ALOGIC Clarity Pro, Clarity Pro Touch 27 Inch 4K UHD Monitor User Guide

Clarity Pro
27” 4K UHD Monitor
WITH RETRACTABLE 8MP WEBCAM
Clarity Pro Touch
27” 4K UHD Monitor
WITH RETRACTABLE 8MP WEBCAM AND TOUCHSCREEN
Quick Start Guide

Clarity Pro, Clarity Pro Touch 27 Inch 4K UHD Monitor

Package Contents

Specifications

Model| 27C4KPDW
27C4KPDWT
---|---
Screen Size| 27”
Dimensions| 624mm x 220mm x 565mm (L x W x H)
Weight| 7.6 kgs
Material| ABS, Glass, Aluminium
Power Adapter| Input: AC 100-240V~, 50/60Hz
Output: DC 19V  7.89A, 150W (Max)
Aspect Ratio| 16:9
Backlight| QD
Brightness| 400cd/m² (Typ.), 350cd/m² (Min.)
Panel| IPS
Resolution| DP1.4:  38402160@60Hz
HDMI2.0: 38402160@60Hz
Refresh Rate| 60Hz
Viewing Angle| 178°(H) / 178°(V)
Contrast Ratio| 1000:1
VESA Mounting| 100 x 100mm
Display Colors| 1.07B
Interface| 1x DP 1.4,  2x HDMI 2.0, 1x Type-C, 2x USB-A, 1x USB-B, 1x Audio Out
Power Input| DC 19V 7.89A
Audio| Speakers: 5Wx2
Audio Out: Yes
Camera| 8MP
MIC| 4 MIC array
Touch (Optional for 24C4KPDWT)| OGS Touch, supports 10 points
Low Blue Light| Yes
Flicker Free| Yes
USB PD Power Delivery| Up to 65W power to host computer

Monitor Controls

Indicator Light
The indicator light shows steady white to indicate that the power is on and the monitor is operating normally. The steady blue light indicates that there is no video source, an invalid signal, or low voltage is detected. Please make sure that your computer is turned on and all video cables are fully plugged in or connected.

Monitor Ports

Unpacking and Assembly

Before unpacking the stand, ensure that the box is placed on a flat, clear surface.

1. Open the lid of the monitor box, remove the upper Styrofoam tray containing the stand and place it to one side.
2. Open the soft bag that protects the monitor to reveal where the stand attaches to the rear of the monitor. Leave the monitor laying in the Styrofoam tray to avoid damaging it while installing the stand.
3. Insert the top of the monitor stand into the mount on the rear of the monitor and press downwards on the stand until it clicks into place. Do not use excessive force to ensure that the monitor is not damaged.
4. Carefully lift the monitor out of the Styrofoam tray and stand it on the desk ready for use.

Warning: Do not put pressure on the display area of the monitor while assembling or moving the monitor. The display screen is fragile – applying force to it will break the display.
Keep the monitor box and Styrofoam packaging for future transportation and storage of the monitor.
Warning: Ensure the stand has clicked into place before lifting the monitor.

Mounting Options

The monitor has 100 x 100mm spaced mounting holes to allow it to be mounted to any compatible 100mm VESA standard monitor arm or wall mount accessory (not included).
The mounting holes are recessed in the region on the back of the monitor where the stand attaches and are hidden by the stand when it is installed. VESA mounts cannot be used with the monitor while the stand is attached.
M4 threaded mounting spacers are included with the monitor which must be used when mounting the monitor to a monitor arm or other mount. Mount the monitor to a VESA mounting accessory as follows.

1. Lay the monitor face down in its Styrofoam packaging tray.
   **** Do not attempt to lay the screen on any uneven surface including soft surfaces such as carpet and seating while attaching the mounting accessory – damage to the screen may occur.

2. Locate the mounting spacers in the accessory bag that comes with the monitor. With the monitor laying in its Styrofoam tray, screw in the four spacers into the holes in the recess where the stand attaches. Do not over tighten – tightening the spacers too much may cause damage to the monitor.

