sOmfy V500 Connect Touch Video Intercom Kit User Guide

V® 500 Connect
User guide

V500 Connect Touch Video Intercom Kit

IMPORTANT INFORMATION – SAFETY

GENERAL INFORMATION
Read these installation guide and safety instructions carefully before installing this Somfy product.
Follow all of the instructions carefully and keep them for the lifetime of the product.
Before installing, check that this Somfy product is compatible with the associated equipment and accessories.
These instructions describe how to install and use this product. Non- contractual images.
Any installation or use outside the field of application specified by Somfy is non-compliant. This invalidates the Somfy warranty and discharges Somfy of all liability, as does any failure to comply with the instructions provided herein.
** Somfy cannot be held responsible for changes to norms or standards occurring after the publication of this guide.
Somfy hereby declares that this product is in compliance with the requirements of Directive 2014/53/EU. The full text of the Declaration of Conformity is available at www.somfy.com/ce.
GENERAL SAFETY INSTRUCTIONS
This product is not designed to be used by persons (including children) with reduced physical, sensory or mental capacities, or persons lacking in experience or knowledge, unless a person responsible for their safety is supervising them or has provided prior instructions regarding the use of this product.
CONDITIONS FOR USE
The radio range is limited by radio appliance control standards.
The radio range is heavily dependent on the environment in which it is used: interference may be caused by having large-scale electrical equipment near the installation, or by the type of material used in the site walls and partitions.
The use of a radio appliances (e.g. a set of Hi-Fi radio headphones) operating on the same radio frequency might be detrimental to the product’s performance.
The purpose of this video entry phone camera is to identify a visitor; under no circumstances should it be used to monitor the street.
RECYCLING AND DISPOSAL
We care about our environment. Do not dispose of the appliance with regular household waste. Take it to an approved collection point for recycling.
MEANING OF LOGOS ON THE MAINS ADAPTER
the mains adapter supplied with the product should only be used in a dry, sheltered place.
direct current
the mains adapter supplied with the product is a double-insulating type and therefore does not need to be connected to the earth conductor.
alternating current
CLEANING**
Before cleaning, switch off the equipment. The video entry phone should be cleaned using a soft, dry cloth; do not use solvents.

You have just purchased a Somfy connected video door phone. Thank you. You can find all the useful information relating to its installation and use in this guide and via the “Somfy Protect” smartphone app. Before installing, please read the safety instructions
on the previous page carefully.
For any additional information concerning this Somfy product, you can refer to our FAQ or contact one of our advisers.
More information at https://support-access.somfyprotect.com
This product is guaranteed for 5 years from the date of purchase. The general warranty conditions are available at www.somfy.com

PREREQUISITES BEFORE INSTALLATION

To ensure optimum use of your connected video door phone, you must first ensure that you have:

•  a 2.4 GHz Wi-Fi network (5 GHz Wi-Fi is incompatible)
• a sufficient 2.4 GHz Wi-Fi range in the location where the indoor monitor will be installed. If this is not the case, we recommend that you move your Internet box closer to the monitor or that you use a Wi-Fi repeater (not supplied).
  Important: Your connected video door phone is compatible with a maximum of 1 monitor.

PRESENTATION OF THE CONNECTED VIDEO DOOR PHONE

Your connected video door phone consists of an indoor monitor and a door station, to be connected by a 2-wire cable (not supplied). This enables you to manage access to your home wherever you are:

• remotely via the “Somfy Protect” app: never miss a visit by receiving notifications with a photo of the visitors on all the smartphones connected to your account, communicate with them in real time, open your gate and/or pedestrian gate and consult the history of missed visits.
• at home via your indoor monitor: preview visitors via the screen, communicate with them in real time, open your gate and/ or pedestrian gate and consult the history of missed visits at any time. If you have other Somfy RTS products within range of the monitor (gate, garage door, lighting, roller shutters, etc.), control them easily via the 5 dedicated channels.

