V I V O DESK-V102E Black Electric Single Motor Desk Frame Instruction Manual

: October 30, 2023
: V I V O

Table of Contents

DESK-V102E Black Electric Single Motor Desk Frame
PRE-ASSEMBLY | BEFORE YOU BEGIN
PACKAGE CONTENTS
ASSEMBLY STEPS
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

DESK-V102E Black Electric Single Motor Desk Frame
Instruction Manual V I V O logo Black Electric Single Motor Desk Frame
SKU: DESK-V102E
Instruction Manual

DESK-V102E Black Electric Single Motor Desk Frame

ASSEMBLY VIDEO AVAILABLE:
Follow along step-by-step with our video walk through by scanning the QR code with your mobile device or by following the product link: vivo- us.com/products/desk-v102e
[email protected]
309-278-5303
www.vivo-us.com

Contact Us First!
DO NOT RETURN ITEM
Our friendly product support team is here to help!
PERSONABLE CUSTOMER SUPPORT
7AM – 7PM
Monday-Friday

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Our customer-minded support team is here for YOU, Monday-Friday 7am-7pm CST.
We offer immediate assistance with rapid response times from customer service agents and product techncians to help you every step of the way!
Missing a Part?
If any parts are received damaged / defective OR you are missing a part, please reach out to us within 30 days of product delivery to have it replaced at no cost.
We are happy to replace parts to ensure you have a fully functioning product

PRE-ASSEMBLY | BEFORE YOU BEGIN

If you do not understand these directions, or if you have any doubts about the safety of the installation, please call a qualified technician. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is !
not explicitly specified in this manual. Do not exceed weight capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect assembly or inappropriate use.
WARNING: CHOKING HAZARD
SMALL PARTS – NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS REQUIRED.
TIPOVER WARNING
SERIOUS OR FATAL CRUSHING INJURIES CAN OCCUR FROM TIPOVER. TO HELP PREVENT TIPOVER:

NEVER ALLOW CHILDREN TO CLIMB, STAND, HANG, OR PLAY ON ANY PART OF TV OR TV CART.
USE TIPOVER RESTRAINT OR ANCHOR STAND TO WALL USE OF TIPOVER RESTRAINTS MAY ONLY REDUCE, BUT NOT ELIMINATE RISK OF TIPOVER.

WEIGHT CAPACITY
DO NOT EXCEED WEIGHT CAPACITY. Failure to do so may result in serious injury.

Product Warranty
For the most up to date details on your product’s warranty, please visit the product’s listing on our website or reach out to customer support. vivo- us.com/products/desk-v102e
Returns | Product Didn’t Work Out?
We offer a hassle-free 30 day return on all products. Contact customer support at 309-278-5303 or [email protected]. Please note: For items ordered in error or no longer needed, the return shipping charges will be at the buyer’s expense.
TOOLS NEEDED:

PACKAGE CONTENTS

Please consult the parts list below and ensure you have everything you need to assemble your product. If parts are missing or damaged, please contact us. NOTE: SOME HARDWARE INCLUDED MAY NOT BE USED

ASSEMBLY STEPS

STEP 1: Attaching the Crossbar
Loosen set screw on Crossbar (A) to adjust length and re-tighten. Attach Crossbar (A) to Motorized Leg (B) with M6x50mm Screws (S-E) and M6x25mm Screws (S-C), as shown below. V I V O DESK-V102E Black Electric Single Motor Desk
Frame - ASSEMBLY STEPS 1 STEP 2: Attaching Side Brackets
Attach Side Brackets (D) to Motorized Leg (B) and Leg (C) using M5x14mm Screws (S-B) using 4mm Allen Wrench (T-A).

V I V O DESK-V102E Black Electric Single Motor Desk Frame - ASSEMBLY STEPS
2

STEP 3: Apply Anti-Vibration Pads
Apply Anti-Vibration Pads (S-H) to top of Side Brackets (D), as shown below. V I V O DESK-V102E Black Electric Single Motor Desk Frame - ASSEMBLY
STEPS 3

