MULTIPLEX 9291386 Blend In Cup BIC Beverage System Instruction Manual

: June 13, 2024
: MULTIPLEX

Table of Contents

MULTIPLEX 9291386 Blend In Cup BIC Beverage System
Product Information
Safety Notices

MULTIPLEX 9291386 Blend In Cup BIC Beverage System

Product Information

The Beverage System is a versatile and efficient equipment designed for the installation, operation, and maintenance of beverage dispensing. It is important to follow the safety notices and procedural notices provided in this manual to ensure safe usage and optimum performance of the equipment.

Part Number: 9291386
Date: March 31, 2023
Website: www.multiplexbeverage.com

Safety Notices

Throughout the manual, you will come across different safety notices to ensure your safety and prevent damage to the equipment. These include:

DANGER: Indicates a potential death or serious personal injury situation. Read the danger statement carefully before proceeding.
Warning: Alerts you to a potential death or personal injury situation. Read the warning statement before proceeding.
Caution: Alerts you to a situation where you could damage the equipment. Read the caution statement before proceeding.

Procedural Notices

The procedural notices provide helpful information to assist you while working on the equipment. These notices include:

Important: Provides information that may help you perform a procedure more efficiently.
Note: Additional information about the procedure you are performing.

Product Usage Instructions

Before operating, installing, or performing maintenance on the equipment, it is crucial to thoroughly read this manual. Failure to follow the instructions may cause property damage, injury, or even death.

Caution:
Proper installation, care, and maintenance are essential for maximum performance and trouble-free operation of the equipment. Visit the multiplexbeverage.com website for manual updates, translations, or contact information for service agents in your area.

Important:
Routine adjustments and maintenance procedures outlined in this manual are not covered by the warranty.

Warning:
Repairs to the equipment must be performed by an approved, factory-certified Welbilt Field Service Technician.

Warning:
Do not operate equipment that has been misused, abused, neglected, damaged, or altered/modified from the original manufactured specifications. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities unless supervised by someone responsible for their safety. Keep children away from the appliance.

DANGER: NEVER disable, override or bypass equipment safety components.

DANGER: RISK OF ELECTRICAL SHOCK! MOVING PARTS! HOT PARTS! Disconnect power before servicing the unit. Do not operate the unit with any panels removed.

DANGER – RISK OF FIRE OR EXPLOSION: The equipment uses flammable refrigerant. Follow handling instructions carefully to avoid the risk of fire or explosion due to puncture of refrigerant tubing. Consult the Instruction Manual/Repair Manual/Owner’s Guide before attempting to install or service this product. Only trained service personnel should perform repairs. Do not use mechanical devices to defrost the refrigerator or puncture refrigerant tubing.

Blend-In-Cup® (BIC)
Beverage System
Installation, Operation and Maintenance Manual
Original Instructions — This manual is updated as new information and models are released. Visit our website for the latest manual. www.multiplexbeverage.com
Part Number 9291386 March 31, 2023

Safety Notices
As you work on this equipment, be sure to pay close attention to the safety notices in this manual. Disregarding the notices may lead to serious injury and/or damage to the equipment. Throughout this manual, you will see the following types of safety notices:
nDANGER
Text in a DANGER box alerts you to a potential death or serious personal injury situation. Be sure to read the danger statement before proceeding and work carefully.
nWarning
Text in a WARNING box alerts you to a potential death or personal injury situation. Be sure to read the warning statement before proceeding and work carefully.
,Caution
Text in a CAUTION box alerts you to a situation in which you could damage the equipment. Be sure to read the caution statement before proceeding, and work carefully.
Procedural Notices
As you work on this equipment read the procedural notices in this manual. These notices supply helpful information which may assist you as you work. Throughout this manual, you will see the following types of procedural notices:
I mportant Text in an IMPORTANT box provides you with information that may help you perform a procedure more efficiently. Disregarding this information will not cause damage or injury, but it may slow you down as you work.
NOTE: Text set off as a NOTE provides additional information about the procedure you are performing.
Read These Before Proceeding
nWarning
Read this manual thoroughly before operating, installing or performing maintenance on the equipment. Failure to follow instructions in this manual can cause property damage, injury or death.

,Caution
Proper installation, care and maintenance are essential for maximum performance and trouble-free operation of your equipment. Visit multiplexbeverage.com website for manual updates, translations, or contact information for service agents in your area.
I mportant Routine adjustments and maintenance procedures outlined in this manual are not covered by the warranty.
nWarning
Repairs to equipment must be performed by an approved, factory certified Welbilt Field Service Technician.
nWarning
Do not operate equipment that has been misused, abused, neglected, damaged, or altered/modified from that of original manufactured specifications. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision concerning use of the appliance by a person responsible for their safety. Do not allow children to play with this appliance.
nDANGER
NEVER DISABLE, OVERRIDE OR BYPASS EQUIPMENT SAFETY COMPONENTS.
DANGER RISK OF ELECTRICAL SHOCK! MOVING PARTS! HOT PARTS! DISCONNECT POWER BEFORE SERVICING UNIT. DO NOT OPERATE UNIT WITH ANY PANELS REMOVED.
DANGER – RISK OF FIRE OR EXPLOSION Flammable refrigerant used. Risk of fire or explosion due to puncture of refrigerant tubing; follow handling instructions carefully. Consult Instruction Manual/Repair Manual/Owner’s Guide before attempting to install or service this product. All safety precautions must be followed. To be repaired only by trained service personnel. Do not use mechanical devices to defrost refrigerator. Do not puncture refrigerant tubing.

DANGER – RISK OF FIRE OR EXPLOSION
Flammable refrigerant used. Risk of Fire or Explosion due to Flammable Refrigerant Used. Follow Handling Instructions Carefully in Compliance With U.S. and Canadian Government Regulations.
nWarning
Do not damage the refrigeration circuit when installing, maintaining or servicing the unit.
nWarning
This equipment contains high voltage electricity and refrigerant charge. Installation and repairs are to be performed by trained technicians aware of the dangers of dealing with high voltage electricity and refrigerant under pressure. The technician must also be certified in correct refrigerant handling and servicing procedures. All lockout and tag out procedures must be followed when working on this equipment.
nWarning
When using electric appliances, basic precautions must always be followed, including the following:
a. Read all the instructions before using the appliance.
b. To reduce the risk of injury, close supervision is necessary when an appliance is used near children.
c. Do not contact moving parts. d. Only use attachments recommended or sold by
the manufacturer. e. Do not use outdoors. f. For a cord-connected appliance, the following
must be included: · Do not unplug by pulling on cord. To unplug,
grasp the plug, not the cord. · Unplug from outlet when not in use and
before servicing or cleaning. · Do not operate any appliance with a
damaged cord or plug, or after the appliance malfunctions or is dropped or damaged in any manner. Contact the nearest authorized service facility for examination, repair or electrical or mechanical adjustment. g. Follow applicable lock-out-tag out procedures before working on equipment. h. Connect to a correctly grounded outlet only.

nWarning
All covers and access panels must be in place and properly secured before operating this equipment.
nWarning
It is the responsibility of the equipment owner to perform a Personal Protective Equipment Hazard Assessment to ensure adequate protection during maintenance procedures.
nWarning
Do not store explosive substances in refrigerator.
nWarning
Do not store gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.
nWarning- Risk of Injury to Persons- Moving Parts
Blend chambers contain fast-moving, sharp blender blades. Never put hands or other body parts into the blend chamber while blender blades are operating. Never open the blender door and remove the cup until the blender shaft has completely stopped blending and blender shaft has moved out of the cup.
nWarning
Blender blades are sharp. Use care when cleaning around blender blades. Never touch the blender blades. Do not misuse or disassemble the blender blades.
nWarning
A lifting device is required to lift this appliance.
nWarning
Do NOT put unapproved containers in blend chambers. Do NOT modify drink ingredients or add anything to drink container that is NOT of the original corporate recipe. DOING THIS WILL VOID ANY AND ALL WARRANTIES!
nWarning
These appliances are intended to be used in commercial applications such as in kitchens of restaurants, but are not for continuous mass production of food.
,Caution
Do not clean with water jet. Unit is not suitable for installation in an area where a water jet could be used.

,Caution
Do not obstruct machine vents or openings.
,Caution
Do not connect or insert unapproved devices into the USB port on unit. USB port is for software updates only, it is NOT for charging external devices..
,Caution- Risk of Damage to Blender
Do NOT operate the blender in dry conditions. Blender should only be operated with a cup of water or a cup of drink ingredients inside the blend chamber before starting blend.
All models intended for sale and use in Australia and New Zealand are of climatic class 4. All models intended for sale and use in Australia and New Zealand use nitrogen which is nonflammable, as the insulation blowing agent with Dow VoracorTM CS 877 and Dow VoracorTM CE 108 insulation. We reserve the right to make product improvements at any time. Specifications and design are subject to change without notice.

Table of Contents

Section 1 General Information
Section 2 Installation Section 3 Operation
Section 4

Read This Manual ………………………………………………………………………………………………… 7 About Blend-In-Cup …………………………………………………………………………………………….. 7 Unit Inspection ……………………………………………………………………………………………………. 7 Model Numbers…………………………………………………………………………………………………… 7 Serial Number Location ……………………………………………………………………………………….. 7 Warranty Information ………………………………………………………………………………………….. 8 Specifications ……………………………………………………………………………………………………… 9
Dimensions ……………………………………………………………………………………………………………………………..9 Capacity & Weight………………………………………………………………………………………………………………….9 Product Delivery Location…………………………………………………………………………………………………. 10 Refrigerant Charge……………………………………………………………………………………………………………… 10 R-290 Ice Maker…………………………………………………………………………………………………………………… 10 R-404A Ice Maker………………………………………………………………………………………………………………… 11 Electrical ………………………………………………………………………………………………………………………………. 12 Air / CO2, Plain & Chilled Water Inlets ……………………………………………………………………………… 13 System Pressures ………………………………………………………………………………………………………………… 13 Drain Connections ……………………………………………………………………………………………………………… 13
Step-by-Step Installation…………………………………………………………………………………….15 Pre-installation Checklist…………………………………………………………………………………………………… 15 Connections ………………………………………………………………………………………………………………………… 16 Installation Checklist………………………………………………………………………………………………………….. 17 Start-Up & Cleaning……………………………………………………………………………………………………………. 17 Demonstrate ……………………………………………………………………………………………………………………….. 18 Post Installation Checklist …………………………………………………………………………………………………. 18
Component Identification …………………………………………………………………………………..19 Sequence of Operation ……………………………………………………………………………………….19
Normal Operation ………………………………………………………………………………………………………………. 19 Ice Making……………………………………………………………………………………………………………………………. 20 Touch Screens …………………………………………………………………………………………………….21 Drink Selection Screen ………………………………………………………………………………………………………. 21 Flavor Selection Screen……………………………………………………………………………………………………… 22 Size Screen…………………………………………………………………………………………………………………………… 23 Main Menu Screen ……………………………………………………………………………………………………………… 26 Manager’s Menu Screen…………………………………………………………………………………………………….. 27 Calibration Procedure………………………………………………………………………………………………………… 29 Product Inventory Screen………………………………………………………………………………………………….. 31 Cleaning Screen………………………………………………………………………………………………………………….. 33 Other Operations ……………………………………………………………………………………………….34 Loading Recipes………………………………………………………………………………………………………………….. 34 Recommended Cups………………………………………………………………………………………………………….. 34

Part Number 9291386 03/31/2023

Table of Contents (continued)

Maintenance

Section 5 Troubleshooting

General Maintenance………………………………………………………………………………………….35 Door Gasket Maintenance ………………………………………………………………………………………………… 35 Drain Maintenance – Inside Lower Cabinet…………………………………………………………………….. 35 Refrigerators………………………………………………………………………………………………………………………… 36 Stainless Steel Care & Cleaning ………………………………………………………………………………………… 36 Doors/Hinges………………………………………………………………………………………………………………………. 36 Preventing Blower Coil Corrosion ……………………………………………………………………………………. 36
Daily Cleaning – Zone 1 ……………………………………………………………………………………….37 Gather the Following Supplies …………………………………………………………………………………………. 37 Blenders / Dispense Area Cleaning & Sanitizing……………………………………………………………. 38
Weekly Cleaning – Zone 2 ……………………………………………………………………………………41 Gather the Following Supplies …………………………………………………………………………………………. 41 Product Line Cleaning & Sanitizing …………………………………………………………………………………. 42 Sanitizing Ice Bin & Water Nozzles (Optional) ………………………………………………………………… 44 Blenders / Dispense Area Cleaning & Sanitizing……………………………………………………………. 46 Drain Cleaning (Optional) …………………………………………………………………………………………………. 50
Monthly Cleaning – Zone 3 ………………………………………………………………………………….52 Gather the Following Supplies …………………………………………………………………………………………. 52 Ice Maker Cleaning & Sanitizing……………………………………………………………………………………….. 53 Other Monthly Tasks…………………………………………………………………………………………………………… 56
Biannual Descaling – Zone 3 ………………………………………………………………………………..57 Turn ON Descaling ……………………………………………………………………………………………………………… 57 Gather the Following Supplies …………………………………………………………………………………………. 58 Ice Maker / Bin Descaling, Cleaning & Sanitizing…………………………………………………………… 59 Turn OFF Descaling…………………………………………………………………………………………………………….. 63
Ice Machine Cleaning ………………………………………………………………………………………….64 Tools Required…………………………………………………………………………………………………………………….. 64 Unit Preparation………………………………………………………………………………………………………………….. 64 Ice Machine Descaling……………………………………………………………………………………………………….. 64 Ice Machine Sanitizing……………………………………………………………………………………………………….. 65 Bin / Dispenser Descale, Clean, & Sanitize………………………………………………………………………. 65 Descaling……………………………………………………………………………………………………………………………… 65 Sanitizing……………………………………………………………………………………………………………………………… 65 Full Disassembly Descale, Clean & Sanitize…………………………………………………………………….. 66
Product Line Flush………………………………………………………………………………………………67 Gather the Following Supplies …………………………………………………………………………………………. 67
Annual Planned Maintenance……………………………………………………………………………..72

Before Calling For Service Checklist …………………………………………………………………….73 Procedure to Clear Blocked Line ………………………………………………………………………….75 How to Check Air/CO2 Pressure ……………………………………………………………………………76 How to Check Plain Water Pressure ……………………………………………………………………..77
Section 6 Tools & Cleaning Supplies

