Mercury Wireless Broadband with Landline User Guide
- June 14, 2024
- Mercury
Table of Contents
Mercury Wireless Broadband with Landline
Mercury Broadband
Specifications
- Service Type: Wireless Broadband
- Connection Type: Wireless
- Included Services: Landline
- Data Allowance: 120GB, 300GB, 1000GB (specific availability restrictions apply)
- Monthly Charges: $79, $84, $149, $89 (prices are subject to change)
- Speed: Allocated data at max speed, then speeds reduce to a maxof 5Mbps
- Router: Smart Modem 2 (provided by Mercury with a $14.95 postage and handling charge)
Service Overview
The Wireless broadband plan offered by Mercury provides a wireless broadband connection along with a landline. The landline allows you to make local, national, international, and mobile calls. Different calling rates with toll- free calling areas are available. For more details, click here.
Availability and Service Charges
Wireless broadband is available in rural and urban areas where applicable 4G coverage and capacity are available. To check the availability of our services, you can sign up via mercury.co.nz/broadband or call our team on 0800 789 505.
Prices mentioned are current as of 15 November 2023 and are
subject to change. To find out more about our current pricing, give
our team a call on 0800 789 505.
Broadband Charges and Monthly Data Allowance
- 120GB Capped – $79 per month
- 300GB Urban – $84 per month
- 300GB Rural – $149 per month
- 1000GB (Specific availability restrictions apply) – $89 permonth
Note: The prices mentioned are shown after Mercury’s $15 Broadband Bundle Discount has been applied. This discount applies as long as you keep an energy service with us. At the end of the fixed term, the service charge is subject to change on 30 days’ notice. Speeds reduce to a maximum of 5Mbps after allocated data at max speed. Mercury may pro-rate charges when you join, move, cancel, or switch between plans. Refer to our offer terms and phone and internet terms and conditions for more details.
You Choose Offer
The You Choose offer is available to new residential customers who join Mercury for electricity and broadband services at the same address on a 2-year fixed term. The joining bonuses available are determined by the broadband plan chosen at the time of sign up. It is possible to upgrade to a different range of products by making an upfront top-up payment.
Routers
Smart Modem 2 – $0
Wireless broadband services require a wireless broadband router provided by
Mercury. A $14.95 postage and handling charge applies.
Additional Data Charges
You will receive an email and/or text once you reach 80% of your monthly
data allowance, and again once you reach 100%.
Set Up Charges
A free standard connection is included. A postage and handling charge for
your router will apply.
Other Charges
This wireless broadband plan includes a landline. Local calls are free.
Calls made to national, international, mobile, and 0900 numbers will be
charged at their standard rate. Additional calling packages are available for
national, mobile, and some international destinations.
FAQ
What is the availability of wireless broadband?
Wireless broadband is available in rural and urban areas where applicable 4G
coverage and capacity are available. To check availability, you can sign up
via mercury.co.nz/broadband or call our team on 0800 789 505.
What are the charges for the different broadband plans?
The charges for the different broadband plans are as follows:
- 120GB Capped: $79 per month
- 300GB Urban: $84 per month
- 300GB Rural: $149 per month
- 1000GB (Specific availability restrictions apply): $89 per month
What is the speed after reaching the allocated data limit?
After reaching the allocated data limit, the speed will reduce to a maximum of
5Mbps.
Do I need to pay for the router?
The Smart Modem 2 router is provided by Mercury at no cost.
However, a $14.95 postage and handling charge applies.
Are there any additional charges for exceeding the monthly data
allowance?
No, there are no additional charges for exceeding the monthly data allowance.
You will receive notifications once you reach 80% and 100% of your allowance.
Are there any additional calling packages available?
Yes, additional calling packages are available for national,mobile, and some
international destinations. Please contact our team for more information.
WIRELESS BROADBAND WITH LANDLINE
YOU CHOOSE OFFER OFFER SUMMARY – 15 NOVEMBER 2023.
Service Overview
Service description
Wireless broadband connects your home through a 4G wireless connection. We
offer four plans for wireless broadband – 120GB, 300GB Urban, 300GB Rural and
1000GB.
The Wireless broadband plan we offer is a wireless broadband connection and a
landline.
The landline connects you to the public phone network so you can make local,
national, international and mobile calls. You will have a variety of calling
rates with toll-free calling areas to choose from. For more details click
here.
Availability
Wireless broadband is only available in rural and urban areas where
applicable 4G coverage and capacity are available. You can check your
availability of our services when signing up via mercury.co.nz/broadband or by
calling our wonderful team on 0800 789 505.
Service charges
| Prices are current as at 15 November 2023 and are subject to change. To find out more about our current pricing give our team a call on 0800 789 505.
Broadband charges
Monthly **data Charge – with**
allowance energy on a 2 year
**bundle offer***
120GB Capped $79 per month**
300GB Urban† $84 per month**
300GB Rural† $149 per month** 1000GB†
(Specific availability $89 per month**
restrictions apply)
---|---
- The per month prices are shown after Mercury’s $15 Broadband Bundle Discount has been applied. This applies as long as you keep an energy service with us.
