FORTIS FSQC20EBKGA 20 Inch Qicycle 36v Smart Electric Bike User Guide

FORTIS FSQC20EBKGA 20 Inch Qicycle 36v Smart Electric Bike

SAFETY & WARNINGS

IMPORTANT: Read all safety precautions and instructions and save this user guide for future reference.
Failure to follow any instructions in the user manual may result in electric shock, fire and/or serious injury.
The rider must wear a helmet and appropriate safety gear when operating this bike. Ensure local laws and regulations for electric bike use are followed at all times.
ATTENTION: This bike is designed for city roads and must not be operated in non-urban road or off-road environments.

Safety instructions

• It is strictly forbidden for persons under the age of 16 to ride electric bike on the road.
• The electric bike should be operated in non-motorized vehicle lanes and the maximum speed shall not exceed 25km/h.
• On a road without non -motorized vehicle lane, only ride on the left-hand side of the vehicle lane.
• Do not lend the electric bike to people who don’t know how to operate in order to avoid injury.
•  Ensure you abide by local laws and regulations if you carry people or objects with the electric bike.
• Always wear a helmet when riding.
•  In rainy or snowy days, the braking distance will become longer.
• Pay attention to slow down and try to avoid riding in severe weather. such as heavy rain.

Battery and charging

• The operating temperature for charging is between 0°C to 45°C and for discharging is between -20°C to 60°C.
•  The charger is designed for indoor use only. Do not place the battery in any liquid (acidic or alkaline). Keep the charger dry and never expose it to rain and high temperature environment.
•  Connecting reversely the polarity of battery is strictly prohibited.
• Do not incinerate, disassemble, reassemble, short circuit batteries or destroy the battery.
• Charge with original or authorised charger. The maximum charging time is 6 hours and the charging current should be less than 1.7A. Misuse other types of batteries may burst causing personal injury and damage.
•  Keep the battery in cool and dry place and charge it for 2 hours every 2 months for a better maintenance.
• Always follow the instructions in the user manual for charging the battery.
• Do no use the unqualified charger that is not applicable to the specified type and voltage to charge the battery. The charger can charge Lithium-ion battery (36 Vdc, max. capacitance: 7500mAh (single battery pack), comply with IEC 62133).
• Do not used for non-rechargeable batteries, as they can overheat and break.
• The chargers are not intended to charge automobile batteries.
•  Prevent foreign objects from entering the charger during its use and storage. Prevent water and other liquid from getting in, otherwise a short circuit may occur. Keep the battery well ventilated when charging. Do not charge the battery in an enclosed area, in high temperature environments or under direct sunlight. Prevent flames and sparks, explosive gases. Store the charger in a cool and dry place when not in use.
• When charging, insert the battery first and then connect the charger to the power supply. When the battery is fully charged, cut off the power supply first and then remove the battery connector.
•  When the indicator turns green, cut off the power supply in time. Do not connect the charger to an AC power without a load for a long time.
• If there is an odour, the indicator displays an error or the charger shell overheats during charging, stop charging immediately or go to the official dealer for repairing or contact the after-sales service department for help.
•  If possible, do not carry the charger with the bike. If required, you can put the charger into a toolbox with proper shock absorption and then carry the toolbox with the bike.
• Do not disassemble or replace any components in the charger without authorisation. If the supply cord is damaged, it must be replaced by kogan.com, an authorised service agent, or similarly qualified persons in order to avoid a hazard.
• Connect the charger directly to a power source. Never use extension cords.
•  If the performance of the batteries decreases substantially, it is time to replace the batteries.
• Keep electrical appliances out of reach from Children or infirm persons. Do not let them use the appliances without supervision.
•  This appliance can be used by children aged from 8 years and above, and persons with reduced physical, sensory or mental capabilities, or people with a lack of experience and knowledge, if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

Riding

•  Cycling involves risk of personal injury and damage of the bike, you should assume the responsibility for that risk.

• For your safety, always follow the local rules and regulations for cycling, as well as those contained within this guide. If any statements contradict, defer to your local laws.

• Perform regular maintenance, as this too can reduce the risk of injury to yourself and others.

• This user manual contains warnings and precautions concerning the consequences of failure to maintain or inspect your bike and of failure to follow safe cycling practices.

