mart cart 280-5000 Electric Shopping Cart User Guide

: June 15, 2024
: mart cart

280-5000 Electric Shopping Cart

Product Information

Specifications

Model: Evolution 4
Model Number: 280-5000
Revision: 3

Important Safety Instructions

Please read the following safety instructions before operating
the Mart Cart:

Ensure proper grounding of the cart.
Do not operate the cart in wet conditions.
Keep hands and feet away from moving parts.
Always wear appropriate protective gear.
Do not exceed the weight capacity of the cart.

First Steps

When you receive your new Mart Cart, follow these steps:

Inspect the cart for any damages during shipping.
Read the user manual thoroughly.
Charge the battery before initial use.

Control Head

The Control Head consists of several components:

Power switch: Turns the cart on and off.
Speed control: Adjusts the speed of the cart.
Horn button: Activates the horn.
Battery level indicator: Displays the remaining battery
charge.

Operation

To operate your Mart Cart:

Ensure the cart is fully charged.
Turn on the power switch located on the Control Head.
Use the speed control to adjust the desired speed.
Press the horn button when necessary.

LCD Screen

The LCD screen on your Mart Cart provides important
information:

Battery status
Speed settings
Error messages

Guardian Perimeter System (Optional Upgrade)

The optional Guardian Perimeter System provides additional
safety features:

Proximity sensors to detect obstacles.
Automatic braking to prevent collisions.

ClearPath Avoidance System (Optional Upgrade)

The optional ClearPath Avoidance System helps navigate crowded
areas:

Advanced sensors to detect pedestrians and objects.
Automatic course correction to avoid obstacles.

Battery Removal and Installation Steps

To remove and install the battery in your Mart Cart, follow
these steps:

Ensure the cart is turned off and unplugged.
Locate the battery compartment.
Disconnect the battery cables.
Remove the old battery and replace it with a new one.
Reconnect the battery cables.

Depleted Battery

A depleted battery can be recognized by:

Diminished power output
Shortened driving range

Associate Override

In case of a depleted unit, an associate can override the system
to move it to the back:

Ensure the cart is turned off and unplugged.
Locate the override switch.
Activate the override switch.
Manually move the cart to the desired location.

Error Messages

If an error occurs, your Mart Cart will display an error message
on the LCD screen. Refer to the Error Code Key for appropriate
actions.

List of Warning Labels and Decals

If you need to order replacement labels and decals for your Mart
Cart, refer to the provided list.

FAQ

Where can I find warranty claim information?

In the US, all warranty claims should be called in, toll-free,
to 800-548-3373. International warranty claims should be called
in to +1 479-636-5776. Ask for Service.

Quality, Performance, Value

IMPORTANT DOCUMENT – DELIVER TO MANAGER

OWNER’S

GUIDEEVOLUTION 4 MODEL 280-5000, REV 3

www.martcart.com

Quality, Performance, Value
Congratulations! You have purchased the most advanced electric shopping cart available today. The Mart Cart Evolution 4 features the latest in technology and design providing unmatched performance. Please read this manual before operation to familiarize yourself with the cart. Technical support, replacement parts, and additional information can be found by visiting our website at www.martcart.com, or calling our toll-free number, 800-548-3373. To ensure swift service, please have the model, serial number and revision number of your Mart Cart available when calling, which can be found on the back of the seat and under the front cover on the motor box.
MART CART SERVICE Mon-Fri, 8:00 am – 5:00 am CST
800-548-3373
2

EVOLUTION 4
LIMITED WARRANTY
2-4-2
A. PARTS
Parts are warranted for two (2) years from date of shipment. All parts are warranted by the manufacturer to be free from defects in material and workmanship. This warranty does not include wear and tear caused by abuse, negligence, freight damage, damage caused by improper use or care, damage caused by scrapes, cuts or dents, or by outside sources such as fire, flood, etc. Wear items such as seats, keys, and charger cords are not covered. Resetting a circuit breaker is not covered. Parts replaced by the manufacturer during the warranty period may be new or factory refurbished at the manufacturers discretion and will be covered under the remainder of the original cart warranty or for a period of 90 days from shipment, whichever is longer.
B. BATTERY
Batteries are warranted for four (4) years from date of shipment. Before submitting a warranty claim on a battery, the battery must be charged to a full charge (refer to this owner’s guide for proper charging instructions) and should be load tested. If the battery does not fully charge or if the load test falls below 220CCA (Cold Cranking Amps), and the average state of charge has been maintained above 60%, the battery will be replaced under warranty. Replacement batteries carry a warranty period of 6 months or the remainder of the cart warranty period, whichever is longer.
C. LABOR AND TRAVEL
Labor and travel charges are warranted for two (2) years from date of shipment. The manufacturer will cover labor and travel charges incurred as a result of defects in the materials and workmanship of the cart, when work is done by an approved service technician. Labor and travel charges for servicing wear items such as seats, armrests, keys, and charger cords are not covered. Labor and travel charges for resetting circuit breakers are not covered. Labor is defined as the time spent physically servicing the cart at the facility where the cart is normally operated. Travel is defined as the trip charge, zone charge, mileage, or drive time required by service personnel. Travel charges may not include meals, fuel, or lodging. Warranty periods and procedures are optional and may differ between customers. Please call our service department with your cart’s serial number to verify your specific options.

