Qilive Q.6602 2 Doors Refrigerator User Manual

Q.6602 2 Doors Refrigerator
User Manual

Q.6602 2 Doors Refrigerator

SAFETY INSTRUCTIONS

Before using this product, carefully read these instructions and keep the user manual for future reference.
Warning: Risk of fire / flammable materials!

1. This appliance is intended to be used in household and similar applications such as staff kitchen areas in shops, offices and other working environments; farm houses and by clients in hotels, motels and other residential type  environments; bed and breakfast type environments; catering and similar non-retail applications.

2. Children should be supervised to ensure that they do not play with the appliance.

3. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

4. DO NOT store explosive substances such as aerosol cans with a flammable propellant in this appliance.

5. The appliance has to be unplugged after use and before carrying out user maintenance on the appliance.

6. WARNING: Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.

7. WARNING: Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.

8. WARNING: Do not damage the refrigerant circuit.

9. WARNING: Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.

10. The refrigerant gas R600a that is contained in the refrigerator is a natural gas. It is not harmful to the environment, but combustible. It is therefore important to transport and install your refrigerator carefully so as not to damage the refrigerant ducts. In the event of a gas leak,avoid contact with nearby flames or fires and ventilate the room.

11. Never try to repair the refrigerator yourself, only use a qualified or authorized service person for repairs.

12. WARNING: Please abandon the refrigerator according to local regulators for it uses flammable blowing gas and refrigerant.

13. WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.

14. WARNING: Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.

15. DO NOT use extension cords or ungrounded (two-prong) adapters.

16. DANGER: Risk of child entrapment. Before you throw away your old refrigerator or freezer:
    – Take off the doors.
    – Leave the shelves in place so that children may not easily climb inside.

17. The refrigerator must be disconnected from the source of electrical supply before attempting the installation of accessory.

18. Refrigerant and cyclopentane foaming material used for the refrigerator are flammable.
    Therefore, when the refrigerator is scrapped, it shall be kept away from any fire source and be recovered by a special recovering company with corresponding qualification other than be disposed by combustion, so as to prevent damage to the environment or any other harm.

19. For EN standard: This appliance can be used by children aged from 8 years and above and persons with reduce physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance.
    Cleaning and user maintenance shall not be made by children without supervision. Children aged from 3 to 8 years are allowed to load and unload refrigerating appliances.

20. The necessity that, for doors or lids fitted with locks and keys, the keys be kept out of the reach of children and not in the vicinity of the refrigerating appliance, in order to prevent children from being locked inside.

21. To avoid contamination of food, please respect the following instructions:
    – Opening the door for long periods can cause a significant increase of the temperature in the compartments of the appliance.
    – Clean regularly surfaces that can come in contact with food and accessible drainage systems.
    – Clean water tanks if they have not been used for 48 h; flush the water system connected to a water supply if water has not been drawn for 5 days. (Note 1)
    – Store raw meat and fish in suitable containers in the refrigerator, so that it is not in contact with or drip onto other food.
    – Two-star frozen-food compartments are suitable for storing pre-frozen food, storing or making ice-cream and making ice cubes. (Note 2)
    – One -, two- and three-star compartments are not suitable for the freezing of fresh food. (Note
    3)–If the refrigerating appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mould developing within the appliance.
    – For appliances without a 4-star compartment: this refrigerating appliance is not suitable for freezing foodstuffs.(Note 4)
    – Note 1,2,3,4: Please confirm whether it is applicable according to your product compartment type.

22. For a freestanding appliance: this refrigerating appliance is not intended to be used as a builtin appliance.

23. Any replacement or maintenance of the LED lamps is intended to be made by the manufacturer, its service agent or similar qualified person.

24. The marking of this device (symbol of a crossed-out dustbin) complies with European Directive 2012/19/EU relating to “used electrical and electronic equipment”. This marking means that this equipment, at the end of its useful  life, cannot be disposed of with other household waste. The user is required to deliver it\ to operators who collect used electrical and electronic equipment. Collection operators, including local collection points, shops and local authorities, create an appropriate system for collecting equipment. Appropriate collection of used electrical and electronic equipment helps avoid harmful impacts on human health and the environment, resulting from the presence of hazardous components, as well as from improper storage and treatment of this equipment

