SURE PETCARE iMPD Microchip Pet Door Connect User Guide

SURE PETCARE iMPD Microchip Pet Door Connect

What’s in the box

Please make sure you have all these parts:

• A. Pet Door Connect (iMPD)
• B. Sure Petcare RFID Collar Tag
• C. 4 x screw caps
• D. 4 x 30 mm screws
• E. 4 x 50 mm screws
• F. 4 x 70 mm screws

Batteries and hub are not included. For your Microchip Pet Door Connect to work as a connected system you will need an accompanying hub. For more information on how to purchase a hub please visit: surepetcare.com/hub.

Download the app and follow the setup instructions

Download the Sure Petcare App from the App Store or Google Play and follow the instructions for:

• Connecting your Sure Petcare product
• Adding your pets to your Microchip Pet Door Connect

Already have the Sure Petcare App? You can add your Microchip Pet Door Connect to your existing Household by clicking it in the app menu.

Buttons

• A Settings button
• B Lock mode button
• C Set the time
• D Lock time button
• E Unlock time button
• F ‘Add a Pet’ button

Display

• A Time
• B Locking mode direction – out
• C Unlock time
• D Lock time
• E Current time
• F Microchip reader enabled
• G Locking mode direction – In

Important information

IT IS YOUR RESPONSIBILITY TO EXERCISE DISCRETION AND OBSERVE ALL SAFETY MEASURES REQUIRED BY LAW AND COMMON SENSE. PLEASE READ THE FOLLOWING INFORMATION CAREFULLY AND RETAIN THIS MANUAL FOR FUTURE REFERENCE.

WARNING: This product is intended for use by domestic pets only.
Do not use this product if parts are missing, damaged or worn.

• Your Microchip Pet Door Connect (iMPD) is not a toy. Do not allow children to play with the product.
• Your Microchip Pet Door Connect includes some small components. To avoid the risk of choking, take care to keep any loose parts away from young children or pets and dispose of all packaging appropriately.

CHILD PROOFING: In households with young children, you must include the Microchip Pet Door Connect in childproofing considerations. Misuse of this product by a child may result in persons coming into contact with potential dangers. Young children should be monitored at all times when in the vicinity of the Microchip Pet Door Connect.
BATTERIES: The Microchip Pet Door Connect requires 4 good quality 1.5 V LR14 alkaline “C” cells to operate.

The product is not designed for use with rechargeable batteries.

• Always change all 4 batteries at the same time and avoid mixing battery types or manufacturers.
• To insert or change the batteries, remove the battery compartment covers on each side of the product to access the battery compartments.
• Make sure the +/- symbols on the batteries match the symbols on the Microchip Pet Door Connect.
• Non-rechargeable batteries are not to be recharged.
• To avoid the risk of fire always take care to make sure the batteries are installed the correct way round as marked on the Microchip Pet Door Connect and never short circuit the battery terminals.
• If the batteries are exhausted, or there is a problem with how they have been inserted, the light on the top of the pet door will flash red every 5 seconds as a low battery indication.
• There is a risk of explosion if a battery is replaced with an incorrect type. Always use good quality batteries from a reputable manufacturer to be sure of the best performance.

Exhausted or out-of-date batteries must be removed and disposed of properly in accordance with local legislation. If the appliance is to be stored unused for a long period, the batteries must be removed. In case of battery leaks, wear appropriate Personal Protective Equipment (PPE) to protect yourself from any exposure to harmful chemicals before disposing of the batteries and cleaning any spillage. When cleaning up a spillage, avoid contact with skin, eyes or any risk of ingestion. Contact a medical professional immediately if this should occur. Use only approved Sure Petcare accessories and spare parts with your Microchip Pet Door Connect.

• The product identifies a pet transit by detecting door movements and the animal’s microchip or RFID Collar Tag. Unusual pet behaviour may result in misreporting of the animal location.
• Clean the unit with pet friendly cleaning products and a damp cloth only. Do not immerse the unit in water.

PETS: Sure Petcare recommends the Microchip Pet Door Connect is used with your pet’s implanted microchip, however, it may also be operated using the Sure Petcare RFID Collar Tag. If using a collar tag on a cat, it must be with a safety collar that incorporates a breakaway buckle. Sure Petcare cannot accept liability for any injury or death caused by a pet’s collar.

