SCRAMBLER DUCATI SC-MO-000001 Scrambler Electric Scooter User Manual

SCRAMBLER DUCATI SC-MO-000001 Scrambler Electric Scooter

Product Information

The product is an electric scooter designed for recreational purposes. It is intended for use by one person only and should not be used to transport passengers or objects. The scooter models included in this manual are:

• City Cross-E X
• City Cross-E UP Advanced Safety
• Cross-E Sport

Before using the product, it is important to check and follow local regulations regarding the minimum age of the driver, restrictions on the type of drivers who can use the product, and the use of the product itself.

The electric scooter must be used carefully and in accordance with the rules imposed by the Highway Code of the country where it is used to ensure safety.

Product Usage Instructions

1. Safety instructions: Read and follow the instructions carefully before using the scooter. Keep the manual for future reference. Contact your dealer or an appropriate training organization for support on how to use the scooter correctly.
2. Driving requirements: Refer to the table provided in the manual for specific details on the minimum and maximum weight, age, and height requirements for each scooter model.
3. Battery charging: Follow the instructions provided in the manual to charge the scooter’s battery. Ensure that the charging process is done in a safe and suitable environment.
4. Command information / Control panel: Familiarize yourself with the control panel and understand its functions before operating the scooter.
5. Quick guide: Refer to the quick guide section in the manual for a summary of basic scooter operation and features.
6. Folding and carrying: Learn how to fold and carry the scooter for convenient transportation and storage.
7. Range and performance: Understand the scooter’s range and performance capabilities to plan your rides accordingly.
8. Storage, maintenance, and cleaning: Follow the guidelines provided in the manual for proper storage, maintenance, and cleaning of the scooter to ensure its longevity and optimal performance.
9. App configuration: If applicable, refer to the manual for instructions on configuring any accompanying mobile app for additional features and customization options.
10. Troubleshooting: Consult the troubleshooting section in the manual for common issues and their solutions. If further assistance is required, contact your dealer or visit the manufacturer’s website.
11. Liability and general terms of warranty: Review the liability and warranty terms provided in the manual for information regarding product coverage and limitations.
12. Information on disposal: Follow the recommended guidelines for proper disposal of the scooter or its components at the end of its lifespan.

For additional information, technical support, assistance, and warranty inquiries, please consult your dealer or visit the manufacturer’s website at www.ducatiurbanemobility.com.

Safety instructions

CAUTION

IMPORTANT! Read and follow the instructions carefully before using the item. Keep this manual for future reference or new users.
Take the time to learn the basics of the procedure to avoid severe accidents that may occur in the first few months. Contact your dealer for the proper support on how to use the item correctly or to be directed to an appropriate training organization.
The company assumes no direct or indirect responsibility arising from misuse of the item, non-compliance with both the highway code and the instructions in the manual, accidents, or disputes caused by non-compliance or illegal activity.
This product is to be used for recreational purposes, by one person only and without passengers, therefore it cannot be used by more than one person at a time.
Do not modify the intended use of the vehicle in any way. The item is not suitable for stunts, competitions, transporting objects, or towing other vehicles or trailers.
The electric scooter must be used carefully, always respecting the rules imposed by the Highway Code of the country where it is used, in order to avoid dangerous situations and to take the utmost care of yourself and others

CAUTION

Driving requirements:

Electric scooter model| City Cross-E X| City Cross-E UP Advanced Safety| Cross-E Sport
---|---|---|---
Code of product without turn signals| DU-MO-210003 DU-MO-210008| –| MN-DUC- SCCES
Code of product with turn signals and dual brake lever| SC-MO-220004 SC- MO-220005| SC-MO-220007 SC-MO-220008| SC-MO-220003 SC-MO-220009
MIN weight (Kg)| 30| 30| 30
MAX weight (Kg)| 120| 120| 120
MIN age | 14| 14| 14
MAX age | 65| 65| 65
MIN height (cm)| 120| 120| 120
MAX height (cm)| 200| 200| 200

• Before using the product, check and follow local regulations regarding the minimum age of the driver, restrictions on the type of drivers who can use the product and on the use of the product itself.

The A-weighted emission sound pressure level (noise) at the rider’s ear is less than 70 dB(A).

Visual representation of the safety warnings
To identify the safety messages in this manual, the following graphic symbols will be used. They draw the focus of attention of the reader/user to the proper, safe use of the item.

CAUTION

Pay attention
Highlights the rules to follow to prevent damage to the item and/or prevent hazardous situations from arising.

DANGER

Residual risks
Highlights the presence of hazards causing residual risks, which the user must be aware of to prevent injury or damage to property.

