kogan KAQLED43XQ98JSTA QLED 4K Smart Google TV User Guide

kogan KAQLED43XQ98JSTA QLED 4K Smart Google TV

Product Information

Specifications

• Model: KAQLED43XQ98JSTA
• Operating Humidity : 80%
• Storage Humidity: 90%

Safety and Warnings

Thank you for buying this Kogan product. Please read all safety instructions before using your TV.

Never place a television set in an unstable location. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

• Using furniture specifically designed for televisions
• Ensuring the TV is placed on a stable surface
• Avoiding placing objects on top of the TV
• Securing the TV to the wall or stand

If your existing television set is being retained and relocated, the same considerations as above should be applied.

CAUTION: Connecting the power cord

• Most appliances recommend they be placed upon a dedicated circuit; that is, a single outlet circuit which powers only that appliance and has no additional outlets or branch circuits.
• Do not overload wall outlets. Overloaded wall outlets, loose or damaged wall outlets, extension cords, frayed power cords, or damaged or cracked wire insulation are dangerous. Any of these conditions could result in electric shock or fire. Periodically examine the cord of your appliance, and if appearance indicates damage or deterioration, immediately discontinue use of the appliance until the cord is replaced with an exact replacement part by an authorized servicer.
• Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed in a door, or walked upon. Pay particular attention to plugs, wall outlets, and the point where the cord exits the appliance.
• The MAINS plug is used as the disconnect device, and the disconnect device shall remain readily operable.
• CAUTION: Unauthorized modification
• Do not attempt to modify this product in any way without written authorization from the supplier. Unauthorized modification could void the user’s authority to operate this product.

Components

• Product Overview
• Inputs
• Assembly and Installation
• Stand Assembly
• Connect to Antenna
• Using Remote / Power Button
• Remote Control Overview
• First Time Setup
• Basic Operation
• Selection
• Volume / Mute
• Input Source
• Colour Buttons
• Navigating Menus
• Settings
• Quick Menu
• Global Settings
• PVR Mode
• Instant Recording
• Schedule Recording
• Timeshift Mode
• Media Playback
• Wall-Mounting
• Troubleshooting
• Frequently Asked Questions (FAQ)

SAFETY AND WARNINGS

Thank you for buying this Kogan product. Please read all safety instructions before using your TV.

Stability Hazard
The television set may fall, causing serious personal injury or death.

• Never place a television set in an unstable location. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
  • Using cabinets or stands recommended by the manufacturer of the television set.
  • Only using furniture that can safely support the television set.
  • Ensuring the television set is not overhanging the edge of the supporting furniture.
  • Not placing the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
  • Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.
  • Educating children about the dangers of climbing on furniture to reach the television set or its controls.
  • If your existing television set is being retained and relocated, the same considerations as above should be applied.
  • Kogan QLED 43″4K UHD HOR Smart Google TV (Series X, Q98J)
  • The television set may fall, causing serious personal injury or death.
  • To prevent injury, this television set must be securely attached to the floor/wall in accordance with the installation instructions.
• To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
• The apparatus shall not be exposed to dripping or splashing, and no objects filled with liquids, (for example, vases), shall be placed on the apparatus.
• When discarding used batteries, always be mindful of the environment. Ensure you follow any guidelines for recycling and safe disposal of batteries that apply in your local area.
• Don’t throw used batteries in rubbish bin.
• When installing your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.
• The openings/slots on the back of the apparatus have been provided for necessary ventilation. Ventilation should not be impeded by blocking these openings in any way (for example, newspapers, table-cloths, curtains, etc.)
• No naked flame sources, such as lit candles, should be placed on the apparatus. To prevent the spread of fire, keep candles or other open flames away from this product at all times.
• The device may malfunction when under electrostatic discharge. It can be manually resumed by switching power o¡ completely (at wall outlet), then switching power on again.
• To avoid any injury caused by overturn of the product when installed with base stands, please always ensure the whole product is placed horizontally within the supporting surface and that the television is not overhanging the edge of the supporting furniture.
• If not using with base stands, use only a wall or ceiling mount which has been recommended by the manufacturer of the television.
• Keep small accessories out of reach of children so they are not mistakenly swallowed.