Cleaning Kits………………………………………………………………………………………………………78

Part Number 9291386 03/31/2023

Section 1 General Information

Read This Manual
Multiplex developed this manual as a reference guide for the owner/operator and installer of this equipment. Please read this manual before installation or operation of the machine. A qualified service technician must perform installation and start-up of this equipment. Consult Section 5 within this manual for service assistance.
If you cannot correct the service problem, call your Service Agent or Distributor. Always have your model and serial number available when you call.
Your Service Agent _
Service Agent Telephone Number____
Your Local Distributor__
Distributor Telephone Number __
Model Number __
Serial Number _____
Installation Date _____
Parts multiplexbeverage.com __
About Blend-In-Cup
The Blend-In-Cup beverage system is a self-contained dispensing unit that allows the operator to make flavor combinations of blended and non-blended drinks. It holds product flavoring in a refrigerated reach-in base enclosure, has a refrigerated ice making machine and includes one or two mixing modules.
The operator controls and accesses the unit using a lighted touch screen. Icons on the drink selection screens represent the primary flavor combinations for the drinks. There are multiple drink size options. Menu changes and additions are uploaded using a USB mass storage device and the Menu Connect Software platform.
On-screen instructions also include operator procedures for cleaning/sanitizing, checking inventory, replacing product bags, selecting drink sizes and manually preparing drinks. Managers and technicians have access to menu/software updates, diagnostics and other service screens.
Unit Inspection
Thoroughly inspect the unit upon delivery. Immediately report any damage that occurred during transportation to the delivery carrier. Request a written inspection report from a claims inspector to document any necessary claim. See “Pre-installation Checklist” on page 15.

nWarning
Do not damage the refrigeration circuit when installing, maintaining or servicing the unit.
nWarning
Do not operate equipment that has been misused, abused, neglected, damaged, or altered/modified from that of original manufactured specifications. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision concerning use of the appliance by a person responsible for their safety.
Model Numbers
This manual covers the following models: Blend-In-Cup Beverage Systems
MB-8-1, MB-8-2, MB-8-1A, MB-8-2A, MB-8-1BF, MB-8-1D, MB-8-2D, MB-8-1E, MB-8-2E, MB-8-1P, MB-8-2P, MB-8-1PP, MB-8-1U, MB-8-2U
Serial Number Location
The Blend-In-Cup beverage system serial number is listed on the serial number decal affixed to the middle of the lower back panel. Another serial number decal is located on the right side of the machine.
Sample Serial Tag

Part Number 9291386 03/31/2023

General Information
Warranty Information
Consult your local Service Agent or Representative for terms and conditions of your warranty. Your warranty specifically excludes all general adjustments, cleaning, accessories and related servicing.
Your warranty card must be returned to activate the warranty on this equipment. If a warranty card is not returned, the warranty period can begin when the equipment leaves the Manitowoc Beverage Systems factory.
No equipment may be returned to Multiplex without a written Return Materials Authorization (RMA). Equipment returned without an RMA will be refused at Manitowoc Beverage System’s dock and returned to the sender at the sender’s expense.
Please contact your local distributor for return procedures. Full explanation of the Limited Warranty for Multiplex Blended Ice Machines can be found in the warranty statement at the back of this manual.

Section 1

Part Number 9291386 03/31/2023

Section 1
Specifications
DIMENSIONS

General Information

B C

Plan View

E J
I

F
Elevation View

G
Side View

A 26.00″ (66 cm) C 71.19″ (181 cm) E 60.25″ (153 cm) G 32.82″ (83 cm) I 36.15″ (92 cm) B 32.82″ (83 cm) D 65.19″ (166 cm) F 26.00″ (66 cm) H 75.07″ (191 cm) J 39.09″ (99 cm)
nWarning
To avoid instability the installation area must be capable of supporting the weight of the equipment and a full bin of ice. Additionally the equipment must be level side to side and front to back.

CAPACITY & WEIGHT Ice Capacity

Lower Cabinet

Ice Maker

310 lbs (141 kg)/24 hr.
Bin Storage 30 lbs (14 kg)

Max Product

Shipping

Empty Weight

Full Weight

Bin Load

Weight

1/5

19.8 lbs

606 lbs

492 lbs

656 lbs

(9 kg)

(275 kg)

(223 kg)

(298 kg)

1/2

Crated

Unpacked

With Ice/

No Ice/

Product

Part Number 9291386 03/31/2023

General Information

Section 1

PRODUCT DELIVERY LOCATION
The location selected for the Blend-In-Cup Beverage System must meet the following criteria.
· The air temperature must be at least 40°F (4°C), but must not exceed 90°F (32°C), climate class 4.
· The location must not be near heat-generating equipment or in direct sunlight and must be protected from weather.
· Plain or Chilled Inlet Water Temperature: min/max = 40°F / 90°F (4°C / 32°C).
· Always use the water supply line supplied when installing this appliance. Never reuse an old supply line.
· Verify floor of install location is within 1/2″ (1.3 cm) of level front to back, side to side.
· Keep equipment area clear of combustible material.
nWarning
Carbon Dioxide (CO2) displaces oxygen. Exposure to a high concentration of CO2 gas causes tremors, which are followed rapidly by loss of consciousness and suffocation. If a CO2 gas leak is suspected, particularly in a small area, immediately ventilate the area before repairing the leak. CO2 lines and pumps must not be installed in an enclosed space. An enclosed space can be a cooler or small room or closet. This may include convenience stores with glass door self serve coolers. If you suspect CO2 may build up in an area, venting of the B-I-B pumps and / or CO2 monitors must be utilized.

Clearances
Top Sides Back Front

18″ (46 cm) 6″ (15 cm) 6″ (15 cm) 30″ (76 cm)

nWarning
Do not obstruct machine vents or openings.

Heat of Rejection Model
All Single & Dual Spindle Base (Cabinet 1)
Ice Maker (Cabinet 2)

Heat of Rejection BTU/h 2100
5150

REFRIGERANT CHARGE

I mportant
Due to continuous improvements, this information is for reference only. Please refer to the serial number tag to verify electrical data. Serial tag information overrides information listed on this page.

Lower Cabinet (Cabinet 1) Ice Maker (Cabinet 2)

R-290 Models 4.75 oz. (134.7 g) 3.17 oz. (90 g)

R-404A Models 12 oz. (339 g) 16 oz. (454 g)

R-290 ICE MAKER

Acceptable incoming water temperature range is 40°F (4°C) to 90°F (32°C). Optimum Range is 45°F (7°C) to 50°F (10°C) (Target 50°F [10°C], results based on ARI capacity testing @ 70°F [21°C] air temperature).

Air Temperature/ Water Temperature
70°/50°F (21°/10°C) 90°/70°F (32°/21°C) 110°/100°F (43°/38°C)

Ice Production 24 Hour Ice Production 410 lbs (186 kg) 343 lbs (156 kg) 270 lbs (122 kg)

kWh/100 lbs (45 kg) 4.21
5.24
6.93

NOTE: If chilled water is being used, depending on the incoming Water Temp, the use of a chiller can drive an increase in ice capacity between 50 lbs (23 kg) and 125 lbs (57 kg) per day.

Part Number 9291386 03/31/2023

Section 1

R-404A ICE MAKER

Air Temperature/ Water Temperature
70°/50°F (21°/10°C) 90°/70°F (32°/21°C) 100°/90°F (38°/32°C)

Ice Production 24 Hour Ice Production 430 lbs (195 kg) 325 lbs (147 kg) 270 lbs (122 kg)

kWh/100 lbs (45 kg) 4.927
6.912
8.568

NOTE: If chilled water is being used, depending on the incoming Water Temp, the use of a chiller can drive an increase in ice capacity between 50 lbs (23 kg) and 125 lbs (57 kg) per day.

General Information

Part Number 9291386 03/31/2023

General Information

Section 1

ELECTRICAL

nWarning
All wiring must conform to local, state and national codes.

Minimum Circuit Ampacity
The minimum circuit ampacity is used to help select the wire size of the electrical supply. (Minimum circuit ampacity is not the Blend-In-Cup Beverage System’s running amp load.) The wire size (or gauge) is also dependent upon location, materials used, length of run, etc., so it must be determined by a qualified electrician.
Voltage
A dedicated electrical circuit is required, a power cord is provided with all units. Some models are available in different voltages and may be equipped with a different plug. Refer to Blend-In-Cup Beverage System Model/Serial Plate for voltage/amperage specifications.
Minimum Circuit Amperage Chart

Model
MB-8-1 MB-8-2 MB-8-1A MB-8-2A MB-8-1D MB-8-2D MB-8-1E MB-8-2E MB-8-1P MB-8-2P MB-8-1U MB-8-2U MB-8-1BF MB-8-1PP

Voltage/Cycle/ Total Amps Phase

120/60/1

16.0

220/50/1

8.7

230/60/1

6.4

230-240/50/1

6.4

Breaker Size (Max)
20A

Grounding Instructions
nWarning
The machine must be grounded in accordance with national and local electrical codes.
This appliance must be grounded. In the event of malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This appliance is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.
nWarning
When using electric appliances, basic precautions must always be followed, including the following:
A. Read all the instructions before using the appliance.
B. To reduce the risk of injury, close supervision is necessary when an appliance is used near children.
C. Do not contact moving parts.
D. Only use attachments recommended or sold by the manufacturer.
E. Do not use outdoors.
F. For a cord-connected appliance, the following must be included:
· Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
· Unplug from outlet when not in use and before servicing or cleaning.
· Do not operate any appliance with a damaged cord or plug, or after the appliance malfunctions or is dropped or damaged in any manner. Contact the nearest authorized service facility for examination, repair, or electrical or mechanical adjustment.
G. Follow applicable lock out tag out procedures before working on equipment.
H. Connect to a properly grounded outlet only. See Grounding Instructions.

Part Number 9291386 03/31/2023

Section 1

General Information

AIR / CO2, PLAIN & CHILLED WATER INLETS

Connections

Drain

nWarning
Connect to a potable water supply only.
· Use supplied 3/8″ (.95 cm) panel-mounted hose barb and 6′ (1.8 m) of beverage tubing to connect labeled coupling body fitting(s) on back of unit for each supply connection.
· Do not connect either water connection to a hot water supply. Be sure all hot water restrictors installed for other equipment are working. (Check valves on sink faucets, dishwashers, etc.)
· Install a water shut-off valve in the water line at the rear of the machine.
· Insulate water inlet lines to prevent condensation.
Hard Water
In areas where the water is highly concentrated with minerals the water should be tested by a water treatment specialist, and the recommendations of the specialist regarding filtration and/or treatment should be followed.

SYSTEM PRESSURES Plain & Chilled Water
I mportant Requires the pressure measurement to be taken only when rinse water is spraying (flowing conditions) in a blender chamber.
· Plain Water Supply Pressure must be capable of continuously suppling a minimum of 35 psi (241 kPa, 2.41 bar) during flowing conditions.
· If a separate chilled water source is used, the chilled supply pressure needs to be a minimum of 35 psi (241 kPa, 2.41 bar) at no flow conditions.
I mportant Water pressure affects the blender area cleaning, a water booster may be required if pressure is too low.
Air / CO2
I mportant Requires the pressure measurement to be taken only when a product pump is being activated (product pump during flow conditions).
· Supply must be capable of 35 psi (241 kPa, 2.41 bar) minimum during flowing conditions, measured at the unit Air/CO2 regulator. See “How to Check Air/CO2 Pressure” on page 76.
· Supply to the unit not to exceed 50 / 80 psi (345 / 552 kPa, 3.45 / 5.52 bar) maximum during no flow conditions.
nWarning
Air or CO2 must be dried to a dew point of -40°F / 40°C.
If moisture contaminates any part of the air/ CO2 system, it will NOT be covered under warranty.
DRAIN CONNECTIONS · Connect supplied 1″ ID hose to hose-barb connection
on machine. · Drain lines must have a 1.5 inch drop per 5 feet of run
(2.5 cm per meter), and must not create traps. · The floor drain must be large enough to accommodate
drainage from all drains. · An air gap is included in the design of the machine for
backflow prevention. Plumb to local code.

Part Number 9291386 03/31/2023

General Information

Section 1

THIS PAGE INTENTIONALLY LEFT BLANK

Part Number 9291386 03/31/2023

Section 2 Installation

Step-by-Step Installation
These instructions are provided to assist the qualified installer. Contact Multiplex for information regarding startup services.
I mportant Failure to follow these installation guidelines may affect warranty coverage.

PRE-INSTALLATION CHECKLIST Keep product bags in a cooler at least 24 hours prior to installation.
Any damage should be noted and reported to the delivering carrier immediately.
Check the lower portion of the unit to be sure casters are not bent.
Visually inspect the refrigeration package, compressor compartment housing. Be sure lines are secure and base is still intact. Inspect installation location behind the BIC for electrical outlet location, CO2, water hose fittings, and shutoff. Check voltage at outlet dedicated for BIC.

Verify floor of install location is within 1/2″ (1.3 cm) of level front to back, side to side and all casters are touching the floor.
nWarning
The mass of this appliance will allow it to move uncontrolled on an inclined surface. Adequate means must be provided to prevent uncontrolled movement at all times.
Remove the side panels from the unit to make the board connections, Air/CO2 and Water Regulator gauges accessible. Check that board connections are secure and did not vibrate loose during shipment.
Remove steel top panel. Check that the black chute cover is sitting securely on the chute. The ice maker will not operate properly if it is out of place. Check that both micro switches are in line with the motor above the blenders.

Part Number 9291386 03/31/2023

Installation

Section 2

CONNECTIONS

Chilled Air/ Plain Water CO2 Water IN IN IN

Drain OUT

Rear of the Unit

Chilled Water Inlet only available on units with this feature

I mportant
Leave enough slack in the water/CO2/drain lines to allow access to the rear of the machine without disconnecting the lines.