TABLE OF CONTENTS

EVOLUTION 4
MODEL 280-5000, REV 0

LIMITED WARRANTY …………………………………………………………………………………………………………………. 2
Details of the limited warranty for this Mart Cart.

IMPORTANT SAFETY INSTRUCTIONS ………………………………………………………………………………….. 4
Please read over these important safety instructions prior to operating.

FIRST STEPS ………………………………………………………………………………………………………………………………….. 5
What to do first with your new Mart Cart.

CONTROL HEAD …………………………………………………………………………………………………………………………… 5
Information on each piece of the Control Head.

OPERATION

6

……………………………………………………………………………………………………………………………………

How to operate your Mart Cart.

LCD SCREEN

6
…………………………………………………………………………………………………………………………………..

How to read the LCD Screen on your Mart Cart.

GUARDIAN PERIMETER SYSTEM (OPTIONAL UPGRADE)

6
……………………………………………………………….

Information on the optional Guardian Perimeter System.

CLEARPATH AVOIDANCE SYSTEM (OPTIONAL UPGRADE)

6
…………………………………………………………….

Information on the optional ClearPath Avoidance System.

BATTERY REMOVAL AND INSTALLATION STEPS ……………………………………………………………… 7
How to remove and install the battery in your Mart Cart.

DEPLETED BATTERY

7

……………………………………………………………………………………………………………………

How to recognize a depleted battery.

ASSOCIATE OVERRIDE

7

………………………………………………………………………………………………..

How to override the system to move a depleted unit to the back.

ERROR MESSAGES ……………………………………………………………………………………………………………………… 8
How to read error messages on your Mart Cart.

ERROR CODE KEY

8

…………………………………………………………………………………………………………………………

What action to take for each of Mart Cart’s error codes.

LIST OF WARNING LABELS AND DECALS

9
…………………………………………………………………………….

For ordering replacement labels and decals on your Mart Cart.

In the US, all warranty claims should be called in, toll-free, to: 800-548-3373 International warranty claims should be called in to: +1 479-636-5776 Ask for Service
You may also email: [email protected] Please provide serial number, for warranty verification, when requesting service.
3

IMPORTANTSAFETY EVOLUTION4

INSTRUCTIONS

MODEL 280-5000, REV 0

PLEASE READ BEFORE OPERATING
*Specifications in this guide are subject to change without notice.

It is the responsibility of the owner of this cart to maintain the cart in a safe and reliable condition at all times.
» Never attempt to charge the batteries in this cart without using an electrical outlet that is protected by a GFCI.
» Replace charging cord if plug is damaged or if the cord is worn or frayed.
» Cart is designed for indoor use only. » Operate cart on level surface only. » Always disconnect power before servicing. » Cart can roll. Enter and exit cart with care. » See Operating Instructions posted on the cart. » See Warnings posted on the cart. » Keep this Guide for your reference.
4

SEE DAILY MAINTENANCE CHECK LIST POSTED ON THE CART.
General items can include, but are not limited to:
» Horn check for proper functionality and audible level. Horn should activate when pressed, and should sound when driving in reverse.
» Grips Grips should not be easily twisted or removed.
» Cleanliness Clean the cart daily, keeping it free from accumulation of grease, dirt, and other potentially combustible materials.
» Throttle Levers Test for smooth “Start”, acceleration, deceleration, and “Stop”. Throttles should rotate in unison and return to neutral when released. Repair if necessary.
» Motor and Brake Drive the cart in forward and then in reverse to ensure the motor is able to move the cart. To check brake function, with throttle in neutral, sit on cart and place each foot on the floor on each side of the cart and try to push the cart. The brake should prevent the motor wheel from turning. If the cart fails this test, remove from service. Note that if pushed hard enough the wheel may skid and the cart may slide.
» Battery Check for visible damage to either the case or posts such as swelling, venting, cracking, melted case or terminals. If this condition is found, remove from service and replace the battery.
» ONE OCCUPANT ONLY!
» DO NOT EXCEED LOAD LIMITS: Rider – 550 lbs; Basket – 150lbs.
» Replace parts using only factory-specified, original equipment from the manufacturer for your specific model. Failure to do so may void warranty, affect operation of the cart, and result in injury.

