DELL D24M001 Documentation User Manual
- June 16, 2024
- Dell
Table of Contents
D24M001 Documentation
Specifications
- Regulatory Model: D24M
- Regulatory Type: D24M001
- May 2023 Rev. A03
Product Usage Instructions
Chapter 1: Set up your computer
-
Connect the keyboard and mouse.
-
Connect to your network using a cable, or connect to a wireless
network. -
Connect the display.
NOTE: If you ordered your computer with a discrete graphics
card, the HDMI and the display ports on the back panel of your
computer are covered. Connect the display to the discrete graphics
card. -
Connect the power cable.
-
Press the power button.
-
Finish Windows setup.
Follow the on-screen instructions to complete the setup. When
setting up, Dell recommends that you:-
Connect to a network for Windows updates.
NOTE: If connecting to a secured wireless network, enter the
password for the wireless network access when prompted. If
connected to the internet, sign-in with or create a Microsoft
account. If not connected to the internet, create an offline
account. -
On the Support and Protection screen, enter your contact
details.
-
-
Locate and use Dell apps from the Windows Start
menu–Recommended
Table 1. Locate Dell apps-
My Dell – Centralized location for key Dell applications, help
articles, and other important information about your computer. It
also notifies you about the warranty status, recommended
accessories, and software updates if available. -
SupportAssist – Pro-actively checks the health of your
computer’s hardware and software. The SupportAssist OS Recovery
tool troubleshoots issues with the operating system. For more
information, see the SupportAssist documentation at www.dell.com/support.
NOTE: In SupportAssist, click the warranty expiry date to renew
or upgrade your warranty. -
Dell Update – Updates your computer with critical fixes and
latest device drivers as they become available. For more
information about using Dell Update, see the knowledge base article
SLN305843 at www.dell.com/support.
-
Chapter 2: Create a USB recovery drive for Windows
Instructions for creating a USB recovery drive for Windows can
be found in the user manual.
Chapter 3: Setting up the Virtual Reality (VR) headset —
optional
Instructions for setting up the Virtual Reality (VR) headset can
be found in the user manual.
Chapter 6: Intel Optane memory
-
Enabling Intel Optane memory
Follow the instructions provided in the user manual to enable Intel
Optane memory. -
Disabling Intel Optane memory
Follow the instructions provided in the user manual to disable
Intel Optane memory.
Chapter 7: Getting help and contacting Dell
For assistance and support, refer to the user manual or contact
Dell through their official channels.
FAQ
-
1. Q: How do I connect to a wireless network?
A: To connect to a wireless network, follow these steps:
1. Click on the network icon in the taskbar.
2. Select the desired wireless network from the available
networks.
3. Enter the password for the wireless network if prompted.
4. Wait for the connection to be established.
-
1. Q: How do I renew or upgrade my warranty?
A: To renew or upgrade your warranty, follow these steps:
1. Open the SupportAssist application.
2. Click on the warranty expiry date.
3. Follow the on-screen instructions to renew or upgrade your
warranty.
-
1. Q: How do I update my computer with critical fixes and devicedrivers?
A: To update your computer with critical fixes and device
drivers, follow these steps:
1. Open the Dell Update application.
2. Click on the “Check for updates” button.
3. Follow the on-screen instructions to install the available
updates.
XPS 8920
Setup and Specifications
Regulatory Model: D24M Regulatory Type: D24M001 May 2023 Rev. A03
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of
your product. CAUTION: A CAUTION indicates either potential damage to hardware
or loss of data and tells you how to avoid the problem. WARNING: A WARNING
indicates a potential for property damage, personal injury, or death.