Water
1. Connect the Plain and Chilled (if used) water lines quick disconnect fittings and verify the water regulators are set to 35 psi (241 kPa, 2.41 bar). The Plain Water regulator is located on the left side of the unit and the Chilled Water regulator is located at the rear top. Final during-flow settings will be made once the unit is in operation. See “Start-Up & Cleaning” on page 17.
Air/CO2
2. Connect Air/CO2 line quick disconnect fitting. Verify the Air/CO2 regulator on the left side of the unit is set to 35 psi (241 kPa, 2.41 bar). Final during-flow settings will be made once the unit is in operation.
I mportant
Regulators are factory set but will need to be checked and possibly adjusted under flowing conditions once the unit is operational.
3. Confirm correct orientation of Water and Air/CO2 fittings.
4. Coil excess tubing and secure with tie straps.
Drain
5. Route drain line (minimum 1″ ID) to drain, maintaining a 2″ (51 mm) air gap. Cut to proper length if needed (do not leave loops in drain). See “Drain” on page 16.
Electrical
6. If all electrical and grounding requirements have been followed (See “Electrical” on page 12 & See “Grounding Instructions” on page 12) proceed to insert electrical plug from BIC into wall receptacle.
7. Turn power and compressor switches, on the left-hand side of the unit and the rear, to the ON position.
8. The touch screen should energize and inform the user to perform Zone 2 & 3 cleaning before the unit can be put into operation.
I mportant
Do not add product to the machine until cleaning and sanitizing are complete.

Part Number 9291386 03/31/2023

Section 2
INSTALLATION CHECKLIST Review before proceeding to Start-Up & Cleaning.
Has all of the internal packing been removed?
Have all of the electrical, water and CO2 connections been made? Is there proper clearance around the machine for air circulation? Is the machine grounded / polarity correct?
Has the machine been installed where the incoming water temperature will remain in the range of 40°F / 90°F (4°C / 32°C)? Have the regulators been set to 35 psi (241 kPa, 2.41 bar)? Have the blender door(s) sensor position(s) been checked? Have the Compressor and Power switches been turned to the ON position?

Installation
START-UP & CLEANING 1. Clean and sanitize the Blend-In-Cup machine by
following the on-screen instructions.
Cleaning Touch Screen See “Weekly Cleaning – Zone 2” on page 41, “Monthly Cleaning – Zone 3” on page 52. By doing so, the following will have been completed: A. All beverage lines, ice maker, dispense area, and
blender chambers, cleaned and sanitized. B. Water run through the drain to verify it is draining
properly. C. Product bags retrieved from walk-in cooler,
installed into the product bins and placed into their proper location in the cabinet. See “Procedure to Install a Product Bag” on page 32 & “Assigning Flavors” on page 28. D. All product lines primed and ready for use. NOTE: During the cleaning process is an ideal time to verify pressure regulator settings during flowing conditions. E. Verify the Plain Water regulator is set correctly during blend chamber cleaning, the regulator should maintain 35 psi (241 kPa, 2.41 bar) under flowing conditions. F. Verify the Air/CO2 regulator is set correctly during product line cleaning, the regulator should maintain 35 psi (241 kPa, 2.41 bar) under flowing conditions. NOTE: The Chilled Water Regulator needs to be a minimum of 35 psi (241 kPa, 2.41 bar) at no flow conditions.

Part Number 9291386 03/31/2023

Installation

Section 2

Label 2. Add labels to product bins, put labels in correct place. 3. Add labels anywhere else on the unit required. Software 4. Load recipes. See “Loading Recipes” on page 34. 5. Verify correct drinks and flavors are available.

POST INSTALLATION CHECKLIST Has the machine been properly sanitized?
Has each flavor been installed and primed?
Have the Air/CO2 and Plain water regulators been correctly set during flowing conditions? Is the machine cycling ON/OFF on the temperature control? Has the owner/operator been instructed regarding maintenance procedures? Has the owner/operator completed the warranty registration card?

Drink Selection Screen
(Drink choices will vary depending on loaded recipe file)
Calibrate
I mportant Allow cabinet to reach operating temperature 36°F 38°F (2°C 3°C) before calibrating. Calibration will be inaccurate if performed above operating temperatures.
6. Product calibration can be performed once operating temperature has been reached. See “Calibration Procedure” on page 29 for step-by-step calibration instructions. Once completed, the Blend-In-Cup machine is ready for use.
7. Reinstall top and side panels.
8. Push BIC into place.
9. Verify the unit is level and shim if necessary.
DEMONSTRATE 10. Demonstrate using the Interface. See “Touch Screens”
on page 21.
11. Demonstrate how to make drink. See “Procedure to Make a Drink” on page 24.
12. Demonstrate Manager Menu options, using the default password. (The password can be changed.) See “Manager’s Menu Screen” on page 27.
13. Set date and time to activate warranty.
14. Complete start-up form, sign, and have store manager sign form. (Fax to number on form.)

Part Number 9291386 03/31/2023

Component Identification
Cup Dispensers
Touch Screen Plain Water & CO2 Regulator Gauges
USB Port Power Switch Product Bins
Pull Out Tray

Section 3 Operation

Blending Station Doors
Product Dispense Area
Whip Cream Door (Optional)
Syrup Rail & Dividers (Optional)
Cabinet Door (Can be configured for Right- or Left-Hand)

Sequence of Operation
NORMAL OPERATION
Drink Selection screen appears after power-up of the unit. Operator presses one of the drink type buttons on the Drink Selection screen, and the Flavor Options screen appears. Once a flavor is selected, the Size screen appears. See “Procedure to Make a Drink” on page 24.
Next the drink preparation sequence commences. If add-ins are required for the drink, the user will be prompted. Here, according to the drink size selected and when initiated through the touch screen, the machine dispenses product and ice into the cup in the dispense area. The cup is then placed into an available blend chamber.

With the blend chamber door closed and after “Start Mixer” is selected on the touch screen, the machine blends the drink for the correct time at the proper blender speed. If add-ins are required for the drink after blending, the user will be prompted.

After the drink is removed and the operator closes the blend chamber door, the automatic rinse of the blender initiates. The Drink Selection screen re- appears.

Default Temperature Control Setting

36°F/2°C set point 2°F/1°C differential controlled by software

Part Number 9291386 03/31/2023

Operation
ICE MAKING Ice Machine Switches – Rear of the Unit
Compressor Switch
Power Switch
The ice machine will not start until: 1. The compressor rocker switch is moved to “ON”. 2. Ice does not contact the bin level sensor. 3. The water reservoir is full of water. With power supplied and the compressor rocker switch in the ON position, the gear motor and refrigeration system start. The float valve controls the water inlet valve and water level. The freeze cycle ends when the ice contacts the ice bin level sensor. NOTE: Ice machines use an auger to remove ice from the evaporator. Occasional noises (creaks, groans, squeaks, or pops) are a normal part of the ice making process.

Section 3

Part Number 9291386 03/31/2023

Section 3

Operation

Touch Screens
The “easy ToUCH” screen has four selections. One is for the drink making procedure: Drink Selection displays by default at start-up. The Manager’s Menu is for accessing the machine’s settings. Inventory is for product information and Cleaning is for routine maintenance of the machine.
DRINK SELECTION SCREEN The Drink Selection screen appears on power-up (except where clean/sanitize limitations have been exceeded, in which case the Cleaning screen appears). See “Maintenance” on page 35 for Daily, Weekly and Monthly cleaning/sanitization. The Drink Selection screen’s primary function is to select a drink to make or to access the Main Menu.

Nozzle & Cabinet Temperatures
Drink Categories

Cleaning Reminders

Go to Main Menu Screen
How to Access The Drink Selection screen displays by default unless cleaning is required. This screen can also be accessed through the main menu Book Icon.

Rinse Button(s)
Icon Button Descriptions · NOZZLE & CABINET Temperatures
Displays the current temperature for dispense point nozzle and the refrigeration cabinet. Unit of measure can be changed in the Manager’s Menu. · Drink Categories The main product categories are displayed left to right on the Drink Selection screen. Touching a category will display the drink flavor options available for the category. NOTE: Available drink selections may vary depending on the recipe file installed.
· Main Menu Arrow Navigates to the Main Menu screen. (See “Main Menu Screen” on page 26)
· Cleaning Reminders Displays the time remaining in days until ZONE 2 (Weekly) and ZONE 3 (Monthly) cleaning is required. If equipped with this feature.
· Rinse Button Press to rinse the left or right blender chambers. Blend chamber door(s) must be closed.

Part Number 9291386 03/31/2023

Operation

Section 3

FLAVOR SELECTION SCREEN
The Flavor Selection screen appears after a Drink Selection has been made. Flavor options will vary depending on what recipes are configured on the unit. This screen’s primary function is to select a drink flavor.

Nozzle & Cabinet Temperatures
Drink Flavor Buttons

Cleaning Reminders

Go Back One Screen

Rinse Button(s)

How to Access The Flavor Selection screen displays after a drink selection has been made from the Drink Selection screen.
Icon Button Descriptions · NOZZLE & CABINET Temperatures
Displays the current temperature for dispense point nozzle and the refrigeration cabinet. Unit of measure can be changed in the Manager’s Menu.

· Drink Flavor Buttons Flavor choices for the drink type that was selected.
· Yellow Border If any of the drink’s ingredients will expire soon, the yogurt has expired, or there is less than 10% left in the product bag. Check the Product Inventory Screen for exact amount of product remaining. (See “Product Inventory Screen” on page 31)
· Red Border Product expired, flavor selection unavailable. Will need to replace product bag. (See “Procedure to Install a Product Bag” on page 32)
NOTE: Available flavor selections may vary depending on the recipe file installed.
· Back Arrow Navigates to previous Drink Selection screen. (See “Drink Selection Screen” on page 21)
· Cleaning Reminders Displays the time remaining in days until ZONE 2 (Weekly) and ZONE 3 (Monthly) cleaning is required. If equipped with this feature.
· Rinse Button Press to rinse the left or right blender chambers. Blend chamber door(s) must be closed.

Part Number 9291386 03/31/2023

Section 3

Operation

SIZE SCREEN
The Size screen appears after a drink flavor has been chosen from the Flavor Selection screen. This screen’s primary function is to select size and make a drink. Optional Add-Ins are also performed through this screen if the drink requires them.

Nozzle & Cabinet Temperatures
Add-in Topping

Cleaning Reminders

Drink Size Selection Buttons

Go Back One Screen

Icon Button Descriptions
· NOZZLE & CABINET Temperatures Displays the current temperature for dispense point nozzle and the refrigeration cabinet. Unit of measure can be changed in the Manager’s Menu.
· Add-Ins These are not functioning buttons, only a graphic representation of the add-in used when making the selected drink. The screen will prompt the user when the add-in is to be added to the drink.
NOTE: Not all drinks have an add-in. Drink add-ins may vary depending on the recipe file installed.
· Drink Size Buttons Press a drink size (SMALL, MEDIUM, or LARGE) to start the drink making process. Once one is selected, the screen will prompt the user to place the correct cup size in the dispense area.
Cleaning Reminders

With the correct cup in place, press the green check to dispense product/ice into the cup or press the red X to cancel and return to the Size Selection screen. (See “Procedure to Make a Drink” on page 24)
· Back Arrow Navigates to previous Flavor Selection screen. (See “Flavor Selection Screen” on page 22)
· Cleaning Reminders Displays the time remaining in days until ZONE 2 (Weekly) and ZONE 3 (Monthly) cleaning is required. If equipped with this feature.

Cup Size Required

Dispense Product

Dispense Prompt Screen

Part Number 9291386 03/31/2023

Operation

Procedure to Make a Drink NOTE: Ice must be present in the ice hopper, product must be connected and primed to produce a drink.

1. Press the Open Book icon.

4. Drink size is the next selection.

Section 3

2. Select a category of drink recipes.

5. Place cup under center dispenser and press the green check.

3. Specific drink combinations are displayed on the next screen. If a drink is not available, it will be highlighted with a red square around it. Unavailable flavors have expired and will need to be replaced. (See “Procedure to Install a Product Bag” on page 32)

6. As the flavor dispenses into the cup, the screen will display DISPENSING.
7. If Add-in ingredients need to be manually added, the screen will give specific directions. More ingredients may be required later, follow the screen directions.
8. Choose an available mixer, place the cup into the blender chamber, and shut the door. Press the corresponding right or left flashing green/blue arrow.

NOTE: Single mixer unit will only display a right arrow. Press the red X to cancel.

Part Number 9291386 03/31/2023

Section 3 9. While the drink is mixing, the top of the screen will read
BLENDING.
NOTE: On dual mixer units, a second drink can be selected and blended simultaneously. 10. Follow all drink specific screen directions for add-ins if
necessary and press the flashing arrow if prompted.
11. When the blender is done mixing, open the door and remove the drink. The blending station will go through a rinse cycle after the door is closed again.
12. The blend station will not be available again until the door is closed and the rinse cycle is completed.

Operation

Part Number 9291386 03/31/2023

Operation

Section 3

MAIN MENU SCREEN
Accessed primarily though the Drink Selection screen, this screen’s primary function is to provide access to all other procedures and adjustments that can be performed on the unit.

Drink Recipes Menu
Managers Menu

Inventory Cleaning

Category Icon Descriptions
· Drink Recipes Menu Displays the Drink Selection screen. (See “Drink Selection Screen” on page 21)

· Inventory Displays the remaining percentage of product in each bag, and NOZZLE and CABINET temperature readings. (See “Product Inventory Screen” on page 31)

· Managers Menu Displays a Password Keypad screen. When password is correctly entered, a menu of protected information for a manager will display. (See “Manager’s Menu Screen” on page 27)

· Cleaning Displays the Cleaning screen and gives the options for ZONE 1 (Daily), ZONE 2 (Weekly), or ZONE 3 (Monthly) cleaning and PRODUCT LINE FLUSH. (See “Maintenance” on page 35) If equipped with this feature.

Part Number 9291386 03/31/2023

Section 3

Operation

MANAGER’S MENU SCREEN
Accessed though the Main Menu screen, this screen’s primary function is to provide on-screen access to Manager-only functions.

Password Display Area

Clear Password Display

Password Input Keypad
Accept Password
How to Access

Cancel
Manager Menu Features

After selecting Manager’s Menu icon from the Main Menu, the Password Keypad screen appears. The manager screens are password protected. Enter the Manager’s pass code using the QWERTY keypad, then press the green check to accept.
After typing in the correct password, Language, Date/Time, Temperatures, Edit Password, Configure Slots, Updates, Auto Wash Timer and Service screens are accessible. When the manager screens are inactive for a time period, the screen will return to the drink menu.
I mportant
Do not change the language, edit the password or configure the slots unless instructed to do so by the factory. The service screen is password protected, contact the factory for access.

