INVENTUM IKV1786S Built In Fridge Freezer Combination User Manual

: June 10, 2024
: INVENTUM

Table of Contents

INVENTUM IKV1786S Built In Fridge Freezer Combination
Introduction
Safety
Description
Installation
Operation
Cleaning and maintenance
Troubleshooting
General terms and conditions of service and warranty
More Info
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

INVENTUM IKV1786S Built In Fridge Freezer Combination

Introduction

HOW TO USE THIS DOCUMENT

Read this document completely. Make sure that you know and understand all the instructions.
Obey the safety instructions to prevent injury and/or damage to the appliance and its surroundings.
Do the procedures completely and in the given sequence.
Keep this document in a safe area for future use. This document is a part of the appliance.

SYMBOLS USED IN THIS DOCUMENT

Safety symbol	Function	Description
****	Warning	“Warning” means that injury or death is possible if you do

Safety

GENERAL SAFETY INSTRUCTIONS

Fully read the instruction manual prior to using the appliance.
Carefully store the instruction manual for future reference or subsequent owners.
Only use this appliance for the purpose described in the instruction manual. This appliance is intended as a built-in device.
Do not allow children to play or hide inside the appliance – there is a risk of becoming trapped and suffocating.
Keep the appliance out of reach of children. Children do not see the dangers when handling electrical appliances. Therefore, never allow children to work with electrical appliances without supervision. Keep the appliance and supply cord out of reach of children younger than 8 years of age.
The manufacturer is not responsible for damage which is caused by improper use or incorrect operation.
Warning: Danger of suffocation! Packaging material is dangerous to children. Keep the packaging material out of the reach of children.
This appliance may be used by children over the age of 8 years old and by persons with reduced physical, sensory or mental capacity or by persons with a lack of experience or knowledge if they are supervised by someone who is responsible for their safety, or have been instructed in how to use the appliance safely and have understood the risks involved in not using it properly.
Children aged from 3 to 8 years are allowed to load and unload refrigerating appliances.
Children must not play with the appliance.
Cleaning and user maintenance must not be performed by children unless they are supervised.
This appliance is intended to be used in household and similar apllications, such as:
- Staff kitchen areas in shops, offices and other working environments;
- Farm houses and by clients in hotels, motels and other residential environments;
- Bed and breakfast type environments;
- Catering and similar non-retail applications.
If the safety instructions and warnings are not observed, the manufacturer cannot be held liable for any resulting damage.
Damage as a result of incorrect connection, incorrect installation or incorrect use does not fall under the warranty.

REFRIGERANT

Caution

Risk of fire
The refrigerant isobutene R600a is contained within the refrigerant circuit of the appliance, a natural gas with a high level of environmental compatibility, which is nevertheless flammable. During transportation and installation of the appliance, ensure that none of the components of the refrigerant circuit becomes damaged.
WARNING: Refrigerators contain refrigerant and gases in the insulation. Refrigerant and gases must be disposed of professionally as they may cause eye injuries or ignition. Ensure that tubing of the refrigerant circuit is not damaged prior to disposal. If the refrigerant circuit should be damaged, avoid open flames and sources of ignition and thoroughly ventilate the room in which the appliance is situated. It is dangerous to alter the specifications or modify this product in any way. Any damage to the power supply cord may cause a short-circuit, fire, and/or electric shock.

SAFETY INSTRUCTIONS FOR INSTALLATION

The appliance must be handled and installed by two or more persons.
Wear safety gloves to unpack and install the appliance.
Only connect the appliance to alternate current, to an earthed mains socket. Make sure that the voltage in your home corresponds with the voltage printed on the type plate of the appliance.
After unpacking the appliance, make sure that it has not been damaged during transport. If this is the case, do not install the appliance before consulting the dealer of our service department.
The appliance may only be fitted by a certified installer.
The electrical connection must meet national and local regulations.
The connection point, mains socket and mains plug must always be accessible.
The appliance must always be earthed.
Do not operate the appliance with an external timer or a separate remote control system.
Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
Warning: Risk of electric shock
- Make sure that the power supply cord does not get damaged during installation or is running along sharp edges.
Be careful not to damage the floor when you move the appliance.
When moving the appliance, do not lift it or pull it by the door(s).
Make sure the appliance is not positioned near a heat source.
Do not place heat generating appliances such as (microwave) ovens above the appliance.
Make sure that there is sufficient ventilation, leave a space of at least 4 cm at the back of the appliance.
Caution: Do not damage the refrigerant circuit pipes of the appliance.
Caution: Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
Install the appliance on a firm and stable surface.
Install the appliance in a dry and well ventilated area. The appliance is intended for operation in environments where ambient temperatures fall within the following ranges, depending on the appliance. The appliance may not work properly if it is left for a long time at a temperature outside the specified range.