© 2017-2023 Dell Inc. or its subsidiaries. All rights reserved. Dell
Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
Contents
Chapter 1: Set up your computer……………………………………………………………………………………… 4
Chapter 2: Create a USB recovery drive for Windows………………………………………………………….. 7
Chapter 3: Setting up the Virtual Reality (VR) headset —
optional……………………………………….. 8
Chapter 4: Views…………………………………………………………………………………………………………… 9
Front………………………………………………………………………………………………………………………………………………………………… 9
Back…………………………………………………………………………………………………………………………………………………………………10 Back
panel………………………………………………………………………………………………………………………………………………………. 11
Chapter 5: Specifications……………………………………………………………………………………………… 13 Computer
model…………………………………………………………………………………………………………………………………………….. 13 System
information…………………………………………………………………………………………………………………………………………13 Operating
system…………………………………………………………………………………………………………………………………………… 13 Dimensions and
weight………………………………………………………………………………………………………………………………….. 13
Memory……………………………………………………………………………………………………………………………………………………………14 Intel
Optane memory………………………………………………………………………………………………………………………………………14 Ports and
connectors……………………………………………………………………………………………………………………………………..15
Communications…………………………………………………………………………………………………………………………………………….. 15
Wireless module…………………………………………………………………………………………………………………………………………15
Audio………………………………………………………………………………………………………………………………………………………………. 16
Storage…………………………………………………………………………………………………………………………………………………………… 16
Video………………………………………………………………………………………………………………………………………………………………. 16 Power
ratings…………………………………………………………………………………………………………………………………………………. 17 Computer
Environment…………………………………………………………………………………………………………………………………..17
Chapter 6: Intel Optane memory…………………………………………………………………………………….. 18 Enabling
Intel Optane memory……………………………………………………………………………………………………………………….18 Disabling
Intel Optane memory……………………………………………………………………………………………………………………… 18
Chapter 7: Getting help and contacting Dell………………………………………………………………………19
Contents
3
1. Connect the keyboard and mouse.
1
Set up your computer
2. Connect to your network using a cable, or connect to a wireless network.
3. Connect the display.
NOTE: If you ordered your computer with a discrete graphics card, the HDMI and
the display ports on the back panel of your computer are covered. Connect the
display to the discrete graphics card.
4. Connect the power cable.
4
Set up your computer
5. Press the power button.
6. Finish Windows setup.
Follow the on-screen instructions to complete the setup. When setting up, Dell
recommends that you: Connect to a network for Windows updates.
NOTE: If connecting to a secured wireless network, enter the password for the
wireless network access when prompted. If connected to the internet, sign-in
with or create a Microsoft account. If not connected to the internet, create
an offline account.
On the Support and Protection screen, enter your contact details.
7. Locate and use Dell apps from the Windows Start menu–Recommended
Table 1. Locate Dell apps
Resources
Description
My Dell
Centralized location for key Dell applications, help articles, and other
important information about your computer. It also notifies you about the
warranty status, recommended accessories, and software updates if available.
SupportAssist
Pro-actively checks the health of your computer’s hardware and software. The
SupportAssist OS Recovery tool troubleshoots issues with the operating system.
For more information, see the SupportAssist documentation at
www.dell.com/support.
NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade
your warranty.
Dell Update
Updates your computer with critical fixes and latest device drivers as they
become available. For more information about using Dell Update, see the
knowledge base article SLN305843 at www.dell.com/support.
Set up your computer
5
Table 1. Locate Dell apps (continued)
Resources
Description
Dell Digital Delivery
Download software applications, which are purchased but not pre-installed on
your computer. For more information about using Dell Digital Delivery, see the
knowledge base article 153764 at www.dell.com/support.
8. Create recovery drive for Windows. NOTE: It is recommended to create a
recovery drive to troubleshoot and fix problems that may occur with Windows.
For more information, see Create a USB recovery drive for Windows.
6
Set up your computer
2
Create a USB recovery drive for Windows
Create a recovery drive to troubleshoot and fix problems that may occur with
Windows. An empty USB flash drive with a minimum capacity of 16 GB is required
to create the recovery drive.
NOTE: This process may take up to an hour to complete.
NOTE: The following steps may vary depending on the version of Windows
installed. Refer to the Microsoft support site for latest instructions.
1. Connect the USB flash drive to your computer. 2. In Windows search, type
Recovery. 3. In the search results, click Create a recovery drive.
The User Account Control window is displayed. 4. Click Yes to continue.
The Recovery Drive window is displayed. 5. Select Back up system files to the
recovery drive and click Next. 6. Select the USB flash drive and click Next.
A message appears, indicating that all data in the USB flash drive will be
deleted. 7. Click Create. 8. Click Finish.
For more information about reinstalling Windows using the USB recovery drive,
see the Troubleshooting section of your product’s Service Manual at
www.dell.com/support/manuals.
Create a USB recovery drive for Windows
7
3
Setting up the Virtual Reality (VR) headset — optional
1. Download and run the setup tools for your VR headset. 2. Connect the VR
headset to the designated USB 3.1 Gen 1 ports on the back of your computer and
HDMI port on the
graphics card on your computer, when prompted.
NOTE: If you connect the VR headset to the HDMI port on your computer, the
performance will be optimum. 3. Follow the instructions on the screen to
complete the setup.