General warnings

CAUTION

It is important to bear in mind that when out in a public space or on the road, even when the instructions in the manual are observed down to the letter, the rider is not immune to injury caused by infractions or inappropriate actions taken towards other vehicles, obstacles or persons. Misuse of the item or non-compliance with the instructions provided in this manual may cause severe injury.
This product is an electric vehicle. The faster you ride, the longer the braking distance. Emergency braking on slippery, muddy, wet or icy roads may result in wheel spin and loss of balance. Adequate speeds and safety distances from other vehicles or pedestrians must be adhered to. Take extra care when riding on unfamiliar roads. Do not open the kickstand when using the item, risk of severe personal injury and damage to the item.

CAUTION

On wet roads, the braking distance increases and the grip decreases compared to dry roads!
Drive more carefully, keep a safe distance!
For personal safety, wear a helmet, and knee and elbow pads to protect against falls and injuries while riding the item. When allowing others to use the item, ensure that the rider wears the safety equipment and explains the operation of the vehicle. To avoid injury, do not allow other persons to use the item if they do not know how to use it. Wear shoes before using the item.
Children must not play with the scooter or its parts, nor should they be allowed to clean it or perform maintenance operations.
When riding, take special care to not frighten children or pedestrians. When passing behind them, warn them by sounding the horn and slow down using the minimum speed of 6km/h.

CAUTION

Frequency information:

• The frequency hopping data transmission equipment Bluetooth® is operating between the band 2,4000 GHz and 2,4835 GHz.
• The maximum transmitted radio frequency power is 100mW.

Instructions and warnings on rider behaviour

equipment

Pre-riding check

| Prior to each use, check brakes and any wear, and check tire pressure (see a side of the tire for

recommended value), wheel wear, accelerator, indicators, lights, and charge status of the battery.

If any unusual noises or faults are detected, do not use the item and contact your dealer or the Authorised Technical Support Department.

| ****

Never check the item prior to use

Using the item when noise or faults are present

Walking while pushing the item

| Not accelerating

Pushing while walking across pedestrian crossings

In pedestrian areas when not in pedestrian mode (6 km/h)

In overcrowded areas

| Press the accelerator

Riding the vehicle on pedestrian crossings

Riding the vehicle in pedestrian areas when not in pedestrian mode (6 km/h)

Riding the vehicle in overcrowded areas

Stationary

| The person riding the item must be able to easily place both feet on the ground while holding the handlebars at the correct height| Not being able to keep the item stationary and balanced

Sitting on the item while it is running or stationary

Riding under normal conditions

| ****

No objects hanging from handlebars

| Objects hanging from handlebars result in instability and may impede maneuvering
Riding with both hands on handlebars.

Not using devices such as phones, smartwatches, music players, or headphones

| One-handed or hand-free riding

Using devices such as phones, smartwatches, music players, or headphones

Riding with both feet on the footrest comfortably and safely

| Riding with one or more feet off the

footrest

It is prohibited to place or amass weight on the rear mudguard.

Riding with a helmet and protective equipment| Riding without a helmet and protective equipment

Riding on easily accessible, smooth and compact roads, avoiding areas with intense traffic or overcrowded areas:

e.g. dedicated cycle path, smooth paved surfaces

Complying with local regulations and the highway code

| Riding on motorways, long-distance roads

Riding on busy roads Riding on pavements

Riding in overcrowded areas Riding on very rough roads

Riding near: ravines, escarpments, harbours, sea, lakes or rivers

Failure to comply with regulations and the highway code

Looking ahead and watching out for obstacles, vehicles or nearby pedestrians| Becoming distracted while riding
Changing direction, making sure to be seen, moderating speed

Anticipating the route and moderating speed while observing the highway code and those that are the most vulnerable

Using direction indicators, if included on the item

| Changing direction abruptly at high speed without making sure that you have been seen

Braking and cornering at the same time makes the vehicle unstable

Not using direction indicators

Slowing down when pedestrians are present

Using pedestrian mode in pedestrian areas (6 km/h)

Warning others of your presence by using the bell

| Accelerating or maintaining a constant speed when pedestrians are present

Riding without using pedestrian mode in pedestrian areas (6 km/h)

Not warning others of your presence by using the bell

Uneven road conditions: speed bumps/steps/rough road surfaces

| Riding at moderate speeds

Bend knees slightly for better shock absorption when traversing uneven surfaces.

| High-speed riding

Accelerating over bumps or ditches, going down steps, jumping over obstacles, climbing pavements, riding harshly.