No. Designation Quantity

1| Indoor monitor| 1
2| Monitor mounting bracket| 1
3| Monitor mains adaptor| 1
4| Door station| 1
5| Rain shield| 1
6| Screws + plugs for mounting the monitor and door station| 5 + 5
7| Assembly key| 1
8| Additional name plate labels| 2
9| MicroSD card adapter for PC/Mac| 1
10| Reset pin| 1

INDOOR MONITOR

No. Designation Description

1| Touch screen| Allows you to see the visitor, use the cable and wireless controls, consult the photos of missed visits, access the settings, etc.
Dimensions: 7’’, i.e. 17 cm – Resolution: 800 x 480 pixels
2| Microphone| Enables you to talk to the person at the door station.
3| SD micro card reader| Allows you to save photos from the door station camera and to add a personalised MP3 ring tone.
Note: your monitor is supplied with a micro SD card already installed.
4| Visualisation LED| Serves to check that the connections are correct during commissioning or to report a visit when absent.
5| Motion/presence detector| Serves to activate the screen automatically when the monitor detects a presence.
6| Speaker| Enables you to hear the ring tone and the person at the door station. Number of rings: 5 + 1 customisable
7| Terminal block| 7-1 (24 V DC): connection to the power supply (mains adapter, or optional DIN rail). 7-2 (CS/call station): connection to the door station.
8| Reset button| With the reset pin supplied, this is used to restart the connected video door phone or to reinitialise it if the Wi-Fi network is changed. More information at the end of the guide.
9| Operating LED| Indicates the operational status of the connected video door phone. More information on this topic in the “Somfy Protect” app.

Characteristics of the indoor monitor
– Connectivity: compatible with a Wi-Fi router equipped with Internet access (any Wi-Fi box except public Wi-Fi).
Wi-Fi 802.11 b/g/n Open, WPA, WPA2-Personal, WPA-WPA2 mixed mode (2.4 GHz, e.r.p<100 mW)| Proprietary protocol (2.4 GHz, e.r.p<100 mW). 5 GHz Wi-Fi incompatible.
– Power supply: 100-240 V AC mains adapter, 50/60 Hz, 24 V 1 A output DIN rail (optional, ref. 9026469): 100-240 V AC, 50/60 Hz, 24 V 1.5 A output
– Radio control: 5-channel radio transmitter – Range: 200 m, in open space – Frequency: RTS – 433.42 MHz e.r.p. < 10 mW
– Operating temperature: -10°C to +45°C

DOOR STATION

No.                                                          Designation Description

1| Rain shield| Protects the camera from the rain.
2| Camera| Films visitors and sends the video to the monitor and smartphone. Angle of vision: H = 102°, V = 65°
3| Infrared LEDs| Provide enhanced night vision.
4| Brightness sensor| Automatically activates the infrared LEDs when it is dark.
5| Microphone| Allows visitors to talk to the people they are visiting.
6| Speaker| Allows visitors to hear the people talking to them.
7| Name plate| Indicates your name on a label.
8| Back-lit call button| Notifies the resident by triggering the ring tone on the indoor monitor and by sending notifications with a photo of the visitors to all the smartphones connected to your Somfy Protect account
9| Anti-tamper screw| Prevents the door station from being removed without the assembly key.
10| Terminal block| Used to connect the door station to the monitor, the gate drive and the electric latch of a pedestrian gate.
11| Speaker  volume  adjustment button| This is used to adjust the volume of the door station speaker.

Characteristics of the door station
– Outputs:
– Electric latch (pedestrian gate): max. power 12 V, 800 mA / activation time: 2, 5 or 10 seconds
– Gate: dry contact activation time: 1 second
– Mounting: surface mounting with rain shield
– Materials: aluminium and plastic
– Index protection rating: IP54
– Operating temperature: -20°C to +55°C

STANDARD INSTALLATION

INSTALLING THE INDOOR MONITOR

Prerequisite for radio-controlling your Somfy RTS gate motor
Your indoor monitor can control a Somfy RTS gate motor by dry contact and radio control. In the event of radio control, do not fasten the monitor to the wall and refer to the advanced settings in the guide by scanning the following QR code:

https://qrco.de/bdtzKu

1. Screw the mounting bracket to the wall.
   The mounting lugs must come out towards you (A).
   Ensure that the cables protruding from the wall are routed inside the mounting bracket (B).
   If the cables do not protrude from the wall, do not route them inside the bracket and use the cable tray provided for this purpose (C).

