PORSCHE 356 Hub Cap Instructions
- June 9, 2024
- PORSCHE
Table of Contents
- 356 Hub Cap
- Data Controller and Data Protection Officer
- Object of data protection
- Purposes of and legal grounds for data processing
- Porsche ID user account
- Central services
- Safeguarding legitimate interests
- Consent
- Change of purpose
- Profiling
- Device access permissions
- Cookies and comparable technologies
- Sources and data categories in the collection of data by third parties
- Recipients of personal data
- Data processing in third countries
- Duration of storage, deletion
- Rights of data subjects
- Offers from third parties
- Status
- Specific Privacy Policy
- Special notes on the use of our website
- Special services and features
- Integrated third party services
- Rights of data subjects
- Changes to this Privacy Policy and version
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Porsche Smart Mobility GmbH
General Privacy Policy
Porsche Digital Service Infrastructure / Porsche ID
356 Hub Cap
We, Porsche Sales & Marketplace GmbH (hereinafter referred to as “we” or “PSM GmbH”), are pleased about your use of the Porsche Digital Service Infrastructure and other of our digital offers (hereinafter individually or jointly also referred to as “services” and jointly “Porsche Digital Service Infrastructure”). We take the protection of your personal data very seriously. Your personal data will only be processed in accordance with the provisions of data protection legislation, in particular the General Data Protection Regulation (hereinafter “GDPR”). This Privacy Policy provides information about the processing of your personal data and your privacy rights as a data subject in connection with your use of the Porsche Digital Service Infrastructure and our services. For information on the individual services, please refer to the Specific Privacy Policy and, if applicable, the further Special Data Protection Notices of the respective service.
Data Controller and Data Protection Officer
Unless otherwise expressly stated in this or a Specific Privacy Policy based thereon and, if applicable, in the further Special Data Protection Notices of the respective service, the entity responsible for data processing within the meaning of the data protection laws is:
Porsche Sales & Marketplace GmbH
Porscheplatz 1
70435 Stuttgart
Germany
E-mail: smartmobility@de.porsche.com
Please do not hesitate to contact us if you have any questions or ideas
relating to data protection.
You can contact our data protection officer as follows:
Porsche Sales & Marketplace GmbH
Data Protection Officer
Porscheplatz 1
70435 Stuttgart
Germany
Contact:
dataprotection.salesandmarketplace@porsche.de
In relation to certain processing operations, we may be joint controllers with Dr. Ing. h.c. Porsche AG (Porscheplatz 1, 70435 Stuttgart, Germany, e-mail: info@porsche.de, hereinafter “Porsche AG”), its group companies and/or third parties (“we” then also stands for these joint controllers). In relation to such joint processes, we jointly determine the purposes and means of processing personal data. In such cases, in an agreement on joint responsibility pursuant to GDPR Article 26, we accordingly also define the respective tasks and responsibilities in the processing of personal data and the responsible parties to fulfil data protection obligations. In particular, we define how an appropriate level of security and your rights as a data subject can be ensured, how we can jointly comply with information obligations under data protection law and how we can monitor potential data protection incidents. This also includes ensuring that we can fulfil our reporting and notification obligations. Insofar as you contact us, we will come to an agreement in accordance with the aforementioned agreement pursuant to GDPR Article 26 in order to answer your enquiry and guarantee your data subject rights. You can find out in which areas and with which companies joint responsibility exists in the Specific Privacy Policy and, if applicable, in the further Special Data Protection Notices of the respective service.
Object of data protection
The object of data protection is the protection of personal data. This is any information that relates to an identified or identifiable natural person (so- called data subject). This includes details such as name, postal address, e-mail address or telephone number, but also other information that arises in the course of using our Porsche Digital Service Infrastructure and vehicle usage data.
Purposes of and legal grounds for data processing
This General Privacy Policy provides you with the following overview of the
purposes and legal bases of data processing in the context of registering,
creating and using your Porsche ID user account and booking and using our
services on the basis of your Porsche ID user account. We process personal
data in any case in accordance with the legal requirements, even if a
different legal basis should apply than stated below in individual cases.
We process your personal data in particular if this is necessary for the
performance of a contract to which you are a party or for the performance of
pre-contractual measures that take place at your request. Data is processed on
the basis of Article 6 Paragraph 1 (b) GDPR. The purposes of the processing
include enabling the use of our specific products and services within the
services as explained below.
We also process your personal data, insofar as this is necessary, to comply
with legal obligations to which we are subject. The data processing takes
place on the basis of Article 6 Paragraph 1 (c) of the GDPR. The obligations
may result, for example, from the commercial, tax, money laundering, financial
or criminal law. The purposes of processing arise from the respective legal
obligation; the processing generally serves the purpose of complying with
state obligations with regard to monitoring and duty of disclosure. In this
respect, too, you will find more detailed information below.
The provision of personal data by you may be required by law or contract when
using the services or may be necessary for the conclusion of a contract. We
will inform you separately if you are obliged to provide personal data and
what the possible consequences of not doing so would be (e.g. a loss of claims
or our advice not to provide the requested service without providing certain
information).
Porsche ID user account
Registration and creation of a Porsche ID user account on My Porsche is required for full use of the Porsche Digital Service Infrastructure and the services offered under it. Once you have successfully completed registration and created your Porsche ID user account, you will also receive your Porsche ID (user name of the Porsche ID user account), with which you will be able to log in to all Porsche ID interfaces linked with your password or the QR code. When registering and creating and using your Porsche ID user account, personal data is processed and, if necessary, transmitted to third parties as described below in order to fulfil our contractual obligations in this context. Unless otherwise stated, we carry out all processing operations described in this section in order to fulfil our contract with you on the basis of Article 6 Paragraph 1(b) GDPR.
4.1 Registration process and creation of a Porsche ID user account
There are two methods to choose from in order to register and create your
Porsche ID user account:
4.1.1 Invitation by authorised dealers
If you wish, your authorised dealer will enter the personal data you have
provided to them on our systems for you via their access. You will then
receive, for example, an e-mail with a link which you must use to confirm your
registration and creation of your Porsche ID user account. Please note that
the authorised dealers are independent companies and we have no influence over
them. A second feature allows you to additionally verify your identity, for
example via an SMS code, which you then enter during the process of
registering and creating your Porsche ID user account.
4.1.2 Self-registration
In the event that the registration and creation of your Porsche ID user
account was not carried out via an authorised dealer, you can register and
create your Porsche ID user account yourself and enter your personal data
independently. In selected countries you can also add a vehicle and use other
digital services that require vehicle ownership. You must also upload a copy
of an identification document and proof of ownership and, in case you are not
the owner of the vehicle, a power of attorney from the vehicle owner
after entering your vehicle identification number. These documents are
forwarded to Porsche Connect Support or, in countries where the official
language is not supported by Porsche Connect Support, directly to the dealer
selected by you and are then checked locally using our verification criteria.
As proof of successful verification, we also save the names, dates and places
of birth, and addresses shown in the relevant identification documents along
with the validity dates of the documents, as well as the vehicle
dentification numbers, owner names and addresses shown in the proof of
ownership. After verification is complete, the copies of the documents will be
deleted. Alternatively, you can use the video identification procedure for
verification by our Porsche Connect Support. If you add a vehicle and a
specific vehicle is therefore assigned to you in your Porsche ID user account,
a vehicle relationship exists (hereinafter referred to as “vehicle
relationship”).
