is found to be very stained, soiled and/or otherwise unhygienic.
   • The product has been altered or repaired without the Aidacare’s prior permission.
   • The use of mattress on base slats more than 75 millimetres.
   • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, heat or liquid damage (including bleach or products containing such), or stains; provided, that the defect is caused by such abuse or damage.
   • Minor manufacturing anomalies that do not impact the performance of the mattress (including mis-stitching on quilting and/or the cover).
   • Any mattress (whether manufactured by Aidacare or not) sold by resellers who are not authorised retailers.
   • Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
   • In the event of a defect, Aidacare’s sole and exclusive liability and your sole remedy under this limited mattress warranty will be, at Aidacare’s discretion, to provide a replacement mattress or mattress cover, subject to your fulfilment of “Your Responsibilities” below.
   • Aidacare will endeavour to replace the product from the same line.
   • However, should the mattress or mattress cover be discontinued or unavailable, a substitute product will be issued as the replacement. The replacement mattress or mattress cover may vary in colour, style or design from the original product purchased.

6. YOUR RESPONSIBILITIES

   • In the event of a defect and to get the benefit of this limited mattress warranty, you must return your mattresses to the original place of purchase and provide Aidacare or an Aspire ComfiMotion-approved second-party distributor with proof of the original date of purchase.
   • Should shipping costs be required to return your mattress, you will not be responsible for those costs.
   • Evidence of a defect and any claims must be sent to a place of purchase (Aidacare or an Aspire ComfiMotion-approved second-party distributor) before the limited mattress warranty expires.

CONSUMER WARRANTY AGAINST DEFECTS:

• Aspire does not warrant excessive or incorrect use, modification or any situation that could not be deemed as fair wear and tear.
• This is a back-to-base warranty and does not cover freight costs of the return of any items under warranty.
• Aspire acknowledges and conforms to all ACCC guidelines around consumer rights.
• Aspire will not warrant the safety and or correct functioning of products where any original components have been changed or modified by non-Aspire approved and trained service and maintenance staff or external providers.
• Furthermore, safety is not guaranteed when components have been replaced with non-original Aspire-approved parts.
• If any faults are detected upon receipt of this product please contact Aspire.
• Any faults that are detected during normal use should be reported to Aspire immediately to determine if warranty conditions apply and if so, the necessary repair or replacement work to be completed.

CONTACT

• AIDACARE PTY LTD
• Building 3A, 1 Moorebank Avenue,
• Moorebank NSW Australia 2170
• 1300 133 120
• comfimotion.com.au.
• ASUM80.38 100223

Thank you for choosing this Aspire ComfiMotion ACTIV Care Adjustable Bed. Our ComfiMotion Collection is designed to blend seamlessly into the home environment, whilst improving comfort and independence. YOU must READ THIS USER MANUAL CAREFULLY BEFORE USING © Copyright Aidacare Pty Ltd 2023 No part of this user manual may be copied, distributed, reproduced, scanned or stored on any electronic database, whether in whole or in part in any form or by any means. Due care has been taken to ensure all the information contained in this user manual is correct at the time of printing. All measurements, pictures, colours and weight capacities are to be used as a guide only. We reserve the right to modify the design or appearance of any product displayed in this user manual without prior notice. comfimotion.com.au.

References

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