Behaviour:

around bends, down slopes, in the presence of nearby obstacles, vehicles, and pedestrians

| Keeping at a safe distance

Ceasing to accelerate Braking and slowing down

Riding at moderate speed and braking safely

Paying attention to doors and other high obstacles

| Not observing safety distances Accelerating

Riding at high speed, braking suddenly

Traversing beneath high obstacles

Visibility conditions

| Only ride if there is enough light to ride safely. When riding in unfavorable lighting conditions (from half an hour following sunset, throughout the entire period of darkness and even during the day, if weather conditions preclude road visibility, when driving through tunnels), remember to switch on the item’s lights and wear a reflective vest, belts or bands.|

Riding in unfavorable lighting conditions with lights off and without using a reflective vest, belts or bands.

Weather conditions

| ****

Driving in optimal conditions (no rain)

| Driving in adverse conditions:

in the rain, in case of snowfall, in the presence of ice or mud on the road, in case of strong wind and fog.

Parking

| In designated areas without impeding movement of vehicles or pedestrians

On smooth surfaces, ensuring stability is maintained

Switching off the item and using an anti-theft

device

Using the kickstand provided

| Everywhere, impeding movement of vehicles or pedestrians

On uneven surfaces and without ensuring stability

Leaving the item switched on, unattended with no anti-theft device

Engaging in extreme sports/ acrobatics

| ****

NO

| YES

Riding near: ravines, escarpments, harbors, sea, lakes or rivers Riding through puddles

Racing with other vehicles

Subjecting the item to forceful impact| ****

NO

| YES

jumping over objects or persons,

jumping off steps or from high places

What to do after a fall:

• Check that the accelerator lever works properly. To do this, accelerate and decelerate several times.
• Check that the brakes work properly. To do this, get off the item, push it forward, and brake to ensure it responds to the controls.
• Check that all vehicle components are in place and securely fastened.
• Check tire wear and pressure (see a side of tire for recommended value).
• Check the wear of the brakes and cables.

DANGER

The brakes may become hot during use. Do not touch after use.

Package contents and assembly

Assembled items, the handlebar must be installed using the special screws contained in the package.

Method:

• Open the package without taking out the electrical scooter.
• Remove the package from the handlebar.
• Follow the instructions given for your electrical scooter model.

City Cross-E X Instructions

• DU-MO-210003 / DU-MO-210008
• Raise the steering column, and insert the handlebar taking care not to crush the cables.
• Secure the steering column by closing the knob (clockwise locking) of the folding mechanism.
• Insert and tighten the screws in the steering column using the key provided.
• Pick up the product from the package, open the kickstand and check for the product stability.
• Adjust the steering wheel closing mechanism** (if needed).
• Check the tyre pressure (see the side of the tyre for the recommended value).
• Press the power button to use the electrical scooter.

City Cross-E X Instructions

SC-MO-220004 / SC-MO-220005

• Raise the steering column, and insert the handlebar taking care not to crush the cables.
• Secure the steering column by folding the locking mechanism lever inwards.
• Insert and tighten the screws in the steering column using the key provided.
• Pick up the product from the package, open the kickstand and check for the product stability.
• Perform adjustment of the steering column locking mechanism** (if necessary).
• Check the tire pressure (see the side of the tyre for the recommended value.
• Press the power button to use the electrical scooter.

City Cross-E UP Advanced Safety Instructions

SC-MO-220007 / SC-MO-220008

• Raise the steering column, and insert the handlebar taking care not to crush the cables.
• Secure the steering column by folding the locking mechanism lever inwards.
• Insert and tighten the screws in the steering column using the key provided.
• Pick up the product from the package, open the kickstand and check for the product stability.
• Perform adjustment of the steering column locking mechanism** (if necessary).
• Check the tire pressure (see the side of the tire for the recommended value.
• Press the power button to use the electrical scooter.

Cross-E Sport Instructions

MN-DUC-SCCES, SC-MO-220003, SC-MO-220009

• Raise the steering column, and insert the handlebar taking care not to crush the cables.
• Secure the steering column by moving the folding mechanism lever outwards and pushing down on the safety ring.
• Position the catch on the inner side of the steering column, then manually insert the two screws with reduced heads without tightening them completely. It is important to insert the screws by hand to avoid damaging the thread.
• Insert the head screw into the first available hole from the top on the opposite side of the steering column.
• Firmly tighten the three screws previously inserted to lock the handlebar in place.
• Place the screw cover plate between the remaining hole and the display cover, then insert the wide-head screw and tighten it just enough so that it does not damage the cover.
• Pick up the product from the package, open the kickstand, and check for the product stability.
• If present in the package, install the accessory that is used to lock the steering column when folded.
• Perform adjustment of the steering column locking mechanism** (if necessary).
• Check the tyre pressure (see the side of the tyre for the recommended value)
• To use the electric scooter, access the compartment located under the footrest and activate the battery by pressing the power button.