Climate class	Ambient temperature
SN	From 10°C to 32°C
N	From 16°C to 32°C
ST	From 18°C to 38°C
T	From 18°C to 43°C

SAFETY INSTRUCTIONS FOR OPERATION

Only use the refrigerator compartment for storing fresh food and the freezer compartment only for storing frozen food, freezing fresh food and making ice cubes.
Do not use the appliance outdoors.
Wait at least three hours before switching the appliance on, to ensure the refrigerant circuit is fully efficient.
Warning: Risk of fire
Do not store explosive substances such as aerosol cans or other flammable materials in or near your appliance.
Do not store glass bottles or containers with liquids in the freezer compartment, since they may break.
Do not eat ice cubes or ice lollies immediately after taking them out of the freezer, since they may cause frost burns.
Do not re-freeze frozen goods after they have thawed out. This may cause health issues like food poisoning.

SAFETY INSTRUCTIONS FOR CLEANING AND MAINTENANCE

Always disconnect the appliance from the mains supply before carrying out any work or maintenance on it.
Do not use a high-pressure cleaner or steam cleaner to clean the appliance.
Caution: Do not use mechanical devices or other means to accelarate the defrosting process, other than those recommended by the manufacturer.
Do not use abrasive or harsh cleaners such as window sprays, scouring cleaners, flammable fluids, cleaning waxes, concentrated detergents, bleaches or cleansers containing petroleum products on plastic parts, interior and door lines or gaskets. Do not use paper towels, scouring pads or other harsh cleaning tools.

Warning

Risk of electric shock
Always carry out regular checks of the appliance and the power supply cord to ensure no damage is evident. Should there be any signs that the appliance or power supply cord is damaged in the slightest degree, contact the customer service department. If the power supply cord is damaged, it must only be replaced by the manufacturer, its service organization agent or similarly qualified persons, in order to prevent hazardous situations. For your own safety, only use the accessories and spare parts from the manufacturer which are suitable for the appliance.
Warning: The light source shall be replaced by a professional
Energy efficiency class: G

INFORMATION ABOUT HOW TO AVOID FOOD CONTAMINATION

To avoid contamination of food, please respect the following instructions:

Opening the door for long periods can cause significant increase of the temperature in the compartments of the appliance.
Clean regularly surfaces that come in contact with food and accessible drainage systems.
Store raw meat and fish in suitable containers in the refrigerator, so that it is not in contact with or drip onto other food.
Two-star frozen-food compartments are suitable for storing pre-frozen food, storing or making ice cream and making ice cubes.
One-, two- and three-star compartments are not suitable for the freezing of fresh food.

Order| Compartments TYPE| Target storage temp. [°C]| Appropriate food
---|---|---|---
1| Fridge| +2 ~ +8| Eggs, cooked food, packaged food, fruits and vegetables, dairy
| | | products, cakes, drinks and other foods are not suitable for freezing.
2| (*)-Freezer| | Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat
| | ≤ -18| products (recommended for 3 months, the longer the storage time, the
| | | worst the taste and nutrition), suitable for frozen fresh food.
3| -Freezer| | Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat
| | ≤ -18| products (recommended for 3 months, the longer the storage time, the
| | | worst the taste and nutrition), suitable for frozen fresh food.
4| *-Freezer| | Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat
| | ≤ -12| products (recommended for 3 months, the longer the storage time, the
| | | worst the taste and nutrition), suitable for frozen fresh food.
5| -Freezer| | Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat
---|---|---|---
| | ≤ -6| products (recommended for 3 months, the longer the storage time, the
| | | worst the taste and nutrition), suitable for frozen fresh food.
6| 0-star| | Fresh pork, beef, fish, chicken, some packaged processed foods, etc.
| | -6 ~ 0| (recommended to eat within the same day, preferably no more than 3
| | | days). Partially encapsulated processed foods (non-freezable foods).
7| Chill| | Fresh/ frozen pork, beef, chicken, freshwater aquatic products, etc.
| | -3 ~ +3| (7 days below 0°C and above 0°C is recommended for consumption
| | | within that day, preferably no more than 2 days). Seafood (less than 0
| | | for 15 days, it is not recommended to store above 0°C).
8| Fresh food| 0 ~ +4| Fresh pork, beef, fish, chicken, cooked food, etc. (recommended to eat
| | | within the same day, preferably no more than 3 days).
9| Wine| +5 ~ +20| Red wine, white wine, sparkling wine, etc.

