V I V O MOUNT-E-DN55 Motorized Drop Down Ceiling TV Mount Instruction Manual

V I V O MOUNT-E-DN55 Motorized Drop Down Ceiling TV Mount

Specifications

• Product Name: Motorized Drop Down TV Mount with Remote Control
• SKU: MOUNT-E-DN55
• Weight Capacity: 99 lbs (45 kg)

Product Usage Instructions

Step 1: Power Connection

1. Plug the Control Unit (F) and AC Adapter (G) into the Lift Column (A).
2. Connect the Power Cable (J) to the AC Adapter (G) and then plug it into an outlet.

Note: Ensure that the Lift Column (A) is not connected to the TV at this stage.

Step 2: Pairing the Remote

• Follow the steps on page 10 of the manual to pair the RF Remote  (H) with the Control Unit (F).
• Once paired, press the down arrow on the RF Remote (H) and extend the Lift Column (A) until the last hole set has passed the  Wall Mounting Plate (A1).
• Make sure there are no obstructions while extending the Lift Column (A).

Step 3: Installing Extension Brackets

1. Attach the Extension Brackets (D) to the Lift Column (A) using the M6x6mm Screws (S-C) and the 4mm Allen Wrench (T-B).
2. The location of the Extension Brackets (D) will depend on the  TV size and VESA hole location.

Step 4: Installing Cover Mount

Install the Cover Mount (E) onto the Extension Brackets (D) using the M6x10mm Screws (S-D) and the 4mm Allen Wrench (T-B).

Step 5: Attaching VESA Plate

1. Attach the VESA Plate (B) to the Lift Column (A) using the  M8x15mm Screws (S-E), M8 Washer (S-F), M8 Nut (S-G), 13mm Wrench (T-A), and a Phillips screwdriver.
2. Make sure the arrow on the VESA Plate (B) is facing towards the motor.
3. Note: The nuts and washers must be installed on the front of the VESA plate to prevent the column from binding.

Step 6: Retracting the Mount

To retract the mount, press the up arrow or the OK button on the RF Remote (H).

Step 7: Mount Installation

Wood Installation:

1. Hold the Ceiling Plate (I) up to the desired mounting location, ensuring that one of the long edges is making contact with the back support wall.
2. Secure the Ceiling Plate (I) using the ST5.5x16mm Screws (W-A) and a drill.

Concrete/Brick Installation:

1. Hold the Ceiling Plate (I) up to the desired mounting location, ensuring that one of the long edges is making contact with the back support wall.
2. Mark the hole locations using a pencil or marker.
3. Drill 1.8″ (45mm) deep holes using a 5/16″ (8mm) drill bit.
4. Insert the Concrete Anchors (W-C) and install the Ceiling Plate (I) using the ST5.5x38mm Screws (W-B) and a Phillips screwdriver.

FAQ:

• Q: What is the weight capacity of the Motorized Drop Down TV Mount?
  A: The weight capacity of the mount is 99 lbs (45 kg).

• Q: How do I pair the RF Remote with the Control Unit?
  A: Please refer to page 10 of the instruction manual for detailed instructions on pairing the RF Remote with the Control Unit.

• Q: Can I install the mount on concrete or brick walls?
  A: Yes, you can install the mount on concrete or brick walls. Please follow the concrete/brick installation steps provided in the instruction manual.

• Q: Are all the included hardware necessary for installation?
  A: No, some of the included hardware may not be used depending on your specific installation requirements.

SKU: MOUNT-E-DN55
Scan the QR code with your mobile device or follow the link for helpful videos and specifications related to this product. Instruction Manual https://vivo- us.com/products/mount-e-dn55
GET IN TOUCH Monday-Friday from 7:00 am-7:00 pm CST
help@vivo-us.com
www.vivo-us.com
309-278-5303
Chat live with an agent!

WARNING!
If you do not understand these directions, or if you have any doubts about the safety of the installation, please call a qualified technician. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual. Do not exceed weight capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect assembly or inappropriate use.

TOOLS NEEDED

• Phillips Screwdriver
• Drill
• Pencil

WARNING : CHOKING HAZARD
SMALL PARTS – NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS REQUIRED.

PACKAGE CONTENTS

TOOLS NEEDED
NOTE : SOME HARDWARE INCLUDED MAY NOT BE USED
DO NOT EXCEED WEIGHT CAPACITY.
Failure to do so may result in serious injury

ASSEMBLY STEPS

• STEP 1

  • Plug the Control Unit (F) and AC Adapter (G) into the Lift Column (A). Plug Power Cable (J) into AC Adapter (G) and then connect to an outlet.

• STEP 2

  • Perform the PAIRING THE REMOTE steps on page 10 to pair RF Remote (H). Once RF Remote (H) is paired, press the down arrow and extend Lift Column (A) until the last hole set has passed Wall Mounting Plate (A1) as shown. Ensure there are no obstructions while extending Lift Column (A).

• STEP 3

  • Install Extension Brackets (D) to Lift Column (A) using M6x6mm Screws (S-C) and 4mm Allen Wrench (T-B). The location will be dependent on the TV size and VESA hole location.

