i-tec TB3TRIPLEDOCKPD Thunderbolt 3 3x Display Docking Station User Guide

i-tec TB3TRIPLEDOCKPD Thunderbolt 3 3x Display Docking Station

Specifications

• Product Name : THUNDERBOLT 3 3X DISPLAY DOCKING STATION + POWER DELIVERY 96W
• Model Number : TB3TRIPLEDOCKPD
• Ports : 1x DisplayPort, 1x HDMI, 1x Thunderbolt 3, 1x USB-C, 1x Ethernet GLAN RJ-45 port, 4x USB-A 3.0, 1x USB-A 3.1 (BC 1.2 fast charging port), 1x Combo Audio port, 1x SD Card Reader, 1x external power input DC
• Resolution Support : Up to 8K (7680×4320/30Hz)
• Compatibility : Windows 10, macOS, Linux

Product Usage Instructions:

Quick Start
The docking station provides a variety of ports for connectivity including DisplayPort, HDMI, Thunderbolt 3, USB-C, Ethernet, USB-A, Combo Audio, SD Card Reader, and external power input DC.

8K Resolution Note
The docking station supports up to 8K resolution (7680×4320/30Hz), but your laptop’s Thunderbolt 3 must support DisplayPort 1.4 for this resolution. Otherwise, the maximum resolution will be 4K (3840 x 2160/60Hz).

macOS Compatibility Warning:
For macOS users, please note that DisplayPort and HDMI outputs use MST technology which macOS does not support for multiple video signals through a single port. Connecting multiple monitors via HDMI or DisplayPort on macOS will mirror the displays.

USB-C Port Connection
The docking station is based on the Titan Ridge chipset and supports USB-C connection but requires laptop support. Due to variations in USB-C protocols customized by laptop manufacturers, compatibility may vary with devices.

System Requirements

• Hardware : Device with a free Thunderbolt 3 or USB-C port
• Power Delivery : Device with a Thunderbolt 3 or USB-C port supporting Power Delivery
• Operating System : Windows 10, macOS, Linux with latest updates
• Video Playback : Ensure your computer can decode Ultra HD videos for optimal playback performance

FAQ

• Q: Can I connect multiple monitors to the docking station?
  A: Yes, you can connect multiple monitors but note that macOS does not support multiple video signals through a single output port for DisplayPort and HDMI connections.

• Q: What is the maximum resolution supported by the docking station?
  A: The docking station supports up to 8K resolution (7680×4320/30Hz) if your laptop’s Thunderbolt 3 supports DisplayPort 1.4. Otherwise, the maximum resolution is 4K (3840 x 2160/60Hz).

THUNDERBOLT 3 3X DISPLAY DOCKING STATION + POWER DELIVERY 96W
User guide
P/N : TB3TRIPLEDOCKPD

Please read the entire instruction manual carefully. Detailed manual is available on our website www.i-tec.pro/en/ in the tab „Manuals, drivers“. In case of any issues, please contact our technical support at: support@itecproduct.com

www.i-tec.pro/en

Quick Start
The docking station offers 1x DisplayPort, 1x HDMI, 1x Thunderbolt 3, 1x USB-C, 1x Ethernet GLAN RJ-45 port, 4x USB-A 3.0, 1x USB-A 3.1 (one BC 1.2 fast charging port), 1x Combo Audio port (headphones and microphone), 1x SD Card Reader, 1x external power input DC.

• Important note about 8K resolution
  The docking station supports the resolution up to 8K (7680×4320/30Hz), but this resolution can only be set if supported by your laptop – Thunderbolt™ 3 must support DisplayPort 1.4. In case Thunderbolt™ 3 of your laptop only supports DisplayPort 1.2, the maximum resolution is just 4K 3840 x 2160/60Hz.

• Important warning regarding use with macOS
  DisplayPort and HDMI video outputs are controlled by Multi Stream Transport (MST) technology. macOS does not support MST technology for sending multiple video signals through a single output port. That means that connecting multiple monitors to the station via HDMI or DisplayPort on macOS will result in the monitors displaying the same image.

• Important notice about the USB-C port connection
  The docking station is built on the Titan Ridge chipset and supports also the USB-C port connection, but it also must be supported by the laptop. USB-C is an open standard, which means that laptop manufacturers can freely customize the USB-C protocol. Unfortunately, this means that docking stations built on the Intel Titan Ridge chipset may not work properly on all devices with the USB-C port.

SPECIFICATION

• 1x Thunderbolt™ 3 port for connecting to a device
• Docking station technology : Thunderbolt 3 + USB­C (MST)
• Power Delivery : 96.0 W
• 1x Thunderbolt 3 port
  • Data transmission
  • Video port
• Video ports
  • 1x HDMI
  • 1x DisplayPort
• Resolution
• Thunderbolt™ 3 host
  • DP 1.2 HBR2 – 1x 4K/60Hz or 2x 4K/60Hz or 3x 4K/30Hz*
  • DP 1.2 HBR2 – 1x 4K/60Hz or 2x 4K/60Hz or 3x 4K/30Hz*
• USB-C host
  • DP 1.2 HBR2 – 1x 4K/30Hz or 2x FHD/60Hz or 3x HD+/60Hz*
  • DP 1.4 HBR3 – 1x 4K/60Hz or 2x QHD/60Hz or 3x FHD/60Hz*
  • DP 1.4 HBR3 DSC – 1x 4K/60Hz or 2x 4K/60Hz or 3x 4K/30Hz*
• 1x USB­C 3.1 Gen.2 (10 Gbps, data only)
• 1x USB­A 3.1 Gen.2 (10 Gbps) with Quick Charge BC 1.2
• 4x USB­A 3.0
• 1x Ethernet GLAN RJ­45 port (RTL 8153B)
• 1x 3.5mm combined audio and microphone input
• 1x SD slot
• 1x power supply input (DC 20V/8.5A)
• LED indicator
• Kensington lock support
• 1x Thunderbolt™ 3 cable (80 cm)
• OS : Windows 10, macOS X (Sierra and later), Linux with the latest updates
• Dimensions : 210 x 90 x 31 mm
• Weight : 291 g