8
Setting up the Virtual Reality (VR) headset — optional
Topics:
· Front · Back · Back panel
Front
4
Views
1. Power button Press to turn on the computer if it is turned off, in sleep
state, or in hibernate state. Press to put the computer in sleep state if it
is turned on. Press and hold for 4 seconds to force shut-down the computer.
NOTE: You can customize the power-button behavior in Power Options. For more
information, see Me and My Dell at www.dell.com/support/manuals.
2. SD-card slot Reads from and writes to the SD card.
3. Headphone/speaker port Connect headphones or speakers.
4. Microphone port
Views
9
Connect an external microphone to provide sound input. 5. USB 3.0 ports (4)
Connect peripherals such as storage devices, printers, and so on. Provides
data transfer speeds up to 5 Gbps. 6. Optical drive
Reads from and writes to CDs and DVDs. 7. Optical-drive eject button
Press to open the optical drive tray.
Back
1. Back panel Connect USB, audio, video and other devices.
2. PCI-Express x16 (graphics slot 1) Connect a PCI-Express card such as
graphics, audio, or network card to enhance the capabilities of your computer.
For optimal graphics performance, use this slot for connecting the graphics
card.
3. PCI-Express x1 slots (2) Connect a PCI-Express card such as graphics,
audio, or network card to enhance the capabilities of your computer.
4. PCI-Express x4 slot Connect a PCI-Express card such as graphics, audio, or
network card to enhance the capabilities of your computer.
5. Regulatory label Contains regulatory information about your computer.
6. Bottom power-supply cage release-latch Allows you to remove the power
supply unit from your computer.
10
Views
7. Service Tag label Provides the Service Tag and Express Service Code needed
when contacting Dell.
8. Top power-supply cage release-latch Allows you to remove the power supply
unit from your computer.
9. Power supply light Indicates the power-supply state.
10. Power-supply diagnostic button Press to check the powersupply state.
11. Power port Connect a power cable to provide power to your computer.
12. Security-cable slot Connect a security cable to prevent unauthorized
movement of your computer.
Back panel
1. Network port Connect an Ethernet (RJ45) cable from a router or a broadband
modem for network or internet access. The two lights next to the connector
indicate the connectivity status and network activity.
2. USB 2.0 ports (2) Connect peripherals such as storage devices and
printers. Provides data transfer speeds up to 480 Mbps.
3. DisplayPort Connect an external display or a projector. NOTE: If you
ordered your computer with a discrete graphics card, the DisplayPort on the
back panel of your computer is covered. Connect the display to the discrete
graphics card of your computer.
Views
11
4. HDMI port Connect a TV or another HDMI-in enabled device. Provides video
and audio output. NOTE: If you ordered your computer with a discrete graphics
card, the HDMI port on the back panel of your computer is covered. Connect the
display to the discrete graphics card of your computer.
5. USB 3.1 Type-C port Connect peripherals such as external storage devices
and printers. Provides data transfer speeds up to 10 Gbps.
6. USB 3.1 port Connect peripherals, such as storage devices and printers.
Provides data transfer speeds up to 10 Gbps.
7. USB 3.0 ports (3) Connect peripherals such as storage devices and
printers. Provides data transfer speeds up to 5 Gbps.
8. Front L/R surround line-out port Connect audio-output devices such as
speakers and amplifiers. In a 5.1 speaker channel setup, connect the front-
left and front-right speakers.
9. Rear L/R surround port Connect audio-output devices such as speakers and
amplifiers. In a 5.1 speaker channel setup, connect the rear-left and rear-
right speakers.
10. Center/subwoofer LFE surround port Connect the subwoofer.
NOTE: For more information about the speaker setup, refer to the documentation
that shipped with the speakers.
12
Views
5
Specifications
Topics:
· Computer model · System information · Operating system · Dimensions and
weight · Memory · Intel Optane memory · Ports and connectors · Communications
· Audio · Storage · Video · Power ratings · Computer Environment
Computer model
Table 2. Computer model
Computer model
XPS 8920
System information
Table 3. System information Processor
Chipset
7th Generation Intel Core i5/i5k 7th Generation Intel Core i7/i7k
Intel H270 Intel Z270
Operating system
Table 4. Operating system Operating systems supported
Windows 10 Pro 64-bit Windows 10 Home 64-bit
Dimensions and weight
Table 5. Dimensions and weight Height Width
389 mm (15.32 in) 180 mm (7.09 in)
Specifications
13
Table 5. Dimensions and weight (continued)
Depth
356 mm (14.02 in)
Weight (maximum)
10 kg (22 lbs) NOTE: The weight of your computer varies depending on the configuration ordered and the manufacturing variability.