After successful verification, you will receive, for example, an email with a
link that you must use to confirm your registration and creation of your
Porsche ID user account. A second feature allows you to additionally verify
your identity, for example via a text message code that you then enter when
registering and creating your Porsche ID user account.
Self-registration requires the upload of images from the terminal.
You will therefore be asked to grant permission for the app to access your
device’s camera or photo library. Granting permission is voluntary. However,
if you wish to use the self-registration function, you must grant the relevant
permission, otherwise you will not be able to use the self-registration.
Permission remains active unless you revoke it in your device and/or Internet
browser by deactivating the relevant setting.
If your vehicle has already been linked to your Porsche ID by an Official
Porsche Centre at your request using your email address and mobile phone
number, a simplified creation process for the vehicle is possible instead via
our website or the MyPorsche app. For this purpose, only the VIN entered by
you and the contact data already stored by us are compared and a confirmation
code is sent to you via SMS.
(a) Mandatory data when registering and creating a Porsche ID user
account
When registering and creating your Porsche ID user account, you must – in the
case of self-registration – enter your e-mail address, a password, your name
and name affixes, contact and address data, mobile phone number, e-mail
address and, if applicable, the language in which you wish to communicate with
us or – in the case of registration and creation of your Porsche ID user
account by an authorised dealer – confirm this personal data as part of the
process of registering and creating your Porsche ID user account. This
personal data is required to set up and manage your Porsche ID user account
for you so that you can use the full range of our services as part of the
Porsche Digital Service Infrastructure. In selected countries, you can also
use our offer as an interested party. In this case, you only need to provide
your name, e-mail address and a password. Last but not least, we also need
this and possibly other personal data in order to be able to respond to
requests, questions and criticism. We also save the time of your last log-in.
When you register and create your Porsche ID user account, we check your name
and address data by means of a plausibility check.
(b) Voluntary data when registering and creating a Porsche ID user
account
When registering and creating your Porsche ID user account, you also have the
option of entering additional voluntary details such as additional name
information (e.g. academic title etc.), company contact details, date of
birth, additional telephone numbers, credit card information (this is only
stored by the payment service provider) as well as your vehicle registration
number and a personal vehicle name. In addition, you can provide information
about your interests, preferences and the contact channels you would like to
use. Please note that this information is not required when registering and
creating your Porsche ID user account and that you alone decide whether you
want to disclose this personal data to us.
4.1.3 Integration of the Porsche ID into third-party offers
We may enable cooperation partners to offer a registration and login
procedure involving the Porsche ID. This means that you do not have to
remember any new login data for the third-party offer. If you decide to use
the registration and login procedure involving the Porsche ID as part of the
third-party offer, you will be redirected to the PSM GmbH login/registration
screen for the Porsche ID. Here you log in with your user name and password
for the Porsche ID. We will then send a message to our cooperation partner
that you have successfully registered. As part of the registration and login
process, you can confirm to us that the cooperation partner may access the
profile data of your Porsche ID user account. This then also applies to the
payment data stored there, if applicable. This means that you do not have to
re-enter or maintain your profile data
and, if applicable, payment data (e.g. if your address changes) in order to
create your user profile for the third-party offer. Conversely, changes to the
profile data in the user account of the third-party offer are then also
synchronised accordingly in your user account for the Porsche ID. The data
processing within the scope of the registration and login procedure with the
integration of the Porsche ID is carried out on the basis of Article 6
Paragraph 1 (b) and (f) GDPR in order to register you with your user account
for the third-party offer or to identify you when you register. In addition to
carrying out your desired procedure, we are interested in making the
registration and application process efficient and convenient. We are jointly
responsible for this with our cooperation partner and, in relation to the
process, we jointly determine the purposes and means of processing personal
data. In an agreement on joint responsibility, we have defined, pursuant to
GDPR Article 26, the respective tasks and responsibilities in the processing
of personal data and the responsible parties to fulfil data protection
obligations. In particular, we have defined how an appropriate level of
security and your rights as a data subject can be ensured, how we can jointly
comply with information obligations under data protection law and how we can
monitor potential data protection incidents. This also includes ensuring that
we can fulfil our reporting and notification obligations. Insofar as you
contact us, we will come to an agreement in accordance with the aforementioned
agreement pursuant to GDPR Article 26 in order to answer your enquiry and
guarantee your data subject rights.
4.2 Porsche Digital Service Infrastructure: data processing after registration and creation of your Porsche ID user account
If you have registered and created your Porsche ID user account, we will, in
order to fulfil the contract with you on the basis of Article 6 Paragraph 1
(b) GDPR, exchange basic information about your Porsche ID user account and
your vehicles with responsible Porsche dealers in order to be able to serve
you via our dealer organisation. In addition to the vehicle identification
number, we transfer your user name (Porsche ID), the technical or sales
availability of services and product offers for your Porsche ID user account
or vehicle, as well as relevant events as part of the creation, modification
or deletion of your Porsche ID user account, the linking of vehicles, the
selection of traders, or the activation or deactivation of services.
If you have selected an authorised dealer and provided your consent, your
personal data stored in your Porsche ID user account, in particular contact
data, support, contractual and service data, as well as data about your
interests, vehicles and services used will also be exchanged with the
authorized dealer and with synchronised with any personal data stored about
you. If you no longer wish data to be transferred in the future, you can
change this in the user settings of your Porsche ID user account accordingly.
The aforementioned personal data will no longer be exchanged with the
authorised dealer from that date. The applicable legal basis for this
processing of your personal data is your consent pursuant to Article 6
Paragraph 1 (a) GDPR.
If you are waiting for your vehicle to be delivered, we will provide you with
information on the delivery status in your Porsche ID user account. To do
this, we will share the VIN of your vehicle and your Porsche ID with Porsche
AG. The applicable legal basis for the processing of your personal data is the
fulfilment of our contract with you on the basis of Article 6 Paragraph 1 (b)
GDPR.
4.3 Deletion of your Porsche ID user account
If you delete your Porsche ID user account, your personal data stored in
your Porsche ID user account will also be deleted when the contractual
relationship ends, but upon expiration of your existing service licenses at
the earliest. As far as data must be stored for legal reasons, these are
blocked (so-called limitation of processing). The personal data is for further
use, especially for the use of services, and then is no longer available. The
functionality of the services may be limited or eliminated. The full use of
the Porsche Digital Service Infrastructure will then also no longer be
available to you. If further responsible individuals within the Porsche Group
and its sales organisation process personal data within their own
responsibility, the processing of this personal data remains unaffected. If,
on the basis of your consent pursuant to Article 6 Paragraph 1 (a) GDPR,
personal data has been exchanged with a dealer of your choice, we inform the
dealer about the deletion of your Porsche ID user account.
Central services
5.1 Booking and activating services, handling payment information
You can book individual or several My Porsche services and Porsche Connect
services and activate service licences. When selecting the respective service
or service package, you can also view the respective information on the
processing of personal data within the scope of the services concerned under
the offer details.
In order to carry out and fulfil a booking and the associated contractual
relationship, we process, in addition to the respective booking information,
your personal data collected during registration and creation of your Porsche
ID user account. You can change your billing address before completing the
booking process. In this case, we use the address data provided by you for
invoicing and processing.
