DELL D24M001 Documentation User Manual

D24M001 Documentation

Specifications

• Regulatory Model: D24M
• Regulatory Type: D24M001
• May 2023 Rev. A03

Product Usage Instructions

Chapter 1: Set up your computer

1. Connect the keyboard and mouse.

2. Connect to your network using a cable, or connect to a wireless
   network.

3. Connect the display.
   NOTE: If you ordered your computer with a discrete graphics
   card, the HDMI and the display ports on the back panel of your
   computer are covered. Connect the display to the discrete graphics
   card.

4. Connect the power cable.

5. Press the power button.

6. Finish Windows setup.
   Follow the on-screen instructions to complete the setup. When
   setting up, Dell recommends that you:

   • Connect to a network for Windows updates.
     NOTE: If connecting to a secured wireless network, enter the
     password for the wireless network access when prompted. If
     connected to the internet, sign-in with or create a Microsoft
     account. If not connected to the internet, create an offline
     account.

   • On the Support and Protection screen, enter your contact
     details.

7. Locate and use Dell apps from the Windows Start
   menu–Recommended
   Table 1. Locate Dell apps

   • My Dell – Centralized location for key Dell applications, help
     articles, and other important information about your computer. It
     also notifies you about the warranty status, recommended
     accessories, and software updates if available.

   • SupportAssist – Pro-actively checks the health of your
     computer’s hardware and software. The SupportAssist OS Recovery
     tool troubleshoots issues with the operating system. For more
     information, see the SupportAssist documentation at www.dell.com/support.
     NOTE: In SupportAssist, click the warranty expiry date to renew
     or upgrade your warranty.

   • Dell Update – Updates your computer with critical fixes and
     latest device drivers as they become available. For more
     information about using Dell Update, see the knowledge base article
     SLN305843 at www.dell.com/support.

Chapter 2: Create a USB recovery drive for Windows

Instructions for creating a USB recovery drive for Windows can
be found in the user manual.

Chapter 3: Setting up the Virtual Reality (VR) headset —

optional

Instructions for setting up the Virtual Reality (VR) headset can
be found in the user manual.

Chapter 6: Intel Optane memory

1. Enabling Intel Optane memory
   Follow the instructions provided in the user manual to enable Intel
   Optane memory.

2. Disabling Intel Optane memory
   Follow the instructions provided in the user manual to disable
   Intel Optane memory.

Chapter 7: Getting help and contacting Dell

For assistance and support, refer to the user manual or contact
Dell through their official channels.

FAQ

1. 1. Q: How do I connect to a wireless network?

A: To connect to a wireless network, follow these steps:
1. Click on the network icon in the taskbar.
2. Select the desired wireless network from the available
networks.
3. Enter the password for the wireless network if prompted.
4. Wait for the connection to be established.

1. 1. Q: How do I renew or upgrade my warranty?

A: To renew or upgrade your warranty, follow these steps:
1. Open the SupportAssist application.
2. Click on the warranty expiry date.
3. Follow the on-screen instructions to renew or upgrade your
warranty.

1. 1. Q: How do I update my computer with critical fixes and device  

   drivers?

A: To update your computer with critical fixes and device
drivers, follow these steps:
1. Open the Dell Update application.
2. Click on the “Check for updates” button.
3. Follow the on-screen instructions to install the available
updates.

XPS 8920
Setup and Specifications
Regulatory Model: D24M Regulatory Type: D24M001 May 2023 Rev. A03

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2017-2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

