tynetec FM0834 869MHz Pill Dispenser Instruction Manual

869MHz
Pill Dispenser
Trusted Technology Caring for People

• Compatible with Reach IP, XT2, Carer Response & NOVO
• Audible & visual alert when pills are ready to take
•  1 to 28 day capacity – 1 to 24 doses per day
• Self-locking pill shutter to prevent double-dosing
•  Key lockable lid to prevent access to medication
• Easy to program using display menu’s
• Real time clock with auto-BST adjustment
• User replaceable batteries: 4 x AA Alkaline
• Low battery warning
•  Operating Temperature: +5o° C to +40° C
• Telecare Transceiver: 869.2125MHz Class 1.5
• Digital Heartbeat
•  Weight: 490 grams
• Dimensions: 180mm diameter x 56mm depth
•  Product Code: ZXT843 (or NEAT: NE1022003-01)

Positioning

The Pill Dispenser is a free-standing unit which can be placed on any flat surface within the home.

Operation

The Pill Dispenser will sound an alarm, flash a red light and the display will show “TAKE MED” when it’s time for the user to take their medication.
It will make the correct dosage available at the correct time each day, at all other times the pills are securely locked inside the dispenser.
If the pills are not taken, an alert will be sent to the Alarm Receiving Centre (ARC) or local Manager.
Warning
Certain medication should not be exposed to the air and should therefore not be placed in automatic dispensers; if in doubt check with a Pharmacist.

Medication Time Alert
When the alarm sounds the shutter will be unlocked. The pills are removed from the dispenser by tilting it through 90° and pouring them into the hand. The tilting action will silence the alarm then re-lock the shutter again after 2 minutes.
If the dispenser is not tilted the alarm will continue until the programmable AFTER time has expired (5 mins to 5 hours). When half the AFTER time expires an alarm call will be transmitted to the ARC or the local Manager. When the full AFTER time has expired another alarm will be transmitted and the shutter will lock to prevent the possibility of 2 doses being taken within a short time (i.e. potential double-dosing).

Dispenser Left Upside Down

If the Pill Dispenser is upside down when an alarm occurs, the alarm will sound as normal, but the tray will not turn until the dispenser is returned upright.
If more than one alarm time has passed whilst the dispenser has been upside down the dispenser will present the correct medication for that time.
Low Battery Condition
If the battery level falls below 20% the display will show “LOWBATT” in sequence with the DATE/TIME.
If the batteries have not been replaced by 00:05:10 (five minutes and 10 seconds after midnight) a low battery condition will be reported automatically to the ARC or the local Manager. This will repeat every night at 00:05:10 until the batteries are replaced.
If the battery percentage falls to 0% the Pill Dispenser will cease to operate, it will bleep, and the display will show “ERROR 10”. The battery level can be checked at any time by tilting the dispenser forward (between 15 and 40 degrees); after the “NEXT DOSE” and “DOSES LEFT” information the battery level remaining will be displayed e.g. “B 75%”.
All programming is retained when the batteries are replaced. The time may need correcting if the batteries are left out or are completely out of charge.
Replacement batteries: 4 x 1.5V Alkaline AA Rechargeable batteries may also be used but ensure the “BATT” function in Menu B is set as “NIMH”.
Error Alarm
If the tray fails to rotate due to an obstruction an alarm will sound, and the display will show ERROR 01, 04 or 08.
This can be cleared by pressing button 3. Any obstruction should be removed. When the obstruction is cleared retest the unit. If the fault cannot be rectified contact your supplier.
Out of Range Notification (Reach IP/NOVO)
The Reach IP/NOVO can monitor all radio peripheral devices to determine whether they have been damaged or removed from an installation. Should the Reach IP be unable to detect a device’s heartbeat it will automatically generate a “radio out of range” notification. Firstly, investigate if there’s a genuine reason for the alert, if not, arrange for the peripheral device to be replaced immediately.
The “Radio out of range timer” can be set from 30 hours to99999 hours in Pulse CMP. “Radio supervision” can be disabled by unchecking the tick box associated with each peripheral device in Pulse CMP.
Self-Test Mode
The tray rotation, light and alarm sound can all be tested and demonstrated by pressing and holding all 3 buttons down together until TEST is displayed. Press button 3 to start a whole alarm sequence, the display will show “DEMO”. Close the lid and the tray will turn to the open position. The alarm will sound, the light will flash, and the display will show “TAKE MED”. Pick the dispenser up and tip forward to demonstrate dispensing the medication. The display will show “CLOSE” and the tray will turn to the locked position. Press button 3 to repeat or press and hold button 1 for a few seconds to end.

