MuxLab 500767-2110-UTP Gateway Converter Instruction Manual
- June 16, 2024
- MuxLab
Table of Contents
3G-SDI ST2110 Over IP
Gateway Converter
Operation Manual
500767-2110
500767-2110-UTP Gateway Converter
Copyright Notice:
Copyright © 2022 MuxLab Inc. All rights reserved.
Printed in Canada. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording or otherwise without prior written
permission of the author.
Trademarks:
MuxLab Broadcast is a registered trademark of MuxLab Inc.
Product Overview
1.1 Introduction
The 3G-SDI/ST2110 over IP Uncompressed Gateway Converter allows HD-SDI and 3G-
SDI equipment to be extended up to 100ft (30m) via UTP Cat 6a/7 cable (model
500767-2110-UTP), or up to 1300ft (400m) via duplex multimode OM4 fiber with
LC connectors (model 500767-2110-MM), at up to 1080p resolution @ 60Hz
uncompressed, in a point-to-point configuration. A second Media/Data port is
provided and can be used to support ST-2022-7 Redundancy (Seamless Protection
Switching). Thus a second MuxLab SFP module (model: 500970-UTP for UTP model,
or 500970-MM for multimode fiber model) is pre-installed and
included.
Point-to-multipoint and multipoint-to-multipoint configurations are also
possible by connecting several units to a 10G Ethernet network. The unit
provides a 1G Ethernet Switch port for unit management via a Rest API or NMOS,
and an RS232 port for remote control of end devices (for future
implementation).
The following diagrams illustrate typical multipoint-to-multipoint LAN
configuration. 
1.2 Applications
The 500767-2110 is an ideal solution for SDI/IP hybrid environments. It allows
broadcasters the ability to have a single IP infrastructure rather than two
different ones. The 500767-2110 applications include commercial broadcast AV
systems, news/sports/TV stations and movie networks.
1.3 Key Features
The following are the 500767-2110 key features.
- Supports SMPTE ST-2110 uncompressed SDI video up to 1080@ 60Hz
- Supports SMPTE ST-2022-7 (Class D, supporting up to 150usec delay with no frame lose) AV signal Redundancy (Seamless Protection Switching)
- Extend SDI audio/video over an IP network at up to 100ft (30m) over CAT 6a/7 UTP cable (for 500767-2110-UTP model), or 1300ft (400m) over duplex OM4 fiber (for 500767-2110-MM model) – Note that OM3 fiber may also be used at up to 985ft (300m) on the MM Fiber model.
- This device is a Transceiver and can be configured as a Transmitter (Encoder), or Receiver (Decoder)
- Supports many Transmitters and Receivers depending on network bandwidth
- Supports point-to-point, point-to-multipoint and multipoint-to-multipoint applications
- Supports two (2) 10G Ethernet ports (labelled as: Media 1 & Media 2) for AV Media/Data transmission, and a 1G Ethernet port (labelled as: Console LAN) for device management & control via a RestAPI or NMOS based management platform • RS232 port in included for future use, to manage end devices
- Audio 3.5mm port is included for future use, for audio insert/extract
- May be managed via a Web interface and third-party control software platforms supporting a RestAPI or NMOS
1.4 Specifications
The following are the 500767-2110 specifications.