Contents
Chapter 1: Set up your computer……………………………………………………………………………………… 4
Chapter 2: Create a USB recovery drive for Windows………………………………………………………….. 7
Chapter 3: Setting up the Virtual Reality (VR) headset — optional……………………………………….. 8
Chapter 4: Views…………………………………………………………………………………………………………… 9 Front………………………………………………………………………………………………………………………………………………………………… 9 Back…………………………………………………………………………………………………………………………………………………………………10 Back panel………………………………………………………………………………………………………………………………………………………. 11
Chapter 5: Specifications……………………………………………………………………………………………… 13 Computer model…………………………………………………………………………………………………………………………………………….. 13 System information…………………………………………………………………………………………………………………………………………13 Operating system…………………………………………………………………………………………………………………………………………… 13 Dimensions and weight………………………………………………………………………………………………………………………………….. 13 Memory……………………………………………………………………………………………………………………………………………………………14 Intel Optane memory………………………………………………………………………………………………………………………………………14 Ports and connectors……………………………………………………………………………………………………………………………………..15 Communications…………………………………………………………………………………………………………………………………………….. 15 Wireless module…………………………………………………………………………………………………………………………………………15 Audio………………………………………………………………………………………………………………………………………………………………. 16 Storage…………………………………………………………………………………………………………………………………………………………… 16 Video………………………………………………………………………………………………………………………………………………………………. 16 Power ratings…………………………………………………………………………………………………………………………………………………. 17 Computer Environment…………………………………………………………………………………………………………………………………..17
Chapter 6: Intel Optane memory…………………………………………………………………………………….. 18 Enabling Intel Optane memory……………………………………………………………………………………………………………………….18 Disabling Intel Optane memory……………………………………………………………………………………………………………………… 18
Chapter 7: Getting help and contacting Dell………………………………………………………………………19

Contents

3

1. Connect the keyboard and mouse.

1
Set up your computer

2. Connect to your network using a cable, or connect to a wireless network.

3. Connect the display.

NOTE: If you ordered your computer with a discrete graphics card, the HDMI and the display ports on the back panel of your computer are covered. Connect the display to the discrete graphics card.
4. Connect the power cable.

4

Set up your computer

5. Press the power button.

6. Finish Windows setup.
Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you: Connect to a network for Windows updates.
NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted. If connected to the internet, sign-in with or create a Microsoft account. If not connected to the internet, create an offline account.
On the Support and Protection screen, enter your contact details.

7. Locate and use Dell apps from the Windows Start menu–Recommended

Table 1. Locate Dell apps

Resources

Description

My Dell
Centralized location for key Dell applications, help articles, and other important information about your computer. It also notifies you about the warranty status, recommended accessories, and software updates if available.

SupportAssist
Pro-actively checks the health of your computer’s hardware and software. The SupportAssist OS Recovery tool troubleshoots issues with the operating system. For more information, see the SupportAssist documentation at www.dell.com/support.
NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty.

Dell Update
Updates your computer with critical fixes and latest device drivers as they become available. For more information about using Dell Update, see the knowledge base article SLN305843 at www.dell.com/support.

Set up your computer

5

Table 1. Locate Dell apps (continued)

Resources

Description

Dell Digital Delivery
Download software applications, which are purchased but not pre-installed on your computer. For more information about using Dell Digital Delivery, see the knowledge base article 153764 at www.dell.com/support.

8. Create recovery drive for Windows. NOTE: It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows.
For more information, see Create a USB recovery drive for Windows.

6

Set up your computer

2
Create a USB recovery drive for Windows
Create a recovery drive to troubleshoot and fix problems that may occur with Windows. An empty USB flash drive with a minimum capacity of 16 GB is required to create the recovery drive.
NOTE: This process may take up to an hour to complete.
NOTE: The following steps may vary depending on the version of Windows installed. Refer to the Microsoft support site for latest instructions.
1. Connect the USB flash drive to your computer. 2. In Windows search, type Recovery. 3. In the search results, click Create a recovery drive.
The User Account Control window is displayed. 4. Click Yes to continue.
The Recovery Drive window is displayed. 5. Select Back up system files to the recovery drive and click Next. 6. Select the USB flash drive and click Next.
A message appears, indicating that all data in the USB flash drive will be deleted. 7. Click Create. 8. Click Finish.
For more information about reinstalling Windows using the USB recovery drive, see the Troubleshooting section of your product’s Service Manual at www.dell.com/support/manuals.

Create a USB recovery drive for Windows

7

3
Setting up the Virtual Reality (VR) headset — optional
1. Download and run the setup tools for your VR headset. 2. Connect the VR headset to the designated USB 3.1 Gen 1 ports on the back of your computer and HDMI port on the
graphics card on your computer, when prompted.
NOTE: If you connect the VR headset to the HDMI port on your computer, the performance will be optimum. 3. Follow the instructions on the screen to complete the setup.