Note: Please store different foods according to the compartments or target storage temperature of your purchased products.

If the refrigerating appliance is left empty for long periods, switch off. Defrost, clean and dry it and leave the door open to prevent mould developing within the appliance.

Water dispenser cleaning (special for water dispenser products):

Clean water tanks if they have not been used for 48 h; flush the water system connected to a water supply if water has not been drawn for 5 days.

WARNING: Food needs to be packed in bags and liquids in bottles or capped containers before putting into the refrigerator to avoid the problem that the inside of the appliance is not easy to clean.

ENVIRONMENTAL PROTECTION

The appliance is energy-efficient. Save even more energy when using the appliance with the following tips, and how to dispose of your appliance in an environmentally-friendly way.

Saving energy

A high ambient temperature will have a negative effect on the energy consumption. Direct sunlight and other heat sources near the appliance also have a negative effect.
Keep ventilation holes free. Covered and dirty holes cause a high energy consumption. Ensure sufficient space around the refrigerator, so that a proper ventilation and air flow around the appliance is possible.
Do not open the doors of the appliance more often than necessary and leave the doors open as briefly as possible.
The distance between the shelves and the rear wall ensurs a free air circulation. Do not place food against the rear wall.
Set the thermostat to a lower setting if circumstances allow.
Allow cooked food that you want to store in the appliance to cool down to room temperature before placing it in the appliance.
A door rubber that does not close properly could increase the energy consumption. Therefore, have it replaced by a qualified person in time.
If the instructions are not observed, this could lead to a higher energy consumption.

Environmentally-friendly disposal

Note

Recycling – WEEE
Dispose of packaging in an environmentally-friendly manner.
This appliance is labelled in accordance with European Directive 2012/19/EU concerning used electrical and electronic appliances (waste electrical and electronic equipment – WEEE). The guideline determines the framework for the return and recycling of used appliances as applicable throughout the EU.

Description

INTENDED USE

The appliance is intended for storing fresh and frozen food, freezing fresh food and making ice cubes.
Do not use the appliance for any other purpose than described in this document.

BUILT-IN REFRIGERATOR FREEZER COMBI

A. Cooler compartment

1. Glass shelf
2. Glass cover
3. Vegetable drawer
4. Door rack
5. Bottle rack

B. Freezer compartment
- 6. Sliding tray
- 7. Freezer drawer

CONTROL PANEL

A. Interior light
B. Super freeze switch
C. Thermostat knob

Item	Function
Interior light	The light automatically switches on when opening the door.

Super freeze switch

|

To activate super freezing.
To activate the winter setting.

Thermostat knob

|

To start and stop the appliance.
To set the temperature.

Installation

UNPACKING

Remove the packaging.
- Caution: Keep the packaging materials out of reach of children.
Examine the appliance for damage.
Make sure that the voltage is the same as on the type plate.

PREPARING FOR INSTALLATION

Leave the appliance to stand for at least 3 hours before you insert the mains plug into the mains socket. Otherwise, you may damage the compressor.
Clean the appliance, especially the interior, before use. Refer to section Cleaning the appliance
Follow the installation instructions to install the appliance.

CONNECTING THE APPLIANCE

_ Note: _The plug must be accessible after installation

Make sure that the voltage in your home corresponds with the voltage of the appliance.
Use the supplied mains cable to connect the appliance to the mains socket.

Operation

STARTING THE APPLIANCE

Make sure the appliance is plugged in.
Rotate the thermostat knob to setting 1, 2, 3, 4 or 5 to start the appliance.

THERMOSTAT SETTING

The thermostat automatically regulates the temperature inside the cooler and freezer compartments. By rotating the thermostat knob from position 1 to 5, colder temperatures can be obtained.