1.1. WARNINGS FOR ENERGY

1. Refrigerating appliances might not operate consistently (possibility of defrosting of contents or temperature becoming too warm in the frozen food compartment) when sited for an extended period of time below the cold end of the range of temperatures for which the refrigerating appliance is designed.
2. The fact that effervescent drinks should not be stored in food freezer compartments or cabinets or in low-temperature compartments or cabinets, and that some products such as water ices should not be consumed too cold.
3. The need to not exceed the storage time(s) recommended by the food manufacturers for any kind of food and particularly for commercially quick-frozen food in food-freezer and frozenfood storage compartments or cabinets.
4. The precautions necessary to prevent an undue rise in the temperature of the frozen food while defrosting the refrigerating appliance, such as wrapping the frozen food in several layers of newspaper.
5. The fact that a rise in temperature of the frozen food during manual defrosting, maintenance or cleaning could shorten the storage life.

TECHNICAL SPECIFICATIONS

PRODUCT DESCRIPTION

1. Shelf
2. Thermostat
3. Shelf| 4. Shelf
5. Crisper drawer
6. Door tray
---|---

INSTALLATION

4.1. LOCATION

• When selecting a position for your unit, make sure the floor is flat and firm, and the room is well ventilated.
• Avoid locating your unit near a heat source, e.g. cooker, boiler or radiator. Also avoid direct sunlight as it may increase the electrical consumption.
• Extreme cold ambient temperatures may also cause the unit not to perform properly.
• This unit is not designed for use in a garage or outdoor installation.
• Do not drape the unit with any covering.
• When installing the unit, ensure that 10 cm of free space is left at both sides, 10 cm at the rear and 30 cm at the top of the unit. This will allow cold air to circulate around the wine cooler and improve the efficiency of the cooling process.

4.2. REVERSING THE DOOR SWING (OPTIONAL)
Tools Required: Phillips screwdriver / Flat blade screwdriver / Hexagonal spanner

1. Remove the top hinge cover.

2. Remove the screws (fixing the top hinge) with a cross slot screwdriver.
   

3. Replace the top hinge, the top-door limit block and the door bearing bush to the other side.
   a. Remove the nut with sleeve. Take off the washer, then move the axes to the other side and fix them.
   b. Remove the door limit block.
   c. Take out the other door limit block (with screw mounting to the door).
   

4. Remove the screws (fixing the bottom hinge) with a cross slot screwdriver.
   Note: The maximum angle of inclination of the refrigerator-freezer is 45°.

5. Replace the bottom door bearing bush and the limit block.
   

6. Replace the bottom hinge to the other side, then fix it with screws.
   

7. Replace the middle hinge.
   

8. Attach the bottom door in the right position, then fix the middle hinge.
   

9. Replace the top hinge.

10. Attach the top door in the right position, then fix the top hinge and the cover.
    

11. Install the four screw caps and two catches to the corresponding positions.
    ■ Ensure the appliance is unplugged and empty.
    ■ Adjust the two leveling feet to their highest position.
    ■ We recommend you have someone to assist you.

12. Replace the leveler to the other side and adjust it to make sure the cabinet is level.

4.3. INSTALLING DOOR HANDLES (OPTIONAL)
Note: Figures in the user manual are only for reference. The actual product may differ slightly. The refrigerator must be disconnected from the electrical supply before attempting the installation of accessories.
Step 1: Take out two plug pins from the door (on the door-open side).

Step 2: Install the door handle to the door and fasten it with screws.

Step 3: Press screw caps of the handle into screw holes.

4.4. DOOR SPACE REQUIREMENTS
The unit’s door must be able to open fully as shown. (W × D ≥ 902 × 1052 mm)

4.5. LEVELLING THE UNIT
To level the appliance, adjust the two levelling feet at the front of the unit. If the unit is not level, the door and magnetic seal alignments will not be covered properly.
Make sure that the foot touches the ground before use.
Look down from the top, adjust the levelling foot clockwise or counter- clockwise to tighten or loosen it.

4.6. CLEANING BEFORE USE
Wipe the inside of the unit with a weak solution of bicarbonate soda. Then rinse with warm water using a wrung-out sponge or cloth. Wash the shelves and salad bin in warm soapy water and dry completely before replacing in the unit. Clean the exterior of the unit with a damp cloth.
If you need more information, refer to the “MAINTENANCE AND CLEANING” section.

