SURE PETCARE iCWS Series Felaqua Connect Smart Water Bowl User Manual

Felaqua™ Connect
Product Manual

Model no. iCWS**

Welcome to your new Felaqua™ Connect
Thank you for choosing Felaqua Connect!
The system is made up of three elements all working together to keep you connected to your pet and provide more insight into their drinking habits.
The Felaqua Connect unit is the main component of the system. It recognizes the microchip ID (already implanted in your pet) or the Sure Petcare RFID Collar Tag (purchase separately if required), allowing you to track when your pet drinks. The product has been specially designed to encourage cats to drink, presenting the water in a more natural and visible way.
The Hub (sold separately) is the connecting element of the system. It connects to your home internet and can talk to both the Felaqua Connect unit and your Sure Petcare App.
By using the Sure Petcare App, you’ll be able to monitor the amount of water that your pet has drunk and how frequently they visit the Felaqua Connect unit each day. This will
allow you to observe changes in their drinking habits over time.

What’s in the box

Please make sure you have all these parts*

1. Felaqua Connect unit
2. 1 litre/34 fl oz reservoir
3. Drinking bowl

* Batteries and Hub are not included

In order for your Felaqua Connect to work with the Sure Petcare App, you will need to purchase an accompanying Hub. For more information on how to purchase a Hub please visit: surepetcare.com/hub

**** Important safety information

It is your responsibility to exercise discretion and observe all safety measures required by law and common sense. Please read the following information carefully and retain this manual for future reference. Note this product is intended for indoor use by domestic pets only.

WARNING:

• Your Felaqua Connect is not a toy. Do not allow children to play with it.

• Your Felaqua Connect includes some small components. To avoid the risk of choking take care to keep any loose parts away from young children and pets, or dispose of all
  packaging appropriately.

• This product may be used by children aged eight years and above and by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge, if they have been given supervision or instruction concerning the use of the appliance in a safe way understand the hazards involved. Cleaning and user maintenance shall not be undertaken by children without supervision.
  CHILD PROOFING : In households with young children, you must include the Felaqua Connect in childproofing considerations. Misuse of this product by a child may result in persons coming into contact with potential dangers. Young children should be monitored at all times when in the immediate vicinity of the Felaqua Connect.
  BATTERIES : This product requires 4 x good quality 1.5 V LR14 alkaline C cells to operate. The product is not designed for use with rechargeable batteries.

• Always change all four batteries at the same time and avoid mixing battery types.

• To insert or change the batteries, remove the battery cover on the underside of the product to access the battery compartment. Ensure the +/- symbols on the new
  batteries match the symbols on the Felaqua Connect.

• Non-rechargeable batteries are not to be recharged.

• To avoid the risk of fire, always take care to ensure batteries are fitted the correct way round as marked on the Felaqua Connect and never short-circuit the battery terminals.

• If the batteries are exhausted or there is a problem with how they have been inserted, the light to the right of the reservoir will flash red every five seconds as a low
  battery indication.

• There is a risk of explosion if the battery is replaced by an incorrect type. Always use good quality batteries from a reputable battery manufacturer to ensure the
  best performance.

• Exhausted or out-of-date batteries must be removed and disposed of properly in accordance with local legislation.

• If the product is to be stored unused for a long period, the batteries must be removed and the water reservoir should be emptied and cleaned. In case of battery leaks, wear appropriate protective equipment (PPE) to protect yourself from any exposure to harmful chemicals before disposing of the batteries and cleaning any spillage. When cleaning up a spillage, avoid contact with skin, eyes, or any risk of ingestion. Contact a medical professional immediately if this should occur.
  IMPORTANT: There are no user-serviceable parts in the enclosure. Ensure any spilled water is mopped up in a timely fashion.

PETS: To ensure your pet’s safety

• Do not use this product if parts are missing, damaged, or worn.
• Wash the reservoir and bowl before first use and before refilling.
• Use only tap water in your Felaqua Connect and replace the water with clean tap water daily.

Sure Petcare recommends the Felaqua Connect is used with your pet’s implanted microchip, however, it may also be operated using the Sure Petcare RFID Collar Tag. If using a collar tag, it must be used with a safety collar that incorporates a breakaway buckle. Sure Petcare cannot accept liability for any injury or death caused by a pet’s collar. The accuracy of the product and application is not intended to match medical, veterinary, or scientific measurement devices.