FIRST STEPS

EVOLUTION 4
MODEL 280-5000, REV 0

» Upon receipt, inspect all shipping containers/packaging for signs of damage
immediately and note any with the carrier. File a freight claim with the carrier if damage has occurred.
» Next, unbox your new Mart Cart E4 and remove all packaging.
» Move the Mart Cart to a location with a 115V, GFCI protected outlet and charge
the cart for 24 hours, or until the 24 hour charge icon clears. The next screen you see will be the home screen.

CONTROL HEAD

5

OPERATION
To operate cart, make sure rider is seated and seat switch is engaged. Rotate throttle controls forward or backwards depending on direction of travel. Speed is controlled by rotating throttle. Cart will stop within 18 inches when throttle is let go.
LCD SCREEN
Mart Cart’s proprietary display uses international symbols and easy to understand graphics, providing important information at a glance for you and your customers. Once the Mart Cart is unplugged and the operator is seated, the LCD screen will display the state of charge using the abbreviation SOC with a numerical percentage. When the throttle is engaged the percentage SOC will change to Hours of Operation noted by a number and HRS behind it. This easy to read and intuitive notation provides you and your customer with a clear understanding of how long the cart can be operated.
OPTION: GUARDIAN PERIMETER SYSTEM (GPS)
If your Evolution 4 is equipped with our anti-theft cart-containment system, the Guardian Perimeter System has been programmed to only operate within a specific area in and around your store. This system features two boundaries. The cart will operate normally passing through the first boundary, but the LCD screen will display a white turn around symbol. While in this first boundary the horn will sound and cycle through a five second on, one second off routine until returned to the normal operating zone. If the operator continues driving and passes through the second boundary the turnaround icon color will change to red, the horn will sound continuously, and the cart will operate only for five seconds before stopping again. To return to normal operating zone the operator will have to release throttle after each five second cycle repeating sequence until cart is in normal operating zone. Cart may be driven backwards or forwards to return.
OPTION: CLEARPATH AVOIDANCE SYSTEM
The ClearPath Avoidance System is designed as a natural behavior avoidance system to reduce opportunities where riders hit objects in the store. If your E4 cart is equipped with this option the cart will automatically reduce speed when trailing someone in front or as it nears objects. Once clear of object or person in front the cart will resume normal speed. Cart will stop before hitting solid object should rider persist in maintaining course.
6

DEPLETED BATTERY
The Power Management System will prompt the LCD screen to display the battery icon when the cart battery is too low to operate. When this happens, charge the battery.
NOTE: The cart should be charged every night, all night, and at every opportunity.

Voltage Per Unit Capacity Maximum Discharge Current Float Charging Voltage Maximum Charging Current Limit Terminal Case Size

12v 39.0Ah @ 20hr-rate to 1.75v per cell @ 25°C (77°F) 400A (5 Sec) 13.5 to 13.8 VDC/unit Average at 25°C (77°F) 11.7A B5-L Terminal to accept M6 nut and bolt U1

ASSOCIATE OVERRIDE
The Evolution 4 has reserve power should the battery be run down while in the store. To operate the cart while returning to the charging station continuously hold down the Horn Button while engaging the throttle. The horn will sound for approximately one second before going silent. Keep horn and throttle engaged to operate.