Manager Menu Screens
· Manager Screen 1 · LANGUAGE · DATE & TIME Settings · TEMPERATURES · EDIT PASSWORD · CONFIGURE SLOTS
· Manager Screen 2 · UPDATES · AUTO WASH TIMER · SERVICE (Password Protected Sub Screens)
· Manager Screen 3 This screen displays all current software versions on the unit.
· Manager Screen 4 This screen displays the drink counter.

Part Number 9291386 03/31/2023

Operation
Assigning Flavors 1. From the Main Menu select the Manager icon.

Section 3 6. Select a slot you want to assign a flavor to.

2. Type in the password.
2 3
3. Select the green check. 4. Select CONFIGURE SLOTS.
5. Press the SLOT FLAVOR icon.
28

7. Select from available flavors.
NOTE: Available flavors will vary depending on the recipe file that is loaded on the machine. Select ASSIGN FLAVOR.
· Screen will return to the Select Slot screen. · The flavor name will now display and the slot will be
highlighted green. 8. Continue to select slots and flavors until all slots are
assigned.
9. Select the red X when finished to return to the Configure Slots screen. Select the return arrow twice to return to the Main Menu.
Part Number 9291386 03/31/2023

Section 3
CALIBRATION PROCEDURE Gather the following supplies
I mportant Prior to performing calibration, check for empty product bags, refrigerate product bags for 24 hours, and if Zone 2 cleaning has just been completed, wait 1 hour.
Kitchen Scale
Empty & Clean Cups
1. From the Main Menu, select the Manager icon.

Operation 5. Select a flavor, water or ice to calibrate.
6. Follow the on-screen instructions and do the following: · Get a scale. · Tare empty cup weight. · Position an empty cup for dispense.

2. Enter the manager’s password. 3. Select CONFIGURE SLOTS.
4. Select CALIBRATE FLAVOR.

· Press green check when ready. · Wait until dispensing is done. · Weigh cup.
NOTE: Flavor and water target is 4 oz. (113 grams). Ice target is 6 oz. (170 grams).
· Tap button to enter weight.

Part Number 9291386 03/31/2023

Operation
7. The Enter Weight screen will appear. A. Enter the cup weight using the number pad.

Section 3
10. The newly calibrated slot will be highlighted in green. A. Choose another flavor, water or ice to calibrate.

A
B
B. Select the green check when done to continue. NOTE: If the weight entered was not 4 oz. (113 grams) for a flavor/water or 6 oz. (170 grams) for ice, the unit will electronically adjust the dispense calibration based on the weight entered to obtain the correct target dispense weight. No mechanical adjustments are required. 8. The calibration screen will display again with the
weight entered on the previous screen. A. If the weight displayed is incorrect, press the
button again and re-enter weight.

A
B
B. Or press the red X to return to the CONFIGURE SLOTS Screen. From there press the back arrow twice to reach the Main Menu and place the unit into operation.

B A
B. Press green check when done to save and complete calibration for the slot.
9. The CALIBRATION COMPLETE screen will display.

· Press green check to return to the Calibration Slot Choice screen.
30

Part Number 9291386 03/31/2023

Section 3

Operation

PRODUCT INVENTORY SCREEN
This screen’s primary function is to provide visual product inventory information for the user. The Product Inventory screen is normally accessed through the Main Menu.

Product Bin Number
Product Inventory Bar Graph

Unassigned Product Bin

Days Until Expiration
Nozzle Temperature
Main Menu

Cabinet Temperature

The inventory screen visually displays levels for all flavors. Underneath each flavor is the time remaining until the flavor expires in days. NOZZLE and CABINET temperatures are also on the inventory screen. When a flavor is touched on the screen, the instructions to replace a product bag will begin. (See “Procedure to Install a Product Bag” on page 32)

How to Access

· UNASSIGNED If UNASSIGNED is displayed below the product bin number, no product is currently assigned to the bin.

Icon Button Descriptions
· Product Bin Number Displays the product bin number the Product Inventory Bar Graph represents.
· Product Inventory Bar Graph Product inventory tracking estimates the remaining flavoring in each product’s bag in the reach-in compartment in 5% increments.
· Green Bar Product inventory is above 10% and not near expiration.

· NOZZLE Temperature Displays the current temperature near the dispense point. Can be set to Celsius or Fahrenheit in the Manager’s Menu. (See “Manager’s Menu Screen” on page 27)
· Back Arrow Navigates to previous Main Menu screen.
· Days Until Expiration Displays the number of days remaining until the product bag expires. Pressing the corresponding product bar graph will access the Replace Product screen, displaying the steps to follow for replacement. (See “Procedure to Install a Product Bag” on page 32)

· Yellow Bar Product inventory has fallen below 10% or less than 24 hours until expiration, a message appears on the Drink Selection screen for the affected drink(s).

· Red Bar If the bar representing a product’s inventory level is red, the bag is empty or expired. Replace product. (See “Procedure to Install a Product Bag” on page 32)

Part Number 9291386 03/31/2023

Operation

Section 3

· CABINET Temperature Displays the current temperature in the refrigeration cabinet. Can be set to Celsius or Fahrenheit in the Manager’s Menu. (See “Manager’s Menu Screen” on page 27)
Procedure to Install a Product Bag
1. From the Main Menu touch the Inventory icon.

4. Press the green check to continue. 5. Position rear groove of the spout on product bag into
slot of the product bin.
I mportant The spout must snap into the slot of the product bin!
6. Open the cap on the product bag and tear it off. 7. Return product bin to its position in cabinet. 8. Press the green check to continue. 9. Select inventory level from FULL BAG, PRIME FLAVOR or
NO BAG.

2. On the Inventory screen, select the product to be installed.

10. Select FULL BAG when installing a new product bag and the Prime screen will display.
11. Place cup under dispenser and press the Prime icon to prime the line with the new product bag, DISPENSING will display on the screen. Repeat until product consistently flows into the cup.
12. Press the green check to continue.

· Products with less than 10% inventory or less than 24 hours until product expires will be displayed with a yellow bar.
· Products that are expired will be displayed with a red bar.
3. Follow the on screen instructions.
· Remove product bin from cabinet and discard empty bag.
· Wipe the inside of the product bin with a clean towel. · Place new product bag with the spout facing down
into product bin.

13. Installation is now complete. The inventory bar will now display full, green, and days until expiration will reset.
14. Select another product to be installed or return to the previously active screen by pressing the back arrow.
I mportant Resetting a product’s inventory without replacing the product bag will cause the Product Inventory screen, percentages, and expiration to be inaccurate.

Part Number 9291386 03/31/2023

Section 3

Operation

CLEANING SCREEN
The Cleaning screen appears after selected from the Main Menu or when prompted to perform routine cleaning. This screen’s primary function is to perform routine cleaning and sanitation of the machine.

Cleaning Countdown

ZONE 1 Daily Cleaning

ZONE 3 Monthly Cleaning

ZONE 2 Weekly Cleaning
Main Menu

PRODUCT LINE FLUSH

How to Access

Icon Button Descriptions
· ZONE 1 – Daily Cleaning Displays the Daily Cleaning screen and guides the user through all daily cleaning requirements. See “Daily Cleaning – Zone 1” on page 37.
· ZONE 2 – Weekly Cleaning Displays the Weekly Cleaning screen and guides the user through all weekly cleaning requirements. See “Weekly Cleaning – Zone 2” on page 41.
· ZONE 3 – Monthly Cleaning Displays the Monthly Cleaning screen and guides the user through all monthly cleaning requirements. See “Monthly Cleaning – Zone 3” on page 52. If equipped with this feature.
· Back Arrow Returns to the previous screen or Main Menu.
· Cleaning Count Down Days left until Cleaning is required. Shown in DAY increments, changes to HOURS when there is less than a day (24 hours) until cleaning of the machine is required. Resets once cleaning has been completely performed.
I mportant
Once the time limit has been exceeded the machine will no longer make a drink until cleaning has been completed.
· PRODUCT LINE FLUSH Displays the Product Line Flush screen and guides the user on how to flush all product lines. See “Product Line Flush” on page 67.

Part Number 9291386 03/31/2023

Operation

Section 3

Other Operations
LOADING RECIPES
Plug in the Flash drive (above upper left corner of screen). From the Main Menu select the Manager icon. Type in the password and select the green check. Select the down arrow to navigate to the next screen. Select UPDATES. Select RECIPES. Select the UPDATE RECIPES FROM USB icon. Verify the version to be loaded is correct, and select the green check. Screen will display status and then UPDATE COMPLETE.
RECOMMENDED CUPS
Although a variety of cups may work in the BIC machine, the most success (without cup cracking) has come from polyethylene (PETE) cups. Other varieties such as glass, polypropylene, and thick walled styrofoam have also proven workable. Cup thickness, material composition, diameter and cup height play an important role in the workability of the cup within the machine.
The following are cup general guidelines. Cups outside these parameters may work but are not recommended. Testing in the machine with the product will be necessary. Contact the Multiplex team for a detailed cup evaluation.
· Cup heights between 4.25″ and 7.00″.
· Cup opening diameter greater than 3.50″ and less than 4.18″.
· Cup base diameter greater than 2.38″ and less than 2.62″.
· Approved Materials – PET, PET-R, Glass & Metal

Changing the Cup Dispenser Size
Turn the inner dial so that the notch sets at 1, 2, 3 or 4. Setting 1 will hold the smallest cup and 4 the largest cup. When the dial moves from 1 to 2, the dispenser fingers retract and allow for a larger cup to be inserted.

Position 1

Position 2

Position 3

Position 4

Part Number 9291386 03/31/2023

Section 4 Maintenance

General Maintenance
This section covers common unit components and their care.
The chart below is an overview of the maintenance that the end user and service technician should perform, and

the frequency. These figures are the minimum required. If the Ice Machine is supplied with hard water, more frequent cleaning should be performed. If the condenser air filter is totally blocked after one week, more frequent cleaning is recommended. (X = End User, S = Service Company)

Maintenance

Daily

Blender / Dispense Area

Cleaning/ Sanitizing

(Zone 1 Cleaning)

Product Line Cleaning & Sanitizing
(Zone 2 Cleaning)

Drain Cleaning

Clean Air Filters

Clean/Sanitize Ice Maker/Bin
(Zone 3 Cleaning)

Descale Ice Maker/Bin (Zone 3 Cleaning)

Clean Condenser Coil

Inspect Ice Maker / Dispenser Parts

Check Ice Quality

Weekly Monthly 3 Months 6 Months Annual After Prolonged At Start-Up Shutdown

X X X

nWarning
The power switch must be turned to OFF and the unit disconnected from the power source whenever performing service, maintenance functions or cleaning the refrigerated area
I mportant If the machine going to be shut down for any length of time, it is recommended to go through the Zone 2 Weekly Cleaning both prior to turning off the unit and when returned to use.
If the unit is turned off, the product will no longer be kept cool in the refrigeration cabinet. Remove all product bags and keep refrigerated to prevent spoilage.
DOOR GASKET MAINTENANCE Door gaskets require regular cleaning to prevent mold and mildew buildup and also to retain the elasticity of the gasket. Gasket cleaning can be done with the use of warm soapy water. Avoid full strength cleaning products

on gaskets as this can cause them to become brittle and crack. Never use sharp tools or knives to scrape or clean the gasket. Gaskets can be easily replaced and do not require the use of tools or an authorized service person. The gaskets are “Dart” style and can be pulled out of the groove in the door and new gaskets can be “pressed” back into place.
DRAIN MAINTENANCE – INSIDE LOWER CABINET
Each unit has a drain located inside the unit that removes the condensation from the evaporator coil and routes it to an external condensate evaporator pan. Each drain can become loose or disconnected during normal use. If you notice water accumulation on the inside of the unit, be sure the drain tube is connected to the evaporator drain pan. If water is collecting underneath the unit, make sure the end of the drain tube is in the condensate evaporator in the machine compartment. The leveling of the unit is important, as the units are designed to drain properly when level. Be sure all drain lines are free of obstructions.

Part Number 9291386 03/31/2023

Maintenance

Section 4

REFRIGERATORS
nWarning
Do not damage the refrigeration circuit when installing, maintaining or servicing the unit.
The interior and exterior can be cleaned using soap and warm water. If this isn’t sufficient, try ammonia and water or a nonabrasive liquid cleaner. When cleaning the exterior, always rub with the “grain” of the stainless steel to avoid marring the finish. Do not use an abrasive cleaner because it will scratch the stainless steel and can damage the breaker strips and gaskets.
STAINLESS STEEL CARE & CLEANING
To prevent discoloration or rust on stainless steel, several important steps need to be taken. First, we need to understand the properties of stainless steel. Stainless steel contains 70-80% iron, which will rust. It also contains 1230% chromium, which forms an invisible passive film over the steel’s surface, which acts as a shield against corrosion. As long as the protective layer is intact, the metal is still stainless. If the film is broken or contaminated, outside elements can begin to break down the steel and begin to form discoloration or rust. Proper cleaning of stainless steel requires soft cloths or plastic scouring pads!
nWarning
Never Use Steel Pads, Wire Brushes or Scrapers!
Cleaning solutions need to be alkaline-based or nonchloride cleaners. Any cleaner containing chlorides will damage the protective film of the stainless steel. Chlorides are also commonly found in hard water, salts, and household and industrial cleaners. If cleaners containing chlorides are used, be sure to rinse repeatedly and dry thoroughly. Routine cleaning of stainless steel can be done with soap and water. Extreme stains or grease should be cleaned with a non-abrasive cleaner and plastic scrub pad. Always rub with the grain of the steel. There are stainless steel cleaners available which can restore and preserve the finish of the steel’s protective layer. Early signs of stainless steel breakdown are small pits and cracks. If this has begun, clean thoroughly and start to apply stainless steel cleaners in attempt to restore the passivity of the steel.

,Caution
Never use an acid-based cleaning solution! Many food products have an acidic content, which can deteriorate the finish. Be sure to clean the stainless steel surfaces of ALL food products. Common items include: tomatoes, peppers and other vegetables.
DOORS/HINGES Over time and with heavy use, doors and hinges may become loose. If this happens, tighten the screws that mount the hinge brackets to the frame of the unit. Loose or sagging doors can cause the hinges to pull out of the frame, which may damage both the doors and the hinges. In some cases this may require qualified service agents or maintenance personnel to perform repairs.
NOTE: Do not place hot pans on/against the blue ABS liner. Do not throw items into the storage area. Failure to follow these recommendations could result in damage to the interior of the cabinet or to the blower coil. Overloading the storage area, restricting the airflow, and continuous opening and closing of the doors and drawers will hamper the unit’s ability to maintain operational temperature.
PREVENTING BLOWER COIL CORROSION Immediately wipe up all spills.