Memory
Table 6. Memory specifications Slots Type
Speed Configurations supported
Four DIMM slots UDIMM DDR4 2400 MHz
8 GB, 16 GB, 24 GB, 32 and 64 GB
The following table lists the available memory configuration matrix: Table 7. Memory configuration matrix
Configuration
8 GB 8 GB 16 GB 16 GB 24 GB 32 GB 64 GB
DIMM1 4 GB 8 GB 8 GB 16 GB 8 GB 8 GB 16 GB
DIMM2 4 GB
8 GB
8 GB 8 GB 16 GB
Slot DIMM3
4 GB 8 GB 16 GB
DIMM4
4 GB 8 GB 16 GB
Intel Optane memory
Intel Optane memory functions as a storage accelerator. It accelerates the
computer and any type of SATA-based storage media such as hard drives and
solid-state drives (SSDs).
NOTE: Intel Optane memory is supported on computers that meet the following
requirements: 7th generation or higher Intel Core i3/i5/i7 processor Windows
10 64-bit version or higher(Anniversary Update) Intel Rapid Storage Technology
driver version 15.5.xxxx or higher
Table 8. Intel Optane memory Interface Connector Configurations supported
PCIe NVMe 3.0 x2 M.2 16 GB
NOTE: For more information about enabling or disabling the Intel Optane memory, see Enabling Intel Optane memory or Disabling Intel Optane memory.
14
Specifications
Ports and connectors
Table 9. Ports and connectors Back panel ports Network USB
Video/Audio
Table 10. Ports and connectors Front panel ports: Audio USB Card Reader
Table 11. Ports and connectors Internal ports: PCIe Slots
M.2 Card
Communications
Table 12. Supported Communications Ethernet Wireless
Wireless module
Table 13. Wireless module specifications Transfer rate
One RJ45 port Two USB 2.0 ports Three USB 3.0 ports One USB 3.1 Type-A port
One USB 3.1 Type-C port One Surround Front Stereo port One Surround Rear
Stereo port One Surround Center/Subwoofer port One HDMI port for integrated
graphics One DisplayPort for integrated graphics
One Stereo Headphone jack One Microphone jack Four USB 3.0 ports
One 3-in-1 Card reader, supporting: Secure Digital (SD) Secure Digital
Extended Capacity (SDXC) Secure Digital High Capacity (SDHC) Classes 2, 4, and
6
One PCIe x16 card slot Two PCIe x1 card slots One PCIe x4 card slot One M.2
card slot for SSD (SATA or PCIe/NVMe) One M.2 card slot for Wi-Fi and
Bluetooth combo card
10/100/1000 Mbps Ethernet controller integrated on system board
Wi-Fi 802.11a/b/g/n Wi-Fi 802.11ac Bluetooth 4.0
Up to 867 Mbps (max)
Specifications
15
Table 13. Wireless module specifications (continued)
Frequency bands supported
Dual band 2.4 GHz/5 GHz
Encryption
64-bit and 128-bit WEP TKIP AES-CCMP
Audio
Table 14. Audio specifications Controller
Integrated Realtek ALC3861 High Definition Audio with Waves MaxxAudio Pro
Storage
Table 15. Storage specifications Interface
Hard drive Solid-state drive Optical drive (optional) Capacity:
Hard drive SSD
SATA 6 Gbps for optical drive SATA 6 Gbps for hard drive M.2 for SSD (SATA or
PCIe/NVMe) Three 3.5-inch hard drives One M.2 slot One Slimline DVD+/-RW
Up to 4 TB PCIe/NVMe: Up to 1 TB
Video
Table 16. Video specifications
Controller
Integrated Intel HD Graphics 630
Memory
Shared system memory
Discrete NVIDIA GT 730 NVIDIA GTX 745 NVIDIA GTX 1050 Ti NVIDIA GTX 1070
NVIDIA GTX 1080 AMD Radeon RX 460 AMD Radeon RX 470 AMD Radeon RX 480
Up to 8 GB GDDR5X
16
Specifications
Power ratings
Table 17. Power ratings
Type
460 W APFC
Input current
8 A
Output current
3.3V/17A, 5V/25A, 12VA/ 18A, 12VB/16A, 12VC/8A, 5Vaux/3A
Rated output voltage
3.3V, 5V, 12VA, 12VB, 12VC, 5Vaux
Input voltage
Input frequency
Temperature range: Operating
Temperature range: Storage
460 W Bronze
850 W Gold
8 A
10 A
3.3V/17A, 5V/25A, 12VA/ 18A, 12VB/16A, 12VC/8A, 5Vaux/3A
3.3V/20A, 5V/20A, 12VA/32A, 12VB/48A, 12VD/16A, -12V/0.5A, 5Vaux/4A
3.3V, 5V, 12VA, 12VB, 12VC, 5Vaux
3.3V, 5V, 12VA, 12VB, 12VD, -12V, 5Vaux
100 VAC240 VAC
50 Hz60 Hz
5°C to 50°C (41°F to 122°F)
40°C to 70°C (40°F to 158°F)
Computer Environment
