StarTech TB3DK2DHV Dual 4K DP HDMI VGA Thunderbolt Docking Stations User Guide
- June 14, 2024
- StarTech
Table of Contents
StarTech TB3DK2DHV Dual 4K DP HDMI VGA Thunderbolt Docking Stations
Product Information
- Thunderbolt Docking Stations are device peripherals that allow users to expand the connectivity options of their laptops or desktop computers. They provide a convenient way to connect multiple devices, such as monitors, keyboards, mice, external storage devices, and more, to a single Thunderbolt-enabled port on the computer.
- These docking stations are equipped with Thunderbolt technology, which allows for high-speed data transfer and video output capabilities. They are compatible with various operating systems, including Windows and macOS, and offer seamless integration with Thunderbolt-enabled devices.
Product Usage Instructions
- Connect the Thunderbolt Docking Station to your computer’s Thunderbolt port using the provided Thunderbolt cable.
- Ensure that the docking station is connected to a power source using the included power adapter.
- Connect your desired devices, such as monitors, keyboards, mice, external storage devices, etc., to the available ports on the docking station.
- Once all devices are connected, power on the docking station.
- Your computer should automatically detect and configure the connected devices. In case it doesn’t, install any necessary drivers or software provided by the manufacturer.
- To disconnect the docking station, ensure that all devices are properly disconnected from the docking station’s ports.
- Safely remove the Thunderbolt cable from your computer’s Thunderbolt port.
- Power off the docking station and disconnect it from the power source.
Note: It is recommended to consult the user manual of individual devices for specific instructions on how to connect and configure them with the docking station.
Troubleshooting
- Confirm the computer has a Thunderbolt 3 port. Not all USB-C ports support Thunderbolt 3.
- Check that the computer is completely up to date. (Operating system, drivers, BIOS, Thunderbolt firmware, software, etc.)
- Make sure the included Thunderbolt 3 host cable from StarTech.com is being used and is connected to the correct port on the computer and docking station.
- Make sure the included power supply is also being used.
- Confirm the dock is directly connected to the computer.
- Make sure the computer supports dual monitors over Thunderbolt 3. Not all computers support dual display over a single Thunderbolt port. Check the computer manufacturer’s documentation or contact them directly.
- Passive video adapter or adapter cables from DisplayPort to HDMI or DVI are not supported. Active ones like DP2HD4K60S and DP2DVIS can be used.
- Check that the Thunderbolt 3 cable between the computer and the dock is firmly connected.
- Check that the power supply connection to the dock and to the power outlet is firmly connected.
- This is relevant for Windows computers only. If so, make sure the docking station has been approved in the Thunderbolt software.
- On some Windows PCs, you may need to approve the device in the Thunderbolt software located in the system tray. Otherwise only video and charging will work through the dock. You will need to be an Administrator on the computer to approve the device.
- If video is flickering on the DP output, try using shorter DisplayPort cables or DP 1.4 cables like DP14MM1M or DP14MM2M.
- If using a Mac with Bootcamp to run Windows, test in macOS instead. Bootcamp configurations may work but are not officially supported.
- If possible, test the docking station on another model of computer. Does the problem follow the dock to that computer?
Read User Manual Online (PDF format)
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