Part Number 9291386 03/31/2023

Section 4

Maintenance

Daily Cleaning – Zone 1
NOTE: The following procedures are the basic daily cleaning instructions, on- screen instructions can vary depending on the recipe that was created with the MenuConnect program. * These items are optional and may not be displayed on all easyToUCH screens during ZONE 1 Cleaning.
· Time to complete – 15 minutes
nWarning- Risk of Injury to Persons- Moving Parts
Blend chambers contain fast-moving, sharp blender blades. Never put hands or other body parts into the blend chamber while blender blades are operating.
Never open the blender door and remove the cup until the blender shaft has completely stopped blending and blender shaft has moved out of the cup.
1. Cycle touch screen to the Main Menu and select the Cleaning icon.

GATHER THE FOLLOWING SUPPLIES Follow the on-screen instructions and gather the following supplies:
Clean towels (Cloths*)

Spray Cleaner & Detergent Solution (Approved dish detergent solution)

Spray Sanitizer & Solution (Approved sanitizer solution that provides 100 ppm available chlorine.)

Red & Blue Cleaning Cups (1 of each per blender station)
Cleaning Brush, Gloves & Safety Glasses*

These items are optional and may not be displayed on all easyToUCH screens.

NOTE: If other cleaners are used, it is possible they will not clean or sanitize your machine to NSF standards.
· Press the down arrow to continue.

2. In the Cleaning screen select the ZONE 1 icon.

Part Number 9291386 03/31/2023

Maintenance

BLENDERS / DISPENSE AREA CLEANING & SANITIZING Grate Removal / Blender Station Wash Follow the on screen instructions: 1. Put on gloves and safety glasses.* 2. Remove grate from the mixer station(s).
· Press the down arrow to continue.

Mixer Door Removal 1. Slightly open mixer door.

Section 4

3. Spray all surfaces inside blender station with cleaning solution. Then scrub thoroughly with approved cleaning brush.*
4. Thoroughly wipe down all surfaces of mixer station and repeat for the other side if applicable.
· Press the down arrow to continue.
Dispensing Area Cleaning
1. Remove center grate from dispensing area.

2. Squeeze at bottom of door. 3. Tilt out and pull the door down and out. 4. Repeat for other door if applicable.
· Press the down arrow to continue. Blender Station Wash 1. Completely spray blender station with cleaning
solution. Use cleaning brush to thoroughly scrub down the entire area.*

2. Spray all dispensing area surfaces with cleaning solution. Then use approved cleaning brush to thoroughly scrub area.
· Press the down arrow to continue.
3. Thoroughly spray each individual dispense nozzle with cleaning solution and apply cleaner to each individual dispensing valve. Then use approved cleaning brush to carefully scrub area.
4. Thoroughly wipe all dispense valves and dispense area with a clean towel.
· Press the down arrow to continue.

2. Using the approved cleaning brush, thoroughly scrub down top of blender cap and blender arm.
3. Lift blender cap and thoroughly scrub (with the approved cleaning brush) top of blade housing and bottom of blender cap.
· Press the down arrow to continue.
4. Thoroughly spray with sanitizer solution.
5. Using the approved cleaning brush, scrub entire blender assembly.*
6. Repeat for other side if applicable.
· Press the down arrow to continue.

Part Number 9291386 03/31/2023

Section 4
Reinstall Grate(s)/Door(s) 1. Take all grate(s) and door(s) to sink to wash and
sanitize.

Maintenance
The blenders will lower into the wash solution and spin to clean. WASHING will display on the screen.

I mportant Never Use Steel Pads, Wire Brushes, Scrapers, or any Abrasive Cleaners / Scouring Pads!
2. Do not put in dishwasher or power soaker. 3. Reinstall mixer grate(s). 4. Reinstall dispensing area grate. 5. Reinstall mixer door(s)
· Press the down arrow to continue. Blender Wash 1. Place blue cleaning cup(s) with wash solution in
blender station(s) and close the blender doors. · Use approved dish detergent solution.

Follow the on screen instruction. When prompted REMOVE CUP, remove the blue cup(s) and pour wash solution down the drain.
Close the blender door(s) and RINSING will display on the screen while the machine rinses the blenders.

2. Press the green check to begin.

FINISHED will display on the screen, then progress to the Blender Sanitizing screen.

Part Number 9291386 03/31/2023

Maintenance

Section 4

Blender Sanitizing
nWarning- Risk of Injury to Persons- Moving Parts
Blend chambers contain fast-moving, sharp blender blades. Never put hands or other body parts into the blend chamber while blender blades are operating.
Never open the blender door and remove the cup until the blender shaft has completely stopped blending and blender shaft has moved out of the cup.
1. Place red sanitizing cup(s) with sanitizing solution in blender station(s) and close the blender doors. · Use approved sanitizer solution that provides 100 ppm available chlorine.

Close the blender door(s) and RINSING will display on the screen while the machine rinses the blenders.
FINISHED will display on the screen, then progress to the Blender Station Sanitizing screen. Blender Station Sanitizing 1. Completely spray blender station with sanitizer
solution. Use cleaning brush to thoroughly scrub down the entire area.*

2. Press the green check to begin.
The blenders will lower into the wash solution and spin to sanitize. SANITIZING will display on the screen.

2. Allow to air dry. 3. Do not wipe off sanitizer! 4. Repeat for other side if applicable.
· Press the down arrow to continue. Dispensing Area Sanitizing 1. Thoroughly spray each individual dispense nozzle with
sanitizer solution.

Follow the on screen instruction. When prompted REMOVE CUP, remove the red cup(s) and pour sanitizing solution down the drain.

2. Thoroughly spray dispense area with sanitizer solution. 3. Allow to air dry. 4. Do not wipe off sanitizer! 5. Remove gloves and safety glasses.*
· Press the green check to signify you have completed the Zone 1 Daily Cleaning.

Part Number 9291386 03/31/2023

Section 4

Maintenance

Weekly Cleaning – Zone 2
NOTE: The following procedures are the basic weekly cleaning instructions, on- screen instructions can vary depending on the recipe that was created with the MenuConnect program or options chosen in the Managers Menu. *These items are optional and may not be displayed on all easyToUCH screens during ZONE 2 Cleaning.
· Time to complete – 1 hour
nWarning- Risk of Injury to Persons- Moving Parts
Blend chambers contain fast-moving, sharp blender blades. Never put hands or other body parts into the blend chamber while blender blades are operating.
Never open the blender door and remove the cup until the blender shaft has completely stopped blending and blender shaft has moved out of the cup.
1. Cycle touch screen to the Main Menu and select the Cleaning icon.

GATHER THE FOLLOWING SUPPLIES Follow the on-screen instructions and gather the following supplies:
Clean towels (Cloths*)

Spray Cleaner & Detergent Solution (Approved dish detergent solution)

Spray Sanitizer & Solution (Approved sanitizer solution that provides 100 ppm available chlorine.)
Red & Blue Cleaning Cups (1 of each per blender station)
Set of Three (3) Cleaning Buckets (Wash, Rinse & Sanitize Solutions)
Splash Shield

RB 123

Cleaning Manifold Drain cleaner & Dispenser*

2. In the Cleaning screen select the ZONE 2 icon.

Cleaning Brush, Gloves & Safety Glasses*

These items are optional and may not be displayed on all easyToUCH screens.
NOTE: If other cleaners are used, it is possible they will not clean or sanitize your machine to NSF standards.
· Press the down arrow to continue.

NOTE: Failure to complete the weekly cleaning sequence entirely will not reset the weekly cleaning timer and will require the process to be repeated.

Part Number 9291386 03/31/2023

Maintenance
PRODUCT LINE CLEANING & SANITIZING Prepare Cleaning Solutions Follow the on screen instructions: 1. Put on gloves & safety glasses.* 2. Fill wash bucket with water and add detergent.
(Approved dish detergent solution.) 3. Fill rinse bucket with water. 4. Fill sanitizer bucket with water and add approved
sanitizer. (Approved sanitizer solution that provides 100 ppm available chlorine.) 5. Fill blue cleaning cup(s) with wash solution and set aside. (Approved dish detergent solution.)

Section 4
5. Spray and wipe each BIB connector and area with cleaner.
6. Spray each BIB connector and area with sanitizer. 7. Connect a cleaning hose to each product nozzle.
· Press the down arrow to continue. 8. Place cleaning manifold in wash bucket. 9. Press the green check to begin cleaning the lines. This will automatically send the wash solution through each line (slot), displaying the progress on the screen, 30 seconds per slot.

· Press the down arrow to continue. 6. Fill red sanitizing cup(s) with sanitizing solution and set
aside. (Approved sanitizer solution that provides 100 ppm available chlorine.) · Press the down arrow to continue. Washing Instructions 1. Remove grate from center dispensing area. 2. Install splash guard in dispense area. 3. Remove product holders from cabinet. 4. Take product holders to refrigerated storage.

When washing has completed, the Rinsing Instructions screen will appear automatically. Rinsing Instructions 1. Remove cleaning manifold from wash bucket. 2. Place cleaning manifold in rinse bucket.

3. Press the green check to begin rinsing the lines.

· Press the down arrow to continue. 42

Part Number 9291386 03/31/2023

Section 4

Maintenance

This will automatically send the rinse solution through each line (slot), displaying the progress on the screen, 30 seconds per slot.

Purging Instructions
1. Disconnect the cleaning hoses from the product nozzles.

When rinsing has completed, the Sanitization Instructions screen will appear automatically. Sanitization Instructions 1. Remove cleaning manifold from rinse bucket. 2. Place cleaning manifold in sanitize bucket.

2. Press the green check to begin purging the lines. Air is pushed through each line (slot) blowing out any remaining liquid, displaying the progress on the screen, 30 seconds per slot. When purging has completed, the Reinstall Inventory screen will appear automatically. Reinstall Inventory 1. Retrieve product holders from refrigerated storage. 2. Reinstall each product holder into correct slot. 3. Remove splash guard from dispense area. 4. Reinstall center grate under dispensing area.

3. Press the green check to begin sanitizing the lines.
This will automatically send the sanitizing solution through each line (slot), displaying the progress on the screen, 30 seconds per slot.

· Press the down arrow to continue.

When sanitizing has completed, the Purging Instructions screen will appear automatically.

Part Number 9291386 03/31/2023

Maintenance

Section 4

5. Place a large cup under dispensing nozzles.
6. Press the green check to prime each line.
This will automatically prime each line with product. The screen will read PRIMING SLOT X. Each slot will change from PURGED to PRIMED.

SANITIZING ICE BIN & WATER NOZZLES (OPTIONAL) These steps will only display during the ZONE 2 Cleaning on units with this feature turned on in the Managers Menu. If this feature is not active, the interface will automatically proceed to “Blenders / Dispense Area Cleaning & Sanitizing” on page 46. Gather the Following Supplies
Cleaning Buckets – Set of Three (3)
123
Cleaning Hose (Located below produt bins)

When priming has completed the Prime Complete screen will appear automatically. Auto Prime Complete
1. Remove and dispose of large cup with primed product.

Ice Removal Chute Splash Guard

2. Press the green check to continue to the Sanitizing Ice Bin & Water Nozzles screen. If this feature is not turned on in the Managers Menu, proceed to “Blenders / Dispense Area Cleaning & Sanitizing” on page 46.

Sanitizing Solution (Approved sanitizer solution that provides 100 ppm available chlorine.)
Cleaning Manifold
Cleaning Brush, Gloves & Safety Glasses*

These items are optional and may not be displayed on all easyToUCH screens.
NOTE: If other cleaners are used, it is possible they will not clean or sanitize your machine to NSF standards.
· Press the down arrow to continue.

Part Number 9291386 03/31/2023

Section 4
Removal of Ice Follow the on screen instructions: 1. Install ice removal chute in dispenser area. 2. Place empty bucket on floor under ice chute.

Maintenance
Sanitizing Ice Bin & Water Nozzles Prep 1. Install splash guard in dispense area. 2. Put on gloves and safety glasses.* 3. Fill sanitizer bucket with water and add sanitizer. (Use
approved sanitizer solution that provides 100 ppm available chlorine.) 4. Place cleaning hose into the sanitizer bucket.

3. Press the green check to begin dispensing ice.
· The Ice Dispensing Timer screen will display, and the machine will empty of ice.

5. Press the green check to begin sanitizing the ice bin and water nozzles.
· The Sanitizing Timer screen will display, and count down during the sanitizing process.

Ice Disposal
1. Dispose of ice in the bucket and set aside.
2. Remove ice removal chute from the dispenser area and set aside.

Discard Sanitizer
1. Install cleaning hose into the bottom of refrigerated cabinet.
2. Discard remaining sanitizer from the bucket.

3. Press the green check. Part Number 9291386 03/31/2023

3. Press green check to continue. 45

Maintenance
Rinsing Sanitizer Prep 1. Install splash guard in the dispense area.

Section 4
BLENDERS / DISPENSE AREA CLEANING & SANITIZING Grate Removal / Blender Station Wash 1. Put on gloves and safety glasses. 2. Remove grate from the mixer station(s). 3. Spray all surfaces inside blender station with cleaning
solution. Then scrub thoroughly with approved cleaning brush.

2. Press the green check to begin the plain water rinse cycle.

· The Rinse Timer screen will display and count down during the rinsing process, then automatically proceed to the Grate Removal/Blender Station Wash screen.

· Press the down arrow to continue.
4. Thoroughly wipe down all surfaces of mixer station and repeat for the other side if applicable.
· Press the down arrow to continue.
Dispensing Area Cleaning
1. Remove center grate from dispensing area.
2. Spray all dispensing area surfaces with cleaning solution. Then use approved cleaning brush to thoroughly scrub area.*

· Press the down arrow to continue.
3. Thoroughly spray each individual dispense nozzle with cleaning solution and apply cleaner to each individual dispensing valve. Then use approved cleaning brush to carefully scrub area.*
4. Thoroughly wipe all dispense valves and dispense area with a clean towel.
· Press the down arrow to continue.

Part Number 9291386 03/31/2023

Section 4
Mixer Door Removal 1. Slightly open mixer door. 2. Squeeze at bottom of door. 3. Tilt out and pull the door down and out. 4. Repeat for other door if applicable.