3. Screw the VESA mounting accessory into the mounting spacers.
   **** Do not apply pressure to the rear of the monitor while fitting the mounting accessory – downwards pressure on the screen may crack or otherwise damage it.

4. Carefully lift the monitor and mounting accessory out of the tray and place into position.

Ensure there is 50mm clearance around all sides of the monitor when it is installed to ensure that is does not overheat.

 Disassembly and Storage

Before disassembling the monitor, ensure that the box is placed on a flat, clear surface.

1. Open the lid of the monitor box, remove the upper Styrofoam tray and place it to one side.
2. Place the soft bag over the monitor and lay it in face down in the Styrofoamtray in the box. Ensure that the bag sits flat against the screen of the monitor and is not folded over itself or bunched up. Excessive bunching of the bag under the monitor screen may damage the screen when it is laid in the box.
3. Open the bag to reveal where the monitor attaches to the stand. Push the monitor stand latch toward the top edge of the monitor and lift the base of the stand upwards to release the stand from the monitor.
4. Close the bag and fold neatly over the rear of the monitor. Place the upper Styrofoam tray on top of the monitor in the box.
5. Undo the screw, separating the base from the stand and place both pieces in the upper foam packaging tray.

Connecting the Monitor

Connecting the Power Cable
Connect the included power cable to the power connector, and then plug the other end into a wall outlet.
Connecting a Video Source
The monitor includes four video inputs which can be connected simultaneously.
To connect a computer or other source device, plug one of the included HDMI, DisplayPort or USB-C cables into the computer and into a corresponding port on the monitor.
Notes:

• The USB-C connection will provide up to 65W of power to computers which support USB Power Delivery (USB PD). This allows the computer to display video on the monitor while being charged over a single cable. As a result, the USB-C connection type is the best option if your computer has this capability.
• Depending on the capabilities of the computer it may not be able to provide 4K at a full 60Hz refresh rate if connected to the monitor using HDMI. The USB-C or DisplayPort connection should be used as a first preference if the computer supports these connection types.
• Not all USB-C ports on computers support video output and/or charging using USB PD. If your computer does not show video on the monitor or start charging when connected to the monitor using USB-C, check that the USB-C port on the computer supports DisplayPort Alternate Mode video output and USB PD charging.
• Not all USB-C cables support video transfer or charging above 60W. It is recommended that you use the USB-C cable supplied with the monitor to avoid potential issues with cables that have been obtained separately.

Audio Output
The display features inbuilt speakers as well as an audio output jack to allow headphones and external speakers to be connected. When an external audio device is connected, the display’s on-board speakers will be disabled.

Connecting Audio Devices

The audio port on the display only supports output devices such as headphones and speakers. It is not possible to connect microphones or other input devices to this port. Headphones with built in microphones can be connected to this port, however the microphone will not function.
To send audio from your computer to the display speakers or connected audio device, select “27C4KPDW” as the audio destination in your computer’s sound settings.

Connecting USB Devices

The display includes two USB A ports that can be used to attach USB peripherals such as a keyboard, mouse or webcam to the computer.
In order for the computer to see devices attached to these ports, the computer must be connected to either (or both) of the USB-C and/or USB-B ports.
Notes:

• If the computer is only connected to the USB-C port on the display the ports will operate at USB 2.0 speeds because video traffic shares the USB-C cable with the USB data. This speed is sufficient for most peripherals such as keyboards, mice and webcams.
• If the computer is connected to the USB-B port on the display, the ports will operate at USB 3.0 speeds. This is preferable if using high speed storage devices such as external hard drives and USB flash drives.

OSD Menu
The OSD (On-Screen Display) lets you adjust the settings on your monitor.

1. Press 2 to enter the OSD menu.

2. Press 3 or 4 to browse functions.
   • Highlight the desired function, then press 2 to enter the sub-menu.
   • Press 3 or 4 to browse sub-menus, then press 2 to highlight the desired function.
   • Press 3 or 4 to highlight an option, then press 2 to confirm the settings and exit the current screen.