Note: Rotating the thermostat knob beyond position 1 to “●” will switch off the appliance.

Thermostat settings

1 – 2: for short-term storage of food
3 – 4: for long-term storage of food
5: maximum cooling position. The appliance will work longer to reach colder temperatures. If required, change the temperature setting.

Set the thermostat (C) on setting 3.
- The appliance cools continuously until the set temperature is reached.
Do not place anything in the appliance until the set temperature is reached. This usually takes 2 to 3 hours.
If required, change the temperature setting and place food into the appliance.

Super freezing

For maximum freezing capacity, turn on the switch when placing fresh food. After placing fresh food in the freezer, 24 hours with the super freeze switch on is generally sufficient.

Set the switch (A) to position 1.
- In order to save energy, please turn off the switch after 24 hours from placing the fresh food.

Winter setting

If the ambient temperature is lower than 16°C, the super freeze switch shall be used as winter switch. It keeps the cooler compartment above 0°C while the freezer compartment is below -18°C in low ambiants.

Set the switch (A) to position 1.
- In order to save energy, please turn off the switch when it’s no longer necessary.

HUMIDITY CONTROL SYSTEM

The humidity control system is intended for storing fresh fruit and vegetables and is integrated in the glass shelf above the vegetable drawer. The humidity control allows air in the vegetable drawer and helps to regulate the humidty rate. This increases the life of the food inside.

Note: Open the slider if any condensation is seen on the glass shelf.

Move the slider (A) to the right: the ventilation openings are open.
Move the slider (A) to the left: the ventilation openings are closed.

ACCESSORIES

Fill the ice tray with water and place it in the freezer compartment.
After the water has completely turned into ice, you can twist the tray as shown to get the ice cubes out of the tray.

FOOD STORAGE

Note

The ambient air temperature, how often the door is opened and the position of the appliance can affect the internal temperature. These factors must be taken into account when setting the thermostat.
A 5 minute delaying function is applied to prevent damage to the compressor of the appliance, when the plug is briefly taken out or when a power failure occurs. The appliance will start to operate normally after 5 minutes.

Refrigerator compartment

To reduce humidity and avoid formation of frost, always store liquids in sealed containers in the refrigerator.
Cooked dishes must remain covered when they are kept in the refrigerator. Do not place warm foods in the appliance. Place them when they are cool, otherwise the temperature/ humidity inside will increase, reducing the efficiency of the appliance.
Do not place items in direct contact with the rear wall of the appliance as frost will develop and the packaging will stick to it. Do not open the door frequently.
We recommend that meat and clean fish are loosely wrapped and stored on the glass shelf just above the vegetable drawer where the air is cooler, as this provides the best storage conditions.
Store loose fruits and vegetable items in the vegetable drawer.
Do not put wet vegetables in the refrigerator.
Storage time for all food products depends on the initial quality of the food and an uninterrupted refrigeration cycle before storing it in the appliance.
Fluids leaking from meat may contaminate other products in the appliance. You should package meat products and clean any leakages on the shelves.
Do not put hot food in the appliance immediately, leave it to cool outside. Hot food increases the temperature of the appliance and could cause food poisoning and unnecessary spoiling of the food.
To prevent cross contamination, meat products and fruit/ vegetables are not stored together.
Food should be placed in closed containers or covered to prevent moisture and odors.
Never store volatile, inflammable or explosive fluids such as alcohol, acetone or petrol in the appliance, because of the risk of explosion.

