Dell WD19DCS Docking Station Dual Cable User Guide

Dell WD19DCS Docking Station Dual Cable User Guide

ℹ NOTE: A NOTE indicates important information that helps you make better use of your product.
⚠ CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
⚠ WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

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1 Introduction

The Dell Performance Docking Station WD19DCS is a device that links all your electronic devices to your system using a dual USB Type-C cable interface. Connecting the system to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large- screen displays) without having to plug each one into the system.

⚠ CAUTION: Update your system’s BIOS, graphic drivers and the Dell Performance Docking Station WD19DCS drivers to the latest versions available at www.dell.com/support BEFORE using the docking station. Older BIOS versions and drivers could result your system not recognizing the docking station or not functioning optimally.
Always check if any recommended firmware is available for your docking station at www.dell.com/support.

2 What’s in the box

Your docking station ships with the components shown below:

1. Docking station
2. Power adapter and power cord
3. Documentation (Quick Start Guide and Safety, Environmental, and Regulatory Information)

ℹ NOTE: Contact Dell support if any of the listed items are missing from your box.

3 Hardware requirements

Before using the docking station, ensure that your system has a DisplayPort over dual USB Type-C designed to support the docking station.
ℹ NOTE: Dell Docking stations are supported with select Dell systems. See the Dell Commercial Docking Compatibility Guide for the list of supported systems and recommended docking.

4 Identifying Parts and Features

1. Sleep/Wake up/Power button
   ℹ NOTE: The dock button is designed to replicate your system’s power button. If you connect the Dell Performance Docking Station WD19DCS to supported Dell systems, the dock button works like your system’s power button and you can use it to power on/sleep/force shutdown the system.
   ℹ NOTE: The dock button is not functional when connected to unsupported Dell systems or non-Dell systems.

1. Service tag label

5 Important Information

Dell Docking Station drivers (Realtek USB GBE Ethernet Controller Driver) are required to be installed before using the docking station for full functionality. Dell recommends updating the system BIOS and graphics driver to the latest version before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your system or not functioning optimally.

Dell highly recommends the following applications to automate the installation of BIOS, firmware, driver, and critical updates specific to your system and docking station:
● Dell | Update – for Dell XPS systems only.
● Dell Command | Update – for Dell Latitude, Dell Precision, or XPS systems.
These applications are available for download on the Drivers & Downloads page for your product at www.dell.com/support

Updating the Dell Docking Station WD19DCS driver set

To fully support the new generation Dell Docking Station WD19DCS, it is highly recommended to install the following BIOS/ Drivers on a 64–bit Windows operating system:

1. Go to www.dell.com/support and click Detect Product to Auto defect your product, or enter your system’s Service Tag in the Enter a Service Tag or Express Service Code field, or click View Products to browse to your system model.

2. Flash the latest BIOS available for the system. This is available for download at dell.com/support under the “BIOS” section.
   Restart the system before the next step.

3. Install the latest Intel HD/NVIDIA/AMD Graphics drivers available for the system. This is available for download at www.dell.com/support/drivers. Restart the system before the next step.

4. Install the Realtek USB GBE Ethernet Controller Driver for Dell Dock WD19DCS available for your system. This is available for download at dell.com/support under the “Docks/Stand” section.

6 Quick Setup of Hardware

Steps

1. Update your system’s BIOS, graphics and drivers from www.dell.com/support/drivers.

2. Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Performance Docking Station WD19DCS .

3. Connect the USB Type-C connector to the system. Update the Dell Performance Docking Station WD19DCS firmware from www.dell.com/support/drivers.ℹ NOTE: On supported systems use a single USB Type-C cable to connect the docking station. The other USB Type-C cable of the docking station can only be used as a power deliverable cable for smartphone or tablet up to 15 W.
   ℹ NOTE: When both dock cables are connected to a non-Precision system that does not support dual-C dock, only one of the dock cables functions. The LED on that working dock cable lights up, indicating that power, video, and data connections have been established for that specific cable.