| Environment | Up to 3G-SDI |
|---|---|
| Devices | Cameras, mixers, media players, monitors, TVs, PCs, laptops, |
servers supporting up to 3G-SDI
Signals| Up to 3G-SDI (1080p @ 60Hz), supporting ST-2110
Connectors/Switches| Two (2) BNC connectors for SDI
Two (2) SFP Connectors for 10G Ethernet ports for redundant AV transmission
One (1) RJ45S Connector for 1G Ethernet port for unit control One (1)
3-position Phoenix Connector for RS232 (for future use) One (1) 3.5mm audio
connector (for future use)
One (1) 2.1mm locking power connector
Max Distance| OM4: 1300ft (400m), for model 500767-2110-MM OM3: 985ft
(300m), for model 500767-2110-MM
| UTP: 100ft (30m), for model 500767-2110-UTP
---|---
Latency| Zero latency
Compression| None (uncompressed)
Network Bandwidth| Up to 3 Gbps
Network Requirement| 10G Ethernet LAN for AV transmission, and 1G
LAN for 3rd party management platforms
3 rd **Party Control| Via RestAPI and NMOS (IS-04 for
discovery & IS-05 for connectivity management)
Cable| Two (2) Dual multi-mode fiber cables (for MM Fiber version) or
Two (2) CAT 6a/7 UTP cables (for UTP version) for AV media/data transmission,
and CAT 5e/6 UTP cable for control
Power Consumption| 12 Watt
Temperature| Operating: 0° to 40°C Storage: -20° to
85°C Humidity: Up to 95% non-condensing
Enclosure| Aluminum (color: black)
Dimensions| 4.4” x 9.9” x 1.3” (11.1 x 25.0 x 3.3 cm)
Weight| 1.75 lbs ( 0.8 kg)
Compliance| Regulatory: FCC, CE, RoHS Flammability: 94V0
Warranty| 3 years
Order Information| 500767-2110-MM: 3G-SDI/ST2110 over IP Uncompressed
Gateway Converter (Transceiver), MM fiber (UPC: 627699007679)
500767-2110-UTP: 3G-SDI/ST2110 over IP Uncompressed Gateway Converter
(Transceiver), UTP (UPC: 627699017678)
Accessories
** (Sold separately)| 500920 16-Port Rackmount Transceiver Chassis
500917 Wall Mount Transceiver Bracket Kit
500970-MM Multimode 10G SFP Module, 850m (for 2nd Media/Data Port)
500970-UTP UTP 10G SFP Module, (for 2nd Media/Data Port)
1.5 Currently Supported Resolutions
The following are the currently supported 500767-2110 video resolutions and
frame rates.
| Color Depth | Color Space | 1080p |
|---|---|---|
| 60 | 59.94 | 50 |
| 10 Bit | YCbCr 422 | Yes |
| Color Depth | Color Space | 1080i |
| --- | --- | --- |
| 60 | 59.94 | 50 |
| 10 Bit | YCbCr 422 | Yes |
Managing the 500767-2110
The 3G-SDI/ST2110 over IP Uncompressed Gateway can be managed through its Web
interface and API. The system supports the ST-2110 protocol, and ST2022-7
Redundancy for critical applications. This section describes how to set up the
500767-2110 parameters using both the Web interface and the API.
2.1 Web interface
Configuring the 500767-2110 from the Web interface requires a TCP/IP
connection from the unit 1G Ethernet port to your network. The 500767-2110
default IP address is set to DHCP. If no DHCP is available on your network, as
a TX, “Console LAN” port / “Media 1” port / “Media 2” port will be
192.168.168.64/65/66 addresses respectively. As a RX, “Console LAN” port /
“Media 1” port / “Media 2” port will be 192.168.168.67/68/69 addresses
respectively. To be able to log in to the 500767-2110 Web interface, your
computer has to be in the same subnet.
The Console LAN port and Media 1 and Media 2 media/data ports are shown below
(media ports are shown without the included SFP module).
2.1.1 Configuring the 500767-2110 as a TX
This section will describe how to configure the unit as a TX using the Web
interface.
Since the 500767-2110 is a Transceiver, it may be set as a Transmitter (TX) or
Receiver (RX). To set the unit as a TX, set Dip Switch Pin #1 to the DOWN
position. The 4-Pin Dip Switch is located on the front panel as shown below.
2.1.2 TX Media Page
To connect into the TX, you may open a Web browser and type its IP address.