Steering column stability

CAUTION

Assemble the item correctly. If, during assembly, any factory defects are detected, certain steps are unclear or issues with assembly or adjustments occur, do not ride the vehicle and contact your dealer or visit www.ducatiurbanemobility.com for technical support.
Do not use accessories and/or additional parts that are not approved by the manufacturer. Keep children away from plastic items (including packaging materials) and small parts that may result in suffocation. It is forbidden to modify or transform the item or any its parts in any way, as this may impair efficiency, reduce structural integrity and cause damage. Remove any sharp edges caused by misuse, breakage or damage to the item. If any factory defects, unusual noises, or faults are detected, do not ride the vehicle and contact your dealer or visit www.ducatiurbanemobility.com for technical support.

Product Overview

In the interest of technological development, the manufacturer reserves the right to modify the item with no prior notice and this manual will not be automatically updated.
For further information and to consult different versions of the manual, www.ducatiurbanemobility.com.

City Cross-E X
DU-MO-210003 / DU-MO-210008

1. Display
2. Brake lever
3. Locking catch
4. Steering column
5. Folding mechanism
6. Footrest
7. Fastening clip
8. Light
9. Freewheel
10. Disc brake
11. Battery compartment
12. Stand
13. Charging port
14. Traction wheel
15. Headlamp
16. Accelerator

City Cross-E X

SC-MO-220004 / SC-MO-220005

1. Display
2. Command of the turn signals
3. Brake lever
4. Locking catch
5. Steering column
6. Folding mechanism
7. Footrest
8. Fastening clip
9. Light
10. Freewheel
11. Drum brake
12. Stand
13. Charging port
14. Traction wheel
15. Drum brake
16. Headlamp
17. Turn signal
18. Accelerator

City Cross-E UP Advanced Safety
SC-MO-220007 / SC-MO-220008

1. Display
2. Command of the turn signals
3. Brake lever
4. Locking catch
5. Steering column
6. Folding mechanism
7. Footrest
8. Fastening clip
9. Light
10. Suspensions
11. Freewheel
12. Drum brake
13. Stand
14. Frame
15. Suspension fork
16. Drive sprocket
17. Quick release lever
18. Headlamp
19. Brake lever
20. Accelerator

Cross-E Sport

MN-DUC-SCCES / SC-MO-220003 / SC-MO-220009

1. Display
2. Command of the turn signals
3. Brake lever
4. Locking catch
5. Steering column
6. Safety ring
7. Tilting footrest
8. Fastening clip (excluding MN-DUC-SCCES)
9. Light
10. Traction wheel
11. Disc brake
12. Stand
13. Charging port (opposite side)
14. Disc brake
15. Free wheel
16. Headlamps
17. Folding mechanism
18. Brake lever
19. Turn signal
20. Accelerator

Battery charging

Instructions:

• Open the kickstand
• Switch off the item

CAUTION

Prior to using the item for the first time, charge to 100%. Ensure the item, charger, and charging port are dry.

To recharge the item, use the battery charger supplied ONLY

CAUTION

Model| Product code| Battery charger model| Output voltage| Charging time
---|---|---|---|---