4. Connect multiple displays to the docking station, as needed.

7 Setup of External Monitors

Topics:

• Updating the graphics drivers for your computer
• Configuring your Monitors
• Display bandwidth
• Display Resolution Table

Updating the graphics drivers for your computer

The Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance, it is recommended that Dell graphics drivers applicable for your computer be installed from dell.com/support under the “Video” section

ℹ NOTE:

1. For nVidia Discrete Graphics solutions on the supported Dell systems:
   a. First, install the Intel Media Adapter Graphics Driver applicable to your computer.
   b. Second, install the nVidia Discrete Graphics Driver applicable to your computer.

2. For AMD Discrete Graphics solutions on the supported Dell systems:
   a. First, install the Intel Media Adapter Graphics driver applicable to your computer.
   b. Second, install the AMD Discrete Graphics driver applicable to your computer.

Configuring your Monitors

If connecting two displays, follow these steps:
Steps

1. Click the Start button, and then select Settings.
2. Click System and select Display.
3. Under the Multiply displays section, modify the display configuration as needed.

Display bandwidth

External monitors require a certain amount of bandwidth to work properly. Monitors with higher resolution require more bandwidth.

• DisplayPort High Bit Rate 2 (HBR2) is 5.4 Gbps maximum link rate per lane. With DP overhead, the effective data rate is 4.3 Gbps per lane.
• DisplayPort High Bit Rate 3 (HBR3) is 8.1 Gbps maximum link rate per lane. With DP overhead, the effective data rate is 6.5 Gbps per lane.

Display Resolution Table

Only for Recommended Systems from Dell Commercial Docking Compatibility Guide. The following table only addresses the dual-cable connection and does not support systems that use single Type-C cable.

ℹ NOTE: HDMI2.0 and MFDP (Multi-Function DisplayPort) Type-C ports on the back of all docks in the WD19S family are toggled. HDMI2.0 and MFDP Type-C cannot support dual monitors simultaneously. Only one of these ports can be used as a display device at a time.
ℹ NOTE: If higher resolution monitors are used, the Graphics driver makes a judgment based on monitor specifications and display configurations. Some resolutions may not be supported and so will be removed from the Windows Display Control Panel.
ℹ NOTE: Configuration that is supported with AMD and Nvidia in special- graphics mode. This mode is listed in the BIOS for the Dell Precision mobile workstations 7530/7730 will require enabling special-graphics mode when Switchable is enabled.
Precision 7530 and Precision 7730 with AMD Graphics can only support dual 4K@60 Hz non-HDR monitors when, both monitors are plugged to the two DP ports (not HDMI).
Precision 7540 and Precision 7740 with AMD Graphics can support up to six displays dependent on GPU capability. With Nvidia Graphics, it can support up to four displays.
ℹ NOTE: Linux operating system is unable to physically turn-off built-in display, the external display numbers will be one less than the display numbers listed in above tables.

If the Display Port Data Rate is HBR2, then, the maximum resolution that Linux supports is 8192 x 8192 (counted with built-in display plus external display).

8 Removing the USB Type-C cable module

Prerequisites
The Dell Performance Docking Station WD19DCS is shipped with the USB Type-C cable attached. To remove/change the cable module, follow these steps:

Steps

1. Turn over the docking station.
2. Remove the two M2.5 x 5 screws [1], and turn over the docking station [2].
3. Gently pull the cable module away from the docking station.
4. Lift and remove the USB Type-C cable module from its connector inside the docking station.

9 Technical specifications

Topics:

• LED Status Indicators
• Docking specifications
• Input/Output (I/O) Connectors
• Dell Express Charge and Express Charge Boost overview

LED Status Indicators

Power Adapter LED

Docking Status Indicator

Docking specifications

Input/Output (I/O) Connectors

The Dell Performance Docking Station WD19DCS has the following I/O connectors:

Dell Express Charge and Express Charge Boost overview

• Dell Express Charge enables an empty battery to charge to 80% in about one hour when the system is turned off and to 100% in approximately two hours.
• Dell Express Charge Boost enables an empty battery to charge to 35% in 15 minutes.
• Metrics are created for system off given charge time with the system on has varied results.
• Customers must enable Express Charge mode in the BIOS or through Dell Power Manager to take advantage of these features.
• Check your Dell Latitude, XPS or Precision system for the battery size using the table to determine compatibility.

10 Dell docking station firmware update

Standalone Dock Firmware Update utility

ℹ NOTE: Information that is provided is for Windows users running the executable tool. For other operating systems or further detailed instructions see the WD19 admin guide available on www.dell.com/support.