Microchip Pet Door Connect system

Download the free Sure Petcare App now
Download the Sure Petcare App and create an account. You’ll be asked to create a ‘Household’ (a connected network containing all of your Sure Petcare connected products and pets). You can invite other members of your family to join your household.

Purchase a Sure Petcare Hub
In order for your Microchip Pet Door Connect to work with the Sure Petcare App you will need to purchase an accompanying hub. For more information please visit surepetcare.com/hub.

Your hub indicates its current state using the lights in its ears. Different coloured light sequences mean different things:

• Setup lights
  Every time the hub powers up or is trying to connect to other elements of the system, you’ll see the setup lights:

• Green ears
  Green ears mean the hub is working correctly. See below for the details of what each light sequence means.

Both ears are solid green – Your hub is turned on, connected and working correctly.
Alternating green ears – Your hub is re-connecting to our servers.

Red ears

• Both ears are solid red – Your hub is doing a software update. Be patient, your hub will reboot and continue as normal shortly.
• Both ears flashing red – Your hub has lost connection with your Microchip Pet Door Connect and is trying to reconnect.
• Alternating red ears – Your hub is having difficulty connecting to the internet and/or the servers.

Batteries

Always use 4 good quality 1.5V LR14 alkaline “C” cell batteries to be sure of the best performance.
The battery indicator light (next to the LCD screen) will flash red when the batteries are running low.

Installing the Microchip Pet Door Connect

INSTALLATION: Installing into glass, a metal door or brick wall?
The steps in this printed manual are not suitable for installations into glass, metal doors or brick walls. Do not install the pet door in a fire door as it will render it unfit for purpose.

For more information about installing in glass, metal doors, or brick walls, please download a full manual from surepetcare.com/pdf.

Things to bear in mind

• Remember that there are battery compartments on both sides of the pet door and that these will both need to be accessible once it’s fitted.
• Professional fitters are always an excellent choice if you’d rather not fit the pet door yourself. We strongly advise contacting a fitter if you wish to install into glass or a wall.
• If you are intending to fit your pet door in glass, a metal door or through a wall, you will require some SureFlap accessories for a successful installation.

Key features

Installing your pet door in a wooden or plastic door

Tools and supplies required

• Ruler
• Sharp pencil
• Electric drill with a selection of drill bits
• Spirit level
• Electric jigsaw
• Cross head screwdriver
• Blu Tack
• Protective eye-wear
• The screws and screw caps provided

Step-by-step guide

Before you begin, make sure you have programmed in all of your pets.

1. To be sure your pet has unhindered access through the pet door, measure the height of their tummy from the floor. This measurement is the distance from the floor to the bottom edge of the hole you need to cut. Mark this height on your door where you want to position your pet door.
2. Attach a ball of Blu Tack (or similar adhesive putty) to each rear corner of the external frame so that you can attach it to the door and use it as a template.
3. Stick the frame to the door aligning the bottom edge of the hole with the mark you previously made. Use a spirit level to ensure the product is straight, then run a sharp pencil around the inside edge of the frame.
4. Now that you have a clear outline drawn on the door, it’s time to prepare for cutting. We strongly advise that you drill pilot holes in the corners of the outline to make it easier to cut the hole with a jigsaw. Make sure these holes are touching the line and that they are big enough for the blade of the jigsaw to fit through.
5. Using a jigsaw, cut around the outer edge of the line you have marked. By doing this, the pet door should fit through the hole first time. However, if you cut on, or inside the line, the hole is likely to be too small. If this is the case, please take the time to carefully file the hole until the pet door fits through easily.
6. Now put the tunnel of the pet door through the hole. Remember the SureFlap logo and LCD display must be inside the house. We advise that you have two people for this, one inside the house and one outside to help hold the product firmly in place.
7. On the outside of the house, make sure the tunnel of the pet door is securely pushed through the hole and then slide the external frame over it. When the external frame is in place, using a sharp pencil mark through the four holes.
8. Remove the pet door from the hole and drill the four screw holes using a 6 mm drill bit (¼”). We now recommend you choose the correct length of screw out of those provided to attach the pet door to the door. Do this by measuring the length of the screw against the depth of your door. The screw must be roughly 15 mm (⅝”) longer than the depth of your door so it can hold the pet door in place.
9. Put the pet door back through the hole, position it centrally and replace the external frame. Then, using a cross head screwdriver and the screws you selected, attach the external frame. Fasten the first screw until it is secure, but not too tight, then do the same with the remaining three. Once all four screws are secure, tighten them, but alternate between screws as you go to ensure the product is tightened evenly.
10. Now, insert the four screw caps, noting that the groove needs to be facing away from the tunnel.