We use a payment service provider to process payments for our paid services
and products within the framework of My Porsche, Porsche Connect and the
Online Marketplace. For this purpose, we and the payment service provider used
will process your credit car d information and the respective payment
information. The payment service provider’s systems are used to manage your
credit card information and to process payments. When you enter your credit
card information, it is done directly via an input field from the payment
service provider, which encrypts, stores and uses this information
independently for your payments. The encrypted information is then transferred
from Porsche / from us to the payment service provider, where it is stored and
used for your payment. Our legal basis for processing your personal data in
order
to process the payment is the fulfilment of the contract pursuant to Article 6
Paragraph 1(b) GDPR.
The payment service provider commissioned will process your customer and contact information (for example name, address, email address, Porsche Connect customer number, and if applicable, company and affiliates) and the vehicle identification number shown in the proof of ownership exclusively for the purpose of debtor management (including compliance checks, where legally required) and to carry out credit checks. The legal basis for processing the named personal data for the aforementioned purposes, in accordance with Article 6 Paragraph 1 (c) of the GDPR, is the fulfilment of a legal obligation incumbent on us and, in accordance with Article 6 Paragraph 1 (f) of the GDPR, our legitimate interest in appropriate accounts receivable management and credit controls, provided we are not subject to any legal obligation.
When purchasing through online shops, our payment service provider determines
the fraud risk using customer data (e.g. name and identifier, sales history,
etc.). The transaction data is checked and examined for abnormalities (e.g.
frequency of password changes, delivery address differing from the invoicing
address). The legal basis for the processing of the mentioned personal data
for the aforementioned purposes is, in accordance with GDPR Article 6
Paragraph 1 (b), the fulfilment of a contract, or, pursuant
to GDPR Article 6 Paragraph 1 (f), our legitimate interest in preventing
fraud.
After completing the booking, you can activate the services. This saves the
authorisation for use on the system side and updates the list of available
services accordingly.
In order to use certain services (e.g. E-Charging offers), a personalised card
(referred to as a Porsche ID Card, Porsche Charging Card) containing RFID
chips is sent by post to numerous countries when a product is purchased. An
identification number is stored on the card, which can be used to assign it to
your Porsche ID user account. No personal data beyond the identification
number, in particular your name or address, is stored digitally on the card
itself. If the card is lost, you can block it within your Porsche ID user
account.
After delivery, the Porsche ID card can be used directly with the supported
infrastructure (e.g. public E-charging pedestals).
Unless stated otherwise, we carry out the processing described in this section
for fulfilment of our contract with you on the basis of Article 6 Paragraph 1
(b) GDPR.
5.2 Using the My Porsche services and Porsche Connect services
Depending on the service, you can use the booked My Porsche services and
Porsche Connect services in your vehicle (if available for your vehicle) via a
radio network connection or via other terminal devices in My Porsche or in
your Porsche Connect app and, if necessary, also from several or all access
points. For this purpose, your vehicle or the respective end device connects
to the Porsche Digital Service Infrastructure.
When you use the services booked via My Porsche or the Porsche Connect Store
in your vehicle or on other devices, your personal data will be processed by
us for the purpose of enabling the use of services, for support purposes and
for other individually defined purposes. Unless otherwise stated, we will only
process your personal data to the extent necessary to enable the relevant My
Porsche service or Porsche Connect service to be used.
When using the individual My Porsche services or Porsche Connect services, the
following categories of personal data, for example, may be processed,
depending on the specific functionality of the respective service:
- Identification information, such as the vehicle identification number, your Porsche ID and device and system IDs of your end devices and mobile modules, which are required to identify your person, your end device or your vehicle for the purpose of establishing connections, using services or accessing content,
- Authorisation information, which includes that the vehicle or the respective terminal device is activated for the respective Porsche Connect service and which can be linked to your personal data that you entered as part of the registration and creation of your Porsche ID user account,
- Login information that is required if you want to use services from other providers that require a login in your vehicle or on additional end devices,
- Communication information required to establish a connection between your vehicle and/or other terminal devices and our servers or with the servers of thirdparty content providers for Porsche Connect services,
- Location and movement information, such as GPS or speed data, required in order to use location-related content,
- Voice data that enables voice control and voice input in certain Porsche Connect services. Voice data is transmitted to us as a recording for the purpose of conversion to text from the vehicle or a terminal. The text then generated by a service provider is transmitted back to the vehicle and the recording is then deleted by us,
- Contact data used in communication services, for example to send an e-mail or SMS,
- Billing data such as an itemised bill from charging operations. If necessary, we will combine this information with your address and payment information for individual billing purposes,
- Image/video data of your vehicle or its components
- Other content that needs to be shared with us or with service providers in order to provide a service to you.
Detailed information on which personal data is processed within the scope of
which service can be found in the respective service descriptions at <https
://connect-store.porsche.com/ie/en>/.
The following applies especially in the context of workshop visits and the
associated use of online order extension:
Online order extension is a service that offers our customer s the possibility
to follow the vehicle acceptance process during a workshop appointment at any
time and from anywhere through recorded and personalised videos of the service
consultant and/or technician. In addition, the customer can release/approve
additional repairs/repair extensions directly via the My Porsche Portal and/or
the My Porsche App.
Unless otherwise stated here, in one of the Specific Privacy Policies or, where applicable, in the further Special Data Protection Notices of the respective service, we process your personal data in each case on the basis of Article 6 Paragraph 1 (b) GDPR in order to provide you with the services in this context and to perform the associated contractual relationship.
5.3 Use of third-party services
If you use the services of a third-party provider with whom you have your
own contractual relationship, the content of these services may be displayed
in your vehicle or on your terminal device and information may be exchanged
between your vehicle or your terminal device and the respective service
provider.
We have no influence on the data processing by this third-party provider or on
the location of the data processing. Therefore, please inform yourself with
the respective third-party provider about the type, scope and purpose of the
processing of personal data with regard to the respective service in their
separate data protection notices.
We transfer the necessary personal data to the relevant third-party provider
on the basis of Article 6 Paragraph 1 (b) GDPR in order to fulfil the contract
between you and us.
5.4 Porsche Contact Centre
You can use various communication channels to contact us, in particular the
service hotline if you wish to contact us by telephone, but also e-mail or
live chat. When you contact our Contact Centre, we will process your personal
data insofar as this is necessary in order to provide the Contact Centre
service and to process your request. It is possible that we may ask you to
provide personal data that is required to prepare and organise contact in
order to process your specific request. Without this data, we will not be able
to process your inquiry or accede to your request. The purposes of processing
arise specifically from your inquiry and the services you have booked. They
cover in particular
- The processing of inquiries from interested parties, customers and dealers in relation to products and services from Porsche Sales & Marketplace GmbH. This includes, for example,
- Technical support services
- Assistance when purchasing services or products
- Answering general questions about Sales & Marketplace
- Technical support for customers and dealers, in particular through the provision of a service hotline for telephone contact.
Data is processed on the basis of Article 6 Paragraph 1 (b) GDPR for the
purpose of fulfilling the contract with you and implementing measures in
advance of the contract.
