MuxLab 500786-PoE MuxStream Pro Single Camera Live Streaming Kit User Manual
- June 3, 2024
- MuxLab
Table of Contents
MuxLab 500786-PoE MuxStream Pro Single Camera Live Streaming Kit
Product Overview
The MuxLab “MuxStream Pro Single-Camera Live Streaming Kit, 30X Zoom, PoE” (model 500786-PoE) includes the main components needed to broadcast live content to mass recipients spread out across the globe. The solution allows live presentations to effectively be streamed over the Internet at 1080p/60, and can work with industry-standard broadcast streaming services such as YouTube, Facebook, Wowza, to name a few, and also works with popular Audio/Video content production software tools such as OBS, Wirecast, and others.
The kit comes complete with an AV over IP H.264/H.265 4K Streamer/Transmitter
to stream content to Broadcasting Services, a MuxStream PTZ, 30X Zoom, PoE
Camera @ 1080p/60, a Wireless Lavalier Microphone, an intuitive control
application (MuxStream App) to manage the system, and a 6.6ft (2m) Premium
Certified HDMI 2.0 cable.
The MuxLab MuxStream Control App is free to download from the MuxLab website
(for Windows PC), and from the iOS and Android App Stores (for tablets and
smartphones). The Control App manages the system setup, configures the
Transmitter to stream to various broadcast services such as YouTube, Facebook,
and Wowza, and manages camera settings including pan/tilt/zoom (PTZ), and the
wireless mic volume. The AV over IP H.264/H.265 4K Streamer/Transmitter
supports up to 4K video @ 30Hz and may be located up to 330ft (100m) from an
Ethernet network switch and supports low bandwidth for streaming the HDMI
camera video and mic audio over the Internet. Transmitter and Camera support
PoE (but Power Supplies are included).
Installation
- Please validate that you received all contents listed below.
- Download the MuxStream App.
- Make sure you have an internet connection.
- Connect the Camera to the Streamer/Transmitter.
- Connect the Mic Wireless Receiver to the Streamer/Transmitter.
- Connect the Camera to your Router.
- Connect the Streamer/Transmitter to your Router.
- Power On all devices.
- Open the MuxStream App.
Using the MuxStream App
Configuring the App
Creating an account
If this is the first time you are running the MuxStream App, a new user
must be created, see figure below.
To create a new user, follow these steps:
- Enter your email address.
- Enter your password.
- Confirm your password.
- Press the “Next” button.
Auto discovers and configures your kit
After creating an account, the application will search for and discover the
devices on the network (PTZ Camera and Streamer/Transmitter) and will
configure them automatically.
Once the application has configured the devices, click the “Next” button to
begin (See figure below).
To start using the application, the user must enter their email address and
password and then press the “Sign in” button. 
After pressing the “Sign in” button, the system control interface will start automatically.
Control interface
Once logged in, the User can see three main tabs: Broadcast, Create Stream and
Settings. 
Broadcast tab
When the “Broadcast” tab is selected, the application displays the camera
preview in the center of the window and allows you to control the different
PTZ options for the camera, mic volume, and pre-sets by selecting the icon on
the right side of the window.
Pressing or hovering the cursor over the control icon will bring up a pop-up
window with different control options (Pan, Tilt, Recenter, Zoom, Volume,
Preset, etc.) that can be adjusted using the mouse or keyboard.
Multiple Presets may be created, each recording the current pan/tilt/zoom and mic volume settings at the time they are saved. Saved Presets may be recalled by simply pressing on a given Preset button. To create a Preset, press on “+ PRESET” and a new pop-up window will appear to allow the user to enter the necessary data. The current pan/tilt/zoom and volume settings may be saved.
To create a new Preset, follow these steps:
- Input the new “Preset” name. Any name may be given.
- To include the mic volume level in the Preset, enable this option.
- Input the mic volume level desired (if this option was enabled).
- Press the “SAVE” button to confirm.
Saved Presets will show up as Preset buttons with their assigned name. To activate a Preset, simply press on its button.
Settings tab
In the “Settings” tab, the application shows three options: Language, App
Version, and Auto-Discover.
- Language: The user can select the MuxStream language. Simply select the language from the list provided.
- App Version: The user can see the current MuxStream App version.
- Auto-Discover: By pressing the “AUTO-DISCOVER” button the App will automatically re-detect the Streamer/Transmitter and Camera that are connected in the network. If there is more than one Streamer/Transmitter or more than one Camera connected, the user will be requested to select the units to be used from a list provided.