CAUTION : Connecting the power cord

• Most appliances recommend they be placed upon a dedicated circuit; that is, a single outlet circuit which powers only that appliance and has no additional outlets or branch circuits.
• Do not overload wall outlets. Overloaded wall outlets, loose or damaged wall outlets, extension cords, frayed power cords, or damaged or cracked wire insulation are dangerous. Any of these conditions could result in electric shock or fire. Periodically examine the cord of your appliance, and if appearance indicates damage or deterioration, immediately discontinue use of the appliance until the cord is replaced with an exact replacement part by an authorized servicer.
• Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed in a door, or walked upon. Pay particular attention to plugs, wall outlets, and the point where the cord exits the appliance.
• The MAINS plug is used as the disconnect device, and the disconnect device shall remain readily operable.
  • Operating Temperature: 5°C to 45°C
  • Operating Humidity: ¨80%
  • Storage Temperature: -15°C to 45°C
  • Storage Humidity: ¨90%

CAUTION

• Do not attempt to modify this product in any way without written authorization from supplier.

• Unauthorized modification could void the user’s authority to operate this product.

• It is not recommended to keep a certain still image displayed on the screen for a long time as well as displaying extremely bright images on screen.

• No matter in what circumstances. please keep the TV panel vertically placed. if any tilt. the tilt angle bet ween panel and vertical plane must not exceed 15° (the rule applies to
  frameless series product).

• It is recommended not to use the product in places where there is oil smoke or steam that may damage the material of this product.

• The power consumption might increase if TV is turned into standby when it is in Apps or network function mode. It will be stabilized in 30 minutes. Alternatively press and hold power button on remote for 3 seconds, TV will go into fully standby and close all functions.

• Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance. Product design and specifications may be changed without notice.

Refer to the table below as a guide to the symbols and warnings which may be on your TV.

CAUTION
RISK OF ELECTRIC SHOCK DO NOT OPEN| CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER TO QUALIFIED SERVICE PERSONNEL.
---|---
| The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the products enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
| The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.
~ **| Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground).
| AC voltage: Rated voltage marked with this symbol is AC voltage.
| DC voltage: Rated voltage marked with this symbol is DC voltage.
**| Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.

COMPONENTS

• A Kogan QLED 43* 4K UHD HDR Smart Google TV
• B Remote control
• C Stand (x2)
• D M4 x 20mm screw (×4)
• E AAA battery (×2)
• F Quick-start guide
• G Warranty card

NOT INCLUDED
Phillips head screwdriver, antenna cable, broadband internet connection.

PRODUCT OVERVIEW

1. HDR 4K LED display screen
2. Remote sensor / Standby light
3. Inputs/Ports
4. Power button

Inputs

This is a general guide to inputs and ports, your TV may not feature all of the above.

ASSEMBLY AND INSTALLATION

BEFORE YOU GET STARTED
Spread cushioning flat to lay the TV on. This will help to prevent damage.

1. Stand assembly
2. Attach stands to base of TV, ensuring ‘L’ and ‘R’ markings on the TV and stands match.
3. Insert two 16mm screws for each stand and use Phillips head screwdriver (not supplied) to tighten.
4. Connect to antenna
5. Connect an antenna cable (not supplied) via the ‘ANT’ input port at the back of the TV.
6. Ensure the antenna cable is also connected to a working antenna, either via an antenna wall socket in your home, or directly. USING REMOTE CONTROL / POWER BUTTON
7. Remote control assembly
8. Open the battery compartment cover on the back side.
9. Insert two 1.5V AAA size batteries, making sure to match the polarity markings (+ / -) of the batteries with the diagram inside the compartment.
10. Replace battery compartment cover.

WARNINGS

• One loading of batteries will last for 1 year under normal use.
• If you do not intend to use the remote controller for a long period of time, remove them to avoid damage due to leakage.
• Do not use old and new batteries together.
• The batteries (battery pack or batteries installed) shall not exposed to excessive heat such as sunshine, fire or the like.

Using remote control without bluetooth
Your Google TV remote control has bluetooth capability, but until this is paired with your TV, you will need to ensure the distance between the remote control and the TV is no greater than 8 metres, at an angle of no more that 30 degrees on either side (4a). Point the remote towards the sensor at the front of the TV (this may differ from the illustration).

TIPS
Do not block the path between the sensor and the remote control. Turning TV on

1. Plug the power cord into a suitable power outlet. The standby will display a light, showing that the TV is receiving power.
2. press the POWER ( } button (on your remote or at the bottom of the TV} to turn the TV on.
3. The standby light will turn o¡ when the TV is on.

