Rug Doctor MGH-1 Motorized Grout Cleaning Tool User Manual
- June 6, 2024
- Rug Doctor
Table of Contents
Motorized Grout Cleaning Tool
FOR HOUSEHOLD USE ONLY
USER MANUAL
Model Number
MGH-1
Quick “How To” Videos
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rugdoctor.com |
1-800-784-3628
12715 © 2018 Rug Doctor, LLC
THANK YOU FOR BUYING A RUG DOCTOR PRO®MOTORIZED GROUT CLEANING TOOL
We are excited to share one of our innovative products with you. Your Rug
Doctor Pro®Motorized Grout Cleaning Tool has been designed to add versatility
to your Rug DoctorPro® Deep Cleaner, allowing you to clean all floor types in
your home! The product needs to be assembled before you can put it to work.
Happy Cleaning!
WHAT’S IN THE BOX
IMPORTANT SAFETY INSTRUCTIONS
USERS MUST READ AND UNDERSTAND ALL INSTRUCTIONS BEFORE USING THIS TOOL AND MACHINE. WHEN USING TOOLS AND MACHINES, BASIC PRECAUTIONS SHOULD ALWAYS BE FOLLOWED, INCLUDING THE FOLLOWING:
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY TO PERSONS OR PROPERTY
DAMAGE:
› Use the machine only as described in this manual. Use only Rug Doctor’s
recommended attachments and cleaning solutions.
› For indoor use only.
› Do not leave the machine unattended when plugged in or while powered on.
Turn off all controls before unplugging. Unplug the machine when not in use
and before cleaning or servicing. Do not unplug by pulling on the cord. Unplug
by pulling on the plug.
› Use only Rug Doctor® cleaning products intended for use with this machine.
› Do not immerse. Only use machines on surfaces moistened by the cleaning
process.
› Use caution when using hot tap water. Do not boil or microwave water to be
used in this machine.
› Do not allow the machine to run dry. When the Clean Water Tank runs out,
stop using it and follow directions to refill.
› Do not allow this machine to be used as a toy. Close attention and adult
supervision are necessary when used by or near children. This machine is not
intended to be used by children aged 12 and under. Do not allow children to
place their body parts in or near openings or moving parts.
› Do not use with damaged cord or plug. If this machine is not working as it
should, has been damaged by dropping, or has been left outdoors; stop using it
and take it to a service center.
› Do not pull by a cord, carry by cord, use cord as a handle, close a door on
cord, nor pull cord around sharp edges or corners.
› Do not run the machine over the cord. Keep cord away from heated surfaces.
› Do not clean over-floor electrical outlets.
› Do not handle plug or use this machine with wet or sweaty hands.
› Do not put any objects into the opening. Do not use the machine if any
opening is blocked. Keep openings free of dust, lint, hair, and anything that
could reduce airflow. Use extra care when cleaning on stairs.
› Keep hair, loose clothing, fingers, and all body parts away from openings
and moving parts.
› Turn off all controls before unplugging.
› Do not use pick-up flammable or combustible materials such as gasoline; or
paints. Do not use in areas where there may be present.
› Do not use to pick up anything that is burning or smoking, such as
cigarettes, matches, or hot ashes.
› Do not place in or pick up anything with this machine that is a caustic or
toxic material, such as bleach, ammonia, toilet bowl cleaners or drain
cleaners.
› The use of an extension cord is not recommended. Failure to follow this
instruction may expose the user to the possibility of electric shock, personal
loss or injury, and/or death.
› Do not operate without tanks or in any manner inconsistent with the above
warnings or the operating instructions included in this manual.
› Always turn off this machine before connecting or disconnecting hoses,
wands, or motorized nozzle.
› The attachments hose contains electric wires. Do not use or repair a damaged
hose. Do not use it when the hose is cut or punctured. Avoid picking up sharp
objects.
› Examine the attachment hose periodically for visible deterioration, such as
abrasions, cracks, splits, and the like.
› The attachment hose is to be used only for indoor household cleaning
applications.
