DUCATI PRO-I EVO Electric Scooter User Manual

PRO-I EVO Electric Scooter
User Manual

PRO-I EVO Electric Scooter

This manual is valid for the following electric scooters:
Pro-I Evo (Black Edition / White Edition), Pro-II Plus, Pro-II Evo, Pro-III
Instructions translated from the original Italian
Thank you for choosing this product.
For information, technical support, assistance or to consult the general terms of the warranty, please contact your dealer or visit the website www.ducatiurbanemobility.com

Safety instructions

CAUTION
IMPORTANT! Read and follow the instructions carefully before using the item. Keep this manual for future reference or new users.
Take the time to learn the basics of the procedure to avoid severe accidents that may occur in the first few months. Contact your dealer for the proper support on how to use the item correctly or to be directed to an appropriate training organisation.
The company assumes no direct or indirect responsibility arising from misuse of the item, non-compliance with both the highway code and the instructions in the manual, accidents or disputes caused by non-compliance or illegal activity.
This product is to be used for recreational purposes, by one person only and without passengers, therefore it cannot be used by more than one person at a time.
Do not modify the intended use of the vehicle in any way. The item is not suitable for stunts, competitions, transporting objects, towing other vehicles or trailers.
The electric scooter must be used carefully, always respecting the rules imposed by the Highway Code of the country where it is used, in order to avoid dangerous situations andto take the utmost care of yourself and others.
CAUTION
Driving requirements:

Scooter model| Pro-I Evo
black edition| Pro-I Evo
white edition| Pro-II Plus| Pro-II Evo| Pro-III
---|---|---|---|---|---
Product code without indicators| DU-MO- 210001| DU-MO- 210004| DU-MO- 210005| DU-MO- 210009| MN-DUC-PRO3
Product code with indicators included| DU-M0- 210011
DU-MO-220004| _| DU-M0- 210010
DU-MO-220008| DU-M0- 210012
DU-MO-220005| DU-M0- 210013
DU-MO-220006
Product code with two brake controls| –| DU-MO-220019| DU-MO-220020| DU-M0-220022
DU-MO-220013| DU-MO-220021
MIN weight (Kg)| 30| 30| 30| 30| 30
MAX weight (Kg)| 100| 100| 100| 100| 100

• MIN age| 14| 14| 14| 14| 14

• MAX age| 65| 65| 65| 65| 65
  MIN height (cm)| 120| 120| 120| 120| 120
  MAX height (cm)| 200| 200| 200| 200| 200

• Before using the product, check and follow local regulations regarding the minimum age of the driver, restrictions on the type of drivers who can use the product and on the use of the product itself.
  The A-weighted emission sound pressure level (noise) at the rider’s ear is less than 70dB(A).
  Symbols identifying the safety warnings
  To identify the safety messages in this manual, the following graphic symbols will be used. They draw the focus of attention of the reader/user to the proper, safe use of the item.
  CAUTION
  Pay attention
  Highlights the rules to follow to prevent damage to the item and/or prevent hazardous situations from arising.
  DANGER
  Residual risks
  Highlights the presence of hazards that generate residual risks to which the user must pay attention to avoid injury or material damage.
  General warnings
  CAUTION
  It is important to bear in mind that when out in a public space or on the road, even when the instructions in the manual are observed down to the letter, the rider is not immune to injury caused by infractions or inappropriate actions taken towards other vehicles, obstacles or persons. Misuse of the item or non-compliance with the instructions provided in this manual may cause severe injury.
  This product is an electric vehicle. The faster you ride, the longer the braking distance. Emergency braking on slippery, muddy, wet or icy roads may result in wheel spin and loss of balance. Adequate speeds and safety distances from other vehicles or pedestrians must be adhered to. Take extra care when riding on unfamiliar roads. Do not open the kickstand when using the item, risk of severe personal injury and damage to item.
  CAUTION
  On wet roads, the braking distance increases and the grip decreases compared to dry roads!
  Drive more carefully, keep a safe distance!
  For personal safety, wear a helmet, and knee and elbow pads to protect against falls and injuries while riding the item. When allowing others to use the item, ensure that the rider wears the safety equipment and explain the operation of the vehicle.
  To avoid injury, do not allow other persons to use the item if they do not know how to use it. Wear shoes before using the item.
  Children must not play with the scooter or its parts, nor should they be allowed to clean it or perform maintenance operations.
  When riding, take special care to not frighten children or pedestrians. When passing behind them, warn them by sounding the horn and slow down using the minimum speed of 6km/h.
  Instructions and warnings on rider behaviour