Freezer compartment

Do not freeze too large an amount of food at one time; the faster the food is frozen, the longer it preserves its qualities.
Food in liquid form should be frozen in plastic containers, and other food should be frozen in plastic foils or bags. For freezing fresh food: wrap and seal fresh food properly, that is, the packaging should be airtight and shouldn’t leak. Special freezer bags, aluminum foil, polythene bags and plastic containers are ideal.
Do not store fresh food next to frozen food as it can thaw the frozen food.
Consume thawed frozen food within a short period of time after defrosting.
Do not refreeze thawed food. It may cause a danger to your health and cause problems such as food poisoning.
Always follow the manufacturer’s instructions on the food packaging when storing frozen food. If no information is provided, food should not be stored for more than 3 months from the purchase date.
When purchasing frozen food, make sure that it has been stored under appropriate conditions and that the packaging is not damaged.
Frozen food should be transported in appropriate containers and placed in the freezer as soon as possible.
Do not purchase frozen food if the packaging shows signs of humidity and abnormal swelling. It is probable that it has been stored at an unsuitable temperature and that the contents have deteriorated.
The storage life of frozen food depends on the room temperature, the thermostat setting, how often the door is opened, the type of food, and the length of time required to transport the product from the shop to your home. Always follow the instructions printed on the packaging and never exceed the maximum storage life indicated.
Do not store glass bottles or containers with liquids in the freezer. The freezing may cause the glass to break. Highly carbonated drinks can even explode. Never keep lemonade, beer, wine, champagne, etc. in the freezer.
In case of a power failure or malfunction, the freezer compartment will maintain a sufficiently low temperature for food storage. However, avoid opening the door to slow down the temperature rise within the appliance.

Cleaning and maintenance

CLEANING THE APPLIANCE

Warning

Risk of electric shock
Make sure the appliance is switched off and unplugged before cleaning.

Caution

Do not wash the appliance by pouring water on it..
Do not use abrasive products, detergents or soaps for cleaning the appliance.

The appliance should be cleaned regularly.
Make sure that no water enters the lamp housing and other electrical components.
Use warm water and a neutral detergent, such as bicarbonate of soda, to prevent any bad smells occurring.
For areas that are difficult to clean in the appliance, such as narrow gaps or corners, it is recommended to wipe them regularly with a soft rag, soft brush, etc. When necessary, use some auxiliary tools, such as a tooth pick, to ensure no contamination can accumulate in these areas.
Clean the outside of the appliance and the door gasket with mild soap and water. Use a soft moist cloth.
Clean the back of the appliance and the floor at least twice a year. Use a soft cloth or vacuum cleaner to remove the dust. This will help you to maintain productivity and save on energy costs.

Remove the food.
Remove the shelves, drawers and door compartments.
Clean the interior of the appliance with warm water and a neutral detergent, such as bicarbonate of soda
Rinse the interior with clean water and leave the door open to let it air dry for 1 or 2 hours before turning the appliance back on.
Clean the accessories. Use warm water and a mild cleaning agent. Dry the accessories after cleaning.

Note

Do not clean the interior accessories in the dishwasher.
Do not use hard brushes, cleaning steel wire balls, wire brushes, abrasives, such as toothpaste, organic solvents (such as alcohol, acetone, oils, etc.), boiling water, acid or alkaline items to clean the appliance considering that this may damage the surface and interior. Boiling water and benzene may deform or damage plastic parts.

DEFROSTING THE REFRIGERATOR COMPARTMENT

The defrosting of the refrigerator compartment is completely automatic. Droplets of water on the rear wall of the compartment indicate that the periodic automatic defrost cycle is in progress. The defrost water is automatically routed to a drain outlet and into a tray, from which it evaporates.

Clean the drain hole periodically with the defrost drain plug. This prevents water collecting on the bottom of the refrigerator instead of flowing out.
You can also clean the drain hole by pouring half a glass of water down it.

DEFROSTING THE FREEZER COMPARTMENT

Defrost the freezer compartment when the layer of ice reaches a thickness of 3 to 5 mm.

Caution

Never remove the ice with the aid of sharp objects, defrost sprays, a hair-dryer, a heater, or similar items.
This may lead to unsafe situations and may cause irreparable damage to the appliance.

Turn off the appliance and disconnect the plug from the mains supply.
Remove the contents of the freezer and keep them in a cool place wrapped in blankets or newspapers.
Place one or more bowls with warm water in the freezer compartment to speed up the defrosting process. Do not use sharp metal objects for this operation. Use a plastic scraper.
Clean the freezer compartment with warm water and a neutral detergent, such as bicarbonate of soda, and dry thoroughly.
Clean the removable parts in the same way and reassemble them.
Reconnect the appliance to the mains supply and leave it for 2 to 3 hours on the maximum setting before introducing the food back into the freezer. Examine the contents before placing them back in the freezer. If some of the packages have thawed out, they should be eaten within 24 hours, or be cooked and then re-frozen.

REPLACING THE LAMP

Note

This appliance is equipped with LED lighting. It can be used for a long time. In case the LED light is blown, it must be replaced by a qualified person to avoid any hazard. Contact the Inventum service department.