3. Press 3 or 4 to adjust the setting, then press 2 to confirm your changes and exit.

Input Signal
Switches between video inputs.
Picture Settings
Adjust the monitor’s Saturation, Sharpness and Gamma.
HDR
Enables the monitor’s HDR (High Dynamic Range) mode, for more vivid colours.
Not all devices and programs support HDR input, and may look too bright with this enabled.
Rotation Sensor
When enabled, Clarity Pro will automatically switch between portrait and landscape modes when you rotate the screen.
This is not supported on all computers and configurations. macOS users may have to adjust the screen manually using DisplayLink for portrait mode.
Brightness/Contrast
Adjust the Brightness, Shadow Balance and Contrast.
Colour Temperature
Adjust your monitor’s colour temperature between Warm, Cool and User Defined.
Picture in Picture (PIP)
Picture in Picture mode allows Clarity Pro to display video from two sources at once.
Use this menu to select the sources and choose how you would like them to be displayed.
Language
Set OSD language.
Audio
You can mute or adjust the volume of the monitor’s speakers.
Video Presets
Choose between picture presets, including Standard, Reading, Movie, Night, Comfort, SRGB and Adobe modes.
OSD Settings
Change the transparency of the OSD menu and how long it stays on the screen.
USB Options
You can upgrade your monitor’s firmware via USB, prevent your computer from powering USB devices while in sleep mode, and switch which USB port (C or B) Clarity Pro is using for non-video data.
Reset
Reset your monitor to factory default settings.
Note:
When picture-in-picture is enabled, the rotation sensor will be disabled.
When the rotation sensor is turned on, rotating the monitor will disable picture-in-picture.

Setting up the Webcam

1. To use the in-built webcam, the monitor must be connected to your computer via either its USB-C or USB-B port.
2. After connecting, navigate to “USB Switch” in the “USB” sub-menu of your monitor’s option menu and select either “TYPE-C” or “TYPE-B” depending on which cable you’ve connected.
3. Open any program which uses the webcam, and it will automatically pop-out of the monitor.
   a. You may have to switch from your laptop’s inbuilt webcam to “27C4KPDW”.

Adjusting the Webcam

1. Use the scroll wheel on the rear of the webcam to adjust the framing.
2. To change picture settings such as brightness and contrast, use your computer’s settings menu:
   a. Windows: Settings -> Bluetooth & devices -> Cameras -> 27C4KPDW
   b. macOS: Picture settings can only be adjusted via third-party applications.
   c. ChromeOS: Picture settings can only be adjusted on a per-application basis.

Retracting the Webcam
The webcam will automatically retract when not being used by any program.
a. Do not try to physically push the webcam back into the monitor, you may damage it.
b. If webcam does not retract, try unplugging it and plugging it back in.

My computer isn’t recognising
my webcam| • Try restarting your computer
• Navigate to USB Options -> Switch Active USB in Clarity Pro’s OSD and ensure the selected USB type is the one you’re connecting with.
• Try unplugging/disconnecting/disabling other webcams.
My webcam isn’t sliding out from
my monitor| • Check that the webcam named “27C4KPDW” is selected in your computer’s settings menu.
• Restart the application you want to use the webcam with.
• Ensure you have the correct webcam selected in your video software.
My webcam isn’t retracting into
my monitor| • Try unplugging your computer from the monitor.
• Try opening and closing an application which uses the webcam.

Using the Touchscreen (27C4KPDWT Only)

1. To use the touchscreen, the monitor must be connected to your computer via either its USB-C or USB-B port.
2. After connecting, navigate to “USB Switch” in the “USB” sub-menu of your monitor’s option menu and select either “TYPE-C” or “TYPE-B” depending on which cable you’ve connected.
3. The touchscreen should be automatically recognised by your computer. If not, consult our troubleshooting section below

computer and plug it back in.
• Check you’ve selected the correct USB cable in your monitor’s settings.
• Restart your computer
• Contact ALOGIC support if the above do not resolve your issue.