Cleaning
Dispenser unit: do not submerge in water, wipe clean with a damp cloth only and polish with a dry duster. Avoid using strong detergents or furniture polish. Internal Tray: may be washed in warm water or in a dish washer (max 70° C).
Disposal
Waste electrical products should not be disposed of with normal household waste. The Pill Dispenser is ideally suited for disposal within the waste electronic and electrical equipment (WEEE) recycling scheme. Please recycle where facilities exist.
Check with your local authority or contact your supplier for recycling/disposal advice.

Loading the Pill Dispenser

The Pill Dispenser is provided with clearly printed discs.
These discs identify the day of the week and the appropriate number of doses per day (between 1 and 4). A blank disc is provided for those on 5 or more doses per day. Place the appropriate disc for the required pill dosage on top of the tray taking care to line-up the holes and push down over the 4 locating pins. Use the disc as a guide when placing the pills. After filling, position the tray so that the compartment with the first dose to be taken by the user is to the right of the opening.

Resetting the Doses Left Display
Each time medication is dispensed the number of “DOSES LEFT” will reduce by 1.
When the tray is re-filled it is important to reset the counter by pressing button 2 until “TRAY Z” is displayed. If the dispenser is working in the “SECURE” mode, the tray will move a half turn to lock the shutter.
The number of “DOSES LEFT” will now be the same as the number entered in the “FILLED” quantity setting. Close the lid and lock with the key supplied.
The refill frequency will depend on the number of daily doses; once a day refill every 28 days, twice a day refill every 14 days, three times a day refill every 9 days, four times a day refill every 7 days, etc.
How to install the Pill Dispenser
From new you will need to open the battery compartment and remove the battery isolation strip shown in the photo here.
The display will show “BOOT” followed by the software version e.g. “SW-007” then the battery charge level “B 100%” (full charge). When the display shows “CLOCK” and flashes “00:00” the unit is ready to program. There are 2 programming menus; Menu A contains the basic settings and Menu B contains more advanced functions. See below;

Menu A Settings
Press button 1 to cycle through the following functions;
CLOCK DATE DOSES ALARMS
Press and hold button 1 for 3 seconds to exit the menu andrevert to normal operation.

