SEGWAY ‎40.02.0000.60 Ninebot ES2 Electric Kick Scooter User Manual

: June 14, 2024
: Segway

Table of Contents

Diagram
Specifications
Certifications
Trademark
Common Failures
Recommended Maintenance Schedule
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SEGWAY ‎40.02.0000.60 Ninebot ES2 Electric Kick Scooter User Manual

The manufacturer reserves the right to make changes to the product, release firmware updates, and update this manual at any time. Visit www.segway.com or check the Segway-Ninebot app to download the latest user materials. You must install the app, activate your KickScooter, and obtain the latest updates and safety instructions.

The pictures shown are for illustration purposes only. The actual product may vary

Diagram

Dashboard & Power Button

Power Button : Press the button to power on the scooter; press and hold the button for 2 seconds to power it off. When the scooter is on, press the power button to turn on/off the headlight and the tail light, and press twice to switch between the speed modes. Press three times to turn on/off the ambient light. Press five times to switch the unit between km/h and mph.
Speedometer : It displays the current speed of the scooter, as well as error codes.
Speed Mode: There are 4 modes available. The top speed is as follows:

Mode Model E2 Speed limit| E2 Plus Speed limit| Ranges*
---|---|---
E (Energy-saving mode)| 9.3 mph (15 km/h)| 9.3 mph (15 km/h)| 15.5 miles (25 km)
D (Standard mode)| 12.4 mph (20 km/h)| 12.4 mph (20 km/h)| 15.5 miles (25 km)
S (Sport mode)| 12.4 mph (20 km/h)| 15.5 mph (25 km/h)| 12.4 miles (20 km)
(Walk mode)| 3.1 mph (5 km/h)| 3.1 mph (5 km/h)| 15.5 miles (25 km)

Ranges of Speed Modes: tested while riding with a full battery, 75 kg (165 lbs) load, 25 °C (77 °F), at the max. speed of each speed mode on average on pavement.

Walk Mode: The headlight and tail light are always on and can’t be turned off.
Error Notification: It indicates that the scooter has detected an error.
Temperature Warning: It indicates that the battery temperature has reached 55°C (131°F) or is below 0°C (32°F).

At this point, the scooter cannot accelerate normally and may not be charged. Do not use until the temperature has reverted to the normal range.

Bluetooth: It indicates that the scooter has been successfully connected to the mobile device.
Battery Level: The total battery power equals 5 bars.

The battery power is very low when the first battery bar is red. Please charge your scooter immediately.

Locking Reminder : When the icon lights up, it means the scooter is locked. If abnormal movements are detected, the scooter will start beeping and the tail light will falsh.
Cruise Mode : When the icon lights up, it means cruise mode is turned on.

Specifications

| Item| Parameter
---|---|---

Product

Machine

Battery

Charger

Theoretical Range: tested while riding with a full battery, 165 lbs (75 kg) load, 77°F (25°C), 70% of max. speed on average on pavement.
Range at Max. Speed: tested while riding with a full battery, 75 kg (165 lbs) load, 25 °C (77 °F), at the max. speed on average on pavement.
- Some of the factors that affect range include speed, load, number of starts and stops, ambient temperature, etc.

Certifications

This product is certified to ANSI/CAN/UL-2272 by TUV Rheinland.
The battery complies with UN/DOT 38.3.
The battery complies with ANSI/CAN/UL-2271.

Federal Communications Commission (FCC) Compliance Statement for USA

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.

NOTE

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 5 mm between the radiator & your body.

Industry Canada (IC) Compliance Statement for Canada

This device complies with Industry Canada license-exempt RSS standard (s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

To maintain compliance with the RF exposure requirement, a separation distance of 5 mm between the device and the human should be maintained.

Alarm information in France (IC)

Bluetooth	Frequency Band(s)	2.4000-2.4835GHz
Max. RF Power	≤1mW

Model: E2
FCC ID: 2ALS8-KS0014
IC: 22636-KS0014

Model : E2 Plus
FCC ID :2ALS8-KS0015
IC: 22636-KS0015

Trademark

Nanobot is the trademark of Nanobot (Beijing) Tech Co., Ltd; Segway and the Rider Design are the registered trademarks of Segway Inc., App Store®/App Store, Apple logo® /Apple Logo are registered trademarks/trademarks of Apple Inc. , registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC. The

Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Segway-Ninebot is under license. Other trademarks and trade names are those of their respective owners.

The KickScooter is covered by relevant patents. For patent information, go to http://www.segway.com

We have attempted to include descriptions and instructions for all the functions of the KickScooter at the time of printing.

However, due to constant improvement of product features and changes of design, your KickScooter may dier slightly from the one shown in this document. Scan the QR code or visit the Apple App Store (iOS) or the Google Play Store (Android) to download and install the App.

Please note that there are multiple Segway and Ninebot models with different functions, and some of the functions
mentioned herein may not be applicable to your unit. The manufacturer reserves the right to change the design and functionality of the KickScooter product and documentation without prior notice.