Once connected, the Media page opens. This page contains both the video and
audio settings. See example below: 
Figure 2: 500767-2110 TX Media Settings
Clicking on the Submit button will allow you to apply the new changes while
clicking on Cancel will discard any changes.
The following table describes the Media settings
| Settings | Description |
|---|---|
| SDP Video | SDP File for Video |
| SDP Audio | SDP File for Audio |
| Name | Host Name |
| Video Address | Multicast address for video |
| Audio Address | Multicast address for audio |
| ANC Address | Multicast address for ancillary data |
| Video port | Port number for video |
| Audio port | Port number for audio |
| ANC port | Port number for ancillary data |
| Media | Detected video resolution |
| Color depth | Detected color depth |
| Color space | Detected color space |
| Audio channels | Number of audio channels detected |
| Audio rate | Detected audio rate |
| Audio PKT size | Audio packet size detected |
2.1.3 TX System Info Page
The System Info page displays general product information such model number,
firmware and FPGA version, MAC and IP address, RS232 settings (for future
use), etc. 
2.1.4 TX PTP Page
2.1.5 TX Settings Page
The Settings page allows the user to configure both the network and the RS232
settings (RS232 is for future use). Additionally, you may load the factory
configuration by clicking on the Reset button while the Reboot button will
reboot
the unit. Note that performing a Reset will overwrite the unit settings and
reset them to their factory default, while performing a Reboot will interrupt
any active connection. 
Firmware Upgrade
The 500767-2110 comes with the firmware pre-installed, please check the MuxLab
Web site to verify if a newer version is available. You may go to our support
software/firmware page of our Web site to download the required files:
https://muxlab.com/support?section=software-and-firmware
Important Note: Use the 1G Port (port: Console LAN) to upgrade the unit
Firmware.
The 500767-2110 TX has both an FPGA and MCO (Micro-Controller Unit), and each
has its own firmware. The user may upgrade the FPGA and MCU firmware from this
page as follows:
- Download the upgrade 500767-2110 firmware file (which includes the FPGA and MCU code) from the MuxLab website (found under the Support Software/Firmware page).
- Go to the Setting page on the unit Web interface.
- In the Upgrade Firmware section press on the “Browse” button and locate and select the file you downloaded, and click on the “Chose File” button. It may take 30 seconds or more to install the new version. Allow the process to complete without interruption.
Network Settings (TX)
The user may set the network parameters of the 500767-2110 TX for the two (2)
10G Media/Data ports (ports: Media 1 & Media 2 is installed) and the one (1)
1G Management/Control port (port: Console LAN), including enabling or
disabling DHCP, setting a static IP Address, Netmask Address, and Gateway
Address, and then pressing on “Apply”.
The 500767-2110 TX default IP addresses are set to DHCP. If no DHCP server is
available on your network the TX will default to the following static IP
Addresses:
- 1G Management/Control port (Console LAN): 192.168.168.64
- Media/Data 1 port (Media 1): 192.168.168.65
- Media/Data 2 port (Media 2): 192.168.168.66
Note: If the user changes the static IP addresses from their default
values, then the user defined static IP Addresses will be used when do DHCP
server is present. However, if the unit is Factory Reset then the default
static IP Addresses
above will apply.
Factory Reset
The user may perform a factory reset, by pressing on the “Reset” button. This
will return the unit to the original MuxLab factory settings, and all user
settings and data will be lost. Allow the process to complete without
interruption.
Reboot
The user may reboot the unit (equivalent to a power cycle), by pressing on the
“Reboot” button. This will temporarily interrupt normal operation and the unit
connection. Allow the process to complete without interruption.
Logs
The user may get logs for his unit by pressing on the “Download” button. This
may help identify the source of a possible issue you may be having, or to
simply get info on the unit operation.
2.1.6 Configuring the 500767-2110 as a RX
The following will explain how to configure the 500767-2110 as a RX from the
Web interface.