equipment
Pre-riding check| Prior to each use, check brakes and any wear, check tyre pressure (see side of tyre for recommended value), wheel wear, throttle, indicators, lights and charge status of battery.
If any unusual noises or faults are detected, do not use the item and contact your dealer or the Authorised Technical Support Department| Never checking the item prior to use
Using the item when noise or faults are present
Walking while pushing
the item| Not accelerating
Pushing while walking across pedestrian crossings
In pedestrian areas when not in pedestrian mode (6 km/h)
In overcrowded areas| Depressing the throttle
Riding the vehicle on pedestrian crossings
Riding the vehicle in pedestrian areas when not in pedestrian mode (6 km/h)
Riding the vehicle in overcrowded
areas
Stationary| The person riding the item must be able to easily place both feet on the ground while holding the handlebars at the correct height| Not being able to keep the item stationary and balanced.
Sitting on the item while it is running or stationary
Riding under normal conditions| No objects hanging from handlebars| Objects hanging from handlebars result in instability and may impede manoeuvring
Riding with both hands on handlebars.
Not using devices such as phones, smartwatches, music players, or headphones| One-handed or hand-free riding Using devices such as phones, smartwatches, music players, or headphones
Riding with both feet on the footrest comfortably and safely| Riding with one or both feet outside the footrest It is prohibited to place or amass weight on the rear mudguard.
Riding with helmet and protective equipment| Riding without helmet and protective equipment
Riding on easily accessible, smooth and compact roads, avoiding areas with intense traffic or overcrowded areas: e.g. dedicated cycle path, smooth paved surfaces
Complying with local regulations and the highway code| Riding on motorways, long-distance roads Riding on busy roads
Riding on pavements
Riding in overcrowded areas
Riding on very rough roads
Riding near: ravines, escarpments, harbours, sea, lakes or rivers
Failure to comply with regulations and the highway code
Looking ahead and watching out for obstacles, vehicles or nearby pedestrians| Becoming distracted while riding
Changing direction, making sure to be seen, moderating speed
Anticipating the route and moderating speed while observing the highway code and those that are the most vulnerable
Using direction indicators, if included on the item| Changing direction abruptly at high speed without making sure that you have been seen
Braking and cornering at the same time makes the vehicle unstable
Not using direction indicators
Slowing down when pedestrians are present
Using pedestrian mode in pedestrian areas (6 km/h)
Warning others of your presence by using the bell| Accelerating or maintaining a constant speed when pedestrians are present
Riding without using pedestrian mode in pedestrian areas (6 km/h)
Not warning others of your presence by using the bell
Uneven road conditions:
speed bumps/steps/rough road surfaces| Riding at moderate speeds
Bend knees slightly for better shock absorption when traversing uneven surfaces.| High-speed riding
Accelerating over bumps or ditches, going down steps, jumping over obstacles, climbing pavements, riding harshly.
Behaviour: around bends,
down slopes, in the presence
of nearby obstacles, vehicles
and pedestrians| Keeping at a safe distance
Ceasing to accelerate
Riding at moderate speed and braking safely
Paying attention to doors and other high obstacles| Not observing safety distances
Accelerating
Riding at high speed, braking suddenly
Traversing beneath high obstacles
Visibility conditions| Only ride if there is enough light to ride safely. When riding in unfavourable lighting conditions (from half an hour following
sunset, throughout the entire period of darkness and even during the day, if weather conditions preclude road visibility, when driving through tunnels), remember to switch on the item’s lights and wear a reflective vest, belts or bands.| Riding in unfavourable lighting conditions with lights off and without using a reflective vest, belts or bands
Weather conditions| Driving in optimal conditions (no rain)| Driving in adverse conditions: in the rain, in case of snowfall, in the presence of ice or mud on the road, in case of strong wind and fog.
Parking| In designated areas without impeding movement of vehicles or pedestrians
On smooth surfaces, ensuring stability is maintained
Switching off the item and using an antitheft device.
Using the kickstand provided| Everywhere, impeding movement of vehicles or pedestrians
On uneven surfaces and without ensuring stability
Leaving the item switched on, unattended with no anti-theft device
Engaging in extreme sports/
acrobatics| NO| YES
Riding near: ravines, escarpments, harbours, sea, lakes or rivers
Riding through puddles
Racing with other vehicles
Subjecting the item to forceful impact| NO| YES
jumping over object or persons, jumping off steps or from high places

What to do after a fall:
Check that the throttle lever works properly. To do this, accelerate and decelerate several times.
Check that the brakes work properly. To do this, get off the item, push it forward and brake to ensure it responds to the controls.
Check that all vehicle components are in place and securely fastened.
Check tyre wear and pressure (see side of tyre for recommended value).
Check the wear of the brakes and cables.

DANGER
The brakes may become hot during use. Do not touch after use.

Package contents and assembly

Assembled item, the handlebar must be installed using the special screws contained in the package.

Model| Reference picture| In the package| Handlebar assembly
---|---|---|---
Pro-I Evo Black
edition
Pro-I Evo White
edition| | Accessories:
– Allen wrenches
– 4 screws forhandlebars
– Spare air chamber
– Spare sticker
– Tyre inflation adapter
– Charger| Insert the 4 screws manually without tightening them, then use the hex wrench supplied to tighten them and secure the
handlebars.
Pro-II Plus
Pro-II Evo| | Accessories:
– Allen wrenches
– Components for handlebar assembly (hook, plastic parts, 4 screws)
– Tyre inflation adapter
– Charger| Steps:
1. Open the kickstand
2. Pick up the handlebar, place the lever in the closed position and lower the safety ring.
3. Install the handlebar on the shaft
4. Install the hook (see photo) by approaching it to the rod, making sure that it is aligned with the holes, then insert the screws.
5. Insert the screw on the outside into the hole located under the control panel.
6. Tighten the screws.
7. Align the plastic plate (see photo) with the second hole/ profile of the control panel, then insert and tighten the screw.
Pro-III| | Accessories:
– Allen wrenches
– Components for handlebar assembly (hook, plastic parts, 3 screws)
– Tyre inflation adapter
– Charger
– 2 RF Keys for scooter ignition| Method:
1. Open the kickstand
2. Pick up the handlebar, place the lever in the closed position and lower the safety ring.
3. Install the handlebar on the shaft
4. Install the hook (see photo) by approaching it to the rod, making sure that it is aligned with the holes, then insert the screws.
5. Insert the screw on the outside into the hole located under the control panel.
6. Tighten the screws.