We also process your personal data to comply with legal obligations to which
we are subject. Obligations may arise, for example, from commercial, tax,
telecommunications, money laundering, financial or criminal law. The purposes
of processing arise from the respective statutory obligation; the processing
generally serves the purpose of complying with state obligations with regard
to monitoring and duty of disclosure.
Data is processed on the basis of Article 6 Paragraph 1 (c) or (e) GDPR. If we
collect data on the basis of a legal obligation or in the public interest, you
need to provide the personal data that is required to comply with the legal
obligation. Without this, we might not be able to process your request or
fulfil these obligations.
If you use support services in a Porsche Centre, your dealer can also retrieve
this data. To facilitate this service, we also transmit the aforementioned
data to the relevant dealer. In this case, we will process your personal data
in accordance with Article 6 Paragraph 1 (f) GDPR on the basis of our
legitimate interest in facilitating customer service at your preferred point
of contact or through your preferred dealer.
Safeguarding legitimate interests
We also process your personal data to protect the legitimate interests of us or third parties, unless your interests which require the protection of your personal data override these interests. Data is processed on the basis of Article 6 Paragraph 1 (f) GDPR. Processing for legitimate interest is carried out for the following purposes or to protect the following interests:
- Further development of products, services and mentoring, as well as other measures for business transactions and process control,
- Improvement of product quality, elimination of errors and disruption, etc. by analysing vehicle data and customer feedback,
- Processing data on a central prospect and customer care platform, as well as in up and downstream systems for customer loyalty and sales purposes,
- Settlement of guarantee and goodwill cases, processing of non-contractual questions and concerns from prospective customers and clients,
- Needs analysis and customer segmentation, e.g. calculating and evaluating affinities, preferences and customer potentials,
- Risk management and coordination of recall campaigns,
- Credit assessment through data exchange with credit agencies (e.g. SCHUFA),
- Ensuring the legally compliant handling, prevention of and protection against statutory violations (especially criminal offences), assertion of and defence against legal claims, internal and external compliance measures,
- Ensuring availability, operation and security of technical systems, as well as technical data management.
When we send e-mails to customers and prospective customers, we may use commercially available technologies such as tracking pixels or click-through links. This allows us to analyse which or how many e-mails are delivered and/or rejected and/or opened. The latter is carried out in particular by tracking pixel. It is not possible to measure the opening rate of our e-mails in full using tracking pixels, for example, if you have deactivated the display of images in your e-mail programme. In this case, the e-mail will not be displayed completely. It is nevertheless still possible for us to determine whether an e-mail has been opened if you click on the text or graphic link in the e-mail. Using click-through links, we can analyse which links have been clicked in our e-mails and determine the interest in certain topics. If you click on the corresponding link, you will be guided through our separate analysis server before accessing the target page. Based on the analysis results, we can make e-mails more relevant, send them in a more targeted manner or prevent e-mails from being sent. If you do not want such information collected and tracked, do not click text or graphic links in e-mails.
Consent
We process your personal data on the basis of corresponding consent. Data is
processed on the basis of Article 6 Paragraph 1 (a) GDPR. If you have given
consent, this is always for a specific purpose; the purposes of processing
arise from the respective content in your declaration of consent. You may
revoke your consent at any time, without affecting the legality of the
processing carried out on the basis of your consent until revocation.
Insofar as you have given corresponding consent, the companies listed in the
declaration of consent may, on this basis, use the data for individual
customer and prospective customer support, for example, and contact you for
these purposes via the communication channels you have requested. Your data is
used within this framework to offer you an inspiring brand and support
experience with Porsche and to make our communication and interaction with you
as personal and as relevant as possible. Which of your data is specifically
used for individual customer and prospect support depends in particular on
which data was collected when using the services and which data you provided
within the framework of the services (e.g. your personal interests).
Change of purpose
Where we process your personal data for a purpose other than that for which it was collected, beyond appropriate consent or a compelling legal basis, we will take into account, in accordance with Article 6 Paragraph 4 of the GDPR, the compatibility of the original purpose and the purpose now pursued, the nature of the personal data, the possible consequences for you of further processing and the safeguards for the protection of the personal data.
Profiling
We do not use automated decision-making in accordance with Article 22 GDPR to prepare, establish or conduct business relationships. If profiling is carried out, this is only done for the purposes stated in the General Privacy Policy, the Specific Privacy Policy and, if applicable, the additional Special Data Protection Notices of the respective service and on the basis of the legal grounds stated.
Device access permissions
Some functions of the services require you to grant access to your end device (e.g. access to location data). Granting permissions is voluntary. However, if you wish to use the corresponding functions, you must grant the corresponding authorisations, otherwise you will not be able to use these functions. Permissions remain active unless you revoke them in your device by deactivating the relevant setting. You can find out in which areas access to the device should occur in the Specific Privacy Policy and, if applicable, in the further Special Data Protection Notices of the respective service.
Cookies and comparable technologies
Insofar as we use cookies and comparable technologies within the scope of the services, you can find corresponding explanations in the specific data protection declaration and the further special data protection information of the respective service.
Sources and data categories in the collection of data by third parties
We also process personal data that we receive from third parties or from publicly available sources. Below is an overview of the relevant sources and the categories of data obtained from these sources.
- Porsche AG and its group companies, Porsche dealers and service operations: e.g. information about the products you use and your interests;
- Cooperation partners and service providers: e.g. creditworthiness data from credit agencies.
For information on collection of data by third parties, please refer to the Specific Privacy Policies and, if applicable, the further Special Data Protection Notices of the respective service.
Recipients of personal data
Within our company, the only people who have access to your personal data are those who need this for the purposes named above. We only pass on your personal data to external recipients if a legal licence exists or if we have your consent. Below you will find an overview of the corresponding recipients:
- Processors: Porsche AG and its group companies or external service providers, for example in the areas of technical infrastructure and maintenance, who are carefully selected and checked. The processors may only use the data in accordance with our instructions.
- Public bodies: authorities and public institutions, such as public prosecutors, courts or tax authorities to which we (must) transfer personal data, e.g. to fulfil legal requirements or to safeguard legitimate interests.
- Private entities: Porsche AG and its group companies, Porsche sales companies, dealerships and service companies, cooperation partners, service providers (not bound by instructions) or authorised persons such as Porsche Centres and Porsche Service Centres, financing banks, credit agencies or transport service providers.
Data processing in third countries
If data is transferred to bodies whose headquarters or place of data
processing is not located in a member state of the European Union, another
country outside of the European Union that is a signatory to the Agreement on
the European Economic Area or a state for which an appropriate level of data
protection has been determined through a decision of the European Commission,
we will ensure before disclosure that the data transfer is either covered by a
legal authorisation, that there are guarantees for an adequate level of data
protection with regard to the data transfer (e.g. through the agreement of
contractual warranties, officially recognised regulations or binding internal
data protection regulations at the recipient) or that you have given your
consent to the data transfer.
Insofar as data is transferred on the basis of Articles 46, 47 or 49,
Paragraph 1, Subparagraph 2 GDPR, you can obtain from us a copy of the
guarantees for the existence of an adequate level of data protection with
regard to the data transfer or information on the availability of a copy of
the guarantees. For this purpose, please use the information under point 1.