TURNING TV OFF

• Press the POWER ( ) button on the remote control to enter standby mode.
• To power down the TV completely, unplug the power cord from the power outlet.
• Do not leave your set in standby mode for long periods of time. If you will not use the TV for a long time, it is recommended to unplug the set from both the power outlet and aerial.

REMOTE CONTROL OVERVIEW

FIRST TIME SETUP

When turning the TV on for the first time, the Welcome screen will appear. Use the , and OK buttons to navigate the following options.

• Language
  Select your menu language. The entertainment you love In your Google Account you get. Movies and TV, shows from your favorite Streaming apps. Personalized recommendations, Google Assistant. Search and control your TV with your voice, live tv, External devices, Basic TV can also be set directly.

• Select Wi-Fi network
  Your Google TV will automatically scan for wireless networks nearby. Ensure the TV is within range of your wireless modem or router, and have your password
  handy. Follow the prompts to input your password and connect your TV to your selected network. If you’d prefer to connect an Ethernet cable to connect to the internet, simply insert the cable (not supplied) to the ‘LAN’ input port at the back of the TV(6a, next page), and ensure that it is correctly connected to the internet.

• Select terms
  This page will allow you to read each of the Google Terms of Service, Privacy Policy, and Google Play Terms of Service in full, and to accept.

• Search across all your TV apps
  Allow it to share your requests with your TV’s apps. Without this permission, Google Assistant may not be able tofind all the content from your TV’s apps .

• Choose your subscriptions
  Your subscribed opp will be installed on your device. Additionally, the apps that came with your device will. also be installed during installation .

• Remote & accessories
  Your Google TV remote control has bluetooth capabilities. Follow the onscreen prompts to pair the remote with the TV. This will allow you to use voice commands with your remote via the Google Assistant button.

• Password
  Set a default password.

• Select TV mode
  The ‘home mode’ is optimized for efficient usage for home use. The ‘retail mode’ is optimized for store Demo with fixed settings.

FIRST TIME SETUP

Following these options, the Channel Scan screen will appear. Ensure you have an antenna cable connected to the ‘ANT’ input port at the back of the TV (6b). The auto tuning function will search for and save all available free-to-air TV channels. After confirming your settings, the process will automatically begin. Th e number of searched channels will bed displayed on the screen .

1. Google Assistant
   Click to launch the built-in virtual assistant, which will begin listening for voice commands. Give it a try, ask “What’s the weather today?”

2. Text search
   Enter text manually to search TV apps.

3. For you
   Displays Application recommendation, new episodes of the daily courtroom spin- off resume. Top picks for you, Your apps.

4. Movies
   You can watch popular movies, new movies, and more.

5. Shows
   You can watch popular programs, new programs, etc.

6. Apps
   Access the App Centre to display all installed apps. Free-to-air channels can be accessed under the ‘Live TV’ option.

7. Library
   View records, manage watch list.

8. Dashboard
   Dashboard contains user account, settings page, input source list, weather panel, image settings, notifications, etc.

BASIC OPERATION

Selecting channels
There are two ways to select channel:

1. Using number buttons followed by the OK button on the remote control to select channel directly.
2. To select channel 5, press: 5.
3. To select channel 21, press: 2 1 in quick succession.
4. Using buttons on the remote control or on your TV to select channel. When you press the buttons, the TV changes channels in sequence. You will see all the channels that the TV has saved, but will not see channels that were either not saved, or manually erased.

Volume adjustment and mute setup

• Press + – buttons on the remote control or the TV to adjust the volume of the TV.
  • To increase the volume, press button
  • To decrease the volume, press button Press the button to toggle TV sound on and o¡. To resume sound when TV is muted, press the button again, or simply press the button.

Input source
You can use the button on your remote control to access the list from any channel or screen.

Colour buttons
In some menus and apps, the remote control’s four colour buttons  can be used.

Navigating menus

• Press the Menu button to display the quick menu.
• Press the Navigational buttons to select the desired sub item.
• Press the OK Enter or Navigational button to access the menu of the next level.
• Select More on quick menu list to bring up the full settings menu.
• Press the Back button to return to the previous menu.

NOTE

• When a menu item is greyed out, it means that the item is not available or cannot be adjusted.
• Some items in menus may be hidden depending on modes or signal sources used.