Method:

• Take the item out of the packaging
• Open the kickstand and check that the item is stable
• Open the handlebar stem and secure it by closing the lever of the closing mechanism
• Connect the display power cable to the main wiring (if necessary)
• Install the handlebar on the stem (do not crush the cables)
• Tighten the screws on the stem using the wrench supplied
• Adjust the stem closing mechanism*

If the handlbar stem is wobbly, you can tighten the screws on the folding system using the wrench supplied.
Pro-II Plus
Pro-II Evo
Pro-III| | Adjust the handlebar:
If the handlebar stem vibrates during use, adjust the screw by means of the hexagon wrench as illustrated in the figure.

CAUTION
Assemble the item correctly. If, during assembly, any factory defects are detected, certain steps are unclear or issues with assembly or adjustments occur, do not ride the vehicle and contact your dealer or visit www.ducatiurbanemobility.com for technical support.
Keep children away from plastic items (including packaging materials) and small parts that may result in suffocation.
It is forbidden to modify or transform the item or any its parts in any way, as this may impair efficiency, reduce structural integrity and cause damage. Remove any sharp edges caused by misuse, breakage or damage to the item. If any factory defects, unusual noises or faults are detected, do not ride the vehicle and contact your dealer or visit www.ducatiurbanemobility.com for technical support.

Product overview

In the interest of technological development, the manufacturer reserves the right to modify the item with no prior notice and this manual will not be automatically updated.
For further information and to consult different versions of the manual, visit www.ducatiurbanemobility.com
Pro-I Evo (Black & White edition)

Pro-II Plus

Pro-II Evo

Pro-III

Battery charging and activation

CAUTION
Prior to using the item for the first time, charge to 100%. Ensure the item, charger, and charging port are dry.
Instructions:

• Open the kickstand
• Switch off the item

Pro-I Evo (black and white edition)
Pro-II Plus
Pro-II Evo| | Battery charging and activation
1. Open the rubber cap on the charging socket on the left side of the footboard.
2. Insert the battery charger connector into the socket.
3. When the battery is charged, remove the battery charger connector.
CAUTION
The red light on the charger will turn green when charging is complete.
Pro-III| 1. Switch off the scooter and open the kickstand. 2. Turn the Ducati logo, open the waterproof cover, then connect the charger to the charging port. 3. After charging, close the waterproof cover.
| Battery charging
CAUTION
Charge the device before the first use. We also recommend charging it after each use and before storing it. It is advisable to allow the vehicle to discharge completely to prevent damage to the battery.
CAUTION
The red light on the charger will turn green when charging is complete.

To recharge the item, use the b attery charger supplied ONLY
CAUTION

Model| Battery charger model| Output voltage| Charging time
---|---|---|---
Pro-I Evo
(black & white edition)| XHK-916-42015| 42V – 1.5A| 4 h
Pro-II Plus| XVE063-4200150| 42V – 1.5A| 4 h
Pro-II Evo| XVE063-4200150| 42V – 1.5A| 7 h
Pro-III| XVE063-4200150| 42V – 1.5A| 8 h

Using another type of charger may damage the scooter or entail other potential risks.
Never leave the product unsupervised while it is charging. Do not switch the product on while it is charging.
After each use, fully recharge the battery to extend its useful life. Do not recharge the item immediately after use. Allow the scooter to cool for an hour before recharging.
The item should not be charging for extended periods. Overcharging reduces battery life and poses additional potential hazards.
Allow the vehicle to discharge completely to prevent damage to the battery.
Damage caused by the battery being left uncharged for a long period is irreversible and is not covered by the limited warranty. Once the damage has occurred, the battery cannot be recharged (the battery must not be dismantled by unqualified personnel, as this could lead to electric shocks, short circuits or even major safety incidents). If the owner is away, e.g. on holiday, and the device is entrusted to a third party, leave it in a partial charge state (20-50% charge), not fully charged.
Carry out regular visual inspection of the charger and charger cables. If the battery charger cable is clearly damaged, do not use it to avoid further damage and/or risks; please contact us for a replacement.
The battery charger can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazard involved. Children shall not play with the battery charger. Cleaning and user maintenance shall not be made by children without supervision.
Battery warnings
The battery consists of lithium-ion cells and chemical elements that are hazardous to health and the environment. Do not use the item if it emits odours, substances or excessive amounts of heat. Do not dispose of the item or the battery with household waste. The end user is responsible for the disposal of electrical and electronic equipment and batteries in compliance with all applicable regulations.
Avoid used, defective and/or non-original batteries of other models or brands.
DANGER
Do not leave the battery near fire or heat sources. Fire and explosion hazard.
Do not open the battery or take it apart. Do not strike, throw, or puncture the battery or attach objects onto it.
Do not touch any substances leaking from the battery, as they are deemed hazardous. Do not allow children or pets to touch the battery.
Do not overcharge or short-circuit the battery. Fire and explosion hazard.
Do not immerse or expose the battery to water, rain or other liquids. Do not expose the battery to direct sunlight, excessive heat or cold (for example, do not leave the item or battery in a car in direct sunlight for extended periods of time), or environments containing explosive gases or flames.
Do not carry or store the battery with metal objects such as hairpins, necklaces, etc.
Contact between metal objects and battery contacts may cause a short circuit resulting in physical injury or death.

