V I V O STAND-V102G2D Pneumatic Arm Dual Ultrawide Monitor Desk Mount with Docking Station Instruction Manual
- October 30, 2023
- V I V O
Table of Contents
SKU: STAND-V102G2D
Pneumatic Arm Dual Monitor Desk Mount with
Docking Station
Instruction Manual
STAND-V102G2D Pneumatic Arm Dual Ultrawide Monitor Desk Mount with
Docking Station
https://vivo-
us.com/products/stand-v102G2D
Scan the QR code with your mobile device or follow the link for helpful videos
and specifications related to this product.
GET IN TOUCH | Monday-Friday from 7:00am-7:00pm CST
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[email protected]| www.vivo-us.com
Chat live with an agent!| 309-278-5303
WARNING!
If you do not understand these directions, or if you have any doubts about
the safety of the installation, please call a qualified technician. Check
carefully to make sure there are no missing or defective parts. Improper
installation may cause damage or serious injury. Do not use this product for
any purpose that is not explicitly specified in this manual. Do not exceed
weight capacity. We cannot be liable for damage or injury caused by improper
mounting, incorrect assembly or inappropriate use.
TIPOVER WARNING
SERIOUS OR FATAL CRUSHING INJURIES CAN OCCUR FROM TIPOVER. TO HELP PREVENT
TIPOVER:
- NEVER ALLOW CHILDREN TO CLIMB, STAND, HANG, OR PLAY ON ANY PART OF MONITOR OR STAND.
- USE TIPOVER RESTRAINT OR ANCHOR STAND TO WALL
USE OF TIPOVER RESTRAINTS MAY ONLY REDUCE, BUT NOT ELIMINATE RISK OF TIPOVER.
WARNING: CHOKING HAZARD
SMALL PARTS – NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS REQUIRED.
PACKAGE CONTENTS
NOTE: SOME
HARDWARE INCLUDED MAY NOT BE USED
TOOLS NEEDED
Phillips
Screwdriver
DO NOT EXCEED WEIGHT CAPACITY.
Failure to do so may result in serious injury.
ASSEMBLY STEPS
STEP 1 (Option A)
Clamp Installation
Attach Clamp Brace (I) to Base (A) using M6x12mm Screws (S-A) and tighten with
4mm Allen Wrench (T-B). Apply Soft Pad (G) to the underside of the assembly.
Loosen screws on the back of
Clamp (J), leaving 6mm of thread exposed. For a desk thickness of 3/8” –
2-1/2” (10 – 58mm), hang Clamp (J) into top four slots of Clamp Brace (I), or
for a desk thickness of 2” – 3-3/8” (50 – 85mm), into lower four slots. Place
Clamp Plate (E) on top of clamp bolts. Position the clamp assembly on desktop
Tighten clamp bolts evenly
using 6mm Allen Wrench (T-C). Attach Cover (H) to back of Clamp Brace (I).
STEP 1 (Option
B)
Grommet Base Installation
Attach Grommet Plate (F) to Base (A) using M6x12mm Screws (S-A) and tighten
with 4mm Allen Wrench (T-B). Apply Soft Pad (G) to underside of of the base
assembly.
Use Clamp Plate (E)
to mark drilling locations and drill 3/8” (10mm) holes through the desk for
installation. 
Remove the Clamp Bolts
(J1) from Clamp (J) using 6mm Allen Wench (T-C) if needed. Insert Clamp Bolt
(J1) with Clamp Plate (E) up through the underside of the desk and tighten to
the base assembly using 6mm Allen Wrench (T-C).
STEP 2
Loosen the set screws on the bottom of Lower Arms (B) using 3mm Allen Wrench
(T-A). Attach Lower Arms (B) to Base (A). For 180° rotation, retighten both
set screws. For 360° rotation, retighten the bottom set screw only.
STEP 3
Loosen the set screw on the top of Lower Arm (B) using 3mm Allen Wrench (T-A).
Attach Gas Spring Arm (C) to Lower Arm (B) and retighten the set screw. 
STEP 4
Assemble VESA Plates (D) to the back of the monitors using Screws (M-A, M-B)
and M5 Washers (M-C).
Tighten with a Phillips screwdriver.
STEP 5
Pull back and hold the release levers on Gas Spring Arms (C), then slide the
monitors with VESA Plates (D) onto the arms.
STEP 6
If needed, adjust Gas Spring Arms (C) to support the monitor using 6mm Allen
Wrench (T-C). Turn the screw in back clockwise to decrease support, and
counter-clockwise to increase.
STEP 7
Remove the cable covers on Gas Spring Arms (C) using a Phillips screwdriver.
Slide the cable covers on Lower Arms (B) forward to remove. Route cables
through the arms and Cover (H), then reattach the cable covers.
STEP 8
Adjust the tilt using 6mm Allen Wrench (T-C). Store the Allen wrench set in
Cover (H) for future adjustments.
Docking Station Layout
| 1 | 100W PD Port | PD charging up to 100W for dock station |
|---|---|---|
| 2 | Power Light | The light is on when powered |
| 3 | HDMI 2.0 Port | This HDMI port supports media display with resolutions |
up to 4K@60Hz
4| TYPE-C Upstream Port| Connects full featured TYPE-C cable (0) to
laptop; Supports laptop charging at 80W max
5| USB-A Downstream Port| USB 3.1 Gen 1(5V, 0.9A max)
6| RJ45 Ethernet Port| Gigabit Ethernet. Transfer rate 10/100/1000 Mbps
Quick Start Guide
Normal Use Setup
Plug one end of USB-C Cable (K) into the TYPE-C Upstream Port (Port 4) on the
docking station. Plug the other end into your laptop’s Host USB-C port. Power
delivery is not available with this setup. Charge your laptop normally while
using this configuration.