Airborne contaminant level: G2 or lower as defined by ISA-S71.04-1985
Table 18. Computer environment
Temperature range Relative humidity (maximum) Vibration (maximum)* Shock
(maximum)
Altitude (maximum)
Operating
5°C to 35°C (41°F to 95°F)
10% to 90% (non-condensing)
0.26 GRMS
40 G for 2 ms with a change in velocity of 20 in/s (51 cm/s)
15.20 m to 3048 m (50 ft to 10,000 ft)
Storage
40°C to 65°C (40°F to 149°F)
0% to 95% (non-condensing)
1.37 GRMS
105 G for 2 ms with a change in velocity of 52.5 in/s (133 cm/s)
15.20 m to 10,668 m (50 ft to 35,000 ft)
- Measured using a random vibration spectrum that simulates user environment. Measured using a 2 ms half-sine pulse when the hard drive is in use.
Specifications
17
6
Intel Optane memory
Topics:
· Enabling Intel Optane memory · Disabling Intel Optane memory
Enabling Intel Optane memory
1. On the taskbar, click the search box, and then type Intel Rapid Storage
Technology. 2. Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed. 3. On the Status tab,
click Enable to enable the Intel Optane memory. 4. On the warning screen,
select a compatible fast drive, and then click Yes to continue enabling Intel
Optane memory. 5. Click Intel Optane memory > Reboot to complete enabling your
Intel Optane memory.
NOTE: Applications may take up to three subsequent launches after enablement
to see the full performance benefits.
Disabling Intel Optane memory
CAUTION: After disabling Intel Optane memory, do not uninstall the driver for
Intel Rapid Storage Technology as it will result in a blue screen error. The
Intel Rapid Storage Technology user interface can be removed without
uninstalling the driver. NOTE: Disabling Intel Optane memory is required
before removing the SATA storage device accelerated by the Intel Optane memory
module from the computer. 1. On the taskbar, click the search box, and then
type Intel Rapid Storage Technology. 2. Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed. 3. On the Intel Optane
memory tab, click Disable to disable the Intel Optane memory.
NOTE: For computers in which Intel Optane memory acts as a primary storage, do
not disable the Intel Optane memory. The Disable option will be grayed out.
4. Click Yes if you accept the warning. The disabling progress is displayed.
5. Click Reboot to complete disabling your Intel Optane memory and restart
your computer.
18
Intel Optane memory
7
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 19. Self-help resources Self-help resources Information about Dell products and services
Resource location www.dell.com
My Dell app
Tips
Contact Support
In Windows search, type Contact Support, and press Enter.
Online help for operating system
www.dell.com/support/windows
Access top solutions, diagnostics, drivers and downloads, and learn more about your computer through videos, manuals and documents.
Your Dell computer is uniquely identified by a Service Tag or Express Service
Code. To view relevant support resources for your Dell computer, enter the
Service Tag or Express Service Code at www.dell.com/support.
For more information on how to find the Service Tag for your computer, see
Locate the Service Tag on your computer.
Dell knowledge base articles for a variety of computer concerns
1. Go to www.dell.com/support.
2. On the menu bar at the top of the Support page, select Support > Knowledge
Base.
3. In the Search field on the Knowledge Base page, type the keyword, topic,
or model number, and then click or tap the search icon to view the related
articles.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
www.dell.com/contactdell. NOTE: Availability varies by country/region and
product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact
information about your purchase invoice, packing slip, bill, or Dell product
catalog.
Getting help and contacting Dell
19
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