Command information/Control panel

Model|
---|---
Pro-I Evo
(black and
white edition)|
1. Speedometer: displays the current speed    of the scooter.
2. Battery Level: the battery level is indicated by 5 bars.
3. Headlights: Headlight warning light.
4. Bluetooth: Bluetooth light.
5. SPORT mode: The display will show SPORT (up to 25km/h).
6. COMFORT mode: The display will show D (up to 20km/h).
7. ECO mode: The display will show E (up to 6km/h).
8. Cruise Control: Speed control. It is activated after the same speed has been maintained for a few seconds.
9. Pedestrian mode: 6km/h
10. Fault: If on, check for a possible solution  by consulting the error code table
• On/controls button (A): press and hold this button to turn the electric scooter on/ off.
• How to turn the lights on and off: press button (A) once to turn them on. When the lights are on, press button (A) again to turn them off.
• Mode/Speed: press button (A) twice to select the mode:
– E: up to 6 km/h
– D: up to 20 km/h
– SPORT: up to 25 km/h
CAUTION
The accelerator is activated once the speed of travel exceeds 3 km/h.
Low voltage warning: the first battery segment flashes when the voltage is below 33V, at the same time a warning buzzer also sounds 6 times.
Pro-II Plus
Pro-II Evo
Pro-III|

1. Speedometer: displays the current speed of the scooter.
2. Battery level: the battery level is indicated by 7 bars.
3. ODO: Total distance travelled.
4. TRIP: Single trip distance.
5. Headlights: Headlight warning light.
6. SPORT mode: The display will show S+. (up to 25 km/h).
7. COMFORT mode: The display will show D. (up to 20km/h).
8. ECO mode: The display will show ECO. (up to 15 km/h).
9. Cruise Control: Speed control. It is activated after the same speed has been maintained for a few seconds.
10. Bluetooth
11. PEDESTRIAN mode (up to 6km/h)

Electricity display
• Power button (B): press and hold this button to turn the electric scooter on/off.
• Accelerator (A): use it to start the electric scooter and to accelerate.
• Brake (C): press and hold to brake
• Mode: press button (B) twice to select the mode.
• Headlight and rear light: press button (B) once to switch them on. When the lights are on, press button (B) again to turn them off.
CAUTION
The accelerator is activated once the speed of travel exceeds 3 km/h.
Pro-III| The Ducati PRO III features a motor block integrated into the system that needs to be unblocked when the vehicle is started using one of the following procedures*:
RF KEY: Approach the RF key (supplied) to the display to activate the electric scooter.
Smartphone: Use the Ducati Urban E-Mobility application via the lock/unlock button in the settings menu.
Electricity  display|
---|---
7 bars| More than 38V
6 bars| 37-38V
5 bars| 36-37V
4 bars| 35-36V
3 bars| 34-35V
2 bars| 33-34V
1 bars| Less than 33V
| • Power button (B): press and hold this button to turn the electric scooter on/off.
• Accelerator (A): use it to start the electric scooter and to accelerate.
• Brake (C): press and hold to brake
• Mode: press button (B) twice to select the mode.
• Headlight and rear light: press button (B) once to switch them on. When the lights are on, press button (B) again to turn them off. ****

CAUTION ****

The accelerator is activated once the speed of travel exceeds 3 km/h.

---|---
Model|
**Pro-III| ** The Ducati PRO III features a motor block integrated into the system that needs to be unblocked when the vehicle is started using one of the following procedures:
RF KEY: Approach the RF key (supplied) to the display to activate the electric scooter.

Smartphone: Use the Ducati Urban E-Mobility application via the lock/unlock button in the settings menu.
Models |
---|---
**Pro-I Evo black edition**

Pro-II Plus Pro-II Evo Pro-III

|

On models where they are fitted, the direction indicators are placed at the ends of the handlebars (left and right side).
The direction indicators are required to provide early warning of any change in direction while riding.
Drive:

CAUTION
Before each use of the product, check the correct operation of the direction indicators.

Quick guide

• Prior to using the item for the first time, charge to 100%.
• Check tyre pressure (see side of tyre for recommended value). If the item does not reach at least 60% of the declared kms, or the maximum speed within the first 3 months of use, it is likely that the wheels have deflated once more. In this case, restore pressure as indicated.
• Check and adjust the brakes.
• Turn on the display.
• Place the item on a flat surface.
• Hold the handlebar firmly using both hands. Step onto the footrest with one foot and use the other to give yourself a gentle push and accelerate.

CAUTION

Zero Start Function: the accelerator is activated once the forward speed exceeds 3 km/h. For safety reasons, the item is initially set up to avoid standing starts.

• When riding the item, tilt the body in the riding direction during a turn and slowly turn the handlebars.
• To stop the item, release the accelerator, pull the brake lever.
• To get off, first stop the item completely. Getting off the moving item can cause injury.
• Prior to each use, check brakes and any wear, check tyre pressure (see side of tyre for recommended value), wheel wear, accelerator and charge status of battery.

Brake lever adjustment

Brake levers
Refer to point A (see photo) to adjust the position of the brake lever, if necessary.

Adjusting the brake calliper
If the brake is too tight or too loose, use the hex wrench to loosen the nut (A), then adjust the brake cable, (shorten the brake cable at the top if it is too tight; if it is too loose, pull the brake cable downwards) and then, retighten the nut (A). If the wire is too loose or too tight even after following the first step, it may be necessary to adjust the (fixed) brake pad by means of the wheel located on the opposite side; use the hex wrench to move the brake pad (B) closer or further away (see picture).
Check the correct alignment between the brake caliper and the disc. Use screws C and D to adjust the position / alignment on the disc, if necessary.

Folding and carrying

Make sure the electric scooter is turned off. Hold the handlebar stem with your hand, pull the lever, fold the stem towards the footrest and fasten it.

Models: Ducati Pro-I Evo

Closing: Switch off the electric scooter, unlock the closing mechanism: press the red hook and pull the lever outwards (see picture), move the handlebar stem inwards and make sure it is locked.
Opening: Unlock the handlebar stem from the mudguard: press the clip to release the handlebar, lift the handlebar stem all the way and lock it in place by pushing the lever
inwards.Switch on the electric scooter.

Always carry the scooter with one or both hands holding the handlebar stem.

Models: Ducati Pro-II Plus, Pro-II Evo, Pro-III

Make sure the electric scooter is turned off. Hold the handlebar rod with your hand, then pull the lever and align the handlebar hook with the hook located on the rear mudguard.