Failure to follow instructions many result in death or serious injury.
BATTERY REMOVAL AND INSTALLATION STEPS
1. Make certain the AC charging cord is unplugged from the wall outlet.
2. Remove the Front Cover of the cart. 3. Remove the screws that secure the Battery
Hold Down Plate. Remove the Battery Hold Down Plate. 4. Pull the Battery out from the left side of the enclosure to expose the positive lead. Disconnect the positive lead from the Battery (Red). 5. Fully remove the Battery from the enclosure to expose the negative lead on the battery. Disconnect negative lead. 6. Do NOT short Battery Terminals together. 7. Re-Installation should be done in reverse order. Start at step 6 and work back to step 1. Take care to place the positive lead protective boot back onto the positive terminal of the Battery before completing installation.
Batteries used in the Evolution 4 are specific to this model to provide the optimum life cycle and preserve the integrity of the proprietary Power Management System. It is recommended that only this battery be installed into this cart.
It is important that battery specifications are observed. This cart is equipped with a high current charger that could damage batteries that do not meet the specification indicated below. Use only batteries specified for the Evolution 4. Contact Mart Cart Service for replacement batteries.
7

ERROR MESSAGES
Your Evolution 4 Mart Cart has been designed to provide your customers with a comfortable shopping experience. Should the cart experience technical issues, the proprietary diagnostics system will provide easy to understand error codes on the LCD screen. Listed below, you will find error codes and basic troubles shooting information. Call Mart Cart Service should you need assistance. When calling, provide the error code number and short error code description, along with the model, serial number and revision number found on the seat back.

ERROR CODE KEY

CODE
5

ERROR MESSAGE DISPLAYED
Charging Cord

13

Seat Switch

2

AC Intermittent

1 3 6 7 8 9 10 11 12 14 15 18 19
8

Batt V Out of Range Brake Open Short Failed CRC Check
Replace Battery Drive Error
Controller Error No Com from HB
Drive Temp Motor Over Temp Brake Over Current Controller Over – Current No Com from MCC Motor Overload

RESPONSIBILITY
Rider

ACTION
User to unplug cart from wall outlet. Cart will not move until unplugged. Condition will clear when unplugged.

Rider

Cart will not move unless rider is properly seated. User must sit on seat. If already seated, then they should reposition themselves on seat to activate switch. If cart will not move, then first check by seating another rider. Very light riders will sometimes not trigger seat switch. Call service if cart does not move after trying with several riders. Condition clears by sitting properly on seat.

Store
Service Service Service Service Service Service Service Service Service Service Service Service Service

This notice is given to store personnel that power is not getting to the battery to properly charge. Store personnel should first check to see that charge cord is fully seated inside cord bucket on cart. Next check the plug connection at the wall outlet. Cord plug will be lighted if power is flowing. If cord end is not lighted then check to see that it is firmly seated in outlet and plug into another outlet to check. If plug does not stay seated in an outlet call your store maintenance. Condition is cleared for cart to use by moving throttle.
Call Mart Cart Service.

LIST OF WARNING LABELS & DECALS

EVOLUTION 4
MODEL 280-5000, REV 0

Use the part number to order replacement labels / decals.

PART #: 033-0030
Battery Charger; Battery Information; Notice
Decal, applied to back of seat ( 1 color – black )

PART #: 033-0031
WARNING; DISCONNECT CHARGING CORD BEFORE OPERATION
Decal, applied to inside face of the charging cable bucket ( 2 colors – orange and black )

PART #: 033-0035
WARNING! DISCONNECT CHARGING CORD BEFORE OPERATION
Decal, applied to charging cable ( 2 colors – yellow and black )
9

LIST OF WARNING LABELS & DECALS (Continued…)
PART #: 280-0238
IN-STORE USE ONLY; NO CHILDREN IN BASKET (Side A) IN-STORE USE ONLY; FOR OUR VALUED CUSTOMERS BECAUSE WE CARE (Side B)
Basket hanging, front of basket. English / Spanish ( 2 colors – red and black )
PART #: 280-0239
OPERATING INSTRUCTIONS; DAILY MAINTENANCE CHECKLIST
Basket hanging, seat-facing. English / Spanish ( 2 colors – red and black )
10

LIST OF WARNING LABELS & DECALS (Continued…)
PART #: 280-0240
WARNING; CART CONTAINMENT SYSTEM (if equipped) CLEAR PATH OBSTACLE DETECTION SYSTEM (if equipped) LOAD LIMITS
Basket hanging, front of basket. English / Spanish ( 2 colors – red and black )
To view or download the battery’s Material Safety Data Sheet, scan the QR Code, right, or enter the web address, below, into your browser. https://martcart.com/wp-content/uploads/2020/01/power-sonicbattery- sds-2016.pdf
11

Quality, Performance, Value www.martcart.com

051-0000_034-0004 REV 03 | 231117_280-5000-E4_OwnersManual_EN

Assembled Products® Corporation 115 East Linden Street, Rogers AR 72756, USA
www.assembledproducts.com