Since the 500767-2110 is a Transceiver, it may be set as a Transmitter (TX) or
Receiver (RX). To set the unit as a RX, set Dip Switch Pin #1 to the UP
position.
The 4-Pin Dip Switch is located on the front panel as shown below.
2.1.7 RX Media Page
To connect into the RX, you may open a Web browser and type its IP address.
Once connected, the Media page appears. This page contains the main settings
to properly receive audio, video and ANC data signals from the 500767-2110 TX.
There are different ways of configuring the unit: Manual SDP and NMOS.
Additionally, when using Manual configuration, the Media settings can be
either ANC Data or Manual.
The following example shows settings for Manual input type and ANC Data Media
Settings. 
SDP input type settings are showed here 
The following table shows the media settings of the 500767-2110 RX
| Settings | Description |
|---|---|
| Input Type | · Manual: Audio, video and ANC data settings values are entered |
manually
· SDP: File containing Audio, video and ANC data information
Name| Host Name
Video Address| Multicast address for video
Audio Address| Multicast address for audio
ANC Address| Multicast address for ancillary data
Video port| Port number for video
Audio port| Port number for audio
ANC port| Port number for ancillary data
Media Settings| · ANC Data: Media information is set automatically
· Manual: Media information is entered manually
---|---
Media| Force the RX to specific Video resolution [1920x1080p, 1920x1080i and
1280x720p]
Color depth| Force the RX to specific color depth value [8,10,12 and 16]
Color space| Force the RX to specific color space value [YCbCr4:2:2,
YCbCr4:4:4 and RGB]
Audio channels| Force the RX to specific number of audio channels [4, 8,12 and
16]
Audio rate| Force the RX to specific audio rate [44100, 48000 and 96000]
Audio PKT size| Force the RX to specific audio packet size [125us and 1ms]
SDP Video| SDP file for video
SDP Audio| SDP file for audio
2.1.8 RX System Info Page
The System Info page of the RX displays information such model number,
firmware and FPGA version, MAC and IP address, RS232 settings (for future
use), etc. 
2.1.9 RX PTP Page
2.1.10 RX Settings Page
The Settings page of the RX allows you to configure both the network and the
RS232 settings. Additionally, factory reset is possible by clicking on the
Reset button. The Reboot button will reboot the unit. Note that performing a
Reset will
overwrite the unit settings and rest them to their factory default, while
performing a Reboot will interrupt any active connection.
Figure 10: 500767-2110 RX
Settings page
Firmware Upgrade
The 500767-2110-RX comes with the firmware pre-installed, please check the
MuxLab Web site to verify if a newer version is available. You may go to our
support software/firmware page of our Web site to download the required files:
https://muxlab.com/support?section=software-and-firmware
The 500767-2110 RX has both an FPGA and MCO (Micro-Controller Unit), and each
has its own firmware. The user may upgrade the FPGA and MCU firmware from this
page as follows:
- Download the upgrade 500767-2110 firmware file (which includes the FPGA and MCU code) from the MuxLab website (found under the Support Software/Firmware page).
- Go to the setting page on the unit Web interface.
- In the Upgrade Firmware section press on the “Chose File” button and locate and select the file you downloaded and click on the “Upload” button. It may take 30 seconds or more to install the new version. Allow the process to complete without interruption.
Network Settings (RX)
The user may set the network parameters of the 500767-2110 RX, including
enabling or disabling DHCP, setting a static IP Address, Netmask Address, and
Gateway Address, and then pressing on “Apply”.
The 500767-2110 RX default IP addresses are set to DHCP. If no DHCP is
available on your network the RX will default to the following static IP
Addresses:
- 1G Management/Control port (Console LAN): 192.168.168.67
- Media/Data 1 port (Media 1): 192.168.168.68
- Media/Data 2 port (Media 2): 192.168.168.69
Note: If the user changes the static IP addresses from their default
values, then the user defined static IP Addresses will be used when do DHCP
server is present. However, if the unit is Factory Reset then the default
static IP Addresses
above will apply.