City Cross-E X

| DU-MO-210008

DU-MO-210003

| ****

FY-4202000

| ****

42V – 2A

| ****

Approx. 5 hours

City Cross-E X

City Cross-E UP Advanced Safety

| SC-MO-220005 SC-MO-220004 SC-MO-220007

SC-MO-22008

| ****

FY-4202000

Lot Code

FY-4202000/23

| ****

42V – 2A

| ****

Approx. 5 hours

Cross-E Sport| MN-DUC-SCCES| XVE-126-5460200| 54.6V – 2A| Approx. 4 hours

Cross-E Sport

| SC-MO-220003

SC-MO-220009

| ****

CP546200

| ****

54.6 – 2A

| ****

Approx. 4 hours

• Using another type of charger may damage the scooter or entail other potential risks.
• Never leave the item unsupervised while it is charging. Do not switch the product on while it is charging.
• After each use, fully recharge the battery to extend its useful life. Do not recharge the item immediately after use. Allow the scooter to cool for an hour before recharging.
• The item should not be charged for extended periods. Overcharging reduces battery life and poses additional potential hazards.
• Allow the vehicle to discharge completely to prevent damage to the battery.
• Damage caused by the battery being left uncharged for a long period is irreversible and is not covered by the limited warranty.
• Once the damage has occurred, the battery cannot be recharged (the battery must not be dismantled by unqualified personnel, as this could lead to electric shocks, short circuits or even major safety incidents). If the owner is away, e.g. on holiday, and the
• the device is entrusted to a third party, leave it in a partial charge state (20-50% charge), not fully charged.
• Carry out regular visual inspection of the charger and charger cables. If the battery charger cable is clearly damaged, do not use it to avoid further damage and/or risks; please contact us for a replacement.

DANGER

• Do not leave the battery near fire or heat sources. Fire and explosion hazards.
• Do not open the battery or take it apart. Do not strike, throw, or puncture the battery or attach objects to it.
• Do not touch any substances leaking from the battery, as they are deemed hazardous. Do not allow children or pets to touch the battery.
• Do not overcharge or short-circuit the battery. Fire and explosion hazards.
• Do not immerse or expose the battery to water, rain or other liquids. Do not expose the battery to direct sunlight, excessive heat or cold (for example, do not leave the item or battery in a car in direct sunlight for extended periods of time), or environments containing explosive gases or flames.
• Do not carry or store the battery with metal objects such as hairpins, necklaces, etc. Contact between metal objects and battery contacts may cause a short circuit resulting in physical injury or death.

Command information / Control panel

Direction indicators (if present)

Quick guide

• Prior to using the item for the first time, charge to 100%.
• Check tire pressure (see a side of tire for recommended value). If the item does not reach at least 60% of the declared kms, or the maximum speed within the first 3 months of use, it is likely that the wheels have deflated once more. In this case, restore pressure as indicated.
• Check and adjust the brakes.
• Turn on the display.
• Place the item on a flat surface.
• Hold the handlebar firmly using both hands. Step onto the footrest with one foot and use the other to give yourself a gentle push and accelerate.

CAUTION

Zero Start function: The accelerator is activated once the speed of travel exceeds 3 km/h.
For safety reasons, the item is initially set up to avoid standing starts.

• When riding the item, tilt body in the riding direction during a turn and slowly turn the handlebars.
• To stop the item, release the throttle and pull the brake lever.
• To get off, first stop the vehicle. Getting off the moving electrical scooter may cause damage.
• Prior to each use, check brakes and any wear, check tire pressure (see side of tire for recommended value), wheel wear, throttle, and charge status of the battery.

Adjusting the position of the brake levers

Brake adjustment

Folding and carrying

Make sure the electric scooter is turned off. Take hold of the handlebar stem, pull the lever outwards or unscrew the knob anticlockwise and fold the handlebar stem towards the footrest and attach.

After folding, lift it by holding the handlebar stem with one or both hands.

CAUTION

Make sure to secure the item during transportation. If the item cannot be lifted, do not transport it with the item raised. If dropped, the item may cause severe injury and damage

Range and performance

• The maximum range and performance of the vehicle depends on a number of variables:
• Terrain: riding on smooth roads provides greater range and performance than riding on rough roads and climbs.
• Weight of user: the greater the weight, the lower the range and performance of the vehicle.
• Temperature: riding the scooter in very cold or hot conditions affects range and performance.
• Speed and riding style: riding smoothly and at a constant speed extends the range. Continuous acceleration, deceleration, and maneuvering greatly reduce the range. A lower speed extends the range.
• Maintenance: prompt recharging, proper maintenance, and regular checking of tire pressure (see reference value in the section dedicated) increase range and ensure consistent performance over time.
• The level of battery charge affects performance – the lower the level, the lower the speed, especially on climbs.

Storage, maintenance, and cleaning

If there are stains on the body of the scooter, wipe it with a damp cloth. If the stains persist, apply neutral soap, brush out with a toothbrush, and then wipe with a damp cloth. If there are scratches on the plastic components, use sandpaper or other abrasive material to remove them. Do not clean the items with alcohol, petrol, paraffin or other corrosive or volatile chemical solvents to prevent severe damage. Do not wash the item using high-pressure water jets. When cleaning the scooter, make sure that it is switched off, that the charging cable is disconnected, and the rubber cap is closed, as a water leak may cause an electric shock or other serious problems. Water seeping into the battery may cause damage to internal circuits and risk of fire or explosion. Should you suspect that water may have entered the battery, stop using the battery immediately and return it to your dealer’safter-sales service for checking.

