SURE PETCARE iCWS Series Felaqua Connect Drinking Bowl User Guide

: June 6, 2024
: SURE PETCARE

Table of Contents

What’s in the box?
Download the app and follow the setup instructions
Fitting the batteries
Product overview
Important information
Filling and replacing water
Cleaning & maintenance
**** Warranty & disclaimer
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Felaqua™ Connect
Quick Start Guide

Model no. iCWS**

SURE PETCARE iCWS Series Felaqua Connect Drinking Bowl

surepetcare.com/support
surepetcare.com/pdf

Welcome to your new Felaqua™ Connect

Before using the product, please download and read the user instructions available at: surepetcare.com/pdf

What’s in the box?

Please make sure you have all these parts:

Felaqua Connect unit
Reservoir
Drinking bowl

Batteries and Hub please visit: surepetcare.com/hub

Download the app and follow the setup instructions

Download the Sure Petcare App from the App Store or Google Play and follow the instructions for:

Connecting your Sure Petcare product
Where to locate your Felaqua Connect
Adding your pets to Felaqua Connect

Already have the Sure Petcare App?
You can add Felaqua Connect to your existing Household by clicking it in the app menu.

Fitting the batteries

Always use 4 x good quality 1.5 V LR14 alkaline C cell batteries for best performance. For all battery safety information see page 2.
Low battery indication:
If the batteries are low, or there’s a problem with how they’ve been inserted, the LED to the right of the reservoir will flash red every 5 seconds.

Product overview

A Water valve
B Removable bowl with improved water presentation
C Battery compartment
D Removable reservoir 1 litre/34 fluid ounce
E LED
F Connect button
G Weighing feet

Important information

It is your responsibility to exercise discretion and observe all safety measures required by law and common sense. Please read the following information carefully and retain this manual for future reference. Note this product is intended for indoor use only by domestic pets.

WARNING:

Your Felaqua Connect is not a toy. Do not allow children to play with it.
Your Felaqua Connect includes some small components. To avoid the risk of choking take care to keep any loose parts away from young children and pets, or dispose of all
packaging appropriately.
This product may be used by children aged from 8 years and above and by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be undertaken by children without supervision.

CHILD PROOFING: In households with young children, you must include the Felaqua Connect in childproofing considerations. Misuse of this product by a child may result in persons coming into contact with potential dangers. Ensure your Felaqua Connect is located where it will not pose a trip hazard. Young children should be monitored at all times when in the immediate vicinity of Felaqua Connect.
BATTERIES: This product requires 4 x good quality 1.5 V LR14 alkaline C cells to operate. The product is not designed for use with rechargeable batteries.

Always change all 4 batteries at the same time and avoid mixing battery types.
To insert or change the batteries, remove the battery cover on the underside of the product to access the battery compartment. Ensure the +/- symbols on the new batteries match the symbols on Felaqua Connect.
Non-rechargeable batteries are not to be recharged.
To avoid the risk of fire, always take care to ensure batteries are fitted the correct way round as marked on the Felaqua Connect and never short-circuit the battery terminals.
If the batteries are exhausted or there is a problem with how they have been inserted, the light to the right of the reservoir will flash red every 5 seconds as a low battery indication.
There is a risk of explosion if the battery is replaced by an incorrect type. Always use good quality batteries from a reputable battery manufacturer to ensure the best performance.
Exhausted or out-of-date batteries must be removed and disposed of properly in accordance with local legislation.
If the appliance is to be stored unused for a long period, the batteries must be removed and the water reservoir should be emptied and cleaned.
In case of battery leaks, wear appropriate protective equipment (PPE) to protect yourself from any exposure to harmful chemicals before disposing of the batteries and cleaning any spillage. When cleaning up a spillage, avoid contact with skin, eyes or any risk of ingestion. Contact a medical professional immediately if this should occur.