2. Strip the cables protruding from the wall along a length of 10 mm.

3. On the rear of the monitor, insert the 2 power supply cables up to the stop blocks on terminal block DC 24V [7-1], observing the correct polarity.
   You must use the mains adapter supplied with the monitor or the DIN rail power supply available as an option (ref. 9026469).
   Do not switch the installation on yet.
   

4. Insert the 2 power supply cables of the door station up to the stop blocks on terminal CS/Call station [7-2].
   The polarity is irrelevant.

5. Check that the cables are correctly inserted into the terminal blocks by pulling them gently, then place them in the notch provided for this purpose (D).
   

6. Fasten the monitor to the wall bracket by sliding it gently downwards until the stop block.

INSTALLING THE DOOR STATION

We advise you to install the door station at a height of about 1.60 m and to avoid placing the camera opposite a light source, as this may reduce the quality of the images/videos taken of the visitors.

1. Route all the cables in the rain shield, then fasten it to the wall/pillar.
   

2. On the door station, connect:
   • the cable of the indoor monitor to the terminal blocks M+ and M-.
   The polarity is irrelevant,
   • the cable from the electric latch of the pedestrian gate to the terminal blocks L+ and L-,
   • the cable from the gate drive to the dry contact output (COM and NO).
   Tip: Using the screwdriver, press the square notch, insert the cable then release (see drawing).

3. Place the door station in the rain shield and screw it in using the assembly key supplied (E).

4. Install the name plate:
   (1). Turn the call button anticlockwise to the engraved marking then remove.
   (2). Remove the round membrane to access the name plate label.
   (3). Write your name on the white label using a permanent marker, then refit the label and its cove in the housing.
   (4). Reassemble the call button on the door station using the marks, and then turn clockwise until it locks.

CONNECTING TO THE GATE AND/OR PEDESTRIAN GATE

In order to remote control your gate/pedestrian gate, please make sure that the video door phone call station is correctly wired to the gate motor, or the pedestrian gate’s electric latch. Otherwise, it will not be controllable via the “Somfy Protect” app.
CONNECTING TO A SOMFY GATE MOTORISATION
In compliance with standard EN 12453 on the safe use of motorised doors and gates, using a video door phone to control an automatic gate or garage door that may not be visible to the user necessarily requires the installation of a photoelectric cell-type security device on this automated system.
Failure to comply with these instructions absolves Somfy of any liability resulting from damage that may be caused.

1.  Switch the power supply to your Somfy gate motor off.
2. Remove the cover from the control cabinet or from the motor containing the electronics.
3. Connect the door station dry contact output (COM and NO) to the drive electronics. If connecting the door station is not explained in the drive manual, follow the instructions for connecting a key switch.

Door station                                                             Somfy drive electronics

| | |
Connect…| to the START terminal blocks| to the BUS terminal blocks| to the numbered terminal blocks
COM| 5| 3| 3
NO| 6| 4| 5 for complete opening 6 for pedestrian opening

When the drive is solar-powered, the wired controls are deactivated. It can only be controlled by RTS radio control via the indoor monitor.
To connect the door station to another gate drive model, please refer to the relevant installation guide.

CONNECTING TO AN ELECTRIC LATCH (PEDESTRIAN GATE)
Connect terminal blocks L- and L+ of the door station to the electric latch.
Observe the correct polarity: refer to the electric latch instructions.
The latch activation time (2, 5 or 10 seconds) is set via the “Settings” menu on the indoor monitor.

POWERING ON THE INSTALLATION

When installation is complete, first switch your gate drive on then your connected video door phone.
The screen and the operating LED located on the edge of the indoor monitor are activated. You can now set the parameters.
Important: The mains adaptor must be installed no more than 8 m from the indoor monitor and must be easily accessible.