SETTINGS

Quick menu
Options for your TV (picture, Sound,power) can be accessed by pressing the Quick Menu button on your remote control. Use<> buttons to navigate through the submenus, and buttons to access Channel and Recording/Time Shift options (7a).

TV options

Global settings

• To access the global settings menu, Press the > key until the Dashboard menu appears, then press the arrow keys to move to the Settings icon, Here you will find all of the adjustable options for Google TV’s interface, connectivity, and apps.
• In live tv mode you can also press the Menu button on your remote control and use the / buttons to navigate to the µSettingsµ option.

QUICK MENU

• Inputs
  List of inputs status. Connected and standby input status will be displayed separately.

• Picture
  Provides video adjustment feature for users. lt allows users to adjust the image or picture quality so that users can enjoy watching Tv. User can press up/Down key to select the” Picture Function” that want to adjust.

• Screen
  Adjust the screen ratio, you can choose Full, 4:3, 16:9, etc.

• Sound
  Locate settings for sound balance, speakers, surround sound and more in this submenu.

• Power
  Display power usage and sleep timer options, as well as the option for picture off (audio only) playback.

• Parental Controls
  Can set Channels Blocked, Program Restrictions, Inputs Blocked, etc.

• Advanced options
  Adjust settings for subtitle , default channel, blue mute and more. Also see system information.

• Settings
  Selecting the settings option here will take you to the Global Settings menu, also accessible via the home screen.

GLOBAL SETTINGS

• CHANNELS & INPUTS

  • Chnanel
    Auto channel update : Toggle on/off.

  • Inputs
    HDMI CEC (Consumer Electronic Control) settings can be adjusted here. Option to rename inputs (for example, ‘HDMI 1’ can be set as ‘Blu-ray’ or even a custom name, which will appear on the source inputs list) are also located in this submenu.

DISPLAY &SOUND

• Picture
  Adjust picture settings here, in more detail than the Quick Menu’s picture mode presets.

• Screen
  Adjust the screen ratio, you can choose Full, 4:3, 16:9, etc.

• Sound
  Locate settings for sound balance, speakers, sourround sound and more in this submenu.

• Audio output

NETWORK & INTERNET
Here you will find the options for Wi-Fi and Ethernet internet connections.

• Wi-Fi
  Available Wi-Fi networks are listed, with the option to manually add a new network.

• Scanning always available
  Toggle on/o¡.

• WOW
  Toggle on/o¡ for Wake On Wi-Fi function.

• WOL
  Toggle on/o¡ for Wake On LAN function.

ACCOUNT & SIGN£IN

Here you find the same Google account sign-in screen from the start-up wizard.

PRIVACY

• Location
  Enable location settings.

• Usage & diagnostics
  Enable permission to share usage and diagnostic data.

• Google Assistant
  Access options for Google Assistant and voice controls.

• Payment & Purchases
  Manage your account and purchases through the play store app on our mobile device, or by following these links in a web browser.

• App Permissions
  View and adjust settings for app permissions, special app access, and security & restrictions.

• Special app access
  Allow installation of apps from sources other than the play store.

APPS

Recently opened apps
View all recently used apps.

SYSTEM

• About
  View system information.

• Date & Time
  Set clock and date information.

• Language
  Interface language settings for on-screen display.

• Keyboard
  Adjust keyboard options. Third party keyboards can be added from the Play store. By default, Google’s G Board keyboard is installed.

• Storage
  View and adjust device storage information and set up external drives for use.

• Power
  Adjust power settings here and energy mode.

• Cast
  Let others control your cast media. Restart Restart your tv.

REMOTES & ACCESSORIES
All compatible Bluetooth devices will appear here. You can connect and disconnect from devices here.

HELP & FEEDBACK
Visit google tv help at.

Defining favourite channels
This is how to add channels to the Favourite list or remove them:

1. Press [OK] to open the” Channel list” menu.
2. Press [BLUE] to enter the Favorites list Selection menu .
3. Press [OK] ok to add the program to Favourites 1.
4. Press [up and down] to select favorites list, press ok to add favorite programs
5. Press [ok] to cancel adding favorite programs
   

NOTE

• Don’t connect or disconnect any USB device while in USB playback mode.
• Ensure all personal data is backed up before inserting USB device into TV.
• We assume no liability for any loss of data due to malfunction or misuse.
• USB device should have capacity at least 512MB.
• USB device must support USB 2.0 high-speed specification.
• Use only USB storage devices formatted to FAT32.
• You cannot change channels while recording.
• If the signal is interrupted while recording, the recording will stop until signal is regained.
• While in time-shift mode, do not turn TV off.