**At the end of the fixed term, the service charge is subject to change on 30 days’ notice.
† Allocated data at max speed, then speeds reduce to a max of 5Mbps.
Mercury may pro-rate charges when you join (depending on the date you join), move, cancel, or if you switch between plans. See our offer terms and phone and internetterms and conditions for more detail.
The You Choose offer is only available to new residential customers who join Mercury for electricity and broadband services at the same address on a 2 year fixed term.
The joining bonuses that can be chosen from as part of this offer are determined by the broadband plan chosen at the time of sign up. It is possible to upgrade to a different range of products by making an upfront top-up payment.
| Tier One Joining Bonus |
|---|
Samsung 43” Smart TV (model UA43CU8500SXNZ)
Samsung 280L White Fridge/Freezer (model RB27N4020WW/SA) Samsung 8kg Washing Machine (model WW80T4040CE/SA) Samsung Jet 90 Pet Stick Vac (model VS20R9042T2/SA)
Samsung Premium Soundbar with Dolby Atmos (model HW-Q700C/XY)
Samsung Galaxy A54 5G Mobile Handset (model SM-A546EZKCXNZ)
Tier Two Joining Bonus ($400 upfront top-up payment)
Samsung 55” Smart TV (model UA55CU8500SXNZ) + Samsung 2.1 Channel 200W
Soundbar with Wireless Subwoofer (model HW-C450/XY)
Samsung 8.5kg AddWash Washing Machine (model WW85T554DAW/SA) Samsung 427L Fridge/Freezer (model RL40B4SBAB1/SA)
Samsung Dishwasher (model DW60M6055FS/SA) Samsung Bespoke Jet Vac (model VS20A95993B/SA) Samsung M8 Smart Monitor (model LS32CM801UEXXY)
Samsung Galaxy S21 FE Mobile Handset (model SM-G990EZAIXNZ)
Tier Three Joining Bonus ($700 upfront top-up payment)
Samsung 65” Smart TV (model UA65CU8500SXNZ) + Samsung 2.1 Channel 200W
Soundbar with Wireless Subwoofer (model HW-C450/XY)
Samsung 655L side by side Fridge/Freezer (model RS62R5011M9/SA) Samsung 488L French Door Fridge/Freezer (model RF48A4010M9/SA) Samsung 8.5kg/6kg Washer Dryer Combo (model WD85T554DBW/SA) Samsung 12kg Washing Machine (model WW12BB944DGH/SA) Samsung 8kg Heat Pump Dryer (model DV80T5420AW/SA)
Samsung Galaxy S22+ Mobile Handset (model SM-S906EZKDXNZ)
Please note that due to global supply issues items are subject to availability and there may be delivery delays with Samsung products. The joining bonus will be ordered 5 working days from the date of your confirmation letter or email, or when the broadband and electricity services have both been connected with Mercury, whichever is later. We’ll provide details on when to expect delivery.
Note: Customer may upgrade to fibre during the Term if available. For more information click here .
Routers
Smart Modem 2
$0 † †
Wireless broadband services will require a wireless broadband router supplied by Mercury.
† † A $14.95 postage and handling charge applies.
Additional data charges
Additional data packs are only available for capped wireless broadband
plans and charged at $10 for 10GB. Data packs are either automatically or
manually applied. A one off 10GB data pack is automatically applied when the
full monthly data allowance on your capped wireless broadband plan has been
consumed (if no manual data packs have been added already, otherwise it will
activate after the manually added data pack has been consumed). There is only
one automatically applied data pack available per month. There are 4 manual
data packs available for purchase per month for the capped wireless broadband
plans. Data packs are available for use for 30 days from purchase.
We’ll send you an email and/or text once you reach 80% of your monthly data
allowance, and again once you reach 100%.
Set up charges
You’ll get a free standard connection. A postage and handling charge for your
router will apply.
Other charges
This wireless broadband plan comes with a landline. Your local calls are
free.
Any calls made to national, international, mobile and 0900 numbers will be
charged at their standard rate. We do have additional calling packages
available for national, mobile and some international destinations.
Additional charges may apply for items such as non-standard installations,
additional in-home technician work performed at time of connection etc.
For more details please see our Phone and Internet Terms and Conditions click
here.
For your You Choose bundle, electricity (and gas, if applicable) charges will
apply for your energy services.
Broadband Performance
Performance
Actual speeds you experience are affected by many factors including the
device you are using and its capabilities, the number of devices connected,
your operating system and web-browser, and if you’re connecting wirelessly to
your router. For more information on factors that may influence your speed
click here.
As your plan uses a wireless connection, then factors such as the distance you
are from a cell tower, the network capability and the overall use of that cell
tower by other consumers can impact the speed experienced. For wireless
broadband, you must use the router supplied by Mercury. This router is capable
of providing the estimated peak time average speeds, subject to the other
factors described above.
See Measuring Broadband NZ for independent information on broadband
performance across different providers, plans and technologies. To view the
latest reports click here.
Access type
Your access type will be wireless broadband.