Warranty and Disclaimer

Warranty: Nothing in this warranty and disclaimer will affect any applicable statutory or other mandatory rights under applicable law.
The Microchip Pet Door Connect carries a 3-year warranty from the date of purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by defective materials, components or manufacture. This warranty does not apply to products whose defect has been caused by normal wear and tear, misuse, neglect, intentional damage, or any installation or use of the product other than in accordance with this manual. In the event of a part failure due to faulty parts or workmanship, the part will be replaced free of charge during the warranty period only. At the manufacturer’s discretion, a replacement part may be provided free of charge in the case of a more serious malfunction.
If you are a resident of a jurisdiction with consumer protection laws and regulations that contain provisions that are more beneficial to you than the terms of this warranty, such laws and regulations shall supersede the terms of this warranty.
This warranty will only apply to the original purchaser of the product. This warranty will not apply to any products sold for resale, other than through a Sure Petcare approved distributor.
Disclaimer: The Microchip Pet Door Connect incorporates selective entry features which have been designed to minimise the risk of intruder pets entering your house. However, it is not possible to guarantee the exclusion of all other animals in all circumstances.

In the rare event of an unauthorised pet gaining entry to the house, or any pets experiencing an unintended exit, Sure Petcare cannot accept any liability for any damage, harm or inconvenience which may be incurred.

Disposal of old Products and used Batteries: Either of these symbols on a product indicates it is subject to the following legislation:

The Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE Directive) and UK regulation SI 2013/3113 (WEEE 2013) and The Battery Directive 2006/66/EC (as amended 2013/56/EU) and the UK regulation SI 2009/890 requires households to dispose of EEE products and waste batteries that have reached the end of their life in an environmentally responsible manner. To reduce the impact on the environment these cannot be placed in household waste bins and must be recycled at an appropriate recycling facility.

FCC compliance: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device has been designed and complies with the safety requirements for RF exposure in accordance with FCC rule part §2.1093 and KDB 447498 D01.

IC compliance: CAN ICES-3(B)/NMB-3(B): This device complies with Industry Canada license‑exempt RSS standards. Operation is subject to the following two conditions:

1. this device may not cause interference, and
2. this device must accept any interference received, including interference that may cause undesired operation of the device.

To meet RF exposure guidelines, a separation distance of 200 mm should be maintained. This device complies with the safety requirements for RF exposure in accordance with RSS‑102 Issue 5 for portable use conditions.

surepetcare.com/support

©2022 SureFlap Ltd, trading as Sure Petcare Ground Floor Building 2030, Cambourne Business Park Cambourne, Cambridge CB23 6DW, United Kingdom

EU Authorised Representative: Allflex Europe, 35 Rue des Eaux, 35500 Vitré, France
Hereby, SureFlap Ltd. trading as Sure Petcare, declares that the radio equipment type iMPD is in compliance with the EU Directive 2014/53/EU and UK Radio Equipment Regulations 2017 (as amended). The up-to-date Declaration of Conformity (DoC) may be consulted at surepetcare.com/ecdoc.
RF Identification: 126 kHz & 133 kHz;
Maximum Radio Frequency Power: 41 dB(µA/m) Field strength at 10 m
802.15.4 wireless: 2.4 GHz ;
Maximum radio frequency power: 4 dBm

References

• Sure Petcare | Award Winning Microchip Cat Doors & Feeders
• Sure Petcare | Award Winning Microchip Cat Doors & Feeders
• Sure Petcare | Award Winning Microchip Cat Doors & Feeders
• Sure Petcare | Award Winning Microchip Cat Doors & Feeders
• Anatel — Agência Nacional de Telecomunicações
• Sure Petcare | Award Winning Microchip Cat Doors & Feeders

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