Maintenance
Reinstall Grate(s)/Door(s) 1. Take all grate(s) and door(s) to sink to wash and
sanitize. I mportant
Never Use Steel Pads, Wire Brushes, Scrapers, or any Abrasive Cleaners / Scouring Pads!
2. Do not put in dishwasher or power soaker. 3. Reinstall mixer grate(s). 4. Reinstall dispensing area grate. 5. Reinstall mixer door(s).

· Press the down arrow to continue.
Blender Station Wash
1. Completely spray blender station with cleaning solution. Use cleaning brush to thoroughly scrub down the entire area.
2. Using the approved cleaning brush, thoroughly scrub down top of blender cap and blender arm.
3. Lift blender cap and thoroughly scrub (with the approved cleaning brush) top of blade housing and bottom of blender cap.*

· Press the down arrow to continue. Blender Wash 1. Place blue cleaning cup(s) with wash solution in
blender station(s) and close the blender doors. · Use approved dish detergent solution.

· Press the down arrow to continue. 4. Thoroughly spray with sanitizer solution. 5. Using the approved cleaning brush, scrub entire
blender assembly.* 6. Repeat for other side if applicable.
· Press the down arrow to continue.

2. Press the green check to begin.

Part Number 9291386 03/31/2023

Maintenance

Section 4

The blenders will lower into the wash solution and spin to clean. WASHING will display on the screen.
Follow the on screen instruction. When prompted REMOVE CUP, remove the blue cup(s) and pour wash solution down the drain.

Blender Sanitizing
nWarning- Risk of Injury to Persons- Moving Parts
Blend chambers contain fast-moving, sharp blender blades. Never put hands or other body parts into the blend chamber while blender blades are operating.
Never open the blender door and remove the cup until the blender shaft has completely stopped blending and blender shaft has moved out of the cup.
Place red sanitizing cup(s) with sanitizing solution in blender station(s) and close the blender doors.
· Use approved sanitizer solution that provides 100 ppm available chlorine.

Close the blender door(s) and RINSING will display on the screen while the machine rinses the blenders.

3. Press the green check to begin.
The blenders will lower into the wash solution and spin to sanitize. SANITIZING will display on the screen.

FINISHED will display on the screen, then progress to the Blender Sanitizing screen.

Follow the on screen instruction. When prompted REMOVE CUP, remove the red cup(s) and pour sanitizing solution down the drain.

Part Number 9291386 03/31/2023

Section 4

Maintenance

Close the blender door(s) and RINSING will display on the screen while the machine rinses the blenders.

Dispensing Area Sanitizing
1. Thoroughly spray each individual dispensing nozzle with sanitizer solution.

FINISHED will display on the screen, then progress to the Blender Station Sanitizing screen.
Blender Station Sanitizing
1. Completely spray blender station with sanitizer solution. Use cleaning brush to thoroughly scrub down the entire area.*
2. Allow to air dry.
3. Do not wipe off sanitizer!
4. Repeat for other side if applicable.

2. Thoroughly spray dispense area with sanitizer solution.
3. Allow to air dry.
4. Do not wipe off sanitizer!
· Press the green check to continue on to “Drain Cleaning (Optional)” on page 50 if equipped with this option. If not equipped with this option, the Weekly Cleaning Screen will display. See “Weekly Cleaning Completed” on page 51.

· Press the down arrow to continue.

Part Number 9291386 03/31/2023

Maintenance

Section 4

DRAIN CLEANING (OPTIONAL) *Only for units with this feature. These steps will only display during the ZONE 2 Cleaning on units with this feature turned on in the loaded recipe file. If this feature is not active, the interface will automatically proceed to “Weekly Cleaning Completed” on page 51.
Prepare Unit for Drain Cleaning
1. Remove doors from blender station(s).
2. Remove grate from center dispensing area.
3. Remove grate from blender station(s).

6. On the top of the dispenser, close pressure relief knob by turning clockwise.

· Press the down arrow to continue. 4. Slowly pour 1 gal / 3.8 L of hot (120-130°F / 49-54°C)
water into each drain. · Press the down arrow to continue. Prepare Drain Cleaning Solution 1. On the top of the dispenser, open pressure relief knob by turning counter-clockwise. 2. Remove the cap from the dispenser. · Press the down arrow to continue. 3. Pour 1 gal / 3.8 L of hot (120-130°F / 49-54°C) water into the dispenser. DO NOT EXCEED 140°F/60°C. · Press the down arrow to continue. 4. Quickly pour one packet of drain cleaner into dispenser. 5. Immediately replace and tighten cap.

· Press the down arrow to continue. 7. Shake dispenser to dissolve cleaner.
· Press the down arrow to continue. Drain Cleaning 1. Carefully purge a small amount of solution from the
dispenser into the sink. 2. This helps prevent “sputtering” of solution and possible
splash onto clothing or eyes.
· Press the down arrow to continue. 3. Carefully spray an equal amount of the solution into
each drain. · Press the down arrow to continue.

Part Number 9291386 03/31/2023

Section 4

Maintenance

Post Drain Cleaning
1. Open the pressure relief knob again by turning counter-clockwise.
2. Remove cap from the dispenser.
3. Rinse the dispenser with warm (75-90°F/23-32°C) water and return to the proper storage area.

Weekly Cleaning Completed 1. Remove gloves and safety glasses.* 2. Weekly cleaning has been completed. 3. Unit will need to be cleaned again in 7 days. 4. Return supplies to cleaning kit.

· Press the down arrow to continue. Reinstall Grate(s) / Door(s) 1. Wipe drain areas and work surface with sanitized towel
to remove drain cleaner. 2. Reinstall mixer grate(s). 3. Reinstall dispensing area grate. 4. Reinstall mixer door(s).

5. Press the green check to signify you have completed the Zone 2 Weekly Cleaning. The screen will return to the Main Menu screen.

· Press the down arrow to continue. I mportant
Drain cleaner is most effective when left for four (4) hours, but the machine can be used as needed.
· Press the green check to continue.

Part Number 9291386 03/31/2023

Maintenance

Section 4

Monthly Cleaning – Zone 3
NOTE: All steps will be displayed on screen. *These items are optional and may not be displayed on all easyToUCH screens during ZONE 3 Cleaning.
· Time to complete – 1 hour 45 minutes
1. Cycle touch screen to the Main Menu and select the Cleaning icon.

GATHER THE FOLLOWING SUPPLIES Follow the on-screen instructions and gather the following supplies:
Cleaning Buckets – Set of Two (2)

Cleaning Hose* (Located below product bins)

Ice Removal Chute

2. In the Cleaning screen select the ZONE 3 icon.

Splash Guard Clean towels (Cloths*)

Sanitizing Solution (Approved sanitizer solution that provides 100 ppm available chlorine.)

Cleaning Brush, Gloves & Safety Glasses*

NOTE: Failure to complete the Zone 3 cleaning sequence in its entirety could affect drink quality and will not reset the monthly cleaning timer which will require the process to be repeated.

These items are optional and may not be displayed on all easyToUCH screens.
If other cleaners are used, it is possible they will not clean or sanitize your machine to NSF standards.
· Press the down arrow to continue.

Part Number 9291386 03/31/2023

Section 4
ICE MAKER CLEANING & SANITIZING Removal of Ice Follow the on screen instructions: 1. Install ice removal chute in dispenser area. 2. Place empty bucket on floor under ice chute.

Maintenance
Sanitizing Ice Maker Prep 1. Install splash guard in the dispense area. 2. Put on gloves and safety glasses.* 3. Fill sanitizer bucket with water and add sanitizer. (Use
approved sanitizer solution that provides 100 ppm available chlorine.) 4. Place cleaning hose into the sanitizer bucket.

3. Press the green check to begin dispensing ice.
· The Ice Dispensing Timer screen will display, and the machine will empty of ice.

5. Press the green check to begin sanitizing the ice machine.
· The Sanitize Ice Maker Timer screen will display and count down during the sanitizing process.

Ice Disposal
1. Dispose of ice in the bucket and set aside.
2. Remove ice removal chute from the dispenser area and set aside.

· Discard Sanitizer & Ice Purge Prep screen will display once completed.

3. Press the green check to continue.

Part Number 9291386 03/31/2023

Maintenance
Discard Sanitizer & Ice Purge Prep 1. Discard remaining sanitizer from the bucket. 2. Removal of Ice. 3. Install ice removal chute in dispenser area. 4. Place empty bucket on the floor under the ice chute.

Section 4
Sanitizing Ice Bin & Water Nozzles Prep 1. Install splash guard in dispense area. 2. Put on gloves and safety glasses.* 3. Fill sanitizer bucket with water and add sanitizer. (Use
approved sanitizer solution that provides 100 ppm available chlorine.) 4. Place cleaning hose into the sanitizer bucket.

nWarning
This ice production will contain residual cleaning chemicals and must be discarded.
5. Press the green check to begin dispensing ice. · The Ice Dispensing Timer screen will display, and the machine will empty of ice.

5. Press the green check to begin sanitizing the ice bin and water nozzles.
· The Sanitizing Timer screen will display, and count down during the sanitizing process.

Ice Disposal
1. Dispose of ice in the bucket and set aside.
2. Remove ice removal chute from the dispenser area and set aside.

Discard Sanitizer
1. Install cleaning hose into the bottom of refrigerated cabinet.
2. Discard remaining sanitizer from the bucket.

3. Press the green check to continue. 54

3. Press green check to continue. Part Number 9291386 03/31/2023

Section 4
Rinsing Sanitizer Prep 1. Install splash guard in the dispense area.

Maintenance
Removal of Ice 1. Install ice removal chute in dispenser area. 2. Place empty bucket on floor under ice chute.

2. Press the green check to begin the plain water rinse cycle.
· The Rinse Timer screen will display, and count down during the rinsing process then automatically proceed to the Cleaning Solution Ice Production screen.

3. Press the green check to begin dispensing ice.
· The Ice Dispensing Timer screen will display, and the machine will empty of ice.

Ice Maker Cleaning Solution Ice
· Ice will then be produced using water from the unit’s chilled water source to remove any remaining cleaning solution from the ice maker.

Ice Disposal
1. Dispose of ice in the bucket and set aside.
2. Remove ice removal chute from the dispenser area and set aside.

nWarning
This ice production will contain residual cleaning chemicals and must be discarded.

3. Press the green check to signify you have completed the Zone 3 Monthly Cleaning. The screen will return to the Main Menu screen.
I mportant Ice storage has been depleted, low ice level may exist for 30 minutes!

Part Number 9291386 03/31/2023

Maintenance

Section 4

OTHER MONTHLY TASKS
Air Filters
For units equipped with upper and/or lower air filters. Each month check the air filters to be sure they are clean and allow proper airflow.

Failure to maintain a clean condenser coil can initially cause high temperatures and excessive run times. Continuous operation with a dirty or clogged condenser coil can result in compressor failure. Neglecting the condenser coil cleaning procedures will void any warranties associated with the compressor and cost to replace the compressor.
,Caution
Never use a high-pressure water wash for this cleaning procedure as water can damage the electrical components located near or at the condenser coil.
Exterior Cleaning
Remove dust and dirt from the exterior surfaces with a mild household dishwashing detergent and warm water. Wipe dry with a clean, soft cloth.
Use cleaners designed for use with stainless steel products.
Heavy stains should be removed with stainless steel wool. Never use plain steel wool or abrasive pads. They will scratch the panels.

Air Filter Locations
First access the rear of the unit. Slide them out one at a time and inspect them. If they are dirty or light will not pass through them when held up to light, take to a sink and wash with dish soap until clean. DO NOT put in a dishwasher. Once clean, slide them back into place on the unit and move unit back into place. Cleaning the Condenser Coil In order to maintain proper refrigeration performance, the condenser fins must be cleaned of dust, dirt and grease regularly. It is recommended that this be done at least every three months. If conditions are such that the condenser is totally blocked in three months, the frequency of cleaning should be increased. Clean the condenser with a vacuum cleaner or stiff brush. If extremely dirty, a commercially available condenser cleaner may be required.
56

Part Number 9291386 03/31/2023

Section 4

Maintenance

Biannual Descaling – Zone 3
Descaling is recommended every six (6) months. More frequent descaling may be required in some existing water conditions. Follow carefully any instructions provided with the bottles of Ice Machine Descaling or sanitizing solution.
nWarning
Always wear liquid-proof gloves to prevent the descaling and sanitizing solutions from coming into contact with skin.
NOTE: All steps will be displayed on screen. * These items are optional and may not be displayed on all easyToUCH screens during ZONE 3 Cleaning.
· Time to complete – 2 hours
Descaling must first be turned on in the Manager Menu Service Screen before it can be performed as part of Zone 3 cleaning and will need to be turned off once completed.
I mportant Only a trained manager or authorized technician should access the service screens. If changes to these settings are made incorrectly they can cause the unit to malfunction or not work at all.

3. Press the down arrow to advance to the next screen. 4. Select the Service icon. 5. Enter the password using the QWERTY keyboard.

TURN ON DESCALING
1. Cycle touch screen to the Main Menu and select the Managers Menu icon.

6. Select the CLEANING OPTIONS button.

2. Enter the password using the QWERTY keyboard.

Part Number 9291386 03/31/2023

Maintenance

Section 4

7. Turn ON Descaling: A. Touch the ZONE 3 DESCALING check box. The box should turn green with a check mark in it.
A

GATHER THE FOLLOWING SUPPLIES Follow the on screen instructions and gather the following supplies:
Cleaning Buckets – Set of Two (2)

Cleaning Hose* (Located below product bins)

B
B. Exit back out to the Main Menu using the back arrow multiple times, press SAVE when prompted.
8. Select the Cleaning icon in the Main Menu.

Ice Removal Chute Splash Guard

Clean Towels (Cloths*)

9. In the cleaning screen, select the ZONE 3 Icon.

Descaler Solution (Use Approved Ice Machine Descaling Solution)
Sanitizing Solution (Approved sanitizer solution that provides 100 ppm available chlorine.)
Cleaning Brush, Gloves & Safety Glasses*

These items are optional and may not be displayed on all easyToUCH screens.

NOTE: Failure to complete the Zone 3 cleaning sequence in its entirety could affect drink quality and will not reset the monthly cleaning timer which will require the process to be repeated.

NOTE: If other cleaners are used, it is possible they will not clean or sanitize your machine to NSF standards.
· Press the down arrow to continue

Part Number 9291386 03/31/2023

Section 4

Maintenance

ICE MAKER / BIN DESCALING, CLEANING & SANITIZING Removal of Ice Follow the on screen instructions: 1. Install ice removal chute in dispenser area. 2. Place empty bucket on floor under ice chute.