4.7. BEFORE USING YOUR UNIT
■ Do not damage the power cord under any condition so as to ensure safety use, do not use when the power cord is damaged or the plug is worn.
■ Do not put flammable, explosive, volatile and highly corrosive items in the refrigerator to prevent damages to the product or fire accidents.
■ Do not place flammable items near the refrigerator to avoid fires.
■ This product is household refrigerators and shall be only suitable for the storage of foods. According to national standards, household refrigerators shall not be used for other purposes, such as storage of blood, drugs or biological products.
■ Do not place items such as bottled or sealed container of fluid such as bottled beers and beverages in the freezer to prevent bursts and other losses.
■ Before placing any food in your unit, turn it on and wait for 24 hours, to make sure it is working properly and to allow it time to fall to the correct temperature. Your unit should not be overfilled.

4.8. INTERIOR ACCESSORIES
Several glass or plastic storage shelves are included with your appliance – different models have different combinations.
You should always slide one of the full size glass storage shelves into the lowest set of guides, above the fruit and vegetable containers, and keep it in this position. To do this, pull the storage shelf forward until it can be moved upwards or downwards and removed.
To insert the shelf at a different height, do the same in reverse order.
To make the most of the volume of the fresh food storage compartment and frozen-food storage compartment, the user can remove one or more shelves, drawers, out of the appliance, according to your daily use.

USE

5.1. SWITCHING ON YOUR UNIT
■ Turn the thermostat knob to regulate the temperature inside the refrigerator.
Setting “Min”: Less cool temperature
Setting “Mid”: Normal operation (suitable for most situations)
Setting “Max”: Coolest temperature
Setting “Off”: When the thermostat control knob is set to “Off”, the refrigerator will not be running.
■ For the first time you install your refrigerator, set the thermostat knob at “Mid”. Give your refrigerator time to cool down completely before adding food. It is the best to wait 24 hours before adding food.
■ During high ambient temperatures (e.g., on hot summer days), it may be necessary to set the thermostat to the coolest setting (position “Max”). This may cause the compressor running continuously in order to maintain a low temperature in the cabinet.

5.2. NOISE INSIDE THE UNIT
You may notice that your unit makes some unusual noises. Most of these are perfectly normal, but you should be aware of them!
These noises are caused by the circulation of the refrigerant liquid in the coolin  system. It has become more pronounced since the introduction of CFC free gases.
This is not a fault and will not affect the performance of your unit. Hearing a noise indicates the compressor motor is working, as it pumps the refrigerant around the system.

5.3. TIPS FOR FOR FOOD STORAGE
■ Cooked meats/fishes should always be stored on a shelf above raw meats/fishes to avoid bacterial transfer. Keep raw meats/fishes in a container which is large enough to collect juices and cover it properly. Place the container on the lowest shelf.
■Leave space around your food, to allow air to circulate inside the unit. Ensure all parts of the unit are kept cool.
■ To prevent transfer of flavors and drying out, pack or cover the food separately. Fruit and vegetables do not need to be wrapped.
■Always let pre-cooked food cool down before you put in the unit. This will help to maintain the internal temperature of the unit.
■ To prevent cold air escaping from the unit, try to limit the number of times you open the door. We recommend that you only open the door when you need to put food in or take food out.

5.4. STORING FROZEN FOOD
■All frozen food you purchase should be placed in the freezer as soon as possible to avoid them from defrosting and spoiling.
■All storage recommendations printed on the packaging of frozen food by the manufacturer should always be followed.
■When using the freezer for the first time or after defrosting, set the thermostat knob to the maximum position for at least 2 hours before introducing food to be stored, and then re-adjust it to the normal position.

5.5. ENERGY-SAVING TIPS
■Install the fridge or freezer in a cool place out of direct sunlight and away from cookers, heaters, dishwashers or any hot air emitting items.
■ Do not set the freezer temperatures lower than necessary. Set the internal temperature within the correct range e.g. adjust the thermostat at middle position -18°C in the freezer respectively.
■Let pre-cooked foods cool down before placing them in the fridge or freezer is will prevent the internal temperature of the fridge from rising.
■Keep your freezer full, but not over crowded, Try to leave about 20% free space for air circulation.
■ To prevent cold air escaping, limit the frequency of opening door. When retuning from shopping, sort foods to be kept in your freezer before opening the door. Only open the door to put food in o keep it out.
■ Make sure the door seal is clean and in good condition. It should hold a piece of paper tightly in place when shut.
■Defrost regularly or when ice is more than 5mm thick. Thick ice covering the inner sides significantly increases energy use.
■ The combination of the drawers, baskets and shelves shown in the device description is optimal for efficient energy savings. Changing the combination proposition could alter the efficiency.