The Segway-Ninebot App can support KickScooter with built-in Bluetooth）

Common Failures

Error code	Possible causes	Solution
10	Bluetooth communication failure	Check the connection of the dashboard

communication wire and the control cable, or contact after-sales service or an authorized dealer.
11| Abnormal 1A phase current sampling of motor| Please contact after-sales service or an authorized dealer.
12| Abnormal 1B phase current sampling of motor
13| Abnormal 1C phase current sampling of motor
14| Abnormal throttle hall sampling| Check whether the throttle is pressed when powered on, or contact after-sales service or an authorized dealer.
15| Abnormal brake hall sampling| Check whether the breke lever is squeezed when powered on, or contact after-sales service or an authorized dealer.
24| Abnormal default voltage| Check whether the wire connected with the battery cable and the controller is loose, or contact after-sales service or an authorized dealer.
26| Abnormal data writing/reading| Please contact after-sales service or an authorized dealer.
31| Incorrect FLASH operation
35| Default S/N| Check whether the KickScooter’s S/N is the default S/N.
39| Abnormal battery temperature| Check the working environment of battery, or contact after-sales service or an authorized dealer.
40| Abnormal controller temperature| Controller temperature is too high, please contact after-sales service or an authorized dealer.
41| Abnormal motor temperature|

Please contact after-sales service or an authorized dealer.

42| Motor not calibrated
45| Abnormal bus current sampling
50| Motor phase loss| Check whether the wire connected with the motor and the controller is loose, or contact after-sales service or an authorized dealer.
52| Motor stalled| Check whether the KickScooter is overload, or contact after-sales service or an authorized dealer.

Recommended Maintenance Schedule

To ensure safe riding, day to day care and regular maintenance are essential. You, the owner, have control and knowledge of how often you use your scooter, how hard you use it and where you use it. It is the owner’s responsibility to perform regular checks and bring your scooter to authorized service center for inspection and service. Please refer to the maintenance schedule below.

Note: This maintenance schedule charges a service fee.

Item

|

Component

|

Maintenance Method

|

Every 3 months

| Every 6 months or every 310miles (500km)| After 2 years or the total mileage

3107miles (5000km)
---|---|---|---|---|---

Mainframe maintenance

| Mainframe parts| Use a soft, wet cloth to wipe the mainframe clean.| √| √| √
Tire wear| Check if the tires are cracked, deformed, or significantly worn.| | √| √

Screws on the stem top

| Tighten the six screws fixed with the handlebar and thestem. The suggested torque is 5.5±0.3 N·m.| √| √| √
Tighten the screw on the throttle. The suggested torque is 2±0.1 N·m.Tighten the screws on the brake levers. The suggested torque is 5±0.1 N·m.Tighten the screws on the stem top. The suggestedtorque is 2±0.1 N·m.| |

√

|

√

Function Inspection

| Hub motor| To accelerate and decelerate, check if the hub motor is stalled or has abnormal sounds.| | √| √
Rear wheel maintenance| Check if the rear wheel is stalled or gets shaky, or the axis shaft is unbalanced.| | √| √

Drum Brake

| 1) Spin the rear wheel, it spins normally. The rear wheel shall not stuck or make abnormal sounds.
Note: Slight noise does not affect riding safety.
But if the drum brake makes loud noises when you apply brakes, please contact customer service for support.2) Squeeze the brake lever, the rear wheel stops moving.| |

√

|

√

Function Inspection

| Ambient light* For E2 Plus only| Check the ambient light and see if it lights normally.| | √| √
---|---|---|---|---|---
Headlight| Check the headlight and see if it lights brightly.| | √| √
Dashboard| Power on the scooter, the dashboard works properly.| | √| √
Throttle| Press and hold the throttle, then release it, checking for acceleration and deceleration.| | √| √

Fault detection

| After connecting with the Segway-Ninebot app:1) Update the firmware to the latest version.2) Check if the notification of the corresponding error code and possible causes will prompt when the scooter detects an error.| | √| √

Charging

| Charge the scooter:1) Check if the current battery power displays on the dashboard.2) Check the LED indicator on the battery charger. Charging: red, Fully charged: green.| | √| √
Buttons| Press or toggle the button 3 times without failure.| | √| √
Steering| Test with left turns and right turns (the steering angle is 60°). No resistance or lag when turning.| | √| √

Important parts

|

Battery assembly

| The battery need to be replaced when it is charged and discharged for 500 times or the total mileage is more than 6213 miles (10000 km).Note: It is recommended to charge once every 60 days for long-term storage.| | |

√

Controller| It is required that original Segway-Ninebot parts shall be used for repairs and replacements.
Hub motor
Functional parts| Rear wheel assembly| It is required that original Segway- Ninebot parts shall be used for repairs and replacements.| | | √
---|---|---|---|---|---
Throttle & Brake levers
Front fork assembly
Folding mechanism
Drum brake assembly
Dashboard

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