In order for three external monitors to function, the laptop lid must be closed.
8K resolution must be supported by the connected laptop or tablet.

SPECIFICATION AND DESCRIPTION

Front panel

1. 3.5 mm Combo Audio Jack

2. USB­A 3.1 port Gen. 2 (10 Gbps) with a quick charge, BC 1.2 specification

3. USB­C 3.1 port Gen. 2 (10 Gbps, data only)

4. SD card slot
   Rear panel

5. 4x USB­A 3.0

6. Ethernet GLAN RJ­45 port – supports 10/100/1000 Mbps

7. 1x DisplayPort

8. 1x HDMI

9. 1x Thunderbolt 3

10. Thunderbolt™ 3 data port / Power Delivery – for connecting a docking station to the Thunderbolt™ 3 laptop port. This port is capable of delivering up to 96.0W for the device.

11. Power input (20.0V/8.5A)
    External power supply exclusively for use with TB3TRIPLEDOCKPD.

12. ON/OFF switch for turning the docking station on and off

SYSTEM REQUIREMENTS

• Hardware requirements : Device with a free Thunderbolt 3 or USB­C* port
• Power Delivery requirements : a device with a free Thunderbolt 3 or USB­C* port with „Power Delivery“ support.
• Operating system : Windows 10, macOS and Linux with the latest updates
• To play Ultra HD 4K/5K/8K videos, your computer must be able to decode this video with its graphics processor. Especially in less powerful laptops, they can handle 4K/5K/8K video playback, but the result is not ideal (interruption, video tearing).

INSTALLING THE DRIVERS

The docking station can be connected directly, the drivers are included in the operating system. For Windows 10, please make sure that you have the latest Thunderbolt™ 3 drivers from your laptop manufacturer installed in your computer.

HARDWARE INSTALLATION (CONNECTING THE DOCKING STATION TO LAPTOP / TABLET)

1. Turn on the laptop / tablet and connect the power adapter to the docking station.
2. Connect the docking station power adapter to the AC 110 V / 230 V network
3. Connect the Thunderbolt™ 3 cable to the Thunderbolt™ 3 port on the back panel of the docking station.
4. Connect the second end to a free Thunderbolt™ 3 / USB­C* port of your laptop / tablet.
5. In Windows OS, permit a new Thunderbolt™ 3 device – see figure
6. In Linux, enable the new Thunderbolt™ 3 device. Must be displayed as Enabled
7. Subsequently, the automatic installation of ports in each system starts.
8. After finishing installation, we recommend that you restart the laptop / tablet.

CONNECTING MONITORS
To connect a monitor to the docking station, use a DisplayPort or HDMI cable, or USB-C / Thunderbolt 3 adapter to connect the monitor via the Thunderbolt 3 port. The screen of your laptop / tablet may flash while the external monitor is installing. This is normal. The docking station supports the connection of a maximum of three monitors.

Display interface : 1x DisplayPort, 1x HDMI, 1x Thunderbolt 3
In order for three external monitors to function, the laptop lid must be closed.

• 1 monitor connected through 1 DisplayPort cable – resolution up to 8K 7680×4320/30Hz
• 8K resolution is supported only if Thunderbolt™ 3 connector of your laptop supports DisplayPort 1.4.
• If Thunderbolt™ 3 only supports DisplayPort 1.2, the maximum resolution is 4K 3840×2160/60Hz

2 monitors connected simultaneously 1x DisplayPort and 1x HDMI, resolution up to 4K 4096×2160@60Hz

3 monitors connected simultaneously via 1x DisplayPort, 1x HDMI and 1x Thunderbolt 3 – max. resolution 4K 4096×2160@30 Hz
The resolution, the frame rate and the maximum number of connected external monitors depends on the capabilities of the host PC/laptop.

Note : The majority of problems with the docking station and the connected peripheral devices can be solved by disconnecting the Thunderbolt™ 3 cable of the docking station from the Thunderbolt™ 3 port of the PC / Mac / smartphone and reconnecting after approximately 10 s.

SAFETY INSTRUCTIONS

• Do not expose to extreme temperatures and air humidity.
• Use the device on flat surfaces – this will prevent it from slipping and potentially causing damage to the product.
• Keep the user manual for future reference.

In co-operation with the service department

• Check the functionality if the product receives any damage.
• Send the device back if it does not work in accordance with the user manual.

FREQUENTLY ASKED QUESTIONS
Available on our website www.i-tec.pro/en on the “FAQ” tab of this product.

References

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