8

Setting up the Virtual Reality (VR) headset — optional

Topics:
· Front · Back · Back panel
Front

4
Views

1. Power button Press to turn on the computer if it is turned off, in sleep state, or in hibernate state. Press to put the computer in sleep state if it is turned on. Press and hold for 4 seconds to force shut-down the computer. NOTE: You can customize the power-button behavior in Power Options. For more information, see Me and My Dell at www.dell.com/support/manuals.
2. SD-card slot Reads from and writes to the SD card.
3. Headphone/speaker port Connect headphones or speakers.
4. Microphone port

Views

9

Connect an external microphone to provide sound input. 5. USB 3.0 ports (4)
Connect peripherals such as storage devices, printers, and so on. Provides data transfer speeds up to 5 Gbps. 6. Optical drive
Reads from and writes to CDs and DVDs. 7. Optical-drive eject button
Press to open the optical drive tray.
Back

1. Back panel Connect USB, audio, video and other devices.
2. PCI-Express x16 (graphics slot 1) Connect a PCI-Express card such as graphics, audio, or network card to enhance the capabilities of your computer. For optimal graphics performance, use this slot for connecting the graphics card.
3. PCI-Express x1 slots (2) Connect a PCI-Express card such as graphics, audio, or network card to enhance the capabilities of your computer.
4. PCI-Express x4 slot Connect a PCI-Express card such as graphics, audio, or network card to enhance the capabilities of your computer.
5. Regulatory label Contains regulatory information about your computer.
6. Bottom power-supply cage release-latch Allows you to remove the power supply unit from your computer.

10

Views

7. Service Tag label Provides the Service Tag and Express Service Code needed when contacting Dell.
8. Top power-supply cage release-latch Allows you to remove the power supply unit from your computer.
9. Power supply light Indicates the power-supply state.
10. Power-supply diagnostic button Press to check the powersupply state.
11. Power port Connect a power cable to provide power to your computer.
12. Security-cable slot Connect a security cable to prevent unauthorized movement of your computer.
Back panel

1. Network port Connect an Ethernet (RJ45) cable from a router or a broadband modem for network or internet access. The two lights next to the connector indicate the connectivity status and network activity.
2. USB 2.0 ports (2) Connect peripherals such as storage devices and printers. Provides data transfer speeds up to 480 Mbps.
3. DisplayPort Connect an external display or a projector. NOTE: If you ordered your computer with a discrete graphics card, the DisplayPort on the back panel of your computer is covered. Connect the display to the discrete graphics card of your computer.

Views

11

4. HDMI port Connect a TV or another HDMI-in enabled device. Provides video and audio output. NOTE: If you ordered your computer with a discrete graphics card, the HDMI port on the back panel of your computer is covered. Connect the display to the discrete graphics card of your computer.
5. USB 3.1 Type-C port Connect peripherals such as external storage devices and printers. Provides data transfer speeds up to 10 Gbps.
6. USB 3.1 port Connect peripherals, such as storage devices and printers. Provides data transfer speeds up to 10 Gbps.
7. USB 3.0 ports (3) Connect peripherals such as storage devices and printers. Provides data transfer speeds up to 5 Gbps.
8. Front L/R surround line-out port Connect audio-output devices such as speakers and amplifiers. In a 5.1 speaker channel setup, connect the front- left and front-right speakers.
9. Rear L/R surround port Connect audio-output devices such as speakers and amplifiers. In a 5.1 speaker channel setup, connect the rear-left and rear- right speakers.
10. Center/subwoofer LFE surround port Connect the subwoofer.
NOTE: For more information about the speaker setup, refer to the documentation that shipped with the speakers.

12

Views

5

Specifications

Topics:
· Computer model · System information · Operating system · Dimensions and weight · Memory · Intel Optane memory · Ports and connectors · Communications · Audio · Storage · Video · Power ratings · Computer Environment
Computer model
Table 2. Computer model
Computer model

XPS 8920

System information
Table 3. System information Processor
Chipset

7th Generation Intel Core i5/i5k 7th Generation Intel Core i7/i7k
Intel H270 Intel Z270

Operating system
Table 4. Operating system Operating systems supported

Windows 10 Pro 64-bit Windows 10 Home 64-bit

Dimensions and weight

Table 5. Dimensions and weight Height Width

389 mm (15.32 in) 180 mm (7.09 in)

Specifications

13

Table 5. Dimensions and weight (continued)

Depth

356 mm (14.02 in)

Weight (maximum)

10 kg (22 lbs) NOTE: The weight of your computer varies depending on the configuration ordered and the manufacturing variability.