Order| Compartments TYPE| Target storage temp. [°C]| Appropriate food
---|---|---|---
1| Fridge| +2 ~ +8| Eggs, cooked food, packaged food, fruits and vegetables, dairy products, cakes, drinks and other foods are not suitable for freezing.
2| (*)-Freezer| ≤-18| Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended for 3  months, the longer the storage time, the worse the taste and nutrition), suitable for frozen fresh food.
3| -Freezer| ≤-18| Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended for 3 months, the longer the storage time, the worse the taste and nutrition), suitable frozen fresh food.
4| *-Freezer| ≤-12| Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended for 3 months, the longer the storage time, the worse the taste and nutrition), suitable for frozen fresh food.
5| -Freezer| ≤-6| Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended for 3 months, the longer  the storage time, the worse the taste and nutrition), suitable for frozen fresh food.
6| 0-star| -6 ~ 0| “Fresh pork, beef, fish, chicken, some packaged processed foods, etc. (Recommended to eat within the same day, preferably no more than 3 days).
Partially encapsulated processed foods (non-freezable foods).”
7| Chill| -2 ~ +3| Fresh/ frozen pork, beef, chicken, freshwater aquatic products, etc. (7 days below 0°C and above 0°C is recommended for consumption within that day, preferably no more than 2 days).
Seafood (less than 0 for 15 days, it is not recommended to store above 0°C.

Note: please store different foods according to the compartments or target storage   temperature of your purchased products.

MAINTENANCE AND CLEANING

6.1. DEFROSTING
Note: This unit does not have an auto defrost system.
Please use a plastic ice shovel when clearing the frosting of the evaporator. Do not use metal sharp objects.
6.2. CLEANING THE INTERIOR AND THE EXTERIOR OF THE UNIT

■ Dusts behind the refrigerator and on the ground shall be timely cleaned to improve the cooling effect and energy saving.
■ Check the door gasket regularly to make sure there are no debris. Clean the door gasket with a soft cloth dampened with soapy water or diluted detergent.
■ The interior of the refrigerator should be cleaned regularly to avoid odor.
■ Please turn off the power before cleaning interior, remove all foods, drinks, shelves, drawers, etc.
■ Use a soft cloth or sponge to clean the inside of the refrigerator, with two tablespoons of baking soda and a quart of warm water. Then rinse with water and wipe clean. After cleaning, open the door and let it dry naturally before turning on the power.
■ For areas that are difficult to clean in the refrigerator (such as narrow sandwiches, gaps or corners), it is recommended to wipe them regularly with a soft rag, soft brush, etc. and when necessary, combined with some auxiliary tools  (such as thin sticks) to ensure no contaminants or bacterials accumulation in these areas.
■ Do not use soap, detergent, scrub powder, spray cleaner, etc., as these may ause odors in the interior of the refrigerator or contaminated food.
■ Clean the bottle frame, shelves and drawers with a soft cloth dampened with soapy water or diluted detergent. Dry with a soft cloth or dry naturally.
■ Wipe the outer surface of the refrigerator with a soft cloth dampened with soapy water, detergent, etc., and then wipe dry.
■ Do not use hard brushes, clean steel balls, wire brushes, abrasives(such as toothpastes), organic solvents (such as alcohol, acetone, banana oil, etc.), boiling water, acid or alkaline items, which may damage the fridge surface and interior.
Boiling water and organic solvents such as benzene may deform or damage plastic parts.
■ Do not rinse directly with water or other liquids during cleaning to avoid short circuits or affect electrical insulation after immersion.

6.3. CLEANING TIPS
Condensation may appear on the interior surface of the unit. This may be due to a change in room temperature. Wipe off any moisture residue. If the problem continues, contact a qualified technician for assistance.

6.4. MAINTENANCE
Changing the internal light
Lamp replacement should only be made by a qualified technician.
Care when handling/moving your unit
Hold the unit around its sides or base when moving it. Under no circumstances should it be lifted by holding the edges of the top surface. Servicing
The unit should be serviced by an authorized engineer and only genuine spare parts should be used. Under no circumstances should you attempt to repair the unit yourself.
Repairs carried out by inexperienced persons may cause injury or serious malfunction. Contact a qualified technician.