•  As with all mechanical components, electric bicycles are subject to wear and high stress. Different materials and components may react to wear or stress fatigue in different ways. If a component’s service life has passed, it may suddenly fail and cause personal injury. Any cracks, scratches or colour change in the high-stress areas indicate that the component’s service life has passed and should be replaced.

•  If there was any impact on the bicycle due to a collision, it is recommended to immediately go to an professional bike shop for inspection and maintenance if required. The user may not be able to see the damage caused by impact on the components made of composite materials, which may result in a second accident and personal injury.

•  Check the front and rear brakes before use and adjust them if necessary. The front brake is controlled by the right brake lever and the rear brake is controlled by the left brake lever. After properly adjusting the brakes, the bicycle should brake reliably when pulling both the left and the right brake lever halfway. When the brake pads are worn excessively, they must be replaced in time.

•  Check whether the chain is properly lubricated before using the bicycle. Turn the pedal by hand and check whether the chain links move smoothly and are corrosion-free. If the chain is corrosive or frozen, add an appropriate amount of lubricant or replace the chain if necessary.

•  Before riding the bicycle, check the tyre pressure, the handlebar movement, the rotation of the front and rear wheel, the electrical circuit, the battery level and the working condition of the motor, as well as the lights, bell and fasteners.

  • Low tyre pressure will increase the friction between the tyre and the road surface. This will increase the tyre’s wear and thus reduce its total mileage. It will also negatively affect the bicycle’s handling and steering and thereby reducing comfort and safety. If the tyre pressure is too low, immediately inflate the tyres. The recommended tyre pressure is 40–65 PSI.
  •  If the handlebar is stuck or does not turn smoothly, it should be adjusted or lubricated in time. Use calcium-based or lithium-based grease as a lubricant. First loosen the front fork’s locknut, then turn the front fork’s upper block. Once it is adjusted as preferred, tighten the front fork’s locknut.
  • If the front and rear wheel do not rotate smoothly due to friction, the bicycle’s power consumption will increase and its mileage will reduce. To prevent failure, make sure the bicycle is lubricated and maintained in a timely manner. Use calcium-based or lithium-based grease as a lubricant. If the hub fails, replace the bearings or the complete hub. If the motor fails, it must be repaired by an authorised dealer.
  •  Power on the bicycle when checking the electrical circuit for continuity. Check whether all connectors are firmly plugged in and all fuses are working normally. Check whether the output of the battery terminals is optimal and whether the wiring harness is properly connected to the battery. Solve any issues in a timely manner.
  •  Before riding, check whether the battery level is enough for the expected mileage. If the battery level is insufficient, supplement by pedaling the bicycle to avoid battery under voltage.
  •  Before riding, check whether the motor works properly. Start the motor and adjust its speed to visually inspect and listen to the motor. If there is any unusual behaviour, it should be repaired in a timely manner.
  •  Before riding, check whether the lights and bell are working properly, especially when riding at night. The front light is supposed to be bright and its light beam should fall in a range of 5–10 meters in front of the bicycle. The bell is supposed to ring loudly and the dashboard should work normally.
  • Before riding, check whether all parts are properly fastened. For example, the handlebar, handle post, saddle, seat post, front wheel, rear wheel, crank axle, locknut and pedals. If any part is loose or lost, it should be tightened or replaced immediately.
  •  The recommended torque specifications are:

• Handle post 18-20 N⋅m
  Handlebar    6-8 N⋅m

• Saddle        18-25 N·m

• Crank axle nut 35-50 N⋅m

• Pedals              35-45 N⋅m

• Rear wheel      35-45 N⋅m

• The combination of the safety alert symbol and the word WARNING indicates a  potentially hazardous situation which, if not avoided, could result in serious injury or death.

• The combination of the safety alert symbol and the word CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury or is an alert against unsafe practices.

• The word CAUTION used without the safety alert symbol indicates a situation which, if not avoided, could result in serious damage to the bike or the voiding of your warranty.

• Many of the warnings and precautions say, “you may lose control and fall”. Since any fall can result in serious injury or even death, these warnings of possible injury or death will not always be mentioned.

•  Always read the warning message on the handlebar: “Before each ride, make sure the handle post hinge is properly tightened and safely secured.”