Troubleshooting

GENERAL TROUBLESHOOTING PROCEDURE

Try to find a solution for the problem with the help of the troubleshooting table.
If you cannot find a solution for the problem, contact the Inventum-servicedienst.

TROUBLESHOOTING TABLE

Problem	Possible cause	Possible solution

The appliance does not operate.

| The mains plug is not connected.| Connect the mains plug.

There is no mains supply.

|

Do a check if the mains plug is correctly connected to the mains socket.
Make sure that the mains supply is on.

There is a problem with the fuse.| Do a check on the fuse box.
The temperature inside the appliance is too high or too low.| The thermostat is not set correctly.| Set the thermostat to a lower or higher setting.
The appliance is operating poorly| The door is not closed properly.| Check the door and close it properly.
There is too much food in the appliance.| Make sure the appliance is not overloaded. The cool air must be able to circulate.
There is not enough space near the rear and side walls.| Make sure there is enough

space around the appliance during installation for ventilation.

Water is running out of the appliance.| The drain outlet is blocked.| Clear the drain outlet. Refer to section Defrosting the refrigerator compartment.
The led light is not working.| The mains plug is not connected.| Connect the mains plug.
The led light is defective.| Contact the service department.
The appliance is operating noisily| Normal noises are:

cracking noise – due to expansions of the appliance material when it warms or cools.
motor noise – indicates the compressor is operating normally.
bubbling and splash noise – due to the flow of the refrigerant in the tubes of the system.

General terms and conditions of service and warranty

We do not need to remind you of the importance of service. After all, we develop our products to a standard so that you can enjoy them for many years, without any concerns. If, nevertheless, there is a problem, we believe you are entitled to a solution straight away. Hence our products come with an exchange service, on top of the rights and claims you are entitled to by law. By exchanging a product or part, we save you time, effort and costs.

2-year full manufacturer’s warranty

Customers enjoy a 2-year full manufacturer’s warranty on all Inventum products. Within this period, a faulty product or part will always be exchanged for a new model, free of charge. In order to claim under the 2-year full manufacturer’s warranty, you can either return the product to the shop you bought it from or contact the Inventum customer service department via the form at ‘https://www.inventum.eu/service-aanvraag‘.
The 2-year warranty period starts from the date the product is bought.
In order to claim under the warranty, you must produce a copy of the original receipt.
The warranty applies only to normal domestic use of Inventum products within the Netherlands.

5-year Inventum warranty

Inventum offers a 5-year warranty on most large domestic appliances and a selection of small domestic appliances. This 5-year Inventum warranty consists of a 2-year full manufacturer’s warranty, extended by a further 3-year warranty. The only thing you need to do to qualify for the 3-year extended warranty is to register the product within 45 days of purchase. You can read more about registering the product in the following paragraph.
In accordance with the 5-year Inventum warranty provisions, a faulty product or part will always be exchanged for a new model during the first 2 years under the warranty. During the 3rd to 5th year under the warranty, you will only pay the costs of exchange. The current costs of exchange are listed at ‘https://www.inventum.eu/omruilkosten‘.
In order to claim under the 5-year Inventum warranty, you can either return the product to the shop you bought it from or contact the Inventum customer service department via the form at ‘https://www.inventum.eu/serviceaanvraag‘.
The 5-year warranty period starts from the date the product is bought.
In order to claim under the warranty, you must produce a copy of the original receipt.
The warranty applies only to normal domestic use of Inventum products within the Netherlands.

Product Registration

The 3-year extended warranty is easy to obtain, free of charge, by registering the product within 45 days of purchase, via the website ‘https://www.inventum.eu/garantie-registratie‘. If you did not register the product within 45 days of purchase, you can still do so up to 2 years after the purchase date. However, there will be a charge. The one-off registration charge is € 89 for each separate product. Registration is possible only for products that are subject to the 5-year Inventum warranty. Whether the product qualifies for the 5-year Inventum warranty is stated in the product user manual and in the product information sheet, on Inventum’s website.
The warranty period always starts from the date the product is bought. If the product is registered for the extended warranty at a later date, the warranty period still starts from the original date of purchase.
The 3-year extended warranty can only be applied for if you are in possession of a copy of the original receipt and the Inventum 5-year warranty certificate.