After folding, hold the handlebar stem with one or both hands.

After folding, lift it by holding the handlebar stem with one or both hands.
CAUTION
Make sure to secure the item during transportation. If the item cannot be lifted, do not transport with the item raised. If dropped, the item may cause severe injury and damage.

Range and performance

The maximum range and performance of the vehicle depends on a number of variables:
Terrain: riding on smooth roads provides greater range and performance than riding on rough roads and climbs.
Weight of user: the greater the weight, the lower the range and performance of the vehicle.
Temperature: riding the scooter in very cold or hot conditions affects range and performance.
Speed and riding style: riding smoothly and at a constant speed extends the range.
Continuous acceleration, deceleration and manoeuvring greatly reduce the range. A lower speed extends the range.
Maintenance: prompt recharging, proper maintenance and regular checking of tyre pressure (see reference value in section 10) increase range and ensure consistent performance over time.
The level of battery charge affects performance – the lower the level, the lower the speed, especially on climbs.

Storage, maintenance and cleaning

If there are stains on the body of the scooter, wipe with a damp cloth. If the stains persist, apply neutral soap, brush out with a toothbrush, then wipe with a damp cloth. If there are scratches on the plastic components, use sandpaper or other abrasive material to remove them. Do not clean the items with alcohol, petrol, paraffin or other corrosive or volatile chemical solvents to prevent severe damage. Do not wash the item using highpressure water jets. When cleaning the scooter, make sure that it is switched off, that the charging cable is disconnected, and the rubber cap is closed, as a water leak may cause an electric shock or other serious problems. Water seeping into the battery may cause damage to internal circuits and risk of fire or explosion. Should you suspect that water may have entered the battery, stop using the battery immediately and return it to your dealer’s after-sales service for checking.
When the item is not in use, store it indoors in a cool, dry place. Do not store outdoors or inside cars for extended periods of time. Excessive sunlight, overheating, and excessive cold accelerate tyre ageing and jeopardize the life of both the item and the battery. Do not expose it to rain or water or immerse it in water to wash it.
Regularly check the tightness of the bolted parts, in particular wheel axles, the folding and transportation system, the  steering system, the braking system, the state of the frame, the forks and the suspension. Nuts and all other self-locking fasteners may lose their effectiveness. Periodically check and tighten these components.
Like all mechanical components, the item is subject to wear and tear. Different materials and components may react to wear or stress fatigue in a variety of ways. If the service life of a component is exceeded, it may break suddenly, resulting in injury to the rider. Any cracks, scratches or changes in colour in areas subject to high levels of stress indicate that the life of the component has been reached and must be replaced.
Check the condition of the tyres: there must be no cuts, cracks, foreign bodies, abnormal swelling, missing parts or other damage. For tyre pressure, refer to the value indicated in section 10 in this instruction manual.
Do not attempt to disassemble or repair the scooter yourself. Replacement of all scooter components should be carried out by the technical service department. For further information, contact your dealer or visit www.ducatiurbanemobility.com

App configuration

Below is a list of products equipped with Bluetooth that can be paired with the Ducati Urban e-Mobility App: Ducati Pro-I Evo (Black & White Edition), Pro-II Plus, Pro-II Evo, Pro-III. The App allows you to control the item directly from your Smartphone. Scan the QR CODE to download and install the App. If the App is not found, search for it on your reference App store..

|
---|---
|

Open the App and follow the instructions given.

CAUTION
The App may require various permissions required for the use and operation of the App itself.
The App version may have been updated by your App store. It is advisable to constantly check whether any updates are available for the App in order to be able to use the new features and always install the latest version of the App on your device.
Do not use your device while riding.
App configuration
What can you do with the Ducati Urban e-Mobility App?

• Set the riding mode
• Set the speed measurement unit (Km/Mph)
• Enable the Zero Start mode
• Set the Cruise Control function
• View partial and total mileage and time
• View the remaining battery
• View the cruising speed
• Name the electric scooter
• Turn the lights on / off
• Set motor block
• Set language
• View the last position of the Ducati Urban E-Mobility vehicle

Access the App Store to download and install the Ducati Urban e-Mobility App

1. Download the App on your Smartphone.
2. Turn on the electric scooter and activate the Bluetooth connection on your Smartphone.
3. Start the App and log in*, connect your Smartphone to the electric scooter via Bluetooth at a distance of 1-2 metres.

• When using the App for the first time, fill in the “email” field to register and authenticate the verification code.

Technical data sheet

General information

Pro-III Pro-II Evo                      Pro-II Plus Pro-I Evo
Frame| Magnesium| Magnesium| Magnesium| Aluminium
Sunspensions| No| anteriore e posteriore| Posteriore| No

Speed

| MN-CUD- PRO3,
DU-MO- 210013, DU-MO- 220021
6km/h 15km/h 20km/h 25km/h| DU-MO- 220006
6km/h 10km/h 15km/h 20km/h| DU-MO- 210009, DU- MO- 210012, DU-MO- 220022
6km/h 15km/h 20km/h 25km/h| DU-MO- 220005, DU-MO- 2200136km/h 10km/h 15km/h 20km/h| DU-MO- 210005, DU-MO- 210010, DU-MO- 220020 * 6km/h 15km/h 20km/h 25km/h| DU-MO- 2200086km/h 10km/h 15km/h 20km/h| DU-MO- 210001, DU-MO- 210011, DU-MO- 210004 DU-MO- 220019km/h 15km/h 20km/h 25km/h| DU-MO- 2200046km/h 10km/h 15km/h 20km/h*
Maximum slope | 20%| 20%| 20%| 15%