› Do not use this machine like a vacuum.
› Always ensure float is properly installed before any wet pick-up operation.
› Product contains chemicals known to the state of California to cause cancer,
birth defects, and other reproductive harm.
› Connect to a properly grounded outlet only. See “Grounding Instructions”
WARNING
Improper connection of equipment-grounding conductors can result in the risk
of electric shock. Check with a qualified electrician if you are in doubt as
to whether the outlet is properly grounded. Do not modify the plug provided
with the machine. If the plug will not fit the outlet, have a proper outlet
installed by a qualified electrician. This machine is for use on a nominal
120-volt circuit and has a plug that looks like the plugin Figure A. Make
sure the machine is connected to an outlet having the same configuration as
the plug. No adapter should be used with this machine.
GROUNDING INSTRUCTIONS
This machine must be grounded. If
the machine should malfunction or break down, grounding provides a path of
least resistance for electric current, to reduce the risk of electric shock.
This machine is equipped with a cord having an equipment-grounding conductor
and grounding plug. The plug must be inserted into an appropriate outlet that
is properly installed and grounded in accordance with the local codes and
ordinances.
SAVE THESE INSTRUCTIONS FOR FUTURE USE
How to use:
PREPARING TO CLEAN
IMPORTANT CLEANING TIP: Vacuum/clean area with a dry vacuum or microfiber mop thoroughly before deep cleaning. Always test in inconspicuous areas with a small amount of cleaner before using.
Raise the Main Handle
Raise the Handle of the Pro Deep Cleaning into the upright position until the handle locks securely.
Check the Power Button
Make sure the Power Button is in the “off” position.
Add Cleaning Solution
Add Rug Doctor Cleaning Solution and warm water to the Clean Water Tank as per the cleaning solution instructions.
CONNECT THE HOSES
Open the Vacuum Hose Port
Pull the black rubber flap upward to open the Vacuum Hose Port.
Connect the Vacuum Hose
Insert the Vacuum Hose Cuff into the Vacuum Hose Port (marked “A”).
Connect the Solution Hose
Insert the Solution Hose into the Solution Hose Port (marked “B”).
ASSEMBLE THE WAND
Connect and Assemble the Wand
Align components and connect 2 bars together to make one wand.
Connect the Grout Tool
Align components and attach the Grout Cleaning Tool head to the lower end of the wand.
Connect the Wand to the Handle/Hose
Align components and attach the Wand to the open end of the Handle/Hose.
How to use:
CLEANING YOUR GROUT
Plug in the Machine
Insert the plug into a properly grounded outlet.
CAUTION
Before plugging the machine in check the Power Button to make sure it is in
the “off” position.
Turn On the Machine
Press the Power Button located on the Main Handle to “Tool” mode. The Tool
Brush will spin as whenever the machine is in “Tool” mode.
Position the Grout Tool
Position the Grout Tool in front of the area that you want to deep clean. Use
the grout guides marked on the back of the Grout Tool Head to ensure that the
tool is lined up with the grout line.
Cleaning Your Grout
Press the Trigger on the Handle/Hose to apply the solution while making2 slow
wet passes (1 forward and 1 back) over each area. Release the Trigger Make 2
slow dry passes (1 forward and 1 back) to suck up the dirty solution (do not
hold down the Trigger for this step) Repeat as necessary.
Keep Power On for 15 Seconds
Keep the machine in “Tool” mode 15 seconds after cleaning, to allow for all of the dirty solutions to be collected into the Dirty Water Tank.
Turn Off the Machine
Press the Power Button located on the Main Handle to the “Off” position.
How to use:
CLEANING AND STORING YOUR GROUT TOOL
Turn Machine Off
Make sure the Power Button is in the “off” position. Unplug the Machine power cord from the power outlet.
Disconnect Vacuum Hose Port
Disconnect the Upholstery Hose from the Hose Port.
Disconnect Solution Hose Port
Squeeze tabs on sides of Solution Hose connector and pull to remove from Solution Hose Port.