Duration of storage, deletion
The following shall apply if the description of the individual services does not provide information about the specific duration of storage or the deletion of the personal data:
We store your personal data, if a legal permission exists for this, only as long as necessary to achieve the purposes pursued or as long as you have not revoked your consent. In the event that you object to the processing, we will delete your personal data unless further processing is permitted by the legal provisions. We will also delete your personal data if we are obligated to do so for other legal reasons. Pursuant to these general principles, we will usually erase your personal information immediately
- after elimination of the legal basis and if no other legal basis (e.g. commercial and tax retention periods) impinges. If the latter is the case, we will erase the data once that other legal basis ceases to apply;
- if your personal data is no longer required for our purposes, and if no other legal basis (for example, commercial and tax retention periods) impinges. If the latter is the case, we will delete the data once that other legal basis ceases to apply.
Rights of data subjects
Right to information: you have the right to receive information about
your personal data stored by us.
Permission and deletion right: you may request us to correct incorrect
data and – insofar as the legal requirements are fulfilled – to delete your
data.
Limitation of processing: you may require us to restrict the processing
of your data, provided that the legal requirements are met.
Data transferability: if you have provided us with data based on a
contract or consent, you may, if the statutory requirements are met, obtain
from us the data provided by you in a structured, commonly used and machine-
readable format, or require us to transmit it to another controller.
Objection: you have the right to object at any time, on grounds relating to
your particular situation, to our processing of your data, provided this
objection is based on the safeguarding of “legitimate interests”. If you make
use of your right of objection, we will stop processing your data, unless we
can prove, in accordance with the legal requirements, compelling legitimate
reasons for further processing that outweigh your rights.
Objection to direct marketing: if we process your personal data for the
purpose of direct marketing, you have the right to object to our processing of
your data for this purpose at any time. If you exercise your right to object,
we will stop processing for this purpose.
Withdrawal of consent: if you have given us consent to the processing of your
personal data, you can revoke this at any time with effect for the future. The
withdrawal of consent will not affect the lawfulness of processing before its
withdrawal.
Right of appeal to the supervisory authority: you can also lodge a complaint with the competent supervisory authority if you believe that the processing of your data violates applicable law. You can contact the supervisory authority responsible for your place of residence or country or the supervisory authority responsible for us.
Your contact with us and exercising your rights: furthermore, you can contact us free of charge with questions about the processing of your personal data and about your rights as a data subject. Please contact us by e-mail at dataprotection.salesandmarketplace@porsche.de, via the website https://www.porsche.com/international/privacy/contact/ or by post at the address indicated in section 1 above. When doing so, please make sure that we can clearly identify you. If you wish to withdraw your consent, you can alternatively use the method of contact that you used when you gave your consent.
Offers from third parties
Services of other providers that are referred to via our services were and are
created and hosted by third parties. We have no influence over the design,
content and function of these services. We dissociate ourselves expressly from
the content of all services referred to. Please note that these services, for
example third-party websites, may place their own cookies on your device and
may collect personal data. We have no influence over this. If necessary,
please refer directly to the providers of these referred services.
Insofar as the services also incorporate services of other providers in order
to offer you certain content or functions, you can find corresponding
explanations in the Specific Privacy Policy and the further Special Data
Protection Notices of the respective service.
Status
The most up-to-date version of this Privacy Policy shall apply.
Specific Privacy Policy
Porsche Smart Mobility Websites
You can use My Porsche, Porsche Connect Store, Online Marketplace and Porsche
Drive Rental via our website (hereinafter also referred to as “website”).
You can book My Porsche services, Porsche Connect services and Functions on
Demand (FoD) and activate the corresponding licences in My Porsche and the
Porsche Connect Store. You can rent vehicles under Porsche Drive Rental. This
requires you to be registered with My Porsche and have a Porsche ID user
account. Depending on the service, you can use and manage the aforementioned
services via our website, via various Porsche apps and, if available for your
vehicle, in your vehicle via wireless network connection.
In addition, you can use the Online Marketplace to access the extended range
of products and services offered by our Group companies and third-party
providers. Customers with a Porsche ID user account can use the Marketplace
sections Porsche Finder and Porsche Store.
Some features on our websites are also available without registration. For
further details see Point 2.3.
Special notes on the use of our website
1.1 Provision of our website
To a certain extent, it is possible to use this website without logging in. Even if you use the website without registration, personal data may still be processed. Below you will find an overview of the type, scope, purposes of and legal grounds for automated dataprocessing that takes place when using our website. For information on the processing of personal data when using the individual specific features and services, please refer to Point 2 below.
The following data will be processed by us when you access our website with your device:
- Date and time of access,
- Duration of visit,
- Type of device,
- Operating system used,
- The features you use,
- Amount of data transmitted,
- Type of event,
- IP address,
- Referrer URL,
- Domain name.
We process this data on the basis of the GDPR Article 6 Paragraph 1 (b) and (f) for the purpose of providing the website, safeguarding its technical operation and identifying and resolving malfunctions. In doing so, we also pursue the aim of permanently ensuring the technical functionality of the website, improving performance and optimising the user experience. This data is processed automatically when you access our website. Without the provision of data, you cannot use our website. We do not use this data for the purpose of drawing conclusions about your person or your identity.
1.2 Cookies and comparable technologies
We use cookies and similar technologies within the framework of the
website, which serve to communicate with your terminal device and to exchange
stored information (hereinafter collectively “cookies”). These cookies are
primarily used to make the functions of the website usable. General examples
in which the use of cookies is technically necessary in this sense are the
storage of a language selection, login data or a shopping or watch list.
Accordingly, technically necessary cookies may be used by us to enable the
processing operations described above and to ensure the proper and secure
operation of the website. Data processing takes place on the basis of the GDPR
Article 6, Paragraph 1 (b) and (f), as this is necessary for implementation of
the functions that you select and in order to safeguard our legitimate
interest in the functionality of our website.
If we also use cookies to analyse the use of the website and to target it to
your interests and, if applicable, to provide you with interest-based content
and advertisements, this will only be done on the basis of your voluntary
consent in accordance with Article 6 Paragraph 1 (a) GDPR. You then have the
option of making your corresponding settings via the consent management at
https://connect-store2.porsche.com/gb/ie/cookiepolicy. You can revoke your
consent at any time with effect for the future. Further
information on the cookies and their function in detail, as well as on setting
and revocation options, is available directly in the corresponding areas of
the consent management. Please note that we only provide consent management as
part of the website if consent-based cookies are to be used in addition to the
technically required cookies mentioned above.
If you do not wish to use cookies in general, you can also prevent any storage
by means of the relevant settings on your device. Stored cookies can be erased
at any time using the system settings of your device. Please note that
blocking certain types of cookie may result in impaired use of our website.
1.3 Device access permissions
When using individual features such as “Closest Porsche Drive Rental
location”, you may be asked to grant access to your location.
Granting permissions is voluntary. However, if you wish to use the relevant
features, you must grant the corresponding permissions, otherwise you will not
be able to use these features. Permissions remain active unless you revoke
them in your device and/or Internet browser by deactivating the relevant
setting.
Special services and features
You can voluntarily provide personal information or register for services or
features when using our website. When registering and using the services and
features described below, personal data will be collected, processed and used
by us as shown below.
It is necessary to register in advance and to create a Porsche ID user account
in order to use the services and features described in Point 2.2. The services
and features described in Point 2.3 can be used without prior registration.