•  Since it is not possible to predict every situation or condition that may occur during cycling, this user manual does not represent a safe use of the bike in all situations. There are risks associated with the use of any bike which cannot be predicted or avoided and which are the sole responsibility of the rider.

•  You may ride the bike only after you have carefully read this manual and are familiar with the product performance.

• Untrained individuals are not advised to use this product.

•  Before riding, check the voltage meter cable, buttons and data display.

•  Before riding, check the tyre pressure (Recommended: 40 – 60 PSI).

• Wear a helmet when riding and comply with traffic regulations.

•  This bicycle is suitable for riding on paved urban roads. To avoid danger, it is not recommended to ride it on other terrains.

OVERVIE W

1. Saddle
2. Seat post
3. Seat post clamp
4. Rear light
5. Charging port
6. Rear mudguard
7. Motor
8. Derailleur
9. Kickstand
10. Chain
11. Pedals
12. Crank
13. Chain ring
14. Battery (inside)
15. Tyre valve
16. Wheel hub
17. Disc brake
18. Front fork
19. Front light
20. Head tube folding clasp
21. Head tube
22. Shift lever
23. Brake levers
24. Display screen

Note:
The product, parts and user interface images in this manual are for reference only. Due to updates and upgrades, the actual product may be slightly different from the images shown here. Refer to the actual product.

Handlebar

1. Front brake lever
2. + / – button (N, 1, 2, 3 modes)
3. Left handlebar grip
4. Red power button
5. Walk assist button
6. Display screen
7. Shift lever
8. Right handlebar grip
9. Rear brake lever

Display Screen

1. ‘N’ mode indicator (neutral, no power assistance)
2. 1, 2, 3 mode indicators (power-assisted modes)
3. Digital meter
4. Charge percentage
5. Light
6. Charging
7. Battery level
8. Abnormal temperature indication
9. System error
10. Bluetooth connection status
11. Speed unit
12. Walk assist mode indicator

COMPONENTS LIST

ASSEMBLY

Unfold the head tube

• Remove the electric bike and all additional components from the box. Ensure all components (listed in the Overview and Components List) are present before disposing of any packaging.
• Unfold the head tube to the vertical position and secure into place with the folding clasp.
•  Pull the folding clasp wrench to the upright position.

Install and secure the handlebar

• Insert the handlebar into the head tube, adjusting the handlebar to ensure it is perpendicular (90° right angle) to the wheel.
• Tighten the 4 screws at the top of the head tube.

Install the front wheel

Insert the front wheel between the front forks, ensuring the disc brake and calliper are positioned on the left, then lock the quick release latch to secure.
Adjust the saddle height Loosen the limit screw under the seat post. Open the quick release seat post clamp, insert the seat tube to the suitable position for the rider, then secure the quick release seat tube clamp. When adjusting the height of the saddle, the highest safety line (MIN) must not be higher than the upper edge of the seat tube clamp and the lowest safety line (MAX) must not be lower than the seat tube clamp. Otherwise, it may cause damage to the bicycle and cause personal injury. After adjusting the saddle height, secure the quick release seat tube clamp. Refer to size chart at the side of this page for recommended post heights.

Install the pedal

The left pedal is marked with “L” on the outer axis. Screw counter-clockwise to attach. The right pedal is marked with “R” on the outer axis. Screw clockwise to attach. Attach the pedals to the crank by hand, screwing the left pedal counter-clockwise and the right pedal clockwise. Once each pedal has begun to screw in properly by hand (ensuring they are correctly aligned with the crank threads), use a 6mm Allen key to tighten each pedal. The tightening torque of the pedal screw is 30-35 N•m.

OPERATION

Charging
Before using the electric bike for the first time, use the provided power adapter to charge the electric bike and activate the battery. If the battery power is too low, the battery will sleep. Ensure it is sufficiently charged, then turn it on again. Note:
If the battery power is less than 50% and the bicycle is not used for 7 days, the battery will enter the sleep mode. You will need to connect the power adapter to activate it. When powered on, the display screen shows the percentage of battery power while charging.

Power on Press and hold the red power button on the left side of the handlebar to turn on the power. If there is no operation within 10 minutes, it will automatically shut down

Power off
When already powered on, press and hold the red power button on the left side of the handlebar to turn off the power. When the power is turned off, you can ride the electric bike without electricity.