Store Tool
Drain excess solution from Handle/Hose into a drain by pressing Trigger. Clean
and store Handle/Hose, Wand, and Upholstery ToolHead until next use. Allow
Tool to dry thoroughly before storing.
PLEASE NOTE : You can disconnect the Grout Cleaning Tool Head and break down the Wand for easy storage.
How to:
CHANGE YOUR BRUSH ROLL
Ensure that Power Button is in an off position and the Power Cord is unplugged
before cleaning or replacing Brush Roll.
Disconnect Grout Cleaning Tool Head from the Wand.
Turn Tool Head upside down. (Brush Roll Facing ceiling).
Remove one screw and Brush Roll Cover.
Remove the old Brush Roll and replace it with a new Brush Roll.
Replace Brush Roll Cover and screw to lock Brush Roll back into place.
Reconnect Hard Surface Cleaning Tool Head to the wand.
ADDITIONAL TOOLS
Available for purchase on rugdoctor.com
HARD FLOOR TOOL
UPHOLSTERY TOOL
WARNING
To reduce the risk of fire and electric shock due to internal component
damage, use only Rug Doctor cleaning products intended for use with the
appliance.
TROUBLESHOOTING
The following Troubleshooting Guide is provided to help you resolve issues
that may arise with the common usage of the machine.
PROBLEM
| POSSIBLE REASON|
HOW TO FIX
---|---|---
NO POWER| › Power Cord not plugged in.
› Power Button is not turned on.
› Solution Hose Tool Connection is not installed properly.| › Plug Power Cord
into a wall outlet.
› Press Power Button to “TOOL” position.
› Disconnect plastic Solution Hose Tool Connection at end of small tubing and
wire by pinching on top and bottom. Reconnect Solution Hose Tool Connection,
making sure it
clicks into place. Check additional connections to ensure they are installed
properly.
NO / LOW SPRAY
| › Not pressing Trigger on Handle/Hose.
› Clean Water Tank is empty or low.
› Clean Water Tank is not locked or installed correctly.
› Valve of Clean Water Tank is clogged.
› Solution Hose Tool Connection is not installed properly.
| › Press and hold Cleaning Solution Trigger.
› Fill Clean Water Tank with water and solution.
› Lift up Clean Water Tank and place back into position. The tank should click
into place when positioned properly.
› Remove valve from the bottom of Clean Water Tank. Clean with warm soapy
water.
› Disconnect plastic Solution Hose connector at end of small tubing and wire
by pinching on sides. Reconnect Solution Hose connector, making sure it clicks
into place. Check additional connections to ensure they are connected
properly.
NO / LOW SUCTION| › Dirty Water Tank Is full.
› Dirty Water Tank is not locked or installed correctly.
› Vacuum Hose Tool Connection is not installed properly.
› Kink or obstruction in Vacuum Hose.| › Empty Dirty Water Tank and replace
the empty tank when finished.
› Lift up Dirty Water Tank and place back into position. The tank should click
into place when positioned properly.
› Disconnect Vacuum Hose. Reconnect Vacuum Hose, making sure it is fully
inserted into the Vacuum Hose Port.
› Unkink or remove obstruction in Vacuum Hose.
ROTATING BRUSH DOESN’T ROTATE| › If something is lodged in the Brush
Roll, the brush will stop rotating. Refer to “How To Change your Brush Roll”
if further cleaning is needed. Power needs “reset”.| › Turn the machine off
and unplug Power Cord from the outlet. Check that there is nothing stopping
the brush roll from rotating. Clean and check that the Brush Roll spins
freely. When the Brush Roll is freed, plug in the Machine and turn the Machine
on.
› There may be times when you will need to “reset” the power if not working.
To do so, turn the power button on the Pro Deep Machine to “CARPET” for 30
seconds. Then turn it back to the “OFF” position. Wait 30 seconds, then turn
the power button back to “TOOL”.
If you are not able to resolve or have other questions, call the customer service hotline at 1-800-784-3628.