Product overview

The Felaqua Connect Connect system consists of three main components:

The Hub is connected to the internet via an Ethernet cable and monitors the activity of and interactions with your Felaqua Connect Connect. It communicates with both the
Felaqua Connect and the Sure Petcare App allowing you to see updates on the Sure Petcare app even when you’re away from home!
The product presents water in a more natural way, encouraging your cat to drink. The shape of the water in the bowl better reflects light meaning cats are able to see the edge
of the water more clearly, unlike a conventional water bowl.

Felaqua Connect Connect system

Download the free Sure Petcare app now

| |
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Receive notifications when your pet drinks from the Felaqua Connect.| Monitor your pet’s water intake and notice changes in behavior.| Share access to your household with family and friends.

Download the Sure Petcare App and create an account. You’ll be asked to create a ‘Household’ (a connected network containing all of your Sure Petcare connected products and pets). You can invite other members of your family to join your household.

Purchase a Sure Petcare Hub

In order for your Felaqua Connect Connect to work with the Sure Petcare app you will need to purchase an accompanying Hub. For more information please visit surepetcare.com/hub

Set up your Hub

Once you have successfully downloaded the Sure Petcare App, you will need to plug in your Hub and set it up. Please follow the steps below:

Plug one end of the Ethernet cable into the base of your Hub and the other end into a spare Ethernet port on your router.

Assemble the power supply and plug it into your power outlet. Plug the other end of the cable into the base of your Hub.

Your Hub’s ‘ears’ will start alternating red and then green. When both ears remain solid green your Hub is ready. If the ears fail to do this sequence please see page 9 for more information.

**** Your Hub may receive a software update. If you see solid red lights during setup, don’t panic, your Hub is updating its software. Once complete, the Hub will reboot and you’ll see the light sequence detailed in step 3.

In order to complete the setup of your Pet Felaqua Connect system, you will need to follow the remaining steps on the Sure Petcare app.

Where to put your Hub

Because your Felaqua Connect Connect system communicates wirelessly, the location of your Hub can affect its performance. Here are some tips to improve connection.

Place the Hub at least 1 metre (3 feet) off the ground (i.e. on a table that is as clear of obstructions as possible).

Try to position your Hub so that it is in line of sight of your Felaqua Connect and within a 10 meter (32 feet) radius.
Avoid positioning your Hub near any large volumes of water (i.e. fish tanks).

Keep your Hub as far away as possible from any potential sources of interference (i.e. digital cordless phones, baby monitors, etc.).
Make sure the Hub isn’t positioned next to any large metal objects (i.e. fridges).
Avoid thick walls between the Hub and the Felaqua Connect.

Occasionally your Hub may experience connection issues despite following these tips. For further advice on how to move your Hub closer to your Felaqua Connect, please contact customer support.

Hub lights

Your Hub indicates its current state using the lights in its ears. Different coloured light sequences mean different things.

Setup lights
Every time the Hub powers up or is trying to connect to other elements of the system, you’ll see the setup lights:

1. the ears will alternate red for a while,
2. then they will alternate green,
3. once you see a flash of orange and the ears go solid green the Hub is connected.

Green ears
Green ears mean the Hub is working correctly. See below for the details of what each light sequence means.

Both ears are solid green – Your Hub is turned on, connected and working correctly.
Alternating green ears – Your Hub is re-connecting to our servers.
Red ears
Both ears are solid red – Your Hub is doing a software update. Be patient, your Hub will reboot and continue as normal shortly.
Both ears flashing red – Your Hub has lost connection with your Felaqua Connect and is trying to reconnect.
Alternating red ears – Your Hub is having difficulty connecting to the internet and/or the servers.
** For more information on diagnosing these issues, see page 16**.

Batteries

Always use 4 x good quality 1.5V alkaline C cell batteries. This will ensure the best performance of your Felaqua Connect Connect. This product is NOT designed for use with rechargeable batteries. To insert or change the batteries please follow the steps below:

**** There is an LED to the right of the reservoir on the Felaqua Connect and if the batteries are low, or if there’s a problem with how they’ve been inserted, this light will flash red every five seconds.

Turn the product upside down to access the battery compartment.

Remove the battery cover and insert the batteries. Ensure the +/- symbols match the symbols on the product itself.

Replace the battery cover. Turn the product the right way up and replace the bowl, then the reservoir.
To attach the reservoir and bowl, firstly tighten the reservoir lid so the grooves are aligned then place the bowl onto the product and slot the reservoir over it.
Once you have added your pet’s microchip ID into the Felaqua Connect it will be permanently stored in its memory, even when you change the batteries. See page 14 for more information on adding pets.

