MERCURY Premium Soundbar with Dolby Atmos Galaxy A54 5G Mobile Handset User Guide
- May 15, 2024
- Mercury
Table of Contents
MERCURY BROADBAND.
FIBRECLASSIC
MOVING HUB – YOU CHOOSE OFFER SUMMARY
7 MARCH 2024.
Service overview
Service description
FibreClassic is a fibre broadband plan, with an optional landline service
for residential customers.
The You Choose offer is only available when bundled with an electricity
service.
When your house is connected to our network via a fibre optic connection, the
throughput is both higher, and of a better consistency, than ADSL broadband.
This means that fibre will deliver a faster speed.
The optional landline service connects you to the public phone network so you
can make local, national, international and mobile calls. You can choose from
a variety of calling rates and toll-free calling
packs.
Availability
Fibre broadband is not available everywhere in New Zealand. You can check
your availability of our services when signing up on our
website or by calling us on
0800 789 505.
Service charges
Prices are current as at 7 March 2024 and are subject to change. To find
out more about our current pricing give us a call on 0800 789 505.
Broadband charges
Plan| Monthly data allowance| Charge – with landline on a 2 year
bundle offer| Charge – without landline on a 2 year bundle offer
---|---|---|---
FibreClassic| Unlimited| $96 per month| $91 per month
- The per month prices are shown after Mercury’s $15 Broadband Bundle Discount has been applied. This applies as long as you keep an energy service with us.
At the end of the fixed term, the service charge is subject to change on 30 days’ notice.
Mercury may pro-rate charges when you join (depending on the date you join), move, cancel, or if you switch between plans.
See our offer terms and phone and internet terms for more detail.
The You Choose offer is only available to new residential customers who join
Mercury for electricity and broadband services at the same address on a 2 year fixed term.
The joining bonuses that can be chosen from as part of this offer are determined by the broadband plan chosen at the time of sign up.
Tier One Joining Bonus
Samsung 43” Smart TV (model UA43CU8500SXNZ)
Samsung 280L White Fridge/Freezer (model RB27N4020WW/SA)
Samsung 8kg Washing Machine (model WW80T4040CE/SA)
Samsung Jet 95 Pet Stick Vac (model VS20C9542TN/SA)
Samsung Premium Soundbar with Dolby Atmos (model HW-Q700C/XY)
Samsung Galaxy A54 5G Mobile Handset (model SM-A546EZKCXNZ)
Please note that due to global supply issues items are subject to availability and there may be delivery delays with Samsung products. The joining bonus will be ordered 5 working days from the date of your confirmation letter or email, or when the broadband and electricity services have both been connected with Mercury, whichever is later. We’ll provide details on when to expect delivery.
Note: You cannot change to a wireless broadband service or reduce your fibre speed during the term. You may choose to upgrade to FibreMax.
View our offer terms for more information.
Routers**
Bring your owndevice (BYOD)†| eero 6+| extra eero 6+| 2 x
extra eero 6+
---|---|---|---
$0| $0 † †| $120 † †| $240 † †
† Please be aware that use of an incompatible router may degrade the
performance of your broadband service.
† † Your eero router can be paid for over 24 months, in equal interest-free
monthly instalments of $5.00 per month, per router, including GST. A $14.95
postage and handling charge applies.
Additional data charges
With unlimited data broadband, there will be no additional data charges.
Set up charges
There is no upfront installation charge for standard fibre aside from
router postage and handling. However, if your home is more than 200m from
where the fibre cable access point is on the street, or you need additional
in-house wiring installed, there may be an additional installation cost.
If you cancel your fibre services after the local fibre company has commenced
the installation process, but before your services are live, charges may
apply.
Find out more about the installation
process.
Other charges
If you have chosen our landline service, your local calls are free. Any calls
made to national, international, mobile and 0900 numbers will be charged at
their standard rate. We do have additional calling
packages available.
As set out in “Set up charges” above, additional charges may apply for items
such as non-standard installations and additional in-home technician work
performed at the time of connection.
Electricity and gas (if applicable) charges will also apply for your energy
services.
Broadband performance
Performance
Actual speeds you experience are affected by many factors including the
device you are using and its capabilities, the number of devices connected,
your operating system and web-browser, and if you’re connecting wirelessly to
your router.
Find out more about factors that may influence your
speed.
If you have a router supplied by Mercury, this router is capable of providing
the industry national peak time average speeds, subject to the other factors
described above. If you are using a router not supplied by Mercury, you may
not be capable of receiving the stated speeds for Mercury’s FibreClassic
service.
See Measuring Broadband NZ
for independent information on broadband performance across different
providers, plans and technologies. You can also view the latest
reports.
Access type
Your access type will be fibre broadband.
Find out more about the different access types and
speeds.
Other information
Minimum contract period
There is a 2 year Term for this electricity and broadband bundle offer.
View our offer
terms for more information.
Early termination fee
If you terminate or switch either electricity or broadband providers within
the Term you’ll need to pay an early termination fee. This early termination
fee varies depending on which joining bonus you receive as part of that offer,
and will reduce by a set amount each month over the Term of your agreement as
set out below. An early termination fee is only payable once during the Term.
Tier One
Samsung 43” Smart TV – Month 1 exit fee $960 reducing by $40 per month
Samsung 280L Fridge/ Freezer – Month 1 exit fee $960 reducing by $40 per month
Samsung 8kg Washing Machine – Month 1 exit fee $960 reducing by $40 per month
Samsung Jet 95 Pet Stick Vac – Month 1 exit fee $960 reducing by $40 per month
Samsung Premium Soundbar with Dolby Atmos – Month 1 exit fee $960 reducing by
$40 per month
Samsung Galaxy A54 5G Mobile Handset – Month 1 exit fee $840 reducing by $35
per month View our offer terms for more information.
Notice period (Termination)
After the end of the fixed term, you can cancel your broadband plan at any
time by giving us at least 5 working days’ notice. You’ll be responsible for
any charges until your disconnection date.
View our phone and internet
terms for more
information.
Other requirements
Please note: The You Choose offer is not available in conjunction with any
other offer.
View our offer
terms for more information.
Traffic management
Mercury customers on broadband plans are currently not shaped in any way.
From a connectivity point of view, unlimited data plans are treated in exactly
the same way as limited or capped plans.
Generally, our peak traffic times are between 3:30pm and 11:00pm. Customers
may experience congestion during these periods.
At peak times there may be congestion on the network however, we are always
working to provide the best possible service we can.
We do, however, reserve the right to apply traffic management policies to
customers on unlimited data plans should this become required in the future.
Service restrictions
We have a service restriction policy in place which may influence your
broadband performance.
See clause 5.5 of the phone and internet
terms.
Fair use policy
No fair use policy applies.
Effects on other services
Your fibre broadband service requires mains electricity to operate. If
electricity is not available (e.g. during a local electricity outage) then
your fibre broadband, and any services which run over it, may stop working
unless you have battery backup in your home.
This means services such as landlines, medical alarms, and security alarms may
stop working. It is your responsibility to check with the provider of existing
services to make sure they will operate under such circumstances. This may
also mean you’re unable to contact 111 in an emergency. We recommend having a
charged mobile or alternative arrangement in place.
Complaints
At Mercury, we value customer feedback and take care to address complaints.
Information about our process for customer
complaints.
Disputes
Mercury is a member of the Telecommunications Disputes Resolution (TDR)
scheme, a free independent service to help customers resolve broadband
disputes. For more information about TDR, see their
website.
All prices and fees quoted are inclusive of GST (if any).
This is an offer summary only. View our offer terms and
conditions and phone and internet terms and
conditions for more
information.