Troubleshooting

cord is securely attached to the power adapter, is connected to a power outlet and the power outlet is switched on.
• Verify that the power adapter is securely connected to the rear of the monitor.
The power button lights up, but nothing is displayed on the screen| • Disconnect the power adapter from the Monitor and reconnect in 2-3 minutes.
• Press and hold the power button for 5 seconds to reset the monitor settings.
• Contact ALOGIC Support if the points above do not work.
Monitor does not show HDMI
or DisplayPort video from the
computer| • Check that an appropriate video cable is connected between the computer and display and the correct input is selected on the monitor.
• Check your computer’s settings to verify that it is detecting the monitor and is outputting video to it.
Monitor does not show USB-C video from the computer| • Verify that you are using the USB-C cable that came with the monitor.
• Check your computer’s settings to verify that it is detecting the monitor and is outputting video to it.
• Check that the USB-C port on your computer that the monitor is connected to supports video output using DisplayPort Alternate Mode (DP Alt. Mode).
Laptop computer does not charge
when connected to the monitor
using USB-C| • Verify that the USB-C port on your computer supports charging using the USB Power Delivery (USB-PD) standard.
• Some laptops require more than 65W of power to charge. These tend to be high end graphics and gaming focused computers.
• If necessary, connect the power adapter that came with the computer to your laptop in addition to the USB-C cable that is connected to the monitor.

Warnings

• Only use the monitor indoors in dry locations. Do not use the monitor in damp places or near water sources such as in bathrooms and kitchens.
• Store and use in a cool, dry, ventilated place. Do not place close to heat sources or in direct sunlight.
• Ensure that the equipment is installed on a flat, stable surface. If placed on an uneven or unsteady surface the monitor may fall and be damaged, cause personal injury or damage other items.
• It is normal for the device to be slightly warm to touch during operation. Provide adequate ventilation and do not cover the device while in operation.
• Do not cover or block the ventilation holes on the rear cover of the monitor. Do not use on a bed, sofa, blanket or similar where the monitor may fall over or become covered.
• The acceptable electrical supply voltage and frequency ranges are indicated on the label on the rear cover of the monitor. Do not connect the monitor to power sources which fall outside these limits.
• If the device will not be used for weeks or months, it is recommended that the power be disconnected to save energy and protect the equipment from damage caused by lightning strike induced power surges if a thunderstorm occurs.
• Do not insert foreign objects into the ventilation holes in the cover of the monitor as damage, fire or electric shock could occur.
• The monitor contains no user serviceable parts. Disassembling or attempting to repair this product yourself will void the warranty and expose you to the risk of electric shock. If you suspect a fault with the device, please contact the seller you purchased the product from or ALOGIC after sales support for assistance.
• Do not use the product if it becomes damaged as this could pose a risk of causing damage to connected devices and expose you to electric shock.
• Do not crush, cut, pull or twist the mains power cord excessively. If the power cord becomes damaged do not use the product until a replacement power cord can be obtained. Using a damaged power cord may result in electric shock.
• Do not spray liquids on the monitor. Do not use chemicals such as solvents on the surface of the monitor. Clean the monitor only by wiping with a clean, dry, soft,scratch-avoiding microfibre cloth.
• Disassembling or failing to properly use and care for your device will void the warranty on the product.
• ALOGIC bears no responsibility for damage to the device or incidental damages arising from improper use or lack of care and is not liable for repair/replacement of the device or other damages in these circumstances.

HIGH DEFINITION MULTIMEDIA INTERFACE

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference,
2. this device must accept any interference received, including interference that may cause undesired operation.
   CAN ICES-3 (B)/NMB-3(B)

The terms HDMl and HDMl High-Definition Multimedia lnterface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

FCC Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifcations not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment of and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Responsible Party – U.S. Contact Information
ALOGIC USA LLC
3730 Parish Ave
Fremont CA 94536 USA
EU Declaration of Conformity
Hereby, ALOGIC Corporation declares that this product is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address by clicking on the Compliance Documentation link at: www.alogic.co

Designed in Australia.
Manufactured in China

References

• ALOGIC | Monitors, Docking Stations, Matrix Wireless& Gan Chargers

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