2.1 Registration process and creation of a Porsche ID user account
Information on the registration process and the creation of your Porsche ID
user account can be found in Point 4.1 of the Porsche Digital Service
Infrastructure / Porsche ID General Privacy Policy.
2.2 Using the individual features with registration/login
The features within the framework of our offering on our website and the
relevant processed personal data, purposes and legal bases are described
below.
2.2.1 Booking and activating services, handling payment information,
identity verification
For information about how to book services via our website and how payment
information is handled, see Point 5.1 of the Porsche Digital Service
Infrastructure / Porsche ID General Privacy Policy.
The laws in some countries may require an identity check based on
identification documents in order to book certain telecommunications services.
In relation to data processing when carrying out such identity checks, we are
jointly responsible with
– IDnow GmbH, Auenstr. 100, 80469 Munich, Germany.
You can access the Privacy Policy of our cooperation partner IDnow GmbH via
https://idnow.io/privacy/.
There are two methods available for performing identity verification. One
method is that you can be redirected to the external page or app of the
service provider, IDnow, as part of the service booking procedure. As part of
the process, we will, at your request, transmit the information to be verified
(your name, your address and your date of birth) as well as a reference number
to the service provider that will allow us to assign the test result at a
later point. As part of the identity check, the service provider will compare
the aforementioned data with your identification document and store the data,
as well as an optoelectronic copy of the identification document, a photo of
the verified person and an audio record of the session. The service provider
will then inform us of the result of the identity check, using the reference
number.
Your other option is to have identity verification performed at a
participating Porsche Centre. This involves staff at the Porsche Centre
verifying your identity on the basis of an identification document and sending
the verified information (your name, address and date of birth) and a
reference number to the service provider via a Porsche system. By entering
this reference number, you can use the service provider’s app to submit an
optoelectronic copy of your identification document to the service provider at
your convenience. The service provider will then inform us of the result of
the identity check, using the reference number.
Personal data resulting from this identity check will only be shared with
third parties if we are legally obliged to do so. Only in such cases will we
obtain access to a copy of your identification document from the service
provider, for the purpose of fulfilling our legal obligations.
The legal basis for our processing of your personal data in order to carry out
an identity check is GDPR Article 6 [1] (c) and/or (f), as the identity check
is the fulfilment of a legal obligation by which we are bound, or reflects to
our legitimate interest in complying with legal requirements.
As the jointly responsible party together with IDnow GmbH, we have determined
in an agreement according to GDPR Article 26 how the respective functions and
relationships in the processing of personal data are to be structured and who
is to satisfy which data protection obligations, in particular with regard to
ensuring an adequate level of security, the implementation of your rights as
a data subject, the fulfilment of data protection obligations, as well as the
monitoring of potential data protection incidents, including the assurance of
reporting or notification obligations (as required). You can use the contact
details provided in Point 1 (of the General Privacy Policy) to
request further information about this agreement; we shall then supply you
with the key provisions.
You are welcome to contact either of the jointly responsible parties with
questions or to exercise your rights as a data subject. In the spirit of the
aforementioned agreement, we will consult with IDnow GmbH in accordance with
GDPR Article 26 in order to answer your inquiry and, if necessary, to fulfil
your wish to exercise your rights as a data subject.
The exchange of personal data between the jointly responsible parties takes
place on the basis of GDPR Article 6 (1) (f), in other words our legitimate
interest in the effective implementation of identity checks in cooperation
with IDnow GmbH.
If necessary, we supply further information about the processing of personal
data for our bookable services in the additional special data protection
provisions for the relevant services.
2.2.2 Using the My Porsche services and Porsche Connect services
Information on the use of My Porsche services and Porsche Connect services
via our website can be found in Point 5.2 of the Porsche Digital Service
Infrastructure / Porsche ID General Privacy Policy.
2.2.3 Provision of service and warranty information
Prior registration and creation of a Porsche ID user account is required to
use this feature.
In order to provide you with information about your vehicle, current
warranties and recall campaigns in the “My Porsche” section of our website, we
process equipment and vehicle master data such as the vehicle identification
number shown on the proof of ownership, current warranties, the model year and
a model picture.
Pursuant to GDPR Article 6 [1] (b), the legal basis for the processing of your
personal data is the fulfilment of the contract between you and us.
2.2.4 Service appointment request
Prior registration and creation of a Porsche ID user account are required
to use this feature.
To request service appointments with Porsche dealers and service companies in
the “My Porsche” section of our website and app, we may provide customer and
vehicle data to companies of your choice at your request. If you wish, we will
provide your name, address, telephone number, e-mail address, Porsche ID,
vehicle identification number shown in the proof of ownership, vehicle model,
the service dates you have selected, the scope of service you desire, and a
supplementary message to your request, as well as the desired contact channels
for the dealer or service company chosen by you for the relevant request (the
dealer or service company that will be carrying out the work).
The transmission of your personal data takes place within the framework of the
respective service request on the legal basis of GDPR Article 6(1) (b) as a
precontractual measure at your request. We store your respective service
request in order to fulfil the contract between you and us in accordance with
GDPR Article 6(1) (b).
2.2.5 Event Booking
With the Event Booking function, you can register for selected Porsche
events in the app and via the My Porsche portal.
For this purpose, we process the following personal data in particular: master
data, contact data and data requested for the implementation of the event. We
process the above personal data on the legal basis of GDPR Article 6 Paragraph
1 (b) to fulfil the contract with you to provide the app and its functions as
well as on the legal basis of GDPR Article 6 Paragraph 1 (f) to fulfil our
justified interest in providing services. The responsibility for the
implementation of the respective event and thus for the further data
processing required for the implementation of the event lies with the
organiser named in the registration form for the respective event.
2.2.6 My Porsche News
The My Porsche News function lets you call up news in the app as well as
via the My Porsche portal. This usually entails information relevant to the
contract in connection with the purchase and/or the use of your account, your
vehicle or digital content from Porsche.
For this purpose, we process the following personal data in particular: master
data, contact data, contract data, dealership data and vehicle data.
We process the above personal data on the legal basis of GDPR Article 6
Paragraph 1 (b) to fulfil our contract with you to provide the app and its
functions as well as on the basis of the legal basis of GDPR Article 6
Paragraph 1 (f) to fulfil our justified interest in providing services in
connection with your contract.
2.2.7 Collection of vehicle, service and product data for product and
service development and improvement
In connection with the use of services, in the event of error messages or
as part of defined data evaluation measures, certain vehicle, service and
product data from the vehicle, from services or from other Porsche products
may be transferred by Porsche Smart Mobility GmbH to Porsche AG in order to be
available there for evaluation of the aforementioned purposes.
You can consent to this on the “My Porsche” website.
The vehicle, service and product data comprise identification, basic, usage,
analysis, environmental, traffic, location and movement data.
Some data cannot be deleted retroactively, as they are stored without concrete
vehicle identification. In this case the data will be deleted after 5 years at
the latest.
2.2.8 Reservation and purchase of services and products via the “Online
Marketplace” section
As part of the Online Marketplace, we offer you a central platform where
you can book or purchase services and products from us, our group companies
and third-party providers (hereinafter also referred to as “participants”).