Warranty Information
Two (2) Year Limited Consumer Warranty
Rug Doctor gives the original purchaser, who retains proof of purchase, from
Rug Doctor or an authorized Rug Doctor Dealer, this limited warranty
(“Warranty”) for your Rug Doctor Pro Motorized Grout Tool acquired for normal
household use (commercial or rental use is excluded). You are responsible to
notify Rug Doctor within thirty (30) days of the original purchase if any
parts or components are missing, or if you experience any issue, with your Rug
Doctor Pro Motorized Grout Tool.
What Does This Warranty Cover / How Long Does The Warranty Last
Rug Doctor will, for the original purchaser, with proof of purchase, repair,
or replace (with new or remanufactured components or products), including
labor, any part that is defective in material or workmanship within two (2)
years of purchase. This warranty applies to Tools used for normal household
purposes only.
What The Warranty DOES NOT Cover
The following exclusions apply to the tool and part(s) failures due to 1)
normal wear and tear; 2) tool alterations and 3) abuse or misuse of the tool,
including use not in accordance with this “User Manual”. This warranty does
not provide a refund of the purchase price. For best operating efficiency and
cleaning, the use of only Rug Doctor products is recommended. Use of the tool
for rental voids the warranty and is not permitted under Federal Law (see
“Unauthorized Use” statement below). Commercial use is excluded under this
warranty except as set forth in the “ONE YEAR LIMITED COMMERCIAL WARRANTY”
below. Rug Doctor is not liable for any consequential or incidental damages of
any nature involving the purchase/use of your carpet cleaning machine. In no
event shall Rug Doctor’s liability exceed the purchase price of the machine.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusions may not apply to
you.
Expenses
If a Tool is returned to a repair center for repair within thirty (30) days of
original purchase, Rug Doctor will pay the freight charges both to a repair
center and back to you. After that, you will be required to ship the Tool to a
Rug Doctor repair center should additional repairs be required after the
initial thirty (30) day warranty period. You will be responsible to pay any
freight charges for shipment to the repair center for repairs occurring after
the initial thirty (30) days. Rug Doctor will pay the freight charges back to
you.
How State Laws Apply
This warranty gives you specific legal rights. You may also have other rights
which vary from state to state.
How Do I Get Service Under This Warranty?
TO OBTAIN WARRANTY ASSISTANCE , please call 1-800 RUG DOCTOR
(1-800-784-3268) (8 am to ure of the
problem. Rug Doctor will review all the facts involved and advise you as to
recommended procedure. We recommend you keep the origina5 pm Mon – Fri CST) or
e-mail consumer.support@rugdoctor.com. Rug Doctor will need the following
information to assist you: your name, address and telephone number, product
model and serial number, proof of purchase showing date and place of purchase.
Please explain the natl carton and packing materials.
Unauthorized Use
Use of this carpet cleaning Tool with Rug Doctor Trademarks for rental
purposes is UNAUTHORIZED and is in violation of U.S.C Section 1114(I) and 15
U.S.C. Section 1125 (a).
One (1) Year Limited Commercial Warranty
All of the warranty terms as expressed above shall apply in all respects, for
the original United States purchaser of a Rug Doctor Pro® Motorized Grout
Tool, who purchases the machine commercially (not in household use), except
that the limited warranty period for the defects in the material or
workmanship, as well as housing parts for commercial use machines, shall be
one (1) year. You can register your Rug Doctor Pro ® Deep Motorized Grout Tool
at www.rugdoctor.com
Note: You must keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim.
RUG DOCTOR CONSUMER SERVICE CONTACT INFORMATION:
WEBSITE: www.rugdoctor.com/customer-support
EMAIL: consumer.support@rugdoctor.com
PHONE: 1-800-784-3628
PLEASE DO NOT RETURN THIS PRODUCT TO THE STORE
For any questions or concerns, please contact Rug Doctor
customer service representative at
1-800-784-3628
RUG DOCTOR PRO®MOTORIZED GROUT CLEANING TOOL