Setting the Clock
Press button 1 once and CLOCK is displayed.
Press button 2/3 to set the time (00:00 to 23:59) Note:
press and hold for fast forward/reverse
Press button 1 to end and DATE will be displayed.
Setting the Date
The DATE display will change to YY after a few secs.
Press button 2/3 to set the YEAR (00 to 99)
Press button 1 and MM will be displayed
Press button 2/3 to set the MONTH (01 to 12)
Press button 1 and DD will be displayed
Press button 2/3 to set the DATE (01 to 31)
Press button 1 to end and DOSES will be displayed.
Setting the Number of Doses per Day
The DOSES display will change to display the number of
doses per day after a few seconds.
Press button 2/3 to set the doses per day (00 to 24)
Press button 1 to end and ALARMS will be displayed.
Setting the Alarm Times for each Dose
The ALARMS display will change to display the time for the first dose after a few seconds.
Press button 2/3 to set the time for the first dose
Press button 1 to end then set alarm time 2
Repeat for each alarm time, the number of alarm times is determined by the “number of doses per day” set above.
Menu B Settings
Press and hold button 3 until BEFORE is displayed then press button 1 to cycle through; AFTER SOUND LIGHT FILLED BATT SECURE HOURS DLS START STOP RECORD
Press and hold button 1 for 3 seconds to exit the menu and revert to normal operation.
Setting the Before Time
The BEFORE time allows medication to be taken up to 5 hours earlier than the next alarm time.
If this option is set the user may access their medication in advance by turning the Pill Dispenser upside down then back upright again twice in succession, the tray will rotate one step and the next dose will become available.
Press and hold button 3 until BEFORE is displayed Press button 2/3 to set the before time (00:00 = not required, to 05:00 max)
Press button 1 to end and AFTER will be displayed.
Setting the After Time
The AFTER time sets how long the alarm sounds and the pill shutter remains unlocked after the medication is due.
If half the AFTER time expires an alarm call will be transmitted. If the full AFTER time expires another alarm call will be transmitted and the pill shutter will lock shut.
After AFTER is displayed;
Press button 2/3 to set the after time (00:05 to 05:00)
Press button 1 to end and SOUND will be displayed.
Setting the Alarm Sound
The alarm SOUND will play to alert the user when it is time to take their medication. It will sound every 5 seconds for the first minute, then every 8 seconds up to 1 hour then once a minute until the medication is dispensed or the AFTER time is reached, maximum 5 hours.
After SOUND is displayed;
Press buttons 2/3 to select the preferred sound (01 to 04).
Select 00 for no sound.
Press button 1 to end and LIGHT will be displayed.
Setting the Light On/Off
The LIGHT will flash to alert the user when it is time to take their medication. It will flash every 5 seconds for the first minute, then every 8 seconds up to 1 hour then once every 16 seconds until the medication is dispensed or the AFTER time is reached, maximum 5 hours.
After LIGHT is displayed;
Press button 2 for no light (display shows OFF)
Press button 3 for light (display shows ON)
Press button 1 to end and FILLED will be displayed.
Setting the Filled Quantity
This is the number of doses placed in the medication tray when filled and allows the DOSES LEFT display to be shown.
After FILLED is displayed;
Press button 2/3 to set the FILLED quantity (00 to 28)
Press button 1 to end and BATT will be displayed.
Setting the Battery Type
It is possible to use 4 x AA size alkaline or 4 x AA size rechargeable batteries in the Pill Dispenser.
After BATT is displayed;
Press button 2 to select alkaline (ALC)
Press button 3 to select rechargeable (NIMH)
Press button 1 to end and SECURE will be displayed.
Setting the Secure Mode
With SECURE mode ON the pill shutter will be locked
except at alarm time and during the subsequent after timeWith SECURE mode OFF the shutter does not lock.
After SECURE is displayed;
Press button 2 to select secure mode ON
Press button 3 to select secure mode OFF
Press button 1 to end and HOURS will be displayed.
Setting the Hours Mode
The clock can be set to display the time in 12 hour AM/PM mode or 24 hour mode.
After HOURS is displayed;
Press button 2 to select 12 hour clock (AM/PM)
Press button 3 to select 24 hour clock
Press button 1 to end and DLS will be displayed.
Setting the Daylight Saving Mode
The clock can be set to automatically adjust +/- 1 hour every March/October for GMT/BST.
After DLS is displayed;
Press button 2/3 to select OFF/EU/US
Set EU for Europe, US for America or OFF to disable.
Press button 1 to end and START will be displayed.
Setting the Start Time
It is possible to delay the time at which the dispenser will start to operate (useful if the dispenser is being filled off site and being delivered to the user later).
After START is displayed the display will change to YY after a few seconds;
Press button 2/3 to set the YEAR (00 to 99)
Press button 1 and MM will be displayed
Press button 2/3 to set the MONTH (01 to 12)
Press button 1 and DD will be displayed
Press button 2/3 to set the DATE (01 to 31)
Press button 1 and HH will be displayed
Press button 2/3 to set the HOUR (01 to 23)
Press button 1 to end and STOP will be displayed.
The time (HH) should be in advance of the first dose to be dispensed for the user.
Setting the Stop Time
It is possible to stop the dispenser’s operation at a future date and time. This is useful if two dispensers are being used by one user in sequence and this ensures only one dispenser is active at one time.
After STOP is displayed the display will change to YY after a few seconds;
Press button 2/3 to set the YEAR (00 to 99)
Press button 1 and MM will be displayed
Press button 2/3 to set the MONTH (01 to 12)
Press button 1 and DD will be displayed
Press button 2/3 to set the DATE (01 to 31)
Press button 1 and HH will be displayed
Press button 2/3 to set the HOUR (01 to 23)
Press button 1 to end and RECORD will be displayed.
The time (HH) should be after the last dose to be dispensed for the user. If the function is not required set the year to 99.
Record Function
The dispenser will record the actual times the previous 28 medications were dispensed.
After RECORD is displayed;
Press button 2/3 to scroll through the actual times the last 28 medications were taken.
Press button 1 to end.
Telecare Radio ID
The Pill Dispenser includes a radio transceiver to communicate with the Reach IP, XT2, Carer Response or NOVO.
The Radio ID is a 10-digit code printed on a small label on the bottom of the Pill Dispenser…

Pill Dispenser Alarm Test Call
Check a pill dispenser alarm is reported by letting the Pill Dispenser deliver a dose, DO NOT tilt the unit to TAKE the dose, and let half the AFTER time expire.
HINT: to speed-up the test adjust the CLOCK to few minutes before the next dose time and reduce the AFTER time to 5 minutes.
Note: don’t forget to reset the clock/after time when the test call is complete.
Alternatively, open the lid on the Pill Dispenser, press and hold all 3 buttons together until TEST is displayed, press button 3, the display will show DEMO and an alarm transmission will be made during the demo.
Note: press and hold button 1 on the Pill Dispenser to exit the DEMO mode.
Registering the Pill Dispenser onto a Reach IP
Login to Pulse CMP (www.tynetecpulse.com) and enter the Reach IP Serial No. in the ALARM UNIT view. Press the Accessories button and enter the Radio ID code, Location and Equipment type. Press Save then Synchronize. IMPORTANT: when the Pill Dispenser is delivered to the customer a test call must be made to check operation and start the digital heartbeat.
Alternatively, with the Reach IP in normal operating mode undo the fixing screw and remove the stand or connector cover to access the ⚫ Power button.