For more information about the different access types and speeds click here.
Other Information
Minimum contract period
There is a 2 year Term for this Mercury electricity and broadband bundle
offer. For more details click here.
Early termination fee If you terminate or switch either electricity or broadband providers within the Term you’ll need to pay an Early Termination Fee (this will be added to your next account). This Early Termination Fee varies depending on which joining bonus you receive as part of that offer, and will reduce by a set amount each month over the Term of your agreement as set out below. An Early Termination Fee is only payable once during the Term.
| Tier One
(Free joining bonus)
| Tier Two
(with $400 top up payment)
| Tier Three
(with $700 top up payment)
Samsung 43” Smart TV
– Month 1 exit fee $960 reducing by $40 per month
| Samsung 55” Smart TV with Samsung soundbar – Month 1 exit fee $960 reducing by
$40 per month
| Samsung 65” Smart TV with Samsung soundbar – Month 1 exit fee $960 reducing by
$40 per month
Samsung 280L Fridge/ Freezer – Month 1 exit fee
$960 reducing by $40 per
month
| Samsung 427L Fridge/ Freezer – Month 1 exit fee
$960 reducing by $40 per
month
| Samsung 655L side by side Fridge/Freezer – Month 1 exit fee $960 reducing by
$40 per month
Samsung 8kg Washing Machine – Month 1 exit fee
$960 reducing by $40 per
month
| Samsung 8.5kg AddWash Washing Machine – Month 1 exit fee $960 reducing by
$40 per month
| Samsung 488L French Door Fridge/Freezer – Month 1
exit fee $960 reducing by
$40 per month
Samsung Jet 90 Pet Stick Vac – Month 1 exit fee $960 reducing by $40 per
month| Samsung Dishwasher – Month 1 exit fee $720 reducing by $30 per month|
Samsung 8.5/6kg Washer Dryer Combo – Month 1 exit fee $960 reducing by $40 per
month
Samsung Premium Soundbar with Dolby Atmos – Month 1 exit fee $960 reducing by
$40 per month| Samsung Bespoke Jet Vac
– Month 1 exit fee $960 reducing by $40 per month
| Samsung 12kg Washing Machine – Month 1 exit fee
$960 reducing by $40 per
month
Samsung Galaxy A54 5G Mobile Handset – Month 1
exit fee $840 reducing by $35
per month
| Samsung M8 Smart Monitor
– Month 1 exit fee $840 reducing by $35 per month
| Samsung 8kg Heat Pump Dryer – Month 1 exit fee
$960 reducing by $40 per
month
| Samsung Galaxy S21 FE Mobile Handset – Month 1 exit fee $840 reducing by
$35 per month
| Samsung Galaxy S22+ Mobile Handset – Month 1 exit fee $840 reducing by
$35 per month
For more details click here .
Notice period (Termination)
After the end of the fixed term, you can cancel your broadband plan at any
time by giving us at least 5 working days’ notice. You’ll be responsible for
any charges until your disconnection date. For information on our terms and
conditions click here.
Other requirements
Please note: The You Choose offer is not available in conjunction with any other offer. For more details click here.
Traffic management
We reserve the right to manage traffic at peak times (for example, by limiting
the speed at which you can download or upload content), to ensure all
customers get the best possible experience even at busy times. Overall, this
should have a positive benefit for our customers. If we make any changes to
this policy which will have a material impact on you we will let you know.
Speed restrictions
If you have chosen a wireless broadband plan that is not a capped plan and
your full monthly data allowance has been consumed, the maximum speeds for
your wireless broadband plan will be reduced to 5Mbps until your monthly plan
renewal date. Where your maximum speeds have been reduced, you will still be
able to use your wireless broadband but you may experience some degradations
(such as lower video resolution) when watching video, streaming or loading
images. Your speeds may be less than 5Mbps during the period that your maximum
speeds are reduced because of other factors that affect wireless broadband
speeds.
Service restrictions
We have a service restriction policy in place which may influence your
broadband performance. See clause 5.5 of the phone and internet terms and
conditions for more details.
Fair use policy
No fair use policy applies.
Effects on other services
Your wireless broadband service requires mains electricity to operate. If
electricity is not available (e.g. during a local electricity outage) then
your wireless broadband, and any services which run over it, may stop working
unless you have battery backup in your home.
This means services such as landlines, medical alarms, and security alarms may
stop working. It is your responsibility to check with the provider of existing
services to make sure they will operate under such circumstances. This may
also mean you’re unable to contact 111 in an emergency. We recommend having a
charged mobile or alternative arrangement in place.
Complaints
At Mercury, we value customer feedback and take care to address complaints.
Information about our process for customer complaints is available here.
Disputes
Mercury is a member of the Telecommunications Disputes Resolution (TDR)
scheme, a free independent service to help customers resolve broadband
disputes. For more information about TDR, see their website tdr.org.nz.
All prices quoted are inclusive of GST.
All broadband prices and fees quoted on this page are inclusive of GST (if
any).
This is an offer summary only. You can find the terms and conditions for this
offer here and our phone and internet terms and conditions here.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>