Brakes

| Front and rear disc brakes| Rear disc brake and front electronic brake| Rear disc brake and front electronic brake| Rear disc brake and front electronic brake

Tyres

| ****

Size: 10” tubeless Pressure:44 psi / 3 bar

| ****

Size: 10” tubeless Pressure:44 psi / 3 bar

| ****

Size: 10” tubeless Pressure:44 psi / 3 bar

| Size: 8.5” with air chamber

Pressure: 50 psi /

3.4 bar

Maximum load| 100kg| 100kg| 100kg| 100kg

Rider

| Check the current legislation in your country| Check the current legislation in your country| Check the current legislation in your country| Check the current legislation in your country
Operating temperature| -0°C / 45°C| -0°C / 45°C| -0°C / 45°C| -0°C / 40°C
Protection level| IPX4| IPX4| IPX4| IP54
Charging time| approx. 8 ore| approx. 7 ore| approx. 4 ore| approx. 4 ore
Autonomy| up to 50km| up to 40km| up to 25km| up to 25km
Electrical system**
Rated power of motor| 0.35kW; 350W

Brushless

| 0.35kW; 350W

Brushless

| 0.35kW; 350W

Brushless

| 0.35kW; 350W

Brushless

Maximum power of motor| 0.515 Kw; 515W| 0.515 Kw; 515W| 0.515 Kw; 515W| 0.5 Kw; 500W
Display| 3.5″ built-in LED| 3.5″ built-in LED| 3.5″ built-in LED| built-in colour LED
Battery| 36V 13Ah 468Wh| 36V 10.4Ah 374Wh| 36V 7.5Ah 270Wh| 36V 7.8Ah 280Wh
Low voltage protec| 30.5-32V| 30.5-32V| 30.5-32V| 31V +/- 0.5V
Current limit| 18A| 18A| 18A| 15A
Lights| Front and rear LEDs| Front and rear LEDs| Front and rear LEDs| Front and rear LEDs
Features| Bluetooth – NFC| Bluetooth| Bluetooth| Bluetooth
Dimensions and weight
Net weight| 17.5kg| 16.7kg| 15.5kg| 12kg
Gross weight| 20.6kg| 18.9kg| 18.9kg| 14.4kg
Open item dimensions| 1140x520x1180mm| 1110x510x1140mm| 1110x510x1140mm| 1090x430x1130mm
Dimensions of item when closed| 1140x520x500mm| 1110x510x490mm| 1110x510x490mm| 1110x510x490mm
Packaging dimensions| 1165x210x540mm| 1190x190x510 mm| 1190x190x510mm| 1110x160x540mm

• Always respect the highway code and the regulations in force in the country where the electric scooter is used.
  ** Subject to variations based on the rider’s weight, on the road conditions and on the temperature.

Troubleshooting

Errore                                                 Causa Soluzione

The motor is not running| Electrical issue, error code present| Request technical assistanc

The drive wheel does not turn

| Problems with the brakes
Motor is blocked| Adjust the brakes; if the problem persists, request technical assistance Check that the wheel is properly tightened, check that the wheel turns without starting the vehicle. If the problem persists, request technical assistance

The motor stops while it is running

| Motor overheating
Presence of error code| Stop the vehicle and wait for it to cool
Request technical assis
After charging it, the item does not switch on or it switches off after a few km| Damaged battery| Request technical assistance
** The battery does not charge or the item does not switch on| Connection problems
The battery is not connected (models with removable battery)
The battery is depleted Damaged battery Problems with the battery charger| Request technical assistance
Check that the power connector is connected.
Charge the battery to 100%
Request technical assistance
Replace the battery charger
Pro-I Evo**

Error code| Indications
E.1| Engine malfunction
E.2| Control unit signal error
E.3| Accelerator lever malfunction
E.4| Control unit MOS malfunction
E.5| Phase / current error
E.6| Average current malfunction
E.7| Battery voltage error
E.8| Brake lever malfunction
Pro-II Plus, Pro-II Evo, Pro-III

Error Code| Indications
E01| Overcurrent protection
E02| Low voltage prote
E03| High voltage protection
E04| Drive wheel guard
E05| Controller MOS Fault (up)
E06| Controller MOS Fault (down)
E07| Controller general fault
E08| Overheating protection
E09| Accelerator lever malfunction
E11| Headlight malfunction
E12| Control unit signal error
E13| On/off button malfun

Liability and general terms of warranty

The rider assumes all liability for any injury when not wearing a helmet or other protective devices.
The driver must respect current local regulations regarding:

1. the minimum age allowed for the driver,
2. restrictions on the types of drivers who can use the product
3. all other regulatory aspects

 The driver must always keep the product clean and in a perfect state of efficiency and maintenance, diligently perform the safety checks he/she is responsible for as described in the previous section, not tamper with the product in any way and keep all the maintenance documents.
M.T. Distribution shall not be liable for any damages caused and is in no way responsible for damages caused to property or persons when:
– the item is used incorrectly or in a manner that does not comply with the instructions of the user guide;
– after the purchase, the item is modified or tampered with in all or some of its components.
In the event of item malfunction due to causes not attributable to inappropriate rider behaviour or a consultation of the general terms of the warranty, contact your dealer or visit the website www.ducatiurbanemobility.com
The Legal Guarantee never covers any Product faults or malfunctions caused by accidental events and/or events attributable to the Purchaser, or due to use of the Product in non-compliance with its intended use and/or with the provisions of the technical documentation attached to the Product, or due to failure to regulate mechanical parts, the natural wear of consumable materials, or due to assembly errors, lack of maintenance and/or use of said product in non-compliance with the instructions.
For example, the following are to be considered excluded from the statutory guarantee regarding products:

• damage caused by impacts, accidental falls or collisions, punctures;
• damage caused by use, exposure or storage in an unsuitable environment (e.g.: presence of rain and/or mud, exposure to humidity or excessive heat, contact with sand or other substances)
• damage caused by failure to adjust for road use and/or maintenance of mechanical parts, mechanical disc brakes, handlebars, tyres, etc.; incorrect installation and/or assembly of parts and/or components.
• the natural wear and tear of consumable materials: mechanical disc brake (e.g. pads, callipers, disc, cables), tires, platforms, gaskets, bearings, led lights and bulbs, kickstand, knobs, mudguards, rubber parts (platform), wiring cable connectors, grilles and stickers, etc.;
• improper maintenance and/or improper use of the product battery;
• tampering with and/or forcing parts of the product;
• incorrect or inadequate maintenance or alteration of the product;
• improper use of the product (e.g.: excess load, use in competitions and/or for commercial or rental activities);
• maintenance, repairs and/or technical interventions on the product carried out by unauthorised third parties;
• damage to the products resulting from transport, if carried out by the purchaser;
• damage and/or defects resulting from the use of non-original parts.
  Please refer to the latest version of the warranty terms available at https://www.ducatiurbanemobility.com/assistance/

CAUTION
Treatment of the electrical or electronic device at the end of its service life (applicable in all countries of the European Union and in other European systems with separate collection systems)

This symbol on the product or packaging indicates that the product should not be considered as normal household waste, but should be taken to a facility authorised to dispose of waste from electrical and electronic equipment (WEEE).
By ensuring the item is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which may otherwise be caused by inappropriate disposal.
Recycling materials will help to conserve natural resources.
For more detailed information about the recycling and disposal of this product, you can contact the local waste disposal service or the point of sale where you purchased it.In ogni caso occorre effettuare lo smaltimento secondo la normativa vigente nel Paese d’acquisto.

In any case, disposal must be carried out in accordance with the legislation in force in the country of purchase. More specifically, consumers must not dispose of WEEE as municipal waste, but must dispose of this type of waste separately, in one of two possible ways:

• By taking it to municipal collection centres (also called eco-collection centres or recycling facilities), directly or through the collection services of municipal companies, where these are available;
• By taking it to shops selling new electrical and electronic equipment.
  Here, very small items of the WEEE type (with the longest side less than 25 cm) can be left free of charge, while larger ones can be left on a 1-for-1 basis, i.e., you can leave the old item when you buy a new one having the same function. Moreover, the 1-on-1 mode is always guaranteed when the consumer purchases a new EEE, regardless of the size of the WEEE.
  In the event of unauthorised disposal of electrical or electronic equipment, the sanctions provided for by current environmental legislation may be applied (Italian legislation – check the regulations in effect in the country of use/disposal of the vehicle).
  If the WEEE contains batteries or accumulators, they must be removed and subjected to specific separate collection.

CAUTION
Handling of spent batteries (applicable in all countries in the European Union and in other European systems with separate collection systems)

This symbol on the product or packaging indicates that the battery pack should not be treated as normal household waste. On some types of batteries, this symbol may be usedin combination with a chemical symbol.
The chemical symbols for mercury (Hg) or lead (Pb) are added if the battery contains more than 0.0005% mercury or 0.004% lead.
By ensuring that the batteries are disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which may otherwise be caused by inappropriate disposal. Recycling materials will help to conserve natural resources. Where for safety, performance or data protection reasons, products require a fixed connection to an internal battery, this must only be replaced by qualified service personnel.
Deliver the product at the end of its service life to collection centres suitable for the disposal of electrical and electronic equipment: this ensures that the battery inside it is also treated correctly. For more detailed information about disposal of the dead battery, contact the local waste disposal service or the shop where it was purchased. In any case, disposal must be carried out in accordance with the legislation in force in the country of purchase.

Declaration of Conformity

We: M.T. Distribution S.R.L
Address: Via Bargellino 10, 40112 Calderara di Reno (BO), Italy
This declaration of conformity is issued under the sole responsibility of the Manufacturer
Product Brand: DUCATI
Product Model: PRO1 EVO
Description of product: Electric scooter
Is in conformity with the requirements of the council Directives on the approximation of the laws of the Member States relating
2006/42/EC Machinery Directive
RED 2014/53/EU Radio Equipment Directive
2014/30/EU Electromagnetic Compatibility Directive 2014/35/EU Low Voltage Directive

Applicable harmonized standard(s)
MD: EN ISO 12100:2010, EN 60204-1:2018
EN ISO 13857:2019
EN ISO 13849-1:2015
EN ISO 13850:2015
EMC: ETSI EN 301 489-17 V3.2.4
ETSI EN 301 489-1 V2.2.2
EN 55032:2015
EN 61000-6-3:2007+A1-2011
EN 61000-3-2:2014
EN 61000-3-3:2013
LVD: EN 62368-1-2014+A11-2017
EN 62479:2010
EN 60335-1:2012/A13:2017
EN 62233:2008
EN 60529:1991+A1:2000+A2:2013
RED: ETSI EN 300 328 V2.2.2
EN 17128:2020
Factory name: Zhunhai Chang Jing Trade Co., Ltd
Factory address: Room 2-502 HGSS Building, Ianpu Road, XiangZhou Area, Zhunhai City,
China 519000
Date: 30/11/2021
Declaration Place: Bologna, Italy
First name and surname: Alessandro Summa
Position: CEO

Technical file available from EU headquarter
MT DISTRIBUTION S.R.L
Via Bargellino 10, 40112, Calderara di Reno (BO), Italy
Authorized person: Alessandro Summa
Position: CEO
NOTE:
This declaration of conformity is only applicable to Electric Scooter sold in countries that follow the CE marking directives.