INDOOR MONITOR AND DOOR STATION SETTINGS

INDOOR MONITOR
The screen comes on automatically when movement is detected at a distance of approx. 25 cm or when it is touched. in the event of a power cut, the settings are stored in the monitor.

ADDING AN RTS PRODUCT
You can radio control up to 5 RTS products or groups of Somfy RTS products on condition that they are within range of the monitor.

To add an RTS product or to go further with the advanced settings of your indoor monitor (date, hour, ring tone, ring volume setting, etc.), scan the following QR code:

https://qrco.de/bdtzKu

DOOR STATION
ADJUSTING THE SPEAKER VOLUME
To adjust the speaker volume, you must use the screwdriver supplied to turn the button on the back of the door station:
• clockwise to increase the volume,
• anti-clockwise to reduce the volume.

ACTIVATING OR DEACTIVATING THE AUDIBLE BEEP OF THE CALL BUTTON

An audible beep sounds when the visitor presses the call button.
To deactivate or reactivate this beep, press the call button for 5 seconds until the status confirmation beep is heard.

CONNECTING THE VIDEO DOOR PHONE TO THE “SOMFY PROTECT” APP

With the “Somfy Protect” app, control your connected video door phone remotely and never miss a visit!
Receive notifications with a photo on all the smartphones connected to your account as soon as a visitor comes to your home.
Communicate with them in real time, open the gate and/or pedestrian gate and consult the history of missed visits in video format.
If you are already equipped with Somfy security products (alarms, cameras), you can control them simultaneously and keep an eye on your visitors.
Finally, if you have a TaHoma® box (Switch or premium (V2)), run up to 2 pre- recorded scenarios.
YOU DON’T HAVE A “SOMFY PROTECT” ACCOUNT?

• Grab your Wi-Fi code
• Download the “Somfy Protect” app on your smartphone
• Open the app and create your account
• Add your new device by selecting “Connected video door phone”, and then “V®500 Connect”
• Follow the step-by-step instructions shown.

More information about the compatible smartphone versions at www.somfyprotect.com/apps
YOU ALREADY HAVE A “SOMFY PROTECT” ACCOUNT?

• Open the “Somfy Protect” app
• Go to “My devices”
• Add your new device by selecting “Connected video door phone”, and then “V®500 Connect”
• Follow the step-by-step instructions shown.

REINITIALISING/RESTARTING THE CONNECTED VIDEO DOOR PHONE

IN THE EVENT OF A CHANGE IN WI-FI NETWORK
To change the Wi-Fi network (for example when replacing your Internet box), you must reinitialise your video door phone:

• Take the reset pin supplied and your new Wi-Fi password
• Open the “Somfy Protect” app
•  Go to the “My devices” menu
• Select your video door phone then “Change Wi-Fi network”
• Follow the instructions shown.

RESTARTING
To restart your connected video door phone:
– remotely: via the “Somfy Protect” app, go to
“My equipment”, select the video door phone and press the “Restart” button at the top right of the screen,
– via the monitor: press the reset key for 1 second using the pin supplied.
The settings configured in the “Somfy Protect” app and via the monitor are retained.

Open source code
This product includes code under a GNU General Public Licence, GNU Lesser General Public Licence and/or certain other open source licences. A full, machine-readable copy of the source code corresponding to this code is available on request. This offer is valid for anyone receiving this information and will expire 2 years after the final distribution date for this version of the product by Somfy Activites SA.
To obtain this source code, send your request to:
Somfy Activités SA – Attn: Directeur de l’IP – 50 Avenue du Nouveau Monde – 74300 CLUSES FRANCE

SOMFY ACTIVITES SA
50 avenue du Nouveau Monde
74300 CLUSES
FRANCE
www.somfy.com

Copyright © 2023 – All rights reserved. SOMFY ACTIVITES SA, Société Anonyme, capital 35.000.000 Euros, RCS Annecy 303.970.230 – 06/2023
Images not contractually binding

References

• Declarations of conformity
• Somfy.com
• Declarations of conformity
• Solutions domotiques pour une maison connectée | Somfy
• Consultez les questions les plus fréquentes - Somfy
• Support et assistance - Visiophone Somfy

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