Press the ⚫ Power button to enter Control Mode, then press and hold the button until the unit announces “add radio device” then release. Press the ⚫ button to confirm then activate a Pill Dispenser alarm test call. The Reach IP unit will sound a high beep if it’s a new device and announce “range test mode”. Press ⚫ to confirm, or press to step to the next function, or press to exit the mode. Activate a test call to check operation.
Registering the Pill Dispenser onto an XT2
Press the Settings button on the Home page of the Manager’s Panel. Press the Manager (or Engineer) button, enter the password and press the Programming button. Select the Program Radio Devices option from the tabs along the bottom of the screen.

Press Flat ID and enter the flat number the Pill Dispenser is being installed in. Enter 4-digits e.g. 0014.
Press Radio ID and enter the 10-digit code taken from the label on the bottom of the Pill Dispenser.
Press Room Locations and select “no location” as the Pill Dispenser is a portable device.
Press the Send button to update the XT2 system.
Activate a test call to check operation.

Registering the Pill Dispenser onto a Carer Response

Refer to the Carer Response user manual for full details of the button functions and how to navigate the menus.
From the Main menu select

Programming.
From the Programming menu select
Add transmitter.
The display will prompt you to Activate the transmitter…
Activate a Pill Dispenser alarm test call.
The Carer Response will beep and the display will change to the Add transmitter menu with a box showing No ID.
Press then to select Room, then press
Press to select the room number box 0000.
Press to select the first digit, press to move between the digits and press or to change each digit.
Press when the correct room number is displayed.
Press to select the alarm type box None.
Press then to select Assistance then press
Press the button to select Save then press
The display will show Radio ID saved to memory…
Return to the Main menu and select Quit.
Activate a test call to check operation.

Registering the Pill Dispenser onto a Neat NOVO
Start your NOVO with the AC adapter attached.
Pairing using CMP

Login to CMP (cmp.neat-cloud.com)
and enter the NOVO serial number
in the CAREPHONE view.
Perform a search to locate the NOVO.
Select Accessories and thereafter New.
Enter the Radio ID code and the Equipment type.
The Radio ID can be found on the Pill Dispenser alarm label.
Be sure to enter all 10 characters then press Save.
Wait and thereafter perform a Refresh, it may take up to 30 minutes for accessory to be added.
Make an Alarm Test Call in the Pill Dispenser to check operation in the CMP Alarm log.

Pairing using the NOVO Service Mode

Enter Service mode by a short press on the Power switch.
(Button B1, B2 & B3 are lit)
Then press and hold button B3 until “Add transmitter” is announced.
(Button B1 is lit and Button B3 is flashing)
Press button B1 to confirm.
(Button B1, B2 & B3 are flashing)
Activate the Pill Dispenser test alarm.
The NOVO will sound a high beep and announce “range test mode”.
The pairing is done.
Exit Service mode by pressing button B2.
(Button B1 is lit).
Make an Alarm Test Call in the Pill Dispenser to check operation in the CMP Alarm log.

Declaration of Conformity

We declare this product complies with the relevant UK legislation on condition that it is used in the manner intended, and in accordance with the current installation standards and/or the manufacturer’s recommendations.
A copy of the full UKCA Declaration of Conformity is available on request.
We declare this product complies with the relevant European legislation on condition that it is used in the manner intended, and in accordance with the current installation standards and/or the manufacturer’s recommendations. A copy of the full CE Declaration of Conformity is available on request.

Chris Dodd
CEO
Legrand Assisted Living & Healthcare

Tynetec, a business unit of Legrand Electric Ltd
Cowley Road, Blyth Riverside Business Park, Blyth, Northumberland, NE24 5TF.
Tel: +44 (0) 1670 352371 www.tynetec.co.uk Doc No. FM0834 V1.03

References

• Neat Management Portal
• Tynetec | Trusted Technology. Caring For People.
• PULSE Digital Device Manager

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