Memory

Table 6. Memory specifications Slots Type
Speed Configurations supported

Four DIMM slots UDIMM DDR4 2400 MHz
8 GB, 16 GB, 24 GB, 32 and 64 GB

The following table lists the available memory configuration matrix: Table 7. Memory configuration matrix

Configuration
8 GB 8 GB 16 GB 16 GB 24 GB 32 GB 64 GB

DIMM1 4 GB 8 GB 8 GB 16 GB 8 GB 8 GB 16 GB

DIMM2 4 GB
8 GB
8 GB 8 GB 16 GB

Slot DIMM3
4 GB 8 GB 16 GB

DIMM4
4 GB 8 GB 16 GB

Intel Optane memory

Intel Optane memory functions as a storage accelerator. It accelerates the computer and any type of SATA-based storage media such as hard drives and solid-state drives (SSDs).
NOTE: Intel Optane memory is supported on computers that meet the following requirements: 7th generation or higher Intel Core i3/i5/i7 processor Windows 10 64-bit version or higher(Anniversary Update) Intel Rapid Storage Technology driver version 15.5.xxxx or higher

Table 8. Intel Optane memory Interface Connector Configurations supported

PCIe NVMe 3.0 x2 M.2 16 GB

NOTE: For more information about enabling or disabling the Intel Optane memory, see Enabling Intel Optane memory or Disabling Intel Optane memory.

14

Specifications

Ports and connectors
Table 9. Ports and connectors Back panel ports Network USB
Video/Audio
Table 10. Ports and connectors Front panel ports: Audio USB Card Reader
Table 11. Ports and connectors Internal ports: PCIe Slots
M.2 Card
Communications
Table 12. Supported Communications Ethernet Wireless
Wireless module
Table 13. Wireless module specifications Transfer rate

One RJ45 port Two USB 2.0 ports Three USB 3.0 ports One USB 3.1 Type-A port One USB 3.1 Type-C port One Surround Front Stereo port One Surround Rear Stereo port One Surround Center/Subwoofer port One HDMI port for integrated graphics One DisplayPort for integrated graphics
One Stereo Headphone jack One Microphone jack Four USB 3.0 ports
One 3-in-1 Card reader, supporting: Secure Digital (SD) Secure Digital Extended Capacity (SDXC) Secure Digital High Capacity (SDHC) Classes 2, 4, and 6
One PCIe x16 card slot Two PCIe x1 card slots One PCIe x4 card slot One M.2 card slot for SSD (SATA or PCIe/NVMe) One M.2 card slot for Wi-Fi and Bluetooth combo card

10/100/1000 Mbps Ethernet controller integrated on system board
Wi-Fi 802.11a/b/g/n Wi-Fi 802.11ac Bluetooth 4.0

Up to 867 Mbps (max)

Specifications

15

Table 13. Wireless module specifications (continued)

Frequency bands supported

Dual band 2.4 GHz/5 GHz

Encryption

64-bit and 128-bit WEP TKIP AES-CCMP

Audio
Table 14. Audio specifications Controller

Integrated Realtek ALC3861 High Definition Audio with Waves MaxxAudio Pro

Storage
Table 15. Storage specifications Interface
Hard drive Solid-state drive Optical drive (optional) Capacity:
Hard drive SSD

SATA 6 Gbps for optical drive SATA 6 Gbps for hard drive M.2 for SSD (SATA or PCIe/NVMe) Three 3.5-inch hard drives One M.2 slot One Slimline DVD+/-RW
Up to 4 TB PCIe/NVMe: Up to 1 TB

Video
Table 16. Video specifications
Controller

Integrated Intel HD Graphics 630

Memory

Shared system memory

Discrete NVIDIA GT 730 NVIDIA GTX 745 NVIDIA GTX 1050 Ti NVIDIA GTX 1070 NVIDIA GTX 1080 AMD Radeon RX 460 AMD Radeon RX 470 AMD Radeon RX 480
Up to 8 GB GDDR5X

