tynetec FM0837 869MHz Bogus Caller Alarm Instruction Manual
- June 13, 2024
- tynetec
Table of Contents
tynetec FM0837 869MHz Bogus Caller Alarm
Product Information
The Bogus Caller Alarm is a trusted technology product designed to provide enhanced security and safety for users. It operates on the 869MHz frequency and is manufactured by Tynetec, a business unit of Legrand Electric Ltd. The Bogus Caller Alarm is specifically designed to help protect residents from potential threats or uneasy situations caused by unwanted visitors. It features a discreet wall-mounted button that can be easily pressed when needed.
In addition to its alarm function, the Bogus Caller Alarm also includes a low battery condition notification feature. When the battery is running low, an automatic report is sent to the Alarm Receiving Centre (ARC), ensuring that the alarm remains operational at all times. The Bogus Caller Alarm is equipped with a Lithium battery, which should not be tampered with or replaced by users. If the battery needs replacement, it can be returned to Tynetec for professional service.
Product Usage Instructions
Positioning
The Bogus Caller Alarm should be mounted on the wall in the hallway alongside the front door or in any location where it can be discreetly pressed in case of a threat or uneasiness with a visitor.
Alarm Condition
When the Bogus Caller Alarm button is pressed, it initiates a silent dial alarm call on the Reach IP unit with speech opened in listen mode only. This allows the ARC operator to listen-in and assess the situation before taking appropriate action. Additionally, a standard trigger alarm will be initiated on a Carer Response.
Low Battery Condition
If a low battery condition is detected, it will be automatically reported to the ARC. The Bogus Caller Alarm should be replaced as soon as possible within 30 days. To replace the battery, contact Tynetec for assistance.
Out of Range Notification
If the Bogus Caller Alarm goes out of range, it will notify the user or the ARC. Ensure that the Reach IP unit is within range for proper functionality.
Specifications
- Manually activated fixed trigger device
- Used to support the care of clients in their home
- Compatible with Reach IP, Carer Response and Touchsafe Pro V4.01 onward
- Single gang momentary action push button
- Supplied with single gang surface backbox
- Discreet – looks like a light switch
- 5 Year Lithium battery (typical)
- Low battery warning
- Operating Temperature: +5oC to +40oC
- Telecare Transceiver: 869.2125MHz Class 1.5
- Digital Heartbeat
- Weight: 200 grams
- Dimensions: 87mm x 87mm x 40mm (HxWxD)
- Product Code: ZXT823
Using Instructions
Positioning
The bogus caller alarm button should be wall mounted in the hallway alongside the front door or anywhere it can be pressed discreetly if the resident feels threatened or uneasy with a visitor.
Alarm Condition
The bogus caller button will initiate a silent dial alarm call on the Reach IP unit with speech opened in “listen mode” only. This allows the ARC operator to listen-in and assess the situation before taking appropriate action. A standard trigger alarm will be initiated on a Carer Response.
Low Battery Condition
A low battery condition will be reported automatically to the Alarm Receiving Centre (ARC). The bogus caller alarm should be replaced as soon as possible within 30 days. The bogus caller alarm can be returned to Tynetec for battery replacement.
Out of Range Notification
The Reach IP can monitor all radio peripheral devices to determine whether they have been damaged or removed from an installation. Should the Reach IP be unable to detect a device’s heartbeat it will automatically generate a “radio out of range” notification. Firstly, investigate if there’s a genuine reason for the alert, if not, arrange for the peripheral device to be replaced immediately. The “Radio out of range timer” can be set from 30 hours to 99999 hours in Pulse CMP. “Radio supervision” can be disabled by unchecking the tick box associated with each peripheral device in Pulse CMP.
Maintenance
Test the bogus caller alarm once every month. Clean with a damp cloth, do not use solvents or cleaners on the switch plate.
Disposal
Waste electrical products should not be disposed of with normal household waste. The bogus caller alarm is ideally suited for disposal within the waste electronic and electrical equipment (WEEE) recycling scheme. Please recycle where facilities exist. Check with your local authority or contact your supplier for recycling/disposal advice.
