Guardian MediWatch Smartwatch User Guide
- June 13, 2024
- GUARDIAN
Table of Contents
Guardian MediWatch Smartwatch
Ready to Use
Your MediWatch has been custom programmed just for you. Simply turn it on.
If you need any changes made, just call us on 08 6336 9448 or email us via
info@guardiansp.com.au.
Key Information
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Turning On/Off
Press and hold the SOS Button (image 1) until the “Welcome” screen appears, then let go. Alternatively, when the MediWatch is placed into the charging cradle it will automatically switch on. To turn off, text the word off to the phone number of your MediWatch. -
Charging Your Device
Put the wall plug (image 4) into the power point and then switch the power point on. Insert the large end of the cable (image 2) into the wall plug. Insert the small end of the cable into the cradle (image 3 ). Lie the MediWatch flat onto the cradle (image 5). The watch will announce “your alarm is charging” when placed the correct way. -
*Charge your device every day.**
Note: do not regularly leave your device on charge for more than 24 hours at a time; this can damage the electronics. Similarly, do not leave your device on 0% for more than 1 month.
Test Your Device
It is recommended to test the MediWatch every 1 -3 months.
SOS Press
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Family Monitored: Inform the contacts of the test.
Professionally Monitored: Move to step 2. -
Press and hold the SOS button until SOS appears on the screen.
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Family Monitored: A call will be made to Contact Number 1. Professionally Monitored: The MediWatch will shortly be connected with the monitoring company. Skip to step 5.
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The contact must answer within 15 seconds, otherwise the MediWatch will call the next contact. The user can press the SOS button in between calls to stop it from calling the next contact.
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Family Monitored: After the call is connected, confirm both parties can hear each other.
Professionally Monitored: Confirm you can hear each other and let them know you’re performing a test. -
Either party can end the call but, when testing, the watch user should hang up by tapping the red phone icon.
Fall Detection
Repeat the steps above to test the Fall Detection but instead of pressing the
SOS button, drop the device from chest height onto a soft surface, such as
carpet.
Cancel the SOS/Fall Detection by briefly pressing the SOS button.
YOUR DEVICE
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Speaker
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Microphone
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Charging Points
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SOS button
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Speaker
All sounds will come from here. The speaker is set quite loud so even those with difficulty hearing should be able to manage a 2-woy conversation with the watch without bringing it directly to their ear. -
Microphone
You con bring the MediWotch closer to your mouth if you wish but it’s not necessary as the microphone is quite sensitive. -
Charging Points
These need to line Ulp with the charging cradle as the MediWotch con only sit in it one way. You will know it’s charging properly when you hear the voice prompt “your alarm is charging”. -
SOS Button
Press and hold for about 3 seconds to activate. Press once briefly to cancel the emergency sequence.
Touchscreen (If Apps Installed)
The screen of the watch can be topped or swiped. Top the screen to show the
clock. Swipe from right to left to access the opp menu. While in the opp menu,
top on Contacts to see who is programmed. You con swipe through the contacts
and speed-dial any of the them by topping on the name of the contact you wish
to coll. Press the SOS button to be taken bock to the clock.
Wrist Straps
The wrist straps ore 22mm wide and can be exchanged for any other strop of
your choosing. Your local watch shop may hove the custom strop you prefer.
Examples include the folding clasp, butterfly clasp, or stretching wristband.
We hove a number of MediWotch strop accessories available at
www.guordiansp.com.ou/shop.
TEXT CODES
You can send an SMS to the MediWatch’s SIM number (shown on the inside of the
box it came in) to either receive information about the device or reprogram
it.
Guardian SP provides lifetime reprogramming for free but you’re welcome to
make any changes yourself.
FAQ
Why did the MediWatch not call the next emergency contact?
(not relevant if professionally monitored)
| ****
The User can end the SOS sequence by pressing the SOS button in between calls to emergency contacts. If this button is pressed, the next contact will not receive a call.
---|---
What should I do if the alarm activates accidentally?
| Press the SOS button (do not hold) to cancel the alarm. The watch will
announce that the alarm has been cancelled.
How do I request phone number changes or other adjustments?| ****
Your lifetime support includes this.Just call0863369448
/ email info@guardiansp.com.au
Why is the GPS not working?
| GPS requires a straight line view of the sky for increased accuracy. Take the MediWatch outside for 2-3 minutes and retry acquiring location (seepage2).
Why is the device not charging?
| Confirm the MediWatch is laying in the charging cradle the correct way. The watch will announce when the device charging. A quick press of the SOS button will also show the screen with the charging symbol. Ensure the charging points are cleaned regularly (see”Key Information”).
Why didn’t Fall Detection sound after a fall?
| Due to the varied nature of falls, some falls may not register. We can adjust the sensitivity if necessary. However, in the event of a fall, do not wait for the Fall Alert alarm sound but press and hold the SOS button if you are able.
Safety Precautions
This device is reliant on the SIM provider’s network coverage to make phone calls, to send SMS text messages, and to transmit information regarding GPS positioning. These services may vary between providers and locations throughout the world. GPS location is often not available when the Guardian MediWatch is inside a building. Also, outdoor location performance can sometimes deliver inaccurate coordinates if the device is unable to get a fix on a minimum number of satellites. The accuracy of GPS positioning is determined by having a clear line of sight to the available satellites. It is highly recommended that the user test their unit every 1-3 months by pressing and holding the SOS button. Warn contacts first (if family monitored). Unless using a Guardian SIM, it is the User’s responsibility to ensure that their own SIM has sufficient credit to use their device.
KEY POINTS
It is NOT RECOMMENDED to wear the device while sleeping due to false SOS
activations.
- Switch off your MediWatch when instructed to turn off all mobile phones on commercial aircraft.
- Avoid using a damaged power cable. This may cause overheating or a potential fire hazard.
- Never use any chemical or detergent to clean the MediWatch. This may erode its surface. In order to eliminate the risk of electric shock, do not touch the ends of the power cable, charging plug or the rmetal parts on t!he inside of the charging cradle with wet or damp hands.
- Avoid direct prolonged exposure to sunlight and high temperatures to minimise the potential of over-heating the battery, which may cause damage.
TEST RECORD
Please remember to test your device regularly. Use the table below· to record your test results.
Disclaimers
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Fall Detection
The accelerometer detects increases in speed followed by a quick stop. Every fall is different so this feature is NOT 100% accurate. Never wait for fall detection to activate. If help is needed the SOS button should be pressed and held. -
Waterproof Rating
The MediWatch is waterproof rating I P67. It can be worn in the shower but should be pat-dried when finished, reducing wear and tear and damage to charging points. Do not submerge in water. -
Cleaning Your Device
Clean your device weekly. We recommend using an alcohol wipe and a soft brush, particularly on the circular gold charging pins. Failure to clean may result in charging issues.
Warranty
The MediWatch is warrantied for 1 year from the date of purchase when
appropriately cared for and maintained. At the discretion of GSP Pty Ltd,
repair or replacement may include new and/ or refurbished parts to at least
the value of the replaced unit.
The warranty does not apply if there is:
- Evidence of water infiltration (cannot be submerged in water);
- Damage to the recharge insertion point due to the charging cord being forcibly and/ or incorirectly inserted and/ or recklessly removed;
- Damage caused by accident, abuse, misuse or act of God.