Create Stream tab
To create a new stream, the user must press the “Create Stream” button. Once
selected, a new pop-up window will appear in which we can see two main
options: RTMP Streams and RTSP Streams.
Creating an RTMP Stream; To do this, select the service from the list provided. If the service is not listed, select the “Custom RTMP Streaming” button.
To create a new RTMP Stream, follow these steps:
- Input a user-defined new Stream name.
- Input the Stream URL (from your streaming provider).
- Input the Stream Key (from your streaming provider).
- Press the “SAVE” button to confirm.
Note: For each RTMP Streaming service that is listed, the App displays a
guide on how to find the “Stream URL” and the “Stream Key”. 
In the “Settings” section the user can modify different parameters such as:
Resolution, Bitrate, FPS, GOP and Encoding method. It should be noted that the
App for each service shown in the list will give default values for these
parameters, these defaults are recommended values for the Streaming service
selected, but the user can change them at any time according to their
needs.
When the creation of an RTMP Stream is complete, a pop-up window will appear
to confirm whether you want to start streaming now or later. 
Once the creation of at least one RTMP Stream is complete, a “Start Stream”
tab will appear. 
Creating an RTSP Stream; To do this, select the service from the list provided. If the service is not listed, select the “Custom RTSP Streaming” button.
To create a new RTSP Stream, follow these steps:
- Input a user-defined new Stream name.
- Copy the RTSP URL. This URL should be pasted into the appropriate box on your RTSP streaming service.
- Press the “SAVE” button to confirm.
Note: For each RTSP Streaming service that is listed, the App displays a
guide on how to enter the “RTSP URL” 
In the “Settings” section the user can modify different parameters such as:
Resolution, Bitrate, FPS, GOP and Encoding method. It should be noted that the
App for each service shown in the list will give default values for these
parameters, these defaults are recommended values for the Streaming service
selected, but the user can change them at any time according to their
needs.
When the creation of an RTSP Stream is complete, a pop-up window will appear
to confirm whether you want to start streaming now or later.
Once the creation of at least one RTSP Stream is complete, a “Start Stream”
tab will appear.
Start Streaming tab
By clicking on the ‘Start Streaming’ button, the application shows the list
of streams created and allows the user to edit, delete or start a
transmission. To start streaming, simply click on the arrow to the right of
the Stream Name.
After clicking the arrow, a popup window reminds you to check if the broadcast
service is transmitting. Click the “GOT IT” button if the transmission works
fine.
To end a transmission just click on the “Stop Streaming” button in this App
and in your broadcasting service.
Control interface for iOS and Android
For iOS and Android devices, for both tablets and smartphones, the
MuxStream application will present the same options found in the Windows
version for PC, changing only the arrangement of the tabs. See section 3.2 for
a description of each option.
Below are screenshots of iOS and Android devices for reference only.
iOS iPad
iOS iPhone
Android Tablet
Troubleshooting
The following table describes some of the symptoms and possible solutions regarding the MuxStream App.
| symptom | Probable cause | Possible solution |
|---|---|---|
| No Streamer/Transmitter found. | · The Transmitter is not connected to the |
network.
· The Transmitter is not turned on.
· The Transmitter is connected to a different Subnet.
| Check that the network cable is properly connected to the Transmitter.
Verify that the Transmitter is turned on.
Make sure you are in the same subnet as your Transmitter and make sure DHCP mode is active.
No Camera found| · The Camera is not connected to the network.
· The Camera is not turned on.
· The Camera is connected to a different Subnet
| Check that the network cable is properly connected to the Camera.
Verify that the Camera is turned on.
Make sure you are in the same subnet as your Camera and make sure DHCP mode is active.
Not able to Stream| · There is no internet connection.
· The Streaming URL is not correct.
· The Streaming key is not correct.
· No Audio being sent.
| Verify that you have a good quality Internet connection.
Verify that you pasted the correct Streaming URL.
Verify that you pasted the correct Streaming key.
Some streaming services like YouTube and others require both audio and video signals to be present. Make sure the wireless mic is connected, charged and working correctly.
MuxLab Inc.
2321 Rue Cohen
Montreal, Quebec
Canada H4R 2N7
Tel.: +1 514-905-0588 Fax: +1
514-905-0589 Toll-Free (North America):
877 689-5228
URL: www.muxlab.com
E-mail: [email protected].