IMPORTANT : There are no user-serviceable parts in the enclosure. Only use approved Sure Petcare accessories and spare parts with your WS. Ensure any spilt water is mopped up in a timely fashion. Ensure the unit is stable and placed on a horizontal floor.
PETS : To ensure your pet’s safety

Do not use this product if parts are missing, damaged or worn.
Wash the reservoir and bowl before first use and before refilling.
Use only tap water in your Felaqua Connect and replace the water with clean tap water daily.
Sure Petcare recommends the Felaqua Connect is used with your pet’s implanted microchip, however, it may also be operated using the Sure Petcare RFID Collar Tag. If using a collar tag, it must be used with a safety collar that incorporates a breakaway buckle. Sure Petcare cannot accept liability for any injury or death caused by a pet’s collar. The accuracy of the product and application is not intended to match medical, veterinary or scientific measurement devices.

Filling and replacing water

SURE PETCARE iCWS Series Felaqua Connect Drinking Bowl -
water

Cleaning & maintenance

It is good practice to change your pet’s water daily to ensure it stays fresh. It is important to keep your Felaqua Connect clean to ensure it functions reliably and maintains the bubble form of the water on the bowl.
Clean the main unit with a damp cloth only, do not immerse in water or place under a running tap! Water ingress can damage electronics. In some areas the product may need occasional descaling. If a build-up of limescale occurs, please follow the instructions in the manual.

Hand wash recommended, dishwasher safe up to 50°C (120°F).| Don’t use abrasive cleaning products. Cloth or sponge
recommended.| Clean at least twice a week.

**** Warranty & disclaimer

Warranty : The Sure Petcare Felaqua™ Connect carries a 2-year warranty from the date of purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by defective materials, components or manufacture. This warranty does not apply to products whose defect has been caused by normal wear and tear, misuse, neglect or intentional damage. In the event of a part failure due to faulty parts or workmanship, the part will be replaced free of charge during the warranty period only. At the manufacturer’s discretion, a replacement product may be provided free of charge in the case of a more serious malfunction. Your statutory rights are not affected.
Disclaimer : The Felaqua Connect and app report pet water consumption by detecting a pet’s microchip ID or Sure Petcare RFID Collar Tag and then measuring the weight of the water in the device before and after they finish drinking. In most cases, this will give reliable pet water consumption data, however, unexpected or unusual use of the Felaqua Connect (i.e. the device being on an uneven surface, or anything other than a pet drinking water) may lead to unreliable information. Sure Petcare cannot accept liability for any damage, harm or inconvenience which may be incurred as a result of incorrect reporting of pet water consumption. Sure Petcare cannot accept liability that may be incurred as a result of incorrect reporting as a result of multiple pets drinking at the same time.

Disposal of Products and used Batteries : Either of these symbols on a product indicates it is subject to the following legislation:
Directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE) & Directive 2006/66/EC on Batteries and Accumulators require households to dispose of electrical products and waste batteries in an environmentally responsible manner. These items should not be placed in household waste bins and must be recycled at an
appropriate recycling facility.
FCC compliance : This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and c0 mm should be maintained. This device complies with the safety requirements for RF exposure in accordance with RSS-102 Issue 5 for portable use conditions.

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Copyright © SureFlap Ltd, trading as Sure Petcare Ground Floor Building 2030, Cambourne Business Park Cambourne, Cambridge, CB23 6DW, United Kingdom
iCWS** Jan 2021 01719-EU_02

EU Authorised Representative: Allflex Europe, 35 Rue des Eaux, 35500 Vitré, France
Hereby, Sure Petcare as a trading name of SureFlap Ltd, declares that this Felaqua Connect is in compliance with the essential requirements and other relevant provisions of EC Directives. The up-to-date Declaration of Conformity (DoC) may be consulted at surepetcare.com/ecdoc
RF Identification: 126 kHz & 133 kHz; Maximum Radio Frequency Power: 39.3 dB(μA/m) Field strength at 10 m Proprietary Wireless Control: 2425 MHz – 2480 MHz; Maximum Radio Frequency Power: 7.5 dBm