Download the DCS driver and firmware update from www.dell.com/support. Connect the dock to the system and start the tool in administrative mode.

1. Wait for all the information to be entered in the various Graphical User Interface (GUI) panes.
2. Update and Exit buttons are displayed in the bottom-right corner. Click the Update button.
3. Wait for all the component firmware update to complete. A progress bar is displayed in the bottom.
4. The update status is displayed above the payload information.

For IT professionals and engineers, to get more information about the following technical topics, see the Dell Docking Station DCS Administrator’s Guide:

• Step-by-step stand-alone DFU (Dock Firmware Update) and driver update utilities.
• Using DCU (Dell Command | Update) for driver download.
• Dock asset management locally and remotely through DCM (Dell Command | Monitor) and SCCM (System Center Configuration Manager)

11 Frequently asked questions

1. The fan is not working after connecting with the system.
   ● The fan is triggered by temperature. The dock fan will not rotate until the dock is hot enough to trigger a thermal threshold.
   ● Vice versa, if your dock is not cool enough, the fan will not stop even when you disconnect the dock from the system.

2. The dock does not work after high-speed fan noise.
   ● When you hear a loud fan noise, it is warning you that the dock is in some kind of a hot condition. For example, the vent in the dock may be blocked or the dock is working in a high working-temperature environment (> 35C), etc,.
   Please eliminate these abnormal conditions from the dock. If you do not eliminate the abnormal condition, in a worst-case situation, the dock will shut down through the over-temperature protection mechanism. Once this happens, please un-plug the Type-C cable from the system and remove the dock’s power. Then wait 15 seconds and plug in the dock power to recover the dock back online.

3. I hear a fan noise when I plug in the dock’s AC adapter.
   ● This is a normal condition. First time plugging in of the dock’s AC adapter will trigger the fan to rotate, but it will subsequently turn off very soon.

4. I hear a loud fan noise. What’s wrong?
   ● The dock fan is designed with five different rotate speeds. Normally, the dock will work on low fan speed. If you put the dock in a heavy loading, or in a high working-temperature environment, the dock fan may have a chance to work at a high speed. But, this is normal and the fan will work at a low/high speed depending on the work loading.

5. What is the charging station feature?
   ● The Dell Performance Docking Station WD19DCS can charge your mobile or power bank even without being connected to the system. Just make sure your dock is connected to external power. The dock fan will rotate automatically if the dock gets too warm. This is normal working condition.

6. Why does it take a long time for the system to recognize all the peripheral devices which are attached to the docking station?
   ● Security is always Dell’s highest priority. We ship our systems with “Security level – User Authorization” setting by default. This allows our customers to review the Thunderbolt security conditions of their systems so they can make selections accordingly. However, this also means the Thunderbolt dock and the devices attached to it will need to pass Thunderbolt driver security permission checking to get it connected and initialized. This normally means some extra time is needed before these devices can be accessed by users.

7. Why does the hardware installation window show up when I plug in a USB device to the docking stations ports?
   ● When a new device is plugged in, the USB hub driver notifies the Plug and Play (PnP) manager that a new device was detected. The PnP manager queries the hub driver for all of the device’s hardware IDs and then notifies the Windows OS that a new device needs to be installed. In this scenario, the user will see a hardware installation window.
   https://msdn.microsoft.com/en-us/windows/hardware/drivers/install/step-1–the- new-device-is-identified
   https://msdn.microsoft.com/en-us/windows/hardware/drivers/install /identifiers-for-usb-devices

8. Why do the peripheral devices, which are connected to the dock station, become unresponsive after recovering from a power loss?
   ● Our Dell dock is designed to operate on AC power only and it does not support system power source back (powered by system Type-C port). A power loss event will make all devices on the dock fail to work. Even when you restore the AC power, the dock may still not function properly because the dock still needs to negotiate proper power contract with the system’s Type-C port and establish a system EC-to-dock-EC connection.

12 Troubleshooting the Dell Performance Docking Station WD19DCS

Topics:
• Symptoms and solutions

Symptoms and solutions

13 Getting help

Contacting Dell

Prerequisites
ℹ NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

About this task
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Steps

1. Go to Dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4. Select the appropriate service or support link based on your need.

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