When the item is not in use, store it indoors in a cool, dry place. Do not store outdoors or inside cars for extended periods of time. Excessive sunlight, overheating, and excessive cold accelerate tire aging and jeopardize the life of both the item and the battery. Do not expose it to rain or water or immerse it in water to wash it.
Regularly check the tightness of the bolted parts, in particular wheel axles, the folding and transportation system, the steering system, the braking system, the state of the frame, the forks, and the suspension. Nuts and all other self-locking fasteners may lose their effectiveness. Periodically check and tighten these components.
Like all mechanical components, the item is subject to wear and tear. Different materials and components may react to wear or stress fatigue in a variety of ways. If the service life of a component is exceeded, it may break suddenly, resulting in injury to the rider. Any cracks, scratches or changes in color in areas subject to high levels of stress indicate that the life of the component has been reached and must be replaced.
Check the condition of the tyres: there must be no cuts, cracks, foreign bodies, abnormal swelling, missing parts or other damage. For tire pressure, refer to the value indicated in section 10 in this instruction manual.
Do not attempt to disassemble or repair the scooter yourself. Replacement of all scooter components should be carried out by the technical service department. For further information, contact your dealer or visit www.ducatiurbanemobility.com.

App configuration

Below is a list of products equipped with Bluetooth that can be paired with the Ducati Urban e-Mobility App:

• City Cross-E X, City Cross-E UP Advanced Safety, Cross-E Sport
• The App allows you to control the item directly from your Smartphone.
• Scan the QR CODE to download and install the App. If the App is not found, search for it on your reference App store

Open the App and follow the instructions given.

CAUTION

The App may require various permissions required for the use and operation of the App itself.
The App version may have been updated by your App store. It is advisable to constantly check whether any updates are
available for the App in order to be able to use the new features and always install the latest version of the App on your device.
Do not use your device while riding.
What can you do with the Ducati Urban e-Mobility App?

• Set the driving mode.
• Set the speed unit km/h – mph.
• Enable the Zero Start mode.
• Set the Cruise Control function.
• View partial and total mileage and time.
• View the remaining battery charge.
• View the cruise speed.
• Name the electric scooter.
• Turn on/off the lights.
• Set the engine block.
• Set the language.
• View the last position of the Ducati Urban e-Mobility vehicle. Login to the App Store to download and install the Ducati Urban e-Mobility app.

1. Download the App on your Smartphone.
2. Turn on the electric scooter and activate the Bluetooth connection on your Smartphone.
3. Start the App and log in, connect your Smartphone to the electric scooter via Bluetooth at a distance of 1-2 meters.
   • When using the App for the first time, fill in the “email” field to register and authenticate the verification code.

General information

Tires

| 10” off-road tubeless

10” street tubeless

| 10” off-road tubeless

10” street tubeless

Recommended pressure: 30 psi / 2 bar| Recommended pressure: 30 psi / 2 bar
Maximum load| 120 kg| 120 kg
Rider| Check the current legislation in your country| Check the current legislation in your country
Operating temperature| -0 °C/ 45 °C| -0 °C/ 45 °C
Protection level| IPX5| IPX4
Charging time| Approx. 5 hours| Approx. 5 hours
Autonomy**| Up to 45km| Up to 45km

Electrical system

Dimensions and weight

• Always respect the highway code and the regulations in force in the country where the electric scooter is used.
• Subject to variations based on the rider’s weight, on the road conditions, and on the temperature

City Cross-E UP Advanced Safety Cross-E Sport

Speed

| Product code: SC-MO-220007 SC-MO-220008| Product code: MN-DUC-SCCES SC- MO-220003 SC-MO-220009
L1: £ 6km/h L2: £ 20km/h

L3: £ 20 km/h or 25 km/h according to the country where the scooter is being used

(max speed)*

| L1: £ 6km/h

L2: £ 15km/h (excluding MN-DUC-SCCES) L3: £ 20km/h

L4: £ 25 km/h (max. speed)

Maximum slope | 22%| 29%
Brakes| Front and rear drum brake| Front and rear disc brakes
Tires| 10” off-road tubeless| 110/50-6.5” FAT tubeless
Maximum load| 120 kg| 120 kg
Rider| Check the current legislation in your country| Check the current legislation in your country
Operating temperature| -0°C/45°C| -0 °C/ 45 °C
Protection level| IPX5| IPX4
Charging time| Approx. 5 hours| approx. 4 hours
Autonomy| Up to 45km| Up to 40km