Setup

• To use PVR and Timeshift settings, first you must prepare your USB device.
• Ensure you have a USB drive inserted in either of your TV’s USB 2.0 input ports.

TV options
Channels

Record

• Press the Menu button on your remote control, then the button to scroll down to the Record menu. Select Device Info (8a) to prepare your USB device for PVR or Timeshift functionality.
• Your attached USB device will display on the Device Info list if it is prepared for PVR or Timeshi‹ usage, or both.
• You can also format your device and run speed tests from this menu.

Recording and Timeshi¤ controls

OK Confirm / Play / Pause

Recording

• There are two types of recording: Instant Recording and Schedule Recording.
• Instant recording can record current TV programmes, while schedule recording can be set to record TV programmes automatically on the day, time, and duration you choose.

Instant recording

• Select the channel you want, then press the button on the remote control to start recording.
• To stop the recording, press the key to enter the soft keyboard, press ■ Stop button to exit the recording.

Schedule recording

• Select the Schedule List from the Record menu. Use the navigation buttons to select the desired programme, and press the   button to schedule a programme for recording.
• You can schedule several items to record. Enter the Schedule List to view the list of currently scheduled programmes. Different schedules should not overlap and there must be at least a one-minute time gap to set up between two schedules.

NOTE
Schedule recording still works when TV is in standby mode.

PVR MODE

Timeshift mode

• With the Timeshift turned on, you may pause and rewind normal TV viewing at any time without missing any of the live broadcast. This can also allow you to create a buffer and skip forward through commercials.
• Under DTV, press the ~ key to enter the soft keyboard, click the icon to activate Timeshift, The TV stores the channel from the point of view you want to record. will resume from where you left off.
• Press to exit Timeshift mode. If a USB device dedicated to recording is disconnected, Timeshift files that were saved will automatically be deleted. Playing recorded files After recording is complete, press the Menu button on your remote control, then the button to scroll down to the Record menu to find the Record List.
• Here you will find a complete list of your recordings. Press the Blue colour button to delete any files you no longer require.

MEDIA PLAYBACK

NOTE
You will need to have an app installed for media playback. We recommend you are welcome to choose your preferred media player from the Google Play store.

• To access media playback mode, insert a USB drive containing files of the following type into the TV’s USB input port. Next, from the Home page, select your preferred media player app. The following file types are supported:
• Alongside flashdrives, the TV’s USB port is also capable of reading from devices such as digital cameras and USB hard disks.
• Recordings saved in PVR mode will also be playable.

WALL MOUNTING
Wall mount kit not included. Steps below are provided as an optional alternative to the supplied base-mounts.

• A Mounting bracket (x2)
• B Shaft sleeve – M6 (×4)
• C M6 x 54mm screw (x2)
• D M6 x 45mm self-tapping screw (x2)
• E M6 x 60mm Seft tapping screw (x4)
• F. Wall anchor (×4)

Optional wall-mounting installation

1. Measure and double-check the distance of threaded holes on the back panel of the TV before creating any holes in the wall.
2. Use 54mm screws (C) and 45mm screws (D) to attach shaft sleeves (B) within the four threaded holes on the back panel of the TV.
3. Use a mounting bracket (A) as a guide to mark the positions for the four holes on the wall with a pencil.
4. Using a drill, create holes in the marked positions on the wall.
5. Insert the four wall anchors (F) into the screw holes in the wall.
6. Place the mounting brackets against the wall, aligned with the wall anchors, ensuring the directional arrow is facing upwards.
7. Fix the mounting brackets with the 60mm self-tapping screws.
8. Attach the TV to the mounting brackets by placing all four shaft sleeves into the larger openings of the brackets, then lowering the TV so that the shaft sleeves “lock” into place within the brackets.

It is recommended that two people perform step 9h together to ensure the sleeves are properly aligned before the TV is lowered onto the brackets .

NOTE
Only use wall-mounts that match the same size screws and fittings as those listed on this page. Other methods of wall-mounting have not been tested for this model and can not be guaranteed to safely support the TV.