Where to put your Felaqua Connect

Where you decide to put your Felaqua Connect could have a big impact on how much your cat chooses to use it, as well as the accuracy of the data it collects and reports. Please follow the advice below to help find the best location.

Find somewhere your cat feels comfortable

Somewhere they can see their surroundings. Cats prefer to drink in quiet, low- traffic areas, away from litter trays, cat doors, and food bowls.| Your cat will groom in places where they feel safe. Placing the product in these areas will help them groom themselves.| Slight changes in position may help. If the first location doesn’t succeed after a few days, try another.

Somewhere flat and away from the wall
To guarantee the data your Felaqua Connect collects is accurate, you must ensure it is in the optimal location:

Do not put the Felaqua Connect on an uneven surface, like bumpy tiles or carpet. If this is the best location for your cat, try putting the Felaqua Connect on a flat board.
Do not put the Felaqua Connect up against a wall or similar surface.
Move it at least 10cm/4″ away. Check this distance regularly during day- to-day use.
Do not put the Felaqua Connect on a sloping surface. This could result in spilt water. Ensure the Felaqua Connect is on a flat, level surface.

Connect your Felaqua Connect

In order to complete the setup of your connected system, you need to connect your Felaqua Connect to your Household.

Place your Felaqua Connect in its intended location. This is to ensure it can communicate with the Hub.| On the Sure Petcare App, select ‘Add product’.| Your Hub will enter connecting mode and its ears will flash green.

Press the Settings button ‘ ‘ on the Felaqua Connect once. The LED will illuminate green.| Once the Felaqua Connect is connected, the LED will turn off and the Hub will stop flashing.| If you wish to connect more Sure Petcare products, you can do this on the app. Products should be located at least 30cm/12″ apart

Adding a product to your current Household

You can add a Felaqua Connect Connect to your existing Sure Petcare Household via the app. Go to the Household section and follow the instructions above.
You can also assign your pet’s microchip ID remotely via the app. This means you won’t have to add them manually. However, adding pets using treats can encourage them to use the new product. See page 14 for more information on adding pets.

Filling & replacing water

It is important to change your pet’s water on a daily basis, not only to ensure your pet stays happy and healthy but also to keep the Felaqua Connect clean and in working order. Changing the water regularly can also help it maintain the optimal water presentation. Please only use tap water to fill the Felaqua Connect.

Adding your pet to Felaqua Connect

Before filling the product with water, you need to add your pet’s ID.
The app will guide you through the process of adding pets, as ‘Add a pet’ mode can only be activated from the app. You will need some of your cat’s favorite treats. Please remember to repeat the process for all cats in your household. If your pet doesn’t have a microchip, please go to surepetcare.com/accessories to purchase a Sure Petcare Collar Tag.
If you already have a Sure Petcare Household, it is possible to assign your pets to the Felaqua Connect. Simply go to the Household section of the app (after pairing your Felaqua Connect) and click assign.

Introducing a cautious pet to Felaqua Connect

In some cases you may find your pet will need a bit more time to become comfortable with their new water bowl. If this is the case, it is important to let them get used to it gradually. This could take some time but will be worth the effort.

Start by only filling the bowl with water. The bubbling noise of water flowing from the reservoir can be alarming for some cats. Use a jug to pour water directly into the bowl.
Continue to fill the bowl with water until your cat uses the Felaqua Connect regularly.
Also try putting the product in different locations. A cat will be more likely to drink where they feel safe and comfortable. See page 11 for tips.
Once your cat is comfortable drinking from the bowl, fill the reservoir, and let the water flow into the bowl.

Cleaning & maintenance

It is important to keep your Felaqua Connect clean to ensure it functions reliably.

Do NOT submerge the main unit into water or place it under a running tap! Water ingress can cause damage to the electronic components within the unit.

Please use mild detergents but no abrasive cleaners for the Felaqua Connect and bowl. For descaling the reservoir and reservoir lid please use common household citric acid based descaling fluids
To remove the lid seal, run a finger under the seal and lift it off. Wash the seal gently by hand. You will notice that one side of the seal is flat and the other isn’t. To replace, ensure the flat side is sitting flat on the lip of the lid and that the inside edge is slotted into the groove all the way around.

Help & support – the Hub

Red flashing ears
Your Hub has lost connection with the Felaqua Connect Connect.