Power Delivery Setup
Plug one end of USB-C Cable (K) into the TYPE-C Upstream Port (Port 4) on the
docking station. Plug the other end into your laptop’s Host USB-C port
(Thunderbolt 3 compatible).
Plug the USB-C end of your AC to USB-C power cable (Not Included) into the
100W PD Input (Port 1) on the docking station. Then plug the AC plug into the
wall outlet. Refer to the Power Delivery Performance Chart on page 11 for more
details.
System
Requirements
- Host computer system with an available USB Type-C port (Thunderbolt 3 compatible) that supports DP Alt Mode and Power Delivery.
- Windows® 11/10/8.1/8/7 (32/64 bit).
- Only Windows® OS will support the MST function.
- Mac OS can only mirror the device screen.
What is USB 3.1 Gen 1?
- USB 3.1 Gen 1 is a new generation connector interface of USB 3.1 standard, that is capable to support for the following:
- USB 3.1 Gen 1 support up to 5Gbps data transfer rate.
- Bi-directional power delivery up to 100W, if both the USB host connection and the device support it.
- DP Alternate modes, the signal is based on the DisplayPort version to deliver different speeds.
Not all USB-C ports support the full functionality of the USB Type-C standard. For more information, please refer to the information provided by the manufacturers.
DP Alt Mode (DisplayPort Alternative Mode)
This docking station supports DP Alt mode, which means a DisplayPort video
signal can be transferred over a USB-C cable. Because the docking station
supports DP alt mode, so the Alt mode video port can output the video directly
via DP Alt mode with the other driver installs.
USB Power Delivery
This docking station supports USB Power Delivery, which means it delivers up
to 80 watts of power to your connected host laptop (your laptop’s USB-C port
must support power delivery). USB Power Delivery is a specification that
allows power to be sent over a USB-C or Thunderbolt 3 cable that supports the
specification.
Ensure your USB-C cable can support PD 100W transfer or use the included USB-C
cable.
What is DisplayPort MST? (Multi-Stream Transport)
MST has been a feature of the DisplayPort standard since version 1.2 was
released. The key factor of the technology’s usefulness for desktop users is
that it allows multiple independent displays to be driven from a single
DisplayPort output source device. The combined data requirements of all the
displays cannot exceed the limits of the single DisplayPort port that the
video source originates from, nor exceed the capabilities of your graphics
cards.
MST Video Output Table
| DP 1.2 Host| DP 1.4 Host
---|---|---
Signal display| 4K30| 4K
Dual display| 1080 +1080| 4K30+4K30
Q & A / Troubleshooting
Why am I using a 100W PD charger but only getting 80W charging?:
The media hub needs 20W for all the port functions to operate simultaneously 100-20W=80W. Refer to the “Power Delivery Performance Chart” below for more details.
Why is my laptop not able to do 80W charging?:
Your laptop must support 87W charging. Not all laptops support or require 87W for charging. Check in your laptop manual or with the laptop manufacturer for more details.
Why does MST video output have no video?:
Ensure your USB-C host port on your laptop can support DP Alt mode. Check in your laptop manual or with the laptop manufacturer for more details.
Why does MST only have one video output?:
This is due to bandwidth limit. Please refer to the MST Video output table and adjust the video output resolution on your monitors accordingly.
Do I need to install and software or drivers?:
The docking station is plug-and-play out of the box. This device does not need any driver or software installs to make it work properly.
Need an additional question answered that is not listed throughout this manual?
Get in touch with our dedicated support team who can offer immediate assistance. Our contact information can be found on the last page of the manual.
Power Delivery Performance Chart
Provided USB-C Cable
(Watts)| Power of your charger (Watts)| Power required for dock
(Watts)| Power to the host device
(Watts)| Host Devices (Partial List)
---|---|---|---|---
MacBook Air| MacBook Pro| Windows Laptop
100| 20| 5| 15| x| x| x
30| 10| 20| x| x| x
45| 10| 35| ✓| x| x
60| 10| 50| ✓| 0| x
65| 15| 50| ✓| 0| 0
87| 20| 67| ✓| ✓| ✓
90| 20| 70| ✓| ✓| ✓
96| 20| 76| ✓| ✓| ✓
100| 20| 80| ✓| ✓| ✓
✓ Recommended
O Slow Charging Speed
x Not Recommended
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LAST UPDATED: 09/01/2022
REV1
Open Monday – Friday 7:00am – 7:00pm CST, our dedicated support team can
offer immediate assistance with rapid response times. If any parts are
received damaged or defective, please contact us. We are happy to replace
parts to ensure you have a fully functioning product.
| 309-278-5303| AVG. RESOLUTION TIME (within office hrs): 5M 4S
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| www.vivo-us.com
Chat live with an agent!| AVG. RESOLUTION TIME (within office hrs): < 15 M
| [email protected]| AVG. RESPONSE TIME (within
office hrs): 1HR 8M
– 23% within < 15m
– 38% within < 30m
– 61% within < 1hr
– 83% within < 2hr
– 92% within < 3hr
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References
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- VIVO - Desks, Monitor Mounting, and More Home & Office Solutions – VIVO - desk solutions, screen mounting, and more
- Pneumatic Arm Dual Ultrawide Monitor Desk Mount with Docking Station – VIVO - desk solutions, screen mounting, and more