Mercury 3 Months Free Broadband Instruction Manual

*3 MONTHS FREE BROADBAND
1 YEAR FIXED TERM OFFER
TERMS & CONDITIONS.**

NEW CUSTOMERS
Effective date 17 October 2023
It’s wonderful that you’ve decided to join Mercury. Here’s everything you need to know about the offer. Lots of words, we know, but it’s all the important stuff so grab a cup of tea and have a read!

THE OFFER

1.1 Get 3 months free broadband, when you join Mercury on an eligible electricity and broadband bundle for a 1 year fixed term.
Postage and handling may apply. See clause 9 for further information.

ELIGIBILITY

2.1 This offer is provided by Mercury NZ Limited and is only available to new residential customers who:
(a) sign up for electricity and broadband together at the same address for a 1 year fixed term;
(b) are not existing Mercury customers; and
(c) have not had their electricity or broadband services with Mercury NZ Limited under either the Trustpower or the Mercury brand within the last 12 months.
2.2 We are not obliged to provide you with services unless we accept your application. We can decide whether or not to accept any application and credit criteria may apply. This offer is not available in conjunction with any other offer. For more information, please call us on 0800 10 18 10.
2.3 The offer is not transferable or redeemable for cash.

 CHANGES

3.1 This offer may be subject to change or expiry without prior notice.

 APPLICATION

4.1 These offer terms and conditions (the “Offer Terms”) are in addition to Mercury’s General Residential Terms, Electricity and Piped Gas Terms, Phone and Internet Terms, and Privacy Policy, which also apply. To the extent of any inconsistency, these Offer Terms will take precedence and apply. Please see our website mercury.co.nz for full details.

 TERM

5.1 This is a 1 year fixed term bundle contract (the “Term”) for electricity and broadband. There is no fixed term for gas, landline phone or mobile phone services.

TERM COMMENCEMENT

6.1 The Term starts at the point when both broadband and electricity services have been connected with Mercury (including any interim wireless broadband service), or at the end of any cooling-off period that applies to you, whichever is later.

INTERIM SERVICES

7.1 If you have chosen a fibre service and elected to take an interim wireless broadband service, you will pay wireless broadband prices until your fibre is connected. Once you are connected to your chosen fibre plan you will start to pay the applicable price for your chosen fibre plan.

 CHANGES TO PRICING

8.1 The price for your broadband plan applies for the Term. However, if you switch or terminate your electricity services during the Term, your broadband price will no longer be fixed and may be subject to change. You will be given notice of any change in accordance with Mercury’s General Terms and Conditions for Residential Customers.
8.2 Your electricity and (if applicable), piped gas and LPG pricing may be subject to change at any time during the Term.
8.3 If you have electricity and either piped gas and/or LPG with Mercury at the same address (determined by Electricity and Gas registry data provided to Mercury), you’ll receive a 15 cent per day Dual Fuel Discount. The Dual Fuel Discount will be applied as a credit to your bill each month. If you no longer have both electricity and either piped gas or LPG at the same address with Mercury, you will not receive the Dual Fuel Discount.
8.4 At the end of the Term, plan prices and any discounts may be subject to change. You will be given notice of any changes in accordance with Mercury’s General Residential Terms.
8.5 If during the Term you move to a different property, your energy pricing and Dual Fuel Discount may be different at your new property.
8.6 If during the Term you move to a different property, you must remain on the same broadband service you signed up for as part of this offer, and retain your electricity service. If that broadband service is not available at the new property, you must retain a broadband service with us in order to remain eligible for this offer.
8.7 There are no upfront installation costs on standard fibre broadband installations if you’re not already connected to fibre. If your home is more than 200m from where the fibre cable access point is on the street, or you need additional internal wiring, there may be an additional installation cost.

ROUTER REQUIREMENTS

9.1 If you choose a fibre service, you’ll need to supply your own router. This router must meet the specifications for a router compatible with Mercury’s fibre services. These specifications are available at mercury.co.nz/fibre- BYOD-specs. Using a
non-compatible router means you may not be capable of receiving the stated speeds for Mercury’s fibre services. You can choose to purchase a fibre router from Mercury, see mercury.co.nz/equipment-terms for details.
9.2 If you choose wireless broadband, you’ll require a Mercury router for this service.
9.3 A $14.95 postage and handling charge will apply for the delivery of all Mercury-issued routers.

YOUR BROADBAND PLAN AND PRICES

10.1 You’ll receive free broadband for the first 3 months of the Term, and pay the rates as shown in the table below for the next 9 months of the Term, as determined by your connection type and/or selected broadband speed.
10.2 3 months free broadband only applies to the monthly charge for your chosen plan. It does not apply to postage and handling charges or other charges such as calls, calling plans or additional services such as voicemail or wireless broadband additional data packs.