Switching off for long periods of time
When the unit is not in use for a long period of time, disconnect it from the mains supply, empty all food and clean the appliance, leaving the door ajar to prevent unpleasant smells.

TROUBLESHOOTING

You may try to solve the following simple problems by yourself. If they cannot be solved, please contact the after-sales department.

• Low voltage;
• Check whether there is a power failure or partial circuits have tripped.
Odor| • Odorous foods should be securely wrapped;
• Check whether foods are rotten;
• Check whether the interior of the refrigerator should be cleaned.
Long-time operation of the compressor| • It is normal that refrigerator operates for longer time in summer when the ambient temperature is higher;
• Do not put too much food in the freezer at one time;
• Do not put foods until they are cooled;
• Frequent opening of refrigerator door.
Light fails to get lit| • Check whether the refrigerator is connected to power supply;
• Check whether the illuminating light is damaged;
• Have the light replaced by a specialist if it is damaged.
The  refrigerator door can not be properly
closed.| • The door is stuck by food packages;
• Too much food is placed;
• The refrigerator is tilted.
Loud noise| • Check whether the food is properly placed, and whether the refrigerator is level;
• Check whether the refrigerator parts are properly attached.

Tips:

• The refrigerator enclosure may emit heat during operation specially in summer, this is caused by the radiation of the condenser, and it is a normal phenomenon.
• Condensation: condensation phenomenon will be detected on the exterior surface and door seals of the freezer when the ambient humidity is high, this is a normal phenomenon, and the condensation can be wiped away with a dry towel.
• Buzz will be generated by running compressor especially when starting up or shutting down.

Table 1 Climate classes

Extended temperate: this refrigerating appliance is intended to be used at ambient temperatures ranging from 10 °C to 32 °C;
Temperate: this refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 32 °C;
Subtropical: this refrigerating appliance is intended to be used at ambient temperatures ranging from 16 ° C to 38 °C;
Tropical: this refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 43 °C.
The ordered parts in the following table can be acquired from channel

last model is launched on the market
temperature sensors| Professional maintenance personnel| At least 7 years after the last model is launched on the market
printed circuit boards| Professional maintenance personnel| At least 7 years after the last model is launched on the market
light sources| Professional maintenance personnel| At least 7 years after the last model is launched on the market
door handles| Professional repairers and final users| At least 7 years after the last model is launched on the market
door hinges| Professional repairers and final users| At least 7 years after the last model is launched on the market
trays| Professional repairers and final users| At least 7 years after the last model is launched on the market
baskets| Professional repairers and final users| At least 7 years after the last model is launched on the market
door gaskets| Professional repairers and final users| At least 10 years after the last model is launched on the market

Dear customer,

1. If you want to return or replace the product, please contact the store where you (Remember to bring the purchase invoice)
2. If your product malfunctions and needs repair, please contact after-sales service

Product Data Sheet concerning (EU) 2019/2019

The product data sheet for your appliance can be found online if you wish to download a copy. Go to https://eprel.ec.europa.eu/ and enter the model identifier for your appliance to download the data sheet.
The model identifier for your appliance can be found on the rating plate at the rear/inside of the appliance.

Place the food in different compartments according to the following table

last model is launched on the market
temperature sensors| Professional maintenance personnel| At least 7 years after the last model is launched on the market
printed circuit boards| Professional maintenance personnel| At least 7 years after the last model is launched on the market
light sources| Professional maintenance personnel| At least 7 years after the last model is launched on the market
door handles| Professional repairers and final users| At least 7 years after the last model is launched on the market
door hinges| Professional repairers and final users| At least 7 years after the last model is launched on the market
trays| Professional repairers and final users| At least 7 years after the last model is launched on the market
baskets| Professional repairers and final users| At least 7 years after the last model is launched on the market
door gaskets| Professional repairers and final users| At least 10 years after the last model is launched on the market

Dear customer,

1. If you want to return or replace the product, please contact the store where you (Remember to bring the purchase invoice
2. If your product malfunctions and needs repair, please contact after-sales service