The respective participant is provided with an area on our platform to present
and offer their products and services (hereinafter referred to as “shop”).
Customers with a Porsche ID user account can use the “Marketplace” sections
“Porsche Finder” and “Porsche Store”. Customers without an existing Porsche ID
contract can also use the Marketplace section “Porsche Store” via the “Guest
access” feature.
Processing within the framework of the Online Marketplace is carried out
partly by us, partly by the respective participant and partly under joint
responsibility.
2.2.8.1 Processing under the responsibility of PSM GmbH
For information on the data processing (e.g. processing of master data)
carried out by us under our sole responsibility, please refer to the other
chapters of this and other privacy policies of Sales & Marketplace GmbH.
2.2.8.2 Processing under the responsibility of Marketplace participants
For information on data processing carried out by marketplace participants
under their sole responsibility (e.g. processing for creating invoices,
providing products, rescinded transactions in the event of a return etc.),
please refer to the privacy policies of the respective companies. The
responsible participant is indicated on the respective page of the product or
service.
PSM GmbH also acts as a marketplace participant in certain cases. Further
information about processing your personal data within the processing of the
contract in the online marketplace can be found under Item 5.1 of the
“Porsche Digital Service Infrastructure/Porsche ID” general privacy policy.
2.2.8.3 Processing under joint responsibility of PSM GmbH and
Marketplace participants
With regard to the following processing, we are jointly responsible with
the respective participants of the Online Marketplace who have placed the
offer on the respective page and with whom you may book services or products:
- Data processing as part of the visit and the booking, application or reservation process in the respective shop of the Marketplace participant, but not the downstream service processing outside the platform;
- Automated data collection, data processing to improve our online service, storage of cookies and data analysis (see Point 1.1 of this Privacy Policy);
- Data processing within the scope of advertising, communication and marketing features of the platform, especially cross-selling modules;
- Payment processing for paid bookings, applications and reservations within the framework of the respective shop of the Online Marketplace;
- Customer support with regard to the respective shop in the Marketplace.
In relation to these data processing activities, we determine the purposes and
means of processing personal data in cooperation with the respective
Marketplace participants.
In an agreement with the relevant Marketplace participants on joint
responsibility, we have defined, pursuant to GDPR Article 26, the respective
tasks and responsibilities in the processing of personal data and the
responsible parties to fulfil data protection obligations. In particular, we
have defined how an appropriate level of security and your rights as a data
subject can be ensured, how we can jointly comply with data protection
information obligations and how we can monitor potential data protection
incidents. This also includes ensuring that we can fulfil our reporting and
notification obligations.
PSM GmbH is at your disposal as your central point of contact with regard to
the aforementioned processing in joint responsibility. You can assert your
rights in relation to processing operations under joint responsibility but
also vis-à-vis a jointly responsible Marketplace participant. Insofar as you
contact us in relation to these processing operations, we will consult with
the relevant Marketplace participant in accordance with the aforementioned
agreement under GDPR Article 26 in order to answer your enquiry and to
guarantee your data subject rights. In this case, the statements in Section 13
of the General Privacy Policy apply.
This joint responsibility does not affect, in particular, the processing
operations mentioned in the General Privacy Policy, including those for master
data administration (Porsche ID) and data processing on the platform, which
are carried out under the sole responsibility of Porsche Smart Mobility GmbH.
In particular, the service processing
of the purchase, booking, application or reservation contract as well as
invoicing does not take place under joint responsibility, but under the sole
responsibility of the relevant Marketplace provider.
2.2.9 Formation and processing of the rental agreement within the
framework of Porsche Drive Rental
This feature enables you to rent a Porsche vehicle.
In order to conclude a rental contract, you must provide us with the personal
data listed below. You can save this personal data in your Porsche ID user
account at any time, thus speeding up processing at the rental location. If
you do not save this personal data in your Porsche ID user account in advance,
you will be required to provide this personal data by completing this personal
data in your Porsche ID user account at the rental location (possibly by our
service provider). An appropriate device will be made available to you at the
location for this purpose if necessary.
In order for a valid rental contract to be created, the following mandatory
data must be saved in your Porsche ID user account:
- Gender,
- First and last name,
- Date of birth,
- Nationality,
- E-mail address,
- Mobile phone number,
- Address (street and house number, postcode and town/city),
- Payment details for the rental charge (name, credit card number, issuing institution, card security code),
- Details of the driving licence (licence number, date and place of issue),
- Details of the ID card (ID number, date and place of issue),
- Payment details for the security deposit (name, credit card number, issuing institution, card security code).
If this data is not provided, it is not possible to draw up a rental contract
and the vehicle cannot be collected.
We shall process the gathered data on the basis of GDPR Article 6 [1] (b) and
(f) in order to provide you with the services you require in this connection,
and to implement the associated contractual relationship with you.
In order to establish your identity before you sign the rental contract, you
will be asked by our service provider to identify yourself. In addition, to
ensure the correctness of the data (for example no typographical errors,
reversal of first and last name, the spelling of foreign street names and
house numbers, etc.) and for security reasons (for example disclosure of the
card number to the competent authorities in the event of a criminal offense or
misdemeanour relating to the rented vehicle) a copy is generally made of your
ID card. Unnecessary information (such as your height or eye colour) will be
blacked out. You personal data will be processed on the basis of GDPR Article
6 [1] (b), (c) and (f) in order to provide you with the services you require
in this connection, to implement the associated contractual relationship with
you and to meet our legal obligations. Our legitimate interest derives from
the purposes set out at the beginning of this paragraph.
We do not process any payment data on this website. Billing uses your Porsche
ID user account. For more information on the handling of payment information,
please refer to Point 5.1 of the Porsche Digital Service Infrastructure /
Porsche ID General Privacy Policy.
The vehicles have a device for tracking the location and condition of the
vehicle (especially current mileage). Using this device, it is possible for a
limited number of mployees
to keep track of the contractually agreed mileage and current location of the
vehicle.
You personal data will be processed on the basis of GDPR Article 6 [1] (c) and
(f) in order to safeguard our legitimate interest, to provide you with the
support you require and to prevent uses contrary to the contract and potential
damage as well as to fulfil official and/or legal requirements or obligations,
such as official, public prosecutor or judicial requests.
For the fulfilment of the contract in Germany, PSM GmbH uses selected service
providers who can be chosen in the booking process on the Porsche Drive Rental
website (under the following link:
https://customer.drive.porsche.com/ireland/en/porsche drive-rental-
stations). Service providers are Porsche Centres within the German dealer
organisation or companies affiliated with Porsche AG based in Germany. These
service providers are carefully selected by PSM GmbH.
At the end of the rental period you will receive a summary of your trip data
by e-mail. You can save this summary as you wish, or send it to third parties,
independently of our offers, via your own terminal device or the third-party
services you use.
After the end of the rental period, you also have the option of informing us
by e-mail via an online dialogue (e.g. by awarding stars) how you enjoyed the
rental. We process the data we collect on the basis of Article 6(1)(b) of GDPR
in order to further improve the services based on your feedback.
2.3 Using the individual features without registration/login
The features within the framework of our website and the relevant processed
personal data, purposes and legal bases are described below.
2.3.1 Contact via Live Chat
No prior registration and creation of a Porsche ID user account is required
to use this feature.
In certain sections of our website we offer contact and advice via Live Chat.