Factory Reset
The user may perform a factory reset, by pressing on the “Reset” button. This
will return the unit to the original MuxLab factory settings, and all user
settings and data will be lost. Allow the process to complete without
interruption.
Reboot
The user may reboot the unit (equivalent to a power cycle), by pressing on the
“Reboot” button. This will temporarily interrupt normal operation and the unit
connection. Allow the process to complete without interruption.
Logs
The user may get logs for his unit by pressing on the “Download” button. This
may help identify the source of a possible issue you may be having, or to
simply get info on the unit operation.
2.2 500767-2110 API (NMOS and RestAPI)
In addition to the Web interface, the 500767-2110 can also be managed through
a RestAPI and NMOS management platforms.
NMOS:
The 500767-2110 supports NMOS IS-04 (for unit discovery) and IS-05 (for
unit connectivity management). NMOS is supported via the unit control port,
which by default is the 1G Ethernet port (labelled as: Console LAN). Note that
control can also be transferred to one of the media ports (labelled as: Media
1 or Media 2) via the web interface if required.
Prior to interfacing with any NMOS control software, please go to the
500767-2110 Receiver web interface, and navigate to the Input Type field under
the Media tab, and select NMOS from the pull-down menu. You can then make use
of an NMOS control software (please refer to the NMOS control software
operation manual for further details on this software). Note that the NMOS
control software should be on the same network segment as the control port
mentioned above.
RestAPI:
This section describes the RestAPI commands supported on the 500767-2110.
It is intended for users with a programing background. Note that the part
number 500767 and 500767-2110 may be used below in the API and in the replies,
please take note that this is OK.
[500767-TX IP Address]/api/[RestAPI Command]
Enter [500767-2110-TX IP Address]/api/ to obtain a list of RestAPI Commands
500767-2110-RX RestAPI:
The following screen shots show the RestAPI for the 500767-2110-RX (Receiver):
The RestAPI commands can be accessed directly from a browser by entering the
500767-2110–RX IP Address and RestAPI command as follows:
[500767-2110-RX IP Address]/api/[RestAPI Command]
Enter [500767-2110-RX IP Address]/api/ to obtain a list of RestAPI
Commands
Frequently Asked Questions
The following FAQ section provides answers to the most frequent questions you may have regarding the configuration of the 500767-2110.
What is the default IP address of the 500767-2110?
By default the 500767-2110 is configured in DHCP mode. If no DHCP server is available the unit will fall back to its default static IP address: As a Tx, Console LAN port: 192.168.168.64/255.255.255.0 Media 1 port: 192.168.168.65/255.255.255.0 Media 2 port: 192.168.168.66/255.255.255.0 As a Rx, Console LAN port: 192.168.168.67/255.255.255.0 Media 1 port: 192.168.168.68/255.255.255.0 Media 2 port: 192.168.168.69/255.255.255.0
How to find the 500767-2110 IP address?
You can check the unit’s IP address by using either Wireshark or going to your network switch Web interface.
Why cannot I connect to the 500767-2110 GUI?
Ensure that your computer is on same subnet. For instance, if the TX’s IP address is 192.168.168.64/255.255.255.0 your computer must be configured as follows: 192.168.168.x/255.255.255.0, where x may be 70 or something similar.
How do I find the software version of the 500767-2110?
From the Web interface you may go to the System Info page.
Why is the RX not displaying video?
First, ensure your video source is valid. If using manual configuration, make sure the Multicast addresses for both audio and video matches the one from the TX. Second, validate your network supports multicast. Double check your wiring as well as UTP cable length.
What is SDP?
SDP stands for Session Description Protocol which describes the parameters for both audio and video.
I am using SDP input type but the RX is not displaying video?
Ensure you are entering the right information for each field. Please refer to section number 2 for details on the TX SDP file.