Warning
- The bogus caller alarm contains a Lithium battery.
- If tampered with the battery may be damaged and create a fire hazard.
- No attempt should be made to remove or replace the battery. Do not incinerate.
Installing And Registering
How to install the Bogus Caller Alarm
- The bogus caller button is designed for internal use only, it is not suitable for external applications.
- Undo the 2 screws and remove the switch plate from the backbox – take care as it will remain attached by 2 wires.
- Mount the backbox on the wall using 2 screws through the fixing holes “A”.
- Refit the switch plate to the backbox.
Telecare Radio ID
- The bogus caller alarm includes a radio transceiver to communicate with the Reach IP or Carer Response.
- The Radio ID is a 10-digit code printed on the bogus caller alarm label…
Registering the Bogus Caller onto a Reach IP
- Login to Pulse CMP (www.tynetecpulse.com) and enter the Reach IP Serial No. in the ALARM UNIT view. Press the Accessories button and enter the Radio ID code, Location and Equipment type.
- Press Save then Synchronize.
IMPORTANT: when the bogus caller alarm is installed a test call must be made to check operation and start the digital heartbeat.
- Alternatively, with the Reach IP in normal operating mode undo the fixing screw and remove the stand or connector cover to access the ⚫ Power button.
- Press the ⚫ Power button to enter Control Mode, then press and hold the button until the unit announces “add radio device” then release.
- Press the button to confirm then press the bogus caller alarm button.
- The Reach IP unit will sound a high beep if it’s a new device and announce “range test mode”.
- Press to confirm, or press to step to the next function, or press to exit the mode.
- Press the bogus caller button to check operation.
Registering the Bogus Caller onto a Carer Response
- Refer to the Carer Response user manual for full details of the button functions and how to navigate the menus.
- From the Main menu select Programming.
- From the Programming menu select Add transmitter.
- The display will prompt you to Activate the transmitter…
- Press the bogus caller button.
- The Carer Response will beep and the display will change to the Add transmitter menu with a box showing No ID.
- Press then to select Room, then press
- Press to select the room number box 0000.
- Press to select the first digit, press to move between the digits and press or to change each digit.
- Press when the correct room number is displayed.
- Press to select the alarm type box None.
- Press then to select Assistance then press
- Press the button to select Save then press
- The display will show Radio ID saved to memory…
- Return to the Main menu and select Quit.
- Press the bogus caller button to check operation.
Registering the Bogus Caller onto a Touchsafe Pro
- Login to the Master Touchsafe Pro Nursecall Panel (must be V4.01 onward) using an Engineer or Manager password.
- From the Main Menu page select the Telecare option to open the screen shown below.
- Touch the Add Telecare Device box and enter the Telecare device 10-digit Radio ID using the on-screen keypad.
- Touch the Filter box and enter the zone you want to add the Telecare device to using the on-screen keypad.
- Touch the Room box and select the Callpoint ID from the list that will be used to cancel the Telecare alarm.
- Touch the Save button on the keypad.
- Touch the Close button to exit.
- Press the bogus caller button to check operation.
Declaration of Conformity
We declare this product complies with the relevant UK legislation on condition that it is used in the manner intended, and in accordance with the current installation standards and/or the manufacturer’s recommendations. A copy of the full UKCA Declaration of Conformity is available on request.
We declare this product complies with the relevant European legislation on condition that it is used in the manner intended, and in accordance with the current installation standards and/or the manufacturer’s recommendations. A copy of the full CE Declaration of Conformity is available on request.
Chris Dodd
CEO
Legrand Assisted Living & Healthcare
Contact
Tynetec, a business unit of Legrand Electric Ltd
- Cowley Road, Blyth Riverside Business Park, Blyth, Northumberland, NE24 5TF.
- Tel: +44 (0) 1670 352371
- www.tynetec.co.uk