Electrical system

Rated power of motor| 0.40kW; 400W Brushless, 20Nm| 0.50kW; 500W Brushless, 33.7Nm
---|---|---
Maximum power of motor| 0.60kW; 600W| 0,950kW; 950W
Display| Built-in LED| built-in 3.5” colour LED
Battery| Li-Ion 36V 12.5Ah 450Wh| 48V 10.4Ah 499Wh, removable
Low voltage protection| 30V ± 0.5V| 40V +/- 0.5V
Current limit| 18A ± 1A| 23A
KERS| Yes| No
Lights| Front and rear LEDs| Front and rear LEDs
Features| Bluetooth with App| Bluetooth with App (excluding MN-DUC- SCCES)

Dimensions and weight

• Always respect the highway code and the regulations in force in the country where the electric scooter is used.
• Subject to variations based on the rider’s weight, on the road conditions, and on the temperature.

Troubleshooting

Error/Cause/Solution

The motor is not running| Electrical issue, error code present| Request technical assistance
---|---|---

The drive wheel does not turn

| Problems with the brakes Motor is blocked| Adjust the brakes; if the problem persists, request technical assistance

Check that the wheel is properly tightened, and check that the wheel turns without starting the vehicle. If the problem persists, request technical assistance

The motor stops while it is running

| Motor overheating

Presence of an error code

| Stop the vehicle and wait for it to cool

Request technical assistance

After charging it, the item does not switch on or it switches off after a few km.| Damaged battery| Request technical assistance

The battery does not charge or the item does not switch on

| Connection problems

The battery is not connected (models with removable battery)

The battery is depleted Damaged battery

Problems with the battery charger

| Request technical assistance

Check that the power connector is connected.

Charge the battery to 100% Request technical assistance Replace the battery charger

Error codes

Model| Error code| Indication| Solution|
---|---|---|---|---
 | E1| Accelerator lever anomaly| Request technical assistance.|
 | E2| Battery excess voltage anomaly| Switch off the vehicle, wait a few minutes|
 |  |  | before restarting it; if it is not reset, request|
 |  |  | technical assistance.|
City Cross-E X (all models)| E3| Battery under voltage anomaly| Switch off the vehicle, wait a few minutes before restarting it; if it is not reset, request technical assistance.|
 | E4| Overcurrent anomaly| Switch off the vehicle, wait a few minutes|
 |  |  | before restarting it; if it is not reset, request|
City Cross-E UP|  |  | technical assistance.|
Advanced| E5| Engine cabling problems| Request technical assistance.|
Safety|
E6| Motor blocked| Switch off the vehicle, wait a few minutes|
 |  |  | before restarting it; if it is not reset, request|
 |  |  | technical assistance.|
 | E7| Engine phase line anomaly| Request technical assistance.|
 | E8| Light system anomaly| Request technical assistance.|
Model| Error| Cause| Solution
---|---|---|---

Cross-E Sport

| E1| Engine wiring problems| Request technical assistance.
E2| Communication error| Request technical assistance.
E3| Accelerator lever anomaly| Request technical assistance
E4| Malfunction of the control unit| Request technical assistance.
E5| Low voltage protection| Turn off the vehicle and recharge the battery.

Request technical assistance.

E6| Brake lever command anomaly| Request technical assistance

Liability and general terms of warranty

The rider assumes all liability for any injury when not wearing a helmet or other protective devices.
The rider must respect current local regulations regarding:

1. the minimum age allowed for the rider,
2. restrictions on the type of drivers who can use the product,
3. all other regulatory aspects

The rider must always keep the product clean and in a perfect state of efficiency and maintenance, diligently perform the safety checks he/she is responsible for as described in the previous section, not tamper with the product in any way and keep all the maintenance documents.
M.T. Distribution shall not be liable for any damages caused and is in no way responsible for damages caused to property or persons when:

• the item is used incorrectly or in a manner that does not comply with the instructions of the user guide;
• after the purchase, the item is modified or tampered with in all or some of its components.