• If you are seeing both ears flashing red during setup , please perform a factory reset by pressing the button on the base of your Hub for 10 seconds.
• If you are seeing both ears flashing red for prolonged periods after setup , try power cycling your Hub. Switch the power off at the socket, leave it for 30 seconds, and then turn it back on. If the ears remain solid green for a few minutes, the Hub has reconnected.
• You can also try relocating your Hub following the advice given on page 8. If that doesn’t work, you will need to move your Hub closer to the Felaqua Connect – read below.
• In order to move your Hub closer, try connecting it to your router using a longer Ethernet cable.
• If the above doesn’t work, we recommend purchasing an ‘Ethernet over power adapter ’. This will plug into a normal power socket and allow you to connect your Hub to the internet closer to your Felaqua Connect.

Alternating flashing ears (red or green)

Your Hub is having problems connecting to the Sure Petcare servers. This could be due to an unreliable internet connection.

• Try power cycling your Hub by switching the power off at the socket, leaving it for 30 seconds, and then turning it back on. If the ears remain solid green for a few minutes, the Hub has reconnected.
• If the above doesn’t work, make sure your internet router is turned on and that your internet connection is working correctly with other devices.
• If it isn’t working with other devices, try switching your router off, leaving it for 30 seconds, and then turning it back on.
• If your router is working with other devices, try re-connecting the Ethernet cable into the router and the Hub. Make sure it is pushed in all the way, as it can appear connected when it isn’t.
  If you keep having connectivity issues please contact our friendly customer support team at surepetcare.com/support.

Solid red ears
Your Hub is undergoing a firmware update. Be patient and wait for the Hub ears to turn green. This shouldn’t take longer than 2 minutes. Once the firmware update is  complete the Hub will need to reboot. At this point you will see the setup light sequence – see page 9.

Slow notifications
If you find some messages are slow to appear on your app, this is likely because your Hub is having to work hard to connect to your Felaqua Connect. To improve the speed of messages, try moving your Hub to a better location following the advice given on page 8.

Help & support – Felaqua Connect

If there are mechanical issues with your Felaqua Connect, please do not try and fix these yourself. Instead, contact our friendly customer support team at surepetcare.com/support.

My cat is not happy using the product

• Repeat the cautious pet advice on page 14 allowing more time for your pet to feel comfortable without water flowing from the reservoir.
• Make sure you change the water regularly to keep it fresh.
• Assess your pet’s drinking environment. Do they always approach the bowl from a set angle? Try to change the position of the Felaqua Connect to help your pet feel more comfortable.
• Try a different location. Cats can be very particular about where they drink. Follow the advice on page 11.

Felaqua Connect is not recognising my pet drinking

• Check that good quality alkaline batteries were used and that they are not running low. Ensure the + and – of the batteries are in the correct orientation – see page 10.
• Ensure your pet’s microchip or collar tag ID is assigned to the Felaqua Connect. See the Household section of the app to see which pets are assigned.
• Remove the reservoir and bowl and clean the surface of the unit underneath the bowl.
• Move the Felaqua Connect away from any metallic or electrical appliances.
• Check that there are no obvious sources of electrical noise in the area i.e. faulty flickering lights, etc. If you suspect there are, please contact our customer support team at surepetcare.com/support.
• Assess how your pet drinks and approaches the Felaqua Connect. If they often drink from the side, reposition the Felaqua Connect to encourage them to drink from a less extreme angle. This will help their microchip or collar tag be within range.
• If the above doesn’t work, check with your vet to ensure that your pet’s microchip is working and that it is located in the normal place. If it has moved significantly, it will have become hard to read. If this is the case, or in the meantime, you could use a Sure Petcare RFID Collar Tag available from surepetcare.com/accessories. Attach to your pet’s collar and repeat the ‘Add a pet’ process – see page 14.
• If you experience continued issues with microchip or collar tag detection please contact our customer support team at surepetcare.com/support.

Felaqua Connect leaking water

• Firstly make sure the product is on a flat, level surface.
• If this is the case it could be that the reservoir lid is not tightened sufficiently. Remove the reservoir and carefully empty the bowl, then tighten the lid as tight as it will go.
• Replace the empty bowl and refit the reservoir. If the water continues to overflow the bowl, please contact our friendly customer support team at  surepetcare.com/support .

My cat is spilling water

• Try a different location. Cats can be very particular about where they drink. Follow the advice on page 11 to see if a different location calms this behaviour.
• Spilling water could just be a phase your cat is going through whilst getting used to the product, it might not be a permanent behavior. Try temporarily putting the Felaqua Connect on a flat tray to catch any spilt water.
• Please check and empty this tray regularly to make sure the water level doesn’t raise up too high and damage the unit.