16

Specifications

Power ratings

Table 17. Power ratings

Type

460 W APFC

Input current

8 A

Output current

3.3V/17A, 5V/25A, 12VA/ 18A, 12VB/16A, 12VC/8A, 5Vaux/3A

Rated output voltage

3.3V, 5V, 12VA, 12VB, 12VC, 5Vaux

Input voltage

Input frequency

Temperature range: Operating

Temperature range: Storage

460 W Bronze

850 W Gold

8 A

10 A

3.3V/17A, 5V/25A, 12VA/ 18A, 12VB/16A, 12VC/8A, 5Vaux/3A

3.3V/20A, 5V/20A, 12VA/32A, 12VB/48A, 12VD/16A, -12V/0.5A, 5Vaux/4A

3.3V, 5V, 12VA, 12VB, 12VC, 5Vaux

3.3V, 5V, 12VA, 12VB, 12VD, -12V, 5Vaux

100 VAC­240 VAC

50 Hz­60 Hz

5°C to 50°C (41°F to 122°F)

­40°C to 70°C (­40°F to 158°F)

Computer Environment

Airborne contaminant level: G2 or lower as defined by ISA-S71.04-1985

Table 18. Computer environment

Temperature range Relative humidity (maximum) Vibration (maximum)* Shock (maximum)
Altitude (maximum)

Operating
5°C to 35°C (41°F to 95°F)
10% to 90% (non-condensing)
0.26 GRMS
40 G for 2 ms with a change in velocity of 20 in/s (51 cm/s)
­15.20 m to 3048 m (­50 ft to 10,000 ft)

Storage
­40°C to 65°C (­40°F to 149°F)
0% to 95% (non-condensing)
1.37 GRMS
105 G for 2 ms with a change in velocity of 52.5 in/s (133 cm/s)
­15.20 m to 10,668 m (­50 ft to 35,000 ft)

• Measured using a random vibration spectrum that simulates user environment. Measured using a 2 ms half-sine pulse when the hard drive is in use.

Specifications

17

6
Intel Optane memory
Topics:
· Enabling Intel Optane memory · Disabling Intel Optane memory
Enabling Intel Optane memory
1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology. 2. Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed. 3. On the Status tab, click Enable to enable the Intel Optane memory. 4. On the warning screen, select a compatible fast drive, and then click Yes to continue enabling Intel Optane memory. 5. Click Intel Optane memory > Reboot to complete enabling your Intel Optane memory.
NOTE: Applications may take up to three subsequent launches after enablement to see the full performance benefits.
Disabling Intel Optane memory
CAUTION: After disabling Intel Optane memory, do not uninstall the driver for Intel Rapid Storage Technology as it will result in a blue screen error. The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver. NOTE: Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane memory module from the computer. 1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology. 2. Click Intel Rapid Storage Technology. The Intel Rapid Storage Technology window is displayed. 3. On the Intel Optane memory tab, click Disable to disable the Intel Optane memory.
NOTE: For computers in which Intel Optane memory acts as a primary storage, do not disable the Intel Optane memory. The Disable option will be grayed out.
4. Click Yes if you accept the warning. The disabling progress is displayed.
5. Click Reboot to complete disabling your Intel Optane memory and restart your computer.

18

Intel Optane memory

7

Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:

Table 19. Self-help resources Self-help resources Information about Dell products and services

Resource location www.dell.com

My Dell app

Tips

Contact Support

In Windows search, type Contact Support, and press Enter.

Online help for operating system

www.dell.com/support/windows

Access top solutions, diagnostics, drivers and downloads, and learn more about your computer through videos, manuals and documents.

Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at www.dell.com/support.
For more information on how to find the Service Tag for your computer, see Locate the Service Tag on your computer.

Dell knowledge base articles for a variety of computer concerns

1. Go to www.dell.com/support.
2. On the menu bar at the top of the Support page, select Support > Knowledge Base.
3. In the Search field on the Knowledge Base page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles.

Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.

Getting help and contacting Dell

19

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