Declaration of conformity

M.T. Distribution S.R.L
Address: Via Bargellino 10, 40012 Calderara di Reno (BO), Italy
This declaration of conformity is issued under the sole responsibility of the Manufacturer

Is in conformity with the requirements of the council Directives on the approximation of the laws of the Member States relating:
2006/42/EC Machinery Directive
RED 2014/53/EU Radio Equipment Directive
2014/30/EU Electromagnetic Compatibility Directive 2014/35/EU Low Voltage Directive
Applicable harmonized standard(s):
EN 14619:2019
EN 60335-1:2012+AC:2014+A11:2014+A13:2017+A1:2019+A2:2019
ETSI EN 301 489-1 V2.2.3:2019-11
ETSI EN 301 489-17 V3.2.4:2020-09
ETSI EN 300 328-1 V2.2.2:2019-07
EN IEC 55014-1:2021
EN 55014-2:2015
EN IEC 61000-3-2:2019
EN 61000-3-3:2013+A1:2019
EN 62233:2008
Factory name: Taizhou Siweiluo Wehicle co., Limited
Factory address: NO.509 Tengyun Road, Jiaojiang District, Taizhou City, Zhejiang, China
Date: 29/06/2021
Technical file available from EU headquarter
Declaration Place: Bologna, Italy
First name and surname: Alessandro Summa
Position: CEO
MT DISTRIBUTION S.R.L
Via Bargellino 10, 40012, Calderara di Reno (BO), Italy
Authorized person: Alessandro Summa
Position: CEO

NOTE:
This declaration of conformity is only applicable to Electric Scooter sold in countries that follow the CE marking directives.

Declaration of conformity

M.T. Distribution S.R.L
Address: Via Bargellino 10, 40012 Calderara di Reno (BO), Italy
This declaration of conformity is issued under the sole responsibility of the Manufacturer

Is in conformity with the requirements of the council Directives on the approximation of the laws of the Member States relating:
2006/42/EC Machinery Directive
RED 2014/53/EU Radio Equipment Directive
2014/30/EU Electromagnetic Compatibility Directive 2014/35/EU Low Voltage Directive
Applicable harmonized standard(s):
EN 14619:2019
EN 60335-1:2012+AC:2014+A11:2014+A13:2017+A1:2019+A2:2019
ETSI EN 301 489-1 V2.2.3:2019-11
ETSI EN 301 489-17 V3.2.4:2020-09
ETSI EN 300 328-1 V2.2.2:2019-07
EN IEC 55014-1:2021
EN 55014-2:2015
EN IEC 61000-3-2:2019
EN 61000-3-3:2013+A1:2019
EN 62233:2008
Factory name: Taizhou Siweiluo Wehicle co., Limited
Factory address: NO.509 Tengyun Road, Jiaojiang District, Taizhou City, Zhejiang, China
Date: 29/06/2021
Technical file available from EU headquarter
Declaration Place: Bologna, Italy
First name and surname: Alessandro Summa
Position: CEO
MT DISTRIBUTION S.R.L
Via Bargellino 10, 40012, Calderara di Reno (BO), Italy
Authorized person: Alessandro Summa
Position: CEO

NOTE:
This declaration of conformity is only applicable to Electric Scooter sold in countries that follow the CE marking directives.

Declaration of conformity

**** M.T. Distribution S.r.l.
Address: Via Bargellino 10, 40012 Calderara di Reno (BO), Italy
This declaration of conformity is issued under the sole responsibility of the Manufacturer

It complies with the requirements of the Council Directives for the approximation of the laws of the Member States relating to:
2006/42/EC Machinery Directive
RED 2014/53/EU Radio Equipment Directive
2014/30/EU Electromagnetic Compatibility Directive 2014/35/EU Low Voltage Directive
Applicable harmonised standards
EN 60335-1:2012+A2:2019
EN 14619:2019
EN 62233:2008
ETSI EN 301 489-1 V2.2.3: 2019-11
ETSI EN 301 489-17 V3.2.4: 2020-09
ETSI EN 300 328 V2.2.2: 2019-07
EN IEC 55014-1:2021
EN 55014-2:2015
EN IEC 61000-3-2:2019
EN 61000-3-3:2013+A1:2019
Factory name: Taizhou Siweiluo Wehicle Co., Limited
Factory address: NO. 509 Tengyun Road, Jiaojiang District, Taizhou City,
Zhejiang, China
Date: 04/08/2021
Technical file available at EU headquarters
Place of declaration: Bologna, Italy
First name and surname: Alessandro Summa
Position: CEO
MT DISTRIBUTION S.R.L
Via Bargellino 10, 40012, Calderara di Reno (BO), Italy
Authorised person: Alessandro Summa
Position: CEO

NOTE:
This declaration of conformity is only applicable to electric scooters sold in countries that follow the CE marking directives.

Download the Ducati Urban e-Mobility app for a better use of the product

Imported and distributed by
M T Distribution Srl
via Bargellino 10c/d, 40012,
Calderara di Reno, (BO) Italy
www.platum.com
Ducat’ Motor Holding S p A Official Licensed Product
Errors and omissions excepted

References

• Homepage - Platum
• Homepage - Ducati eMobility
• Assistance - Ducati eMobility
• Homepage - Ducati eMobility
• Assistance - Ducati eMobility
• Assistenza per e-bike e monopattini elettrici | Ducati eMobility
• Manuali Tecnici Ducati Urban e-Mobility
• Homepage - Platum
• E-bike e monopattini - Urban e-Mobility
• Assistance - Ducati eMobility

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Download this manual  >>