Service| Months
1-3| Months 4-12
---|---|---
(All rates in this table are shown after Mercury’s $15 Broadband Bundle Discount has been
applied.)
120GB (Capped) Wireless Broadband
300GB Urban Wireless Broadband
300GB Rural Wireless Broadband
1000GB Wireless Broadband
(specific availability restrictions apply)
FibreClassic
FibreMax| With Phone & Naked
$0
$0
$0
$0
$0
$0| With Phone
$79
$84
$149
$89
$106
$121| Naked
$69
$74
$139
$79
$101
$116

BROADBAND BUNDLE DISCOUNT

11.1 As part of this offer, you’ll have energy and broadband with Mercury, so we will apply a $15 per month discount on your chosen broadband package – the Broadband Bundle Discount. This will apply from the point at which your free broadband period ends.
11.2 The discounted broadband prices (with the Broadband Bundle Discount applied) are shown in the table above.
11.3 You will continue to receive the Broadband Bundle Discount for your chosen broadband plan, as long as you continue to keep a broadband service and an electricity or gas service with Mercury.

CHANGING YOUR BROADBAND PLAN DURING THE TERM

12.1 The following changes are permitted during the Term:
(a)FibreClassic customers can upgrade to FibreMax during the Term.
(b) Wireless broadband customers may be able to change to a plan with a higher data allowance during the Term subject to availability.
(c) Wireless broadband customers may upgrade to fibre during the Term, subject to fibre availability at the property.
12.2 The following changes are not permitted during the Term:
(a) Changing from FibreMax to FibreClassic.
(b) Moving from a fibre plan to a wireless broadband service.
(c) Wireless broadband customers are not able to change to a plan with a lower data allowance during the Term.

WIRELESS BROADBAND

13.1 This section 13 applies to customers who select a wireless broadband service.
13.2 Wireless broadband services are not available in all areas, or to all properties or customers within availability areas. In addition, the 1000GB plan is available only in limited areas proximate to cellphone towers. Please contact us or see our website to determine whether wireless broadband is available at your address.
13.3 If you have chosen a capped wireless broadband plan, any unused data from your monthly data allowance will not be carried forward to the following month.
13.4 Additional data packs are available for capped wireless broadband plans and charged at $10 for 10GB. Data packs are either automatically or manually applied. A one-off 10GB data pack is automatically applied when the full monthly data allowance on your capped wireless broadband plan has been consumed (if no manual data packs have been added already, otherwise  it will activate after the manually added data pack has been consumed). There is only one automatically applied data packavailable per month. There are 4 manual data packs available for purchase per month for the capped wireless broadband plans. Data packs are available for use for 30 days from purchase.
13.5 If you have chosen a wireless broadband plan that is not a capped plan, any unused data from your monthly data allowance will not be carried forward to the following month. Once your full monthly data allowance has been consumed the maximum speeds for your wireless broadband plan will be reduced to 5Mbps until your monthly plan renewal date. Where your maximum speeds have been reduced, you will still be able to use your wireless broadband but you may experience some degradations (such as lower video resolution) when watching video, streaming or loading images. Your speeds may be less than 5Mbps during the period that your maximum speeds are reduced because of other factors that affect wireless broadband speeds (see Mercury’s Phone and Internet Terms for details).
13.6 You will be able to check on your data usage, but we are unable to show your data usage in real time. It is updated approximately every hour and, under normal conditions, will reflect usage up to 4 hours earlier. However, in some circumstances, such as when there are large numbers of users on the internet, it can sometimes take longer for your usage information to be updated, particularly at the end of your billing month. It is important that you take this into account when tracking your usage. Whilst we will use our best endeavours to notify you when you have used 80% of your data and 100% of your data, it is ultimately your responsibility to manage and monitor how many megabytes or gigabytes of data you have used.

EARLY TERMINATION FEES

14.1 When you sign up to Mercury, we incur costs to provide our services to you. We don’t mind paying these if you commit to taking services from us for the Term. On the other hand, if you terminate early, we still have to pay these costs. If you terminate or switch either electricity or broadband providers within the Term, you’ll need to pay an Early Termination Fee of $250 (this will be added to your next bill). An Early Termination Fee is only payable once during the Term.
14.2 If your Agreement with Mercury is terminated under the “Termination” section of Mercury’s General Residential Terms and Conditions for your breach (including, for example, for regular non-payment of invoices), the applicable Early Termination Fees for your plan will be payable by you.

OTHER TERMINATION CONSEQUENCES

15.1 If you cancel or switch all your energy services, you’ll lose your Broadband Bundle Discount. If you cancel your electricity service or switch your electricity providers during the Term, from the next billing period you will lose any remaining months of your free 3 months and will also be charged the then standard Mercury monthly rate for your broadband plan speed.
15.2 There is no Early Termination Fee if you:

(a) switch gas providers or cancel your gas service
(b) switch landline phone providers or cancel your landline phone service
(c) switch mobile phone providers or cancel your mobile phone service.

MCY00013- 3MF T2 – 17/10/23

References

• Power Company - NZ Gas, Electricity & Internet Provider | Mercury
• mercury.co.nz/equipment-terms
• Error

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>