Descaling Ice & Water System Prep
I mportant These steps will only display if descaling has been turned on in the Managers Menu. If this feature is not active, the interface will automatically proceed to “Sanitizing Ice Maker Prep” on page 60.

3. Press the green check to begin dispensing ice.
· The Ice Dispensing Timer Screen will display, and the machine will empty of ice.

1. Install splash guard in the dispense area. 2. Put on gloves and safety glasses.* 3. Fill sanitizer bucket with water and add descaler. NOTE: Use approved ice machine cleaner. Consult manufacturer’s instructions for correct ratio.
4. Route cleaning hose to the outside of unit. 5. Place cleaning hose into bucket with descaler solution.

Ice Disposal
1. Dispose of ice in the bucket and set aside.
2. Remove ice removal chute from the dispenser area and set aside.

6. Press the green check to begin descaling the ice machine.
· The Descaling Ice Maker Timer Screen will display and count down during the descaling process.

3. Press the green check to continue.

· Continue Descaling Screen will display once completed.

Part Number 9291386 03/31/2023

Maintenance
Continue Descaling 1. Discard remaining descaler from the bucket. 2. Refill bucket with water and add approved descaler. 3. Place cleaning hose back into the descaler bucket.

Section 4
Sanitizing Ice Maker Prep 1. Install splash guard in the dispense area. 2. Put on gloves and safety glasses.* 3. Fill sanitizer bucket with water and add sanitizer. NOTE: Use approved sanitizer solution that provides 100 ppm available chlorine. Consult manufacturer’s instructions for correct ratio. 4. Place cleaning hose into the sanitizer bucket.

4. Press the green check to descale the ice bin and water nozzles.
· The Descaling Bin & Nozzles Timer Screen will display and count down during the descaling process.

5. Press the green check to begin sanitizing the ice machine.
· The Sanitize Ice Maker Timer Screen will display and count down during the sanitizing process.

· Discard Descaler Screen will display once completed. Discard Descaler 1. Discard remaining descaler from the bucket.

· Discard Sanitizer & Ice Purge Prep Screen will display once completed.

· Press the green check to continue.

Part Number 9291386 03/31/2023

Section 4
Discard Sanitizer & Ice Purge Prep 1. Discard remaining sanitizer from the bucket. 2. Removal of ice. 3. Install ice removal chute in dispenser area. 4. Place empty bucket on the floor under the ice chute.

nWarning
This ice production will contain residual cleaning chemicals and must be discarded.
5. Press the green check to begin dispensing ice. · The Ice Dispensing Timer Screen will display, and the machine will empty of ice.

5. Press the green check to begin sanitizing the ice bin and water nozzles.
· The Sanitizing Timer Screen will display, and count down during the sanitizing process.

Ice Disposal
1. Dispose of ice in the bucket and set aside.
2. Remove ice removal chute from the dispenser area and set aside.

Discard Sanitizer
1. Install cleaning hose into the bottom of the refrigerated cabinet.
2. Discard remaining sanitizer from the bucket.

3. Press the green check to continue. Part Number 9291386 03/31/2023

3. Press green check to continue. 61

Maintenance
Rinsing Sanitizer Prep 1. Install splash guard in the dispense area.

Section 4
Removal of Ice 1. Install ice removal chute in dispenser area. 2. Place empty bucket on floor under ice chute.

2. Press the green check to begin the plain water rinse cycle.
· The Rinse Timer Screen will display, and count down during the rinsing process, then automatically proceed to the Cleaning Solution Ice Production Screen.

3. Press the green check to begin dispensing ice.
· The Ice Dispensing Timer Screen will display, and the machine will empty of ice.

Ice Maker Cleaning Solution Ice
· Ice will then be produced using water from the unit’s chilled water source to remove any remaining cleaning solution from the ice maker.

Ice Disposal
1. Dispose of ice in the bucket and set aside.
2. Remove ice removal chute from the dispenser area and set aside.

nWarning
This ice production will contain residual cleaning chemicals and must be discarded.

3. Press the green check to signify you have completed the Zone 3 Monthly Cleaning. The screen will return to the Main Menu screen.

Part Number 9291386 03/31/2023

Section 4
TURN OFF DESCALING 1. From the Main Menu select the Managers Menu icon.

Maintenance 5. Enter the password using the QWERTY keyboard.

2. Enter the password using the QWERTY keyboard.

6. Select the CLEANING OPTIONS button.

3. Press the down arrow to advance to the next screen.

7. Turn OFF Descaling:
A. Touch the ZONE 3 DESCALING check box. The box should turn red with an “x” in it.

4. Select the Service icon.

A
B
B. Exit back out to the Main Menu using the back arrow multiple times, press SAVE when prompted. Descaling is now turned off during Zone 3 Cleaning.
I mportant Ice storage has been depleted, low ice level may exist for 30 minutes!

Part Number 9291386 03/31/2023

Maintenance

Section 4

Ice Machine Cleaning
These instructions are for units with internal ice maker and not equipped with the Zone 3 Clean in Place option or when manual cleaning is required.
I mportant Only a trained manager or authorized technician should perform ice machine cleaning.
Descaling is recommended every six (6) months. More frequent descaling may be required in some existing water conditions. Sanitizing is recommended every three (3) months. Follow carefully any instructions provided with the descaling or sanitizing solutions being used.
nWarning
Always wear liquid-proof gloves to prevent the descaling and sanitizing solutions from coming into contact with skin.
nWarning
To prevent injury, disconnect main supply power to the dispenser (when used) before cleaning or sanitizing the bin area and dispenser parts.
TOOLS REQUIRED · Gloves · Nut driver 1/4″
UNIT PREPARATION
I mportant Keep refrigeration cabinet door closed so that product remains chilled while the unit is OFF.

ICE MACHINE DESCALING

To be done every six (6) months. Skip to “Ice Machine Sanitizing” if just sanitizing the ice machine.

1. Use an approved descaling solution ratio noted.

Amount of Luke Warm Water
5 gallons (20 Liters)

Amount of Ice Machine Cleaner
Use approved ice machine cleaner. Consult manufacturer’s instructions for ratio to make up 1 container of
solution.

2. Remove top cover from the water reservoir, block up reservoir float and fill the evaporator and reservoir with cleaning solution. Remainder of solution will be used for hand cleaning.
3. Verify the compressor rocker switch is in the OFF position, then reconnect power and run the gear motor for 15 minutes. Perform the following procedures during the 15 minute period:
· Descale drain pan by gently flexing, then remove any scale residue.
· Inspect water feed and drain lines and clean as needed.
4. Disconnect power, then drain the cleaner/water from the evaporator and reservoir through the evaporator/ reservoir drain line. Using a pitcher, fill and drain the evaporator/reservoir 4 times and reinsert the hose into the hose clip.
5. Proceed to “Ice Machine Sanitizing”.

1. Disconnect power, remove left side and rear panels and set the power and compressor rocker switches to the OFF position.
2. Remove all ice from the bin/dispenser.
3. Turn off the ice making water supply.
4. Drain water from evaporator and reservoir through the evaporator/reservoir drain line and reinsert hose into hose clip.

Part Number 9291386 03/31/2023

Section 4

Maintenance

ICE MACHINE SANITIZING

To be done every three (3) months.

1. Use an approved sanitizing solution ratio noted.

Amount of Luke Warm Water
5 gallons (20 Liters)

Amount of Sanitizer
Use 1/4 ounce (15 ml) household bleach per gallon or approved sanitizer that provides 100 ppm available chlorine. Consult
manufacturer’s instructions for ratio.

2. Fill reservoir and evaporator with sanitizer/water solution.
3. Verify the compressor rocker switch is in the OFF position, then reconnect power and run the gear motor for 10 minutes.
4. Move the compressor rocker switch to the ON position. The ice machine will make ice with the sanitizer/water solution and deposit the ice in the bin/dispenser. Make ice for 20 minutes – add sanitizer/water solution as the water level in the reservoir drops.
NOTE: Do not allow the sanitizer/water level to drop below the sensing probes. The ice machine will start a 20 minute delay period if the sensing probes lose contact with the water for more than 10 seconds. If this happens, refilling the reservoir, then disconnecting and reconnecting power will restart the ice machine.
5. Move the compressor rocker switch to the OFF position and disconnect power.
6. Drain the evaporator/reservoir and reinsert the drain hose into the hose clip.
7. Remove blocking from under reservoir float and reinstall reservoir cover.
8. Turn on the ice making water supply, reconnect power and move the compressor rocker switch to ON.
9. Allow the ice machine to run for 20 minutes, then place the compressor rocker switch in the OFF position, disconnect power and discard all ice produced.
nWarning
This ice production will contain residual cleaning chemicals and must be discarded.

BIN / DISPENSER DESCALE, CLEAN, & SANITIZE Heavy accumulations of scale may require disassembly of the bin and dispenser parts, See “Full Disassembly Descale, Clean & Sanitize”.
1. Disconnect power to the unit to prevent injury.
2. Remove the unit top by removing four thumbscrews.

DESCALING
To be done every six (6) months. Skip to “Sanitizing” if just sanitizing the bin/dispenser.

1. Use an approved descaling solution ratio noted.

NOTE: For safety and maximum effectiveness, use the solution immediately after dilution.

Amount of Luke Warm Water
5 gallons (20 Liters)

Amount of Ice Machine Cleaner
Use approved ice machine cleaner. Consult manufacturer’s instructions for ratio to make up 1 container of
solution.

SANITIZING To be done every three (3) months. 1. Use an approved sanitizing solution ratio noted.

Amount of Luke Warm Water
5 gallons (20 Liters)

Amount of Sanitizer
Use 1/4 ounce (15 ml) household bleach per gallon or approved sanitizer that provides 100 ppm available chlorine. Consult
manufacturer’s instructions for ratio.

10. Replace all cleaned parts in their correct positions.

Part Number 9291386 03/31/2023

Maintenance

Section 4

FULL DISASSEMBLY DESCALE, CLEAN & SANITIZE
NOTE: Disassembly of the bin and dispenser parts is not required unless heavy accumulations of scale have been found.

1. Disconnect power to the unit to prevent injury.

2. Remove the unit top by removing four thumbscrews.

3. Remove ice dispense motor assembly by removing four thumbscrews.

4. Remove ice bin cover.

5. Remove any remaining ice manually.

6. Use an approved descaling solution ratio noted.

Amount of Luke Warm Water
5 gallons (20 Liters)

Amount of Ice Machine Cleaner
Use approved ice machine cleaner. Consult manufacturer’s instructions for ratio to make up 1 container of
solution.

14. Replace all cleaned parts in their correct positions: · Assembled Dispense Wheel/Plates · Auger · Bin Cover · Motor
15. Reinstall all removed panels. 16. Replace the unit top with four thumbscrews. 17. Restore power to the unit and turn ON the ice maker
power switch.

7. Use an approved sanitizing solution ratio noted.

Amount of Luke Warm Water
5 gallons (20 Liters)

Amount of Sanitizer
Use 1/4 ounce (15 ml) household bleach per gallon or approved sanitizer that provides 100 ppm available chlorine. Consult
manufacturer’s instructions for ratio.

8. Remove ice agitator. Descale, rinse and sanitize the ice agitator.
9. Remove the dispense wheel assembly.
10. Soak the following parts for 20 minutes in descaling solution, then rinse thoroughly:
· Dispense Wheel and Housing
11. Soak the removed parts in sanitizing solution for 10 minutes and wipe them down.
NOTE: If solution is left on these parts, they will rust.
12. Wipe the inner ice bin wall with descaler solution. Rinse and wipe dry. Repeat with sanitizer solution. Rinse and wipe dry.
13. With a bottle brush, brush the ice nozzle at bottom of ice bin with descaler solution. Rinse and wipe dry. Repeat with sanitizer solution. Rinse and wipe dry.

Part Number 9291386 03/31/2023

Section 4

Maintenance

Product Line Flush
NOTE: The following procedures are the basic product line flushing instructions. On-screen instructions can vary depending on the recipe that was created with the MenuConnect program or options chosen in the Managers Menu. The Product Line Flush procedure allows a user to choose which lines to flush instead of being forced to flush every product line in the unit.
*These items are optional and may not be displayed on all easyToUCH screens during the Product Line Flush procedure.
1. Cycle touch screen to the Main Menu and select the Cleaning icon.

GATHER THE FOLLOWING SUPPLIES Follow the on screen instructions and gather the following supplies:
Clean towels (Cloths*)

Spray Cleaner & Detergent Solution (Approved dish detergent solution)

Spray Sanitizer & Solution (Approved sanitizer solution that provides 100 ppm available chlorine.)

Set of Three (3) Cleaning Buckets (Wash, Rinse & Sanitize Solutions)
Splash Shield

123

Cleaning Manifold Cleaning Brush, Gloves & Safety Glasses*

2. In the Cleaning screen select the PRODUCT LINE FLUSH icon.

These items are optional and may not be displayed on all easyToUCH screens.
If other cleaners are used, it is possible they will not clean or sanitize your machine to NSF standards.
· Press the down arrow to continue.

NOTE: Performing the product line flush through this interface procedure will not reset the Zone 2 cleaning countdown timer, Zone 2 cleaning will need to be performed in its entirety in order to reset the counter.

Part Number 9291386 03/31/2023

Maintenance
Prepare Cleaning Solutions Follow the on-screen instructions: 1. Put on gloves and safety glasses.* 2. Fill wash bucket with water and add detergent.
(Approved dish detergent solution.) 3. Fill rinse bucket with water. 4. Fill sanitizer bucket with water and add approved
sanitizer. (Approved sanitizer solution that provides 100 ppm available chlorine.)

Section 4
Select Slots to Flush A. Touch each slot that needs to be flushed, select any or all slots. Selected slots will become highlighted in green and say NEEDS CLEANING. · Slots that are not selected will say CLEAN. · Slots outlined in red do not currently have a product assigned but may be selected to flush.
A
B

· Press the down arrow to continue. Washing Instructions 1. Remove grate from center dispensing area. 2. Install splash guard in dispense area. 3. Remove product holders from cabinet.

B. The green check will appear once a slot has been selected. Once all the slots to be flushed have been selected, press the green check to continue.
This will automatically send the wash solution through each line (slot) that was selected, displaying the progress on the screen, 30 seconds per slot.