• STEP 4

  • Install Cover Mount (E) onto Extension Brackets (D) using M6x10mm Screws (S-D) and 4mm Allen Wrench (T-B).

• STEP 5

  • Attach VESA Plate (B) to Lift Column (A) using M8x15mm Screws (S-E), M8 Washer (S-F), M8 Nut (S-G), 13mm Wrench (T-A), and a Phillips screwdriver. Make sure the arrow on the VESA Plate (B) is facing towards the motor.

• STEP 6

  • Retract the mount by pressing the up arrow or the “OK” button on RF Remote (H).

• STEP 7

  • Wood Installation:
    Hold the Ceiling Plate (I) up to the desired mounting location making sure one of the long edges is making contact with the back support wall. Secure Ceiling Plate (I) using ST5.5x16mm Screws (W-A) and a drill.

  • Concrete/Brick Installation:
    Hold the Ceiling Plate (I) up to the desired mounting location making sure one of the long edges is making contact with the back support wall. Mark hole locations using a pencil or marker. Drill 1.8” (45mm) deep holes using a 5/16” (8mm) drill bit. Insert Concrete Anchors (W-C) and install Ceiling Plate (I) using ST5.5x38mm Screws (W-B) and a Phillips screwdriver.

• STEP 8

  • Align the holes from Lift Column (A) and Ceiling Plate (I). Insert Clevis Pin (S-A) through the motor and Ceiling Plate (I). Insert Cotter Pin (S-B) into Clevis Pin (S-A) to secure.

• STEP 9

  • Ensure that the Wall Mounting Plate (A1) is not blocked by the VESA Plate (B). If hidden, press the down arrow on RF Remote (H) to lower the mount to provide better access
  • Wood Installation:
    Secure Lift Column (A) by installing ST5.5x16mm Screws (W-A) into Wall Mounting Plate (A1) using a drill.

• STEP 10

  • Concrete/Brick Installation:
    Mark Wall Mounting Plate (A1) hole locations using a pencil or marker. Remove Lift Column (A) from Ceiling Plate (I) or hold away from the wall. Drill 1.8”/45mm deep holes using a 5/16”/8mm drill bit. Insert Concrete Anchors (W-C) and install Lift Column (A) using ST5.5x38mm Screws (W-B) and a Phillips screwdriver.

• STEP 11

  • Attach VESA Brackets (C) to the back of the TV using Screws (M-A thru M-D), M8 Washers (M), and Spacers (M-F, M-G). Partially loosen the safety screw using a Phillips screwdriver.

• STEP 12

  • Hang VESA Brackets (C) over VESA Plate (B) and tighten safety screws using a Phillips screwdriver.

• STEP 13

  • Mount is now ready for use. Refer to remote instructions on the next page for further information on use, troubleshooting, and more

RF Remote Manual

PAIRING THE REMOTE:

• Step 1: Double press the button on Control Unit (F). The status light on the control unit will turn on indicating you have entered programming mode.
• Step 2: Press and hold the buttons simultaneously on the remote until the status light stops flashing. When the status light is turned off, that indicates a successful pairing.

RF REMOTE Button Functions
``

CONTROL UNIT Button Functions

TROUBLESHOOTING

The Mount Does Not Respond to Remote Control

Solutions – TV Mount

1. Disconnected Cord: A cord may be loose or no longer connected. Check all power connections and proceed.
2. Incorrect Operation: Please refer to “RF Remote” for proper functions of the remote.

Solutions – Remote Control

1. Operating Distance: The remote may be too far away from the mount and out of proper range. Move closer to the mount so that you are within the 30 ft (10m) range of remote.
2. Low Batteries: Batteries may be low or dead. Replace batteries and attempt use them again.
3. Program Coding Error: The remote may not have been properly coded. Please follow the “Pairing the Remote” steps again.
4. Faulty Remote or Control Box: If the mount is still unresponsive, the remote or control unit may be faulty. Please contact our Product Support Team at 309-278-5303 or
   help@vivo-us.com.

Love your new VIVO setup and want to share? Tag us in your photo! @vivo_us
Open Monday – Friday 7:00am – 7:00pm CST, our dedicated support team can offer immediate assistance with rapid response times. If any parts are received damaged or defective, please contact us. We are happy to replace parts to ensure you have a fully functioning product

www.vivo-us.com
AVG. RESOLUTION TIME (within office hrs): < 15 M
Chat live with an agent!
309-278-5303 AVG. RESOLUTION TIME (within office hrs): 5M 4S
help@vivo-us.com

AVG. RESPONSE TIME (within office hrs): 1HR 8M

• 23% within < 15m
• 38% within < 30m
• 61% within < 1hr
• 83% within < 2hr
• 92% within < 3hr

FOR MORE VIVO PRODUCTS, CHECK OUT OUR WEBSITE AT: www.vivo-us.com

References

• Register a .US.COM domain today!
• VIVO - Desks, Monitor Mounting, and More Home & Office Solutions – VIVO - desk solutions, screen mounting, and more
• Motorized Drop Down TV Mount with Remote Control – VIVO - desk solutions, screen mounting, and more

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>