Large domestic appliances

Breakdowns or faults in large domestic appliances (separate and built-in white goods) can be registered via the form at ‘https://www.inventum.eu/service-aanvraag‘, by calling the Inventum customer service department or in the store where you bought the device. The telephone number of the customer service department can be found at ‘https://www.inventum.eu‘.
In the event of breakdowns or faults in large domestic appliances, Inventum will have the option to have a service engineer inspect the faulty device onsite at the customer in the Netherlands and to carry out repairs, there and then. The Inventum customer service department can also decide to have the device exchanged.
If you suffer a breakdown or fault in a large domestic appliance during the first 2 years from the date of purchase, Inventum will not charge any costs for the exchange, call-out or for parts and labor.
If you registered the product as described before at ‘https://www.inventum.eu/garantie-registratie‘ and you subsequently report a breakdown of a large domestic appliance in the 3rd to 5th year of the date of purchase, the 5-year Inventum warranty applies and the device will be repaired or exchanged, free of charge. In the event of a repair or exchange of the device, you only pay the costs of the exchange. The current costs of exchange are listed at ‘https://www.inventum.eu/omruilkosten‘. If you did not register the product, the 3-year extended warranty does not apply.
When reporting a breakdown or fault, a service engineer will contact the customer within 1 working day in order to make an appointment. When the report is made in a weekend or during a public holiday, this will be the next working day.
If you report a breakdown or fault via the form at ‘https://www.inventum.eu/service-aanvraag‘, you will be kept informed of the progress via mobile messages and e-mail.
The warranty period starts from the date the product is bought.
In order to claim under the warranty, you must produce a copy of the original receipt and the Inventum 5-year warranty certificate.
The warranty applies only to normal domestic use of Inventum products within the Netherlands.

Breakdowns or faults outside the warranty period

Breakdowns or faults in small or large domestic appliances outside the warranty period, can be reported to the costumer services department via the form at ‘https://www.inventum.eu/service-aanvraag‘ or by calling the customer services department.
The customer services department may ask you to send the product for inspection or repair. The costs of dispatch will be at your expense.
The inspection to establish whether the repair is possible involves a charge. You need to grant your permission for this, in advance.
In the event of a large domestic appliance, Inventum, at your request, can send out a service engineer. In that case, you will be charged the call-out costs, as well as parts and labour.
In the event of an instruction to repair, the repair costs must be paid in advance. In the event of a repair by a service engineer, the costs of the repair must be settled with the engineer onsite, preferably by means of PIN payment.

Warranty exclusions

The following is excluded from the aforesaid warranties:
- normal wear and tear;
- improper use or misuse;
- insufficient maintenance;
- failure to comply with the operating and maintenance instructions;
- unprofessional installation or repairs by third parties or the customer himself;
- non-original parts used by the customer;
- use for commercial or business purposes;
- removal of the serial number and/or rating label.
In addition, the warranty does not apply to normal consumer goods, such as:
- dough hooks, baking tins, (carbon) filters, etc.;
- batteries, bulbs, carbon filters, fat filters, etc.;
- external connection cables;
- glass accessories and glass parts such as oven doors;
- and similar items.
Transport damage not caused by Inventum is also excluded. Therefore, inspect your new device before starting to use it. If you detect any damage, you must report this to the store where you purchased the product within 5 working days, or to the Inventum customer service department via the form at ‘https://www.inventum.eu/serviceaanvraag‘. If transport damage is not reported within this period, Inventum does not accept any liability in this respect.
The following are excluded from warranty and/or replacement: faults, loss of and damage to the device as a result of an event that is normally insured under the home contents insurance.

Important to know

The replacement or repair of a faulty product, or a part thereof, does not lead to an extension of the original warranty period.
Parts that have been replaced, packaging material, and exchanged devices are taken back by the service engineer and become the property of Inventum.
If a complaint is unfounded, all costs arising from it will be at the customer’s expense.
Following the expiry of the warranty period, all costs of repair or replacement, including administration costs, dispatch and call-out charges, will be charged to the customer.
Inventum cannot be held liable for damage as a result of devices built in incorrectly.
Inventum cannot be held liable for damage caused by external events unless this liability arises from mandatory statutory provisions.
These warranty and service provisions are governed by Dutch law. Disputes will be settled exclusively by the competent Dutch court.