· Press the down arrow to continue. 4. Take product holders to refrigerated storage. 5. Spray and wipe each BIB connector and area with
cleaner. 6. Spray and wipe each BIB connector and area with
sanitizer. 7. Connect a cleaning hose to each product nozzle.
· Press the down arrow to continue. 8. Place cleaning manifold in wash bucket. 9. Press the green check to go to the next screen.

When washing has completed, the Rinsing Instructions screen will appear automatically.

Part Number 9291386 03/31/2023

Section 4
Rinsing Instructions 1. Remove cleaning manifold from wash bucket. 2. Place cleaning manifold in rinse bucket.

Maintenance
This will automatically send the sanitizing solution through each line (slot) that was selected, displaying the progress on the screen, 30 seconds per slot.

3. Press the green check to begin rinsing the lines.
This will automatically send the rinse solution through each line (slot) that was selected, displaying the progress on the screen, 30 seconds per slot.

When sanitizing has completed, the Purging Instructions screen will appear automatically.
Purging Instructions
1. Disconnect the cleaning hoses from the product nozzles.

2. Press the green check to begin purging the lines.
Air is pushed through each line (slot) that was selected, blowing out any remaining liquid, displaying the progress on the screen, 30 seconds per slot.

3. Press the green check to begin sanitizing the lines.

When purging has completed, the Reinstall Inventory screen will appear automatically.

Part Number 9291386 03/31/2023

Maintenance
Reinstall Inventory 1. Retrieve product holders from refrigerated storage. 2. Reinstall each product holder into correct slot. 3. Remove splash guard from dispense area. 4. Reinstall center grate under dispensing area.

Section 4
This will automatically prime each line that was selected with product. The screen will read PRIMING SLOT X. Each slot will change from PURGED to PRIMED.

· Press the down arrow to continue. 5. Place a large cup under dispensing nozzles. 6. Press the green check to continue to the next screen. Select Slots to Prime
A. Touch each slot that needs to be primed. Only the slots that were selected at the beginning of this sequence and flushed will be available as a choice.
· Selected slots will become highlighted in green.

When priming has completed the Prime Complete screen will appear automatically. Auto Prime Complete
1. Remove and dispose of large cup with primed product.

A B

2. Press the green check to continue to the Dispensing Area Cleaning screen.

NOTE: If a line that does not have product assigned was cleaned, it will not need priming.
B. The green check will appear once a slot has been selected. Once all the slots to be primed have been selected, press the green check to continue.

Part Number 9291386 03/31/2023

Section 4
Dispensing Area Cleaning 1. Remove center grate from dispensing area. 2. Spray all dispensing area surfaces with cleaning
solution. Then use approved cleaning brush to thoroughly scrub area.*

Maintenance
Dispensing Area Sanitizing 1. Thoroughly spray each individual dispensing nozzle
with sanitizer solution. 2. Thoroughly spray dispense area with sanitizer solution. 3. Allow to air dry. 4. Do not wipe off sanitizer!

· Press the green check to continue. Product Line Flush Completed 1. Take dispense area grate to sink to wash and sanitize. 2. Reinstall dispense area grate. 3. Remove gloves and safety glasses.* 4. Return supplies to cleaning kit.

5. Press the green check to complete Product Line Flush. The screen will return to the Main Menu.

Part Number 9291386 03/31/2023

Maintenance
Annual Planned Maintenance
The following parts are recommended for annual planned maintenance replacement to ensure optimum unit performance and minimize downtime:
· Refrigerator door gasket (cleaning may be sufficient) · (2) #6 O rings for the water and CO2/air quick connect
lines · (9) LMS valves · (1 Or 2) Mixer assemblies · Ice Dispense Wheel The parts listed below should be inspected at least once a year or every 10,000 hours of operation. Their service life, however, depends on water quality and environment. More frequent inspection and maintenance are recommended. To have the optimum performance of this ice maker, the following consumable parts need periodic inspection, maintenance and replacement: · Extruding Head · Housing · Lower Bearing · Gear Motor · Auger · Mechanical Seal

Section 4

Part Number 9291386 03/31/2023

Section 5 Troubleshooting

If a problem arises during operation of your Blend-In-Cup Beverage System, follow the checklist below before calling service. Routine adjustments and maintenance procedures are not covered by the warranty.

Before Calling For Service Checklist

Symptom Display Screen is off or refrigeration system is not
running
Display screen is on, but does not respond to commands
Recipe does not dispense correctly
Blender does not start when cup is inserted Compressor runs for long periods or continuously

Possible Cause Fuse blown or circuit breaker tripped.
Power cord unplugged. Thermostat set too high. Main power switch turned off.
No recipe installed.
Control board locked up.
Low CO2 pressure.
No water supply or Low water pressure.
Product is not installed, is installed incorrectly, or product line is blocked.
Ice does not dispense. Blender door is not closed. Blender door switch is not closing. Excessive amount of warm product placed
in cabinet. Prolonged door openings or door(s) ajar.
Door gasket(s) not sealing properly.
Dirty condenser coil. Evaporator coil iced over.

Corrective Action Replace fuse or reset circuit breaker.
Plug in power cord. Set thermostat to lower temperature.
Turn main power switch on. Develop recipe in MenuConnect and transfer to control
system with USB drive. Reboot by disconnecting and reconnecting the main power
supply. Replace CO cylinder, set regulator to correct pressure.
See “System Pressures” on page 13. Restore water supply, set regulator to correct pressure.
See “System Pressures” on page 13. Install product, re-install correctly. See “Procedure to Clear
Blocked Line” on page 75. Call for service.
Close blender door. Call for service.
Allow adequate time for product to cool down.
Make sure door(s) are closed when not in use. Avoid prolonged door openings.
Check gasket condition. Adjust door or replace gasket if necessary.
Clean the condenser coil. Turn unit off and allow coil to defrost. Make sure thermostat is
not set too cold. Also, check gasket condition.

Part Number 9291386 03/31/2023

Troubleshooting

Section 5

Symptom Cabinet temperature is
too high
Cabinet is noisy Refrigerator is freezing
product

Possible Cause

Corrective Action

Thermostat set too high.

Set thermostat to lower temperature.

Evaporator Fan(s) will not operate or fan blade is off or spinning on shaft.

Call for service.

Excessive amount of warm product placed in cabinet.

Allow adequate time for product to cool down.

Prolonged door openings or door(s) ajar.

Make sure door(s) are closed when not in use. Avoid prolonged door openings.

Dirty condenser coil.

Clean the condenser coil.

Evaporator coil iced over.

Turn unit off and allow coil to defrost. Make sure thermostat is not set too cold. Also, check door gasket condition.

System low on refrigerant.

Call for service – Service company must locate and repair leak, recover, evacuate and recharge.

Compressor will not start – hums and trips on overload protector.

Clean the condenser coil. Move cabinet or make other adjustments to gain proper
cabinet clearances. See “Clearances” on page 10. Check and correct incoming voltage to cabinet.

Loose part(s).

Locate and tighten loose part(s).

Tubing vibration.

Ensure tubing is free from contact with other tubing or components.

Thermostat is set too low.

Set thermostat to higher temperature. See “Normal Operation” on page 19.

Part Number 9291386 03/31/2023

Section 5

Troubleshooting

Procedure to Clear Blocked Line
NOTE: Verify product is available and properly connected before performing this procedure.
1. Fill a squirt bottle with very warm water. 2. Remove product bin. 3. Connect squirt bottle with vinyl tubing to product tube
inlet. 4. Select the Inventory icon from the Main Menu.

7. Select PRIME FLAVOR.

8. Place a cup under dispenser.
9. Select HOLD TO PRIME icon while squeezing the squirt bottle. Watch for product to enter the cup.

5. Select the product with the blocked line.

6. Select the green check twice without following the product replacement instructions.

10. Repeat until valve clears, product and/or water enters the cup.
11. Disconnect squirt bottle with vinyl tubing. Insert product bin back into unit.
12. Select HOLD TO PRIME icon until only product flows into cup.
13. Select green check when finished to return to the product Inventory screen.

Part Number 9291386 03/31/2023

14. Press the return arrow to return to the Main Menu. 75

Troubleshooting

Section 5

How to Check Air/CO2 Pressure
1. Using the touch screen, go to the Prime Screen, which is accessed through the Inventory icon from the Main Menu.

6. Locate the Air/CO2 regulator on the left side of the unit.
CO2 Gauge

2. On the inventory screen select any assigned product slot.

7. Press and hold the HOLD TO PRIME icon while checking
the CO2 pressure reading on the regulator on the left side of the unit.

3. Select the green check twice without following the product replacement instructions.

8. The regulator will decrease to a stable pressure while the product is priming and then rise back to a higher pressure when the prime button is released.

35 psi
(241 kPa, 2.41 bar)
+/- 2 psi (14 kPa, .14 bar)

4. Select the PRIME FLAVOR icon.
5. Place a cup under dispenser. 76

9. The regulator should maintain 35 psi (241 kPa, 2.41 bar) +/- 2 psi (14 kPa, .14 bar) under flowing conditions.
10. If the Air/CO2 regulator fails to maintain this pressure during flowing conditions, call service to adjust.
NOTE: To save product, Air/CO2 pressure can be checked during Zone 2 Cleaning or at any time product pumps are in use.
Part Number 9291386 03/31/2023

Section 5
How to Check Plain Water Pressure
1. Using the touch screen, gain access to the Blend Chamber Rinse Button(s) located at the bottom of either the Drink or Flavor Selection screen.

Troubleshooting
2. Activate a rinse cycle by touching the right or left rinse button while reading the plain water regulator on the left side of the unit.
Water Gauge

3. The regulator will decrease to a stable pressure while the water is flowing and then rise back to a higher pressure once the rinse completes.
35 psi
(241 kPa, 2.41 bar) +/- 2 psi (14 kPa, .14 bar)
4. The regulator should maintain 35 psi (241 kPa, 2.41 bar) +/- 2 psi (14 kPa, .14 bar) under flowing conditions.
5. If the plain water regulator fails to maintain this pressure during flowing conditions, call service to adjust.

Part Number 9291386 03/31/2023

Tools & Cleaning Supplies
Cleaning Kits

Section 6 Tools & Cleaning Supplies

Section 6

Complete cleaning kits are available for single spindle (part number 000-BIC- 001R) and dual spindle (part number 000-BIC-001Q) units. These kits include the following; · (3) three 5 gallon buckets · Bucket labels for Wash, Rinse, & Sanitizing · Red & Blue cups for blender cleaning · Squeeze Bottle · Dispense Area Shield · Tubing Manifold for product line cleaning

Part Number 9291386 03/31/2023

Limited Warranty
WHO IS COVERED
This Limited Warranty is available only to the original end user of the product and is not transferable.
Exclusions From Coverage
This warranty shall not apply to:
· Any part or assembly that has been altered, modified, or changed.
· Repair or replacement of parts or assemblies required because of misuse, abuse, improper care or storage, negligence, alteration, accident, use of incompatible supplies or lack of specified maintenance.
· Normal maintenance items, including but not limited to, light bulbs, fuses, containers, gaskets, LMS Valves or product stickers used in the unit, O-rings, interior and exterior finishes, lubrication, de-liming, broken glass, etc.
· Improper or unauthorized repair.
· Failures caused by improper or erratic voltages.
· Any parts subject to damage beyond the control of Company, or to equipment which has been subject to alteration, misuse or improper installation, accidents, damage in shipment, fire, floods, power changes, other hazards or acts of God that are beyond the control of Company.
· Any machine that has been installed and/or maintained inconsistent with the technical instructions provided by the Company.
· Any machine initially installed more than five years from the serial number production date.
· Any products or equipment manufactured or sold by Company when such products or commercial equipment is installed or used in a residential or noncommercial application. Installations not within the applicable building or fire codes render this Limited Warranty and any responsibility or obligations associated therein null and void. This includes any damage, costs or legal actions resulting from the installation of any Company equipment in a non-commercial application or installation, where the equipment is being used for applications other than those approved for by Company.
· Any product cleaned without using an approved Company cleaning solution shall void this Limited Warranty.
· This warranty shall not apply if the Machine’s refrigeration system is modified with a condenser, heat reclaim device, or parts and assemblies other than those manufactured by the Company, unless the Company approves these modifications for specific locations in writing.

LIMITATIONS OF LIABILITY
The preceding paragraphs set forth the exclusive remedy for all claims based on failure of, or defect in, products or services sold hereunder, whether the failure or defect arises before or during the warranty period, and whether a claim, however instituted, is based on contract, indemnity, warranty, tort (including negligence), strict liability, implied by statute, common-law or otherwise, and Company its servants and agents shall not be liable for any claims for personal injuries or consequential damages or loss, howsoever caused. Upon the expiration of the warranty period, all such liability shall terminate. THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN, ORAL, IMPLIED OR STATUTORY. NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE SHALL APPLY. COMPANY DOES NOT WARRANT ANY PRODUCTS OR SERVICES OF OTHERS.
Remedies
The liability of Company for breach of any warranty obligation hereunder is limited to: (i) the repair or replacement of the Machine on which the liability is based, or with respect to services, reperformance of the services; or (ii) at Company’s option, the refund of the amount paid for said Machine or services. Any breach by Company with respect to any item or unit of equipment or services shall be deemed a breach with respect to that item or unit or service only.
WARRANTY CLAIM PROCEDURE
Customer shall be responsible to:
· Immediately advise the Company’s Authorized Service Agent of the equipment serial number and the nature of the problem.
· Verify the problem is a factory responsibility.
· Cooperate with the Service Agency so that warranty service may be completed during normal working hours.
To secure prompt and continuing warranty service, the warranty registration card must be completed and sent to the COMPANY within five (5) days from the installation date.
GOVERNING LAW
For equipment, products and services sold in the United States, this Limited Warranty shall be governed by the laws of the state of Delaware, USA, excluding their conflicts of law principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty.

MULTIPLEX 645 PARK EAST BLVD SUITE 5, NEW ALBANY, IN 47150
844-724-2273 WWW.WELBILT.COM
©2014 ©2023 Welbilt Inc. except where explicitly stated otherwise. All rights reserved. Continuing product improvement may necessitate change of specifications without notice. Part Number 9291386 March 31, 2023

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MULTIPLEX 9291386 Blend In Cup BIC Beverage System Instruction Manual

MULTIPLEX 9291386 Blend In Cup BIC Beverage System

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