The 500767-2110 RX does not display video from another ST2110 manufacturer?
Check media parameters and ensure you are entering the right SDP information if using this input type. If it is still not working, email the SDP file to Muxlab support.
12G-SDI (4K/60) does not work on the 500767-2110?
Product Warranty Policy
Items Under Warranty – Company Policy
MuxLab guarantees its products to be free of defects in manufacturing and
workmanship for the warranty period from the date of purchase. If this product
fails to give satisfactory performance during this warranty period, MuxLab
will either repair or replace the product at no additional charge, except as
set forth below. Repair and replacement parts will be furnished on an exchange
basis and will be either reconditioned or new. All replaced parts and products
become the property of MuxLab. This limited warranty does not include repair
services for damage to the product resulting from accident, disaster, misuse,
abuse, or unauthorized modifications or normal decay of battery driven
devices.
Batteries, if included with the product, are not covered under this warranty.
Limited warranty service can be obtained by delivering the product during the
warranty period to an authorized MuxLab dealer from whom you purchased the
product, or by sending it to MuxLab. MuxLab will not accept any such product
for repair without a Return Material Authorization number (RMA#) issued by its
Customer Service Department, along with a dated proof of purchase. If this
product is delivered to MuxLab by mail, you agree to assume risk of loss or
damage in transit, to prepay shipping charges to the warranty service
location, and to use the original shipping container or equivalent.
THE ABOVE LIMITED WARRANTY IS THE ONLY WARRANTY COVERING YOUR MUXLAB PRODUCT.
THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO
YOU.
IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER, YOUR SOLE REMEDY SHALL BE REPAIR
OR REPLACEMENT AS PROVIDED FOR ABOVE. IN NO EVENT SHALL MUXLAB BE LIABLE TO
YOU FOR ANY DAMAGES, INCLUDING ANY LOSS OF PROFITS, LOST SAVINGS, OR OTHER
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO
USE THIS PRODUCT, EVEN IF MUXLAB OR AN AUTHORIZED MUXLAB DEALER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; NOR WILL MUXLAB BE LIABLE FOR ANY
CLAIM BY ANY OTHER PARTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM
STATE TO STATE.
Warranty Periods
This product is under warranty for a period of three (3) years.
Any product found to be defective within three (3) months of invoice,
including one (1) month shelf life, may be returned for replacement by a new
unit or a satisfactory repair within one (1) month of receiving any returned
product. The customer must provide MuxLab with the serial number and proof of
purchase of the defective unit being returned. All R.M.A.’s issued are subject
to inspection by MuxLab, and will be returned to the customer if not properly
packaged – units must be returned in the original container or equivalent.
MuxLab will not accept any such product for repair without an authorization
from its Technical Support department and without a return authorization
number issued by the MuxLab Customer Service department. For a credit &
replace R.M.A., the customer will be liable to pay replacement invoice if
defective products are not returned.
For Products more than six months old, including shelf life.
The defective unit must be returned prepaid to MuxLab and then the unit will
be repaired or if repair is not possible, replaced by an equivalent unit and
returned to the customer within one (1) month of receiving any returned
product. There is no charge for repair (parts and labor) during the full
warranty period.
Items Defective and not under Warranty
For products which are no longer under warranty the policy is repair and
return. An amount of 25% of the products published list price at the time of
purchase will be charged. Customers must issue a purchase order to cover the
cost of repair.
Each unit will be returned to the customer within one (1) month from receipt
of the unit by MuxLab. The defective unit must be returned prepaid to MuxLab.
The repaired unit will be returned to the customer FOB MuxLab. The repaired
unit has a 90 day warranty.
MuxLab Inc.
2321 Cohen Street
Montreal, Quebec
Canada H4R 2N7
Tel.: +1 514-905-0588 Fax: +1
514-905-0589
Toll Free (North America): 877 689-5228
URL: www.muxlab.com
E-mail: info@muxlab.com
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