STEP 4: Installing Desk Feet
Flip desk frame over and attach Foot (F) to bottom of Motorized Leg (B) and Leg (C) using M6x16mm Screws (S-D) and 4mm Allen Wrench (T-A).
V I V O DESK-V102E Black Electric Single Motor Desk Frame - ASSEMBLY STEPS
4 STEP 5: Adjusting Frame Width to Desktop
Place intended desktop (not provided) upside down onto of a soft surface and then place desk frame assembly upside down on desktop. Adjust frame width to size of desktop, ensuring the that frace is centeredon the desktop.
V I V O DESK-V102E Black Electric Single Motor Desk Frame - ASSEMBLY STEPS
5 STEP 6: Installing the Sync Rod
Loosen the knobs on the Sync Rod (E) and extend the hex shaft. Insert hex shaft into the Leg (C), making sure the metal retaining ring makes contact with the Leg. While holding the hex shaft with one hand, extend sync rod onto the spline shaft of Motorized Leg (B). Retighten knob. Tighten set screw on Crossbar (A) to secure frame width. V I V O DESK-V102E Black Electric Single
Motor Desk Frame - ASSEMBLY STEPS 6 STEP 7: Installing the AC Adapter
Attach Hooks (J) to Shelf (I) using M4x4mm Screws (S-A) with a Phillips screwdriver. Hang Cable Management Tray (I) onto the Crossbar (A) and tighten knobs to secure. Place Power Adapter (G) into Cable Management Tray. V I V O
DESK-V102E Black Electric Single Motor Desk Frame - ASSEMBLY STEPS
7 STEP 8: Connect Frame to Desktop
Use ST4.2×16 Screw (S-G) to secure desk frame to desktop with a drill.
Note: If using a VIVO desktop, please refer to desktop manual before proceeding.
V I V O DESK-V102E Black Electric Single Motor Desk Frame - ASSEMBLY STEPS
8 STEP 9: Connecting the Controller
Connect cords from Controller (H) to cord from Motorized Leg (B) and Power Adapter (G). Connect Power Cable (K) to Power Adapter (G).
STEP 10: Attaching the Controller
Connect Controller (H) to desktop using ST3.5×13 Screws (S-F) and a drill. Add Cable Clips (L) to desktop and secure with ST3.5×13 Screws (S-F) and a drill.
V I V O DESK-V102E Black Electric Single Motor Desk Frame - ASSEMBLY STEPS
10 STEP 11: Level Desk
Turn desk frame over and adjust using the leveling knobs under the desk feet, if needed.
Perform Reset Process outlined on page 13 before using desk for first time.
CAUTION: At least two people are required when turning over the desk, or serious bodily injuries might occur
V I V O DESK-V102E Black Electric Single Motor Desk Frame - ASSEMBLY STEPS
11 CONTROLLER

V I V O DESK-V102E Black Electric Single Motor Desk Frame - ASSEMBLY STEPS
12

OPERATING INSTRUCTIONS : When the system is powered on, you will hear a beep and the existing
desktop height will be displayed on the control panel.
S leep Mode
After resting for 1 minute, the screen will turn off to prevent accidental operation. Touch the screen to exit sleep mode and operate the desk.
Upward and Downward Movement
Press and hold the up or down arrow until the desk reaches the desired height.
Memory Mode
To store a certain height in the controller’s memory, first press “M”. The letter “S-” will be displayed. Now press “1”, “2” or “3” within five seconds to store the current height in memory. Each number can store a different height. Once in memory, you can recall any of the three height settings by pressing the corresponding button. Touching any button will stop the automatic adjustment.
Timed Reminder Mode
To set the timer, press “T”. The display will flash “0.5h” representing 30 minutes. Press “T” repeatedly to increase 0.5 hours at a time. The maximum timer setting is 2 hours. The timer is set when the display stops flashing and the light in the top right corner of the controller is on. When the timer has reached the set time, three beeps will sound reminding the user to adjust the working position. Once the timer setting has expired, the unit’s timer is canceled. To deactivate the timer, press “T” five times or until the current height is displayed and the light in the upper right corner is turned off.
Switch the Display from Centimeter to Inch
The preset measurement shown on the display is cm. If you would like to change cm to inch, restart the system by unplugging for at least 5 seconds and plug back in, then press “T” for at least 3 seconds. The controller will beep twice (beeps twice if changing to inch, and beeps once changing to cm) and change the displayed unit. Repeat to switch back from inch to cm.
Collision Detection Mode
To set the Collision Detection sensors, press and hold the “M” and “T” buttons for 5 seconds until you hear two beeps. This indicates you are in Collection Detection Settings Mode. The screen will display the current sensivitivy level (Level 3 by default). Press the “up” or “down” arrows to adjust to desired level. 1 is the lowest sensitivty and 5 is the highest. When finished, press the “M” button to save and exit.
0: Turn Off Collection Detection
1-5: Sensitivty Levels. 1 is the lowest and 5 is the highest sensitivity.
Please note: You must press the “M” button within 8 seconds of selecting the sensitivity level or the system will revert to default setting.
Reset Mode
While the unit is powered on, press the down arrow until the desk moves to the fully lowered position. Restart the system by unplugging for at least 5 seconds and plug back in, then hold the down arrow until RST is displayed. The desk will move to the lowest position, then raise approximately 5mm and stop to complete the reset process.

Error Code	Description/Resolution
ER1	Overload in downward direction. Disconnect and reconnect power.
ER2	Overheating in controller. Wait 18 minutes to allow controller to cool.
ER3	Motor connection fault. Reconnect motor and reset desk.
ER5	Desk weight limit exceeded. Decrease desk load before operating. If error

appears after reducing weight, the AC adapter may need to be replaced.

Self-protection function: The unit will enter a protective mode should the system operate in excess of 2 minutes with “HOT” on the controller display. The system will return to normal operation after approximately 18 minutes.
Over-current protection mode: While operating, should the load on the desk exceed rated specifications, the system will enter into over-current protection mode to protect the system from damage. When this happens, the desk will move downward approximately 30mm and come to a stop with the current height displayed.
Do NOT remove or reconnect power to reset the unit when in a protective or “HOT” state, as this may damage the electronics.

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We offer immediate assistance with rapid response times from
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