Bluetooth connection

Scan the QR code to download QiCYCLE app. If you cannot scan the QR code, search “QiCYCLE” on the Play Store (Android) or App Store (iOS), and download. Once downloaded, open the app on your device, locate the model “C2” and tap Connect. After the connection is successful, the Bluetooth indicator on the meter will be on. Power-assisted mode Press the “+” or “-” button on the left side of the power button to switch between N, 1, 2 and 3 modes. N is no power assist, neutral gear. Gears 1, 2 and 3 will increase the power assist level with each gear. When the speed exceeds 25km/h, the assist will be automatically turned off. N mode (neutral gear) has no power assist.

Walk assist
While powered on, press and hold the walk assist button to start the boosting function. In this mode, the speed will not exceed 6km/h. Release the walk assist button to stop.
The walk assist feature is recommended when carrying heavy loads or travelling uphill. It may be too fast for general walking speeds on flat ground or with low weight.
Turn on/off lights Press and hold the “+/-” button to toggle the front and rear lights on/off.

Battery assembly drawing Frame number location The frame number is located at the head tube above the lights.

CLEANING & CARE

•  It is recommended to use warm water and a sponge to clean the bicycle. When using special cleaning products, pay close attention to the directions of the cleaning product. Do not use acid, lubricating oil, high-temperature grease, brake cleaner or other harsh cleaning products to clean the bicycle.
•  To avoid short-circuiting the electrical system, do not clean the bicycle with high water pressure
•  Recommended maintenance interval: at least annually, or after every 150 kilometers, whichever comes first.
  •  Check the integrity and condition of the tyres and rims, adjust the brake lines and check the chain drive. Carefully check whether the following parts are torqued properly: handle post, saddle, seat post, front wheel, rear wheel, crank axle nut, pedals.
  •  After 300 to 600 kilometers, check the brake pads, chain, sprockets and rims for wear and tear. Furthermore, make sure that any bolted parts are properly tightened.
  •  After every 1,000 kilometers, carry out a major maintenance to repair, disassemble, inspect, clean and apply lubricating oil. It is recommended to replace consumable parts such as hubs, pedals, brakes and gears every 1,000 kilometers.
•  When the bicycle comes into contact with water, especially any water with salt, clean the bicycle in a timely manner so as to avoid corrosion of metal parts and aging of painted parts.
• After the bicycle is used for a period, it should be inspected and adjusted as per the directions in this user guide.
• Tightening and lubrication is essential. Check whether any parts are loose and ensure the chain drive moves smoothly. After lubricating the chain, wipe off any excess lubricant. Add a small amount of lubricating oil on the flywheel. The tyres must be inflated to the correct tyre pressure so as not to affect the riding comfort and safety as well as the service life of the tyres. The brakes must be inspected frequently to guarantee the rider’s safety. If any issues occur, immediately carry out the required adjustment or repair.
• After riding, store the bike in a place away from direct sunlight and rain.
• Regularly check the belt. If it is worn, replace the belt.
• Regularly check the screws and connections to ensure all parts are securely installed. Recommended torque (Unit: N·m): 6 – 8 for handlebar screws; 17.5 – 20 for handle post screws;17.5 – 25 for saddle screws; 32 – 45 for wheel nuts.
• Typical tension on a chain is roughly 2 cm, when pressing on the chain from the top and from the bottom. If the movement exceeds 2 cm, adjust the tension or contact the dealer.
• When the motor is not running, try to clean the dust and grease on the surface. Keep the motor clean and prevent oil and water from entering in it. Do not spray water directly on the motor.
• Check the completeness of the motor leading-out. If the motor overheats, emits an odour, smokes, makes strange sounds or has any fault, stop using immediately and contact the dealer. Do not attempt to disassemble the motor by yourself.
• Do not attempt to alter the voltage meter by yourself.
• Do not replace components with non-genuine parts, especially safety-critical components of the brake system.
•  The rims are consumable parts. If a rim is deformed, broken or damaged, it should be replaced immediately. After the rim has been used for a certain period, the braking surface of the rims will gradually wear. Once the surface is flush with the rim wear indicator (a black groove), the rim should be replaced immediately. The function of the spokes is to connect the hub to the rim and maintain a certain tension. The spoke tension affects the bicycle’s capability to move forward. Regularly inspect the spokes.
•  Users can prepare consumable spare parts such as tubes, tyres and brake pads. However, due to the complexity of the electrical circuit, it is not recommended to replace any of its parts by yourself.
•  It is not recommended to install non-genuine accessories such as child seats and luggage racks. This bicycle does not have a trailer connection. Do not install an external trailer. Damage to the bicycle or personal injuries caused by installed non-genuine accessories is the sole responsibility of the user.
•  Any replacement, addition or removal of accessories that impact the performance of the bicycle is deemed as a modification, including but not limited to replacement of the motor, installation of external batteries, hacking into on-board computer or modification of data. Modifications to the bicycle must only be made in accordance with local traffic regulations.
•  The surface of the bicycle does not generate high temperatures and has no effect on the human body.
• It is stated that the A-weighted sound pressure level at the rider’s ear is less than 70 dB (A).