Product Data Sheet concerning (EU) 2019/2019

The product data sheet for your appliance can be found online if you wish to download a copy. Go to https://eprel.ec.europa.eu/ and enter the model identifier for your appliance to download the data sheet.
The model identifier for your appliance can be found on the rating plate at the rear/inside of the appliance.
Place the food in different compartments according to the following table

| Type of food
---|---
Door or balconies of fridge compartment| • Foods with natural preservatives, such as jams, juices, drinks, condiments. (Use within 1-2 days)
• Do not store perishable foods.
Crisper drawer (salad drawer)| • Fruits, herbs and vegetables should be placed separately in the crisper bin. (Use within 1-2 days)
• Do not store bananas, onions, potatoes, garlic in the refrigerator.
•Fridge shelf – bottom
•Chiller (box/drawer)| • Raw meat, poultry, fish (for short-term storage)
Fridge shelf – middle| •Dairy products, eggs (Use within the recommended time)
Fridge shelf – top| • Foods that do not need cooking, such as ready-to-eat foods, deli meats, leftovers. (keep for only 1-2 days)
**** Freezer drawer(s)/shelf| • Foods for long-term storage. ·
• Bottom drawer/shelf for raw meat, poultry, fish. (Storage time 4 months)
• Middle drawer/shelf for frozen vegetables, chips. (Storage time 6 months)
• Top drawer/shelf for ice cream, frozen fruit, frozen baked goods. (Storage time 2 months)

GUARANTEES

Guarantees and limitations of liability
Products are guaranteed for a period of 36 months from the date of purchase, or from the date of delivery to the customer’s home. Depending on the country, this guarantee consists of 24 to 36 months of validity for the legal compliance guarantee.
For countries that only implement a 24-month legal compliance guarantee, a 12-month commercial guarantee is applied at the end of the first guarantee, and supplements it.

Guarantee application procedure
For the legal compliance guarantee
Please consult your retailer for information and/or to refer to their GTCs (General Terms and Conditions of Sale).
For the commercial guarantee
Please go to the reception desk at your place of purchase with your proof of purchase (e.g. sales receipt), the product and the accessories it came with, and its original packaging, for all countries other than France.
It is important to have the date of purchase, the model and the serial number or IMEI number to hand (this information is usually indicated on the product, packaging, or on your proof of purchase). You’ll need to bring back the product with the accessories needed for its correct functioning (power supply, adapter, etc.). If your claim is covered by the guarantee, the after-sales service may, within the limits of local law, either:

• Repair or replace faulty parts.
• Exchange the returned product with a product that has, at the least, the same features and that offers equivalent performances.
• Refund the product at the price stated on the proof of purchase. Repaired or replaced products may include new and/or reconditioned hardware and components.

Commercial guarantee exclusions:

• Damages or problems caused by improper use, accident, tampering/modification or an unsuitable current or voltage connection.
• Use or storage conditions which are detrimental to the good conservation of the appliance (oxidation, corrosion), use of energy, use or installation non-compliant with the manufacturer’s instructions, or negligence or use of peripherals, software or consumables which are unsuitable.
• Professional or collective, industrial or commercial use of the product.
• Products that have been modified, or which have damaged, altered, erased or oxidised guarantee seals or serial numbers.
• Replaceable batteries and accessories are guaranteed for 6 months.
• Battery failure, caused by overcharging or by failure to follow the safety instructions set out in the manual.
• Cosmetic damage, including scratches, bumps or vandalism.
• Damage caused by any servicing operations carried out by non-authorised persons.
• Faults caused by normal wear and tear or the normal ageing of the product: seals, filters, accessories, vacuum cleaner brush and hose, lamps, overhead projector lamps, washing machine paddles, etc.
• Software updates as a consequence of changes to network settings.
• Damage caused by elements external to the appliance (foreign bodies, insects, etc.).
• The contents of the devices – freezer, washing machine, etc. (food, clothing, etc.)
• Product failure caused by the use of third-party software to modify, change, adapt or alter the product as is.
• Product failure resulting from its use without the accessories supplied with the product or approved by the Manufacturer.
• Parts for normal wear and tear or damage from use: tyre, inner tube, brake, etc.

The customer is responsible for regularly backing up the data contained on their hard disk or in the internal memory of their device, and this before any claim is submitted.
Auchan cannot be held liable for the loss or destruction of stored data, nor may it be held liable for damage caused to software resulting from, in particular, a restoration or a breakdown.
Similarly, Auchan is not required to check that SIM/SD cards have been removed from returned products. Under no circumstances shall the provisions set out above reduce or eliminate: the legal guarantee referred to above, and the manufacturer’s commercial guarantee, if applicable (see guarantee form).

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