In case of malfunction of the product for reasons not attributable to improper behavior of the driver and in case you want to consult the general terms of warranty, please contact your dealer or visit the website www.ducatiurbanemobility.com

The Legal Guarantee never covers any Product faults or malfunctions caused by accidental events and/or events attributable to the Purchaser, or due to use of the Product in non-compliance with its intended use and/or with the provisions of the technical documentation attached to the Product, or due to failure to regulate mechanical parts, the natural wear of consumable materials, or due to assembly errors, lack of maintenance and/or use of said product in non-compliance with the instructions.
For example, the following are to be considered excluded from the statutory guarantee regarding products:

• damage caused by impacts, accidental falls or collisions, punctures;

• damage caused by use, exposure or storage in an unsuitable environment (e.g. presence of rain and/or mud, exposure to humidity or excessive heat, contact with sand or other substances)

• caused by failure to adjust for road use and/or maintenance of mechanical parts, mechanical disc brakes, handlebars, tyres,
  etc.; incorrect installation and/or assembly of parts and/or components

• the natural wear and tear of consumable materials: mechanical disc brake (e.g. pads, calipers, disc, cables), tires, platforms, gaskets, bearings, led lights and bulbs, kickstand, knobs, mudguards, rubber parts (platform), wiring cable connectors, grilles and stickers, etc.;

• improper maintenance and/or improper use of the product battery;

• tampering with and/or forcing parts of the product;

• incorrect or inadequate maintenance or alteration of the Product;

• improper use of the product (e.g.: excess load, use in competitions, and/or for commercial or rental activities);

• maintenance, repairs, and/or technical interventions on the product carried out by unauthorized third parties;

• damage to the products resulting from transport, if carried out by the purchaser;

• damage and/or defects resulting from the use of non-original parts.

• Please see the latest version of the warranty terms available at www.ducatiurbanemobility.com/assistance.

EC Declaration of Conformity
according to the EC Machinery Directive 2006/42/EC, Annex II 1. A.

PLATUM by M.T. Distribution S.R.L

• Address: Via Bargellino 10 c/d, 40012 Calderara di Reno (BO), Italy

This declaration of conformity is issued under the sole responsibility of the Manufacturer

• Product Brand: DUCATI SCRAMBLER
• Product Model: CROSS-E SPORT

Description of product: Electric Scooter
Serial identification number(s) : DCMF0XXX0XXXXX
The object of the declaration described above fulfills all the relevant provisions of the following

Directives:

• 2006/42/EC Machinery Directive
• 2014/53/EU Radio Equipment Directive on the harmonization of the laws of the Member States relating to the making available on the market of radio equipment.
• 2011/65/EU RoHS on the restriction of the use of certain hazardous substances in electrical and electronic equipment

Applicable harmonized standard(s):

• EN 300 328 V2.2.2
• EN 301 489-1 V1.9.2
• EN 62479:2010
• EN 62368-1:2014 +AC:2015
• EN IEC 63000:2018

Other standard or technical specifications applied

• EN 17128: 2020
• ETSI EN 301 489-17 V3.2.4

Manufacturer: Taizhou Siweiluo Vehicle co., Limite.
Address: NO.509 Tengyun Road, Jiaojiang District, Taizhou City, Zhejiang, China
Date: 28/02/2023

• PLATUM.COM
• HEADQUARTERS: VIA BARGELLINO 10 C/D – 40012 CALDERARA DI RENO (BO)
• SALES OFFICE: VIA PARACELSO 24, PALAZZO CASSIOPEA 2 – 20864 AGRATE BRIANZA (MB)
• MARCHIO REGISTRATO DI M.T. DISTRIBUTION SRL P. IVA 04177060375 CF 01119840377 REA BO-236546

Authorized Representative in the EU:
MT DISTRIBUTION S.R.L
Via Bargellino 10, 40012, Calderara di Reno (BO), Italy

Technical file available from EU headquarters

• Declaration Place: Bologna, Italy
• Authorized person
• First name and surname: Alessandro Summa
• Position: CEO

NOTE:
This declaration of conformity is only applicable to Electric scooters sold in countries that follow the CE marking directives.

• PLATUM.COM
• HEADQUARTERS: VIA BARGELLINO 10 C/D – 40012 CALDERARA DI RENO (BO)
• SALES OFFICE: VIA PARACELSO 24, PALAZZO CASSIOPEA 2 – 20864 AGRATE BRIANZA (MB)
• MARCHIO REGISTRATO DI M.T. DISTRIBUTION SRL P. IVA 04177060375 CF 01119840377 REA BO-236546

Download the Ducati Urban e-Mobility app for better use of the product

• Imported and distributed by
• M.T. Distribution Srl
• via Bargellino 10c/d, 40012,
• Calderara di Reno, (BO) Italy
• www.platum.com.

Ducati Motor Holding S.p.A. Official Licensed Product

Errors and omissions excepted

References

• Homepage - Ducati eMobility
• Homepage - Ducati eMobility
• Homepage - Ducati eMobility
• Assistance - Ducati eMobility
• Assistance - Ducati eMobility
• Assistenza per e-bike e monopattini elettrici | Ducati eMobility
• E-bike e monopattini - Urban e-Mobility

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