Motor

•  When riding down a slope or on a non-brick pavement, limit the speed to within 15 km/h, and turn power assist off (ensure bike is in N mode).
• When riding in rain, avoid the places where the motor shaft may immerse in water.

Brake

• Before riding, check the front and brakes.
•  When there is a need of braking, operate the rear brake first.

SPECIFICATIONS

Main technical parameters of finished bicycle

Size:| 1530 x 600 x 1060mm
Weight:| Approx. 20 kg
Centre distance between front and rear wheels:| **** 1020mm
Cut off speed:| 25km/h
Deadweight:| 120kg
Front fork:| Aluminium alloy integrated semi-solid extrusion
Seat tube:| Aluminium Φ33.9×600mm seat tube
Wheel size:| 20in
Braking method:| Mechanical disc brake
Frame:| Aluminium alloy
Chain ring:| 56T×170mm aluminium crank
Hub:| Aluminium
Dry braking distance:| ≤ 15m
Wet braking distance:| ≤ 19m
Executive standard:| EN15194-2017
Screen size:| 52 x 32mm
Wireless connections:| BLE5.0
Tyre pressure:| Refer to the tyre pressure info on the tyre
Main technical parameters of battery

Battery type:| Lithium battery
Nominal voltage:| 36V
Battery capacity:| 7.5Ah
Charging time:| About 5.5 hours
Nominal charging voltage:| 42V
Main technical parameters of motor
Motor type:| Permanent magnet
Nominal power:| 250W
Rated voltage:| 36V

TROUBLESHOOTING

is charged to full capacity before turning on.
No power assist| Adjust the gear to 1, 2 or 3. N gear has no power assist.
The power assist is unavailable when the power level is lower than 10%.
No display| The battery level is too low; ensure the battery is charged to full capacity before turning on. The display will automatically go out in 30 seconds after parking.
Lights not on| The battery level is too low; ensure the battery is charged to full capacity before turning on.
Boost failure| The walk assist button can only be used when the riding speed is lower than 6km/h (when powered on).
Brake lines interfere with turning| Check whether the front fork is installed reversely and make sure that the brake calliper is on the left side and the brake cable does not interfere with the frame and wheels.
Motor power failure during riding| If the display is normal, be careful not to pinch the brake handle during normal riding. The brake handle has the function of powering off the motor.
Pedal can’t be installed smoothly| There are left and right pedals. The left pedal is tightened counter-clockwise and the right pedal is tightened clockwise.
Abnormal pedal noise| Try to lock the pedals with tools.
**** Flat tyre| Tyres are universal with 20” bicycle parts and can be replaced with a replacement bike tube from a sporting goods or bike store.
Chain falls off| Push the chain press to keep the chain slack. After the chain is hung, loosen the chain, then press and tighten the chain to repair it.
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Distance per charge becomes shorter| The low temperature below -5°C will greatly affect the battery capacity. When the temperature rises, the capacity will return to normal and will not affect the battery life.
Abnormal temperature indicator is on| If the battery temperature is higher than 60°C or lower than -20°C, the abnormal temperature indicator will light up, the motor will stop working and continued use will cause damage to the battery. If the ambient temperature does not match the alarm condition, contact our support team at help.Kogan.com for further assistance.
System fault light is on| Contact the service hotline or go to a local service outlet to check.

Need more information?
We hope that this user guide has given you the assistance needed for a simple set-up.
For the most up-to-date guide for your product, as well as any additional assistance you may require, head online to help.kogan.com

References

• Kogan Help Centre

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