Two or more cats drinking at the same time

• If two or more cats choose to drink at the same time, or one immediately after the other, the system will not be able to determine how much water each animal drank.
• If this happens you should see an event on the timeline in your app denoting the total, collective amount of water drunk and which pets were present.
• These drinking events will be excluded from the pet’s dashboard data.
• If this is a common behaviour in your household, consider positioning the Felaqua Connect at an angle to make it harder for two animals to drink together.
• You could also consider purchasing a second Felaqua Connect to reduce the need for queuing.

Short battery life

• Ensure your Felaqua Connect is clean and there is no dirt on the surface under the bowl.
• Ensure you have used good quality batteries and that they are fitted correctly – see page 10 for more information on fitting batteries.
• Check there are no obvious sources of electrical noise in the area (i.e. faulty flickering lights, etc.). If you suspect there are, please contact our customer support team at
  surepetcare.com/support.

Unusual drinking quantities

• If the Felaqua Connect is reporting that your pet is drinking abnormally large amounts of water, double-check that it isn’t touching a wall or vertical surface.

Still in need of assistance?

– If you have regular or frequent connectivity issues please contact customer support
– For more guidance, videos, and customer help forums visit: surepetcare.com/support
Or for any help or guidance, you can contact our friendly customer support team. Country-specific contact details can be found at surepetcare.com/support.

Warranty & disclaimer

Warranty: The Sure Petcare Felaqua™ Connect carries a 2-year warranty from the date of purchase, subject to proof of purchase date. The reservoir, reservoir lid, and bowl carry a 1-year warranty from the date of purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by defective materials, components, or manufacture. This warranty does not apply to products whose defect has been caused by normal wear and tear, misuse, neglect, or intentional damage. In the event of a part failure due to faulty parts or workmanship, the part will be replaced free of charge during the warranty period only. At the manufacturer’s discretion, a replacement product may be provided free of charge in the case of a more serious malfunction. Your statutory rights are not affected.
Disclaimer: The Felaqua Connect and app report pet water consumption by detecting a pet’s microchip ID or Sure Petcare collar tag and then measuring the weight of the water in the device before and after they finish drinking. In most cases, this will give reliable pet water consumption data, however, unexpected or unusual use of the Felaqua Connect (i.e. the device being on an uneven surface, or anything other than a pet drinking water) may lead to unreliable information. Sure Petcare cannot accept liability for any damage, harm, or inconvenience which may be incurred as a result of incorrect reporting of pet water consumption.
Sure Petcare cannot accept liability that may be incurred as a result of incorrect reporting as a result of multiple pets drinking at the same time.
Disposal of Products and used Batteries : Either of these symbols on a product indicates it is subject to the following legislation: Directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE) & Directive 2006/66/EC on Batteries and Accumulators require households to dispose of electrical products and waste batteries in an environmentally responsible manner. These items should not be placed in household waste bins and must be recycled at an appropriate recycling facility.
FCC compliance : This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device has been designed and complies with the safety requirements for RF exposure in accordance with FCC rule part §2.1093 and KDB 447498 D01
IC compliance: CAN ICES-3(B)/NMB-3(B) : This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numerique de la classe B est conforme a la norme
NMB-003 du Canada.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.
To meet RF exposure guidelines, a separation distance of 200 mm should be maintained.
This device complies with the safety requirements for RF exposure in accordance with RSS-102 Issue 5 for portable use conditions.
Trademarks : Google Play and the Google Play logo are trademarks of Google Inc. Apple, is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a
service mark of Apple Inc., registered in the U.S. and other countries. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

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Copyright © SureFlap Ltd, trading as Sure Petcare Ground Floor Building 2030, Cambourne Business Park Cambourne, Cambridge, CB23 6DW, United Kingdom
iCWS** Jan 2021 01719-EU_02

EU Authorised Representative: Allflex Europe, 35 Rue des Eaux, 35500 Vitré, France
Hereby, SureFlap Ltd. trading as Sure Petcare, declares that the radio equipment type iCWS is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address www.surepetcare.com/ecdoc
RF Identification: 126 kHz & 133 kHz; Maximum Radio Frequency Power: 64.5 dB(μA/m) Field strength at 3 m
Proprietary Wireless Control: 2425 MHz – 2480 MHz; Maximum Radio Frequency Power: 6.3 dBm

References

• Sure Petcare - Home
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• Sure Petcare | Award Winning Microchip Cat Doors & Feeders
• Sure Petcare | Award Winning Microchip Cat Doors & Feeders
• Sure Petcare | Award Winning Microchip Cat Doors & Feeders
• twitter.com/surepetcare
• Sure Petcare | Award Winning Microchip Cat Doors & Feeders
• Sure Petcare - YouTube

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