Live Chat allows you to communicate with one of our consultants via text
messages. When you access and use Live Chat, your browser automatically
transmits the following data at the beginning of use for technical reasons. We
store this data separately from other data that you may transmit to us:
- Date and time of access
- Duration of website visit
- Type of web browser including version
- Operating system used
- Amount of data transmitted
- Type of event
- IP address.
We process this data on the basis of GDPR Article 6 Paragraph 1 (b) and (f)
for the purpose of providing the function, safeguarding its technical
operation and identifying and clearing up malfunctions. In doing so, we also
pursue the aim of permanently ensuring the technical functionality of the
function, improving performance and optimising the user experience. When you
call up the function, this data will be processed automatically. Without the
provision of data, you will not be able to use the function. We do not use
this data for the purpose of drawing conclusions about your person or your
identity.
If you provide us with additional personal data via Live Chat, you do so on a
voluntary basis. If personal data is required to clarify your request, we will
point this out to you and ask you for your personal data. The texts you enter
into the input mask during the Live Chat session are stored on our behalf on
an external service provider’s server. The legal basis for this data
processing is GDPR Article 6 [1] (b).
2.3.2 Guest access for reservation and purchase of services and
products via the “Online Marketplace” section
In addition to using the Online Marketplace with Porsche ID, customers can
use the Porsche Store Marketplace section without prior registration and
creation of a Porsche ID user account via the “Guest access” feature. For
information on data processing in this context, please refer to Point 2.2.6.
2.3.3 Closest Porsche Drive Rental location
No prior registration and creation of a Porsche ID user account is required
to use this feature.
This feature allows you to find the closest Porsche Drive Rental location with
your device.
When this feature is used, the following categories of personal data will be
processed:
– Location data of your device.
This is provided voluntarily. If you do not provide this data, however, we may
not be able to fully comply with your wishes in relation to using this
feature.
We shall process this data on the basis of GDPR Article 6 [1] (b) in order to
provide you with the services you require in this connection, and to implement
the associated contractual relationship with you.
2.3.4 Non-binding reservation inquiry via Porsche Drive Rental
No prior registration and creation of a Porsche ID user account is required
to use this feature.
This feature allows you to contact us using a contact form to make a non-
binding reservation inquiry. The data gathered here will be used solely to
process your inquiry and to send you a non-binding offer.
(a) Mandatory data when making a reservation inquiry
When using this feature, the following categories of personal data, marked
with an “*”, will be processed as mandatory data:
- Title,
- First and last name,
- Date of birth,
- E-mail address,
- Mobile phone number,
- Address (street and house number, postcode and town/city),
- Required number of vehicles in the respective class,
- Required rental location,
- Required rental period,
Reservation inquiries are not possible without providing this mandatory data.
(b) Optional data when making a reservation inquiry
As part of your reservation inquiry, you also have the option of providing
further data on a voluntary basis, i.e. the following categories of personal
data:
- Your title,
- Your company,
- Your telephone number,
- Your comment.
Please note that this information is not required for registration inquiries
and whether you want to disclose this data to us is completely up to you.
We shall process this data on the basis of GDPR Article 6 [1] (b) and (f) in
order to provide you with the services you require in this connection, to
implement the associated contractual relationship with you and to enable us to
draw up an offer or reservation for you.
2.4 Newsletter
We send newsletters to people who have registered, i.e. with your consent.
Insofar as the contents of the newsletter are specifically described when
registering, these are decisive for the scope of the consent. In addition, our
newsletters contain information about our products, offers, promotions and our
company. The party responsible for processing your data is the respective
company named in the registration process. Registration takes place by means
of the so-called double opt-in procedure, i.e. after your registration you
will receive an e-mail in which you will be asked to confirm your registration
in order to prevent the misuse of your email address. Registering for the
newsletter is recorded by us to be able to prove the registration process and
the consent in accordance with the legal requirements. The recording of the
registration and the necessary processing of the data entered by you during
the registration is carried out accordingly on the basis of our legitimate
interests pursuant to Article 6 Paragraph 1 (f)
GDPR. You may revoke your consent to receive our newsletter at any time, e.g.
by unsubscribing from the newsletter. An unsubscribe link can be found at the
end of every newsletter so you can exercise this right.
Integrated third party services
Insofar as we integrate services of other providers within the framework of
our website in order to offer you certain content or functions (e.g. playing
videos or route planning) and we process personal data in the process, this is
done on the basis of Article 6 Paragraph 1 (b) and (f) GDPR. This is because
the data processing is then necessary to implement the functions you have
selected or to safeguard our legitimate interest in an optimal range of
functions. Insofar as cookies may be used within the scope of these thirdparty
services, the explanations under section 1.1.3 apply. Please also inform
yourself about the privacy policy of the respective provider with regard to
the third-party services.
Services of other providers that we include or to which we refer are provided
by the respective third parties. Third-party services generally also include
services offered by Porsche AG and other group companies. As a matter of
principle, we have no influence over the content and function of third-party
services and are not responsible for the processing of your personal data by
their providers, unless the third-party services are designed entirely on our
behalf and then integrated by us under our own responsibility.
Insofar as integrating a third-party service leads to our establishing joint
processes with the service provider, we establish an agreement with this
provider on joint responsibility pursuant to GDPR Article 26, defining the
respective tasks and responsibilities in the processing of personal data and
the responsible parties for fulfilling data protection obligations. Insofar as
cookies are also to be set on the basis of your consent, you will receive
further information on the responsibility for setting these cookies or any
associated third-party services in the corresponding areas of the consent
management.
Unless otherwise stated, profiles on social media are only integrated as links
to the corresponding third-party services. After clicking on the embedded
text/image link, you will be redirected to the service of the respective
social media provider. After forwarding, personal data may be collected
directly by the thirdparty provider. If you are logged into your user account
of the respective social media provider during this time, the provider may be
able to assign the collected information of the specific visit to your
personal user account. If you interact via a “Share” button of the respective
social media provider, this information may be stored in the personal user
account and possibly published. To prevent the collected information from
being directly assigned to your user account, you must log out before clicking
on the embedded text/image link.
Rights of data subjects
As the person whose data is being processed, you have numerous rights at your disposal. In particular, you may object to the use of cookies or similar technologies at any time. For details please refer to our Porsche Smart Mobility Cookie Policy for Websites, which can be retrieved at <https ://connect-store.porsche.com/ie/en/t/privacy>.
To find out about your additional rights, please refer to the information in Point 13 of the My Porsche and Porsche Connect Services / Porsche Digital Service Infrastructure General Privacy Policy, which you can access at https://connectstore.porsche.com/ie/en/t/privacy.
Changes to this Privacy Policy and version
We reserve the right to modify this Specific Privacy Policy. The current version of the Privacy Policy can always be found at https://connect- store.porsche.com/ie/en/t/privacy.
Last updated 02/2023
– Specific Privacy Policy for Websites
– Ireland – EN – Version 1.9
References
- Official Porsche Website - Dr. Ing. h.c. F. Porsche AG
- Porsche Connect Store
- Porsche Connect Store
- Porsche Connect Store
- Porsche Drive Rental
- Porsche Drive Rental
- Privacy Policy - IDnow
- Porsche Your Data Protection Request - Porsche AG
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