SPECIFICATIONS

• Audio
  Speakers 2 x 10W

• Connectivity

  • Ethernet (RJ45) Yes
  • HDMI 2.1
  • HDMI-eARC/ARC Yes | HDMI 1
  • HDMI-CEC Yes | HDMI 1, HDMI 2, HDMI 3
  • USB 2 x USB 2.0
  • Wi-Fi IEEE 802.11a/b/g/n/ac

• Dimensions

  • Distance Between Legs  962mm
  • Without Stand 957 x 556 x 82mm
  • With Stand 962 x 605.5 x 202.1µmm
  • VESA Wall Mount Pattern 200 x 200
  • Weight  7.6kg

• Display

  • Colours 1.07G
  • Computer Supported Resolutions 640×360, 853×480, 1024×576, 1280×720, 1366×768, 1920×1080, 3840×2160 (@60Hz)
  • Contrast Ratio 5000:1
  • Native Aspect Ratio 16:9
  • Refresh Rate 60Hz
  • Resolution 3840 x 2160
  • Response Time 9.5ms
  • Size 43”
  • Viewing Angle 170°/170°

• Features

  • EPG Yes
  • HDCP Yes | 2.2
  • TV Resolution 4K UHD
  • USB Media Playback Yes

• Inputs

  • Composite (AV) 1
  • HDMI 3

• Outputs

  • 3.5mm Stereo Audio 1
  • Optical Audio Out 1

• Performance

  • CPU ARM CA55 Quad Core with TEE1.5GHz
  • GPU G52
  • OS Android 11
  • RAM 2GB
  • Storage Capacity 16GB

• Power

  • Average Consumption 96W
  • Energy Consumption 353 kWh per year
  • Energy Rating 2.5 Star

• Tuning And Signal

  • Tuner Type DVB-T

Note :

• Design and specifications are subject to change without notice.
• Weight and dimension shown are approximate.

TROUBLESHOOTING

Common fixes
Many minor issues can be resolved by hard resetting, or power cycling the unit or upgrading the firmware.
To perform a hard reset, or power cycle, please use the following steps.

• Unplug it from the main power socket and leave it for 10-15 minutes.
• Press and hold the power button on the TV for 5 seconds.
• Connect the TV back to the power and turn it on.

Poor picture and sound quality

• Try a different channel
• Adjust the antenna
• Check all connections

No picture or sound in TV status

• Try another channel
• Press the TV/AV button
• Make sure TV is plugged in
• Check the antenna connection

No sound or sound is too low at maximum volume

• Check the volume settings on any external speakers connected to your television
• Adjust the TV volume accordingly
• Check another channel or input
• Check that MUTE hasn’t been turned on

Picture rolls vertically
Check all connections

No colour, wrong colour or tints

• Make sure the program itself is broad-cast in colour
• Select the picture menu, then adjust the colour and tint submenus

Blurred or snowy picture, distorted sound

• Check direction, location and connections to your antenna
• Issues may be caused by the use of an indoor antenna (poor signal)

Remote control malfunctions

• Replace remote control batteries
• Check battery terminals
• Remote is out of range, move closer to TV
• Remove any obstructions between remote and IR sensor of TV
• Make sure the power cord to your TV is plugged in and turned on

Image is not centred on the screen
Adjust the horizontal and vertical position

“No Signal” on HDMI source

• Test the device with a different HDMI cable
• Plug the device into another HDMI port
• Try a different device connected to the same cable and port
• Perform a factory reset on your TV

Care & maintenance

Unplug the television from the power supply before cleaning. Do not use any liquid cleaners or harsh chemicals. Always use a so‰, damp cloth.

• Cleaning the screen
  • Wet a so‰ cloth in a mixture of lukewarm water and a little fabric so‰ener or dish washing detergent. Wring the cloth until it’s almost dry, and then use it to wipe the screen.
  • Make sure the excess water is o¡ the screen, and then let it air-dry before you turn on your TV.
• Cleaning the casing
  • To remove dirt or dust, wipe the TV casing with a so‰, dry, lint-free cloth. Please be sure not to use a wet cloth.
  • For our full TV troubleshooting guide and extended User Manual for this TV, head online to help.kogan.com

Dolby, Dolby Vision, Dolby Atmos, and the double-D symbol are registered trademarks Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved

• © Copyright 2023, Kogan.com –
• KAQLED43XQ98JSTA UM 04-24

References

• Kogan Help Centre

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